Tilecraft Services (Paisley) Ltd

3.5 years on, our new build purchased from Miller Homes with over 120m" of Porcelanosa top-end porcelain floor tiles fitted throughout the ground floor of the property, and already in one corner of the living room the tiles have come away from the floor because of the tile adhesive not holding. I contacted Tile-craft Glasgow 'Customer Care' and tried to resolve the issue with them, the lady refused to speak to me about the issue or connect me with the contracts manager when I requested, not to mention allowing me to finish a sentence without talking over me, Insisting I speak to the builders, despite Tilecraft fitters being the those who installed the flooring. Millers are sticking to their 2 year warranty period having expired, so now I'm stuck with the problem unless I pay for the repairs (which they didn't offer me either). 3.5 years is nothing in porcelain floor tile terms, and the tiles should definitely not be moving around due to poor adhesive contact. Prior to this issue and whilst still under Millers warranty, we needed 4 of the same tiles replaced due to those being uneven. We've since found a few more but haven't bothered to follow it up. All in all, poor workmanship, they will not talk to the customer directly, they put the phone down on anyone needing assistance and hide behind the builders to avoid taking responsibility - And if you are reading this Tile Craft - I am not finished with you yet! Update: 07/2025 - Registered Porcelanosa tile fitter has attended to inspect the flooring and advises there are numerous loose tiles across the whole of the ground floor and suspects that the tiles were not primed before laying. Any comment TileCraft?

Had two bathroom floors lifted and retiled on a new build under warranty. Chris was fantastic no mess, completely professional first class finish, a credit to your company.

Outstanding service from Chris a fantastic ambassador to your company