Smarter Energy UK Ltd
4.6(33)Darwen • RECC




About
Smarter Energy UK Ltd is a solar installer based in Darwen. They fit solar panels and battery storage for homes and businesses, and make sure every system is put in right. Customers say their staff are friendly and polite, the work is tidy with a clean finish, and the explanations and updates are clear. They are listed with RECC as an installer.
Reviews
4.6
Smarter Energy UK Ltd is mostly described as friendly and professional, with reviewers often mentioning polite staff and a tidy finish. Several say the team explained the work clearly and kept them updated, and some report quick work from enquiry to installation. A few reviewers say they would recommend the company. There are also serious complaints: one reviewer says loft insulation was fitted in a way they believed was unsafe and that they were fobbed off when chasing a fix, while another reports cancelled appointments, unfinished wall work, rude engineers and being blocked. Another reviewer reports insulation beads coming out in the wind and thermostat problems after the job, and one mentions missed return visits with no contact from the company.
Matt and his team were knowledgeable and friendly. The installation was done the same week I inquired. They were able to explain everything so it could be easily understood by a novice like me. The installation was fast and professional.
Great communication, very pleasant and friendly to deal with. Punctual with times Tidy workers - great job Would highly recommend
Great service, reliable and good value.
Matthew and the team were polite, friendly and professional throughout. From the initial speedy response, a very through review of the property and my requirements, detailed quotation with explanation to ensure I was happy before they left. Even whilst trying to decide who I wanted to install my solar panels and batteries, I asked Matthew questions by email sometimes later in the evening and he always responded very promptly to answer any and all queries. Once order was place, I was kept updated on progress leading up to the installation date. Once everything was ready, we agreed an install date for both scaffolding the day before and the install itself which only took a day. It was the hottest day of the year and Matthew and the team worked tirelessly without stopping even for lunch to complete the job. Once all was completed, they brushed and cleaned up after themselves, you would never have known they had been there. I was given a detailed walkthrough of all the equipment and it's capabilities etc Told about the certificates I would be receiving as they completed all the submission work to ensure it was compliant and MCS certified. Even afterwards, Matthew has called to check in to ensure I am happy with the service, the equipment and that I had recveived everything I needed and was expecting. Couldn't have asked for a better experience from a friendly and professional team. Thank you all, I am highly recommending you to all my friends who have enquired about solar panels as they've all been thinking about it but waited to see how my experience went first. Can't thank you enough.
Very friendly efficient staff.On time and very informative
Very easy to deal with Great service Would definitely recommend
Great bunch of lads work they did was great would definitely recommend
DID A GREAT JOB GREAT LADS TOPS JOB
Very happy with the installation 😀 And a great bunch of lads 👍 Thanks!
Great company to work with,, good bunch of lads, reliable and would highly recommend.
Brilliant job..very professional.The lads were courteous and polite..would highly recommend.
Exceeding happy with the work done. Friendly lads who kept me informed about what was happening. Highly recommend Smarter Energy UK.
Well pleased with the work we had done on our bungolow, excellant work , great team , very freindly , left the property clean and tidy , HIGHLY RECOMMEND a big thankyou to all
Had work done this week by Smarter Energy Uk. They arrived on time and didn't mess about, they got straight to work. All the lads were very efficient and seemed to know exactly what they were doing. Extremely friendly and polite. The work has been done to a very good standard. They were respectful of my house and careful to ensure they didn't damage anything. When the jobs were completed they left my property tidy and clean. Would definitely recommend!
All workmen we're great, they did a great job, the office staff were great too. Very pleased with the service provided, I would highly reccomend. Thankyou everyone for all your hard work, its all very much appreciated
A great set of lads who worked hard in the cold. They all did an excellent job. All of them were polite an friendly. Would definitely recommend.
Done a reasonably good job however they fitted some storage area with the loft insulation with is dangerous as it doesn’t fit all the things up there. Now I’m just being fobbed off and what makes it frustrating is that I was told they’re just very busy at the moment but will be calling me in the next couple of weeks to get it sorted as it’s been agreed they will. If it doesn’t get sorted soon I’ll have no choice but to report the unsafe loft work to trading standards/ the ombudsman which id hate to do as I understand they’re very busy.
filled my online application in job was finished a week later well impressed the work lads cleaned up after themselves and the office staff was very helpfull
what a pleasure start to finish very happy with the work was really clean and tidy the lads was very polite thank you would definitely recommend
It took 5 attempts to organise an appointment, but they cancelled on us; we’ve now been told they can’t do the walls as asked on the phone. Pathetic Update: I was lied to about completing the walls; they have left unfinished work and blocked my number. Some engineers were rude. I have made a report to trading standards and Trustmark; steer clear from this company!
Really friendly & polite staff, from the initial telephone contact, to the installers coming. Once the work was completed they left the property tidy before leaving. The only reason I give a 4, is because we had a couple of occasions where someone was supposed to come back & after waiting in, no one turned up & it was left to me to make contact to see why no one had arrived, instead of the company contacting me to let me know that they couldn't make it. Otherwise it would have been a 5⭐️ But aside from that, I cannot praise the team enough 😊. Thanks again to all of you.
From filling in the application to the job being finished less than a week, from the office staff survey staff and the fitter’s nothing was to much to ask, extremely happy with the work done would highly recommend
Excellent service from start to finish would highly recommend
I highly recommend Smarter Energy Uk. Paul, Matt, Adam, Jordan, Arthur and Neil Professional From start to finish. Produced a beautiful quality of finish for my solid wall insulation. They protected my new carpets with plastic which were as good as they were laid. And we’re very tidy and it only took just over 2 days! I have no problem recommending this company
This firm is absolutely brilliant the staff and workers are excellent no complaints whatsoever first class job on all the work that we have had done highly recommend to anyone that's thinking of having work done by them thank you grants Energy. Yours gratefully mrs L Dickinson.
Excellent..clean.. tidy..so polite..everything explained..cannot fault anything at all..Ben.. Jordan..Arthur..Kevin.. liam..plus the others..also steph..has been amazing..keeping me in touch with what was going on..will definitely recommend you all..thankyou
Don’t normally like leaving negative reviews but used this company and nothing but issues. I do not recommend this company if you are looking to get insulation. Beads are always flying out the walls every time its windy, radiator thermostats were removed and not replaced correctly as the first guy didnt know what he was doing with the heating so had to keep contacting for a few weeks for someone to come out and fix the problems i had. Friendly guys but the communication service is appalling.
Amazing company. Great team. Cannot praise them enough. They do everything they promise and go above and beyond. Highly recommended. Special thanks to Paul, Adam, Matt, Neil, Ben and Nathan.
I wanna say a massive big thankyou to everyone from smarter energy uk ltd such a friendly group of people did an amazing job the house looks so much better and cleaned up after their selves covered the carpets and flooring with special protection covering they were great to chat to and didn't mind the noise of my children or them talking to them I recommend them to anyone who needs work doing never met a nicer bunch of people in my life they always turned up on time and stayed till they got the work done I really appreciate all their hard work and ever so grateful I had the chance to meet them could have a laugh with them I'd say 💯 well done from me my partner and kids
Just want to write and thank all the team Paul , Matt , Adam, Aiden, Cory and Scott for doing such a brilliant job at my Home. Came in and covered everything up , you could see they all took pride in their work , always cheerful and always let us know what they were going to do next. They tidied up as they went along. They remained professional throughout. They went above and beyond. I would definitely recommend Smarter Energy UK. Many thanks, Umme.
What a great group of lads nothing was too much trouble. There was a bit of a mess, but hey, what do you expect ? They cleaned up after themselves and covered all carpeted areas with plastic protection. They did an excellent job, and I would recommend smarter energy, uk Ltd, to anyone who wants a warmer home!!!! many thanks mags
From start to finish Smarter Energy UK were very professional and courteous and carried out a fantastic job. The staff were very polite and helpful, and did an amazing job. Thanks again guys, for doing such an excellent job. I would highly recommend this company.
Area
Opening times
- Monday8:30 AM – 6:30 PM
- Tuesday8:30 AM – 6:30 PM
- Wednesday8:30 AM – 6:30 PM
- Thursday8:30 AM – 6:30 PM
- Friday8:30 AM – 6:30 PM
- Saturday9:00 AM – 1:30 PM
- SundayClosed
Additional information
- Incorporated 2020
- MCS NAP-83125
- RECC
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