Elite Energy

Elite Energy has just installed solar panels onto our property! The whole process was incredibly simple, from the initial consultation, quotation, and final installation. Elite took care of everything. The highly skilled team of professionals that took care of the install was also excellent! I am always sceptical with trade deals, however there was no pushy hard sell, just open and honest discussions, that I could trust! I highly recommend Elite Energy. We now look forward to cheaper electricity bills 😁

Very happy with my experience up to now..the surveyor was very friendly and very helpful with any questions I had

This company should be shut down for what it does to customers they just after the grant money they leave your house in a really bad state still haven’t done my job right left us in the cold before Christmas and still not resolved and make sure you do your homework so you can avoid the stress and headache was told to come to an agreement after journalists and other body’s were involved but then insulted us with an offer absolutely disgusting we can’t meet the managers complete joke

I am in the middle of having indoor insulation 17 days into the work being started I still have no heating or hot water as it stopped working when the first engineer came out no body is bothered that I'm sitting and trying to live in a cold house we don't seem to be going forward to get it fixed I would not recommend this firm to anyone very disgusted that they have left me with no heating or hot water

Very polite young man Explaining every detail

Nice bloke that did the survey , he knew his stuff

Turned up a few days earlier than planned. Completed survey and explained what and why he looking at certain things. All good

Had work done a couple of weeks ago. Lovely set of lads doing the work. Very pleasant and polite. Nothing to much trouble. Done a great job and cleaned up after them. Well done lads.

From start to finish the customer service was excellent kept me updated on everything that was going on. And the lads that did the cavity wall insulation and the electrician and the surveyor were all very helpful did a great job and cleaned up and respected my property. All involved were very professional. Would highly recommend this company. Big thanks to all involved

Very good

I found your surveyor to be most professional. He explained everything to me during the survey. I was most impressed and he should be congratulated

Everyone I dealt with.from office staff to the installers treated me with respect and patience The job was done with minimum dustription and all mess was taken away Brilliant job Highly recommend

He was very good at is job but didn’t talk a lot

The young hansom surveyer that survayed my properrty was very professional & polite & answered my questions with knowlage.

I had a fantastic experience

The installation good and was completed earlier than expected.

Arrived very promptly. Completed the survey very efficiently, and explained what he was doing as he did it. Very impressed.

Plumber was quick and thorough and very clean after he'd been and gone you'd have never known he'd been apart from my water being piping hot weldone

I rang Elite Energy today I’m so so disappointed in how I was treated. We have a hybrid heating system installed 1year ago by Elite. I rang today as the system is not working. My mother is at home receiving palliative care. It’s important that the house is at a constant temperature. Unfortunately the last 2 days the heating has been going of completely leaving the house cold with my dying mum here in the house. I rang Elite today and explained this to them. The response was a disgrace. They said all there engineers are fully booked until the end of February and NO ENGINEERS ARE AVAILABLE TO COME AND LOOK AT TVE SYSTEM. This is a total disgrace from Elite Heating. Looks to me that they don’t care a dying 95year old is dying in a house with no heating on. I can’t believe they can’t move engineers around for a emergency of a dying woman

After four months of trying to resolve my complaint with Elite Energy, I feel it’s important to share my experience so others can make informed decisions. The company initially agreed to complete six ECO4 measures on my property. However, after completing just one, they claimed the funding had been withdrawn and attempted to reclassify the work under a different scheme (GBIS), which would have disqualified me from the ECO4 programme altogether. Only after I objected did they confirm that the ECO4 funding had been “reinstated.” The electricians they sent were very unprofessional — one was outright rude when I asked reasonable questions. They initially installed the extractor fan without a ducting hose, which meant all the humidity from the kitchen was trapped inside the walls, risking long-term moisture, damage and mold. They also connected the extractor fan to a blocked air brick, which didn’t allow sufficient airflow to meet compliance. I had to escalate the issue to NICEIC to get this rectified. The workmanship was substandard: rough, oversized holes were left in the walls, and the external brickwork was damaged during drilling. They didn’t even bother to add filler, leaving me with gaps to fill myself. They damaged my skirting board during the installation and I had to repair it myself, as it would have taken them too long to come and fix it(about 1 month) Communication was poor throughout. The electricians booked four appointments but failed to show up without calling to apologise in advance, which caused me to waste my precious time waiting for them. On three separate occasions, installers arrived unannounced, with no prior notification. One installer even removed a pipe I had previously requested to be taken out — without informing me upon arrival or knocking on my door to seek permission. Documentation was another major issue. I was only given one Building Regulation Compliance Certificate (for the boiler), while other measures — including solar panels, air source heat pump, and cavity wall insulation — were left non-compliant. It was only after escalating my complaint to NICEIC (their scheme provider) that I finally received the missing documentation. However, even now, after more than four months, Elite Energy refuses to issue a compliance certificate for the extractor fan. NICEIC confirmed they are not registered with them for ventilation, so can’t issue the required document Given the amount of time and effort I have invested dealing with these ongoing issues, I feel the company should fairly compensate me for the hours spent managing their poor workmanship and communication failures. This has been a long, frustrating, and upsetting experience. In my view, Elite Energy demonstrated a lack of professionalism, poor workmanship, and little accountability or commitment to resolving complaints. Update: It took Elite Energy around 7 months to make the extractor fan installation compliant. I was also misinformed that the solar panels had a 25-year product warranty, when in reality it is only 12 years. I raised a complaint about the misinformation, but they refused to offer any form of compensation or goodwill gesture.

Very good people to deal with had wall cavity done and 2 fans fitted and the works was so nice and respected my property cleaned up after them selfs as was so polite. The only issue i would say was the customer service and calling me back with times but other then that very good job

Excellent efficient 5⭐️

Excellent Had old cavity wall insulation removed and replaced with more efficient insulation. Electricians then fitted extractor fans in utility room and bathroom, all the work was done neatly by both the insulation team and the electrician's. Would recommend Elite Energy

Had a heatpump and internal wall insulation installed. Job done quickly and professionally. Would use the company again

Absolutely useless to deal with. I'm thinking they faked the good reviews. I've known companies to do so via employees. They kept sending people to my house unannounced. They changed my thermostat and receiver yesterday (02/10/25) and I've had nothing but issues. I told the contractor that my previous thermostat was press up for heating to 25.0 and press down to switch off at 5.0 and it works fine, as the new one had all sorts of settings. He told me to go on YouTube. Then I had an issue switching the heating off and they said it's due to the hold being on, no issues, I'll switch the hold off, thanks for letting me know. I'll try it. Unfortunately it didn't work. The heating stayed on to the point where it got so hot, I had to switch the boiler off from the mains middle of the night. I'm not sure how safe that is to be switching the boiler on and off but left with no choice, house was a sauna. I switched it on the next morning but with it being off mid of the night to the morning, it had disconnected from the thermostat and won't reconnect, which they are aware of. I messaged them again and called them again, like I did the previous day and I was told to send pictures. The heating automatically came on when the boiler restarted and no way to change the temperature if I could. I made them aware my wife has cancer and is on Chemo and she can't get overly hot or cold as it will send to hospital if she catches something. Hot and Cold, you're bound to catch a flu. Her immune system is low. Thankfully she's been fine so far. I'm yet to receive any help, no emergency call out, no message back, palmed off on the phone call. Now tomorrow (04/10/25), I'll be calling around and trying to find someone to fix the problem, and swap it out so I can get a working thermostat and be able to use my boiler. All they care about is getting you to send this and sign that.

communication between us and yourselves broke down after around 6 months of back and forth but after some time thinking and the more I look at other installs you have done I really feel like I’ve been let down massively, the heat pump itself struggles in the winter to get the house to 20 degrees last year it failed to do it’s auto defrost cycles causing the unit to completely freeze up, after I phoned tranco they informed me how to do a forced defrost The pipe work honestly looks like a moonshine distillery, the insulation out side is poor with gaps of up to 6 inches in places. The pump randomly starts up by itself when there is no demand this has been coding over £1 during the night per day might not sound like much but over the course of the install it’s well over £600 for nothing The instructions I was left with after the install was some scribbles on one side of a price of a4 paper I honestly don’t think the pump has been set up correctly from the start

Just had brand new insulation and new radiators and a heat pump with solar ALL FOR FREE ! Would 100% recommend to use this company friendly and kind

Absolutely abysmal, terrible customer service and communication is non existent.

Great customer service

Ged Carolan surveyor came out to my property today and was absolutely amazing. He called ahead to let me know he was on his way, arrived promptly, and was incredibly professional throughout. He took the time to explain everything clearly and made sure I understood what was going on. I’ve already said to the company how impressed I was — he’s a real credit to the team. Thankyou

Extremely disappointed lots of problems with failing to turn up on numerous occasions.Failec to ring the correct equipment when they did turn up and left the rendering in a poor state.

1-Star Review for Elite Energy – Dishonest, Unprofessional, and a Complete Waste of Time Dealing with Elite Energy has been one of the most frustrating and insulting experiences I’ve had in a long time. They came to do a survey under the ECO scheme, and the surveyor turned up clearly in a rush — more focused on making it to his motorcycle event than doing a proper job. Despite knowing I have a disability, he actually had me climb into the loft to take photos and measurements for him. Totally unacceptable. Then he lied about the age of my boiler. I told him it was installed in 2013, and he said “we’ll put 2009 down instead.” So not only lazy, but dishonest too — clearly trying to game the system to suit their paperwork. After all that, I waited over a month only to be told my application was rejected due to “damp.” There is no damp. What they referred to was a bare patch of wall where I had removed wallpaper — mid-redecorating. I explained this to them, expecting a review. Their response? “Sorry, we can’t help you.” No inspection, no clarification, nothing. It honestly feels like they’re just doing the bare minimum to claim funding for surveys — regardless of whether they help anyone or not. And expecting the customer to do the surveyor’s job? Disgraceful. Don’t waste your time with this company. They’re unprofessional, dishonest, and clearly not here to help people.

Last year my 80 year old mother had a boiler fitted by Elite Energy the contractors they used were a diabolical, tried to explain the situation to Elite Energy but were no help what do ever infact useless. When they fitted the boiler my mother had no heating downstairs March, April last year, plus a leak that evening in the bathroom ceiling. Tried contacting them on a Saturday morning and a message to contact me because of the leak, no response, contacted them again mid and was told to get an emergency plumber which I did and they refused to pay the bill. Eventually I managed to get a heating company to help sort out the issue with no heating down stairs, all the carpets and floor boards had to be taken up in every room to try and find out what the problem was, pipe work had to altered be the contactors had left the isolation valves on the floor in the garage, they had done the pipework to the boiler but not left sufficient room to fit the valves hence why they were left in a box. The contractors that Elite Energy used stole the shower pump, turns out the contractors a capped a return pipe from a radiator upstairs but trying to locate the problem was a nightmare. I spent an 2k on another heating company to sort out the bodge job that Elite Energy had used. I had no sympathy from the Elite Energy customer service day one if anything they took they sided up with their contactors. Eventually I emailed all the company directors and explained if nothing is sorted I would take them to court. Elite Energy have paid me my 2k plus, invoices for shower pump and the bathroom ceiling to be reboarded and plastered, plus £200 pounds for all the stress and no heating for 2 months which I think is disgrace. My advice is keep away from having a boiler fitted by Elite Energy.

I now have free solar panels, insulation, and an air source heat pump since Elite Energy took care of everything. The entire team was professional and friendly, and the installation went quickly and smoothly. I'm saving a lot of money on energy costs and my home is considerably warmer. Outstanding service from beginning to end!

Had problems with them from the start, cancellations not replying calls, changing dates, in the beginning they said they will put exhaust fans in kitchen and washroom but afterwards refused so definitely secured funding but refused to work. Since they did wall insulation the house feels colder than before. All the insulation is on the floor in my cellar and they did not care checking whether work was done properly or not. Just got papers signed by my partner and left. All this grey foam material found on the floor in my cellar. Not bothered dealing with complaints. Sent an email but replied with “NOT BOTHERED” attitude.

Great business to deal with, highly recommend

From start to finish amazing customer service and communication would highly recommend

Elite Energy is such a great company so effective and efficient with getting things done Everything from the owners to the staff in the company

I have recently had work carried out by this company and I would highly recommend. Im please with the service from start to finish

Excellent service, good communication throughout the process.

Great service, All works were done quickly and all staff i dealt with were amazing

Amazing company. Fantastic install at my home with brilliant customer service! I would highly recommend.

All I can say is Fran on the warm home discount scheme is absolutely fantastic, she was so polite on the phone when booking my job in and a very quick service from this company, boiler installed within days and can’t fault them. Thank you so much Elite Energy

Amazing company. From the staff in the office to the engineers that attended my property the service has been outstanding. Very professional, polite and friendly throughout. I would highly recommend Elite Energy.

Amazing company would highly recommend

Got a brand new boiler installed and did a fantastic job

Amazing staff did a great job got solar and heat pump all up and working clean and fantastic job

Got loft and internal wall absolutely love the work - looking for insulation go with elite energy ❤️

I recently had an heat pump installed with elite energy and had an amazing experience. From the agents to the engineers, nothing but great service.

The boiler was installed quickly and successfully and it's done absolutely wonders for my home, I cannot thank the team enough for helping me throughout the process.

Recently had cavity wall insulation done at my property. The work was efficient and really well done. Also, had trickle vents installed which made a great help with condensation

From the first phone call to installation, the customer service was first class. The fitter was friendly and polite. After care custoner care excellent. Definately would recommend. Those that have any complaints should maybe a little bit more appreciative, as i definately had no issues.

Fitted my grandmothers boiler and left it without the thermostat being installed and left an error on the boiler. Rang up to sort and was told nothing they can do. Absolutely diabolical service.

Got Internal Wall and Room in roof done recently and done an amazing job. People who came to look around were polite, same for the installers and left no mess behind

Because I wouldn't pay cash they cancelled the job demanded a card payment 3 weeks before their next appointment to secure the date. We would of been without heating 6wks if id stayed with them. Decided to look elsewhere, I had a lucky escape! Got the necessary work done the same day for less than I was going to pay them. Just wish I'd of gone elsewhere sooner. Please do not use

Scam - found them through an Ad for gov granted insulation. They told us we have no cavity wall insulation when I have paperwork to prove otherwise. They asked for 3 months payslips from my partner to ‘prove’ we are eligible for grants and never got back in touch. When I went into the loft yesterday I found a form they filled in. This declaration says if anything is incorrect on the form they reserve rights to do work. THEY wrote an incorrect date which WOULD have voided the work being done.

I had a visit from the company and a very kind gentleman came and did the survey and his name is Zubair Zafar. He was very helpful and very polite and explained the process in layman terms and explained the process in detail and I could have not asked for more. Zubair is an asset to his company. Thank you for your time

Had a

Absolutely shocking. Numerous appointments made no-one turns up then ring back for weeks to be constantly told someone will ring back. Eventually after weeks of ringing told the job has to be put on hold.

They have been a problem from the beginning and absolute scammers! They took the grant money and did half the job. Rang them several times about when the electrician will be coming to finish the job on our boiler and they keep saying he will come at this time but doesn't show up. Communication is horrific, they do not provide us updates as to when the plumber/electrician will come or any rescheduled appointments. Electrician supposedly should be working as I'm typing this review but he's nowhere to be seen. They left bags of garbage in our back garden that they should've disposed themselves! This is completely unacceptable and won't be taken for fools. So we will be suing them. Do not and I repeat DO NOT use their services unless you want to have more problems for your house.

Appalling service, first they sent the wrong boiler with the installers so could not commence, rearranged for a month later and they just did not turn up, I rang up they said it was out of stock i had not even been notified, no courtesy or respect and then no-one returns my emails or calls to state why... . 2 days annual leave wasted....would not recommend this company at all.

Score 0 ABSOLUTELY HORRENDOUS SERVICE. I have a disabled brother who requires a toilet with a self wash from the start the water system was turned off for days as boiler was leaking they didn’t come out for a week! THEY HAVE SINCE LEFT THE HOUSE WITHOUT HEATING FOR 2 months now when we called the people on the phone were rude and said why would they be sat by the phone waiting to answer our call. They said nothing they can do about it and if we don’t like it then complain. We tried to complain have got no where. My dad since has had pneumonia and been terribly ill and we still had no heating. The engineer came out 3 months later to fix heating spent the whole day here but nothing was done and heating still not working . The boiler was leaking and water was coming through the roof. NEVER HAD SUCH BAD SERVICE AND RUDE STAFF THIS IS ACTUAL ROBBERY AND NO HEAT YET

Poor customer service. Workmanship not at the high quality.Been out with hot water for 5 days as heat pump was booked then got cancelled without even notifying me.Had to chase up to get it sorted awful customer service keeps making excuses. Various work needs to redoing some work without looking say pre existing. Really annoying 😑

Elite, are fitting boilers on behalf of the Government, praying on old people on pensions. they installed a boiler, heat source pump and solar panels. They changed the installation dates 3 times, the boiler keeps dropping the pressure, I have had Elite to repair twice, the boiler manufacturer once on Elite telling me it was a manufacture fault. It turns out to be an installation issue(not done correctly) most of the office staff sound like young girls with an attitude problem and just interested in getting people signed up so they get the commission. Two months I have been waiting for my 80 year old mother to have continuous heating, and Elite don't care. STILL NOT FIXED, APPARENTLY WAITING FOR A PART THAT THEIR ENGINEER SAID IT COULD OF BEEN THROWN OUT DURING INSTALLATION.

Elite Group are in part a subsidised company who are paid to install boilers, on behalf of Energy Companies. Elite Group are 'unprofessional' from the start of the process. The Customer Service Advisors, have no training or understanding of dealing with 'vulnerable or unwell people.' I have a chronic health conditions and a broken boiler, and at the point of referral in December 2023 had 'no heating and no access to hot water.' They lack empathy of the client group and fail at the very start of the process. I cancelled my order, even though I was desperate to have my heating situation fixed. Elite Group 'misadvised' of the process from the very first visit. This 'family run business', close ranks when you ask them further questions of the process or 'dare to complain' about the lack of advice and guidance. I imagine there is a small unprofessional 'click' of staff in the office culture, starting with the Manager and in my experience they are unwilling to answer even the basic of questions. I was also contributing in ££££ money, so clearly they don't understand 'customer service' or how to manage expectations. I will never deal with this company again. Don't challenge them or ask any questions about the process of installing a boiler or you will be seen as a 'nuisance and a problem!'

What can i say,, started work on my property oct 22,now nearly in September 23 n still waiting for them to finish work,, ioin the time they been at my property they have left me without toilet n upstairs sink 2.5weeks,drill through electrical cables, n left just chockbloocked up, damaged fencing, walls, pathways, been lied toby office staff n project manager, had my number blocked by office, i wouldnt recommend this group of faulty so called professionals, if you can call them that, im still battling elite to get my house finished as they got paid through the eco4 grants back in December 22 as they some how claimed my house was complete so not only lieing to customers but to government aswell,,,, STAY AWAY FROM THIS COMPANY IS MY ADVICE TO ALL READING THIS REVIEW

Came out to assess the job. It was good to go. When they came out, they made every excuse under the sun to not do it. Maybe they need more qualified surveyors.

Very happy with Elite Services on putting in a combi boiler and doing wall insulation very prompt I didn't have to wait long arrived on time very professional and left everything tidy the lads worked really hard I definitely recommend this company Thank you Elite 😊

Called them out to carry out repairs which I had described to office staff. The engineer told me that a nut connection under the boiler was corroded and I therefore asked if he would replace it. He said he didn’t have any on the van. He was also unable to fix a leaking heating pipe because he didn’t have the right size copper pipe on the van. This was the second time I had taken time off work because they cancelled the first appointment (due to engineer having covid )at very short notice and had nobody else to send out in his place. The next appointment was nearly a week later. It was too late to cancel my leave and so I had to take two half days off work. I had thought that a large company would have had well-equipped vans. He did eventually loosen and tighten the ‘corroded’ ( or, suddenly not corroded?) nut, which was leaking as a result of this company’s own installation a few months ago. However, I was so unimpressed by the unprofessional way the company seems to operate, I told him not to bother coming back to do the pipe. I am now also concerned that the nut below the boiler that had been leaking for goodness knows how long, due to their poor installation, did actually need replacing and that I may have to pay someone else to do that in the future. Very surprised by all the 5 star reviews. A shambles.

Got new boiler last winter was desperate no heating or water for 3weeks. Did great job office staff really helpful with any queries. Water pressure had dropped after a while so someone called to set it properly for me 🙂

Didn’t even bother to turn up !

I was stunned at the level of professionalism and quality throughout!!!!!! Brill.

Had cavity wall insulation removed and refilled along with new boiler installed. Work was carried out as arranged, the staff were all very friendly, knowledgeable and did a great job. Would recommend.

My shower stopped working so I contacted Elite Group. They came and said it couldn't be fixed and we're going to change me nearly 400 pounds for a replacement plus labour. I found out the shower was still under guarantee and the company, Aqualisa, sent a plumber. The shower was fixed within half an hour, no problems. It wasn't a fancy shower either, just one that sits over the bath. I'm afraid I am left with the feeling I was about to be ripped off.

I’ve just had a visit from John and Ron from the Elite Group. Very informative, knowledgeable and patient. I had many questions to ask in which they both answered professionally. It’s good to get a good quality service from people that aren’t pushy in any way. Most companies come in sit down get their paperwork out and are talking one around to sign papers almost immediately! At the end of my consultation time today I was allowed to think about what I really needed and also given time of at least a week to see what to have or not to have. I’m looking in to a few things at the moment. Big thank you to John and Ron, full credit to you both 👍

Very good company

service was excellent. good to see someone clear up as well.

Highly recommended, been a fantastic client for many years.

I have recently had a bathroom fitted by this company. They were very professional and the Project Manager Sean Maitchell finished the work to an extremely high standard. Despite some setbacks due to circumstances beyond his control, he was determined to finish the job properly. I would highly recommend this company to my friends and family.

annual service performed efficiently for the second year running at competitive price .. I will invite again next April

Robert Shaw are great to deal with - consistently reliable, friendly and knowledgeable and will go the extra mile to deliver a great service. Not just plumbing but electrics also. We love working with them and can highly recommend.

We've been asked by Robert Shaw to leave a review of their services, which is surprising as we'd made them aware of our dissatisfaction in the following areas, which may be useful for others when choosing who to use: - We were charged ~2 hours labour for just providing a quotation (of fitting a new gas pipe) without being advised it would be chargeable until afterwards. Later refunded this. - The quotation turned out to actually be an estimate which was a significant underestimate, despite there being no surprises at all to the work estimated for. I had even pulled up all carpets and cut & lifted floorboards which was originally within the estimate. It won our business but not ethically. - The plumber received several calls per hour from the office for updates and regarding other jobs, which significantly delayed the work and so increased the cost to us. - On completion of the work I was given a price which sounded high for the duration, so I asked how it was calculated, which was reluctantly provided. It turns out that they'd charged for the lunch break and double charged for a hot water tank service through both a fixed price and duration on site. Once I pointed this out they corrected the price by reducing by over £100. - The Engineer was superb, excellent work and materials exactly as expected. - We would not use Robert Shaw plumbing again.

The customer service and contact was excellent. The plumber was friendly and clearly knew his trade.The boiler service was done to a high standard. I would recommend this company to anyone.

Thought boiler was leaking he arrived within 24 hours of us ringing discovered it was pipe leak8ng under bedroom floorboard fixed the leak all within 90 minutes very friendly and courteous would certainly recommend them.

After a bad experience with another plumber from Darlington Robert Shaw fixed my boiler, I would highly recommend especially thanks to Ruth who is lovely and happy to discuss any issues on the phone and Andy the plumber who fixed the boiler and is a pleasure to have in the house

Deliver of a sparkling new cooker should be a joyful experience but the installation company refused to install the new cooker despite us having sockets moved. The good news was after calling Robert Shaw Plumbing & Heating and explaining the situation, reassured my very upset wife that an engineer would be on-site shortly and would do whatever was necessary to get our sparkling new dual-fuel range cooker installed, ready to cook this evenings tea for the family. Andy the engineer arrived promptly and reassured my wife that he would get the cooker installed. Andy confirmed that there was no problem with the location, despite the installation team refusing to install. Andy was polite, professional and through engaging, conversations managed to calm my wife down. We can not thank the team at Robert Shaw Plumbing & Heating enough! Outstanding customer service. So if we ever need a Plumbing or Heating guy, these awesome folks are a perfect choice!