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Glaze rite

5.0(660)Birmingham

Window and door fitting

About

Glaze rite is a window fitting business based in Birmingham, trading since 2008 and covering Tamworth and Balsall Common. They fit bifold and patio doors and install conservatories, offering free quotes and guaranteed work. Customers say they respond quickly and turn work around fast, that the team is friendly and polite, and that the work is tidy with a clean finish and clear communication throughout.

Services

Reviews

5.0

Glaze rite customers often report quick responses and tidy, professional work on windows, doors and repairs. Many reviewers describe Wayne and his team as friendly and polite, turning up when they say they will. Several mention clear communication from quote to fitting and being kept informed along the way. One reviewer praised the initial service but said a later reply from the business felt dismissive and unprofessional, and two others reported unanswered enquiries about quotes.

HP
Heidi P.Oct 2026 · Google

Very quick and professional thankyou

FD
Frank D.Oct 2026 · Google

Wayne …great service …from start to finish…many thanks … Frank

EA
Ellah A.Oct 2026 · Google

RESPONSE TO BUSINESS REPLY: Thank you for your response. My disappointment was never about Glazerite being unable to accommodate our latest project. As my review clearly stated, I completely understood how busy you were. We didn't choose another supplier because we were unhappy with Glazerite, but because you couldn't meet our specific privacy glazing requirements. The fact that we returned to you for further work, despite using another company previously, should demonstrate how highly we regarded your initial service. I appreciate that preparing quotations takes time, but this is part of the process when customers are considering significant expenditure. Not proceeding with one quotation shouldn't make a customer feel unwelcome when returning with another enquiry. I also understand your reasons for not recommending competitors. A simple explanation would have been perfectly acceptable. My disappointment was solely with the tone of the response, not your availability or refusal to recommend another supplier. Your reply appears to place considerable emphasis on our decision not to proceed in August, rather than acknowledging the customer service concern raised. I stand by my review, including the praise for your initial service. It's simply disappointing that our subsequent experience didn't reflect those same standards. INITIAL COMPLAINT: Disappointing experience after such a promising start When I first contacted Glazerite, I couldn't have been more impressed. Their customer service was impeccable. They came out to quote for one of my properties and were attentive, professional and helpful throughout the entire process. Unfortunately, we required privacy glass to be incorporated into the glazing itself, rather than applied as an aftermarket solution. This wasn't something Glazerite could accommodate, so reluctantly, we chose another supplier. It was disappointing because we had genuinely wanted to give Glazerite our business. Our experience with the alternative supplier wasn't nearly as positive, so when we needed further work on another property, Glazerite was naturally our first choice. I contacted them again, this time to arrange a measure-up and quotation for a new front door for my elderly mother. As privacy glass wasn't required, I was pleased that we might finally have the opportunity to use their services. Unfortunately, I received a response explaining that they were too busy to accommodate the request. This was understandable. From what I'd seen of their work, they clearly have a lot to offer, and I wasn't surprised they were in demand. I politely asked whether they could recommend another reputable company. However, I was quite taken aback by the response I received from Abbie: "Could you not use whoever you went for with the work we provided you quotes on in August? Sorry not sure who you went with in the end." I found this response disappointing and, frankly, unprofessional. It seemed unnecessarily dismissive, particularly given that we had previously explained why we couldn't proceed with Glazerite on the original project. Choosing another supplier because a company cannot meet a particular specification shouldn't mean that a customer is made to feel unwelcome when they return with a different enquiry. What makes this experience particularly disappointing is that my initial impression of Glazerite was so positive. Their professionalism, attentiveness and customer service had genuinely set them apart, which is precisely why I returned. Sadly, this most recent interaction fell well below the standard I had come to expect. We have other properties requiring work, but following this exchange, we won't be approaching Glazerite again. It's a real shame, as I would much rather have been writing a glowing review about a company I initially had so much confidence in. Our search for a reputable window and door supplier that combines quality workmanship with consistently good customer service continues.

JB
Julie B.Oct 2026 · Google

We asked Wayne to provide us with windows and doors at our new home having used his services at our last house and also at work. Wayne advised us and gave us options to consider and was patient and helpful when we were unsure which option to go for. The new windows look amazing. We are very happy with the quality and workmanship. We now have beautiful flush windows carefully fitted by people who work hard to give you the best finish. I highly recommend Wayne and Glaze Rite and will definitely use them again. Thank you Wayne and team.

NM
nik M.Oct 2026 · Google

Great set of lads, quick and efficient, very friendly. A very high standard finish. Highly recommended.

Area

Birmingham, B37

Opening times

  • MondayOpen 24 hours
  • TuesdayOpen 24 hours
  • WednesdayOpen 24 hours
  • ThursdayOpen 24 hours
  • FridayOpen 24 hours
  • SaturdayOpen 24 hours
  • SundayOpen 24 hours

Additional information

  • Free quotes
  • Work guaranteed
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