Britain Energy

Wouldn't use company. Insulation Staff spoke limited english and when i asked a question they spoke amongst themselves in their own language , then were constantly on their phone on loud speaker in their own language. Felt under pressure as i stated i didnt want one of the services the tricke vents as they were not needed on all windows and they were wanting to place them on the side of the window not the top. They said i couldnt get insulation and boiler , then stated we have come all the way from blackburn when i said i think i will leave it . I eventually gave in and had boiler men come the next day again english was limited and spoke in their own language . Gave me a few minutes guide on the app to use for the radiator valves and left me to put some of them to put on myself !! The pressure in the boiler has gone twice in the 2 days ive had it and nobody has come back to me about issues after chasing it a number of times!!

I was very impressed with the work and how they tidied up after themselves. The work done was neat and tidy

Avoid. Poor workmanship and zero aftercare Had a boiler installed for my elderly mother under a government scheme. The job was delayed multiple times, but eventually completed. The boiler failed the very next day due to a pressure loss. When I contacted the company, no responsibility was taken. I was passed to a complaints number that went unanswered. No engineer was sent and no attempt was made to resolve the issue. My mother is elderly and has dementia. She was left without heating, and the lack of urgency or care was alarming. We are now having to pay another firm to inspect and try to fix what appears to be faulty installation work. Following on from my review. We have now identified the problem which has come at substantial expense. The engineer left one of the bleed valves loose which has caused loss of pressure and damage to carpets. Shoddy is an understatement. Just read your response to my review which just compounds the ridiculous way you conduct yourselves as a business. My mother has dementia she also doesn’t speak English. So please do not lie in an attempt to justify the unprofessional and shoddy works you have done.

Very nice guy,

All work carried out professionally by the two males would recommend Britain energy. Satisfied with all work

They've done a great job of my loft insulation and extractor. They've worked solid all day and managed to get the job completed sooner than expected. They've also kept my house as protected and clean as possible. Would recommend.

They installed a boiler under the government free boiler scheme. It’s at my older aunties house. First there was a wrong part in the fitting and now a leak and they can’t come to repair it. Absolutely a nightmare.

Arslam and his team arrived to do the loft installation the trickle vents and extractor fans very happy with the service very professional and courteous and very polite people. However I have just noticed there is a hole in my ceiling which needs rectifying as soon as possible possible.

Biggest mistake I ever made reaching out to this company for a free boiler installation, they told me I qualified but only if I agreed to have my loft insulated, I told them that my loft had been insulated and boarded and is being used for storage, to which they said they would then send someone out to ensure that the level was at the appropriate 300mm to which I agreed as you can see the level without removing any boards as the boarding stops about 1 foot before the floor meets the roof, instead they came, ripped all my boards up, removed all the insulation and put it in bin bags do dispose of and then replaced it with the same type of insulation at a very inadequate 100mm and then left the boards in a pile in the loft. I chased them up about this and they Insisted on rectifying the damage, I had my doubts that they could so I had the company that boarded my loft have a look and they quoted me to repair it, a reasonable £406, I asked British energy to cover at least some of this and they refused insisting they will fix everything and assuring me that all will be put right. They arrived and managed to cause even more damage hacking the board up to fit them like an insane puzzle, with huge gaps and and sections left un-boarded, cracks in the boards and parts not even screwed down. I contacted the company that boarded my loft to take a look and give me a professional assessment and they were shocked at the destruction and now because the boards would need to be removed and then replaced I was quoted £985, I put this to Britain energy and aside from an email over 2 weeks ago telling me they take complaints seriously I have heard nothing from them, my loft was destroyed 2 months ago and nothings been done, I'm pretty sure I'm being ignored at this point and have been advised to take legal action, fortunately the loft company is happy to provide photos, documents and statements.

Sami was great thankyou

Sami the assessor was really good and listned to my queries and did the survey efficiently.

Sami was exceptional and very helpful and respectful on his visit. Thank you.

Sammy came to perform our energy survey today! Excellent Agent, very polite & professional,

Kam was very efficient and worked in a tidy manner.He was very pleasant and friendly. He explained what he needed to do for the survey, and at the end of the survey he explained the next steps in the process. He left the property in a clean and tidy state. I had no issues with the work he did.

Had loft insulation and extractor fans fitted in kitchen and bathroom,after repeated emails and phone call explaining the shoddy work carried out in the bathroom I'm still waiting for a response a month later.slack workmanship all round.

Good

Anthony server was most efficient

Antony was very helpful and answered all of our questions with ease

Anthony was very experienced and very efficient. Thank you

Anthony from Britain energy came to do survey for free boiler service, very professional .

Anthony from Britain Energy Very polite and respectful Had a good chat 😁 Explained procedure and happy with process Thank you

Antony very professional explained every thing to extremely well great service

Hi Harry goodafternoon I am very happy to he is explain to my house survey thank you for me help Kind regard Lachhin thapa

Thank you Anthony from Britain Energy for a professional and friendly service.

Anthony from Britain Energy.Thank you for coming owner and doing surveys on my home.

Anthony from Britain Energy was very kind and explained everything very well to me. He was polite and friendly. Also Punctual.

Anthony was super efficient and helpful

Friendly member of staff visited my home for the survey quick and efficient

Anthony was great. He came and surveyed our property in a professional manner. Many thanks to him for such a sterling job

Anthony visited our property today and was very professional and providing detailed information on each step by step process he will conduct. After the survey was completed he also went through next steps and what works are involved and the estimated line.

Anthony was very good and helpful. Am very nice man and very explanatory

Anthony was great and professional.. very impressed

Anthony was very efficient and thorough, explaining the process. Very considerate through the review.

Had a survey carried out by Anthony who was very thorough and informative as to what my property could benefit from to make it more energy efficient. Thank you jason

It was a pleasure meeting Mr Harry today at my property, regarding Boiler Grant. I am very happy with his professionalism in giving me a detailed information. His approach is very polite, helpful and full of information. I do recommend him..

We had a visit today from Anthony of Britain Energy, to survey our property for a new boiler. Just wanted to say how polite & professional Anthony was, explaining everything to us & answering all our questions. Many thanks, Karena Furner.

Anthony from Britain Energy. Very competent, answered our questions, went through list of information he had to give us. Measured property efficiently.

Anthony is very cooperative and supportive. He is very good and nice .

Harry visited me today and he was amazing so professional he explained everything so briefly would recommend him he done a fantastic job.

Antony visited today to undertake survey. He was very polite, thorough, professional and informative. Thank you

Anthony was brilliant , very efficient. Lovely and friendly!

Had a visit from Anthony to survey the home. Was a great service

Anthony came and purveying my property and he was professional and prolite

Anthony was very polite and very thorough! Provided a professional service, I would definitely recommend.

Just had Atif come to survey my mums property for the government boiler/insulation scheme, Atif kept us informed at every stage and told us what the next stage would be, very good communication Thankyou

Arid ail he was very helpful very professional at job

Atif good and survey and informative

Mr. Atif Ali came to survey our house for a new boiler. He was very thorough, professional and polite.

Atif was very good , polite ,and showed respect for my house , EXCELLENT

Atif was very friendly and efficient and explained everything to me as he was completing the survey. I am very pleased with the service from him and Britain Energy

Contact from you guys has been great from applying to having my survey. Harry came to survey for me and he was also great at keeping in contact and when he arrived he was so friendly respectful and gave me all the information I needed.

Harry was polite, friendly, very communicative, and with a professional presentation.

Harry came to done the survey from Britain energy. It was pleasure meeting that gentleman. Explained everything to me and fingers crossed for the qualification process.

Boiler and insulation government grant. These guys came to insulate my mother's loft, install extractor fans and trickle vents for the windows. Another team came to install the new boiler. All the guys were very polite and respectful to my mother's property, floor cover was laid down to protect carpets and shoe covers worn .They arrived promptly and worked straight through . They all had job tasks and just got on with it 10 out of 10 for these work men

Very bad experience. The guys came to the property did the survey and afterwards no response . Poor customer services and waste of time

Mr Harry is a nice person and very friendly. He explained the procedure really well.

Harry, very nice man. Easy to talk to very helpful and considerate. Explained everything very well. Very respectful to our situation

What a smashing guy. Harry. Very polite & professional. A pleasure to meet. A credit to your firm.

Harry was the perfect person to make us feel relaxed and confident .a great man to have on your books.

Artif was very professional and efficient with his survey.Thankyou very much for your service.

Ash came to my house to do a survey. He explained everything he was doing before he did it. He was very polite very friendly and at all times asked if I had any questions. I would highly recommend this person to work on anyone's home.

Harry has just left, he was soo very helpful, very polite, very thorough., a complete professional, with a charming way. I really felt relief that such a charming, knowledgeable young man came here.

Harry excellent job

Great experience with Harry today, very informative and gave excellent advice.

Harry was very professional and explained the entire process very thoroughly. He was friendly and offered additional insight which was much appreciated.

Very good experience, thank you Harry! :)

Harry was very friendly and pleasant. Explained everything thoroughly, worked quickly and efficiently. Was extremely respectful of my property and the people inside, non judgemental of my current circumstance. A****

I've just contacted office, I'm sorry to break the news, the property is not qualifying unfortunately. And they not give me a reason

Harry was very helpful and informative

Harry was the name of the surveyor who was designated to come to my house today, for an evaluation. I cannot express my gratitude for the excellent service and for the great manners. He was also very witty, therefore, I did not realize when time passed by…🙂 The evening before the arrival, he also checked with me if I was still up for the appointment and, today, he kept me updated when he was blocked in traffic, in case he was running late. I would highly recommend Harry for his professionalism and good manners. Thank you, Harry!🙏

Harry

Top marks for Harry. A pleasure to talk to. Very polite, very knowledgeable 10/10

Harry was a fine gentleman very efficient and smart

Harry visited us a short while ago, very pleasant likeable young man , Explained everything in an easy to understand fashion, polite & respectful, What's not to like ?

Brilliant experience

Harry explained in detail of how the survey worked and was very happy with his service today

Harry was very kind and explained everything well

Harry, friendly and efficient

Sukh and team done great job today change boiler for combi great Lads clean tidy very good service 👍

Ash was very helpfull & polite, I was pleased with everything he did, as not easy getting to my gas boiler or my loft thank you Lynn Durkowski

Very helpful! Thank you Harry.

Overwhelmed from the survey till installation. 5 stars

#Ash Friendly Punctuial & so kind

Thank you Harry .He does explain everything clearly and did his job perfectly…

Harry very helpful and efficient

Ash was very polite , efficient, helpful,And very professional plus a quick survey

Harry was excellent courteous and very polite , went through all the paper work and explained

It was a delight having Harry come and inspect the property. He was very thourough and professional and answered any queries we had in regards to the insulation.

Had a replacement boiler fitted. I didn’t think it was possible as the kitchen was fitted around the old boiler. Unbelievable, I was so impressed with the work that was carried out. The new boiler is in exactly the same place. Kept the place as dust free as possible. Also kept me updated on everything. Very professional positive work carried out & very well mannered gentleman. 10/10 for the work. Very happy

Very happy with Harry

Ash did my survey. Very please person. Respectfully

Harry was helpful and showed and told me of what i will receive if i qualify for grant V impressed.

Had a wonderful experience by the surveyor Harry! He was professional polite and very informative.

Ash was very helpful and professional extremely professional thank you ☺️

Good survey carried out by Harry today

Thank you Harry, lovely guy and explained all.

Thank Harry for great service. Highly recommend

Absolutely amazing from start to finish. The sukh team worked so hard. Team sukh so Friendly and helpful with everything we needed to know,we asked a lot of questions and sukh answered everything, showed us how to work everything with patience. Would not hesitate to recommend absolutely fab job.

Ash has been and done a good job Thankyou

Harry came to do our survey and was super friendly and professional! Highly recommend!

Ash was very professional and quick with the survey.

Ash is a good surveyor. kind and friendly. Doing a very good job. take care around when he's doing his job.

Harry is very nice and helpful and professional.

Harry who came for surveyor today,is very polite and very helpful,it was so pleased to meet him, he did his job and explained very well, thanks Jude

Harry was very helpful and informative

Ash just completed a survey on my home he is a very pleasant person

Very efficient and thorough.

Would like to thank Harry who did my assessment of how kind and helpful he was in explaining how the assessment works, did everything for me in moving furniture to access to pounts he needed to take photos of, thankyou so much very kind and pleasant and made the whole assessment go smoothly.

The gentleman was very polite, explaining what he was doing at every point. He was courteous and very respectful of my property. I’m very happy with the visit.

Harry was very helpful , polite and answered all our questions with great knowledge 😊

Ash way very good at is job

Excellent service and representative, Harry did a thorough survey and was very helpful and polite...

Ash was really nice and respectful did a good job, I’m glad my house has now qualified

Ash was very nice friendly gentleman. Respectful whilst inside & outside my property. Very efficient while carrying out the survery & explained the process of what happens next before he left.

Ash came to check the property he's very polite and done the job properly

Very good hurry

Ash was very pleasant and professional.

Ash came today was brilliant did a good job happy

Harry arrived very promptly fully explained what he needed to do. Was extremely polite and very knowledgable. Was a pleasure having Harry conduct the survey

Excellent surveyor of Britain Energy, very helpful and explained all I needed to know. Fingers cross I will accepted for a new boiler.

Ash very professional,very polite very good job.

Harry was very polite efficient and very friendly whilst he carried out the survey of the property.

Harry was good and effective

Abdul was very professional in his work very frenly and professional

Ash was very professional and courteous excellent job, gave me the confidence to trust this company

Harry explained every little detail to me. Loved the conversation we had. Highly recommended his services. An asset to company. Finger's crossed for further steps.

Harry was very nice and professional, he took the survey quickly. It was pleasure to speak with him and he explained all the processes ahead of us. Happy customers here, thanks.

Very good service from this company. Ash did the survey and explained everything so I knew what was involved. I would recommend this company if you are wanting to upgrade boiler.

Harry is good

Harry is very helpful and supportive and knowledgeable. A credit to your company (Britain energy)

Very friendly staffs

Harry was very helpful and efficient today. He explained the whole process really well. I am looking forward to the next steps.

We were very happy with Britain Energy, specially with Harry, their agent who did the survey of our property on the 4th of April 2024, he was very professional, respectful and careful while getting on with his survey, using shoe covers in order to protect our floors. Also, when drilling through the brick wall to check out the insulation, he filled the hole properly matching the existing mortar. Harry sent the survey report to the office very quick and 6 days later we had our property approved for the ECO4 scheme. Once again, Highly Recommended!

Thanks harry for coming and doing the workshop timely and properly 5 stars

Harry is a Very kind nice guy !with respect and clear explanation to us and what he dose ,polite person !thanks for his good job

Ash is very professional and very efficient.

Hary has been very helpful and fantastic with the survey and his approach makes it easy and clear

Harry was very polite and informative to the prospect of a new boiler and can not fault the service provided !!

Hary is cam cek may hose end is good person recomanded

Very Professional Approach in their domains of work.

Good customer service from Harry today looking forward to the outcome

Sukh and his team done very well. I am highly impressed by their work. I will recommend this company to all people to get the best

Very good surveyor his name is Harry, explained the whole process very clearly, very understanding for the fact that i have 2 young children.

A lovely gentleman called Harry came to my property last week, measured all rooms, etc he was very professional in he's work, and respected our home 👏👏

Harry was perfect, lovely… thank you sooomuch

AJ did a fab job. Honest and efficient. Thank you

Great service- very informative and friendly. Thanks AJ 👍

I received a fantastic service from Britain Energy. The process was smooth, communication excellent and the work was completed to a very high standard in a timely manner. I would highly recommend this company.

People come to do job were excellent told and explained everything thanks to Britain energy Highly recommend them

Very friendly and professional and explained everything well Harry did good 😊 five stars

Harry came to my property to see if I am eligible for free boiler under Eco4 Scheme. He is very professional, polite, knowledgeable!!

Hi Brian energy very good service and all are good job Harry thanks for good service special for him so good man and service also good thanks

Nice people polite and courteous happy with service Aj is brilliant Highly recommended them

Amazing service from the best lad you could meet. Very friendly and asked before he done anything and we were happy with what he had planned.

Excellent experience with Britain Energy installing new central heating in my 4 bedroom house, new boiler, 11 radiators as well as new insulation in the loft.The whole process with Naeem and his team was straightforward with no issues. Highly recommend!

The guy who came to visit AJ was very nice and professional he helped me to get a new letter from DWP I am very happy with service

The survey person aj was very professional and had no problem

Aj very good commutication happy of what he said top man

From the minute they arrived they began work. Worked tirelessly and efficiently the two days. They were friendly and professional and clean. Took old boiler and rubbish with them. Totally satisfied and happy with all they did. Can't thank them enough

Was really good arrived on time explained everything to me and was very professional. It’s was Aj

Every well mannered and well spoken a.j worked at a high standard

Friendly member of staff I am happy with the services

AJ arrived on time and discharged his job in an excellent professional manner. I will recommend his services to anyone without reservations.

It was a good experience the Simon who came was very cooperative. Highly recommended. Very nice and clean job 👌

Great service for boiler Installation and trustworthy

These guys? Absolutely amazing. First, they just informed me by calling they are arriving to my property for the Boiler installation that I ordered for. They came and planned what they were going to do, then bang bang. None stop working, talking and making themselves happy and the whole environment they were around. Simon the Man, he is amazing, he does what his job is and by doing other little things if anything needs doing when asked, and he executes with a big smile. In my own house, where I should have fed them with some snakes, instead they did for me. Everything said above and the job was completed in time they said they would. Fantastic team. Go on Simon keep rocking mate. Good luck to you and your team. Gurung’s Family.

A.J.came on time and very helpful,and got me a number for D.W.P,highlly recommended.

Thankyou for your service.It was quick and everything went smoothly.Happy with everything.

Great company, lovely new boiler fitted within two weeks of applying. very professional engineering team.. Finished the job in about 5 hours.. very friendly and helpful and left no mess whatsoever. Excellent

Simon and jay came to fit us a new boiler, they done a great job and made sure everything was working perfectly and that everything was safe, also ensured we could use the thermostat too. Absolutely lovely and professional would highly recommend

Very helpful and explained everything in detail.

They are very professional and helpful they explained everything very properly highly recommended

Excellent survey done by Abdul

Abdul was great on his visit

Superb engineers. Fitted boiler and cleared away all mess made. Would highly recommend

Very hard working and friendly team. Super happy with the service. We had our heater and boiler changed. Highly recommend.

Simon was a brilliant guy, very knowledgeable, explained everything and was very polite and courteous. He did a fantastic job fitting the boiler and he really knows his job, he cleaned everything up when he had finished and left it spotless. HIGHLY RECOMMEND.

Gentleman came to my house very professionally and helped out with any questions I had. Was very polite and helpful theoughout

Abdul was extremely efficient. I appreciated the hard work and dedication he put into this survey highly recommended.

They was great absolutely happy

Full explained what he was doing . Questions asked and answered quickly. Polite and friendly.

Your man was very good, he did everything by the book.

Everything was great, very friendly and very very helpful recommend to any one A+++++

All good thank you, everything was done quickly and the surveyor explained the process well.

Hi I am very happy with all sophisticated conversations and understanding .all ditels where very well explained over all very happy..

Very happy with the service, explaining what we could have, polite gentleman did the Survey would recommend this company

My esperience with the company and Staff could not be better, they were amazing, professional and very fast in doing their meticulous job.

Very well mannered very helpful and very efficient

The survey guy was very professional and knowledgeable

Very well explained about what he was doing and step by step telling me how the process works. Overall very happy with the service.

professional and thorough survey conducted by Abdul

Had a new boiler fitted. The engineer's were curtious & efficient. Highly Recommended.

The best

Very good service nice people Highly recommended

The man who came was nice. He called to stay he was coming. Did a thorough job. He did as me how much my house was worth though. That didn’t seem to be part of the questions

I am happy with all the works carried out. Happy with the timescale and friendly workers.

Exelent acessor very informative 6stars support and information

Please to have survey done in prompt time scale factor much appreciated

Very polite and efficient service carried out on my property to assess for efficiency on heating and loft insulation.

The work carried out was very efficient. It took no longer than a few days to have the boiler installed.

They were really helpful and worked hard to find a solution to fitting a new boiler in our house which no other engineers wanted to do as it was slightly more complex. Naim and his team were very responsive and helpful! Thank you!

Highly satisfied with the quality of service. They are reliable and work with integrity. They have given me all the options available from repair to replacement. The support I received was thoroughly and the whole process went smoothly. They made sure to help and support me through out the process and came out with the best plan suited the property. I would definitely recommend them to anyone who is looking for an extra help to upgrade their property.

Absolutely 1st class, very helpful and professional.

I had well and good time...

I had new boiler and full central heating installed free of charge and ec04 scheme very professionally put in

I was astonished by their professionalism and the fact that they went the extra mile. I will recommend their team to everyone. They are a great company. They replaced my old boiler with the latest model under the eco4 scheme all work was done free of charge at no cost whatsoever to me.

Highly Recommended 👌... We ordered new boiler as over old boiler was not working britain energy give fastest and best service in Birmingham at alum rock road and price was much more fair as compare to other companies which i personally contact with them for price knowledge.