Curtis and Carder Services Ltd

Great company, work has always been done ontime and on agreed cost. Staff are always professional wether that be the guys who attend at my property or the office staff

Awful company with very rude worker. Been doing job at my neighbours and had absolutely no respect for others. Been doing noisy jobs over evenings and weekends, including Sunday morning. When asked to stop being noisy at 8am on sunday, the guy pretended to be stupid „not realising what time it is and that he’s making a noise” and the continued to do work on party wall… I regret i didn’t report them.

Really helpful and capable company. Cheerful plumber made short work of our number of issues with a pressurised system. We have an annual boiler service with C&C and rely on them to solve all our technical problems.

Solid company always willing and able to help

C&C have never let us down. Diligent service from skilful engineers. Thank you.

Cost a bit more than I was expecting

I am a caretaker for a property and have used this company for years now. I have never had any problems, from communicating with the office to the engineers attending the problems, always very friendly and helpful. And they never try to sell you something that is not needed, I completely trust them. Would highly recommend this company.

A leak developed under the tiling of my kitchen floor. My thanks to the plumbers, Phil, Kevin and Peter. It turned out to be a difficult job, hence 3 of them. They were all friendly, conscientious, helpful and informed me of every step they did and kept any inconvenience to a minimum. I am also very grateful to Curtis & Carder for their prompt attention and should be happy to recommend them.

excellent service from graham and his team highly recommend

Came to fix a very slow leak to toilet waste pipe. Cracked the cistern while working and charged over £800! Gaining redress was much harder than it should have been and I paid over the odds for what should have been a simple repair. Avoid.

Curtis & Carder took 4 months and cost nearly £7k to fix a leak and retile the shower. In the end because they had made several mis-diagnoses we had to find the leak ourselves and show them. Communication from Stuart and the head office was really poor, I never knew what days the plumber would come and Stuart was unresponsive to calls or messages when there were problems with the work (e.g. they didn't fix a seal to the bottom of the shower screen so water poured out). The plumbers themselves were nice guys.

Promised 3x to call back and never have,waste of time ,and very rude

Excellent service

Had Curtis & Carder come round to do some small repairs and service. They were brilliant. Professional, turned up on time, courteous and responsive. Would highly recommend them. And will be using them again.

Very helpful staff

Terrible company to deal with. It turns out most, if not all, of their 5 star reviews are from friends and family members.

Excellent prompt service to a Sunday afternoon leaking thank. Could not fault them.

Would avoid these guys at all costs claim to be gas safe but 100% are not can't even do a gas safety check quoted over thousand pounds worth of work for a problem that didn't exist

Having used the business for general boiler maintenance the experience of a larger bathroom task seemed too much for them, no quotation, inexperience on the job and very poor value. I Preferred to stop the job half way through and find alternative skilled labour. A shame having wanted to keep the job with a local firm. Get firm quotes first!

Having to have a new boiler system we obtained four quotes and found the advise given was exceptional compared to the other companies. This happened just before Christmas, the old boiler being a combi boiler we had no hot water. Within the week we had an hot water tank plus emersion heater installed ready for Christmas to use. Within a further working week the boiler liner were connected with no problems. Highly recommended.

Fast, professional 😁

Horrendous experience; so rude. I'd used this local company for nearly 30 years (personally and for several businesses that I worked for), but never again. I rang for a breakdown and was told I would have to be "vetted" by Michael Carder before they would take me back on (having not contacted them for a couple of years). As Michael Carder is the one individual at the company that I'd had issues with in the past (to the point that I'd requested he not be sent on call-outs to our nursing home because of his cocky and offensive manner) that was a huge insult. In the last few years they have gone downhill dramatically - apparently since the younger generation of the family took over. The final nail in the coffin was when Tim Curtis left. I know they have recently lost loyal and long standing staff members through poor treatment; now they've certainly lost this customer and any clients I work for in the future. What a shame. I called Fairford Heating as a new customer instead, and received superb and polite treatment.

Don’t bother, so rude on the phone. My advice find another company

Unreliable an uncooperative. Once an installation is complete and they get your money their follow-on service is non-existent. Used to be a reliable and trustworthy family business, but the ethos has changed dramatically, and they will happily waste your time whilst sticking to their own priorities and slow pace of life. Who runs the show, if anybody?

Very poor attitude on the phone. I've used these guys for years and really disappointed with how I was not listened too. Repeating my name and address because they cannot find my details I can deal with but making your customer feel an idiot and raising your voice to them because they misread their letter is a bit poor these days. Shocked and as I said above, disappointed.

Services or boiler yearly, great service

Beware of hidden call out charges, called out for blocked toilet, which was plunged which didn't help. spend 5 mins on his way home anyway charged £46...

Not taking on new customers, no suggestion of alternatives, poor internal communication. Don't bother with this company unless you are already registered as they are not taking on any new custom. It would also be helpful if they communicated internally so you are not left on hold for 5 minutes to get told this information. If this is the case, fair enough but it could be an idea to suggest an alternative option, strategic alliance, partnership. Your damaging a hard earned name here.