EcoHome Renewables Ltd
4.9(22)Christchurch • TrustMark • NAPIT




About
EcoHome Renewables Ltd is based in Christchurch and covers Dorset, Hampshire and Bournemouth. They install solar panels and battery storage, and also replace consumer units. They give free quotes. Customers say they are friendly and knowledgeable, that the installation is tidy, that communication and updates are good and that problems are resolved. They are listed with TrustMark and NAPIT as an installer.
Services
Reviews
4.9
EcoHome Renewables Ltd customers describe attentive, friendly service, with Jake named by several reviewers as knowledgeable and helpful and Haydon named by several as carrying out installation work. Reviewers report clean and tidy solar, battery and inverter installations, including batteries added to existing systems and work sorted out after other installers' jobs. Several say they were kept informed and that problems or delays were resolved. One reviewer reports a third installation date where the team did not arrive, no explanation was given, and later calls and messages went unanswered; that reviewer restarted the quotation process with other installers and reported lost peak solar generation for the year.
Great service: very attentive and timely in everything they have done
I had Haydon (supported by Jake) installing a battery and inverter in recent days. They delivered on time to a fine standard. Always courteous they offered all the support I needed with paperwork and were a pleasure to have around. They have also offered to remain in touch for support if we needed. Great guys & I have no hesitation recommending their services.
These guys Jake and Haydon, came to our rescue both professional and very polite.They rectified a botched up connection of our heat pump/solar electrical system.Originally Installed by another subcontractor working on our property 6 months ago. Highly recommended.
I genuinely wanted this installation to go ahead and, to begin with, my experience with EcoHome Renewables was positive. Jake was knowledgeable, the quotation process was straightforward, and when the second planned installation date had to be postponed, my deposit was refunded promptly without any argument. At that stage, I still had confidence that the project would proceed. Unfortunately, things deteriorated from there. A third installation date was agreed, but the installation team never arrived. More disappointing was that there was no phone call, email or message to explain the no-show. Since then, I have made several attempts to contact the Company using different methods, including telephone and messaging, but have received no response at all. For me, the complete lack of communication at the final stage has been the biggest disappointment. Delays can happen and unexpected problems arise in any business, but customers deserve to be kept informed. It’s a real shame because the experience started well, but ultimately I was left with no confidence that the company would deliver on its commitments. I have since had to restart the quotation process with other installers, which has cost both time and effort, and a complete loss of peak solar generation for this year. I hope this review encourages the company to improve its communication and customer service, because that, more than anything else, was what let them down in my experience. Had someone simply contacted me to explain the situation, my review would have been very different.
We had existing solar array in the front of our house and wanted to find out what our options were to upgrade with batteries etc. Shortly after making an enquiry online, Jake contacted us and guided us through the options with the pros and cons of each and then came for a site visit before finalising the design and quote. Jake was very knowledgable, friendly and approachable throughout. Haydon led the site works and worked tirelessly to make sure everything was completed to a very high standard. There were a few delays in the installation and commissioning however the team took accountability and successfully resolved these. We are very happy with our new set up - Many thanks to the EcoHome Renewables Team!
First class service from both Jake and Haydon. Couldn't do enough for us and our system is up and running perfectly.
Would highly recommend this company . They sorted out an electrical issue with our system . They fitted new part and monitored the system to make sure it was functioning correctly. Excellent communication throughout, punctual and knowledgeable.
A fantastic install by Jake and his team, very clean, tidy and polite, kept us up to date throughout the two days, had a battery, 10 solar panels and an inverter, would and have recommended Ecohome Renewables Ltd with no hesitation. Brilliant service. Great pleasure having you doing my install.
I'm very happy with the install. It took longer then expected as there ware some issues with battery and gateway, and the scaffolding was longer then needed but in all cases all was resolved with no additional cost on my side. They worked thru the rain and wind to get it installed for which I'm really grateful. Now the system is working as expected bringing savings to my electricity bill
Replace old panels (14 years), using existing SMA inverter, and add AC battery. EcoHome Renewables were the stand out quote from the half dozen companies - fully itemised. A few tweaks as my request for GivEnergy (a UK company) battery and non-standard inverter. Jake was helpful and clear every step of the way, and helped enormously with my queries about keeping our existing FIT contract. Jake secured our (couple in our eighties) business. Great team for the install - including Jake who was busy doing tidying up when not needed on the technical stuff. Didn't quite manage to complete the install in one day - but was fully sorted shortly after. Sam back at the office has been a great help getting the system reporting how I like it. Keeping Jake interested in my plans for kit to add to the GivEnergy hybrid inverter - probably not an exercise bike! EcoHome Renewables can be thoroughly recommended.
Jake and his team continue to provide 5 star customer service with their maintenance and ongoing support. The original installation of our solar panels, battery storage and electrical work was of the highest standard and complimented by the genuine warmth and promptness of their communications throughout. We were delighted then and continue to be so now. Jake’s honesty, sincerity and trustworthiness of him and all his colleagues is exemplary. In short, Jake is a wonderful Gent - both he and his company are absolutely 5 star gems!
We're very happy with our new batteries supplied and installed by EcoHome Renewable. From initial contact through to delivery of warranty and documentation the team has been friendly, prompt and knowledgeable. The system was installed on time thanks to them going out if there way to deal with supply issues and get the equipment we requested. Highly recommended.
Working from a flyer Ecohome posted, I called them as I was seeking a battery to add to my system and they are local. Jake came around with his friendly and knowledge attitude, he proposed to add a battery to my existing invertor within a couple of weeks and at a price I was happy with. Then the problems started that were outside Ecohome's control, but they kept me informed throughout the issues and they resolved them in the end. Jake was always available and popped in to ensure I understood how to control the system to not be impacted by my EV. I'm happy to recommend Ecohome and Jake.
Excellent service, helpful and prompt. Highly recommend.
I recently had solar panels and battery storage installed by Eco Home Renewables, and the experience was fantastic. Jake was knowledgeable and helpful, making the process smooth and easy to understand. Marc and the rest of the installation team were professional and friendly. We did encounter a few teething issues, but Jake went above and beyond to resolve them quickly and effectively. Since the installation, my energy bills have significantly decreased, and I'm so happy with the results. I highly recommend Eco Home Renewables for their excellent service and quality work. Thank you, Jake, and the team!
Extremely professional service from start to finish. Jake visited and discussed options for our solar system (panels, inverter, batteries and associated equipment). Assessed the options for siting the equipment and fully explained the reasoning without being overly technical. We were given options for instalation dates. Scaffold was erected, roofers fitted the panels. Due to availability the electricians attended a few days later to complete the instalation and at our request they also replace the consumer unit with the latest standard unit. Everyone has been extremely polite and clearly understood their role. Everything is neat and tidy, all rubbish, boxes and packaging were removed. Jake oversaw the whole process and was a gentleman. Highly recommend EcoHome Renewables.
Excellent from proposal through to completion. Everyone I dealt with was professional and informative.
Took over paperwork for MSC/DNO/Warranty after original installer company went out of business and completed in very short time with very good communication. Jake was really helpful and its great knowing I have someone who will be there to help in future.
Amazing service from EcoHome, The panels look great and the installation, setting up the system and advice given has been honest and fantastic. I would definitely recommend and couldn't be more pleased with the service provided.
Sadly we did not use this brilliant company to install our Solar system. If only we had known. Now we are left with a purchase that has left us with no system monitoring as within less than a year they have gone out of business. We came across ECOHOME by chance whilst we were looking into possible back up for service etc. The advice and time Jake Elton spent giving us advice and even took the trouble to visit us last summer has been invaluable. He would not take payment but did accept a sandwich! He is very knowledgable about the whole Solar project and if I could turn back time would happily have given them my business. If you are thinking Solar go to ECOHOME RENEWABLES LTD. for caring and honest support. Cannot praise them enough. Thank you Jake.
Excellent from start to finish. Spoke to jake as my first port of call and he was on hand if we had any queries or questions. Very satisfied customer, would highly recommend.
I would highly recommend EcoHome renewables. Sound advice on the optimum set up and very professional on site. Very tidy install, they clearly take pride in their work.
Area
Opening times
- Monday9:00 AM – 6:00 PM
- Tuesday9:00 AM – 6:00 PM
- Wednesday9:00 AM – 6:00 PM
- Thursday9:00 AM – 6:00 PM
- Friday9:00 AM – 6:00 PM
- Saturday9:00 AM – 1:00 PM
- SundayClosed
Additional information
- Incorporated 2022
- TrustMark
- NAPIT
- Free quotes
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Also available in Christchurch
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