Wizard Eco Limited
4.7(50)Caerleon • MCS




About
Wizard Eco Limited is a solar installer based in Caerleon. They fit solar panels and heat pumps. They are listed with the Insulation Assurance Authority as an installer.
Services
- Request quote
- Request quote
Heat pump installation
Reviews
4.7
Wizard Eco Limited is described by several reviewers as professional, friendly and tidy, with work often reported as completed promptly and to a good standard. Multiple reviewers mention loft insulation, solar panels, heat pumps, boiler work and ventilation jobs and say they were pleased with the experience or would recommend the company. Several reviewers report that staff and installers explained the work, communicated well and protected and cleaned the property. Some reviewers specifically praise named staff and installers for being helpful and hardworking, while one review criticises poor workmanship, delays, unresolved issues and missed appointments.
We work with Wizard Eco as a lead supplier and they're one of the best installers we deal with. Perry Hawkes has been amazing from day one. Responsive, straight talking, and moves fast on every appointment we send over, which honestly isn't as common in this industry as it should be. Hugo has been excellent too. Professional, reliable, and they clearly do right by the client. If you're a business in Wales looking at solar, we'd recommend Wizard Zero without hesitation. 5 stars.
We recently had solar panels, loft insulation, and a heat pump installed by Wizard Eco, and we’re very pleased with the entire experience. From the initial survey through to the final installation, everything was handled professionally and smoothly. Chris L was our main point of contact, and he was a pleasure to deal with. He was always approachable, helpful, and willing to go the extra mile to answer any questions or provide support. We especially appreciated how he regularly checked in with us, by phone, WhatsApp, and in person to keep us updated on progress and make sure we were happy with everything. Overall, a very positive experience, and we’re grateful for the care and attention throughout the process.
Very impressed with this company. All their workmen were professional friendly and respectful of our property. The entire process from start to finish was seamless and done without any stress on our part. I would highly recommend Wizard Eco
They installed a new boiler and loft insulation for me
I had a fantastic experience with Wizard Eco. The team were professional and went above and beyond.
Company was very professional, from the lady on the phone booking the appointment to the installers. The installers, arrived on time, were friendly & polite. Very happy with the work and would recommend 👌
We had Dmitrij and Blazej who were extremely hardworking and very clean and tidy. Dmitrij was also very helpful in suggesting ways around a problem. They were so hardworking, they completed two days work by 3pm on the first day! We were very happy with the service.
Insulation team led by Dmitrij were great. Put down plastic to protect carpets, and cleaned up after themselves. Really pleased with the work they did.
Dmitriz and Blazej came to install some window vents, loft insulation, building up loft storage and preparing walls for extractor fans. There was more work than they were expecting but they stayed all day until it was done. Two friendly, fantastic guys who worked very hard all day. Both are a credit to Wizarde Eco, you're lucky to have them! Outstanding job, thank you both.
Had a heatsource airpump, solar array and improved insulation fitted across 3 properties. All were done to an excellent standard, I was kept updated with measured and reasonable timescales which they stuck to. Areas were all left tidy and our bills have now greatly reduced.
Very happy Customer 👍 We had work carried out over the last 2 days by Dmitriy and Pablo. The work entailed full upgrade to loft insulation. Not an easy task as 1 loft area very cramped and a small hatch to access. 10 window vents, 2 wall vents in the wood burner rooms and an outlet for a fan in the kitchen. They were both courteous and respectful completing the work to a professional standard and in a timely manner. They protected our wooden floors and carpets before the work started and thoroughly cleaned through on completion. I highly recommend this team and would welcome them back anytime.
Basically, a waste of time. Also, they got our details from somewhere. No idea where. I will be looking at GDPR breaches. Be wary of this bunch!
So far the start of Wizard Eco journey has been fantastic. Excellent customer care with Paul and continued communication. Today we had Dimitri & Pablo putting vents through the property and insulating roof. What a great team, professional and friendly, they were so good to my elderly dad, and they left everywhere spotless, thank you!
Had a visit from Dmitrij this morning to do the attic and window vents, very friendly and professional. Cleaned up after himself and took pride in his work
Great planning, all seemed very promising. However, work standard not great, bits left everywhere, not shown how to work the system, water in bathroom only gets like warm at neat and radiators get to good heat then switch off for hours. Not a constant heating system as promised also tales ages to warm up. Window vents rubbish, prevent us from closing windows.
Dimi arrived on time as scheduled. First thing was to cover floor's and surfaces with dust sheets before starting work. All done very efficiently. Cleaned up and left site by lunchtime. Very much a top bloke!
The team that has undertaken the wiring of the solar panels, battery, inverter and fan installation Mark, Barry and Ashton were a real credit to Wizardeco. They communicated exactly what time each day they would arrive, explaining in full on what they would be undertaking and ensured that they worked around ourselves and our pets accordingly. They also took on some of the snagging of the whole installation without any issues and their workspace was kept very professional and the clean up each day immaculate. Exceptional service, thank you .
Wizard Eco managed a sizeable project at my house, loft & cavity wall insulation, solar panels & heat pump installation including all new pipe work & radiators. That involved A LOT of people. They were all helpful & professional & respectful of my home. Definitely recommended.
Conveniently fitted in around my needs done before winter
Dimitri from Wizard came to fit my loft insulation and12 trickle vents today. He also needed to make the access holes for fans which are going to be fitted when my new boiler has been installed. He was very friendly and super efficient and completed everything really well. He also left my home tidier than it was when he arrived😂 Thankyou sooo much
Dimitri and Czeslaw did a great job. Friendly, careful and explained everything in detail. Left the house clean and tidy. No worries at all.
Efficient company, excellent service Chris L was very helpful, I would definitely used this firm again.
Very professional work from Dmitri and David. Clean, efficient and excellent workmanship.Highly recommendable.
Dimitri and mate installed loft insulation, trickle vents and bored holes for extractor fans. Excellent workers and lovely people. Previously Nick Lancaster performed a site visit, very friendly and knowledgeable gentleman. Would have done a separate review but getting this far was an achievement for an oldie!
Wizard Eco would highly recommend compay Brian was lovely very professional and advice was much appreciated done a great job
12/08/25 - Just had a technical survey with Nick Lancaster from Wizard. Brilliant friendly, professional service. He’s explained everything really thoroughly and answered all our questions. Thank you! 😊 30/08/25 - Really happy with the work completed by Dimitri from WizardEco today. He’s extremely hard working and everything he’s done has been to a really high standard. Bonus points for being brilliant with my nervous English Bull Terrier too 🤩
Firstly it’s important to state we have no affiliation to Wizard, its employees, or contractors , they were recommended to us by our county council through the ECO4 scheme and this is a truthful account of our experience….Warning … it’s a long review ! We recently had the full ECO4 package installed . It’s fair to say it was a huge upheaval for us having the whole plumbing system renewed, cavity wall, and solar panels installed. We were really nervous about the enormity of the proposed works but Wizard made it painless and relatively easy. From our first visits by the lovely Julie, and Nick, we felt we were really being listened to and that our best interests were being considered. Lots of people visited, to test, take calculations, return for more , and develop plans, which made us feel confident that the company knew what they were doing. We had great communication from Paul in the office who reassured us and explained each step of the process so we knew what was going on , and which contractors would be visiting. Paul was always at the end of the phone for any questions ( there were many ! ) The cavity wall installers worked through one of the hottest days of the year without any fuss, the electricians Mark and Barry, worked alongside the solar panel guys ( equally amazing ) with great skill and planning , explaining what they were doing and why, we were included in all the decision making….and importantly they helped me set up the apps on my phone ….! Josh, from ‘Madeley Renewables’ was a great communicator and so patient when explaining how the air source system worked and never complained about my umpteenth calls! his plumbers were like a team of ‘Ninjas’ with amazing Mark leading the way . A lot of gear had to be installed and equally all old plumbing removed, but despite the inevitable awkward moments from any build they just got on with it without fuss or bother. When all the work was completed Chris Laing visited to check everything was ok with the installation, and to make sure we had been fully briefed . Chris was meticulous in his assessment of the installation and very reassuring. He didn’t make us feel rushed and was happy to answer questions and go over the information and briefing again ( yes there’s a lot to take in) All in all a great experience, we are very happy customers who would highly recommend Wizard to family and friends. Big thanks to you all !
Very professional job done. Brian kept us updated every step of the way. If I had a question he was always available to answer any queries. Very polite and helpful. Job was done with the minimum of fuss and as little disruption/disturbance to us as was possible. I work from home three days a a week and I wasn't inconvenienced at all. Clean tidy job. Definitely recommend this company, they know what they're doing.
I had a very good experience with the company totally professionalism from start to finish. It's very rare that you get someone to come and check the worst has been carried out correctly
Dimitri and Lukas are just brilliant at what they do. Can’t do enough to please !
For work carried out at my home, I want to thank Ecowizard for their efficiency and service. Brian was always available to answer any queries I had and always quick to help. A very big Thankyou
We are absolutely overwhelmed by the amazing service provided by Wizard Eco. From the initial start to finish. Nick has been outstanding and really looked after us, the installer was Liam his work was completed to a High standard and cleaned up after themselves, aswell as take away the old system. I would recommend this company and will definitely be letting friends and family to use Wizard Eco, for Heat pumps and solar panels.
Really pleased with the work carried out quickly and the workmen were very tidy and worked effectively. Also communication between myself and the company was excellent .
Brian McKay communicated always well, informing what were going to be the next steps. The roof got insulated in one day, very fast and clean service, all the workers left no trace. Ventilation systems got installed in the kitchen and bathroom, looking very neat.
Recently had an upgrade to my flat roof and absolutely delighted with the work. Great communication, Brian kept me well informed throughout the process.The initial survey was easy, room dimensions were taken and proof or ownership provided, quickly followed by the date/time of planned work. The team were bang on time every day, very respectful, polite and their quality of work is of the highest standard. They also cleaned up thoroughly afterwards inside and outside, I literally had nothing to do, not even hoover! I would highly recommend Brian and his team for anyone needing this kind of work done, they have made this a very positive experience and I'm delighted with the outcome. Hats off to them all and many thanks!
Dmitri and Dawid was very kind, approachable and works tidily
Got roof done 3 weeks ago the guys were efficient and tidy and the roof was too fantastic standard Mark and his team were very friendly and explained the process thoro
Brian at Wizard Eco was in charge of the project to upgrade the insulation levels of our flat roof. On our side it was a “something for nothing” deal, which when it involves your home, is certainly something that can make you very nervous. The roof upgrade was funded through external sources, whether that was the power company or direct govt funding, I’m not entirely sure, as there seem to be several sources available at the moment, (and to be fair was irrelevant on our side). With Eco Wizard there was absolutely nothing to worry about. Brian himself was the utmost professional. The three different subcontractors that completed each different stage of the process also displayed the utmost professionalism. The first stage was completed by a qualified surveyor and required a moderately length survey of the house, taking approximately 2 hours. Taking exact measurements with laser rule and providing photographic evidence of various rooms dimensions. During this stage we also had to provide some evidences as to who we were in the form of ID and utility bills (to prove that we were eligible for funding). The next stage required a couple of trickle fans to be installed with the aim of permanently reducing the humidity of our kitchen and bathroom. This is because the added insulation on the roof could well alter the existing air flow dynamic’s of the house. The electrician that Brian sent, just the like surveyor was a perfect professional. He was hard working, easy to talk to and respectful of our home. Lastly it was the turn of the roofers, and again this team was top notch. You can judge a crew by the way they treat their weakest members, the apprentices or at least younger members of the team. It was clear from overheard conversations that everyone treated each with other respect and care. Whether it be amongst each other or when talking to us, "please" and "thank you" were no strangers to these guys. On workmanship, they also were outstanding. Its storm weather here just now and on top of that we are at a significant altitude, so we were getting whacked by the wind and part way through the job some serious rain fall. The team took the extra time at the end of the shifts (3 day job) to make sure that the integrity of the material’s were not compromised, by covering them properly in tarp and properly weighting it down. In our housing scheme there are multiple properties all having the same job completed, though by many different contractors and administrators. The fit and finish of our roof, is leaps and bounds beyond the vast majority of the roofs we see in our area. Overall we are extremely happy and that comes down to Brian at Wizard Eco who put in place the right the highly skilled subcontractors to do each of their respective jobs.
Nick was great, clear and explained the process and whats comibg to us. Deffinately reccomend.
Very fast and efficient service, other trades men wanted to replace my hardware without even looking at it and would have missed the actual problem. Would recommend 110% saved me a fortune, very professional and knowledgeable staff.
Good experience with Eco Wizard, the team were all pleasant and work was completed quickly.
Avoid them. The people who work in the office are nice enough but they never actually keep you up to date with what's happening. Took over 2 months for them to do the job. Sub contractors didn't turn up when they were supposed to, at times they would turn up then go after just an hour to apparently get supplies but never came back. Basically a load of cowboys. We were left with a system we didn't know how to use properly, fans that don't actually work and damaged radiators. The work they have done is of a poor standard
Highly recommend, their surveyor Mandy was fantastic and very professional. Their sub contractors who carried out the work were equally good. Very pleased with the work carried out. 300mm insulation to the attic, trickle vents to all my windows and a positive input ventilation system (photo attached). Thanks guys
Would just like to say how friendly your colleague Haydn is. Made me smile
Top class service before and after would definitely recommend!
Great service from Wizard Eco. Really friendly staff who help and look after their customers! Highly recommended
Top class service from Hugo and team! Would 100% recommend and use again when needed. 👍🤝
Dreadful service. Constantly had to phone them to get info. Never got back to us, despite promises. No one ever turned up after appointments made and promises of new contact never followed up. Full of promises but never any follow up and when all this explained to them they never had any record of us or previous, numerous, contacts. If this is how they treat you when trying yo sell you something then I dread to think how bad they would be after they'd had your money. Wouldn't touch with a bargepole
Area
Opening times
- Monday9:00 AM – 5:00 PM
- Tuesday9:00 AM – 5:00 PM
- Wednesday9:00 AM – 5:00 PM
- Thursday9:00 AM – 5:00 PM
- Friday9:00 AM – 5:00 PM
- SaturdayClosed
- SundayClosed
Additional information
- Incorporated 2022
- MCS IAA-10038
Also available in Caerleon
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