Macbrookgas Ltd

We had a heatsource pump and solar panels fitted 3 years ago. The mess left was unbelievable, they replaced radiators and pipework. Broke the loft ladder, left holes in walls and didn't even say about the broken ladder. They bagged up our copper to weigh in, didn't ask for that either. The wiring wasn't even connected to the pump outside, we had to call them out again to fix their mistakes. We are still waiting for the relevant information so we can sell the unused electricity back to the grid. 3 years in the making! So many emails sent....maybe now this review has been left, I might get a response.

Had a boiler replacement, major works carried out as old boiler a back boiler so move and all associated plumbing, super efficient team worked solid for 9 hours in recent heatwave to complete all but electrics on day 1, very respectful of property and making good. Next day electrician arrived to complete the wiring work and fit thermostat totally ahead of schedule and all complete in a day and a few hours. Really could not ask for more some wanted a week for this work and I felt the price was reasonable. Thanks to all involved, EDF passed my enquiry to MacBook originally It's refreshing to find such a efficient team Very pleased

Need to re-do his lisense has no clue what hes doing

Installed a boiler that wasn’t even registered by the gas register and didn’t want to help us at all with the boiler when it went wrong in the first place, only until the gas register inspected it and condemned it, the gas register said this was the second one in 8 years where they had seen a case of a gas boiler not being registered. they then were ordered to sort it out then made it out like they were doing me a massive favour by fitting a new boiler. Only reason they changed the boiler was because the one that they fitted me in the first place was borderline impossible to get the parts for. Bear in mind they had fitted the previous boiler 5 years prior. Bunch of cowboys (The entire team I worked with employment has been terminated. what relevance has this got to do with the hazardous and unsafe jobs you do for people ripping them off ?)

We had macbrook gas ltd install heat source heating system & solar panels this week, The team Brandon/ Connor/& Page, Did a fantastic job, very professional, friendly & considerate, so would like to thank them & macbrook gas ltd for a job well done.

I had a new boiler fitted at very short notice. Absolutely delighted with the service from start to finish. The initial dealings with Loui were honest, straightforward and efficient. Neil and Harry who did the work were excellent. A particular shout out to Neil who went the extra mile , thank you

Terrible company, I would avoid at all cost.

I submitted an application on behalf of an 86 year old lady living alone in a private rented property with inadequate heating. All the paperwork was submitted and a surveyor attended the property and told her what they could do. This was a heat pump, solar panels and insulation. It all seemed so positive. The initial application was made in November 2025. I spoke to someone a few weeks ago and was told they were waiting for additional funding from the government. Today I emailed and was informed that there was no more funding available and they were unable to proceed with the project. Very disappointed that only by me contacting them was I able to find out. My initial 1 Star review relates to not being told that there was no more funding but having to email to see how things were progressing and finding out that way.i have amended the review to 3 stars to reflect the initial service received which was great. It’s unfortunate that funding wasn’t there to carry out the work

Reluctantly putting a single star as cannot put less..... The original survey was brilliant, it has been everything else since that has been completely lacking. From no show appointments, to engineers turning up without warning and even engineers turning up in the wrong order; an electrician turned up to wire the new boiler a few days before the old boiler had even been taken out and replaced! The new boiler was installed without testing (as electrician was then rescheduled for the following week), the remedial work was scheduled for the following month so a large hole where the old flu was removed was left - which then also couldn't be sorted until a fortnight later as needed a plaster and not a bricky as had been organised for us. A month after the boiler had been replaced and was finally wired in and good to go, found there were 2 radiators that didn't work. So, another month later and a plumber was booked to come round to take a look. Less than 2 minutes after walking in, both radiators measured for replacement (as of course, told all would be new at install but none had been changed; not sure why the surveyor even bothered measuring them all) and he left with a "we'll give you a call to book a follow up and get them sorted". It has been a call to these guys every 2 weeks since then which was now 5 months back and EVERY SINGLE TIME, I am told "we'll have to do some digging but I promise I'll give you a call later on". I think this is how they actually say goodbye. I called this morning in fact to chase up again, don't know if anyone else has noticed it has been a blooming cold winter this year so heat would be nice in the bedroom without using a floor heater, and I am still waiting for that callback 14 hours later. I guess I'll chase up again tomorrow and hear the same empty promise. As a word of advise for people reading the reviews, hold off getting any boiler/heating work done until summer because you may have a working system by the time you need it and you'll be able to stay warm while waiting for it to get finished! On a positive note, the chaps that have all come out have been nice chaps. Just a shame that's the only positive thing to add. *** UPDATE *** For full disclosure, following the negative review, I received a call the next morning to discuss at length the reason behind and by the end of the day I had had almost a dozen calls with updates/plan for resolution/confirmation of next steps and a call from a senior who also wanted to discuss at length the issues I had experienced. Within a week, all outstanding was sorted. I have upped the review from 1 star to 3 after consideration and decided on this based on the engineers that came out, the quality of the work completed and the overall service after removing the negative interaction with the office staff. It is a shame that your, as a customer, 1st point of contact is with a team that do not seem to understand their role but equally seem to be the cause of poor service. We got there in the end though, with thanks to everyone going around the office staff to organise; though I did call in to double check the last visit time (my fault as forgot to note down) for the office to tell me I didn't have an appointment before being told to check and then coming back to confirm. Would strongly suggest replacing the staff that answer the phones initially.

It wasn’t perfect but it was done. I’m giving 4 stars as the job was done but manly because Kai was a massive help, when the office wasn’t interested that things weren’t done and quotes weren’t given, he went out of his way to help us with advice on sorting the issues. He is an asset to the company!

I would agree with every negative review here - they send people unqualified for the job, they send people to fix faults unqualified for the job, they pretend through phone calls and emails they will come and fix the job but the person never turns up or turns up and stays for 5 minutes pretending they have fixed it. They say to everyone they can’t find you on their records.

I had a heat pump fitted from Macbrook last March. The installation had its own issues such as the initial installer being very rude, the information I had been told by Macbrook being incorrect and there was a lot of information that I hadn’t been told but should have been. I didn’t want to make a fuss so I didn’t complain and just accepted the situation as I was happy to have the heating. Recently both my heating and hot water broke. I tried to report this but they do not answer the phones half the time, I was waiting on hold over 15 mins approx 6 times to be disconnected and have to call back ending up at the back of the queue. This is very frustrating when you need to speak to someone. Altogether, I had 5 engineer visits (between them and the manufacturers company Grant) and it was 3 and a half weeks before anything was fixed. This meant me and my children were absolutely freezing for almost a month in January/February so it was freezing outside. It was so cold that my kids were upset and we couldn’t sleep at night. I was given various different reasons for it not working. It felt like no one knew what was actually wrong with it. There was no urgency sending engineers out to me, I had to chase them each time. One time they had told me to wait in for an engineer for him to not arrive, I called them to be told there was a note on the file to say the job was cancelled as the part didn’t arrive - no one thought to call and to let me know this so me and my children were sitting waiting indoors in our coats for no reason when we could have been somewhere warmer. I asked to speak to a manager over the phone but wasn’t able to. I was told they were treating the job as a priority 2 weeks after it had broken, why wasn’t this a priority before? I was told on the same call they had just read the reports thoroughly, why did it take 2 weeks to read these reports ? The engineers who visited were all polite and helpful however it did feel as though none of them read each others reports. Macbrook the company take no responsibility for their actions and simply try to shift the blame to the manufactures company Grant. Surely they should still care about the service their customer is receiving? There organisation, communication and customer service skills are shocking. I spent a lot of time listening to their hold music over the last few weeks which states… they are committed to delivering a 5 star service, they are committed to keeping our homes warm, great service shouldn’t be complicated etc. I strongly disagree with all of these statements and suggest they should be changed. I sent a formal complaint email and have had absolutely no response, not even a quick sorry email. I’m extremely anxious that the heating will break again as I’m still not any wiser what caused it to break so badly and why it took so long to repair. I did state this in my email to Macbrook but as I said have had no reponse.

Solar Panel Installation Highly Recommend - I would have no problem in recommending MacBook to anyone. Our experience has been first class from start to finish. The initial survey was thorough and professional, the quoted price was competitive. They offered the same or slightly higher capacity product than the other quotes that we received. The quote gave details on what they were planning to install. This meant we were able to do our own research and due diligence ahead of placing and order on the kit. Installation took place approximately a week after we agreed to the contract. The installation was seamless, scaffolding up first thing on Monday, a couple of hours later we had 12 panels on the roof. A day later the electricians arrived and completed the installation and commissioning. I can't speak highly enough of the two electricians Diego and Morgan. Professional, efficient and simply the neatest installation and cable management you could ask for. These two are a credit to the company. Post commissioning we were given a tutorial on the APP and some handy tips, (thank you Diego) and now I spend my days watching the roof generate power. We charge the car from UV and I couldn't be happier. Thank you Alan Philips and team for your help, great job well done.

6 days after install ive got no heating or hot water. Install team all went on Friday afternoon after telling me a small component is missing. Its all installed but not on. My own heating and hot water disabled for the install. Spoke to office 9am Monday morning but never got a call back. Spoke again today Tuesday again no call back from office or an electrician. Cancelling loft insulation and will get someone to take all this out and put it back as it was. This was ECO4 given to me on health reasons. A bit like being given a free mobility car and parking it on the drive but not having the keys!..poor company tbh! UPDATE. Lewi from Macbrook gas was on the phone within 30mins of me posting my complaint. He couldnt have been any nicer and had no idea of the situation i was in. He was unaware of any problems and made it his priority to get the problem sorted. I had 2 electricians in the home within the hour and 3 guys today to finish outstanding work and commission it. I vant thank Lewi enough for go out of his way to gain satisfaction for me. 5***** for Lewi and thanks!

Came and fixed my boiler. Great work thank you

Great service , can’t fault any of the teams , but p out off the 10

Awesome service. They did my Air source & internal wall insulation. Kept me up to date with goings on and completed it quick and efficiently. Would 100% recommend xsx

Use this company at your peril. MacBrook Gas installed our solar power system in August 2025 under the Government Green Deal initiative and we've had problems ever since. On installation day the fitter pointed out the surveyor should have said the pipework to the boiler needed access to an outside wall. The only option was to fit an unsightly pipe through to our bedroom, we had no option as work had commenced taking the old system out. The contracted fitters used our home as a building site with people wandering in and out without introduction. Covers were not placed on the floor, when challenged I was told they only had a couple of sheets and didn't put them on tiled floors. We were not told the dimensions of the boiler prior to installation and lost valuable storage space. Once installed we were given a few minutes instructions how to use the system; no where near adequate to manage the complicated programming. The workers returned unannounced to collect the scaffold some days later letting themselves into our garden; their language delivered loudly was educational. When I first accessed our loft following installation I discovered the portable electric heater stored therein had been stood on by a fitter and broken beyond repair. I have sent many emails, photos of the damaged item, had someone come out and look at it, telephoned and, despite the company admitting they were responsible, have not received any compensation or replacement. Over the months we have had to call MacBrook back many times to correct holes left in the walls from the old system, pipes unsecured, disused electric cables left live and anomalies regarding setting up the system correctly. Last Friday a warning signal prompted a system breakdown and I was informed it was nothing to do with them but a fault with a part requiring repair by the manufacturer. It is now Tuesday and have heard. nothing from the manufacturer. We have been without heating since. I am a pensioner. A friend, who is also a pensioner, that also employed MacBrook to install their system has also had numerous issues including pipes not being insulated and wrong fittings installed. Be warned, especially if you are an older customer, MacBrook Gas are only interested in getting the job done as quickly as possible to get the Government grant and hope you don't notice the shoddy work; their after sales support is poor. Note: this does not apply to Sam who is a star.

very good service

Excellent install and even better customer service, highly recommend Macbrook!

Unbelievable throughout. Would 200% recommend for anything gas and heating related. 5 🌟 from me!!

Had the guys from macbrook to install a new boiler at my property and they did a fantastic job. Everyone was so friendly and happy to help and respected my property the whole time

Got MacBook Gas to fit an air source heat pump. Really happy with the service, they were quick, really tidy and very pleasant. Can not fault them. Highly recommend.

Recently had my boiler fitted with Macbrook. The whole process was great and the office staff kept me involved with every step of the install. The team that fitted it were lovely too! Would recommend 😊

Wow only positive things to say about the team done an amazing job was very informative and helpful. Would definitely recommend the guys for future projects and to anyone that wants any installation done

Completely useless company. They have provided compensation for a complaint I raised and I am still 1 month after supplying bank details and authority form awaiting payment. You will get no reply’s to emails for weeks on end an to this day still having issues with a air source heat pump they incorrect installed and so called ‘fixed’.I can not emphasize enough, do not use this company! Lewi who is operations director can’t organize a simple compensation payment let alone actually install a heating system correctly

Macbrook Gas were absolutely brilliant installing our IWI ASHP and Solar via funding! From day one the team were friendly, professional, and incredibly knowledgeable. The whole installation ran smoothly, everything was clearly explained, and the standard of workmanship was outstanding. They worked efficiently, paid great attention to detail, and left everything spotless when finished. We’re already seeing the benefits of the system and couldn’t be happier with the result. Highly recommend Macbrook Gas — a top-class service from start to finish!

Wasted my time completely with an eco4 application. When I chased them up repeatedly they finally admitted the scheme was cancelled. Funny however they knew this some time ago but still strung me along until I asked them to confirm fully that the application had been lodged. If I hadn’t have asked they wouldn’t have informed me. But they kept up the hope I had in the scheme, and of something actually being of benefit to me. Absolutely fuming that I believed them. My previous applications were cancelled last year with alternative suppliers, and MacBrook has was my last hope. I genuinely don’t believe they had any intention of getting my application in on time. They clearly just didn’t get around to sending it to the council before cancellation. Angry isn’t the word.

My boiler went out a few weeks ago and I was at a loss for what to do - a friend recommended Macbrook locally and I honestly couldn't have asked for a better experience! from booking in with the guys at the office being super helpful and the installation being done and dusted within a day whilst I was at work - highly recommend & thanks all for getting my heat back on pronto!

Awful. Half a job done , radiators on floors waiting to be installed. It's a 2 bed bungalow and taken 2 weeks so far and the solar panels that were agreed are now not being installed as apparently previous owner had their own but not connected to main grid and not here when we bought this property. Choose carefully the company that installs your eco4 home . We got a lecture on how using the eco4 grant was making our neighbours having to support us .

Awful company, would not recommend or use again. Had my heating system replaced under a government scheme, and it’s been nothing but issues. Surveyor took pictures of my dishwasher instead of boiler which meant they couldn’t remove it when the workmen arrived. Upon completion, the heating system broke and ceased working within 3 hours and a pipe under my sink began leaking, flooding my kitchen at 3am. On top of that, they’ve left pipes sticking out of walls and rubbish out front , that had spread out on the roads in the wind, for a week. We have been left without water and heating for a week, and given the run around by the company who have said the manufacturer can only sort the problem with my system( and I still haven’t heard from them) and that the company won’t come and fix the leak because it’s “existing pipework” despite the fact the leak is a direct result of the new installation and the contract I signed stated that the company would “update pipework where needed” When speaking to a manager I was told the company do NOT check to see if pipework is compatible with the system they install and they don’t check for leaks etc after installing. They “ just install the equipment and that is all”. Essentially, they are happy to leave people with disabilities without water and even when coming to collect the rubbish, nobody called to tell me so I wasn’t able to tell the people collecting there was a radiator out the back left on my patio that I couldn’t put out front . I am now unwell due to the stress of constantly having to contact the company and STILL not having water or a functioning heating system. The only reason I’m giving one star at all is because the workmen themselves were absolutely lovely and worked hard to do a large job in a short space of time. It’s just a shame that the company don’t have any respect to complete the job properly or take responsibility for things that clearly should have been sorted at the time.

My aunty was supposed to get a new boiler fitted on 21 nov 25 this was booked in october the work is still yet to be completed. She has tried to contact them on several occasions with no reply. She has now gone months with no heating and in this weather is totally unacceptable its been a living hell for her

Terrible company. Original install by them and frankly they have been out so many times with issues with the system. Same constant fault code appearing. Come home and house is freezing cold and no hot water as the system has pulled up the same fault over and over again. Shoddy workman ship. With old pipes still sticking out of wall that we noticed after work was completed as they put the armchair back in front of them.in attractive pipes down the centre of a rather than to the edges.numerous leaks. Terrible touch ups and To top it all 1st service was booked in today, sat in waiting for them but no show. So I called, only to be told they are attending a leak and won’t put to you today. Thanks for the call macbrook(which I never got)I also refuse to pay their £120 service fee upfront for this exact reason, no other company charges you before the work has been carried out,I just knew this would happen!! Needles to say I will go elsewhere with future servicing and pay more but get the service a customer deserves, unlike what this company provides.terrible company.- Update:- surprise surprise following MacBook response I called to speak to a manager. However no manager was available to speak to. I left a message and promised a call back. However no call has ever been returned. This just concretes my complaint. Bunch of cowboys!!

These people don't even deserve one star, they are utterly useless. A proper bunch of cowboys. They completed about 90% of the install, haven't attended to any remedial work, took well over 3 weeks to come back to me when I told them I had no heating in the house. Eventually, they agreed to come back to complete the final works taking over 2 weeks to find an appointment. Yesterday they arrived to fit the final radiator, but didn't bring a radiator with them! what company turns up to fit a radiator but doesn't have one with them? NEVER USE THIS COMPANY!

Contractors were very good but the Elnur storage heaters that were fitted are totally useless. I called Elnur and even with their help you cannot get the room warm if the temperature outside is below 10oC this is because they max out at 25oC which just isn't warm enough, you have no choice but to supplement the heaters with a electric fan heater which defeats the whole point. I feel I was seriously duped by the sales rep. In retrospect if I had known I would've walked away and even though the heaters were fitted with a government grant I still have the right of an opinion.

I can’t fault Macbrook whenever we have had an issue it has always been dealt with quickly and efficiently. Today our air source pump Was running but the radiators weren’t getting hot, we were expecting to Have it looked at Monday but Macbrook Went over and above to ensure we had heating for the weekend sending an engineer out this evening. Amazing service!

It took over 2 months to install 4 fans in my house worked started on 11th June and finally completed fitting them on the 18th August after numerous phone calls. It is now December and after emails and phone calls I’m still waiting and the certificates for the work carried out, they don’t reply to emails and don’t ring you back when they say they will. It looks like now I’ll have to contact OFGEM and maybe they will be able to sort it out.

100% recommended!!! I am wiriting this review for and on behalf of my parents! I would like to thank the team ESPECIALLY Hannah & Sam!! My elderly parents had no heating on Saturday after having a service completed on Friday. My dad is 84 and vunerable with his health and with the temperatures dropping rapidly he needs to keep warm so this was a concern. Not expecting the best being the weekend we tried on the off chance to telephone first thing Sunday morning to see if we could have an engineer out. Hannah took our call and advised she would do her best to get an engineer out in the afternoon. Within 10 minutes Hannah called back and said that someone would definitely be with them. Sam kindly attended mid afternoon and carried out the works efficiently and reassured my parents that all was working as it should be. Hannah then called back in the evening to check that all was okay. Absolutley outstanding customer service and we thank you for looking after them so efficiently without any trouble!! THANK YOU 😊

I applied for the ECO 4 heating grant through my local council and was assigned to Macbrook Gas. From start to finish I have found every person that I have had dealings with extremely helpful, reliable and informative, from customer service assistants, surveyors, electricians, insulation guys, heating engineers, builders and the customer services manager -nothing was too much trouble for any of them. All were very chatty and polite. Prior to the heating install, loft insulation was put in and fans were installed, the guys arrived when they said they would. My Combi boiler install took 2 days and again everyone arrived as planned along with all the deliveries as well (boiler, radiators, scaffolding etc). A builder was then sent to fill up the hole left from moving the boiler just a few days later - he actually arrived earlier than scheduled! I had one tiny leak in my hallway radiator and Hannah arranged for an engineer to attend on a Sunday afternoon to carry out the repair work which took literally minutes - first class service and on a weekend too! No complaints here :) Thanks everyone at Macbrook Gas.

Disappointing having been very pleased with the company installing heating system,we are very upset not to have heat to our radiators.I phoned and had to wait 10 days for someone to come,he over ride the system to get heat then left! That night and next morning no heat again! Ive phoned twice this week and asked to speak to someone with no follow up from them! All we want is some heat this time of year, please. If only your after care was as good as the instilation.

We had the air source heat pump and solar panels installed by Macbrook Gas. Prior to installation we were kept informed of all elements of the installation and given a 5 days for completion. All on time ! Brandon and all installers were very friendly and they did great job . I'll highly recommend Macbrook gas! Professional job, knowledgeable team ,which is very rare this days to expect from any companies! Thank you guys !

Macbrook were very professional from start to finish, keeping superb communication throughout. Couldn’t be happier

Installed full gas heating system and I was very pleased. The piping had to be routed outside and at first it wasn't placed discretely. However, a member of the team came out and put it right. Thank you!

Most of the work completed was fine, we have had solar panels, heaters, extractors fans, trickle vents and loft insulation installed under the ECO 4 scheme. Unfortunately, similar to some other reviews here we have not had a good experience when it comes to damage and subsequent repairs. When fitting the loft insulation the chap put his foot through the ceiling, thankfully he didn't fall through completely, but it took 2 months to 'repair' the hole. 3 separate occasions we waited in all day as someone was coming to look at it, or repair it, and never showed up. 2 occasions workmen turned up completely unprepared for the job and had to leave without doing anything. They have effectively just patched over the damage and I will complete the repair myself. Most of this issue was down to poor communication between different departments/teams, but also a seeming lack of care once there was no money to be made. I fed back several other inadequacies to the welfare officer who finally came out after it felt like we'd been forgotten about, that included: - Electrician fitting extractor fan incorrectly having to be fixed by remedial task team. - Rubbish and packaging being left all over my front lawn, including rubbish from some one else job (an induction hob!). - Plan of work not communicated to the customer at all. - Workmen turning up on a day I was not informed they'd be here. - Full instructions on new equipment not provided. I'm not ungrateful for the kit installed, but I don't feel I can recommend theb experience. EDIT: For clarification, the day the ceiling was damaged I was told someone would be round to look at it that day. It took over 2 months to get to the reissued and unpainted stage. My review is not the only one where property has been damaged and not returned to it's further condition, "offered to paint it". There is nothing misleading about my review, and you can't be surprised or disappointed about a bad review when you as a company knew exactly what was going on when it was, and after raising my concerns with the welfare officer Kim still nothing improved. I told Kim my review would reflect the experience and would detail my concerns.

We had the air source heat pump and solar panels installed by Macbrook Gas. Prior to installation we were kept informed of all elements of the installation and given a 5 day window for completion for w/c 22.9.25. Day one all relevant trades arrived and completed the installation of the air source heat pump efficiently by end of day two. Day two electrician fitted the inverter for the solar panels and scaffolding arrived ready for panel fitting Day three no activity as planned Day four solar panels installed. We were very impressed with the tradesmen on site, their efficiency and respect to us the customer. The office team kept in touch during and after installation and we cannot fault them. Would highly recommend this company and their relevant staff and tradesmen. Well done MacBook Gas a job well done, which is very rare these days!

Recently had insulation and a boiler installed as part of the government's ec04 scheme. The team kept us updated from start to finish & cleaned up after themselves. The whole job took 3 & a half days & included radiator valves, window vents, extractor fans, window sills and a wireless temperate control on top of the insulation and boiler. The house feels a lot warmer

We have had a great experience with MacBrook. They have installed solar, new storage heaters, extraction and internal wall insulation. The engineers have been consistently friendly, professional, tidy and efficient. All the rubbish was cleared away. The schedule was adapted to suit us as we had other works taking place which were disruptive, and this was done with good grace. All in all, we were very impressed with the service and are happy to be in a significantly warmer house with smart new solar panels. Thank you!

Recently had new heating installed and internal wall insulation. Paul, his team and the plumber Matt were excellent. They were very clean and tidy, and kept me updated on the work they did. The heating Installers were not as considerate, or friendly and removed the floor covering we had put down each morning, in the bathroom to protect the new tiles that had been laid. The floor was left stain from dirt they walked through. My wooden floor in the living room was left damahed from something being dropped on it, and my carpets left dirty. They advised me they would need to place the cylinder in the main bedroom and would build a cupboard to cover this. The cupboard was not built. The cupboard that was originally ripped out to house the cylinder downstairs was not used and not replaced, leaving us with the work to do of building the cupboards. There was no communication on where any of the radiators were being put or the sizes we were having. They were not put in the same places where the old radiators were, which has restricted space for putting furniture back. We was told the survey had not been completed correctly, and that someone should have discussed this with us before works began. All the plumbing to the kitchen sink was removed for the insulation ro be put in and was not put back, We had to do this. Since day one of the heating being installed at the end of July it has not worked. Keeps coming up with the same error code. We have called numerous times and had engineers out, who found leaks, that were repaired, still not solved the issue and have now said the manufacturer will need to come out. I called on Monday to report the same error code and was advised they would notify the manufacturer. There hasn't been any update calls from them or the manufacturer all week. I have chased this up via email and no response received. Its a good job we are not fully into the colder months, having no heating. I have also been chasing the mcs certificate needed for the solar panels that were installed so I can notify my energy company of them and change tariffs. Almost 2 months in and still not received this, again I have chased this up with no response.

My initial experience with Macbrook was positive with the initial installation of heat pump, rads, shower, loft insulation and solar panels. However afterwards..... I must have had 15 or more remedial visits for problems ranging from leaks to no hot water and the heat pump not working on several occasions. It took 4 different people on 4 occasions to fit a shower and I was left without hot water or a shower for over a week. Recently an inspector visited and raised several issues that needed addressing. Three visits last week . Last Thursday when it was 25°c outside, the heatpump kicked in twice in spite of the stat being turned down to 14°c. Same again Friday. Saturday and today when it felt a bit chilly , it doesn't work! No heating. Although the workmen have always been nice. I've found ( last week) loads of screws and nits of sharp plastic left on the floor and windowsills which my dogs could have picked up and eaten The wasted resources :- manpower, fuel, driving time, salaries is shocking and the seeming lack of communication between departments is alarming along with a heat pump that literally has a mind of its own has somewhat dulled my initial positive experience. I shall be on the phone first thing Monday morning, unfortunately Macbrook is on speed dial!

Very good,nice workmanship, tide, polite Keep you informed on what they are doing next. Highly recommend.

First I wanted to thank the fitters who were so organised and quickly got on with the massive job of installation. The work was done with minimal mess and quickly completed. Megan from Macbrook was there to check in on progress and to answer any questions, would definitely recommend them to others. Many thanks.

⭐️⭐️⭐️⭐️⭐️ “Excellent service from start to finish!” I recently had cavity wall insulation installed by Mac Brook Gas LTD, and I couldn’t be happier with the results. From the first phone call, the team was friendly, professional, and explained everything clearly. They arrived on time, worked efficiently, and took great care to keep everything tidy. The job was completed to a very high standard, and I can already feel the difference in warmth around the house. It’s reassuring to know the work was done properly by experienced professionals who genuinely care about their customers. I would highly recommend Mac Brook Gas LTD to anyone looking for quality workmanship and fantastic service

Had solar and air source heat pump and 7 radiators fitted started on Monday finished by Thursday tidied up and even hoovered up after themselves could not fault the engineers

These guys were all an absolute pleasure to work with and deal with for both my cavity wall Insulation and a boiler upgrade From the sign up process and getting all documentation in order Sian was brilliant and very useful during this process prior to the work taking place! Both teams of engineers that came were all courteous, pleasant and very efficient, the Insulation by the time we'd made them a brew all the kit was up and running ready to go! The boiler swap understandably took a lot longer but they still smashed it out in 1 day and to my surprise the electrician turned up to do his part half way through the day after being advised he would visit after the gas engineers had done their bit. And finally the follow up from Megan was very welcoming and pleasant too, ensuring the whole process and all work was carried out as expected, just small pleasantaries like this really set these guys apart from the rest! Many thanks all💯💯

Megan was very helpful on the phone and I received my new MCS certificate the same day ! Excellent service . Megan was very efficient and friendly 👍

Excellent company. From first contact to final sign off everyone was helpful, friendly and 100% professional and I couldn't have received a better service. Thanks everybody for going the extra mile, you've all made my home a happier one.

Lack of communication cancelled on us without an explanation why. Do not trust them.

Update 24th July: we have now been told by Octopus that the MCS certificates issued by Macbrook are for the wrong address.... We had solar and heat pump installed in march. Remedial work was completed after many phone calls. We are now end of june and have been chasing the MCS solar certificate for a month now, no idea of progress despite numerous emails and empty promises to call back. The initial install team was great, the aftercare is atrocious and unprofessional

Macbrook gas have been exceptional with the installation of our airsource and solar system. Sam and Tom and the rest of tfhe team have been outstanding. Great workmanship, polite and punctual. Could not have asked for a better bunch of lads. Highly recommend.

At first, I had a bit of a bumpy ride with Macbrook who fitted my heat pump and solar panels. The install was smooth and the house was left tidy. However, we were told that one of the valves was faulty and someone will get in touch to replace it. No one got in touch. Everything seemed to be working ok so didn't chase it. Then when they called to arrange the sign off a couple of months later we brought it up again and was told to wait for the part and then we can have a sign off. A couple of months later still heard nothing back and also noticed issues with gradual pressure loss. An engineer was sent who spent about 15 mins investigating and basically shrugged his shoulders at what the issue could be and said to regularly bleed the radiators and top up pressure. A couple of months later another person was called in, spent a bit longer investigating and said the issue could be one of our vertical radiators as they often cause problems apparently and not much can be done about it other than we will have to keep topping up the pressure. Said Macbrook will contact us to get the pressure gauge moved downstairs from the loft to make it easier. Didn't hear anything from them at all. Didn't chase it as that seemed like a rubbish solution anyway. I started to feel pretty hopeless and cross with Macbrook by then. However, they redeemed themselves when I contacted them again when pressure loss became more rapid a few months later and they sent an amazing engineer, Matt Collier, who found out within 2 minutes that the reason for it was a leak on one of the pipes outside where others didn't even care to look. Then he worked relentlessly for a few hours in the loft in boiling heat to fix it, which proved to be very tricky due to it's location in the soffit. After that he still found time at the end of day (which was well past his home time) to talk me through controls (which wasn't done after install) and made sure everything was running correctly, finally he signed off our commissioning report. He didn't have the previously mentioned valve with him but he took it upon himself to arrange another day and came back to replace that within a week. Even left us a rad key that I mentioned I wish we had in winter when we had to keep bleeding radiators on a on a monthly basis. I have dealt with many tradesmen/contractors at work over the years but I can honestly say that Matt is the most helpful, hardworking and true to his word tradesman that I have ever met and Macbrook are very lucky to have him. If it wasn't for him I would be leaving MacBrook a two star review.

I was so very impressed with without exception all the different men that fitted my new system! Everyone turned up on time. They were all so helpful and polite! Highly recommended

Company came with big promises Sadly never for filled A year later and heating is still faulty . work is unfinshed and after service is all talk with very little walk Called again today was told a call back would be made and nothing again Results will be posted on all sites regarding work undertaken by Macbrook and reviews left

Recently had an install to upgrade new heating via government grant. Workmanship poor new carpets were ripped up and not put back down. Holes in floorboards have had to call them out several times to due to leaks in radiators just poor service. They’ve stopped getting back to me now

Ian from Macbrook Gas came over today to fit a Magnetic Filter to our Boiler. Ian was very efficient and explained what the filter did and benefits it gives to the central heating system. Want to say what an amazing 5* service service. Thank Ian and Macbrook Gas.

We had to call someone out because a radiator was leaking. An engineer called Matt Collier came out and was exceptional. He explained a few things that we hadn't been told in the handover and a few questions we had then made sense. After investigating, it turned out that the previous installers didn't use a long enough pipe so Matt had to drain the radiator and sort out the issue. Very efficient and extremely nice chap!

Macbrook gas installed my loft insulation fan in kitchen and bathroom vents in windows brillant job well done jamie and scott and electricians no mess was able to have a grant would highly recommend thankyou so much

I had a survey done several months ago for cavity wall insulation under the government scheme. I was informed I was approved and gave them all my personal documents of UC proof, council tax letter, ID etc. I’ve contacted them several times. I don’t understand why come out in the first if you don’t want the job and why do the survey and what have you done with my personal documentation if you’re not doing the job? Also I still have the holes in the walls as It wasn’t filled in

Matt Collier attended my property this Saturday afternoon (10 April 2025) at very short notice to attend to some urgent issues which I was having with my air source heat pump and hot water cylinder. Not only did Matt solve the problem of my not being able to build up the necessary pressure - and he has now provided me with a far easier solution - but he also went the extra miles, explaining how the various control boxes worked, setting the timings on the clock, which will save me money especially in the summer, and painstakingly bled all the radiators, taking me through the order in which they should be bled. Matt was a very credit to MacBrook Gas and taught me far more this afternoon than I was ever told when the system was first installed. Thank you Matt! Also, just a brief mention to Pam, who took my initial call, promptly and sympathetically responded to my call for help, and who arranged for Matt to come out on a sunny Saturday afternoon. Thank you Matt, Pam, and MacBrook Gas. Kind regards and thanks, Charles Oliver 2 Old Severalls Road Methwold Hythe IP26 4QR

Do not trust this company. They are not professionals. They do not return your calls when you have an issue. They do not fulfil their promises, leaving you without facilities for prolonged periods of time. They dump all their rubbish on your garden and don’t return to remove it all.

I was lucky enough to qualify for a grant for loft insulation which was carried out by Macbrook gas who also installed two new extractor fans. Everyone was very polite and helpful and I'm very pleased with the work carried out by both the loft insulation fitters and the electrician. I would be more than happy to recommend them.

Macbrook recently installed solid wall insulation, air source heat pump and solar panels for us. Paul and his team (insulation) and Richard and his team (pump and radiators) were very efficient, polite, tidy and professional. I was impressed at how quickly the work was done and the whole process was smooth and professional. It's also made a huge difference already to the warmth of our home - there's no condensation and bills have reduced already (we had electric storage heaters and live in an old stone house). Thanks to all at Macbrook and would 100% recommend them.

10/10

Really nice and polite helped me understand there side of business

Very nice guys, very welcoming, very informative looking forwards to hearing from them

Big up Macbrook gas. Absolutely brilliant from start to finish. Only nane i got was Leon the serveyer. But all fitters were brilliant. All done on time. Definitely recommend. 5 star plus.

I recently had an ECO4 upgrade to my heating carried out by Macbrook. From the initial survey to the finished job everything was completed within a month, loft insulation, solar panels and HHR storage heaters. Everyone involved in the work was professional, polite and friendly. Everything is working well so I'm very pleased and would recommend anyone who thinks they may qualify for the scheme to contact them. There were a couple of communication problems, probably due to the high volume of uptake of this scheme. Thank you to all involved at Macbrook.

Had a fantastic job done thanks guys

All and more was done the team was tidy and I more than thankful for the work mackbrook has done.

Great job from these guys !

Everyone at this company is pretty pleasent but Was getting fu fault code so sent a engineer and he's essentially turned the heating off so we're bk to being freezing in the morning takes about 5 hours for the house to get warm please just don't get air source heating your far better off with oil

Had the MacBook guys round today insulating our loft. They were on time, professional & friendly, great knowledge & tidy. Was very happy! Thankyou!

Abysmal. Had nothing but issues since the beginning of our install, broken items, ladder left on scaffolding for a week giving anyone access to our roof, rubbish left on our front garden even after the people came to take it away etc. come to last night and we noticed a water leak on our boiler, water marks spreading through the ceiling and the artex crumbling. No out of hours contact, no information given from them prior on what to do in this situation or how to turn off the boiler, called 32 times since they opened, left two voicemails and sent an email asking for a call for some help and NOTHING. Ended up having to call a random person from my calls list that i had spoken to when they actually did the install. Hot water and heating off for god knows how long with a sick 5 month old at home. No communication and no clue. AVOID **EDIT 24/02/25** my review was left 4 months ago, i have sent you two emails to raise a formal complaint in this time, both of which have been IGNORED. In the time since we had our installation in September, i have had to call you over 60 times now in regards to issues. Your response is too little too late, I will be taking this further.

The day after boxing day on a cold foggy day, Matt Collier came to fix my heating that had stopped working. He was very courteous and helpful and didn't leave until 7.00pm when he was sure my heating was ok again. I really appreciated his help and was very thankful to be warm again. Top marks for good service.

Absolutely horrendous service. Had to call them back on numerous occasions to sort out a botched instal of air heat source pump. Started with solar panel installation & abandoned the job without completing, then lie after lie from company with excuses as to why! Zero after service by company. These guys are absolute cons. They’re offering shoddy workmanship, sending out unskilled, “Jack-of-all-trades-but masters-of-none” workers to do the jobs & have no interest in the client! Stay well away from them.

They’ve been brilliant with our home improvements through the Eco4 Scheme. Very happy with Simon Warren especially as he’s been beyond helpful. Kept good communication and the installation was to a very good standard as well as in a timely manner!

Booked for a survey with company today. Didn’t turn up for appointment and apparently forgot to leave a message! Most unhelpful.

Spencer and James are a credit to the company very professional when doing a bit of snagging for us, explained everything to me and then gave me there telephone numbers and said " any questions call anytime" Many thanks

Nathan & Adam are a credit to the company, also the electrician who came the next day. All professional tradesmen. Thank you guys

Jason visited us today. What a credit to your company, every question answered and nothing to much trouble, friendly and polite. A gold star, I hope he is highly appreciated by yourself? We need more nice people like him in our world. Regards, Kev & Sue Clark. Somerlea.

Had a boiler fitted, very professional, everything I expected.

Really happy with replacement boiler. Thanks to everyone involved.

A huge thank you to macbrook gas for the boiler and insulation they provided to me. They were fabulous from start to finish and they couldn’t have done a better job. can you please say thank you to alex and the team of guys. I would highly recommend Macbrook gas.

I have never seen my mother cry as much as she has at the behest of anyone, let alone a “professional” company. What started as a central heating installation has resulted n the worst experience ever, one I would not wish upon anyone. They lie and disrespect you at ever turn. The first visit resulted in me sharing a review on Trustpilot as the workmanship was abysmal. To be fair they came back and addressed various issues that were raised. However, in doing so, they have caused further damage to my mother’s bathroom. A bathroom she holds close to her heart as it was fitted by her late husband. It gets worse. My mother then returned from a weekend away to find her downstairs flooded due to negligent practices. She was asked to get a quote for the damages, which is fair enough. I quoted it, as I am a professional home improvements company with 5star ratings on multiple platforms. Who better to put right the damages they have caused? She sent them the quote on WhatsApp, they read it and then nothing. So, I left another Trustpilot revie and low and behold. Bombarded with phone calls. Despite asking them to now communicate with myself, via email, they continued to try and contact my mother via WhatsApp and call myself. We both had to block them to direct them to use the email route in which we were clear in requesting. I have spent most of my afternoon arguing with them. Every email they counter with sarcasm and unprofessionalism. They have agreed to pay for the damages, but I have requested payment upfront due to the continuous demonstrations of incompetence and lies. They are untrustworthy and I don’t wish to pay for and complete works that will leave me out of pocket. Works that I have had to prioritise over my clients which has impacted my business I have provided them an invoice and my expectations. I am trying to avoid going through unnecessary legal action. However, the argumentative and consistent need for them to spar via email and prevent the process of rectifying their faults. I will now be looking to contact their local council and MP as this organisation as they are undeserving of taking taxpayers money to enter people’s homes and destroy multiple rooms. As i type this. They have now confirmed they, instead of settling this reasonably, that they will do it through their insurance. They have done this out of spite as they are fully aware i will not be able to complete the work myself due to a conflict of interest

Untrustworthy. Had survive by Callum told us 99.9 certain we would get grant and phone call confirming start date but no call .Spoke to lady said not enough points then transferred me to manager. When told him what Callum had said I dont believe that he said it, I said I was not a liar he said again Callum not say that ,I said he did and asked to speak to director, none available. Not company you can trust and rely on.

Installed air source heating three months ago and hasn’t worked since install five engineer visits later still no heating

Awful company to deal with. Don’t get back to you, intend to do unauthorised works at tenanted properties without the landlords permission and when the landlord attempts to engage to confirm the works being undertaken and give authority etc they’re just ignored. A shame as it’s wasted everyone’s time in the process and would likely have been a good little earner for them! The customer is clearly not at the heart of what Macbrook Gas LTD do, a poor decision for any company these days. Avoid and use a reputable installer, not one who relies on touting for business via cold calling.

AWFUL CUSTOMER SERVICE. They cancelled the appointment and DID NOT notify me. I took the afternoon off work to wait in for them, eventually i called the office to see where the rep had got to and the customer service was appalling, very stuck up lady insisting they had called me to cancel the appointment which was not true, i received no such phone call. As a self employed person this is unexceptable as I have now lost an afternoons earnings and in this time of economic crisis I need every penny I can get. Appalling service. I DO NOT RECOMMEND THIS COMPANY

Had my boiler fitted with Chris and Ia . They were fast and efficient, cleaned job done.Very happy. They were very helpful and very good explanations.

Hi had a boiler installation from chris and Ian max took gas, installed a whole new heating system really fast and effective. Came back and sorted out a leak which was not his job but sorted everything out! Top job and would most lightly recommend. He and his team were amazing! Mr singh Plymouth Devon

My mum had first time central heating installed by Vaughan and Jason and those guys are amazing. We cannot thank them enough. They went above and beyond in fitting the first time central heating system and the job was not straight forward. On arrival they were under the impression the job was replacing an existing boiler and replacing radiators and had two days to complete the work. This wasnt the case it was to install first time central heating. I do not know how the guys done it in 3 days as it was not a straight forward job. However they worked so hard to get this done for my mum and i just cant thank them enough. They were polite, friendly and took such great care and pride in their work! There is not enough words to describe and thank them for all they done. These guys deserve a payrise and a new van 😉 they are a credit to Macbrook gas Ltd. Also thank you Macbrook gas Ltd team for making this happen and prioritising my mum in getting the work done so quickly i really appreciate it.

Over the moon with the free heating system I have just had installed. Thank you everyone for all of your help.

Can’t thank you enough for my new combi boiler things like this don’t happen to me. Thank you

Had a new heating system installed free of charge from this company which has gone so well, thanks for all of your help looking forward to cheaper bills!!

Mark came on time then had lovely legs the boss to help out .very impressed with work and the pleasant helpful and cleaning up of mark will recommend you and use you in the future

I approached this company with regard to Insulating my Loft (replacement) On the first appt made the gentleman did not turn - no phi e call, nothing… Made second appt - he came out had a look and said he would get back to me that day with a quote - heard absolutely nothing- didn’t bother going back as they obviously rubbish and du t need the business!

Can't recommend them enough. From initial contact to installing our new boiler, their service was superb. Fitters arrived on time and were very friendly and tidy, even though the weather was terrible. They didn't stop working all day long. Electricians were equally as friendly and tidy. Insulation took 1 day which we were extremely pleased about.

Brilliant company, very professional. Will definitely be using again for our boiler services. Thanks again!

Just had a gas boiler and cavity wall insulation done by this company. The whole experience was fantastic from first appointment right through to fitting of boiler and insulation. Most companies I asked wanted a contribution but Macbrook never once asked me for any money!! Great company would highly recommend!!

Macbrook Gas fitted my boiler and underfloor insulation in two days. . They arrived on the arranged day and completed the work with the minimum of fuss in a professional yet very friendly way. I struggled with the controls in spite of the instruction from the plumber but that was my failure to understand. YouTube had sorted me out there ! 😆😊. I cannot recommend them enough. I am pleased to say it was also fully funded. Thank you Macbrook Gas. Louis, Jonathon and Nathan. I can now look forward to a warm winter thanks to you 🌞

Great service,real pleased.very friendly efficient service.jean Graham charnock

Avoid - If I could have provide a zero star rating, I would. I wasted 2 months with this company who assured me they could replace my faulty boiler. I continually chased and they continually ignored; and when they did speak to me, they lied and gave excuses about funding. If they had acted when they promised, funding was available. Having now read many other reviews on various sites, I’m not the first person to have this negative experience. I was latterly told they were just “too busy”. I’d suggest going somewhere else that isn’t “too busy” for you. I dread to think what their after sales service would’ve been like.

Jackie from Trefnant! Had a new boiler fitted and relocated into loft, which has released much needed kitchen space, we also had underfloor insulation, we are feeling the benefits already! The tradesmen were 1st class, polite, courteous & very professional and like Adam from Greenfield,from start to finish was faultless, well done, would highly recommend to anyone! Also big thank you to Louise, Dave & Chris

Just had a new boiler Worcester Greenstar 30i and underfloor, loft insulation fitted in Gorleston on sea, John and his team are very profession tradesmen clean friendly polite and get the job done 5 star service Thank you Macbrook Gas Ltd

Recently had a new boiler and underfloor insulation fitted in Greenfield, flintshire. From 1st meeting to job finished took all of 3 working days . Excellent communication.1st class trades men ,very friendly and professional. Wouldn't have a problem recommending. Thanks for a 1st class job , Gavin

Absolutely fantastic price and service!!

Dangerous driving in sign a posted van LL16 TUH on the M6. Pushed in with less than a car lengths room, almost clipped the side of the car. Driver gave zero concern to the accident he nearly caused. If this is how they represent their business in a sign posted vehicle, what does this say about their business practices. Looking at the state of their reviews, seems like they operate with little care too.

Never had to replace a boiler in my home before so the fantastic advice and options presented to me on first contact put me at ease. I was given a specific time and date for my installation, it was carried out in a day and the fitters left no mess. I have no problem recommending Macbrook Gas as the customer service, price and standard of work exceeded my expectations.

My partner's mother who is in her 80s and a full time carer for her chronically ill husband used this company for a new boiler. They were competitively priced and could do the work quickly. That's where the positive comments end. The people who fitted the boiler left a mess in the loft where the boiler was installed and outside where a flue was resited. No receipt was given for a significant sum of money. The wireless programmer to control the boiler did not work after one month and initially phone calls to report this were batted away by 'you'll need to contact the manufacturer'. I emailed the company requesting someone called to sort out the faulty programmer and was reassured by a quick and cooperative response. However no-one came to sort the matter out despite three emails with similar reassurances and apologies. No action followed. If you care about after care I wouldn't use this company.

I installed the Worcester Bosch 30i in Sep’18. There was water leaking from the flue pipes next day and another visit was needed to notice that the engineer had not checked the pipe connections before leaving. During the quote, I was told that the upstairs bathroom can be fitted with a electric shower, but on the day of installation I was told that my electicity wiring needs upgrading. I was left without the additional shower for weeks until I spent another £800 to upgrade the wiring. After installation, I had to chase them repeatedly to provide me the warranty and invoice. Finally did the warranty registration myself after 8 months wait but still didn't receive the invoice. I'll never recommend this company to any of my friends.

This company is a joke, totally unprofessional. Don't use them unless you want to die from Hyperthermia . I applied for boiler grant on 30th NOV 2018 for replacement+boiler .After mine had broke down.Got an appointment for survey on December , which lead to them giving me a appointment to Install a new boiler on 7th Jan 2019. 7th Jan come I waited for them to arrive with new boiler , was a no show from them. I phoned to enquire what was happening. To be told boiler grants now ended so have no boiler for me. I was given no prior notice of this, so have arranged to have a boiler fitted at cost with a reliable company. I left a review of 1 star due to my experience ,and then received a call saying for me to remove my rating of 1 Star and I could then receive my boiler at no cost to myself this was on 21Jan 2019. What a vouch of Cowboys. If you want a good rating , provide a good service.

Bad service. The radiators were not properly bleed. No dust sheet used. Wearing shoes up and down on my carpet. Broke my water tap.

Couldn't believe the price when Quoted. Complete new Combi system for less than 2k? Engineers were also very friendly whilst doing the job to a very high standard.

Excellent service