Highflow Heating & Plumbing Ltd
4.7(39)New Addington South, Croydon, London • REFCOMGet directions
Highflow Heating & Plumbing Ltd
Call to bookAbout
Highflow Heating & Plumbing Ltd provide air conditioning installation, servicing and repairs, alongside boiler installation, repairs and servicing, gas work, plumbing repairs, bathroom renovations, unvented cylinders and air source heat pumps. Based in New Addington South, London, they cover South East London, Croydon, Dartford, Kingston, Bromley, Redhill and Sutton. They also offer 24/7 emergency plumbing, gas safety certificates and buyer’s reports, and are listed with REFCOM.
Customers consistently praise Highflow Heating & Plumbing Ltd for their quick response, reliable engineers and friendly, professional service. Their tidy workmanship, clear communication and practical expertise are also frequently valued.
Get an instant quote
Tell us what's wrong. We'll tell you the price, then send the job to this business and other tradespeople near you.
Free, no obligation
Services
Air conditioning installation
Air conditioning repair
Air conditioning service
Boiler installation
Boiler repairs
Boiler servicing
Gas safety certificates and buyer’s reports
Unvented cylinders
Reviews
4.7
Highflow Heating & Plumbing Ltd is frequently praised for fast response times, reliable engineers and friendly, professional service across boiler repairs, heating systems, gas work, plumbing and bathroom renovations. Customers also value tidy workmanship, clear communication and practical expertise, including support with larger installations and unusual heating repairs. A small number of reviews raise concerns about diagnosis, pricing and the suitability of one toilet repair, so it is worth confirming the proposed work and costs beforehand.
Summarised with AI
Speed of response was good but disappointed to see a year and a bit later the wrong flush unit was installed, it should have been for an enclosed unit. The cable for flush was not only 1/3 of the original length but as a result was forcefully routed through tight bends just to fit the button. This meant the cable wore out much faster than it otherwise would have. Sad this as I purposefully chose a more expensive quote expecting a proper job to be done that would have lasted several more years, the replacement part is only £15 and it was a two hour job inc travel at most Giving 2 star rather than 1 as stop valve was replaced though oddly this wasn't mentioned on the invoice
Billy came on an emergency call out and was here within 30 minutes. He was very quick and efficient and I would definitely use him again and recommend him.
I called Highflow, they came out very quickly and solved my problem in minutes, very polite and professional customer service, they will be my first call, I would highly recommend, 5 stars
I used Highflow this winter for a complete bathroom renovation, which was complicated by the fact that we live abroad, so many of the decisions were made over the phone or via WhatsApp. I couldn't be more satisfied with Billy's professionalism and courtesy. The bathroom turned out beautifully, and I appreciated Billy's advice. I highly recommend Highflow for both small jobs and more complex renovations. A special mention also goes to Chantelle, who helped with communication and submitting the documentation. Thanks again.
Really quick service, prompt response, turned up on time, fixed our boiler problem just before Christmas and we don’t need to call him again till now. Impressive! Gas safe registered to rest assured.
I have 70's airflow heating system and is difficult to find someone who can service and repair it. I contacted Highflow and I had it repaired same day. Customer service is fantastic and Billy the engineer is very professional and knowledgeable. Highly recommend.
These Guys are the real deal. Absolutely sterling work for us here at Trinity Claims. 👍
Absolutely brilliant! Fitted the new display and fixed my heat pump so efficiently. Wonderful service and would highly recommend.
Billy arrived on time, serviced the boiler and was very helpful and explained what he was doing. I would recommend Billy for his knowledge.
The workmanship and service I received from Billy and his team was second to none. I had a whole new boiler an heating system installed which was put in swiftly to a very high spec. I would 100% recommend High flow and will be using them again in the future.
Amazing company who react quickly to solve all issues. Friendly staff and wonderful customer service.
Billy is very professional, had a fast response to get my cooker installed and converted to work on LPG gas.all done within a day of contact.
Reliable, quick and efficient. Rang one day, engineer came the next day. Was polite, personable and punctual. Problem with gas leak solved within an hour. A very satisfied customer
Billy was pleasant, friendly, efficient and clean and tidy. Fitted the equipment efficiently and quickly. Highly recommend this company.
We was recommended highflow from a friend who had there bathroom renovated from them. The process was very simple and quick, we called and spoke with kevin who was extremely knowledgeable on what we needed doing and booked us in. Bill turned up at the time we agreed to and got on with the job instantly, within a few hours our old boiler was gone and new one put in! He cleaned up the work surface and surrounding area and spent some time after showing us how to use the portable thermostat. We will 100% be using highflow again in the near future to renovate our bathroom and any plumbing needs if they occur...
Billy did a great job fixing our underfloor heating. Rarely these days do you experience people with the knowledge and expertise to actually repair components, but that’s what Billy did. Instead of just replacing the component he was able to repair it with a spare part that he carried in the van, all in quick time! Will definitely continue to be a regular for servicing and any other heating work!
Exceptional service and very high quality work. I have not found a better company than Highflow Heating & Plumbing.
Can't rate this company enough, I got offered a same day appointment (I couldn't make that so came next day) issue was tested and fixed within the hour. Billy was a lovely guy who didn't mind all my questions and peering over his shoulder! Highly recommended
The trio of father daughter in Law and son makes an exceptional team. The cheerful Billy is a professional gas engineer with a very keen eye to details. They brought in samples to choose from. Gave practical ideas to finish the job better. In the end a good job done. Highly recommended.
Excellent service from the Highflow team. Used for an emergency boiler system repair today in BR1 post code. Very quick response time, excellent tidy work. Great comms too as advised when enroute. Overall timeframe for job completion very fast for an emergency job for an elderly/vulnerable relative - would highly recommend the team/company.
Highflow Heating & Plumbing Limited completed an excavation/upgrade of gas pipes and supply/installation of a new boiler for our property earlier this month and I have been very impressed with their service from start to finish. Probably the most proactive, attentive, helpful and quick-to-respond engineer company I have engaged with. Communication never failed during the procurement process, project planning to completing the work. The excavation and boiler installation came up against a few unexpected snags and they worked incredibly hard to complete the work to a high standard. The aftercare was excellent and they were attentive to queries I had following installation. Worth every penny and I can highly recommend this company.
I contacted Highflow Heating and Plumbing through Local Heroes because I had a leak in the boiler and the pressure going up, the engineer gave us a quotation to change two big parts of the boiler, being £270 (labour) + £296 (parts) + VAT. I wasn’t happy with that quotation so I called another company that fixed these problems for a fraction of this price in just over half an hour, changing a nut, adding pressure to the expansion vessel and bleeding the radiators. Highflow Heating and Plumbing ONLY quoted the replacement of the whole parts, not giving the option to decide if I wanted to repair, if I have a flat tire or a puncture on my car, do I have to change it? I'd like to decide whether I want to change it or fix and inflate it, and I still had to pay £90 for a quotation that I don’t consider honest.
More than happy to recommend High Flow. From the initial design through to the final installation of my bathroom they have been professional and hard working. I'm very pleased with the sparkling new bathroom. Happy to give stars.
Great service. i am really happy with bathroom refurbishment. Happy to recommend for bathroom refurbs. They took care of everything from design, competitive pricing to high qulaity workmanship. Michael Buckley
Come to replace my mum's boiler. Prompt and polite, very pleased with the service.
More then helpful with my kitchen and bathroom works, on time and reliable. Thank you
Very pleased with the work Highflow have carried out. Have used them twice this year. Highly reccomend.
I am very disapointed with high flow services. My boiler was making strange sounds and I called them out on Saturday. Due to no availability we agreed a visit on Monday but I was not informed at all of the £80 call out fee! After the inspection they insisted I needed a new gas valve, yet they were very vague in explaining what was the issue which left me suspicious. I decided to call another engineer at no inspection fee, and he concluded there was no problem with the gas valve, and fixed my boiler right away. High Flow did not perform a proper check, did not identify the real issue, capped off my boiler and send me in a goose chase for a gas valve at the price range of £400!! They left me without heating in the winter with two kids...I would never recommend High Flow, zero professionalism and scamming people! Stay away...
Location
New Addington South, Croydon, London, CR0 Get directions
Opening times
- MondayOpen 24 hours
- TuesdayOpen 24 hours
- WednesdayOpen 24 hours
- ThursdayOpen 24 hours
- FridayOpen 24 hours
- SaturdayOpen 24 hours
- SundayOpen 24 hours
Additional information
- REFCOM REF1024449
- Emergency call-outs
- Domestic work
- Commercial work
- Public liability insured
Other air conditioning engineers nearby
Is this your business?
This page uses publicly available information to help local customers find you. Claiming it is free — book a quick call and we’ll hand it over so you can edit your details, add photos and take bookings direct.