EVERGEN POWER LTD

The service from Ali was fantastic could not have been more helpful

Avoid at all costs. We opted for Evergen and its been a headache ever since (with the exception of the installation/fitters) and still battle to this day. In short; The Customer excellence team and area manager have been a nightmare to deal with both pre and post installation. We have consistently had incorrect specifications, emails going to the wrong address, absent documentation pre and post installation. I've had tens of calls to chase/resolve the issue only to be given false promises and even lies. We dread the day something goes wrong and require the help of Evergen. Its a huge shame the customer service team and area manager fall so short of the workmanship and customer experience the installers provide.

The operator was most helpful , courteous, I am so glad I choose the company I would be happy to recommend to far !

I had an excellent experience with Kaysan Parvez. I was welcomed, provided respect and dignity, excellent communication and listening skills and listened to me and did not interrupt while I spoke. Answered all my questions and explained in an appropriate manner. Provided a person centred approach. An excellent customer service. Thank you for the service, support and making my life comfortable. Best wishes and progress for Evergen Solar. Thank you.

Very good and very helpful

Josh was outstanding today in explaining all aspects of developing a solar panels’ system at our house. He was a real credit to your company and persuaded my wife and I to go ahead with a deal. I totally agree. He clearly knows his product & was very knowledgeable. We are looking forward to having our panels installed & then having Josh back to install our App. He is a delightful young man.

This company booked to come to our home and give a free assessment. They then just didn't turn up and when I called tried to just make another appointment without explaining why the no show. We moved other arrangements to accommodate the visit so not interested in giving them another chance. Unreliable.

Having been in the market for solar for a while now and having met with a number of companies, I can say that Evergen made the process really easy, explained everything in great detail from start to finish, and worked with me to find a suitable system for my lifestyle & property, would definitely recommend

Service from the sales stage through to the installation was excellent and hassle free.

Disappointing and unprofessional experience. We had a solar consultation booked for 20/10/26 with Ahmed, which we had to end early due to extremely unprofessional and condescending behavior. Despite being delayed from 6:00 PM to 7:00 PM, Ahmed showed no understanding of family home dynamics—demanding complete standstill attention while my partner watched our 4-year-old nearby and ignoring me at the table. He was defensive about the delay, constantly interrupted our basic questions, and gave a patronizing, irrelevant presentation. When we ended the appointment early, he remained combative rather than leaving respectfully. A very disappointing experience. We expect much better customer service when inviting a company into our home. If I could give ZERO stars I would have.

Subhan Ali gave an excellent response to my difficulties. He was calm, patient and very reassuring as he tackled my problem. He pinpointed the missing connection after my recent broadband installation and set about correcting it. I couldn't have been treated better. Thank you Subhan.

From placing the order with Ahmed through to today’s installation, Evergen took care of everything and it ran like clockwork. After we placed the order, I reached out to Ahmed with a few additional questions about the kit we’d be getting - he sent the information over promptly and also called to check he’d covered everything. We were then handed over to the operations team to progress the order, who kept in touch via phone calls and emails. Contact was always clear, helpful and polite. The EPVS validation of our order arrived within 48 hours. The installation ran very smoothly and comprised a team of scaffolders (beforehand), solar panel fitter and two electricians. Before work started on installation day, the fitters reconfirmed the details of our order and we physically walked through parts of the installation and they explained what would go where etc. We opted for the inverter/battery installation in the loft with the connection coming down the outside wall of the house to the mains. They laid extra boarding in the loft and the installation is a very neat job indeed! At the end of the installation, I set up the ShinePhone on my app and the electrician took me through its main features - it was also a great way to check everything was working as expected. It’s our responsibility to dispose of the packaging from the installation, and all of the boxes were left neatly on the driveway for me to take care of later on. The fitters were great guys and a pleasure to have on site. We’re delighted with our Evergen experience so far and the quality of workmanship. We can’t wait to see how the panels perform for us. Update: 19 October. Our energy supplier replaced our smart meter, and in that process connected the CT clamps incorrectly which threw out the measurement of electricity usage/generation/storage on the ShinePhone app. Jasmine Jones in the customer services team was excellent in providing swift support - remotely - via the technical team to diagnose the issue and advise corrective action.

Great service and installation. Jasmine and Sophia were great at sorting things out.

Seem ok so far

Got a call after an online add referral. Intrest free, no upfront etc etc. Sales guys rang, asked a few questions and then wanted to book an appointment. I was on a week off so was free all week but he was strangely keen to have an appointment at 6pm. I told him I was available mid day all week and he then changed his tune. Alot less enthusiastic. Agreed to 1330 yesterday (15th) and said he would send a confirmation email. Guess what.....no email, no show. Maybe I dodged a bullet without knowing it.....

Atrocious service. -pushy to arrange appointment They don’t listen to the customer Repeated calls where you have to repeat what you’ve said (need to check with partner about time) Appointment eventually made but email confirmation gives a totally different time. Cancelling appointment is painful. Cancelled received text confirmation of cancellation (I insisted), but later in the day received an email about the appointment. Just don’t get into it, it’s unprofessional.

Lucy jones has been so helpful sorting some details out for my Solar panels. Went through the process clearly with me and was very patient with my questions. Thank you for your help

These are a scam company A call center that calls you constantly from different mobile numbers so you can't block them.They won't take no for an answer Avoid

Great service from the sales guy and the absolutely fabulous guys that came to install the Solar. Just a shame that post customer care is absolutely awful. Six phone calls later and I’ve still got a scaffolding board in my back garden and a broken gutter.

Professional service with on problems

Olly was brilliant at explanation how solar works and the pay back . He could not have done a better job

Told not to call weeks ago and rang again from a mobile. Never learn some people.

I rarely leave reviews, but our experience with Evergen has been extremely disappointing, and I feel potential customers should know what happened before making a decision. During the sales process, we received a number of assurances from the sales consultant, Michael Pollak, which gave us confidence to proceed. One of the most significant promises was that if the scaffolding remained up for more than two weeks, we would receive £1,200 compensation, with the amount potentially increasing to £1,500. Unfortunately, the scaffolding remained up for around three weeks. When we contacted Evergen's customer service team to request the compensation we had been promised, we were told that there was nothing in the contract relating to this payment and that they would not honour it. This was extremely frustrating because the promise was a significant factor in our decision to proceed. From our perspective, there is a serious difference between what we were told during the sales process and what Evergen was prepared to acknowledge afterwards. The installation itself was also far from straightforward. The installation was delayed because not enough plugs had been ordered, leaving our system activated but not fully connected for several days. We then had to wait further for other outstanding work to be completed. After the scaffolding was finally removed, we discovered cardboard and mesh left in our gutters, creating another issue that we are still waiting to have properly resolved. We are particularly concerned about this because blocked gutters could potentially cause problems during periods of heavy rain. The biggest disappointment throughout the whole experience has been the lack of communication, delays, unfinished work and, most importantly, the difference between the assurances given during the sales process and what happened afterwards. I had three potential customers who were interested in Evergen after hearing about our installation. Unfortunately, after seeing our experience first-hand, all three decided to use other providers offering similar products at lower prices. I would strongly recommend that anyone considering Evergen gets every promise, incentive and compensation agreement in writing before signing anything, rather than relying solely on verbal assurances made during the sales process. We chose Evergen expecting a professional service and a straightforward installation. Unfortunately, our experience has been very different, and we remain disappointed with how the issues have been handled.

Purchasing these 24 panels has been a a breath of fresh air. From Abhay being available every step of the way, despite hitting a snag with the initial questionable choice of electrical installer. What was not clear at beginning was that evergen outsource the installation work to small local companies as opposed to using their own qualified engineers. This was a complex job which would have in hindsight benefitted from a site visit by a surveyor. When it came to our installation it was sub contracted to a local group who then due to being busy had subcontracted the work to another. This electrician was a cowboy and had started the work and was responsible for so many violations. Given we have some knowledge of electrical work we were able to call out this shoddy work, despite this cowboy trying to assure us it was within legislation and met legal requirements. We reported this to Evergen who were BRILLIANT and arranged for an independent assessment of the work being undertaken. When this was done it was evident that this rotten patchwork was a huge red flag and code violation. Evergen then quickly arranged for another electrician with experience and qualifications to carry out the works required and he was excellent.

Had the hard sell and signed up for 24kw system with 12 panels, Sig inverter and Battery system with integrated EV charger. Situated at the front of my house.The installation engineer turned up promptly on the day of installation, immediately told me that the system would not fit on the front of my property as planned. He also did not have the Ev charger as per the agreement. The system would have to be installed at the back of the house. No Ev from there. I contacted Ahmed the salesman, who promised that they would supply a seperate Ev charger compatible with the system. Here's my mistake. I agreed for the work to be undertaken on that promise. I should have refused the installation until all the equipment was on site to install. 10 days later and several phone calls to the office to ask when the EV charger would be installed. The customer service guy called Luke looked into my problem, couldn't update me then put the phone down. Several attempts to reach them to no avail. I then withheld my number. Low and behold the call was answered at the 1st attempt. I still have no installation date for the Ev charger. They've taken my money though! I was assured that Evergen were head and shoulders above the many cowboy outfits in this industry. Feels like a spaghetti western to me!

I had an excellent and professional job done by Josh and Jacob with the fitting of my solar panel and battery pack. They kept me informed on what they were doing. The panels are fitted nicely and the wires have been neatly run and clipped. Altogether a very nice job

Your Representative was knowledgeable and helpful in all aspects and answered all our questions and concerns regarding the installation process

Great professional people

Excellent service from start to finish. Installers did fantastic job. Thanks again for all.

Great service - no fuss and all done as explained. New to solar panels on the roof! James Ferguson was very good at explaining the cost and benefits before one signs the dotted line!! The installation went smoothly in late July. Then the matter of getting DNO from the Northern Grid. Subhan (or Safan?) in Customer Care sent them multiple reminders until it arrived. Thanks. Waiting now to see the longer term benefits!

Would give Ethan and Dylan the installers a 5 star rating, calm, kind, considerate and with their exceptional communication the day could not have gone better. Such a shame the office team behind these great guys don't stand up to the job.

Unfortunately our experience hasn’t been great, The installation was on the date booked which wasn’t brilliant however the equipment wasn’t wired correctly so after the first month we didn’t see any benefit, they did send an electrician to rewire the system, then and still to date we haven’t received the correct paperwork to allow us to claim our energy we are exporting and we have 20 panels so the summer would of been a noticeable income, my installation was June so the whole summer, I phone everyday with promises the DNO will be issued, for this I would not recommend this company and given the chance would of payed the difference and gone with Octopus.

We had a couple of hiccups with the installation and system set-up, but these have been resolved. Our impression is that Evergen has been growing very rapidly in recent times, and that this growth has brought some operational and communication challenges. However, our experience has also shown us that Evergen is a company that genuinely wants to get things right and is striving to do so. Now that those ‘hiccups’ have been sorted out, we possess an excellent product. We cannot say that everything went perfectly smoothly with our installation; nevertheless, we can, and do, recommend Evergen as a good and professional company to work with.

Survey gentleman completed mislead us on what we asked to get and we are are going to get a solicitor to sort this problem don’t use them

I was looking into solar panels systems and made an appointment with the Evergen Solar. Alan visited me today and provided me with valuable specialist advice and guidance. I was very impressed by his high level of professional competence and expertise. Alan’s friendly attitude and genuine desire to help really touched me. I would highly recommend Evergen Solar to everyone, and if Alan is the person who visits you, please pass on my very best regards to him.

Does exactly what is says on the tin! The company fitted the solar panels with no issues and they are currently performing really well with no energy coming from the grid, all is being generated by the solar panels. Top job!

Very comprehensive presentation of solar panels. Ben was very professional and approachable.

Absolutely shocking company, reminds me of the Kirby vacuum cleaner salesmen year ago, almost had to threaten them to leave the house, I can see how older people sign up just to get rid of them. Just do your research on them.

My experience with Evergen Solar has been extremely disappointing. During the sales process, communication was excellent and the sales representative was always available to answer calls and messages. However, once the installation was completed, this level of service disappeared. The sales representative became difficult to contact, and I found the customer service provided by the office team to be well below the standard I expected. My advice to any potential customer would be not to sign the job completion certificate immediately upon installation. The installation team may encourage you to do so before leaving, but I would strongly recommend waiting at least a week to ensure that everything is functioning correctly. Unfortunately, once the completion paperwork has been signed, resolving any issues appears to become much more difficult. Throughout my experience, I encountered several problems, including three missed appointments and ongoing issues with the solar monitoring app due to a faulty data logger connection. I was repeatedly told that the issue was caused by my Wi-Fi connection. However, after arranging for a local technician to investigate, the connection was fixed and has worked perfectly ever since. This suggests that the problem was not with my Wi-Fi as originally claimed. You need experienced installers. Another concern is that the company appears to rely heavily on third-party contractors rather than having its own engineers available to rectify issues. This can make accountability more challenging when work is not completed correctly and, in my opinion, contributes to a frustrating customer experience. The scaffolding arrangements were also poorly managed. The scaffolding obstructed access to my kitchen exit door and blocked windows during a period of very hot weather, and it remained in place for almost six weeks. This caused significant inconvenience and could have been handled much better. Overall, I have been left very dissatisfied with both the after-sales service and the way my concerns were managed. Regrettably, based on my experience, I would not feel confident recommending Evergen Solar to family, friends, or others considering their services. Wish them good luck.

Our first trip into the world of solar panels!!!! Their representative Mr B Armstrong was so very good. His presentation and delivery, along with his tolerance of our questions was exemplary. A straight no pressure delivery. Excellent.

UPDATE: In their reply to my review, Evergen said they'd get in touch abou the issue described below. Just over a week after the no-show, someone called and claimed that someone had come but there had been no answer. The property they described having visited was not mine, so they presumably had the wrong address. They said that they don't give the engineers customer phone numbers, so they couldn't get in touch with me, which seems like a critical failure of the system. I've no idea why the engineer couldn't contact the office to ask someone to get in touch with me, and why there was no attempt to reach out between then and now. It seems only to be me posting this review that got their attention. --- Booked a visit for a consultation. Everyone I spoke to was very emphatic that both me and my partner would have to be available for the full hour of the consultation, so we cleared an hour from or schedule in the middle of the work day. As I write this, it's 11:22am. They were due to arrive at 10am. No phone call or any explanation for why they haven't shown up. Totally unacceptable to have us make time for the visit during the work day and then not show, so we won't be going any further with Evergen.

Fabulous team Bill and Terry did not stop all day just amazing installation lovely work Thank you guys 10/10

⭐⭐⭐⭐⭐ Absolutely Fantastic Service – Highly Recommended! I honestly cannot recommend Daanyall Khan highly enough. From the very first conversation, he was absolutely brilliant. Daanyall supplied and sold me my solar panels, inverter, battery storage and EV charger, and throughout the entire process he was incredibly knowledgeable, informative and, most importantly, never pushy or pressured me into making a decision. He knew I was shopping around and completely respected that. He was patient with me while I compared different companies and provided me with a quote that nobody else could come close to. What really stood out was the level of customer service. Daanyall has always been available to answer my many questions — at any time of the day or night — and has never once made me feel like I was being a nuisance. He explained everything clearly, from the benefits of solar energy through to the full price breakdown, making sure I had all the information I needed before making my decision. It is very clear that Daanyall genuinely cares about his customers and takes pride in what he does. He is a real credit to Evergen Solar and an absolute pleasure to deal with. I sincerely cannot recommend Daanyall enough. If you're considering solar panels, batteries, an inverter or an EV charger, speak to Daanyall before you make your decision — you won't regret it! Although I hope I never need to buy solar again unless I move house 😂, if I ever do, Daanyall will be the first person I call. Thank you, Daan, and be lucky! 🌞🔋⚡🚗 5 stars without a doubt! ⭐⭐⭐⭐⭐

The sales process started really well. The salesperson was knowledgeable, helpful and gave me confidence to go ahead. Unfortunately, things went downhill from the installation onwards. The installation team arrived and immediately seemed to have a list of reasons why they couldn't do various parts of the job. It felt like they just wanted to get out as quickly as possible. They completed around half the installation and said someone would be back the following day to finish. Nobody turned up. After a lot of chasing and arguing, the work wasn't completed until the middle of the following week. They initially wanted to push it back even further. Once everything was installed, I then had to repeatedly chase to get the scaffolding removed. It took around four weeks before anyone finally came back to me. I was also told that the export setup with my electricity supplier would all be handled for me. Two months later nothing had happened, so I contacted Evergen. They eventually sent me the certificate with a very abrupt "here it is". When I asked what I needed to do next, I was then told I actually had to apply with my supplier myself, but that I also needed more paperwork from Evergen that they hadn't provided. I now have to go back and chase them for that as well. None of these issues are major in isolation, but together they make for a frustrating experience. The aftersales process really needs improving. Customers shouldn't have to keep chasing for updates or paperwork that should be sent automatically. The system itself seems to be performing well, so I have no complaints there. My issue is entirely with the customer service after the sale. Once the payment had been made, it felt like the interest in helping me disappeared. Overall, I'd describe the experience as average. Great salesperson, disappointing installation and poor aftersales.

Installers Bill & Terry have been amazing today, friendly, polite and doing a fab job, including explaining the system and answering my questions. The system having only just gone in, I can't yet say how it works but definitely so far so good!

Absolutely not recommending. It’s not just bad service it’s no service at all. Fitters don’t really know stuff what they fitting. No commission, no tech support. As soon you sign form so they can get there money you will never hear from them. Office, will never call you back. Customer care not exist. Equipment cheep Chinese crap which is locked. So if I want to change inverter batteries are locked to that particular brand. The only thing what they care is your money. As soon they get them you will never hear anything from them. My biggest mistake at a moment. Definitely NO !!!!!!!

What a great company. Excellent service from start to finish. Appointment made and a rep attended to discuss or needs/requirement. I asked loads of questions. All of which were answered. No hard selling made clear from the onset. The installation was explained fully. Electrician Steve and Solar Panel installers were really friendly. While the electrician located the batteries and inverter and began connecting them up. The solar panel team erected the scaffolding, installed the solar panels, and once finished took the scaffolding back down. Prior to leaving they cleaned up after themselves. As the scaffolders were in the way the electrician had to schedule another day to finish connecting everything and certify the work carried out. Everything working as explained and everything tidied up and taken away. The app was set up by Steve and its workings explained. Very pleased with the results so far despite it only being connected 5 days ago. Just got to wait before my energy company (octopus) change over my tariff. I would recommend this company if you are seriously considering solar panels and battery set up.

Bill and Tell were great guys. Knew what they were doing and carried out the solar installation without any fuss. The system was explained fully afterwards. Would have no problem using these guys again. Excellent!!

After reading the reviews I thought I would give Evergen the benefit of the doubt and agreed for them to come and do a consultation with us (concerned about all of the sales tatics I have read about on here) I told the person on the phone that we would not be making a decision on the day and we have 2 other companies also coming to quote us (as anyone would reasonably do when making such an investment) The number of calls I received in the run up to the appointment was relentless, also they were adament that both of us were at home for the consultation. Anyway after trying to find a time we could both be available (Yesterday) they never turned up, no calls to say they couldn't come. What a waste of time. If this is how they treat you when they're trying to win the business, it's a fair preview of the service afterwards. Evergen please do not contact me again and remove my data from your systems.

Excellent

From the salesman to the installers, a very good experience. The only thing I would like, is a knowledgeable person to spend 15mins explaining the intricases of the Shine phone app, to get the best from our system.

Very friendly and did a super job. I would highly recommend.

Had a quote today from John Whittle. He was excellent, answered all my questions and provided honest information in a clear and helpful manner. John was willing to discuss and adapt my design to suit our requirements.

It all started when we were sold the system. Man who came told us that he was a commercial engineer, not a salesperson so the price he offered did not have the sales commission on, but we could only get that price if we signed up there and then. That should have been the red flag that made us stop but stupidly agreed to go ahead due to the pressure tactics used. We were told when we were sold the system that the battery and inverter would go in the loft. When the installers came they said it had to go in the garage which was fine, but we did warn them that the garage has problems with leaks in heavy rain, water runs down the garage walls and it has flooded before. They said this is fine as all the kit is waterproof. Our install at the end of March went fine and the engineers who carried it out were nice enough. Shortly after the installation, a slate tile fell from the roof next to where the solar panels were fitted. We were lucky it did not hit either of us as we were outside when it fell. Following this I went into the loft and could see sunlight coming through the holes left in the roof everywhere the panel brackets were fitted to the rafters. I contacted evergen to get the roof repaired and they told me it would be done on the day I contacted. This was back in April. Near the end of the day the roofer contacted me directly via whatsapp to say he could not make it and to reschedule. He then promised he would come a further 8 times, but never came. I had to stay at home each of these times to grant access so lots of time off work. I then got back in contact with Evergen (we are in June now), who kept saying they would arrange someone to come. I kept calling and kept getting the same response. Finally on the 19th August I was told a team would be coming the following week on 26th. Then on the Friday 21st August, we had a bad storm with heavy rain. As I had warned we had water running down the garage walls all over the inverter and isolators and the garage floor flooded. They installed our battery on the floor so this was under approximately 5 inches of water for around an hour. We switched off all the isolators and fuses, but could not switch off the battery itself (which was fully charged) since the battery power button is blocked by cables. Evergen does not have an out of hours contact number so I called first thing on Monday to report the problem and was assured that the team scheduled to come on Wednesday 26th August would be here first thing in the morning, fix the roof, check the system was safe to switch back on and move the battery to a wall mount. Wednesday morning came and the battery wall mount was delivered, yet no team showed up. I contacted evergen again and after a few hours and multiple phone calls was told the roofer had called in sick, and the electrician would not come alone. I stressed that the system needed to be checked since the battery was underwater and is still switched on but was told there was nothing they could do and it would have to be rescheduled. Another day of work missed for no reason and now have to wait longer to check that the system is safe, so more days of anxiety ahead. No rescheduled date has been provided. Honestly this company does not care one bit once they have completed the install and have your money. I would not recommend them to my worst enemy, let alone my friends. Steer well clear.

Unreliable , wastage of time. Booked my appointment 2 times in 2 different weeks and cancelled last minute. Spoiled my 2 days of commitment and plans. Never recommend this company. Talk talks and at the end result zero with wastage of customer time and plans

Absolutely amazing! Mush and the team were a pleasure to deal with. I’m loving my install, finally can see some light at the end of the tunnel on savings!

Friendly and easy service with peice of mind ,low stress and all work performed in a professional manner and everything cleared after work.

For a long time now, we have been considering the installation of a solar system on our bungalow. In the back of my mind, I have been imagining large unsightly transformers lots of heavy unsightly cables covering the walls and holes drilled all over the bungalow. However, I decided to phone Evergen who put me straight through to their technical team who talked me through all of the equipment that would be used and how the installation would be carried out. The technical team were very knowledgeable and answered all my questions and fears of having solar installed. We decided to go ahead and have 12 panels, one inverter and two 5 kW batteries and an emergency power supply that would cover any power cuts. Three weeks later the install team arrived with all the equipment for the installation. The installation team headed by Dylan were fantastic. They ask me where I would like the equipment installed and didn’t tell me where I had to have it which was quite surprising as I was expecting them to pick the easiest option for them. We walked round and discussed what we all thought would be the best location and then they explained how it would be fitted where the cables would run and the timescale they thought it would be completed by. The installation team were fantastic and respectful of the property and fitted the most amazing equipment that is neither bulky or unsightly with virtually no cables visible. They rooted the cables very neat and tightly through the loft. There are no visible cables in the property and just a few small cables coming from the loft to the equipment that was neatly installed on the outside wall. The team installed everything in one day and when they switched the system on the small energy monitor in my kitchen was reading zero input from my energy supplier. The house was now running fully on the solar system they had just installed. I was not expecting such instant results and the system has now been running for 24 hours with the solar and the battery banks and we have still not drawn any external power from our power supplier. I was sceptical of the predicted power that we would receive from this system but it has performed exactly as they predicted. If you are considering going solar, I would have no hesitation in recommending Evergen just give them a call and they will work out a system that works best for you. We are so pleased that we spoke to Evergen and had them install the entire system. If you want to take control of your energy needs in this uncertain world with ever increasing energy cost then pick up the phone and speak to Evergen you’ll be so glad you did. I have supplied pictures to show how neat the installation was completed. Once again, a big thanks to Evergen and especially the installation team. Linda.

John took time and patience to explain options available a thorough review that left us fully informed

We like mina Sherpa. Price was a little too high and dont appreciate the sign today discount pressure however

Very professional company, The salesman Paul Steed was fantastic, really friendly and super knowledgeable. Amazing savings. I would highly recommend.

Ben Hazelden was very helpful , knowledgable and understanding while attending with a new colleague for training. Thank you.

Bernie’s visit was great. He’s very good at his job. I learnt a lot and felt well informed and it’s well priced. Thank you.

The team that installed the solar panels, inverter and batteries were very friendly and professional, completing the work in about three hours, cleared up after themselves before leaving, I would certainly recommend Evergen to anybody if they were interested in having solar panels.

Excellent service and top workmanship ! Charlie , Luke and shay done a fantastic job fitting our solar panels such lovely lads . They were professional , friendly and worked efficiently through out the installation . They took the time to explain everything clearly , kept the work area tidy , and made sure everything was completed to an high standard . It’s clear they take pride in their work , and the finished installation looks great . We couldn’t be happier with the service would highly recommend Charlie , Luke and Shay to any one considering solar panels ! Thanks lads for a great job well done !

Full installation carried out in one day. Very happy with price and service would definitely recommend

Very Poor Service and Extremely Disappointing Customer Care I have been struggling to get a genuine issue resolved for the last three months, and there is still no clear resolution or even proper communication about what is being done. The customer service is extremely disappointing. Emails seem to receive a response only when they relate to payments, additional services, or something they can charge for. When it comes to resolving an existing customer’s problem, there appears to be very little urgency or accountability. There seems to be a serious lack of team coordination, ownership, communication, and proper business processes. Different teams do not appear to be working together, and customers are left chasing repeatedly for updates. Three months is an unacceptable amount of time to resolve an issue, particularly when the customer has already made repeated attempts to get help. Based on my experience, I would not recommend their services to anyone. Think very carefully before using this company, because once you have a problem, getting it resolved can become an extremely frustrating and time-consuming experience. Very poor service, very poor customer care, and a complete lack of accountability.

Fitters were great 10 out of 10 for them. Salesman’s stories were: we have some spare panels from a building job close to you (they weren’t), all our staff are employed by us (they aren’t) he couldn’t agree prices without phoning through to the 2nd salesman. He didn’t mention we would need to get our car charger reprogrammed. Work got done quickly, we will have overpaid.

After sales service none existent, 20 panels 4 batteries and it's dumping power back to the grid, quite a simple fix but it's dragged on for some 9 weeks, instead of using the batteries the system pulls power from the grid and my batteries just site there, worked fine when I first had the 2 extra batteries and then after about 2 weeks totally rubbish. It was like someone changed the settings. The only one that h as benefitted from this is the grid for getting free power. Some 15k later can not see any benefits. I wish I had gone for a more reputable company.

Following a great installation, and a promising productive start, but had to call services as went offline due to internet. Spoke o Taran, whom very patiently took me through every step of the way to get us reconnected. Was lovely speaking to a real person. Thank you.

Taran was very patient and helpful in sorting out my solar panel datalogger and getting it up and running on my app .He gave very clear instructions to my grandson and knew exactly what was happening to the app at our end.

Taran helped me install (over the phone) a new inverter dongle which is connected directly to my router via WiFi. He guided me through all the stages from installing the dongle to the inverter right through to connecting to my phone app. He was truly BRILLIANT I thought that I would need someone to come and install this. But no need. His knowledge was impeccable he guided me through the whole process without any issues explaining each stage. What a star. 5***** to him and Evergen Solar for their good service thank you

Excellent service explained and fitted to an excellent standard by Jud & George

The fitting team were amazing. Friendly, efficient and really tidy. The system got explained fully. Couldn’t ask for a better experience.

I had an issue with my solar not rebooting after a power cut. I had a couple of conversations with Taran in the customer care department. he was extremely helpful and efficient when dealing with the issue.

We went with Evergen after a lengthy process of research and quotes. We were apprehensive about using a national company rather than local, partly due to the "unknown" and the use of available kit bought in bulk, and partly from the anonymous feeling, but Evergen gave us the best quote (after some negotiation) and offered us the kit I was looking for - Sigenergy battery, inverter and gateway, along with Aiko panels. We had some back and forth from signing as our DNO application was slightly delayed, but they made this right by discounting the gateway. We found that emails would sometimes take a while to be answered, and you were better off phoning the hotline number. Despite being a call center, every agent we spoke to was extremely helpful and very polite and accommodating. Really couldn't fault the calls staff, they should be commended. On the install day, Bill and Tell arrived to start our two day install. These guys were incredible - very friendly, happy to talk through everything and offer advice where needed. The roof installation was perfect, and Bills wiring was some of the neatest I've seen! Overall, we are very happy with our installation, and if you are wavering because of the size of the company then rest assured, it will work out and anything you need to ask then the phone is definitely your friend!

AVOID! AVOID! AVOID! My experience with Evergen Solar was extremely disappointing and left me with no confidence in the company. The appointment felt like a textbook double-salesman pitch rather than a genuine consultation. From the moment it became apparent that we weren't going to make a decision there and then, the atmosphere changed dramatically. What had started as a friendly conversation quickly became unprofessional, confrontational, and, at times, aggressive. The biggest issue for me was the complete lack of transparency. Despite discussing the proposed system in detail, they refused to leave behind a written quotation or a specification of the equipment they were recommending. Why? As a customer making a significant financial investment, I expect to be able to compare multiple quotes, review the proposed equipment, and take the time to make an informed decision. That's not an unreasonable request—it's simply good practice. One moment that summed up the experience perfectly was when one of the representatives said, "I'm not a salesman, I'm a quotesman." Later in the meeting, when challenged on a point, the same person said, "I'm not sure, I'm just a salesman." The contradiction was almost comical. When these inconsistencies were pointed out, the mood only deteriorated further. The meeting ended with the comment: "I won't be leaving any quote, there's no point—I won't be back." Ironically, that made our decision much easier. If a company isn't willing to provide a transparent quote and becomes hostile when you want time to consider a major purchase, that tells you everything you need to know. Buying solar panels is a substantial investment. Customers deserve professionalism, transparency, and the opportunity to compare options without being pressured into making an immediate decision. Unfortunately, based on my experience, Evergen Solar failed on all three counts. Needless to say, we won't be using them. Cheerio, big man. AVOID!

From start to finish, excellent service from James the sales man, the scaffolding team and the lads who fitted the panels. We will be recommending to family and friends

The tradesmen who installed the panels and electrics were excellent and provided training around use of the app.When we had our first meeting to assess the practicality of installing the system , the advisor/salesman provided an inadequate system for our needs. When the enquiry was escalated to the Area Manager he was very helpful and was able to offer a much better deal in terms of actual hardware required and price. I would recommend this company but would emphasise the importance of obtaining additional quotes from other providers. We are very happy with the outcome although disappointed in the delay it takes to receive compensation from the electricity sent to the grid. This can take up to 3 months .

The rep came out to see me and spent along time explaining how good these panels were. I accepted his explanation and listened to what he had to say. I asked him to email the quote, this was 6 weeks ago. Still waiting. NO, I don’t recommend this company.

Everything was perfect, customer service excellent. Solar panels are fitted very fast and efficient team. Would highly recommend can’t thank the team from Evergen enough Thanks for your services

Excellent from start to finish, organised, polite on time with everything and information communicated well. Great installation teams on Scaffolding and Solar panels. Very happy with everything and would recommend to family and friends!

Taran was patient and extremely helpful when resetting my phone app after it's sudden collapse thankyou

Very poor almost non existent customer service post installation. Panels installed on 02/05/2026, We are now nearly in august and im still chasing to receive all documents, while being ignored by Evergen customer service. Do not recommend.

Price is average. The salesman was not well informed however. He said the batteries and system could go in the attic. But when the mam came to install the system, he stated it couldn't go in the attic and they have been telling the sales department that for a long time. We also had to chase the salesman up to come and do the second consultation as we had went ahead with the system. He said he'd been in an accident and had surgery on his leg but seemed to be walking fine when he returned after 2 weeks. He alsobsaid the whole process would take no longer than a week. The scaffolders came early one morning unannounced on 13th July. We had the system etc delivered randomly one day and my partner not only had to help the delivery man lift the items out but he also had to do a stock of items he wasn't even sure of. The solar installer came on the 19th and did half the job and said he'd be back on the Monday. He didnt come back until the 30th! Apparently he had had some seizure and was in hospital for a few days. A few days later I noticed a nail through our treadmill that had been sitting bear where the men had been working. The company tried to say it wasn't a nail the installers would use. I mean that's just laughable. Like we would shoot a nail through our own treadmill. And on comparison, it was 100% a nail the installers had been using. We also noticed a scratch on one of the panels which the company says will not affect the system but they have noted it. We then had to chase the company several times to get the scaffolding taken down which was eventually done on the 6th August. So the whole process took almost a month. The communication and organisation is terrible and they caused damage which they have denied. The actual system on the app appears to be working fine but it is still early days. Would definitely not recommend as you pay a lot of money for a service which is inadequate!

Taran the customer service advisor who I spoke to was polite, patient and well informed and very helpful, he advised me of the app and how to get started he used step by step guidance and even sent pictures to guide me.

I telephoned Evergen with a query about my existing system the lady I spoke to was very knowledgeable and helped me to sort everything very quickly. Excellent service thank you

Update 2 weeks on ...shocking. No response to my Emails - I have now claimed it as it's abandoned on my property. Possesion is 9/10's of the law etc and just sold it on Ebay - Thank you If i could award a zero i would. Not a customer but a neighbour of a customer. They Built scaffolding in my garden ( which i agreed to with the neighbour for 2 days ) , They've left the job unfinished without any comms and the scaffolding still in my garden despite requests to remove it as I have landscapers attending tomorrow that I have had to cancel - No contact at all and now I have fallen out with my neighbour.They also left rubbish - plastic packaging -screws laying around in the garden which my doggie bought into the house - Vets tomorrow to make sure he hasn't eaten anything. Avoid this company as they've messed up my neighbours installation and for those considering - think about impact of your neighbours and the environment. Very Disrespectful.

Sales person called to give a quote. Quoted £17,000 for 12 panels and 5 kw battery. Said if I sign there and then he would reduce cost to £14,000. Very pushy unprofessional. Would add that the next quote I received for better battery was £9750!!! Avoid

Avoid, hard sell sales tactics with a long presentation purley talking about how good they are and not the actual product. Quotes seemingly plucked out of thin air and trying their hardest to make you sign on the day. Told over the phone before our appointment and the day of the appointment that i would get a written quote. Nothing. Called up to request it and again was promised it would be sent over. Again, nothing! Nice sales chap as always but wish id seen the signs and shown them the door sooner.

From the outset I asked for and they gave assurance that they wouldn’t use double salesman techniques . The salesman started by giving a slick and boasting presentation via his laptop that went on far too long and was clearly a build up to the excessive quote at the end - I kept asking him repeatedly for the quote whilst pointing out inaccuracies in his massive sales pitch . Finally , he quoted me an astronomical £17, 800 or £35,000 with a finance package for a 12 panel system with inverter / 5kw battery which you typically can get for £7000 elsewhere - he then come up with classic sales pitch of calling his boss for a special discount which suddenly took 50% off if I signed there and then. Awful company that wasted an hour of my life

Very clear and effective advice to solve a problem with my solar app. Thank you Taran.

Evergen have been great in the coordination of the installation and the installation itself. My only (small) complaint is that we had a pre-survey for the wiring plan, but no one bothered to tell the installation crew. That said they were quick to adapt and agree what was needed.

I would not recommend Evergen Solar based on my experience. The customer service has been among the worst I have dealt with. The sales process was extremely aggressive, and I feel that promises made during the sales pitch regarding timescales, the installation process, and overall service were misleading. Once the contract was signed and the deposit was paid, the level of communication dropped dramatically. It has now been several months with little to no meaningful communication or progress. I have received no regular updates and have often been left wondering what is happening next. A simple courtesy call or email to keep customers informed would have made a significant difference, but that has not happened. My experience has been one of broken promises, poor communication, and a lack of customer care. Based on my experience, I would advise anyone considering solar panels to look elsewhere.

Excellent assistance by the customer service team. Polite, helpful and quickly made steps to rectify my issue.

Very good, honest, and professional service all round. Clear and honest information and advice from our advisor Adam, followed by totally professional installation by Lewis and David. If your thinking about investing in solar panels etc., I would highly recommend Evergen Solar.

Just had the solar system installed consisting of 12 panels and a 5kw battery for £8,500 which was comparable with other quotes. The installation went smoothly. Only problem was the hard sales push that reminded me of double glazing sales tactics of the past! However as I was clear I wanted the system it did not bother me too much! Initial quote was £12,500 which was reduced to £8,500.

⭐⭐⭐⭐⭐ Excellent Service! Josh and Dave did a fantastic job fitting our solar panels. They were professional, friendly, and worked efficiently throughout the installation. They took the time to explain everything clearly, kept the work area tidy, and made sure everything was completed to a high standard. It’s clear they take pride in their work, and the finished installation looks great. We couldn’t be happier with the service and would highly recommend Josh and Dave to anyone considering solar panels. Thanks for a job well done!

Adam explained everything regarding the purchase of the solar panels and we were happy to proceed. We received various communications from EVERGEN Keeping us informed Installers Joe and Bert arrived good time on the day of installation and were extremely friendly and professional That explained everything they were doing and asked us if we needed any further clarification on anything When we ask questions that we thought we knew the answers to they were very supportive and reiterated some of the information All in all from start to finish it was an excellent service. We just need the scaffolding taken down, which could be about four weeks

We had a very unprofessional meeting with Evergen Solar. They spent an hour going on about certifications and barely touched on the spec or technical details of the product even when prompted. They put a lot of pressure to sign there and then using predatory sales tactics. At one point a phone call was made to another colleague and suddenly an additional 2k was dropped from the price, again only we signed immediately- couldn’t even have the afternoon to think on it. Their quote was substantially higher for a lower grade systems than many other reputable companies. I’m sure they do a decent job but it’s all about making the sale and getting you to drop serious money.

Confirmed order and was given a date for scaffolding which should have gone up 10 days ago and heard nothing since. Concerning!

Pushy salesman that pressure you into a sale. I have done my homework. Was quoted 12300 for same system I could get for 9100

Hi Never buy solar panel from this company , they fitted the solar system and Ev charger and the Ev charger didn't work and the solar panel system how it work they didnt tell us as well , I keep ring them for a engineers to repair my Ev charger and they come wen we are not home and they don't give time as well. So i request everyone not to buy solar panel from this company. This is the big mistake that I brought the solar panel from this company.

From the start with the attendance of Gary, I felt no pressure. Everything was explained clearly and options explained. Arranging the installation process was extremely easy, and I was impressed with the safeguards to ensure the information I had been given was accurate. Small hiccup with scaffolding install caused by poor weather the day before. This caused minimal delay and the installation of the panels etc took place as scheduled. We're very happy with the process and looking forward to being more in control of our electricity bills for years to come. Of course we're now guaranteed the wettest summer in history. Sorry folks.

The man that came to see us to see if we could have solar panels refused to talk to me because “hubby” wasn’t around. I am furious and will be following up

Good installation experience except no bird barriers fitted although paid for, and a mountain of waste just left on my forecourt which I have had to dispose of !

Order with eyes open. Forceful sales, pushing you to take out loan (£6500 interest). Lots of mess left, Install dates changed at last minute, Equipment delivered without notice, tried to store scaffolding on our building after install, Happy with final result but felt more like a sales company rather than a service company.

They have been great, fast and efficient and easy to talk to

Whilst the salesman and sales manager were very keen to speak before the order, it has been impossible to contact them since. The installation didn’t quite go to plan. Let’s hope everything is ok soon.

My experience with this solar installation company was very disappointing. I paid £9,500 for a system consisting of 11 solar panels and a 5 kWh battery. After the installation, I spoke with other homeowners and obtained additional information about similar systems. Based on what I learned, I believe I paid significantly more than expected for the size of the system. The installation team also left a large amount of dust and mess in my home, which was frustrating and unprofessional. What concerned me most was the response when I raised my concerns. After explaining that I felt the system was overpriced compared with other quotes and installations I had seen, I received a phone call that I found intimidating. I was told that if I had cancelled before installation, I could have been liable for a substantial percentage of the contract value, and the conversation left me feeling pressured rather than supported as a customer. I accept that I signed the agreement, and I take responsibility for that. However, I believe customers should be encouraged to compare multiple quotes, carefully review system specifications, battery capacity, warranty details, and long-term performance expectations before making a decision. Based on my personal experience, I would not use this company again.

nths ago Our installation was completed on the exact date promised and the entire experience with Evergen has been exceptional from start to finish. From the initial consultation with Terry, who handled all our questions with patience and clarity, through to ordering, installation, certification, and follow‑up checks, every stage was carried out with flawless professionalism. I would wholeheartedly recommend Evergen to anyone considering solar panels. You would be hard‑pressed to find another organisation as thorough, reliable, and committed to customer satisfaction as they are Installer guy Darren he done the perfect job.

Barry and George did a good job

We signed up with this company for solar panels and batteries. Something was bothering me about having batteries installed in the loft. Turns out that this practice is no longer legal because of the risks of ceilings collapsing as a result of fire. We cancelled our contract, but then received a call from management to ask why we had cancelled. We explained the safety issue was a big problem for us. The trust in the company had been broken. The manager maintained that their batteries were 'safe' and 'legal' to have in the roof space or loft. Then came the threat of charges. We had lawfully cancelled within the first few days, and well within the 14-day cooling off period. The manager ended the conversation, and said that he would call back in 10 minutes, after we had 'thought' about it. I admit that I got very upset with this tactic. I tried to call back. He returned my call and I stated categorically that we would not be paying any charges, and Evergen would be issuing us a full refund of our deposit. The manager stated that he couldn't 'authorise' the cancellation. By this time, I was extremely agitated, and I told him that our household was protected under the Equality Act of 2010. I said that he'd better get someone who would authorise the cancellation, and ended the call. A total of 3 emails had been sent, one on Saturday, then two on the Tuesday after the Bank Holiday. I even messaged the rep who came to our house. I also followed up with a letter, by registered post, to their head office in Maidenhead. I went to AI, and put the scenario into it, including photos of some of the contract info. I was advised to use a template to say that essentially we do not need anyones permission or even to provide a reason for cancelling. The contract was cancelled on the Saturday, meaning there was no contract. Evergen are still recommending to people that they have batteries installed in their lofts, voids and roof spaces. I know that they have done work in our area recently, because their 5 star Trustpilot reviews mention the person that came to our house to quote us. These reviews are all recent. I don't believe that anybody, knowingly would give a 5 star review once they knew that their household insurance is now likely to be totally void. I just pray that nobody dies as a result of this laissez faire attitude. I have put a review on Trustpilot, but it is buried now. it's not an excuse for Evergen to say that they 'didn't know', it is literally their business to know what the British Standards, and MCS regulations are, when they changed, and what falls into and outside of the law, company compliance and regulations.

George the electrician and James the roofer were excellent installers working for Lecsi as sub contractors to Evergen, they sorted all the issues that the Evergen Rep didn’t have a clue. Great experience in installing no so good with scaffolding.

Compliments where compliments due. From the moment of meeting Pete the representative, to the installation team our experience has been faultless. Thanks Evergen.

Fine Had to return a second time due to faulty battery. Arrived as agreed.

This company rang me to arrange an appointment for this month and never even turned up. Got a text to say it's booked in what a waste of my time Not my loss

In hindsight it appears we were railroaded into this purchase. we'd had one previous quote from another company claiming to be the biggest solar panel installer in the UK, which knocked £6k off the price if we signed up then. We decided not to, and invited Evergen to quote. The salesman assured us that only evergen employees would install the solar panels and batteries etc. And we were bamboozled with the 'flexifit' option. Apparently having spare solar panel capacity at a local housing development, which could be diverted to us, giving a couple of k reduction in the price. Which we opted for. We weren't given much opportunity to investigate this 'flexifit'. And only now realise it is a sales scam! Buyer beware. Now to contact Trading Standards, I think.

First-class service from start to finish. It started with Peter, our Evergen assessor. He explained everything so even the layman could understand. Explaining the benefits to be gained, for the pocket and the planet. Evergen then kept us fully informed at every stage, from compliance to scaffolding to fitting. The two guys who fitted the units for us were very professional, polite and got on with their job with as little disruption to us as possible. When they finished, they ensured that the site was clean and tidy. Well done guys. We are just waiting for the scaffold to be dismantled now. Then all is done. Thank you, Evergen, I will highly recommend.

At first it didn’t look it was gonna happen but then magic happened Antony and brandy made it possible very calm clean and polite people. I ended up a very happy custome

I had installation scheduled for 30th April 2026. Installers were great. They arrived on time and explained about the install. Later by the end of the day, I am being told that Evergen has not supplied battery leads so they will have to come again. Luckily they sorted it quite quickly which was the very next day 1st May 2026. By the end of 1st may I realize that the system is not converting what it should and then I check my inverter. So they had sent and installed 3.6kw inverter where as I had paid for a 6kw inverter also the DNO application was approved for the same. Contacted Evergen in the evening they said they will call on Tuesday as Monday is a bank holiday. Just unwanted delays. Looking forward to their call on Tuesday. 15 May 2026 They scheduled appointment on 14th May for the replacement of inverter. The installer comes in, just adds the inverter and leaves without even checking if battery and all are properly connected and working. Also the Inverter sent has manufacturing defect on it. I enquired with the Installer and he says that this came out of box can not do anything. Now there is a warning and the app is not communicating properly. So I Don't know if the battery is being charged what I am using and what is being exported. Informed them about this yesterday they say they will review and send engineer only if required. In addition to that the new inverter itself shows total genration as 9458 kwh. Which is strange for a new inverter. I have had no response called them and they are still reviewing can not do anything at this point. No correspondence to the last email sent to them to get it sorted by today the 15th. Absolutely waste of time and money. Please avoid them!

Very pleased with the installation, my only disappointment is the following, The sales representative talked for 30 minutes about the benefits of colbolt batteries and why they use them, on installation i asked the fitters why they installed lithium batteries, on completion the phone call from emergency I mentioned this to him and he said he would check,but never got a response, I believe colbolt batteries are more expensive?

Great, friendly service from start to finish. Very professional and efficient fitting of our solar panels, with the app carefully explained afterwards. James and George both did an excellent job!

The sales experience was ok, obviously because I wanted to organise the panels and did so. The one star is for the after sales experience that meant I called 5 times to fine out why I hadn’t received the MCS certificate, so I could organise a solar tariff. I Didn’t receive it after a month, and when I Rang today The 15th of May 2026, I had to make three separate phone calls, because I couldn’t make the Staff understand apparently what I was asking for, he accused me of asking for something else other than the certificate despite the fact I didn’t and I didn’t even know what it was. He was naming, and on the second phone call to him when he finally did send me the certificate which was apparently done early in the week but not sent to me, his response was I didn’t send it because I thought you should’ve had it by now, and then he put the phone down on me. I think the management team should have a look at how the sales team or after sales team are responding to people after I paid £14,000 for 10 panels which is a princely some considering lots of other companies only charge around £7,000 and that included the battery too.

Great professional service from start to finish. The sales guy, Ben, was happy to visit a second time after we ran out of time on the first visit. I had a lot of questions and he was very knowledgeable and patient in answering them. The installation was carried out a few weeks later as promised. It all went smoothly apart from just one hiccup. The HomeMax switch (which enables off-grid operation, or island mode) was too big to fit next to the mains junction box under the stairs. And it couldn't be fitted outside the house due to a regulation cable length restriction of 3m. This unfortunately meant drilling through the wall and installing the HomeMax into the room behind. Less than ideal and I feel could have been anticipated beforehand. But to be fair this was a no-extra-cost add-on agreed after Ben had left so I think he just forgot to check with me on the dimensions. Despite that everything was operational by about 6pm on the day. We were given a brief indoc on the system and the app. The mobile app gives a lot of useful data and charts for tracking the system and tweaking to match your tariff and usage etc. The 16 solar panels are max'ing at around 5.2kw output. I'm very happy with it.

Everyone from start to finish have been knowledgeable and friendly. From Dan who spoke in plain English to the installers.

I had solar pannels installed by Evergen but they were ment to attach mesh so birds dont make nests. Unfortunatly they only attached mesh on 2 sides and left the back 4 panels. After few weeks the birds started to build nests under the pannel and i had just got new patio done which was full of bird droppoings and bird eggs falling from the roof. Evergen did not want to accept liabilty to the mess made due to thier neglegence. Im still waiting for issue to get solved. I would not recomend this company. Not happy at all. I had to send over many emails and calls for them to out and have a look. Worst company ever, please don't go with this company.

Dangerous installation left with exposed live wiring on the external wall, no weatherproof protection fitted at handover. No pre-installation plan was ever provided. Inverter mounted at floor level. Data logger unreliable and requires 20+ attempts to register a simple command change. When I complained formally, they quoted £1,850 to fix their own workmanship failures. Their team then attended my property without permission while my wife and young child were home alone, climbing the fence to access the rear garden. No response to written correspondence for over a week. Formal complaints now submitted to Tandem Bank, MCS, RECC, and HIES. Avoid this company.

The salespeople were pleasant enough however they employed rather aggressive marketing techniques. This company telephoned me 8 times in a week! When we wanted to cancel our visit with the engineer they kept trying to talk us into it.

BEWARE OF BAIT AND SWITCH TACTICS. I was sold a system with the promise of a 10 year warranty, however the system that was actually installed only had a 2 year warranty. I did not notice this until one of the inverters stopped working (just a few months after 2 years of course), and Evergen informed me it was out of warranty so would not fix or replace it. I am now stuck with a dead system and will have to pay someone to either fix or replace it at a cost of thousands. BUYER BEWARE.

Taran was courteous, patient and helpful - he carefully went through everything I needed to do in order to disable my solar to have a heat pump installed. Thank you Taran.

Salesman promised statistics against our suggested set up. Once the independent energy advisers had came back with accurate comparisons on how much the setup would generate, with a much lower & longer ROI, it was already too late to back out of the loan itself to pay for the solar. Did not fill us with ease. I cannot fault the scaffolding suppliers, nor the installers; both teams were absolutely fantastic and did a great job considering our access was poor and our ground near the installation was uneven.

Great trouble free experience, with friendly helpful staff.

All good, on time, install went well, workman did their jobs, happy with everything 😀

All instalation going well according the plan. Everything was done with a professional team. The system is working as should do. Thank you.

We had great service from Evergen Solar from the visit of their Sales Rep to installation. The rep went to great lengths to explain exactly what we needed to meet our needs and there was no pressure. After we placed our order it was like clockwork. Very efficient service. We were kept up to date with the process and progress. The installation team were just superb. So efficient. 12 panels, two batteries and an inverter installed in under 4 1/2 hours. The system was then fully explained. I would highly recommend Evergen Solar!

DO NOT BOOK AN SALES VISIT- This company came to my home to give me a quote. The salesman was incredibly rude and forceful trying to get us to agree without anything in writing and repeatedly calling his manager. He got quite aggressive about the time he had wasted when we would not agree to sign up there and then with nothing in writing. This situation could easily cause a problem for elderly or unconfident customers who would find it very hard to say no. I would never recommend getting a quote from this company. Totally unacceptable way to do business and very bullying sales tactics.

Didn't show up to a pre-arranged sales appointment. No warning, no explanation, and no apology. Not the best approach to winning new customers.

Top quality service from start to finish

21 April 2026 We needed help again to reconfigure the datalog as we have changed internet provider. Sent an email at 17:39 and 4 minutes later they provided clear and easy instructions on how to do it. A superlative Customer Support. Thanks I cannot be happier to have chosen Evergen Solar as a supplier. The installation was spotless and even more amazing was the Customer Service and Support. I definitely recommend Evergen Solar to anyone looking for an affordable and yet top of the class solar panel supplier.

I had my system fitted 10 months ago went very smooth from start to finish, From rep coming to visit and discussing what i needed/wanted listened well and went over everything until i was happy and understood everything, Scaffolding put up on the day has stated, installation team arrived on day stated and explained what they would be doing and where run the cables ect, I have had only one problem and that was that my internet had an outage and the wifi would not reconnect but a quick phone to the office for help and a very nice lady sort it out within 5 min thankyou to that lady

Appalling!! Had an appointment booked and guy never showed. Calls and e.mails to confirm booking were carried out. Couldn’t reach consultant by phone to enquire where no show. Steer clear!

Evergen an excellent solar company, my experience was seamless from meeting with sales to survey, scaffold installation and the full installation and connection. The scaffold team went above and beyond making sure I still had full access to the house for my wife in her wheelchair and making sure my immediate neighbour was happy with the work. The installation team were very quick and tidy making the job look very easy once again nothing was too much trouble. Thank you Evergen for an excellent job and very competitive price

Our 10 panel solar system plus battery and converter installed by team of 3 yesterday. Very neat and tidy. Worked fine e in yesterday sun, today a grotty wet day but still working albeit at lower level. So far very pleased.

Very pleased with the excellent service by all at Evergen Solar.

This is my first year with Evergen, everything is great since the beginning. I face an issue today with the battery so I called for help. Daniel was a great help. At the moment everything is fixed. Thanks

First class service. Fault on system reported at 8.30. By 9.15 all resolved and call received to tell it was sorted. Couldn’t ask for any more

Title: Disappointing follow-through and poor site hygiene Rating: ⭐⭐⭐ I’m giving three stars because while the panels are eventually up, the process was far from professional. Incomplete Installation: My installation was left unfinished on 25 March 2026. It took until 6 April—nearly two weeks later— after plenty of phone calls to Evergen just to have a simple isolator switch installed so the system could actually function. Messy Site Management: Evergen does not handle rubbish disposal, which is a major inconvenience. Beyond just leaving their waste behind, the team didn’t even bother to adequately clean up the debris after they were finished. I was left to deal with the aftermath myself which costed me . Advice to others: Please research thoroughly before committing. In hindsight, I believe the Tesla Powerwall is a much more professional and reliable choice. It offers a cleaner installation and is often more cost-effective when you consider the overall service quality and lack of hidden "clean-up" chores. Research Comparison: Evergen vs. Tesla Powerwall. Cost & Value: While the Tesla Powerwall 3 is often considered a premium pick with installed costs ranging from £8,000 to £10,500, it is frequently cited as having one of the lowest costs per kWh of usable storage due to its high capacity (13.5 kWh). Professionalism: Customers often prefer the integrated inverter design of the Powerwall, which reduces the number of separate components (like external isolators) that can cause installation delays. To summarise - poor workmanship, messy installations, and significant delays in receiving necessary paperwork or completing the setup. Please research before you go for a costly and inconvenient alternative of Evergen.

I was happy with the quotation offered to me, in spite of the fact that there were cheaper options advertised elsewhere; these were, however, for less highly-specified systems so I was happy with my choice. The scaffolding arrived a day earlier than expected (the guys explained they were just trying to get ahead of schedule ... fair enough) and the installation team Jamie, electrician and Taylor/Tyler (?) roofer, were great! Polite, informative, efficient and tidy! Felt a bit sorry for them as they arrived later than intended due to problems with their van but still within predicted time-slot. Credit to anyone who puts up with me asking incessant questions about where stuff is going, how it works etc. (Bit of a machine geek, I need to know these things!) Very satisfied with price and workmanship! Just hope system lives up to expectations! Inverter/batteries had to be installed in my attic room (insufficient space in loft either side of this) but not a problem as it's only going to be a storage area/craft room in this 'doer-upper' house! No photos, 'phone is not currently talking to PC! Installation guys left later than intended, due to late arrival; only then did they tell me they had a 2hr. drive home! Well done guys!

I had my Solar System installed by Evergen Solar in 2022 and have been very happy, with their professionalism and excellent customer service. They have been quick to resolve any issues or queries I have had to date. They recently as a goodwill gesture paid for a replacement part's charge from Growatt, which I deemed unfairly imposed on me for a warranty claim. Proud to be a Evergen Solar Customer.

I recently had solar panels installed by Evergen Solar, and overall I’m really pleased with the experience. From the initial consultation through to installation, the team was professional, knowledgeable, and easy to communicate with. They took the time to explain how everything works, including expected savings and system performance, which made the whole process feel transparent and stress-free. The installation itself was carried out efficiently and to a high standard. The engineers were punctual, respectful of my property, and left everything clean and tidy once the job was finished. Since having the system installed, I’ve already noticed a positive difference in my energy usage, and it’s reassuring to know I’m reducing my carbon footprint at the same time. Customer service has also been solid post-installation, with any questions being answered promptly. Overall, I’d recommend Evergen Solar to anyone considering switching to solar energy they deliver a reliable service with a clear focus on customer satisfaction.

Anila Aswad was very patient with me and talked me through step by step what I needed to do when I had an error with my solar panels. She was very helpful and polite.

Don’t use this company using substandard eltrical work

Great company to work with especially Aman Kaushal, great at his job and a good laugh.

Anila was very helpful and nothing was too much for her. She is friendly and well spoken. She help with our app problem very quickly and will not just put phone down she waited until everything work well. Thank you Anila

The day after the scaffolding went up, I was emptying the bins and found an empty can of stella in the black bin. The day the solar was installed (a diferent day) I again found an empty can of stella in the black bin. Me and my partner don't drink. On both the days they visited I found beer in my black bin. Not sure I want someone intoxicated doing a solar instal. There was also a bunch of cigarette butts left on the driveway, maybe 6 or so, just not super professional. Sorry.

Got solar sistem installed in June 2024 and now March 2026 still waiting for DPO certificate; purely useless company. I chase them 1000 time by phone by email with no response only promises, have sent in sistem more than 4000kwh for free because this useless are not doing job properly

Bernard and Liam were awesome, arrived on time and explained everything to me. Install only took a few hours. Cheers lads.

Received support from Daniel in getting my Apps back online. Very easy to follow instructions worked a treat. Thank you, Daniel. Your support was very much appreciated.

The install crew was brilliant—super respectful and left the place looking like they’d never been there. The best bit has been the after-sales support. Daniel helped me dial in my battery settings remotely so I’m saving a fortune on my off-peak energy. It’s rare to find a company that stays this helpful after the install is done. If you're looking for high-spec tech and people who actually care, Evergen is the way to go! He even got my paperwork sorted very promptly and offered expert advice on signing up to get paid from my energy provider!

I cannot recommend Evergen Solar highly enough. From the moment I first inquired about a system to the final commissioning, the entire team has been professional, transparent, and incredibly knowledgeable. Evergen’s approach was educational and bespoke. They took the time to understand my home’s energy needs and designed a 15kWh battery and solar array that actually made sense for my budget and my roof. The installers were fantastic. They arrived on time, were incredibly respectful of my property, and kept me informed at every stage. . They didn't leave until the site was spotless and I was fully briefed on how the hardware functioned. When I had questions about optimising my battery settings for off-peak charging, their technical lead, Yousuf, was phenomenal. He was able to remotely fine-tune the settings so I could maximise my savings on the Octopus Flux tariff. It’s rare to find a company that provides this level of "concierge" support after the check has cleared. If you are looking for a solar provider that combines high-spec technology with elite customer service and genuine integrity, look no further than Evergen Solar. They are worth every penny!

I’d like to say how professional the installation has been. We’re really pleased with how quickly the whole process has taken. From signing the contract to completion. Darren from HA scaffolding was really great. Several phone calls and what’s app correspondence prior to his arrival to check our roof details and as promised he’s back within a few days of completion to take the scaffolding down. Great communication from him and a very professional service. Team that carried out the install were also very prompt and completed the work within the timeframe they said. Explained the system excellently and ensured we were happy with the whole system. Thank you.

Avoid at all costs. They came over on the pretence of giving me some idea of the potential cost of solar. I made it clear I just wanted a quote. Then they did the usual tricks for pressing me to sign the paperwork. When you say no, they'll call their 'boss' who will say there's some one off deal just for you. Typical double glazing salesman type stuff. Worse bit by far is that since I had them round, I've had non-stop phone calls (between 5-8 a day) from companies supposedly trying to save me money on my bills. Not impressed that my personal data has been shared with a bunch of other random scammers.

Customer servise is perfect. Reply within few minutes.

My experience with the sales team was good and the person who visited the house was friendly, informative and knowledgeable. Installers were very friendly and knowledgeable, they showed me everything I need to know and how to use the system. The installers did change the location of the equipment from the planned location, they advised the loft would be a better place, so different location than planned but it’s all tidy.

The whole process from initial call to installation was hassle free and I was kept informed every step of the way. The fitters Jamie, Charlie and Aiden were excellent, very friendly, efficient and very helpful. Could not ask for more. I would highly recommend Evergen to anyone

From initial consultation to installation,they have been brilliant. Updated us all the time. I recommend them

I phoned Evergen and I spoke to Taran. I really needed help in accessing docs like certificates and most importantly the invoice to prove that we owned the solar panels. I really needed these docs for my conveyancer. Taran was super helpful in locating the documents. The panels were installed in 2018 and i am just beyond grateful that he managed to find them as they had been installed a while back. Thank you Taran! I would highly recommend Evergen for your solar panels!

We are both very happy with the communication and service from Evergen, the rep Pete was very polite and friendly he helped us to find the right finance deal and system for our needs. Evergen were also very helpful and efficient fitting our system, after a very short time we are saving money on our bills, the environment and even earning money.

The installation was completed on time and professionally, everything was explained and the since the installation the sun has shone so I am very happy

sooo overpriced. am very dissatisfied. charged 2x what i was quoted by other companies.

Rated 2/5* on FeeFo. Overpriced. Try to sell based on how ‘wealthy’ they think you are. This company is trading under the name “Energy Aware,” which is also used by other unrelated businesses. Using a name that creates confusion in the marketplace raises serious transparency issues and may breach fair trading and consumer protection principles. Appointments are presented as being conducted by a “qualified engineer,” yet they appear to operate primarily as sales visits. Where is their degree? Their qualification? They appear to be very limited in knowledge about PV Solar. Requiring both homeowners to be present and using a persistent, high-pressure sales approach is inappropriate and potentially contrary to consumer protection standards.

Taran’s service was absolutely exceptional. Thank you so much for going above and beyond to explain everything to me, I truly appreciate it!

I spoke to Taran from Evergen earlier this month regarding my force charging settings. His mannerism and politeness on the phone was great. Had a few questions which were very easy for him to explain to me, very knowledgeable. Will defo be recommending Evergen

Avoid at all costs!! Evergen salespeople sell you one thing and then try to charge you extra for the same product or less. Very dishonest design team who pretend they know what is best for you but are actually cutting corners. I am suing this company for breach of contract.

Spoke to Taran this morning regarding issue with battery charging - He's been very helpful - and assured that issue will be resolved in few hours - he also setup our battery charging settings

I was cold called when I was waiting for another solar company to call and quote. Offered a face to face appointment 6 days later. No one showed up to this appointment, no communication to say they wouldn’t be showing. Won’t be using this company

Very disappointed with the service provided. I had my solar panels installed a year ago and it’s always been difficult to resolve issues. Their customer service is friendly but unable to help. I need to simply reset my battery due to a change in WiFi password (which unfortunately doesn’t happen by a click of a button). I have been provided with useless information not applicable to my battery storage in the first instance which I told them. To which they asked me to call Growatt and provided their number. Growatt hasn’t been answering or cut the phone so I’ve been unable to get through. I informed Evergen, provided a date and time for a call back from them ensuring that I can answer. To my disappointment, they never called and my issue is still unresolved. I had problems earlier to which I needed an engineer to come and again it was difficult to get any help whatsoever, it has taken over a month to get a solution during which my solar panels were not working and not generating the power. In my opinion they are very over priced, useless when it comes to help so it ends up costing more money, time and nerves to try and get a resolution. There are definitely far better providers out there - do not buy.

Unbelievably slimy salespeople. I am concerned that people are going to be ripped off. Came about with a £17.5k for 12 panels (no G99 application), 5kW battery. Then another £2.5k for another 5kW battery. When questioned on the price, it immediately went down to under £10k if signed up immediately. With the figures thrown at you, it's easy to get drawn in and ignore the installation cost (with the finance options). But absolutely would avoid.

Rang up today to get copies of all documents required for solar panel registration from two years ago and they are resending me the documents. A super service and i would recommend this company 100%. Thanks to Haran for your help. Looking forward to recieving the documents soon.

One star is only for not being transparent and true to their sales discussion. The sales guy mentioned abt scaffolding being part of their company (not subcontractors) but on the day of installation it turns out to be just opposite. No issues with the subcontractors, they do the job as expected - neat and clean, but it is the sales process that bothers me till now. The people who did the solar installation, which i have to believe are evergens ppl, were brilliant. But its been almost 3 weeks since the panels are installed and yet the scaffoldings not removed. Spoke to the teams couple of time and no response. So beware of what they say during the initial discussions. I will always recommend to check with the customer team rather than trusting the sales team as they either do not know what services they sell or they simply over exaggerate for sales.

Our installation was completed on the exact date promised—just a week before Christmas—and the entire experience with Evergen has been exceptional from start to finish. From the initial consultation with Nisar, who handled all our questions with patience and clarity, through to ordering, installation, certification, and follow‑up checks, every stage was carried out with flawless professionalism. I would wholeheartedly recommend Evergen to anyone considering solar panels. You would be hard‑pressed to find another organisation as thorough, reliable, and committed to customer satisfaction as they are.

We had our solar PV system installed by Evergen at the beginning of September 2025. While the installation itself was completed, the aftercare and compliance process has been extremely disappointing. Since installation, we have been persistently chasing Evergen for essential documentation, which is required to register for Smart Export Guarantee (SEG) payments with our energy supplier. Several months later, one document is still outstanding. Over the past couple of weeks alone, we have contacted Evergen multiple times and have repeatedly been told that the paperwork is “with the compliance team” and that it should take “no more than 45 days from installation in a worst-case scenario”. That timeframe has long since passed, with no clear explanation or resolution. As a direct result of these delays, we have been unable to activate SEG payments and have lost export income for electricity we have already exported to the grid. This situation has been entirely avoidable and has caused significant frustration. If you are considering Evergen, I would strongly advise asking very clear questions about post-installation support, compliance timelines, and documentation, as this has been the weakest part of our experience by far.

Spoke with Jez (sales rep) and Rob (regional manager) to confirm a cancellation of my elderly mothers order today. Both were polite and helpful and easy to deal with. The order was cancelled and a full refund of deposit agreed. Seen a few reviews about people waiting on their deposit returning. We have been promised a refund by the end of next week. I will update review to confirm if recieved back in the agreed timescales. Update - the money was refunded back as agreed!

Amazing help very friendly and patient got the app working sent an email with instructions also answered all the queries in a professional manner,

Great customer support from Taran today who took time to talk us through current weather-related issues with battery charging and to help set up time schedules for charging from the grid.

Didn't even get to having an "Engineer" come and visit - their "company policy that the wife must be there" did not bode well for me - it reminded me of dodgy double glazing sales techniques where they sit and waffle until the wife agrees a deal just to get rid of them.

From the initial phone call to the site visit, I felt Evergen Solar were going to deliver their offer. This was backed up by the post fit product support from Daniel. Allowing my system to get functioning and linked to their easy to understand online data dashboard. A very professional company where I never felt pressurised to buy at any point. I will ge dealing with them again to expand my solar system.

I had an excellent experience with Evergen Solar. The service was professional, efficient, and very well-organized from start to finish. Daniel was especially helpful — he explained everything clearly, answered all my questions, and made the whole process smooth and stress-free. I’m very satisfied and highly recommend them to anyone considering solar panels.

I’m very pleased with the service provided by Evergen Solar. The whole process was smooth, professional, and well-organised from start to finish. The team was knowledgeable and made sure everything was explained clearly, without any pressure. A special mention to Daniel, who was helpful throughout and kept me updated at every stage. Overall, Evergen Solar has been reliable and easy to work with, and I’m happy to recommend them.

Everything was okay

AMAZING SERVICE from start to finish. The product they offer is top of the range. The solar panels are of high quality and one of the market’s leading brand, as well as the inverter and battery. Everything was explained well from start to finish and I am extremely happy with this purchase. The installation engineers were very professional and answered all my questions. They were very friendly and tidy and worked very efficiently. I am very environmentally conscious and with these panels I have noticed the difference straight away. The app that comes with is really good and shows you exactly how much you are generating and how much you are exporting. In the winter you have to still top up electricity, but in the summer you export more than you use and get paid back for it. Evergen Solar gave me a great price but their quality is excellent. For a good investment that you use everyday in the long run they pay for themself. If you’re thinking about solar panels search Evergen Solar and you won’t be disappointed. Thanks to the whole team. D Hussain

Friendly sales team, professional installation team, helpful and patient customer service! Thank you!

Daniel was the best man, looking after me when i have a issue with my datalogger. Problem fix, happy with the customer service

Evergen Solar are absolutely fantastic. The fitting team had us up and running in just a day, explaining how it works and how to use the apps to allow me see it working. Thanks Evergen! 😃😃

We have been well impressed from beginning to end - the consultation through to the installation and even more the after sales service have been excellent and I would happily endorse this wonderful solar panel company Evergen who may not be the cheapest but for us they have been the best

Very straightforward process. I was very impressed with the speed and professionalism of the installation. The process was all very clearly explained, including how scaffolding needs to remain in place for a few weeks. Would recommend this company.

The system cost what they said, was installed on time, and has worked fairly well, and any problems have been resolved in a decent amount of time. Only issue has been it's been a bit slow to get my MCS, and the scaffolding guys knocked the hood off my chimney. All in all I'm happy, can't wait to see how it works when there's a good amount of sun.

I had a problem with my battery charging. Or indeed not charging during the night from the grid. Sent an email to Evergen Solar and the issue was resolved remotely, quickly and efficiently. My Solar system is working very well and am very happy with the system and the service. Excellent Company to deal with.

Overall, a smooth installation happened, the pre-installation communication was excellent and I was informed of the happenings and occurrences well in advance. The actual installation was carried out by a really friendly and supportive team, who were very conscientious to my property and installed a very clean install. They took time to show me the equipment and how to shut it down if needed and showed me the app that I can use to see it working. Post install has been mainly positive, I do have the scaffold up, but it did say in the T's and C's that this could be around a month after, so it is just outside this window, with a recent call to tell me to expect a call this Friday for a slot to remove it. I did have a blip on my system, but a simple call allowed us to diagnose the issue and my system was up and running straight away. Also, the advice around setting up an export account and using my system to its maximum was also welcomed, although I did have to chase up a call about this, but the chap who called was very good. Overall, a good experience with the company.

Had a 12 panels system with battery installed within two weeks of ordering.Scaffolding arrived set up then installers Josh and Carl set it up. Put inverter and battery in a better location that was planned.Would highly recommend Evergen.All set up through the app storing electricity 👍👍 🌟🌟🌟🌟🌟

I had an issue with modifying the app controlling my battery system which had me completely beat so I contacted Evergen’s customer support. Within an hour I had a reply back with suggestions. Unfortunately this didn’t solve the problem (Entirely my fault!) so I contacted them again. Within an hour Taran had set up my system remotely for me and it’s now working beautifully. The speed of response, helpful attitude and professionalism throughout my experience has been exceptional. Thank you to Taran and all at Evergen!

Horrendous customer service 3 months after the install I’m still waiting on documentation and the scaffolding to be removed all hunky dory upto install excuse after excuse don’t go here

1 day ti instal , nearly 2 months later still refusing to remove scaffolding. Find a decent installer. Better still don't waste money on solar in uk . Pointless

I’ve had a very disappointing experience with Evergen Solar. My personal data was used without my knowledge or permission, and I was never informed how they obtained my details. This raises serious concerns about GDPR compliance and respect for customer privacy. I contacted the company for clarification, but received no clear explanation or reassurance. No one should have their data used without consent, and the lack of transparency has completely destroyed my trust in this company. Based on my experience, I cannot recommend Evergen Solar. Transparency, privacy, and proper data handling should be top priorities for any business — unfortunately, that was not the case here.

A month after our install and we’re still living around the scaffolding which is hugely inconvenient for us and our neighbours. We’ve moved work commitments, and other appointments to fit in around the days and times they’re booked to remove it, but they never show up and ignore all attempts at contact. I’m starting to think we’ll have to pay another firm to remove it. Our install had some niggles, although they were resolved quite quickly, but the fairly positive experience pales into insignificance because of the terrible attitude they have round this scaffolding issue. Unprofessional, unhelpful, would not recommend.

When you book their policy is to call the day before to confirm. However this is during standard working hours. What was not mentioned was missing that call leads to your appointment being cancled. No answerphone messege to say that. Also, if you miss their call they can call 10+ times to get in touch. But from many different numbers so it seems like you’re being harassed with spam calls. Their customer service team is stuck on some script and don’t acknowledge if I booked 2 days prior, is 1 day prior realy necessary? Didn’t even get that quote in the end just left frustrated

I bought my home in July and inherited a 7-year-old Evergen solar system still under warranty. Since moving in, I’ve had persistent high voltage (around 260V), confirmed by UK Power Networks as coming from the solar system. I’ve spent over £1,000 repairing damaged appliances, but Evergen say I must pay a £350+VAT call-out fee just to inspect it. Disappointed by the lack of support for what appears to be a genuine safety issue. Hoping this can be resolved fairly.

So from 5 star to if I can give a minus. After the installation and we’re happy we found after about two weeks the bedroom ceiling ruined as the roof leaked. They came put the missing tiles back on what they forgot to put on. Then we check the back roof to find the scaffold broke some tiles about 17 and aldi leak through our kitchen. After constant complaining and time of my own this now over two months and we still have leaks and ruined ceilings and roof lights needs replacing as it took our electrics out. We still struggle with getting these fix and repair. I will have to go through lawyers and contact MCS They lost more work and properties from us…. From start to finish they done a fantastic job. The installers was tidy and the work is very neat. The electrician is very knowledgeable and set our app up before I could do it. They show how works and we are saving straight away. It’s cloudy and rain today and we still generate from solar nothing from the grid. It also charge the battery pack same time. The team definitely 5 stars plus, very glad I choose Evergen solar. Just to add the scaffold company put wooden feet at the bottom and were friendly Honest from start the sell to the finish product can’t complain all very well. They really crack on with the job not in our way and just made sure we happy where everything went. The cables were hidden away honest no fault. Thank you to they installation team

Not dissimilar to the horror stories below. This company should be avoided at all costs. The quotes are significantly higher than anyone else, and after I had cancelled my contract with them, a sales rep phoned me and was incredibly rude on the phone. (He went from a £14.5k quote and brought it down to £6k, that’s how much margin they must mark up by at least)…. I am still awaiting my deposit back from the company, and have written a formal complaint requesting an inquiry as to how their customer facing services are allowed to get away with such blatant bullying tactics to try and get a sale. Save yourself the time, and do not bother with this company.

Fitted solar but didn’t provide documentation so our building is now not insured! Also didnt turn up for an important battery meeting and didnt let us know until we were there!

Insisted on a nearly 2 hour "survey" where they go through the hard pitch making a big stink about low cobalt batteries and their projected figures. They expected my partner to also spend 2 hours entertaining this farce then came out with a price about 50% higher than most other companies without actually measuring the roof space to see if the panels would fit. They refused to send data sheets or specs on the product, refused to send a quote detailing how they got their numbers until I'd selected how I was going to pay and 3 days after their visit they'd dropped the price by 1/3, clearly chancing for the hard sell. They were also pushing for install to begin in under 2 weeks while, again, I had no clue what they were going to be installing into and onto the house. They're the only firm who wanted to install north facing panels too, despite most other companies saying explicitly the cost isn't worth it. I don't think they're chancers, I think they're pushing for hard sells to uninformed people with very high interest rates on their 10 year loans (resulting in 0 savings). This company won't save you money.

Well Initial Call was great, and booked in an appointment on Tuesday for today Friday 12th September at 16:30pm and yet as I write this at 17:10 still no sign?

Good service it’s good price as well we satisfied Mr Stuart Goodman solar consultant is provided good information

Three stars is the most I can leave here. The sales person and installations team did a good job. What made the installation a bit of a nightmare was the 6 weeks+ the scaffolding was left up. They left rust marks on my stone patio, had zero safety standards (compared to the scaffolding company Octopus used next door) and I now have a broken bathroom window to fix because the scaffolding was in the way when my 8 year daughter open the window. The plastic end on the protruding pole was going to do nothing to soften the impact. Overall the system is working as intended even though little guidance was left on how to use the app. The office team were fairly quick to get everything connected and staff were friendly when I called up. Their scaffolding contractor let them down.

I cancelled my initial appointment to get a quote, they called me right away and tried help which was fine, soon e as I clarified I was not interested the representative hung the phone up on me. The have this morning called me to follow up and after I told the lady I was not interested in taking this further I was met with this comment "Oh so your happy for your energy bills to go up every month for the rest of your life" SHOCKING sales tactics. I do not care if this company was the cheapest on the market I would NEVER deal with people as rude as this!!!! AVOID AT ALL COSTS!!! I would give 0 stars if I could!

Booked appointment had a call the day before confirming we still wanted someone to come out and give us a price and still managed to not turn up on the day or even let us know they weren't coming. Complete waste of my time and my partners thanks muchly

I had to pull out the day before installation. I have paid a large deposit and have not received a response when I asked for a refund. They changed the installation date, the location of the panels, then, despite cancelling the day before, when the engineers turned up they said the inverter etc could not go where they had said and the electrical cable couldn’t fit through a conduit that was already in use. All of this without ever telling me any of it. Now I’m getting the silent treatment. DONT DO IT!!

Feels like a scam, I'd steer clear. Their 'assessor' visit actually turned out to be a salesman with no technical knowledge who didn't so much as even measure anything. Spent over an hour going through a sales pitch deck but to try and sell me on everything. When I said I was gathering quotes from multiple providers before deciding he informed me this special price was only available while he was present at my property. He'd previously said the discount was for logistics savings of being flexible on installation date so that didn't line up. Tried very hard to push the battery "AI-Powered" capabilities which is undoubtedly marketing buzzword nonsense. Based on the estimate I was given they're hugely overcharging for their installation, I've received several quotes since then for higher capacity installations with better gear for less than 60% of the price Evergen quoted me for a tiny 8 panel system with an inverter capacity below what would meet my needs on a summer day. Sales guy kept trying to upgrade my installation for free when I kept saying no. If you can afford to build that leeway into your sales tactics then you're ripping off others who don't resist just charge an honest price from the outset. This is exactly the kind of company I wouldn't want to be locked into a contract with (there was also seemingly no option to pay other than through their 10-year finance plan which has a significant interest rate)

NEVER SIGN UP. Call you from a rotating selection of 0744... mobile numbers and NEVER take a hint. UPDATE: even two months after this review and supposedly taking me off their list... they're STILL calling. 😤😤😤 Break more promises than Keir Starmer! Signed up back in April from a YouTube advert... and they're STILL ringing from different numbers in August... November. Had literally dozens (hundreds?) of calls. They also specialise in calling at really odd times - e.g. 18:00 (multiple times) and even one at midnight! I worked in Sales for 15 years and admire persistence... but this is too much. Whilst I feel empathy for the Sales guys, if you are one: please quit. There's far better jobs than anxiety-on-steroids from following crazy orders. Giving them a bad rating wherever I can so that someone will tell their Sales Manager that too many calls is HARASSMENT not goldmining. Oh, and their adverts on YouTube are THE most repetitive of any advertiser... so much so that I can recite the script from memory: "Why doesn't every home in the UK have brand new solar panels? The number one reason is not about the weather, sunlight, or even politics..." Again: Harassment. Clearly this company is very, very top down as they seem to treat the public with contempt.

These guys pestered me for weeks, I agree to an appointment. They phone days before to confirm, I have messages confirming date and time....guess what No Show. Stay well clear and read the other reviews before being harassed into a sale. If this initial visit cant be fulfilled by them what's the rest of their work like.... STAY CLEAR !!!

Outdated, high-pressure sales tactics. I explained that my disabled wife might choose not to be involved, yet the booking ‘specialist’ wanted to know what was wrong with her in order to decide if the survey could still go ahead. Completely inappropriate — that’s none of your business. Come and do the survey, leave the quote, and let us work through it in our own time. If you need dual signatures before proceeding with the deal, fair enough. But you absolutely don’t need both parties present just to carry out a survey. There’s only one reason a company insists on that – they’re trying to close the sale on the spot. Huge red flag. I don’t buy that way – and I work in sales.

Signed up once In those youtube ads. Was no longer interested in the solar. Have been harassed by the amount of calls that I have had by them, around 3 calls in 2 days. When I rang back, They said it was about the solar quotation, I said I was busy but they persisted they will only take a couple of minutes. Thank God I have a Samsung, which doesn't make the phone ring and instantly blocks these nuisance spam callers

Waited an hour for the assessor to show up for our 80 min appointment. Was told both my husband and I had to be there. Glad I didn't pay for babysitters. No reply or contact made when message sent regarding no show. :-(

Absolutely not trusting this company. Got them in for quote, Naseer was very polite and explained me nicely regarding installation. I told him that I am taking quote from another company and then I will decide. Next day his manager Mike Jansz called and offer me reduced price however I have to decide there and then. I agreed to it. Credit check was done and all agreed. However, contract was sent with wrong information. Then it was corrected when I highlighted. But then they changed the panels specifications from 510W to 460W. I objected then they reduced the panels from 27 to 26. Because 510W could only be fitted maximum of 26 due to bigger in size. I still agreed in same price. They changed the contract again and now asking £1k for scaffolding on top. Mark changed his mind 3 times. He could have given wrong price to start with. But that’s should not be customer problem. So I cancel the contract. It was good that I have not paid any thing until yet. I would not recommend them as I have doubt on creditability in future.

We just got visit from one of the agent. Was really agreessive sale and pushy to start to sign straight away as finally we got the quote we wanted. We said we need to think it over and check reviews. On google where you can not change or delete reviews plenty of complain about them and services how they not taking responsibilities for the work done and exactly polishing themselves as they are the best. In the end of 2 hours of talking he started to call the manager and long conversation about us and we had to ask agent to leave and just please send the quote over the email what his manager over the phone refused and been more aggressive as we didn’t complete the quote (2hours over). If you don’t sign the deal then no quote but not sure paper quote would be official. Really disappointed of them service and the most rude and arrogant company we talked to

Solar panels installed almost 2 years ago now Eon fitted a new meter and the system has not worked properly since, contacted Evergen who immediately identified the issue, the CT clamp was not installed correctly by Eon Eon have resolved , and I rang Evergen who checked my system through and confirmed all is now working. Thank you to the support team at Evergen ,great customer service

Advertising free solar panels on facebook via a page called UK Solar Competition. This company contacted me, claimed to know nothing about the advert and blamed their 3rd party marketing company. Very misleading. Evergen also didn't want to know me because my energy bill is £50 a month.

Excellent customer service. Umaima Shahid help me resolve problem with app. Thank You

A brilliant person who knew her job and helping me with my change of fibre thank for a good service

My system appeared to be offline and I tried to use the on-line help bot which only served to raise my blood pressure by asking the same questions repeatedly and ignoring previous answers. I rang Evergen solar and got through to Anila on second ring. Anila had the patience of a saint while I climbed into my loft to reconfigure the internet settings and showed no annoyance at the time it took me to find a paperclip to reset and then enter the endless password. I started the call hating all mankind and ended quite chilled, which is an achievement owed to Anila. Evergen needs more Anila's and less bots. Thankyou.

Installed my solar and battery easy from start to finish. Update After a 1 year missed generation target due to shadowing contract them and they agreed to move panels and compensate the shortfall so far been working real well I’ve had no problems with deal with them

Umaima was super helpful, responsive and was able to quickly sort my enquiry. When I phoned 2 days later she remembered me so I didn't have to repeat myself, great customer service, thank you.

Give you a date of an appointment and can't be bothered to show up April 2025

Guaranteed harassment by constant sales calls

Seem hell bent on trying to get business, don't take the hint that not everybody wants solar panels, not good business harassing people.

I am thinking of installing solar panels to my property but after reading some negative comments and another customer saying his installation is producing 44% less than their sales calculations showed, & it'll take him twice as long to break even, makes me wonder?

My call was dealt with by Umaima who was very helpful and resolved my query, despite it being complex

Excellent service and a highly reputable company. I would definitely recommend them!

Good customer service and a quick resolution. I had an app notification about a battery maintenance mode that could be done. I did this, but the batteries wouldn't then discharge. I called Evergen (3 years after install). I was informed that the notification wasn't applicable to my setup, it could be ignored. I advised I had proceeded with it over the weekend. Some details were taken from me and I was told it would be resolved remotely and I would be called back with an update. This is exactly what happened and in less than an hour. Very happy with the setup after 3 years and the service support has been great on the 2 rare occasions I needed to reach out.

Umaima Shalid was able to resolve a system fault that I noticed this morning, within 30 minutes of me contacting Evergen about it. She then rang me back to let me know the problem had been resolved. Thanks for sorting it out so quickly.

Got in touch as we were curious about having solar panels installed. Got a call that they would be an hour late, eventually got to us 1h and 15-20 mins later. Sales person Andy was not prepared for us whatsoever, super unprofessional and when it came to giving us the quote after 1 hour 30 mins of information which could've been done in 15-20 mins he was extremely rude and aggressive towards us trying to force us to buy same day. Horrible, aggressive, rude sales approach, extremely unprofessional. We eventually told him to get out of the house. For your own safety please avoid at all costs! Such disgusting and unprofessional behaviour from a sales person should not be allowed. I would love to file a complaint for such aggressive behaviour... not acceptable!

Umaima was very helpful patient and friendly helping us to get back online couldn’t have done it without her Credit to the company 😊

Evergen + SigEnergy = 🥰 17x460w solar panels, 16kW battery, 3 phase 10kW inverter with Home Max mains failover system powering a single phase consumer unit. Wow, it just works fantastically. So happy…

I highly recommend this company. They have been amazing from the start with first class after sales service, advice and help at all times. The staff are polite, patient, well trained and very helpful. I am delighted with the installation and the service.

I recently had solar panels installed at my property, and I couldn’t be happier with the service provided by the team at Evergen. From start to finish, the team was highly professional, knowledgeable, and efficient. The initial consultation was thorough, with a clear explanation of my energy needs and the best system for my home. The team provided a detailed quote with no hidden costs, and they were transparent about timelines and expectations. On the installation day, the team arrived on time and worked efficiently. They took great care with my property, and the entire system was installed flawlessly. They also walked me through the setup, explained how to monitor energy production, and answered my questions. The panels are working perfectly, and I’ve already noticed a reduction in my energy bills. I highly recommend Evergen for anyone looking for a seamless and professional solar panel installation.

They got my personal details from somewhere and harassed me over the telephone a whole week! Even kept ringing me on Saturday!

Nuisance phone calls at 7.30pm. Sales man quite happy to talk but not listen.

Umaima talked me through the problem calmly and patiently. We went round in failing circles for 45 minutes, but her patience got me there in the end. Thank you.

Don't trust their calculations. My installation is producing 44% less than their sales calculations showed, so it'll take me twice as long to break even, which goes beyond the timespan of the installation. Stay clear.

Sean Weekes, assessor, just visited to give me a quote on fitting a full system at my home address. He had done his background investigation in advance. His manner and knowledge were both excellent. He even helped me with queries I had on another property. Professional and Friendly. 5 *

Had solar panels installed in 2018 with warranty. I have been trying to contact them for an extended period of time and they are not cooperating at all, and when they do “respond” , they ask the most stupidest questions that honestly have no answer. So essentially they can’t be bothered to help. The owner of the company is Mr Singh and he was nice while trying to make a sale, afterwards, not at all. Don’t recommend this company.

Cowboy company, not worth it

Company calls you from different mobile numbers and refuses to delete your data from their database. Worth reporting to the ICO for a GDPR breach.

Don't give them your details! Wow, what a company. Enquired about Solar, guy come out to our house and did a near 2 hour pitch and asked us to sign there and then. Most expensive on the market. Requested to be removed from their database and have had multiple calls each week from them despite blocking their numbers.

If I could leave zero stars I would. I filled in an online form on their website for a quote, and have been continually harassed by them ever since. I have repeatedly told them I'm not interested, and to remove me from their database. And yet I still receive calls from them every few days.

Sean Weekes came out to give us a quote even though we were not in his area (also son not playing football, ha ha) on solar panels, he was extremely polite and not at all pushy like some salesmen can be. He took time to talk to us about things other than solar panels, we are both dog overs and talked about our dogs. He spent a lot of time explaining what we would get and how it would work. We were very happy with him. Highly recommended.

Ewan was very friendly and showed me all the options suitable to my situation

I have told this clown company that I’m not longer interested in their lies about Gov grant, on the phone on their 07 numbers, I have blocked 4 of these numbers and they keep trying, anymore and I will report this company higher. I have recorded all the phone calls as well! So be my guest and try call me again!

Rude and don't care about customers. I filled in an online form to get a quote and they phoned me back pretty quickly. We tried to book something in but they said they only booked appointments for the next 5 days. That's their policy, fair enough, but I wasn't free in the next 5 days. They said they'd call back next week to see if we could find a slot. A few months later they call back asking if I'm still interested. I say I am. We book an appointment for Saturday. They say I'll get a call the day before to confirm everything. I got an email confirmation. Sure enough the day before I get a call and confirm I'm free, I'll be in, great. The next day comes... And they don't show up. Now that isn't the end of the world. Employees get sick. Roads are blocked. Things change. But they didn't phone me to say they weren't going to come. I waited in but nothing happened. That's quite rude. The following Thursday they phone me up and ask if I'm interested in booking my appointment. I calmy explained what happened and the woman on the phone said "do you want to book another one". I asked if she could provide me with a reason why the first one was missed and she just hung up on me. This is not a customer focused company. They want your money and business but, from what I've seen, they don't care about you. I'd honestly avoid them. Evergen if you're reading this and want to make things right you have my name above. Match it to your files. Check the appointment you booked with me on Saturday 1st October 2023 at 11:00. Check why nobody turned up. Find out who phoned me in the following week and listen to the call. Find out why they were so rude. Then call me up to explain what happened and make an offer to make things right. Edit: They phoned me again at the end of March to ask if I wanted a quote. I mentioned I'd booked one in the past but nobody turned up or contacted me to say they wouldn't come, and the man asked if I contacted evergen to ask about it. I said I did and was hung up on, and he asked what he could do to make it right. I asked him to have a little look into what had happened and get back to me. He hasn't. Surprise surprise. Edit (23/04/2024): As you can see they have now replied to me (6 months later 👀) explaining what happened, what they are doing about it, and apologising. This is a positive step. I appreciate it. You'll notice there's no acknowledgement of how rude their staff were to me on the phone though. Edit (15/11/2024): A salesperson from Evergen, John, phoned me to say he had seen I had completed an online form about solar panels and would I like to move ahead with them. That form was completed over a year ago. I mentioned what had happened previously and he said Evergen would never treat a customer like that, and I was probably confusing them with evergreen. Then he got really pushy about wanting me to tell him my door number, and then when I said I wasn't interested, he made a comment about how he knows my name, and can just get my door number from the system, then said goodbye and hung up. Weird, pushy, tone-deaf, and slightly ominous.

Absolute nonstop harassment. I’ve asked multiple times to be removed from the database but it just doesn’t happen. I am not interested so leave me alone.

Called Evergen after having problems with connection issues - assistant was Very helpful in reconnecting solar system to internet after changing broadband - including WhatsApp video call to talk through the set up process - thank you

Call, after call, after call despite asking to be removed from their database.

Sean was very pleasant & friendly to deal with. He is a great representative of the company.

Called a guy for a quotation and he spent an hour going through a shitty presentation and wouldn't provide a quote unless I let him finish. Awful experience, would not recommend to anyone.

We have evergen solar system installed in our house after the sales rep Richard came to us and discussed the advantages of getting their solar system. He said that we will be able to switch all our electricals including emerssion heater and electric heaters to the solar system so we can save money on electric. He never mentioned that this only works on summer times where we wont need electric heaters and there are longer days than nights for the solar panel to charge the battery. Its absurd to think that we use more energy during winter times and we are only saving £30 a month and paying 5x more on the solar system. The reason why we took the product into our home despite the price is because how Richard the sales rep presented the benefits and advantages of having a solar system. After a couple of weeks upon installation, we were reviewing our energy usage with the solar system and we found out that as early as 7pm, the solar battery is already drained and we are spending money on electric from the grid! We strongly believe that we were misold!!! We are not happy with the solar system. We contacted their customer service by phone a few times and it was so hard to get an answer. Emailed them about the issue and they kept saying that they will do an investigation. But they say after a few weeks of chasing that there is no recollection of such conversation by Richard the sales rep, so they are not able to resolve the issue but instead offered us another battery at a disciunted price, £3,000! Its either they did not want to deal with the issue and said there is no recollection from the sales rep (obviously there will be no admittance as he might lose his job) or they have not even spoken to their sales rep and just wants to get away with the trouble they caused and cost us! We were charged £13,900 on a solar system that we are not happy about and they still want to charge us another £3,000 for an extra battery?! Another thing that is disappointing is that Richard did not tell us that we will need another battery to sustain the energy that we need to save money! Otherwise we could have thought about using their company, looked into other solar system provider or maybe got another battery! We have not switch our emerssion heater, washing machine and dryer to the solar system, not using electric heaters and no one home most of the day but now that it gets dark at 4pm the battery is too low to sustain our energy needs for when the family of 3 and 1 is a child comes home. The solar battery has only been sustaining the electric needs of an empty house! We thought we’d be able to use evergen with all our businesses and recommend them to family and friends because their payment plan was supposed to be affordable and their solar system would help people save money. Even with the increase of electric rates, we will not be spending nearly £200 on electric as what we are to get on with having the solar system now. Paying 2 energy companies in one go is a bad decision. Evergen was not able to sort our issues out and we would not use them with our businesses and will never recommend them. Richard said they have been awarded the installer of the year for years which may be true but everything he said about saving money and benefits of using their solar system was never proven correct. We are not very happy at all and we asked them to take back the solar system on the second week after it was installed but they said when we spoke them within the 30 day cooling off period that we have to pay most of the total amount (£13,900)! So we kept it but will never ever recommend them to anyone! If you think of using them, make sure you record your conversation with the sales rep so you have proof when you are misold and they cant say that there is no recollection of the sales rep about the informatiin given, so they can just get away with the issue. Its their words againts your recording! Be safe and do your research before using them. Not very happy at all! I am not alone with the same issues.

I had a very informative presentation on solar panels from Ewan and Mark. The saving to be gain from purchasing this system. I was definitely convinced.

Horrific company keep contacting me about solar panels despite me saying I am not interested. Absolutely hound you with calls upon calls. I have told them to take my number off their system and it is against GDPR rules to hold my data after I have explicitly said not to contact me. I will put this in writing and if it continues I have no qualms about taking this further.

If I could give 0 stars I would. Sales people are pushy, do not respect GDPR despite numerous request to cease. very poor company overall

Just had a call after expressing an interest in doing my bit for the environment. Wow, I questioned the reviews and was shouted at and talked over. I repeated 3 times I wanted to end the call and some more research, the chap said there may have been some posts with negative reviews but those are from those who are not customers but after being shouted at I cannot hear this as he was proving all the negative comments were true, the red flags of not listening on a sales call do nothing to alleviate any concern at the review of not responding when issues post installation! Sadly I will look elsewhere, I do not need to be shouted at and talked over when making a large and important decision!!

avoid them, told them not interested but repeatedly call my mobile on different mobile numbers. Very high pressure sales, if they are like this after an initial enquiry and being told not interested, imagine how poor they are when they do get work

I explained them many times that I dont want your services but they are continously ringing me from different numbers without looking the time, so they gave me a lot of strees by doing this.

Imran from Evergen solar here and conducted a survey and went through the whole company, component demonstration. talked about generation of electricity and the pricing plans. i was very satisfied with service would have bought the panels if the generation was higher.

As many have already stated. There sales team are very pushy and never give you prices only promises of how much you'll save. It just felt like it was going to be a scam all along

Didn’t turn up ! Not even a simple phone call saying they couldn’t make it ! Time waisted

Sales tactics are pushy. Pricing only delivered at the end of a 2 hours sales pitch followed by ‘hold on I’ll speak to my manager’ great discounts if you sign up now!! Glad I read the reviews here before I signed up. I’ve now spent my cash elsewhere.

Companies like these would get a lot further if they didnt have awful sales reps, just told the guy I was at work and it was not a good time for a call he did everything to try and keep me on the phone. Be polite and professional and you may actually get some business, ill pay more and get octopus to do it

Such a shame as everyone makes mistakes and it’s how they’re handled that makes all the difference. Genuine apologies go a long way but as they’ve just acted defensively and tried hiding reviews instead of just apologising and being empathetic of the stress they’ve caused, I shall now share my experience wider instead of removing it if it got sorted. As you can see from all of their negative reviews; they’re all from people who keep being harassed by Evergen Solar calling them from different mobile numbers. They themselves sent me proof they’d ‘only’ called me 7 times.. when I asked them after the first call not to call me back. And they’ve said they don’t see an issue with it and acted defensive instead of a genuine apology. Imagine if they pressure their partner 6 more times after hearing no the first time… This review isn’t false and so this and Trustpilot will remain :) Hopeful there won’t be any more calls now I emailed the director’s email after receiving no response from their complaint email for 3 weeks. I then promptly received a defensive email and they tried to say they’d spent that 3 weeks looking into it haha! The information they sent could’ve been found by anyone with half a brain within half an hour so they were just blatantly ignoring my previous emails until I bcc’d the directors and team. Not too late for a genuine & empathetic apology with clear understanding 7 calls aren’t acceptable when after the first one I asked you not to call again :)

I had solar panel installed on my roof. The work was not done up to standard. When I contacted the salesperson, I was told he had left the company. I am now being charged an extra £600 for the remedial work because according to Evergen Solar I had signed the paperwork after installation to say that I was happy with the work. They did all the wiring in my box which according to my electrical engineer said they were not supposed to touch the box at all. I cannot even use my electrical as if anyone else touch the work my warranty will be void. This a is a company not to be trusted or used. I paid a hell of a lot of money to have solar panels installed and for the last 3 years I have not received even a single penny for all the energy I exported to the grid.

Repeatedly call even though I have said no thank you.

The Evergen team were clear and precise throughout and made me feel comfortable with the decision I made. Would highly recommend!

High-Pressure Sales Tactics and Misleading Pricing Revealed at the End I recently had a disappointing experience with Evergen that raised serious concerns about their sales tactics. Throughout the entire presentation, I was given detailed information about their products and services, but the price was conspicuously absent until the very end. After sitting through what was otherwise an informative session, the sales representative finally revealed the price—and it was shockingly high. This sudden introduction of a steep cost was jarring, especially after spending so much time being told about the supposed benefits without any mention of what it would actually cost. To make matters worse, just as I was digesting this inflated price, they conveniently offered a discount code that reduced the price slightly. It was clear that this "discount" was part of a strategy to make me feel like I was getting a deal, but it felt manipulative and insincere. As if that weren’t enough, the sales manager then entered the conversation with yet another offer—an even bigger discount and a reduced deposit if I agreed to buy on the spot. This high-pressure tactic to push me into making an immediate decision felt underhanded. The sudden introduction of all these "deals" at the end of the presentation seemed designed to create a false sense of urgency and confuse customers into making a hasty purchase. Rather than being upfront about pricing from the start, Evergen chose to withhold this critical information until the very end, only to then bombard me with discounts and pressure tactics. This lack of transparency and the uncomfortable push to close the deal left a bad impression. I ultimately decided not to proceed with them, as I prefer to work with companies that are straightforward and honest from the beginning. If you’re considering Evergen, be prepared for last-minute pricing revelations and high-pressure sales tactics that may leave you feeling more confused than confident.

I had a system with battery storage installed just over two years ago. The team at Evergen were polite & professional, with good communication. Installation was carried out swiftly and to the letter per the agreed install date - thank you Evergen Solar!

We recently started looking into getting some solar panels due to the costs of energy rising and decided on calling a number of companies out to help us make a decision. What can I say, evergen, were firstly very prompt in responding and extremely professional in the way they handled all my questions and made it very easy for us to make a decision. I would highly recommend speaking to the team there. Excellent customer service and communication.

Great help and info all explained by alex

Superb from start to finish. Wasn’t sure if the work would get completed as initially advised but team turned up on time, installation was a breeze and after sales support has been top notch. Highly recommend Evergen Solar.

Evergen failed to get my business due to some fundamental failings with their business. The price they quoted verbally was originally crazily expensive but then they tried yo push me into signing up by quoting a more reasonable fee if I signed there and then. Afterwards a couple of people phoned to try to push me into signing up with them even though I had explained I was waiting for other quotes. When I refused to sign they seemed to lose all interest. Then I realised they had never sent be a formal quote (in writing) so I requested their salesman to send me the quote on 3 separate occasions but never received a response. So I am not guaranteeing they would have won my business anyway but they did themselves out of any chance with their unprofessional conduct.

We have had a very positive & productive meeting with Haris Hussain. He was very informative & helpful.

Super helpful and clear about the whole process. Very professional

Happy with the survey, excellent service.

Haris explained everything really well to me.

Anila was fantastic 😻 so very lovely and helpful and sorted our issues out. Thanks Anila x

Imran, came for a visit on time introduced himself to myself and wife. Everything went as planned and I was very pleased. I need now to discuss with my wife. We are both interested and we just need tonight to think.

Lovely fella (Tom) and explained everything. He was very clear with everything and explained the pro and cons depending on household. Looking forward to having SOLAR.

Imran came and gave me a quote, very insightful and informative.

Ross was great and honestly he was the reason we went with evergen

Pushy sales people purporting to be from a reputable and well run organisation yet persistently harass from random mobile numbers, despite repeated requests to stop doing so. Would avoid as likely controls and governance not in place.

Alex was great. He came out and sorted my solar system. It was amazing.

Alex was very informative and helpful, a great experience.

Aggressive and harassing spam calls. Do not give them your information. I’ve told them 5 times to take me off their call list and still continue to harass me

We have had Josh J over today to give a quote, Josh knew everything he was talking about and got us a good deal and very helpful, josh was very bubbly and friendly and knows his stuff. Thankyou for all your help.

Prompt and crisp on their products & service. A bit expensive then many in the business but we went with them as they have been in the trade since decades & their products are superior. Special mention of Keith who was exceptional in explaining the working of the system. A mention that these panels do save power sourced from the grid. Hence we save money.

Deceptive websites to gather your info to sell you the dream of Gov grants, which they later explain on the phone don't exist. Won't email you, meaning no paper trail. Their numbers they harass you on are one way so you cannot return calls. Sales people are pushy and 'dont want you to miss out on an offer'. Please accept the first 20 times of me ignoring you, I will not answer.

During the sale period, Oliver the sale rep advised that he will be available to sort out any issue. Now after installation I felt isolated. I called Oliver, he didn't pick up my calls. It's quick to sell but to check or follow up after installation is not effective at all. Follow up team is essential especially to sort out issue with energy supplier. Selling is quicker once you sell & install, you leave that person to sort things out themselves. Nearly 2 month of installing the solar panel, no follow up call to ensure everything is sorted out especially with my energy supplier. The energy supplier are asking questions I don't have answer for, I called the office, I was advised someone will call me back, I didn't get any call back, I am left to deal with the issue myself. Can Evergen ensure customers are pleased with service rendered, not just quick to sell and don't follow up, this is not good for business, yes you may have the skill to sell but review of the end product goes a long way, you have to ensure your customers are pleased with the product you sell to them, Evergen is not the only Solar company in UK, poor review is not good for the company reputation. I am not pleased at all with the cool attitude I received. I need help to sort out the issue with my energy supplier.

They kept Calling and harassing at least 5 times after initial booking was paused I informed each one that I would call back when I was ready. The last agent rudely hung up on me. Seriously avoid if you want to save yourself from trouble down the line, bad signs early on and very offputting.

After a load of missed calls, I was caught unaware by a mobile number and answered. Seemed like an ok deal as they said I could save up to 80% on my bills. Asked me a load of the same questions by 2 different sales people. Booked an appointment and then said after review my property wasn’t suitable. Waste of time.

Please do not reach out to them for even just a comparison quote. They will keep bothering you with calls every other week. You will tell them I am not interested in a quote or even progressing with anything with you, next time it will be a new representative calling you again. Worse company ever to get in touch. I have informed them several times that I do not need anything from you.

Stop calling me told your lot 3 times I’m not interested but a representative consistently questioning my decision. Get the message. Mickey Mouse company

My experience has been horrible as have to call so many times to sort out issue I have been facing with Evergen still waiting for them to get back to me , they have taken so much money and now not getting back to me I will strongly advise not to go with them.

They told me that a south facing, one storey flat roof (3m x 6m) was not suitable for solar panels… come off it, useless company and office team

Remarkably quick installation and overall process. The time in between us deciding to have the panels installed and them being operational was only 11 days and completely stress free. Oliver the sales rep was approachable, knowledgeable, and not pushy - really easy to talk to and ask questions. Billy and Adam who came to install the panels were kind and courteous and talked us through everything they were going to do. The app is really easy to use for tracking the energy production and usage. The third party review of the plans prior to installation gives peace of mind that the energy production will be what is expected.

Spoke to Evergen and arranged an appointment for a visit and survey for 21/5/2024. Unfortunately no one showed up which is very unprofessional. There was not even an apology call despite them having both my mobile and land lane. Beware if doing business with these people and if you read other reviews this is not an unusual occurrence. I will not be doing business with this unprofessional company

After completing a online form, I got phone call to arrange an assessment. Several calls ie. area manager to sales manager the assessment (salesman) never showed up. Very unprofessional company offering discount code and window sales gimmick to get better saving in order to make a sale. "Total waste your time"

Called lass week by a sales rep wanted to arrage a free assesment for thursaday evening. I agreed to the visit between 18:00 and 18:30. Received a second call from a manager double-checking that the visit was still on. No one showed up on the day, not even bother with a message or a call. Very unprofessional!! I have been called today by someone else wanting to rearrage. I politely declined stating my reasons. I do not recommend!

They have very aggressive selling manner that I would rather go with someone who doesn't push me so hard.

Great service and very helpful

Amazing customer service. The engineers were so helpful.

Easy process insulation been really smooth both guys Billy and Adam done brilliant job.explain me everything.thanks to Ashley from office always reply back with all answers, now waiting for paperwork. So far so good thanks to all Evergen team.

What a mistake requesting information. I get called twice daily now despite asking to be removed from their database. I feel harassed and distressed. Please stop calling me

Avoid at all costs! We had solar panels installed about a year ago. The first time we had a power cut, we were without power. The Evergen solar panel system is unable to switch you over to battery power when there's a power cut! Absolutely useless. When we spoke to a manager, they said that solar systems aren't designed to run when there is a power cut. This is nonsense as friends in third world countries run for 24hrs on battery power alone! When I told the manager that, he said that systems in the UK aren't made that way. Again, absolute nonsense! Our neighbours were running on their batteries. Their panels were fitted by a different company.... On his visit (survey & sales) the sales rep asked why we wanted panels. We said that we didn't want to be sitting in the dark during power cuts. He laughed with us when, saying that we & our neighbours would be two beacons of light during power cuts. He then denied saying it. We've contacted Evergen on numerous occasions & not had any luck with getting a resolution. The rep was meant to connect with us to discuss a solution but he hasn't bothered. The panels are little more than an ornament on our roof. Our experience of Evergen has been no better than terrible. Avoid at all costs. 24/2/2024 Thanks for your response to my review, Evergen. You state that no EPS/changeover switch was specified on our contract. This was presumably due to the fact that your salesman either didn't know that this was needed to function as we told him we wanted it to function - ie to enable us to have power in the event of a power cut - or he was just keen to sell a system which he knew was not going to fit our brief. We did also contact the governing body but they were unable to help us as your contract didn't say that you'd supply the changeover switch. It appears that buyers should be experts & know what is needed but we are not solar specialists so did not know what was needed & presumed that as a "professional company", your staff would know what we needed & then supply accordingly. Clearly this was an incorrect assumption to make. We may have generated 7100kWh of power but it certainly hasn't saved us £1285.50! We still have a system that doesn't do what we wanted it to do - keep us online in the event of a power cut.

Impressed with Evergen Solar's solar installation. Knowledgeable consultation, smooth process, excellent customer service. Electricity bills have plummeted! Highly recommend!

Solor panel with battery system install Quick turn around from start to finish without any problems. Both the scaffolding company and the installation team was very good.

Lovely couple of lads, Billy and Adam, have put up the panels with everything up and running in less than 3 hours. Love the app as we can see what power we are making. Happy so far with service provided by Evergen.

The team were very helpful during the set up but I do feel a bit isolated now that i'm trying to figure things out with my energy supplier. I think a good idea would be to offer a catch up service with an in person call to make sure everythign is operating correctly. Especially as the shine phone app that you use is not reliable.

Very knowledgeable Representative who talked us through the whole experience and was contactable all the way through. Scaffolding went up on the day that was stated . Clean and tidy guys . Installation again on the date planned by 2 clean and tidy guys and talked us through using the app. Very pleased we used Evergen

I can't recommend Evergen Solar enough! Their professionalism and expertise shone through from the very first contact. The initial consultation was just as impressive – thorough, informative, and pressure-free. The Evergen Solar rep patiently answered all my questions (and there were many!) about solar power, panel options, and financing. They focused entirely on finding the perfect system to fit my needs and budget, never pushing for a sale. This initial interaction set the tone for the entire positive experience with Evergen Solar. The installation itself went like clockwork. The Evergen Solar crew showed up on time each day, worked efficiently, and kept everything clean. They were also very courteous and clearly explained each step of the process. I was particularly impressed with their meticulous attention to detail – they made sure everything looked perfect before leaving. Since the installation, I've been thrilled with my solar panels. They've drastically reduced my electricity bills, and it's fantastic to know I'm doing my part for the environment. Evergen Solar even remotely monitors my system and sends me regular reports on its performance. They've also been very responsive to the few minor questions I've had after installation. Overall, switching to solar power with Evergen Solar was a fantastic experience. If you're considering making the switch yourself, I highly recommend contacting them. You won't be disappointed!

Very efficient, curtiuos, and helpfull. Systems works great, I am impressed

From start to finish the installation was brilliant .The app was set up and explained the gentlemen installing the system was clean and tidy. Very hard to find any fault.

Evergen Solar have installed my solar panels and they were first class they worked well together installing all panels and battery they were so quick leaving no mess at all highly recommended

This company keeps spam calling me on different numbers, I've asked them to leave me alone yet they still keep harassing me!!

My experience has been amazing with Evergen Solar from start to finish. Sales process was informative and at my pace to mull the decision over. The install process was quick, efficient and accommodating. My DNO application was auto approved through a trial and had all my documents within a few days to apply for SEG. Love watching my smart meter showing £0.00 and making great savings. Thank you Timothee for all your support in getting me sorted.

Horrible after service. Not Trusted at all.. I was made massive promises about the services while selling the panels. I have informed the sales person about my plans for extension in the beginning itself, and just to sell the panels he make all the fake promises but once the solar panels are installed, they dont even bother to reply to the email, or does the call backs when you are in need of actual service. Sales person is unavailable. The boss of the sales person who is one of the sales lead, doesn't bother to provide any services when customer is looking for the help.

Had a solar system fitted by then this year after they called me. Their quote was inaccurate and they demanded more money despite the system not working as promised. We are now pursuing them for a full refund and removal. Unethical company. Do not use. I wish we never had

I made the mistake of doing an online enquiry for solar panels with Evergen and they have spammed me with calls for over a year, despite repeatedly telling them I am not interested. I have a feeling they may have sold my details to a subsidiary company and have asked them to remove my details and unsubscribed from mailing lists, yet they still continue to contact me. Evergen really need to sort out their marketing strategy as continually calling multiple times every day does not make me want to purchase your product. And the poor reviews make me very glad I didn't proceed after my initial enquiry.

They are constantly bombarding me with spam calls on a mobile number. Very suspicious seems like a scam.

If something seems too good to be true it usually is.... Do not fall for the advert on YouTube, no the solar panels are not free. Tried asking a rough cost as they insisted on coming out to look at my house for some odd reason, I explained I didn't want the solar panels on my roof....anyway the woman was very rude and didn't want to give me a rough quote instead she insisted on asked all sorts of personal information which I thought was none of their business. I do not trust this company I will be getting solar panels installed with a different more reputable company unlike these cowboys.

Had Jamil from Evergen solar over. He took his time to explain all the figures and pricing, and answered all of my questions. I have to say my experience with Evergen was far superior compared to other larger companies (Utility suppliers offering solar). Evergen actually came over to assess my house instead of doing it on google earth and as a result of this I was able to get an extra 2 panels which other companies were telling me I couldn’t have. Also with pricing I realised that other companies would start off with a lower price but then start include additional costs so the actual overall price was much higher than what they had originally said the system would cost. Evergen’s pricing including everything and no hidden additional costs when it came to the installation. Overall really happy with the install and service from start to finish. Special thanks to Jamil for all of his help and support throughout the process.

Very rude call center! They tried to force me to book a survey for a Solar PV system and when I asked a couple of questions about the company details they hung up on me!...

A Yo-Yo Experience Our experience with Evergen began with Stuart Goodman, who visited us and gave a great presentation on the benefits of solar through Evergen. He was well prepared for our meeting, providing a detailed example of how the solar panels would look on our roof and clearly broke down the return on investment. He was able to answer all of our questions and wasn’t giving us a hard sell, which we really appreciated. By the end of the evening, we felt confident to buy through Evergen. We were super pleased with how things progressed. The scaffolding went up smoothly and exactly as promised, then Anthony & George arrived to do our installation. They were superb! They arrived bang on time and were true professionals! They worked really hard to get our solution installed and were very respectful of our home. We had great fun with them and would honestly say that if they arrived to fit your system you’d be in very safe hands! Up to this point, it was pretty much a flawless experience. Unfortunately for them, the very last part of the installation involved connecting up the Shine box, which displays the solar being generated on the app. It didn’t work. They spent about an hour trying to troubleshoot the problem without success and in the end, concluded that we’d received a faulty box and they’d arrange for a replacement to be sent to us. This was when our experience began to be tainted. The replacement box arrived and connected straight away to the app, proving that the previous box was faulty, but the app kept showing that they system was offline, giving us no confidence that the solar was working properly. It then took nearly a month for a solution to be found and we went through a lot of frustration trying to get help. Thankfully the situation got escalated to Mohammed Mirza, who suggested that we change from the ShineLan box to a an alternative ShineWiFi-X, which seemingly provides the same functionality, but gives a better signal between the inverter and the app. My husband configured this remotely with the guidance from Mohammed and we were relieved to finally be able to see what our system was doing, without having to go up to the loft to read of the inverter display. If this solution were provided sooner, it would have made our overall experience much less frustrating. Mohammed then (very patiently) explained the queries we had with the operation and went over and above responding to questions, even on Christmas day!! I’m pleased to say that we are finally enjoying seeing the amount of solar energy being produced and that overall, we’d recommend Evergen, despite the hiccups, as they’ve been doing this for a long time and you can tell that they know what they are doing.

Waste of time. Survey took over an hour and despite repeated requests for the quote I have been ignored. They also used pressure sales techniques to get to sign up for the solar panels during the survey. Not good 0/5

I was visited by a rep yesterday at my home where they seemed to have a strange scam type sales pitch. The first chap will come into your house and make it very clear to you he is self employed and not representative of evergen. He will go through the quoting where he will land on a higher than expected figure. He will then call into evergen head office where he will be greeted loudly by a sales manger who will be aggressively boastful of how great evergen are and if you want cheap rubbish to go for a lesser company and come off the phone quite abruptly. The first chap will then explain how he doesn’t represent evergen and that he can get you a price (around 20% cheaper) from the company he does represent, and that he will be in touch a week later. Evergen have now just called me to see how my salesperson was received. It comes across so salesman like and I did not enjoy being disrespected in my own home, I particularly don’t enjoy being persuaded into a sale. It’s a no from me.

Excellent installation of the team of Alan and Ryan saw 10 panels fitted and connected in 6 hours, no mess and such a friendly team!

Installers arrived feb 2022, left incomplete. No response from evergen for 6 months. Had to resort to mediation and consolidation of contract to put an end to an awful experience. Avoid at all costs. There are much better organised and efficient solar companies than Evergen. The whole process took 20 months to sort out.

everything went well Ryan and Alan were great

Gest had my panels installed , happy with them

At first service was excellent, fitted professionally and service was fine until we made payment in full!! 12 months on despite many emails with the complaints department we are still waiting for our DNO certificate, which means we are losing out on the cheaper electricity we should have through our solar panels. We received the following response from the complaints department at Evergen. I sent the G98 application to UK Power in Dec 2022. We have never received the approval back from them. I have chased UK Power for a response today, I copied you on this email. We can’t force UK Power to get back to us unfortunately but we have been chasing this and will continue to do so. ---------------------------------------------------------------------------------------------------- This was the last communication received from Evergen. A we've got our money tough luck attitude!! Steer clear of them!! It ic costing us a fortune.

I had a great experience from start to finish. Andy was excellent at running through all the information and establishing my needs. The Operations team were fantastic at communicating what was happening at every step of the way, keeping me in loop constantly. The scaffolders turned up on time and we're polite, friendly, and worked at super speed. The installation team were just as brilliant and had everything up and running in no time, and talked me through the system, making sure I had a good knowledge of what I was looking at on the app. A thoroughly professional service from start to finish, I can't recommend them highly enough!

The engineers are well experienced, they actually worked as a team, they carried me along through the process. They asked me where I wanted my inverter and battery to be placed and how I wanted the wiring to be done. They listen to my request as I didn't want it in the loft, just incase of fire.

Was a simple, non pressured process from start to finish. End result looks amazing and is immediately giving back

I recently had solar panels (including a battery) installed by Evergen. Despite it being a horrible day, they did the work in a day and took care to not be dirty in my house. Time will tell but so far so good!

Update: Having spoken with a manager, they read the email from the sales rep and arranged for the battery to be swapped to the correct one the next day. The quality of the installation seems good, I'm very happy in general with now being "solar". Growatt's (the tech they use for battery and inverters) quality seems good but the software for managing it is quite clunky in places. We will see how this develops. -------- Original review: Honestly appalled at how I've been treated post installation. A few days after the install (which was done well in fairness) I figured out what felt off about the system. They had installed the wrong battery (lower quality and capacity). I contacted sales to let them know and offered what I felt was a very reasonable compromise (rather than sending someone out to remove the wrong battery and install the correct one, I'd accept them sending a second of the wrong battery as I could at least link them together giving me more capacity albeit with a less high quality piece of equipment). The response from both sales and operations was that they had installed as per the contract which they forwarded me a scan of, where I had signed agreeing to a 5kw battery. I immediately pointed out that a) Kw is a measure of power not capacity (the correct battery would have been 6.5kwh, but the one they installed was 5kwh. Both batteries are listed as 5kw) and most importantly b) I forwarded the email from their sales person to which he gave the specs of the battery *and attached a PDF with it's exact description*. He even called it a 5kw battery in his email (which was correct, see point a). I thought this was pretty straightforward but sales have not even responded to my email making the above points, and operations keep on contacting me asking me to settle the invoice, keep pointing at the contract and have not addressed either of my points. I have also asked for evidence of exactly which solar panels have been installed so I can be reassured that those are correct as well but this request has also been ignored. I have referred the matter to HIES, but it is honestly beyond me that a company, when presented with the literal and exact proof of what was sold being different to what was delivered, can just ignore you and keep asking for money. Posting this here in the hope it prompts some action on this.

Absolute flawless installation, and superb support over the entire installation process. I would recommend Evergen Solar team for their professional and honest operating model.

Great experience All the staff were great, no problems and am looking forward to save some money on my energy bill Thank you

Very professional, kept us informed at all times, fast and efficient. Recommend!

Excellent company they installed our solar panels inverter and two batteries. A friendly staff who answer any questions quickly.

Outstanding team and after sales support! I highly recommend Evergen Solar.

We have been very pleased with Evergen from the moment we spoke to Andy. We discussed what we needed to meet our needs and Andy gave us detailed information about their service. The installers Josh and George came on the arranged day. They discussed the layout of the panels as unfortunately the survey did not realise a problem with our roof and we had to alter the plan slightly to get all the panels fitted, both were professional and courteous. The installation was quicker than anticipated and they were very accommodating to our wishes. They cleaned up after the install to our satisfaction and installed and explained the app to use in order to monitor our production usage. The app has a few minor teething issues with the software which should be remedied shortly, but we are have been very pleased with Evergen and would recommend this service to anyone considering a solar power system.

Don’t use this company, countless issues and no one communicates with each other. Over a year it has taken to try to resolve our issues, no response to our complaints and questions. We are decent people that just wanted what we were promised. It hasn’t delivered, we have not saved money having the panels. The system has broken down around 5 times. Wouldn’t want anyone else to experience this.

Cannot fault this company. No pressure sales, quick delivery and fitting of the solar panels, excellent installers who cleaned up afterwards. Great communication with us throughout the process. System was fully explained when installed. Around a great experience. 10/10

Salesman was extremely knowledgeable and answered the many questions I put to him both at his initial visit and subsequently. The installers were delightful and explained things well. Production from the panels has been very good. I had solar panels/batteries at my previous property and am delighted with my new installation. The only negative is that this company (for whatever reason) does not include iBoost to heat the water tank from solar generation (not quite sure why not!)

Great service from start to finish

Great customer care and quick and easy installation of a great setup

Very fast scaffolding up 1 day solar connected the next. App not so good

Thoroughly recommend Evergen Solar, from start to finish an A1 job and we are already seeing the benefits of having solar panels installed. No pushy salespeople with honest figures and data quoted. To the installation team who installed way ahead of schedule and were happy to answer my questions. Special thank you to Steve from the operations team

We had Alex Hobbs at our bungalow to give us a presentation and quote for Solar Panels. Alex was very polite and gave a really good presentation and was very clear and precise in the detail. 5 stars for his explanations. We were surprised at the cost even after a chat with his boss and a bit more discount. Due to our ages and costs after a few sums we decided not to go ahead with the panels. At no time did my wife or I felt pressurised to go ahead there and then. Jim Dixon Gedney Hill

Evergen is a professional and reliable company - everything went smoothly 👏

Very informative sales rep made all aspects of the technology clear. Installation was smooth and hitch-free and our house is now happily generating solar energy. Panels are really efficient; we were still generating low levels of energy at dusk which surprised us a lot and on the following, sunny, day our battery was fully charged very quickly. Lost 1 star because we've had a large red and yellow dial set up next to our meter on the front of the house, which we had not been told about in advance and which looks awful, and the fact that we cannot begin to sell our excess energy back until the Home Pack is issued which was an unexpected delay.

Very reasonable and enjoyable

They provided very good services and explained all the thing very detail.

We had our system installed yesterday and the installers and electricians were excellent. Efficient and courteous they completed according to plan. The installation was neat and tidy and operation explained to my satisfaction. My only recommendation is that when the system layout was designed, the salesman should take a minute to ensure there is a place to locate the outside cabinet which is large. We had to work on the fly the day of installation to locate the inverter/battery in the loft. This was neatly done but ideally I would have the battery outside for safety reasons. I have purchased an additional smoke detector for the loft just to be on the safe side. Overall, I would recommend the company with the caveat regarding after sales service which I have not encountered and hope not to😊

Extremely poor customer services, staff will give you lot of respect and call Sir/Madam only till installation. Once installation is completed, they will not help with any issues or queries, So Don't fall in trap, get quote from multiple suppliers and then go with some one else, not with Evergen. at my home because of tiles on external wall, cable from panels to meter need to go from inside a bedroom closer to radiator, their installers damaged radiators pipe while installation, now radiators in bedrooms don't work, chasing Evergen for 6 months to fix it, but they say, its not their responsibility.

We had a salesman visit to give us a quotation and agreed with sales under pressure to make a decision on the spot. After he left, we did our own research (thanks god for the internet) and felt the quote given to us was absolute rip off. It was almost double the price. We soon called the salesman to cancel. The managers tried to call us a couple of times to convince us to stay but that did not change our mind. After we say 'no' to the final quote, he said 'thanks for your time' then we were about to hang up, and I heard him loudly saying 'Carters are dead!' on the phone, not to us directly (i hope) but probably to his colleague or so. How HORRIBLE? I will never know whether he did intentionally. I hope it isn't, hence giving 2 stars instead of 1. I now never know what the performance of the solar panels they are selling but I would not certainly want to pay the amount of money to the business that has no moral, no customer service, rude and overpriced. We were actually going to have the solar panels installed in our property at some point and were going to consider evergen but I guess according to them 'we are DEAD' so won't be happening. My advice is do your own research before and I'd avoid them.

Fantastic process from the sales person to the installer, including the scaffolding company. I would have no hesitation recommending Evergen. Thank you

Despite some shaky reviews on here, from the initial sales visit through to installation, our experience has been one of an efficient process. The sales guy was very new and inexperienced and kept phoning his more experienced colleague for answers, but that was OK (we all have to learn on the job occassionally). Install date confirmed after all the various checks had been completed with HEIS. Install experience was really smooth, scaffolding arrived on the Monday (earlier than we were told), panels fitted on the Tuesday, and scaffolding removed on the Wednesday (again earlier than we were told it could take). Only issue have found is telephone lines can be difficult to contact them at times, and the handover process of 10 days seems longer to receive documents required to actually earn money from the exports back to the grid. This also was not highlighted during the sales process, with focus being on benefits from the moment panels are installed. Have found emails have been responded to in a timely manner (within a day) which I prefer anyway as then I have a written record of what has then been discussed. The dashboard app is a little basic at times, but its OK. Would I recommend the busines to anyone else? Yes, but be mindful that a panel system with battery and invertor installed does not come cheap as has also been mentioned on a few of the other reviews.

We were contacted by Evergen, and agreed to have an initial consultation. The rep duly arrived and insisted to be seated at our dining table rather than where I suggested. He began his sales pitch, but was clearly irritated by my wife who it seems was not paying enough attention for his liking. “You don’t seem very interested” was the rather rude comment passed. My wife explained that it was me that was the interested party, and the one who would ultimately make the decision, and that she may have to pop out for a few minutes. We were told if that was the case he would “follow you out the door” Unbelievable attitude, from a company we could not possible entertain.

Smooth process, nice and quick and everything got explained at every step

So after a year with these panels we have seen no reduction in are energy usage. When we try to contact them we get no ansa by mail or by phone or chat. So we have not saved a penny on our power over the year

Spent 14k on purchasing the system to be installed at my house in Telford. Highly disappointed by the service. The sales rep Barrie Fox does not respond back to your messages after the sale is agreed. Eventually you have to call their sales number to try and get through to someone. The fitters did not do a proper survey of where my internet router is and have installed the inverter and batteries too far that it does not pick up signal to activate data on my app. Therefore, since installation i have no idea what the system is generating or how it’s actually made a difference to my savings. When i contacted Barrie Fox to highlight this issue, i was simply told it’s internet issue on my end and there is nothing they can do to fix it. All they were interested in was their money and thereafter didn’t want to know you as a customer. I received no help with what i need to do in terms of letting my electrics supplier know of the change. I’m simply left to just deal with it all myself. To top it up, the scaffolding has been at my property ever since the installation and no1 is coming to remove it. Leaving the property look ugly for weeks. PLEASE do your research before you sign up. Worse people to deal with!

Installation day - - off to a shaky start. An electrician from Voltron arrived at 09:10hrs and informed me that the roofer was sick and the panels would not be fitted today but he would carry on and install the storage battery and inverter in the garage. At this time Evergen had not contacted me so I had no idea what Plan B was. After several text messages to the Surveyor and two strongly worded emails to Customer Services and the Helpdesk, things began to happen. To cut a long story short, two other guys from Voltron arrived at 13:00 hrs and things really started to happen. Danny, the first electrician to arrive, had worked hard making good progress. Elliott and Kye, also from Voltron, knuckled down and between the three of them twelve solar panels, one battery and one inverter were installed and commissioned by about 18:00hrs. These three guys saved the day. Their standard of workmanship is very good along with their enthusiasm and willingness to get the job done and finished on time. The equipment supplied is good quality. I am happy with the solar installation, the way it all works and getting free electricity. Thank you Evergen. Evergen responded well after this shaky start, and I would certainly recommend these three guys. There are lessons to be learned and I would be happy to share my thoughts with them.

Fitters were really great but a few muddles with admin/ office staff. Panels working well.

Installation, for me, was a bit shambolic. I was told it will take 1-2 days, and in some 'rare cases' 3 days. Expected no stress to this and to just leave them to it. Unfortunately this wasnt the case. Monday - I was expecting the scaffolders to be at my house. I had been given this date when given the installation date. Then a few days before told its usually the day before (Which would have made it Tuesday). They didnt arrive Monday. Tuesday - Scaffolding arrives. No problem with scaffolders Wednesday - Install day. I am initially told they are installing 9 panels (it should be 11) and 1 battery (it should be 2) and a 3.3kw battery (they should both be 6.5kw). This is over the course of half hour. I ended up messaging the sales guy, who said he would chase it. This ended up being paperwork issues, and the correct panels and battery were actually present. The electrician got to work, and the roofer turned up. At this point the roofer could not continue because the design team had made mistakes. (In the installers words, "When it rains, it would just come through your window"). This resulted in back and forth with the roofer, his boss, evergen, then eventually myself, in order to get a new plan approved. It was gone midday before things were properly started for this reason. By the time it got to the installation, it was then realised there also was not enough equipment sent. Not enough rails and hooks. This then had to be complete Thursday instead. I informed the installer I would have been up all night due to an airport run, and therefore if arriving at 7:30 as suggested that would be fine, but if not I needed to know. Thursday: 7:30 arrives and no installer. By the time it got to 10:30 it was clear he hadnt turned up and I called evergen. By this time I have been up over 24 hours, as they were informed. I finally got an answer by 12pm that they were going to be there early afternoon!. By 2pm someone was at the house again (roofer) and by 16:30 another roofer. They had problems getting the system online, but thought they had it working by 19:00. They left as 'working' but clearly it was late in the day. They went to fit the bird barrier, and yet again not enough kit, so couldnt get it installed. I was informed someone would return. Friday: Its clear its not working. I called the office first thing to inform of this. It was checked their end and confirmed. After much back and forth throughout the day, I finally got an answer at 15:30 that nobody would be returning to resolve the issue until Monday. Monday: Finally someone came on the Monday to resolve the issues. There was a roofer present to sort the bird barrier, while an Electrician was trying to find the issue with the installation. After much "We dont know" throughout the day, and mentioning of pulling out some of the installation and replacing, it was eventually resolved, and was apparently the result of something simple being plugged in incorrectly. This was 17:30 on Monday and its now working. Thursday: The app goes offline, and I dont know why. I contacted evergen who said they would get someone from Growatt to call me. They sent me a message on whatsapp to tell me they would have to call me on the following Monday as they were away. This surprised me very much, as would have expected someone to have been in touch that day, or at least the day after, rather than 4 days later. Managed to resolve that myself in the end. Evergen should have people who can at least talk you through this process in my opinion. At this point I hadnt even paid for the product, and Im being left to the manufacturer. Thats simply bad service and has left me worried about how the future support of my product is going to be. This is not a small purchase. It simply should be like this. The above said, now the installation is in, its working well and as expected. Things were left tidy by the installers, things were installed where we wanted neatly, and the one thing I can say is that everyone I have dealt with has at least been very polite.

From start to finish a 5* job , George the consultant explained everything very clearly and recommended what would be best for us , The installation went very smoothly with no problems, the two guys were polite and made no mess , Would highly recommend this company

Quick and efficient 👌

Very efficient company. Done quickly in one day with friendly staff who constantly kept us informed.

Excellent installation Very quick & efficient

UPDATE - It's been nearly a year since we originally signed up and the panels are finally working, but only after we contacted an engineer privately to sort it. Barely a word from the company, the worst service I've ever received. Terrible company - if i could give no stars I would. The install appeared to go smoothly but we then found that a cable hadn't been attached properly. 4 months later, 3 days taken off to wait in for engineers who didn't turn up, and hundreds of emails back and forth to their "customer services", we still don't have working panels and they will no longer help us. Avoid at all costs!

Easy to deal with, curtious and fast! From the first contact to completion, it was all done and dusted in about a month. I was expecting to be waiting months! Customer journey team were a little tricky to get hold of on the phone, as their contact number seems to be for sales and operations only, but communication was generally quite good otherwise.

They came promptly, even early! Work could not be completed that day as I have unusual roof tiles. I thought I'd have to wait a while for a return visit and have a long wait on a phone helpline. However, they came first thing the next working day. One niggle, the internal electrics man left quite a mess to clear up.

From the initial contact to installation everything has been brilliant

I was happy with the installation. Both the scafolders and panel installers were polite friendly and efficient.

All ok until something goes wrong. System installed in July 2012- check what you’re getting as I had different system to the one used for projection-fault reported November 22- I’m still waiting for replacements! Latest email informed me that if it wasn’t resolved by 25th July, I would have to pay for the work as warranty would be out of date by then! No inverter or access to batteries for last 8 months!!

The whole process with Evergen, of having 10 solar panels, Inverter and battery storage was much easier than I first expected it might be. From the initial visit from the Sales guy (Andy), to the installation by a team of friendly guys, it’s all been pretty smooth. The app has a lot of information about the usage and power generation and looks a bit confusing, so if I had to give any constructive feedback, it could have some better user instructions so you know what everything means. We’re definitely enjoying watching the free energy powering our appliances and not seeing the existing smart meters tick up the £’s every time you switch something on. Thank you. 😊

Good info from the company, but scaffolding turned up unannounced, and some mess left by fitters. Quick fitting and easy to monitor effectiveness.

Easy process explained all the way. Great team of fitters too.

Happy with installation and performance so far. Timetable was met and work carried out efficiently.

Very swift and efficient service, and on installation day everything was up and running by midday.

Hi there, I'm Eduard from Sittingbourne, the Evergen Solar group done everything as it supposed to be done, it's a high quality job ,clean and quick, from the moment that i've signed the contract it took 3 weeks to get everything installed and fully working! Thank you Evergen! I would highly recommend !

We feel compelled to write an honest review of this company. The aftercare we have received has been shocking! Our installation was paused due to a faulty piece of equipment, and 5 weeks on we are still waiting for any indication that the faulty part might be on it's way. Multiple attempts to contact and constantly being told to just wait!! Not happy.

Outrageous service. Booked an appointment. An hour after the appointment was scheduled and no one showed up, I contacted evergen company just to find out that they were not coming for whatever reason. Unprofessional and unreliable. I would advise to avoid for all costs. If they don’t care about their business why should we? There was no attempt of contact over phone or email (so do not lie). So that is how it went: I submitted enquiry, and next day young person called me back (putting aside that it sounded like phone call was made from the pub, background noises were some sort of lady was swearing) asked for addresses names energy bills and so on without clarifying what do they need it for at this stage. Second call took place day before visit to confirm details and time of visit. 3 call i made to check if someone is still coming because they are an hour late. My roof may be not suitable for solar panels, but your professional opinion is based on google street view as none of your technicians showed up for appointment to actually look on it. This company is a joke and person replying just lied.

Good company to deal with. Dedicated technical team and call center, always available for support. Reasonable price for latest products solar PV. Would highly recommend fitters fully experienced time served and clean. Consultants are professional and easy to deal with not pushy. We are overall very happy. with

Work carried out buy evergen I have no problem with but there subcontractors are a different story I have been left with leaking conservatory roof since having solar panels fitted due to the neglect of the scaffolding company and after having them fitted the back end of last Yr neither company have resolved the situation yet even tho I have full videos of damage being caused be careful evergen have not taken responsibility for there subcontractors which they should have 100% they don't care like they should paid in cash expected more from them email after email phone call after phone call to evergen still ongoing I would put the video on here for all to see if I could

Their salesman arrived for our Friday appointment and explained everything quite well. Very keen to get a deposit on the day which I will never agree to before completing my due diligence, but I was quite happy with what was being proposed. Has to endure the fear of loss sales techniques when he 'rang the office' to confirm I had declined the discounted offer of having an Installation done in tandem with another property in my area as naturally I knew 'the office' would provide a further discount to secure the deal on the day. I explained that on the following Monday I would proceed with, or decline the offer based on my research, and agreed for him to call me on the day, providing all my contact details. The main concern I had was the apparent poor level of customer service that other Google reviews had mentioned after parting with their money, the scaffolding being left on my property that would not be under my own control, and the fact that the solar equipment was not 'the very best available as I was continually told and I planned to address this on the Monday phone call. Low and behold, I have now waited well over a week for the phone call and received absolutely nothing. I am not at liberty to chase a company and part with £11,000.00 to provide them business and have next to no aftercare or liason and so like many other reviewers I will look elsewhere. Its also interesting the amount of generic named 5 star reviews that have been left with virtually the same review content that have never reviewed another business before. Don't waste your time and money.

Had an appointment booked for 10am, no one turned up, rang their customer service at 11.00, they will pass on our details to find out where the surveyor is. I won’t hold my breath!. Now 1.30pm. No phone call. We will look to use someone else.

The soler panels is working to perfection so far

Defiantly the most dishonest company I’ve ever dealt with (ROSS), I would not recommend, the system does not cover my electric bill as promised, cannot charge my car as promised, still got high bills but shelled out 12k, not worth having solar

I am really happy with the service provided by Evergen. They are very professional.

A good job well done with no fuss or mess

Great service and a high quality product. We are delighted.

The fitting team arrived about 8 am & set about the installation. They were very efficient & professional

The sales person that came to our house needs training on his selling techniques. Dissing the location of the house, the choice of newspaper we read and then commenting on my birthmark ( not a mark from a thump from my husband) and then giving them “homework” before he has even told them about the product is not the way to go.

Scaffolders arrived when scheduled. Very friendly and professional. Next day, 2 fitters arrived punctually and were very polite and professional. They explained the process very clearly and answered all questions we asked. All in all, from start to finish, 5 star service and would recommend to anyone

We had our solar panels installed today, could not fault the service. Extremely friendly, professional, courteous and knowledgeable. Such a nice crew sorting out our installation. So nice to be generating our own electricity, Thank-you Evergen

A truly pleasant experience from start to finish. Installers were extremely polite and professional. No bills to compare yet but it appears we are using nearly 50%less of grid usage. Win win.

Great company

Great customer service support. The rep was really polite and professional. Evergen sorted everything quickly had had the solar panels fitted within a few weeks. However the communication between us and the scaffolding company could had been better.

Quick efficient installation (taking a little over half a day). Working very well and exceeding the sample data provided prior to installation. Recommended

VERY PLEASED WITH THIS COMPANY

Great experience from start to finish, no hard sell from a pushy sales man, sold sufficient number of panels not oversold - only need enough to provide energy for your property/usage. Well explained process and quick, efficient installation. Cannot recommend highly enough.

The Evergen salesman explained the system clearly. The three men who fitted the solar panels arrived on the dot of 8am (as scheduled) and worked solidly for four hours. They did an excellent job, and could not have been more courteous. The only problem was caused by the sub-contracted scaffolders, who weren't very keen to take away the scaffolding, long after it was needed.

Evergen quoted a competitive price, were very patient when I had to ask them to delay the installation date and dealt courteously with me throughout. I would particularly like to call out Steve Blay who was unflappable and of course Billy who did a nice clean job on the installation day. No mess and did exactly what it says on the tin. Now of course I am glued to the app....................

Myself and our partner took tome to speak to the rep all sounded great (it qas not!) we put a seposit down £100 cancelled 3/4 days later 4 months now no sign of the deposit money

My husband and I have been considering Solar panels for quite a while, and when I received an e-mail from honest solar quotes I contacted them. We were put in touch with Evergen , and a sales representative called Craig came out to give us a quote. We found him to be professional and down to earth and we were happy with the information and the quote, so we signed up for 12 panels and 2 batteries (we have high usage) The panels were fitted 3 weeks later in half a day by a team of caring, efficient lads , and after just one week of not particularly good weather......we are absolutely delighted with them, and with the amount of solar power we are getting from them ! We are convinced that in the height of summer we will be self sufficient for electricity. And we estimate it will only take approximately 4 years for them to have repaid the initial cost . We are so glad that we chose Evergen and so glad that we decided to install solar panels.

Saleslady very good. Installation disorganised in that the correct solar panel brackets not provided on day 1 which delayed installation completion by 10 days. Scaffolding looks as though it is going to take some time to come down. Installation team very helpful and quick.

What a professional service we have received from the start to completion of the installation. The 3 gentleman that installed it were helpful, polite and accommodating and got on with the job promptly. Any questions we had, we had the answers quickly. We would recommend this company to our friends and family. They cleaned up inside and out of the house once complete. We are glad bird proofing was included as many friends have said this could be an issue.

Very happy with the instalment

Great customer service and great team, thank you so much guys what you promises that's what I've received, thank you