Emerald Green Energy Ltd

Great service from start to finish. The team were reliable and polite, turning up on time and working efficiently throughout. The boiler we received through the ECO4 government grant is amazing, it’s made a real difference to how warm our home feels. Highly recommend

It’s deceiving in the way they market. There is no scheme from the government! It’s a marketing ploy to get leads and information

⸻ EDITED - JAN 2026 (PLEASE SEE AT THE BOTTOM OF THE REVIEW) Less than zero stars if I could. The communication from this company is absolutely shocking. Workmen turned up at my home with no appointment, and on multiple occasions they came for entirely different jobs than what actually needed doing. I was promised a boiler grant, went ahead with the installation, and only after the work was completed was I told I no longer qualified—despite my boiler being 33 years old. Completely misleading and unacceptable. To make things worse, an engineer was sent out because my control panel wasn’t working, and I was left with no heating for two days, with children in the house. When the panel suddenly started working again on its own, I was basically told “tough,” even though I had video evidence showing it wasn’t working. No support offered whatsoever. This company has been nothing but stress, excuses, and incompetence. Stay far away from this cowboy outfit UPDATE I received a phone call from someone claiming to be a “manager” from a number ending in 6925. They refused to give their name and attempted to persuade me to remove my review in exchange for a £100 cash bribe, which I immediately refused. This behaviour was extremely unprofessional and has only reinforced my concerns about this business. I have since continued to message the same number after being promised an update regarding the boiler I was originally told I would receive, but no response has been given I later had an inspection visit from a company called Blue Flame, who work alongside E-ON in supporting the grant process and reviewing the work completed by Emerald Green. They were appalled by the situation and took detailed information regarding my complaint, as they could clearly see that the boiler installation should have been accepted

Great work from 2 young knowledgable and experienced lads who explained everything they were doing - kept the job clean and tidied up after them Great work

EGE did a great job with my boiler change, internal wall, and loft insulation. The team of engineers and labour were very hard working, professional, and kept the premises clean. I had a wonderful experience, would recommend Emerald Green 10/10.

Very good service friendly engineers fitted our new boiler & loft insulation would recommend Emerald Green Energy for any work to be carried out really helpful from start to finish especially Ash

Not a great experience with this company, they do not turn up when they say with no explanation, we had to ring to find out the reasons, this happened twice. Work was carried out over a number of days which when both are working causes issues, and now going into 2 weeks, we still have the rubbish on our front garden waiting to be collected. Again we have called 3 times and told 3 dates they would be collecting, yet it is still here! Yes work completed is sufficient standard just be prepared to be messed about if you go through this company.

Had a great team install my new boiler, they were all polite, friendly and worked well together. Respectful of my property making sure all carpets etc.. were covered to avoid getting dirty and cleaned up after themselves. Everything was explained to me as the work was being done and were happy to answer any questions I had. Great job well done.

Had my new boiler installed and couldn’t be happier! The team turned up right on time, explained everything clearly, and showed me exactly how to use the new system. Really professional, tidy, and friendly service from start to finish. Highly recommend!

It was a complete task.wonderful and co operative staff

Muhammad and his team provided an outstanding service from start to finish. The new boiler installation was completed efficiently, with great attention to detail. When minor issues arose, they were quick to respond and resolve everything promptly. The insulation installation was also swift and problem-free. Overall, Emerald Green Energy were professional, polite, and reliable throughout — highly recommended.

Absolutely first class experience with emerald green from start to finish with all the tradesmen

The installation was completely hassle-free. The team arrived promptly, carefully covered the flooring to prevent any mess or damage, and installed the new boiler in the exact same spot—which was ideal. They left everything spotless and took the time to clearly explain how the new system works.Thank you!

Truly Amazing Boiler Installation! Exceptional Service and a Truly Amazing Boiler Installation! I recently had the pleasure of getting a new boiler replacement, and I cannot recommend them highly enough. From start to finish, the entire process was seamless, professional, and delivered true quality.

We had a boiler, loft insulation, two extractor fans and trickle vents installed by Emerald Green. The work was carried out to a very high standard, fitters were polite, professional and cleared up afterwards. I would have no hesitation in recommending this company. Very pleased.

I was a little apprehensive at first, I was always taught that nothing is free. I did some research and it sounded legitimate and the representatives were very reassuring. The whole process was really straight forward and minimal effort. I was extremely surprised at how quick everything happened. Truly a great service and I would genuinely recommend to anyone that’s thinking of taking part.

Have not responded to my emails

Thanks for the boiler installation. Very professional staff, they discussed key planning questions to ensure custom satisfaction. They also showed the final installed boiler and how it operates, very informative. G, s chavda G.c 25/06/2025 Team Naff Birmingham (mohammed)

Paul and team excellent work very tidy and helpful.

Just had a new boiler installed by the most hardworking team Bob & Son Birmingham Amazing skill Left the area spotless I wouldn’t hesitate to recommend these guys

The team who came were very efficient and explained everything clearly. Thank you! Happy with the work, the boiler and new thermostat. Birmingham Team naff(mohammed)

Lads came on time,very hot day got on with job no need to sit watching very little mess and stairs vacuumed on completion really did deserve full 5 stars would reckomend to family and friends.

My friend who does not have a google account wanted to leave a review. My friend had his new boiler fitted by Ibrar and his team from Birmingham today. They worked very efficiently and my friend was very impressed and thanks them for their focused and time efficient service. My friend would definitely recommend them to others.

Mohammad Bilal from Naf team came to install the boiler and he was very professional. His work was very tidy and clean

Excellent service. Very friendly and helpful. They cleaned up after themselves.

I couldn't speak highly enough of the engineer and the work carried out. Due to the property,the installation presented many challengers,the engineer remained polite and professional and worked extremely hard to complete the job to a very high standard!

Very professional work done. Nafs team from Birmingham came, Ahmed and naz and adeel are very good at what they do quality work and knowledgeable. Highly recommended especially the gas engineers.

Very professional, cleaned and tidied up afterwards removed old equipment and rubbish. Friendly and pleasant installers. Would highly recommend them. Very pleased with the work. Team Naff Birmingham (Mohammed)

I highly recommend this business.” “Their customer service is second to none.” “The product quality is consistently outstanding, exceeding my expectations every time.” “I was completely impressed with their professionalism and customer service.

Recently had a new boiler fitted by Saeed and his Birmingham Team. Professional from beginning to end. Hard working very polite guys Highly recommend this team.

Very polite and efficient Pleased with the work done Would highly recommend. Nice and tidy job and very nice brick work. Team Naff Birmingham (Mohammed)

Superb team, turned up on time, worked all day other than a short dinner break, dust sheets used to protect floor coverings. All team very friendly and well mannered. All damaged brick work patch repaired and area tidied prior to leaving. Good instructions and explanations given throughout install. Team Naff (Mohammed) DN15 7HQ

Excellent thank you very much. Careful polite and worked tirelessly to finish the work. We are very pleased and would recommend them thank you.

Very good job hiding pipe work great lads very good job. I'm very satisfied with the work they've done. Highly recommend⭐⭐⭐⭐⭐

Very professional service very tidy and polite done a great job. Mohammed (team Naff Birmingham) SG2 7QG

Mohammed (Team NAF Birmingham) and his team came in, sorted the boiler out in no time & were very useful and friendly while installing. Good work from them all.

Bob and son Birmingham team. BRILLIANT workers, worked hard and cleaned up afterwards. Very polite and explained after installation. Would recommend them for their work.

Naf's team from bham came, with Ahmed leading the team. They came early morning and just worked tirelessly throughout the day. By around 5pm, they completed the whole new boiler installation! The work was bang on and moreover, their attitude to work and myself was very refreshing. This company has great employees and was great to work with.

I want to say a massive thank you to Naff & team birmingham I'm writing this on behalf myself and my elderly mum as she doesn't do modern technology but huge shout out and thank you for listerning to mine and my mums concerns on the phone and being so understanding and rectifying the issues that arrised (these things happen) asap your excellent customer service and kindness meant alot to my elderly mum as she's never one to cause a fuss and the gentleman you sent to fix the issues that arised really was lovely kind and his attention to detail of the fixing the issues was brilliant specially with the brick work out front what a difference honestly to colour match the bricks and sand finish ( in pic) honestly even explained each stage as he did it which ever so greatful for and genuinely to bring her flowers and chocolates aswell made her feel listerned to and cared about which meant the world. That being all said the Customer service we received on the phone and in person honestly A+ would highly recommend the elderly are too often looked over and ignored and this team did not do that they listerned and they cared couldn't recommend them enough .

Superb earning potential 👍

Excellent work

Shocking service by this company, terrible aftermarket response, job half done, do not use these cowboys

The team were polite, considerate and cleaned up thoroughly when they finished

Paul and his team came in worked very quickly and fitted the lift insulation with no issues. They covered my new carpet up the stairs too. Thank you!

Paul and the team were very respectful with the property and fitted insulation well Ensured all items were put back and cleaned up also. Highly recommend

Bit late coming but work well. Did a very good job and left all tidy. Would have them again.

Brilliant service from Muhammad and mate today installing my new boiler. Hard working guys and respectful to my home. Thank you so much, very happy.

Great service!! Excellent job in timely manner

Mohammed (team Naff) did a lovely job, very friendly, polite and knowledgeable. Left everything clean and tidy. Checked everything is ok. Thankyou!. NG18.

Very professional jobs very expert and I’m very happy with the work carried out in my property Thank you Paul paji you make my house look beautiful

A great experience - they arrived early and left late. They were polite, pleasant and professional at all times, and communicated everything clearly. They worked incredibly hard for about four hours to clear the attic of 40 years worth of junk, (this is before they started the main work of insulating the attic space). They cleaned up after they finished and left the house spotless. The end result is we now have a fully insulated loft ready for the boiler installation next week. Highly recommend Emerald Green Energy - they have definitely earned their five stars.

The guys came and fitted the insulation and new flooring in the loft, working hard throughout the day - even staying much longer than initially anticipated. Great work guys. Thank you!

Very good from start to finish, got on with job and didn't stop till finished . Well done

Perfect company, the guys are nice and respectful. Quick job.

Paul and team were great 👍

A job well done. From the first encounter with Paul to the last, was flawless. The property was respected by the workers and communication was effective. Lovely and his team were also very helpful and they delivered on every job they did. I would recommend to friends and family.

Great team of professionals and very hard working. The full process from application to work carried out was absolutely seamless. Thank you to Sulaman and team and Paul and his team.

Absolutely stunned with the work carried out by the full team. Really good communication and as per regulations. No short cuts and even when I was happy, if they was not, they completed the work to full perfection. They also cleaned up everyday and the site was always clean and considerate with neighbours and public. I would highly recommend if you want a hassle free and simple process along with professional workmanship. Thank you all for all your hard work. Happy with the full worked carried out and not a single complaint. I tried hard to pick one but very, very, very impressed.

Amazing job. Nice, fast and clean. Highly recommended

This company is one of the most efficient , approchable and reliable i have ever dealt with. Would highly recommend! 5 stars***