Beyond Housing

terrible company, will promise you viewings, these viewings will need to be rescheduled multiple times, we had a viewing and rang before setting off to check if the viewing was still going ahead, only to be told last minute that it wasn’t, but they didn’t get in touch to tell us of there own backs, we had to call them , also prepare for changing timescales, such as the house should be ready for X date, then weeks later being told that that date has changed numerous times. also poor attitude from the lady on the phone.

Rubbish delays in repairs again!

Over 2 hours on hold only for the line to go dead!! Appalling and no respect for tenants!

If anyone gets Offered the Tides in Redcar be it at your own peril. Absolutely shocking garbage hole . Biggest mistake of my life. Plaster board only Fan assisted heating that DO NOT WORK . It would be warmer in Home house .0 stars not 1 none

I was in an Armed Forces Veterans accommodation and was given a council flat from beyond housing. They lied to me claiming I could afford the rent with all the benefits that I would get. They carried out an affordability assessment based on benefits I was “entitled” to and gave me the flat. I was left with minus -£249 to live off for the month I couldn't feed myself. So I left the flat to save my life and move in with my girlfriend of 4 weeks! After being told I cant leave because I am a vulnerable person. I am now left with a CCJ of over £3000 they also gave false meter readings to the gas and water companies over £1000 each although I was only in the flat for 1 and a half months. This company is disgusting.

Dont press option 5 when you call it will just cut you off after been in queue

Absolutely rubbish housing association take ages to complete repairs and when they do complete them they ate unsatisfactory. All so say you arnt paying rent even if you have proof

Rang this morning about my boiler, leaking slightly and losing pressure. The lady on the phone was lovely and said someone would come out today definitely. The repairs man came out within an hour of me ringing. He said I need a new boiler as mine is corroding inside n not repairable .Told me someone would ring next week to arrange the installation. Well he had literally just gone out the door and I got the call to book the job in .Can't fault that service at all.Everything sorted within an hour and half of ringing them .Really happy thankyou .

Bring back Coastand County. Be Aware this Company to get repairs done, Moving. They want a Kidney of you. Diabolical Housing.!!!!

Absolutely shocking service. If I could leave no stars I would how is it not considered an emergency that for the fourth time in three weeks I have no heating. It’s the coldest day of the year and I have three young children and wet work uniform. The last “professional” that came to check it claimed sometimes it would work sometimes it wouldn’t. Is that a professional opinion or just in a hurry to rush home?! Not to mention that the four hour guaranteed wait time was infact over 7 hours. It’s disgusting. Problem after problem with this company.

Nearly got there drive to ram me off the road and there were speeding good I got a dash cam

Had a scaffold up at my house over a month now and the job completed over 3 weeks. Called multiple time to get it took down and they clearly do not care! My garden is basically a storage yard & my disabled son has already bruised his shoulder on it as it’s tough to keep him out of the garden for a month.

Bug infested property and they said place was immaculately decorated it was covered with nail holes in wall and vents were sealed wouldn't live in their properties again big con job

Would give ZERO if i could. EVERY time i phone up i'm on hold for 30 to 45 mins just waiting to speak to someone, then when you do they are no help and put you on hold to speak to someone else. When you challenge them on the incorrect info they give you they just put you on hold again and then hang up. Going to the office is even worse you are met by a receptionist who when she can be bothered to get off her ipad, asks you to sit in reception and give all your private and confidential info for all and sundry to listen to , then ....you guessed it she can't help so goes to find someone who when they turn up look like a work experience girl, leggings and a scruffy jumper who just sits there and shruggs their shoulders when you ask a question. WITHOUT A DOUBT the WORST organisation i have EVER had to deal with. They are supposed to be helping my 80 year old parents get a bungalow and ALL THEY do it put obstacles in the way. This is what happens when an organisation has no competition they just don't care what you think....and don't care how bad their lack of service is because ...what you going to do there is nobody else you can use.....DISGUSTING way to treat people who are venerable and in need of help! They show a TOTAL lack of Empathy or understanding of the People they are there to Serve. They have an opinion that they are better than you and you are just a pain to them. If there was ANY OTHER AVENUE to use i Would. I detest having to deal with this TOTALLY UNFIT FOR PURPOSE organisation.

Fantastic Housing Association. Respond to messages quickly and repairs are done in a timely manner by polite workers who clean up after themselves.

Their customer service as landlords is terrible. I have a housing officer, yeh, right paid to do nothing complian, and you're in the wrong.time waisters who just forget all their responsibilities years have gone by and still waiting to have my loft looked at insulate Britain cos on their records it is but is it #

Been on hold with some dreadful piano music for 36 mins and still waiting to speak to a human

Beyond hosuing don't seem to offer any sort of cleaning or repair to houses that come avalable. My mother had to use her own money to get the house in to a livable condition. She was told repairs would be carried out that so far have not been carried out. Parts of the garden are in a dangerous condition and despite my mother being disabled and this posing serious harm they have to date ignored any attemt at communication. I don't understand how this company don't are alound to opearate outisde the rules that most other landloards have to offer by law? UPDATE: 01/06/23 As you can see beyond housing have responded and asked for me to send another email. I don't think its a coincidence that they reply to google reviews before replying to emails. I will continue to epdate this review weekly untill they have responded to my email

Mostly great social housing, call centre staff need some training in empathy and understanding and allowing customers space to speak

Article in evening gazzete saying properties infested with rats and they wont fo anything about the issue

I would like to give a big thankyou to one of ur joiners called John Sainsbury hope got name right..he handed in a lot of money today.which my husband had lost outside of ur office redcar..so u need to be recognized as a honest member of staff you have put a big smile back on our faces as we thought the money was gone .and thanks STEE ALAN for telling my husband who the person was that handed it in..from a very greatfull couple. Mr mrs john carroll

total shambolic housing association been waiting for repairs on my home since last November my fence blown down in the storm tiles still missing on my roof window frames are lose also damp in my kitchen and damp on the outside of my wall near my front door. If this was a private let I could off got the council involved

Beyond housing are horrible disgusting people who go out of there way to scare and traumatise clients with mental health

Complete useless careless management ran organisation. will take any problem tenant and abandon both property and tenant and careless about neighbours & the local community.

Lack of organisation lose paperwork on purpose so you do everything at least twice don't return calls and if there own you money expect a song and dance for it.

Awful company they would get zero stars if possible, I've had endless repairs that need doing ( some long before covid even started ) some 2+ years,5-6 inspectors out for the same job , my jobs seem to never materialize, or go missing on the system, starting the whole process again, at least 5-7 jobs I've waited for ,a heavy cupboard doors have fell on my young son,it took over a year for them to fix for it to fall of again( less than a week after they "repaired"it, terrible shoddy work, I've got videos/ photos of the issues in my home , too me 3 years to fight for a new back door, won't provide us with a fence to give us privacy in our home and stop the motorbikes on our garden, any more issues with this company and I'll be naming and shaming like I've adverised previo,, the only time they move and get jobs done is when you threaten them ( If you chose to respond with a generated message of " email us with more details) I won't be since you fail to even solve the issues

This company dies mot exist . it changed its name nearly 2 years ago

It's now beyond housing 😜

Do well for their staff and perhaps tenants; not much for the community that support them with taxes (lots of 'Tiana Leigh' style Housing Benefits Claimants amongst their Clients). Antisocial tenants explained as making "Lifestyle Choices" if staff really have to engage; workers that fly tip (photos available); workers that access property not owned by BH without permission (photos available). Also the Out-of-Date Telecare system they still have the cheek to bill the council - and any self-funding people using it for - that is unfit for purpose and didn't work for 3 weeks....? Might have been good in the 1980/90s - but not now as remote management seemed to be to pay the staff (1 expected, 2 attended - hopefully a trainee) from Whitby to come to Redcar later in the week to change the activation time on a door sensor.

There service is excellent and very understanding as I had to sort out my sisters house as she went in a care home Simon has been very helpful and very supportive can't thank him enough many regards Mrs Dodds

Could have far worse landlords

Excellent, got my new home

Never heard of it.

Had many problems with my place ie windows doors brilliant services keep up the good work elvis wheatfeild house

Wolves dressed as sheep.

Still awaiting for repairs to be done to my rented property the receptionist was very helpful

I like being a beyond housing tenant. As you get things done prity quickly. The work men are all ways happy and you can chat with then as they are very friendly. They clean up after every job they do. I would never change housing groups ever

Excellent always there to help

Rubbish service, constantly cutting them and still charging rents for the maintenance. Really hard to get repairs

As not a council tenent.seems decent enough for sorting out any repairs quickly.helpful at the office area

Got it all great staff

Quick on repairs. Very helpful.

To many people doing nothing in the offices

Good customer service.

I have a good experience when I visit

Would give zero stars if I could. I am a disabled divorced single parent of a transgender student. We complained repeatedly of antisocial behavior and hate crime. We were told a fence would be put up as a "priority" as 3 men were arrested attempting to break into the property at 4am months later still no fence. Still living next door to an "alleged" drug dealer who is taking photos through our windows of my teenager. All reported to police. Requested house move. Still here. Requested a Beyond Housing occupational therapy assessment due to the stairs as I have mobility issues. But instead of that Beyond Housing referred me to adult social services against my wishes or consent. I did NOT agree to that or request that. I did NOT request a "bathing assessment". We are victimized by Beyond Housing. Do NOT use this landlord. They DISGUST me. *Additional: when we moved in we were told by the housing officer that the place was "suitable for vulnerable Tennant's" which is what Beyond Housing had decided to label us as.......

I find Beyond housing very helpful and pleasant 😁

Beyond housing is a local authority housing I think they do a good job

In our families opinion it is a lovely building but the gent we seen has been very biased .

Friendly and helpful with wheelchair access.

Working on their properties

Very helpful and polite and have time for conversations give them big thumbs up

Simply marvelous

Since changing from coast and country this housing association has gone right down hill leaving elderly and disabled customers to be without heating and safety issues

Tottal rubbish not helpful

Very helpfu

Great staff polite professional service

So pleased I've got a new flat can't wait for Monday to move in

Very convenient shopping for parking and helpful friendly staff

My landlord, great service, always available, prompt response to problems

It was just telephone call but the lady who took the call was most helpful.

Good for all your housing needs

Pick up

What really lovely people here, Charlie helped go through my forms with me as I was really struggling with them. Fantastic customer care from everyone involved.

Very helpful

This housing association don’t reply to emails, don’t return phone calls and claim that a built in oven that keeps breaking down was actually bought by a previous tenant so won’t replace even though they send engineers out to repair!- no proof of this as they won’t give a proper tenancy agreement. Will be contacting CAB for further advice

Fantastic housing association so happy with the service they provide. They made the moving in process a breeze. It's my first time with a housing association.

Great helpers

When the guys fromantic coast and country finally came out, not the guys who pit my flooring down,my issue was resloved in hours...and on the first attempt,

they ask for me to give them information then tell me that i must give it to another company as i live under a different postcode, absolutely useless comes to mind or just too lazy to do their job

absolutely appalling been waiting 7 months to have the guttering fixed, reported it in October and it still isn't done its getting that bad with this so called housing association that they need to be named and shamed absolutely shocking