Halfords

Great job! Professional service and completed ahead of time! Would highly recommend!

Staff are terrible, no customer service at all. Waited around for 20 minutes, not once was i asked if I needed any help. And couldn't ask as they were all ignorant.

The whole onlne process was faultless From ordering the item, the updates and confirmation the item was ready to collect was great and would recommend use again

Had my dash cams fitted at home today by jack who was very friendly and helpfull great service having him come to my home with working full time well worth the money and service with a smile even better thanks jack

Went on to ask a question about a problem with my Bike . Anthony in store was a great help . He was well informed and positive and went far further than i expected. I will be back when i need to buy more kit

Great service at Sunderland Halfords on friday the 14th of August. Two girls were very good with their customer service. Working as a team , efficiently and with speed. They were polite and proffesional.

Very helpful, the young lady that served me 10 out of 10.

Great service thank you guys, even brought my sons new bike collection time forward saving me having to come back into town the next day always friendly helpful staff thank you

Ordered bike for collection. Bike was ready within an hour. I forgot to click build the bike and the staff were wonderful and got that done for me even though the store was busy at times. Great attitude and helpful down to earth chats with staff.

Excellent bike however it had a massive noticeable scuff on the handle bars, picked up on the day of my Sons Birthday so unable to exchange, factory seconds being offered at full price then Halfords not following up my complaint or being able to leave an honest review on their website compounds the disappointment, check your items thoroughly for defects, it's the world we live in now where quality items are only offered once a poor alternative is refused.

Halfords Sunderland delivered great advice and assistance in choosing a bike for my granddaughter. 👍🙂

Fast and reliable

Quick stop. For engine oil, fast and helpful Staff, we were done and back on the road in less than 15min

online order , easy to collect text message from store, then when you arrive an item is missing and an alternative offered. when picking the items in store ready for collection the staff must have known the order was incomplete, a wasted trip and an item still outstanding and i have to return on Wednesday to collect the remaining item. waste of time and poor customer service and communication from the store

Had to use Trimdon St Sunderland Halfords again after 5 yrs. I purchased a nearly new bike which needed some brake problems fixed. Can l just say the young gentleman who served me was exceptional, I'm getting on a bit and the help he gave getting bike out of my car was first class. He done the repairs whilst l waited and helped with getting my bike back into my car. Didn't get the young man's name but have say the service he gave was first class.

Extremely disappointed with the service here. I waited for nearly an hour needing paint for my car. I had my registration plate and VIN ready, but the staff completely ignored me and acted like I wasn't even standing there. I watched them attend to other customers and happily go off to get them what they needed, yet I was completely brushed aside. When I finally spoke to someone, instead of looking up the details, they just told me to go look through a book upstairs in the paint section myself. After walking around and searching for a long time with no help, I gave up and left, didnt bother to get anything. Terrible customer service.

Always a great place to get what you need and helpful advice and tips in abundance 👍

I bought a bike & helmet on my daughter birthday. It was quick visit, helpful & friendly staff taking my item straight to the car ! Highly recommend ! Well done Sunderland store ! Kasia

Good product, Battery charger. Had trouble locating staff.

Big thank you to Matt who name out today to replace my tyres. Very efficient. Would definitely recommend.

Seamless service

Great customer service, pleasant staff member, would recommend Halfords Sunderland any day.

They where really busy but still got my bike out from the back as ordered online all built perfectly fine

Called to have a replacement bulb fitted. Young lady who served us was marvellous, it was very difficult to get the unit open to replace the bulb but she persevered (even though it was bucketing down) until she managed to release the mechanism. Brilliant service, would recommend!!

Got what i was looking for👍

Attended for a 10 point service was taken on time really friendly staff the member of staff checking all the car explained everything and was professional and courteous Recommend using this location great team will defo stray use it again

We turned up today totally clueless looking for a new bike for my son. We were helped by Mat who was amazing. He recommended the right size bike and showed us some options. He also managed to get it built so we could take it away in half an hour. Amazing service. Thanks Mat

Great service

I highly recommend the service at Halfords Sunderland. After an earlier mistake in another store, where I was sold the wrong roof rail kit, I contacted the Sunderland branch by phone. I spoke with Chloe, who was extremely professional, helpful, and friendly. She checked availability, confirmed they had the last set in stock, and kindly reserved it for me as I was travelling all the way from Hartlepool. When I arrived, I was assisted by another member of staff — unfortunately, I didn’t ask for her name — but she was equally kind, helpful, and professional. I immediately requested installation, which cost £25. The service was carried out straight away and very efficiently. I’m extremely satisfied, as I urgently needed the kit the same day — my husband was leaving with the kids for a camping trip. The whole experience was excellent, with genuinely friendly and professional service throughout. Thank you very much — I would definitely recommend!

Great price and service. A1

Replacement car battery - staff at Sunderland store very helpful informative and quick to replace thank you

Car Seat fitted by a very helpful young lady she made sure to show me how it was done and how to operate top class customer service today thanks

Very helpful & friendly staff. Helped find the parts I wanted & fitted them for me. Good service.

Fantastic customer service 👍

Staff member who served me could not have been more pleasant and helpful, sorry didn't get his name but he was brilliant. Just one thing not a complaint! !! Battery I bought is a Yuasa YTX9 which is a sealed battery, the YTX9BS is supplied with a bottle of acid or distilled water? ? hence BS (bottle supplied ) I am happier with the pre sealed YTX9 less hassle! ! Many thanks Graham

Called into the Sunderland branch today for some advice on E-bikes. Ended up buying 2 bikes and accessories. Chloe couldn’t have been more knowledgeable and helpful and was a credit to the brand.

Called in the store yesterday with my grandson for advice on tyres and inner tubes, Anth had some great advice, very helpful and very polite, he is a credit to the cycle department as well as the store..

I have been into Halfords a few times now and the staff who helped me out were Sam and Mat both really lovely people excellent customer service and they helped out loads with my car 🙂

Very officiant

Fitted front and rear dash cams no issues.

Payed to get the kids bike fixed and serviced they ordered a part but did not get call to say part was in so uv had to ring them up to inquire about the part then sent me boy over to get it fixed and they give him the part and sent him away never agen like

Very helpful staff with an indicator bulb

Staff have very limited knowledge and make up what they don’t know!

Absolutely brilliant process from start to finishing the installation of dash cam to my vehicle. Well done SAM

The two lads on the desk were going flat out. I was very impressed by their service. They suggested a bundle deal for car cleaning products. I got more for my money and some good advice on their use

Thanks for always sorting out my bike and being so helpful❤️ Please employ more staff because you guys are always busy and the hardworking staff seem overwhelmed!

Extremely helpful told me best way to do things. Go back no problem. X.

Easy to order promt efficient collection

Very efficient and professional

Cheap and quick with my click and collect

My local garage said my battery had a faulty cell but it wasn't showing any errors. Halfords Sunderland did a battery check and confirmed it was low but suggested I could get a little longer as it's still passing the test. As my battery was 8 years old I didn't want to wait till it failed. The staff was helpful, honest and friendly. He took care and attention to remove my old battery (and in a Discovery Sport it's not just the case of disconnecting the battery terminals). Once everything was put back together he checked for errors and reset the engine management light as it had triggered for some reason. Great experience and my cars stop/start is working perfectly.

Went there yesterday for the first time.. I bought a P plate and and a phone holder. I tried to stick the P on my car but it wouldn't stick. I pleaded to be assisted by any of the staff they refused to help me. Even when one of them offered to assist me, his colleague reprimanded him not to assist me. It was my first time in the store, I kept begging for assistance as I am a new driver but they refused. It was more convenient for them to refund my money than to assist me. So I had to ask for a refund after wasting one hour. Worst customer service I have seen in my whole life!

Wouldnt even rate 1 star, service is shocking. Came up to get a part replaced on my car to be told it was fixed despite paying for it. Got a minute down the road and a warning light came on, staff were so rude clearly couldn't be bothered to help. I caught one of the female members of staff eye rolling when I walked in. Won't be back avoid at all costs!!

Really helpful. The free battery check said I did need a new one (local electrical car place wanted 70 quid to do a diagnoatic). Battery in stock (I checked online and price was very comparable) and it was fitted in less than 15 mins.

Had pleasure of some 5 star first class Customer Service - from Mathew ( South African Accent) today - we trust he will hear about this feedback . He was excellent from the minute we met him; asked him a ton of questions which he was able to answer fully as he was very knowledgable of all products and services. A great ambassador for Halfords. Thanks Mathew.

New wiper blades supplied and fitted, seamless service with no hassle.

Paid for car battery and fitting (£50 fitting) Refused to fit battery because it wasn’t a simple bonnet up, battery out job! Now have to wait several days for refund. Now bought same battery elsewhere (£100 cheaper) and just fit it myself.

My toyota iq 1 (2012 ) I came into the sunderland store 4.30 pm to get a pre orderd fitting when I was in store they was a realy unhappy customer and her complaining seemed to get nowhere ? As soon as she left the staff just was seemed to be joking around ? Then it was my turn to get my toyota iq 1 front headlight bulbs changed I payed forvthe service ...he asked me to pit it under the tent? When I did he complained the way I put it in the space . Then he pulled a face ect and said he could not help me and I need to go to a garage ? So I did my best to order bulbs a to have them fitted . But seemed the member of staff did not want to know ? Untill I czn take time off work to find a garage? I will have to go to work with only 1 headlight .. just hope I don't get pulled by police as I thought I done the correct thing by stating my car details and reg number and the service that I needed .. the sei received today was 0 % it was though that member of staff did not want to know

Very pleased with the speed and quality of the service. I needed a new battery fitted urgently. I tried the automated assistant but found it easier to drive to the store. The staff were courteous and efficient found the battery in stock and fitted quickly. Highly recommended.

Got what I needed at reasonable price so all good.

Staff were great but system let me down. I ordered wiper blades as per my car spec, traveled 20 minutes to find out they weren't compatible. Wasted my time

Great service from all the team at the Sunderland store. I just needed a replacement bulb for the front headlamp. I know you can book a slot online when purchasing the bulb you need which is great. However, as I was unsure, I popped down on my lunch hour and was seen to straight away. The staff were very attentive, friendly and helpful. Chloe fitted the bulb in my car within a great time, in the rain bless her whilst I was relaxed inside my car. All done efficiently and allowed me to get back to work and grab my lunch. I was unsure if they'd be busy at mid day and especially as a walk in, I was apprehensive about timings. However, this wasn't a problem and nothing was too much trouble. Great team, excellent service. Thanks :)

Employee was polite and successful in replacing headlight bulb.

Brilliant, ordered through the website picked up an hour later. Spot on.

Pick up of part went very smoothly

Superb

Super friendly

Excellent service. Quick, efficient and friendly service at a very good price. I would highly recommend.

Probably the most unorganised branch I've seen, boxes and paperwork lying all over, lad behind the desk clueless

Fast and efficient service

Why advertise a fitting service which I paid for then telling me it couldn’t be done

Thanks to Sam @ Sunderland Halfords store for professional installation of Apple CarPlay radio. Would recommend using Halfords services.

Halfords is always my first choice. Great customer service excellent prices

I ordered a battery in 261 pounds, they told me to come on Wednesday to fit because they needvto order I came Wednesday the battery didn't come through and nobody followed up unless i came very bad and frustrating experience

Easy online ordering, fast response from store for pick up. Helpful, friendly, knowledgeable staff.

The service in this halfords is unbelievable, completely uneducated staff, couldn't even work the till

Usless

Excellent service by all staff, following a breakdown the recovery company advised that Halfords would still be open. I got a new battery fitted on my xc90 which is a located in the boot in a very awkward position. Very knowledgeable staff got me back running on a bitterly cold evening. Thankyou

Very simple to buy online. Easy collection process.

Great service, staff brilliant very helpful thank you

Brilliant service and very helpful staff

Collected my order today all brilliant with items and staff well done top service

Bought battery, went to shop, just to be told that the person cannot fit it and advised me to go to a garage instead. Now I have to wait for 2-3 business days to get refunded. Ridiculous! How in the first place offer a service one cannot fulfil or at least ask someone who is able to?! 🤷🏻‍♂️

They're fast in responding to customers and very friendly

First class service, friendly professional helpful and a brilliant repair at a great price,highly recommended

Booked & paid online. Item was ready to collect within 16 minutes. Very impressive.

Matt at Halfords Sunderland was not only so helpful but saved me money, an asset to team and would recommend Halfords highly

Considering it was raining, they didn’t check anything apart from tyres tread and screen wash. I mainly went there to check antifreeze coolant, however, due to some reason they couldn’t check it. I bought coolant from them. Not satisfied with the service.

Whent for bulb replacement lady so helpful came out done job in a crack thanks alot

Exellent

Ordered a particular lamp and ordered online so I knew it would not be a wasted journey Just clicked, bought and went to collect. It was a great experience

Great experience tech guy who handled my return and purchase. Was helpful friendly and knowledgeable

Monstrous, incessant, constant spam emails. Several per day, and you can't receive email receipts if you block their absolutely ridiculous harrassment. The fact that this cyberstalking is legal is everything wrong with shopping in 2025

Excellent product quality and price but the staff were even better, very calm, kind and helpful, excellent customer journey

Always found it a pleasure to visit Halfords. Very helpful and knowledgeable staff who put the customer first. Competitive pricing. Decided to become a premium member.

Ordered a part for our car and has been over ,four weeks without any contact. Customer service was atrocious and wouldn't help with order. They tried to keep money when no product. Wouldn't order anything from this company again.

Silver service on a bike booked in on Aug 21st, 7 weeks later still waiting for a collection date. visited the branch 3 times to be told someone will ring me back. absolute shocking service.

Brilliant customer service in store after trying to arrange a price match online and via phone with customer support for 2 days and getting no where took ten minutes to sort in store. Maybe use English customer services and people who don’t lie and say price match isn’t possible with online items and disconnect you. Promise to call you back and don’t online customer support is appalling

Purchase item on Sunday in store asked when it would be ready for collection because I could have got it £4 cheaper on ebay arriving on a Thursday. Was told it would be ready for collection on Wednesday but it was not delivered to store until Friday and I wasn't emailed to tell me it was ready for collection so I didn't get if till following Sunday when I called in to see if it had arrived.

Called in to collect my bike. Matt a think he was called in the Sunderland store was amazing. Very helpful, nothing was a problem.

Absolutely fantastic service. The guy who helped us with our car seat was helpful and knowledgeable. Couldn’t ask for anything more. Thank you

First class customer service received. Staff very knowledgeable and helpful. I could not praise them enough well done Halfords.

Brilliant service,sorted my gears out nicely and altered my breaks for free

Top service

Product not bad good selection, but to get the staff help you and to nsee anyone to ask for help noit that good at all. You can waiting and waiting our can't find anyone to ask our not availbel.

Bike techs Oliver and Jack did an outstanding job servicing my Carrera Cross City Ebike. Processes were explained clearly and without any fuss. Would not hesitate to recommend Halfords and specifically these two techs to others who needed bikes serviced or upgraded. Well done guys. Very happy customer

Not very helpful told me lies about three times kept forging me off they had my bicke for 3 &half mounts still not working properly

Came to visit the store so they can check my car for dash cam fitting. The technician checked my car prior to booking and arranged for next week appointment. Booking was smooth and easy. Also, the click and collect is spot on! Asked the staff in the til if I can exchange my item as I found another 1 that more suitable for the car and the process was super easy! Very helpful staffs! 5 stars!

Excellent turned up early ,young lad ,fitted new battery no problems,quick and efficient

Visited Halfords, Sunderland for car check up before a long car journey and was pleased with the service I received. Easy to book appointment on-line and good range of appointment slots. The check up was carried out speedily and professionally and staff member was friendly and courteous. Will likely have the same service again and have recommended to friends.

Halford Sunderland well what can I say. Mother always told if you haven't got a good word to say don't say anything.

Left my bike with them to have a set of new Pedals and a chain to be replaced. Was told it would be done the next day. I waited until Wednesday, received no call, I had to drive over to check; no work was done. The staff then quoted me £190 to do the work. I just took My bike back. The staff really need to improve their social skills. If I ran my business like these people ,i be out of work. I ended up replace the pedal and chain my sleff for only £18

Quality and fast

Excellent bike repair and service. Knowledgable staff

Had a complete overhaul of my mountain bike plus a repair to my second bike. Great service and reasonably priced

Excellent service

Excellent service from Halfords Sunderland. Prompt and friendly battery replacement, after having to call GreenFlag to the hospital carpark.

Oliver from Halfords Sunderland brilliant so helpful

Gave me wrong break pads

New wind screen wipers needed. They had them. No complaints.

Visited Sunderland Halfords store, collected all items and guy on till went out of his way to explain the differences between two products which appeared similar but were totally differently priced. 5*

Very friendly staff

Had my wipers replaced this morning, the guy was really helpful and did a good job (should of remembered his name) the 2 other staff (bike section) not so much.

Great service, and very friendly as well

Great service, the guy who fitted my headlight lamp was absolutely great despite the job being a bit awkward, he was friendly and helpful throughout. A credit to the store and honestly a five star service, Thank you

DO not trust Halfords website!!!!! went online today for engine oil, enter vehicle registration and it brought up options and availability. I went to store only to find non in stock although website said 8. Store assistant entered my reg. into stores computer for it to bring up completely different oils and availability! Cost me 60% more than anticipated and whilst in store it dawned on me this had happened to me before and guess where? Halfords!

Staff were excellent Very helpful and friendly

Great service.

Well worth getting the lads to change my battery. Wasn’t a straight forward change ( not just a case of battery terminal bolts off)but the lads managed to.They even checked the computer system to make sure everything was normal, no warning lights etc.Money well spent

Quick delivery, exactly what I was after, great staff.

Called to Halfords without booking. Booked me in there and then for immediate fitting. Customer Service was above and beyond with knowledgeable, friendly staff. Very reasonably priced with very efficient service. Would highly recommend to anyone!

Staff very helpful and friendly would definitely recommend

Ordered online for 1 hour pick up in store.The staff never bothered to inform me that the items are ready to collect.Went in shop to collect them, and 1 of the items was the wrong one.Waited 10 days for them to get the correct one,but did not bother to inform me with the status of the order.Had to ring 3 times costumer Service and they could not either to get in touch with the shop.Avoid Halfords Sunderland, go for the one in Team Valley. Better Service and more professional.

Store is always woefully understaffed, on more than one visit , this is clearly demonstrated, be prepared for lengthy waits. I left and ordered what I wanted online , returned top to hanger I was also going to buy and didn't purchase also . Shame . Online opening time shown is 8 am , store actually opens at 9 am . Not good . No complaints with staff once served .

Website constantly crashes in various different ways. States items are in the basket when there is nothing. You can't add certain items you have previously added to the basket even though nothing is showing in the basket. Makes it difficult to add discount codes and took payment without confirming. I didn't get contacted to say the parts had arrived. The website said the parts would be there in an hour. They weren't. Staff in the store sorted it out on my second visit. Luckily, I had the time. Mostly very friendly and helpful. They must be sick of people complaining to them about the website they have no say over.

Ordered online for this Store to cancel the order. Waited over a week for a refund to be told the store needs to cancel the order and as they haven't done so, it can't be cancelled.

Not like it use to be more bikes now than car stuff and some staff ok but the one I asked about oil wasn't arsed about helping just go on line and look he said great advice

Update - I've now spoken to Customer Service on THREE separate occasions and on all occasions they have referred this back to the store. The Store Manager has now refused to ring me THREE times to discuss my concern that I was deliberately sold a more expensive battery than was needed. I have also checked with Customer Service as to the accuracy of the website options - they assured me it is accurate , therefore the only outcome is that the store lied to extract more money from me. CASE NUMBER 25785169. Had battery health check, was told I needed a new battery but was only offered a more expensive option than those identified as suitable on Halfords website. When I questioned this, I was told the cheaper one wasn't suitable, even though the website used my car reg, make and model to identify the options. The staff were adamant that even though the cheaper option was coming up as suitable, it wasn't - reluctantly ended up paying for the more expensive one to be fitted. This brings the question, if I had been buying the battery only, based on the website options, does that mean, I would have put an unsuitable battery in my car? I've now spoken to Customer Services who have stated the Store Manager will ring me back to discuss - still waiting, not hopeful. Very suspicious.......

1st. Class.

I needed to buy a programable electric tyre inflator for my daughter to use on her own car. Having previously bought a similar item for myself and found it very useful and easy to use I went to my "go to" Halfords store in Sunderland and found exactly what I wanted. Service was great and even got a discount for joining their car club.

Great product!! Fast and polite service.

Put my bike in last week for repair, paid nearly £100, tried ringing 3 times today to see where it’s at, no answer. I expect someone to answer phone calls for a company this big. So as it stands, I’m £100 down, a bike down and no idea if I’m gonna see it again

Absolutely shocking service and reception from the staff. Went in today for a roof rack, stood for half an hour to be even spoken to. Then when i said I’ve waited half an hour the staff replied with “well you’ll be waiting another half an hour” All staff there were just standing talking to each other, the ship was empty, no customers. Absolutely disgusting service massive lack of professionalism

Needed a replacement number plate quickly. Ordered over the phone and made and fitted swiftly the next morning. Excellent service!

Great Customer Service from Jonny! Very Knowledgeable and kind service. He even fitted my bulbs too! Can’t fault him and the store

Went to get a bike today for my son. We spoke to Oliver, he was very helpful and knowledgeable nothing was too much trouble for him ! Fantastic customer service !

Booked and paid for personalised plates to be made up & fitted to my husbands new business van - a huge milestone for him. On arrival, the gentleman at the desk (think it was the Manager) was pleasant and helpful but he had to leave to do something else so handed us over to a member of staff called Jonny. No eye contact, no pleasantries. When he finished ringing the plates through the till, he handed them over. I told him I had paid and booked for them to be fitted. Clearly this was the worst possible news Jonny had heard all morning. He let out a huge sigh, puffed his cheeks and evebtually said 'right ok'. I was absolutely mortified and actually said sorry. He then made about 3 very slow (almost shuffling) trips back to and from the van as clearly had trouble getting the rear plate off. My husband and I stood there like a pair of idiots with this person walking past us numerous times, no words, no eye contact. I was absolutely furious with the whole situation. Finally Jonny clearly gave up and the other gentleman took over again. All in all, we were in the shop for just under 1 hour (for 2 number plates!). We were made to feel a complete inconvenience and what started out as a lovely surprise for my husband getting his first set of personalised plates, turned into a drawn out drama. Well done Jonny on giving one of the worst examples of customer care i have ever seen. Hopefully you will have a change of career and avoid the customer service route.

Great service, really used the benefits of motoring discount premium over the last few weeks.

Arrived at Sunderland Halfords to pick up my Nextbase Dashcam and the store was shut due to IT problems. Waited for it reopen and picked up my Dashcam. When I got to my car I noticed that the box was very light and open, half of the contents were missing. I went straight back into the store and queried this. The guy didn't look particularly happy me asking where the rest of the contents were and went out the back to get me another one. Not impressed with the lack of customer service. Never had a problem at the Washington branch, always helpful.

I found the parts I needed online at Halfords website and collected the parts from a local store in Sunderland. Collection was quick and easy and as parking was right outside on the retail park, there was no problem with getting them to my car. The price was pretty much unbeatable which surprised me as I thought Halfords were more expensive than other motor factors like Euro car parts. Halfords were significantly cheaper for the same items. Halfords in future will be my first stop for car parts.

Service from Halfords at Sunderland was faultless, so helpful and friendly. Also installed seat without asking.

Superb service

Went in store today to try and get my sons first bike. Spent 20 minutes on our own and not one person approached to help us. When we did ask someone for help, they didn't provide any help or advice, just stood there watching, tried recommending a bike without stabilisers and just walked off at the first opportunity to leave us on our own. We took our business elsewhere.

Great prices and excellent customer service advice

Very helpful staff im sure my grandaughter is going to love her new bike

Staff are always helpful.

Thank you Mick for being so helpful and informative. Giving knowledgable advice what best to get. Thank you Jonny for warm welcome and friendly dispusition.

Excellent service delivery

Can't fault them to be honest. They lost my order (only ordered a chain link) and they gave me a brand new chain.

Great

Went to buy a dashcam, disappointed when got there that prices in store different to online , so came out without buying anything.

Helpful professional and friendly

I visited the store recently with my granddaughter to purchase a child seat customer service was excellent and a big thank you to Mathew who served me he was so kind and helpful .

Had a front and rear dash cam fitted, it was great service, fitted quickly, cleanly and so far everything is working great and am happy with the service provided and would use again in the future

Young man was very helpfull, also very knowledgeable regarding products. Let's hope halfords fitting of my garmin dashcam is as professional as its purchase

Went to get a bulb fitted at Sunderland Halfords. All I can say is, the guy who served me, your attitude stinks.

Quick and efficient service

I went to look for a bike for my 5year old granddaughter, the man who served us was so helpful and friendly too. Good customer service .

Excellent assistance and customer service and very well priced as well - very satisfied

Ordered Torx socket set, paid online chose store with it in, queued in traffic as email said approx 1-1.5 hrs to get order ready, got to store and looked at email and said order cancelled, now have to wait for refund. Found Toolstation so much better and got the toolkit from them. Follow up: After getting a reply to get in touch and following the link, I tried trying to get satisfaction on Chat, on phone (which is a joke). As I still cant get my refund since Halford cancelled the order after taking payment, it says 10 days to wait. This is a joke of a company and I cannot believe they can get away with this. 9 Days gone by and not one enquiry from Halfords, I even posted on their X page no response. Looks like a small claims court action in the offing.

Great for bikes car stuff staff seem miserable but helpful

Staff were very helpful. The lad on bikes found me a 27.5" inner tube from stock, thanks.

Bought more great products from halfords, they never disappoint.

Always a pleasure to come here for your car products and car care staff all ways helpful and always eager to help

Very good service . Everything went according to plan. Many thanks

Terrible shop wouldn't go again took my son for a bike they went in back for 30 mins came out with an open box assured me all parts where there came home to a bike and only one wheel. Absolutely positive they already new as a different lad brought the bike out looked dead sheepish

Very quick and good job. Thanks

Zero stars do not buy! Bought some windscreen wipers, no instructions, say to go online none online just a brief synopsis of the theory. Utterly terrible customer service

I want to start by saying the service is generally quite good in store, staff are quite helpful (assuming they have what you want) so this is very much a management/process complaint. In 2 weeks, I’ve had two occasions where I’ve had to cancel my order despite the online system stating that items are in stock and allowing me to place a same day click and collect order for it, and a third occasion where I’ve went to the store to collect some items which again were showing in stock (in a bid not to have funds taken from my Bank to pay for items which don’t exist) and low and behold, one of the items wasn’t available, despite all items belonging in a locked cabinet. In the first instance I was informed by phone call that an item wasn’t available and that the order couldn’t be cancelled by the store unless I travelled there, however if I needed to source one item elsewhere I had no interest in going to the store to A) collect the one item they did have or B) to cancel my order. I cancelled it online myself however when I hadn’t been refunded a week later I called the call centre and a helpful chap cancelled my order and triggered the payment with immediate effect. It doesn’t appear to be an isolated issue, with a recent review highlighting that they’ve managed to not account for a Bicycle?! On the next occasion, I ended up contacting another store via the call centre, which was again un-necessarily awkward given that I had attempted to call the store directly. On the first attempt I made the mistake of pressing the option for “stock checking” and was directed to check stock online via an automated message (imagine that!) with no option to hold the call and speak to someone. I can’t imagine there are many people calling to ask about stock that haven’t already been disgruntled by the entirely unreliable online stock system. After confirming the South Shields store actually had the item in stock (3 in fact!), I then travelled around 20 miles round trip to collect the missing 3rd item only to find that the manager who used to run the Sunderland branch was working at the South Shields store. I’ve never had this issue in the past so perhaps he’s the only person who has an understanding of how to run a retail outlet and gets moved around to help ‘struggling’ branches, I suppose that’s one way to run a chain of businesses into the ground. It’s worth noting at this point, that the other somewhat ‘local’ branch in Washington has recently closed, perhaps it was too far for the not-hopeless manager to travel, the customers can go to him instead. The Washington Branch was my usual second choice, while it’s a similar distance to the South Shields branch from the Sunderland one, it’s a lot easier and quicker to travel the length of the A1231 than it is to travel through half of Sunderland and all the way through South Tyneside. Most recently, the store made no contact with myself to inform me that one of the two items wasn’t available, and (I assume) due to them removing an item from my order I didn’t receive any notification that the remaining item was available to collect, alas I am going to collect it today (Monday) as the store had shut yesterday by the time I established what was going on! Upon discovering the issue the store typically offer to order the item in, but it won’t arrive until 3 working days later, which is a marginal improvement on the week it takes to click/collect out of stock items. Both options being ultimately useless when items can be bought from a well known retailer and be with you the next day, infinitely more helpful when it should have already been in your hand. Does Halfords not have any sort of stock check? If theft is the root of the issue the store needs to consider replacing a non-stock checking member of staff with a security guard who can monitor ‘customers’ like most supermarkets that suffer the same issue, before paying customers give up on the store altogether. Hopefully someone acts on these issues before my nearest store is the Durham one! Regards, A rather peeved trade customer.

Order cancelled but email came through as item collected

Simply outstanding

Excellent service . Prompt accurate and efficient

Purchased a battery for my Peugeot 308 with fitting included, the guy who did was not 100% sure about replacing and fitting, but still did an excellent job

Excellent service, pleasent member of staff.

Straight in straight out. No problems used my voucher got my product ....assistant very helpful

Awesome, friendly staff.

Ordered a kids bike same day collection. Got a phone call to say they didn't have it in stock so it would be Wednesday. This was too late for us. I phoned customer service to ask them to check their gateshead branch. Currently been on hold 28 minutes. Think she is walking over to check stock

Disappointed was forced to use a branch well out of my way, because my local branch (Washington, Tyne and Wear )is being closed (yet again never mind the customer worry about profits). And believe it or not this the second time you have pulled this stunt. ( Previous branch at leachmere in Sunderland).

Not bad for a halfords

The staff was really helpful and polite, I would definitely recommend them 👌🏽

repair is far cheaper compared to other shops, provided u buy the spares from Halford itself.

Got there early,staff took details and took keys.returned later and the job was done asked if I wanted a run through which I didn’t and i was on my way.worst thing for me was trying to get my phone to connect with the dashcam. I am not technically minded.

Staff not very helpful!! Only want fix bikes better of going to tony audios over the road excellent service and half the price .

Staff very helpful 1st item missing parts no problem replacement item damaged parts no problem 3rd try perfect all done in a few minutes would buy again

I came in needing a new leisure battery for my motorhome. I thought the battery was under the passenger seat but apparently that was the converter. Oliver and Jack set about locating the battery like a dog with a bone. They removed and replaced panels, went under seats and expended a load of time and effort finding — and ultimately replacing — the errant battery. Seriously, the £20 I paid them for doing the work was completely inadequate and yet they were cheerful, helpful and diligent. I really can't thank them — and recommend them — enough.

Amazing service from Jonny at Halfords Trimdon Street. He was professional, knowledgeable and very helpful. I might have only bought windscreen wipers but he treated me with courtesy and I felt important. He is a credit to the company.

Lovely guy and quick fast service thank you this is why I’m part of the motoring club 10/10

Excellent service and quick

Excellent service from a polite but also professional salesman. Extremely helpful.

Bike repair delayed, £22 more than advised and not completed to satisfaction

Excellent service from ordering online to picking up in store. The lads in the Sunderland store were brilliant

This shop has engaging helpful staff who are quite prepared to come out to your car with and have a look see and then advise you. I'm surprised about it actually. I mean how ready the staff are to help. I've bought stuff from Halfords that I didn't know I needed. I will take photos next time I'm there.

Very satisfied with the service today had my ebike in for a check up and to buy a few things for it really great professional service

Exemplary, Fantastic customer service at Halfords Sunderland. A big thanks to Mat for making sure my son had his new bike on his birthday.

This store have fantastic staff..I always purchase from halfords .so pleased I visited today..Oliver has excellent knowledge and customer service skills..he goes above and beyond..very friendly and polite..He is a credit to halfords ..10*plus.....I would highly recommend this store to anyone.

Poor. Not enough staff on shop floor, none upstairs where the range of spark plugs was restricted to only Bosch products, with no information about the vehicles to which they apply. Halford used to be a good source of car advice and products, but seems only to be keen on selling bikes now.

went in to store to get a set of new fuses for a caravan, had to go hunting through the shelves for the fuse pack required as the full set of shelves were all mixed up. it looked like the products had just been put on any peg that the employee could reach at the time of stocking the shelf. Then went to try to pay for the fuses at which point this was a good 10 minute que to get to the till as 2 lads were wondering around the carpark arguing about a fog light bulb and not charging the customer as they changed the wrong bulb. once they came back in with a que at the till they then went back out to find a person sat in a car as they didn't want to wait instore so went off for a walk around the carpark to try to find them. eventually a lady came out the back to the till who eventually started to serve us at the till. what would normally take 5 to 10 min to get some fuses took 25 to 30 minutes. All the staff in the store didn't seem interested in running the store and couldn't really care, It seemed to me that the staff would rather be at home instead of serving clients. used to use the team valley branch for years till I moved over to Sunderland. I would rather spend the money on diesel to either go to the Washington branch or team valley as it is a much better experience. would not recommend this store. Been using halfords for parts and tools for a long time due to the trade pricing my account gets instore but will be starting to use other shops for stock from now on as the trade discounts work out worse on some products than what public can get with their new motor club.

Friendly & efficient service

Purchased a new battery – served by Oliver, whose help and efforts were outstanding in advising of the Best Buy and in efficiently and quickly completing a free fit. Made being a member of the premier club well worthwhile – a first class experience.

Good place to get car and bike accessories

God review from Margaret Dixon xx

Not enough staff and we stood for almost 20 mins. Not saying they weren't working, they were. Just saying there didn't seem to be many staff around and the ones that were were rushed off their feet. We got sorted eventually and it was great service.

The man who served me was miserable, unhelpful and a total waste of my breathe. Won't be going back to this branch in a hurry.

Very helpful today. Had new bulbs fitted to a Honda Civic, which is a tricky job due to access. Credit where it's due.

Very friendly and helpful staff

Visited the Sunderland store. They had what I wanted. Very helpful staff.

No dam staff had to wait 15mins to get served

Went to Halfords Sunderland today - a Snowboard had fallen against the driver door on my Hyundai Tucson leaving a small blemish. I asked for some advice the guy came out to the car recommended a product then came back out and fixed it!!! I work in the retail sector on a national basis - customer service is key - the experience was without doubt EXCELLENT - well done guys!

I bought a bike paid for it to be built and when I picked it up the handlebars were not fixed tight enough so I came off it poor service

Couldn’t arrange a time to get bulbs fitted so just went to store. The man looked after me was brilliant. Nothing was a problem. He got straight on it.

I was served by Jonny today! He was fab! His customer service was out of this world. It’s not very often you get someone knowledgeable and polite but he certainly was! Harvey also helped with my reg plates! Both lads canny as! Couldn’t recommended anywhere better than Sunderland Halfords! Thanks lads! X

My car broke down in the car park today, and two lovely workers came and looked at my car for me for free. They were both very patient and helpful! Despite my car still being broken down and awaiting recovery, I can’t fault the service of these two workers! I unfortunately don’t know the names of either of them, but they started at 8am today.

Excellent customer service at Halfords Sunderland today. Buying a cycling helmet for a 3yr old. Not the biggest purchase but thanks to Rachael in store who made it memorable for our youngster and ensured we chose the correct one. Her attention to detail and product knowledge were excellent and she made sure that we got the correct helmet. Thank you.

Great service, item wasn't on display so I assumed it was out of stock, I mentioned this to the gentleman at the till and he went to another part of the store and found the item no problem at all .Thank you.

Got what I wanted at a reasonable price

Went to Halfords sunderland today to buy a product the person that served me was very professional polite and helpful made my decision to buy the product with confidence definitely new her job a 5 star service would recommend to family and friends

Very helpful and friendly

Customer service is terrible. I had an 11am time slot to pick my e-bike up. Waited 20 mins before even being spoken too. Then the system went down and I was in there for an hour before a manager came and took a pic of my receipt and let me take the bike home. The staff are that laid back they could fall asleep an any given moment. Very very poor customer service.

Staff was very helpful and polite the lad who helped me was supposed to finish 2 hour be for I got there to pickup me bike he was still happy to help me pick some accessories for the bike

Myself and my son went in today to get him a new bike and the young lady who served us was fantastic and full of so much knowledge. She was a pleasure to talk to and nothing we asked was to much trouble. Thank you.

Lads were very helpful at Sunderland branch. Especially Cameron he gave us very good advice for bike for teenage daughter. Thanks

Great staff very helpful very Knowledgeable

Advised which wiper blades I required, asked them to fit them, no one available at the counter, staff member said he'd get someone to cover the counter, and he would fit them, next thing I saw him serving another customer, at which point I left the store

Really helpful and rapid puncture fix within minutes at Sunderland branch, saved my ride for the day

Staff were excellent and service was first class and very helpful

The sales person is extremely friendly and helpful. I got all I wanted and service was excellent

worst store I have ever encountered

Really great service and friendly staff. Very reasonable price. Would always recommend this store to anyone. Thanks.

The journey was smooth and the service was top-notch

Doug was great, fixed 2 chips in my windscreen and informed me of my low oil levels

Had a pretty ok service from the store who have fixed my ebike in the past. A bike service was booked in for 24/7/23 the sales assistant came out and said we cant work on the trike as its illegal and are not allowed to fit other brake pads only what we supply. Now prior to this visit I had a chain break on the trike in May 2023 I took it along to the store and young lad there fitted it no problem. The assistant who saw me was very unprofessional stunk of cigarette smoke and made excuse after excuse not to work on the trike. Now if halfords read this I suggest u train your staff in customer service and hygiene because not being funny todays experience stunk worse sewers. Update after conversation with the manager the Trike got sorted with no issues, the manager explained that the sales person wasnt sure on procedures.

Helpful staff sorted my order when i arrived

Great service and great price, especially with British Cycling discount.

Great

Week long waiting for a silly service work.

Great Customer Service, And Easy To Set Up

Always helpful and happy to help

Case reference Q20718164 I’ve had this case open for 1 month today trying to get a mater resolved and it is still on going. Since purchasing some items from Halfords I have drive through to the store and have phoned customer services 8 times and this matter is still not resolved. Had to file a complaint with the store manager because of his cocky attitude with no people skills what so ever. The most dreadful store & customer service experience I have ever had to deal with.absolutely appalling.

Still to expensive 🤯

Helpful staff and most of the items are reasonably priced.

Great service! They helped me to find the right bike in the right size. Staffs are so friendly and full of knowledge ! Highly to recoment .

absolute useless payed for private plates and fitting took the car in said this is your man going to fit them what a joke a lad looked good with massive tool box came to the car tried to get screws out of old number couldn't do it looked a bit thick really went home and done it myself

When you order online you cannot get a proper VAT invoice for the order. I went onto the chat line and they assured me that they would look into it and send me a copy. I got the same e-receipt which is useless for my accountant.

Great service and a great salesman

Very disappointed. Bought waterless wash and wax and there was one bottle on the sale shelf the other I had to ask for. Price was ridiculous and I did not get the sale offer from the Sunderland store as the assistant said it was coming off the offer now and he had removed the sale price even though it was displayedas sale. I did get a discount of 8% as a member of MSCC but I won't be back, much cheaper elsewhere without the discount.

Had an puncture out on ride and Halfords in Trimdon was the only cycle shop near and open. The most friendly and helpful man called Frank sorted my bike , found the cause gave loads of helpful information to me too . .Superb service and staff

Lad at till was very helpful and got what I needed and even lifted it to my car for me well done

Bought a bike with hydraulic brakes. Collected and when home discovered both front brake pads pressing hard onto disc and stopping wheel rotation. Called and advised they only had a "part time mechanic". Just don't believe that for a second. Having to return as unable to give even basic advise on the process to adjust brake. No apology or explanation for what is frankly unacceptable and shoddy work.

Excellent service fitting a new battery in my Ford C Max well done Darris who stayed after his shift ended to fit the battery

Service we received from Frank was good and part we needed ordered.

Plenty of choice, very helpful staff.

Click and collect was easy enough to do, helped by being sent a £5 off voucher with no min spend too! Purchased a Bosch branded oil filter. Sadly, even with the discount the price of oil is astronomical so went elsewhere for that. Service from the staff was great though, processed quickly and collected with no wait. Good stuff!

Very professional and friendly - new battery fitted in no time

The best rock on

Excellent service. Frank, the bike technician was patient, knowledgeable and very professional: nothing was too much trouble.

Bought a new bike. Fabulous, quick service and I was on my bike in a few days :)

Special service

*Fantastic service *very knowledgeable *knew Their products *Very helpful and courteous

Always good service 👍 everytime we go to Halfords ty

Had what I needed and staff very helpful

Convenient smooth transaction.

Fantastic service lovely staff Kirstie was very helpful and friendly I'm a very happy customer

I chose Halfords to buy a roof-rack for my car. I thought I would get a professional opinion and be shown how to fit it. I was wrong! If I want Halfords to fit it, I would need to sign up to something that costs £49 yearly. Or pay £20 to have it fitted. Very disappointed with this.

Got a car license plate here, I got stopped by police and needed one quick, it was done and fitted in 10 mins, guy helping me was great. 👍👍

Always has everything I need and friendly staff.

Ordered windscreen wipers, they arrived on time at the store, great service.

Nice

I ordered online and had a real pain in trying to get the discount codes to work. Online support chat was far from helpful. I ordered anyway and mentioned to the staff on pick up. They were so helpful in sorting it for me and refunding the difference. I felt they really went out of their way to help me beyond what I was asking for. Excellent service and a very friendly team.

Only pressed the 1 start as minus stars wasn't an option! They sell 1100 quid bikes poorly built and have no mechanics available to repair said bikes! AVOID AT ALL COSTS!!!!

Terrific friendly service completed in minutes. Perfect for busy customers.

Hello updated 09/01/2023 I had a battery yusa make with a 5yr gaurentee, its now 4yr 5month old and failed, I was sceptical about going in asking about the gaurentee, but I had the receipt, went in and no bother what so ever, that's the kind of service you want, specially at this time. Thank you Great range of autoglym products,

Excellent service. Kirsty is knowledgeable, efficient, engaging, a great multitasker (I kept asking her loads of questions) and overall a great rep for your store. Will definitely be back.

Excellent customer service from the lad dealing with the bikes 👍

Good.service overall but so disappointed in the name stickers I paid extra for. Tiny stick on stickers that one looked as if it had been handwritten by my 6 year old granddaughter herself

Rang halfords day before told it was ok to drop bairns bike off to be built come all the way down in the snow carrying bike to be refused never use again

Excellent customer service. Gentleman serving happily found us the correct wiper blades and fitted all 4 in the freezing cold.

Staff at desk most helpful. Thank you

Poor customer service was waiting to be seen by a staff but was ignored waited 5 min but the staff keep going past me without asking me if I needed any help

Excellent service. Darrus was helpful and efficient. Thank you so much

Bought a Carrera Valour 6 months ago (£350) had nothing but problems with it! Been back to the store on numerous occasions, was only a week old before it had to be returned for jumping gears and the back wheel which wasn’t straight, i was told by a member of staff “you clearly cant ride a bike properly” and it needed a new back tire advised me on which one to buy theres £50, skip 2-3 weeks later and the back wheel is still slightly out of line and the chain is slipping off at the front when going up to the 2nd chainring it then got booked in for a service which ended up costing another £100 as they advised a full gear service, new chain, back wheel truing and new cassette (totally unnecessary) baring in mind this bike is my main type of transport on a daily basis, put up with the tiny clicking noise on my gears for a couple of month as it was riding okay and the chain wraps round the chain-set and S-bend folds at the back take it into the store where i was told it needs a full new chainset, another new cassette, gear service, new chain and a new S-bend gonna cost another £150-£200 BUT i cant book it in for a repair because the 1 and only supplier that halfords use hasn’t been able to stock the chain-set for my bike for over 2 YEAR!!! Why sell me a bike if you cant supply the parts when something happens!!! Okay so heres the best part! I took the bike to Cycleworld booked it in on the same day to be told all the bike needed was a new chain and a gear service and boom guess what my bikes all fixed and fully working cost all of £40!! Definitely don't recommend buying a bike from HALFORDS until theyve actually got a proper bike mechanic working in the store! Waste of money!

Great service and value.

They were brilliant. Had the camera fitted well within the timeframe given. Got good advice about care and use. Recommended.

Ordered item on 2/11/22 for collection 3/11/22. No text or email to say ready to collect. Left it a few days and contacted support. They contacted the store… no response. Left it another few days and contacted support again. They contacted the branch again… no response again. In the end after two weeks of waiting for a text, email or the tracking link to be updated to say it was ready to collect, I went into the branch. After waiting for the two staff to stop flirting and actually deal with my query it turned out the item was ready and clearly had been ready for some time but no one in store had bothered to update tracking, email or text to reflect that, even after customer services were involved twice. Very poor service Halfords! Unprofessional, lazy and slow.

Had new wiper blades fitted. Assistant was very helpful and professional.

The lady who attended to me was very efficient, kind and knows what to do. My son is now enjoying his bike. Thanks

ordered part for my bike. Great customer service from all the staff at Sunderland, kept informed of progress. Very helpful staff. Thank you.

I have received an e receipt but not the product.

The guys at Halfords, Trimdon Street- Sunderland are simply the best. Very friendly and very professional in discharge of their services. I got excellent attention to my vehicle.

Excellent quick service by girl who sorted grandsons tyre on bike.

Excellent service! Thank you.

As usual, extremely helpful and knowledgeable staff. Easy, pleasant experience.

Very good and friendly efficient Service today

Been too pick car new car mats up and fitted a dash cam excellent service

Went for a bleed kit for my bike as it said online they had them goes all the way down didn’t even have them In store

Waste of time usless

Needed a replacement headlight in my car .arrived 10.15 job done and paid for by 10.22 now that's excellent service.highly recommend

Mick was great helping me sort out my lights on my car, highly recommended

Didn't have the part it showed online. But got a part that would work.

Great service from Frank at cycle desk. Got my daughters bike serviced , brakes repaired and loads of helpful advice. It had sat since lockdown1 gathering rust. Thanks Halfords, will defo bring the other bikes in the garage to get checked over now. Good job.

Spot on

Some hood deals on bikes

Good selection of bikes

Great service from start to finish

Outstanding service today from Sunderland branch - didnt get the young mans name (loved his older classic cars, particularly Ford) and sorted me out in no time at all and gave great advice along the way. Well done and will defo be coming back

Very poor mechanical service. Took my sons bike wheel in to have a new freewheel cassette fitted to save buying a removal tool. ‘Mechanic’ removed the old cassette and fitted the new one, took the wheel home to re-fit onto bike, couldn’t get the wheel to re-align, on investigation, when the new cassette was fitted in store, the bearing cup was mis-aligned. Took the wheel back to the store to have the bearing cup re-aligned, the ‘mechanic’ took wheel away to take a look, returned in around 15mins with a response ‘the wheel bearings are shot’ that’s the best I can do, leaving the wheel spindle mis-aligned. Knowing this was utter rubbish, I bought the a removal tool anyway, returned home and within 5 mins, had the cassette removed the bearing cup re-aligned, the freewheel hub re-fitted and the wheel fitted true myself…. Very poor mechanical knowledge. Waste of a £10 fitting charge, time and petrol for two visits to the store.

Served quickly & efficiently & sales assistant was also very helpful.

Ordered a Ryobi impact wrench last Monday. Received a text to pick it up Tuesday. Went to collect Wednesday. After a 20 plus minute wait was told there was a problem and the starter pack needed to be ordered and would be ready Saturday. No contact on Saturday so I contacted customer service who said it had to be ordered from the manufacturer. If you google it it’s advertised for next day delivery and I’m still waiting. I’ve emailed Halfords and guess what no response. Absolutely disgraceful service. I had to call customer services today and surprise surprise was told the item was ready to collect. Halfords obviously didn’t bother to get in touch to tell me it was. I went back to collect my item. After a slight faff including the guy looking into a locked storage cupboard (why?)I was given my impact driver. I thought great that’s it! On no it wasn’t! As I was packing the item into my bag in the car park I had a tap on the shoulder. Same gentleman who served me said I had only paid £134 for items worth £290 and more or less accused me of scamming Halfords. I was taken back to the shop and they soon realised that the gentleman who had reordered my purchase last Wednesday hadn’t removed my initial order. Did they apologise no way they were too desperate to fix their system. Did they care that I was embarrassed? No way. I won’t be going back to Halfords in Sunderland? I can only share my experience! You decide……

Very good store for all your motoring needs and lots of choice. Excellent service and helpful staff. Great just to browse round. Love the place.

Got a bike on the cycle to work scheme to use for work, never again will i deal with this store. First bike I picked up wasn’t built properly gears, brakes not functioning properly……rear wheel collapsed. Replacement bike was ordered, went to pick that up got outside to ride it home the headset and handlebars came loose… weren’t even secured properly. Offered some lights as a way of an apology 🤯🤯 two bikes both not fit for the road….you make your mind up!!

Amazing Service, Our Son had his bike vandalised yesterday, damaging the gear wires. Our son needs his bike for tomorrow for Bike Ability at School, we took the bike to Halfords Sunderland this morning and dealt with Frank, who i would like to Thank, he has gone above and beyond finding the parts and fixing the bike the same day allowing our son to attend his bike ability tomorrow. I cant thank Frank enough for what he has done today. Frank is a credit to your company. Thank you again

Staff was amazing so friendly. One member went above and beyond. As I was waiting for my fiancé he went to get me a chair so I didn't have to stand and wait for to long. As I was waiting I seen her also did this for another lady who had 2 young children and brought a chair for her and her young child. Thank you to this staff member for doing this.

Booked bike inspection- informed of issues and cost only to be told no mechanic is currently working and nay not be available until mid July 😡

Excellent customer service, excellent advice and help this morning from "Kirsty" in the Sunderland store.

Helpful found and purchased bike

Helpful but quite a wait for advice

Parts ordered on the 12th to be ready to pick up on the 16th , 2 were ready on the 16th , one on the 24th and the other the 29th, if i`d known it was going to take nearly 2 weeks to get the parts i would not have ordered , terrible communication .

I went to Halfords in Sunderland to buy a bike each for my 2 little boys aged 9 and 10. A staff member called Tyler helped us choose the most suitable bikes. Was extremely patient with my children allowing them to sit on the bikes and try out a number of them. He went over and above to do everything he could whilst ensuring we got the best value. We were originally going to go straight to another bike stockist and only popped in as we were driving past. Tyler is a credit to Halfords and if it hadn't been for his professional helpful and approachful manner we would not have made this purchase.

Excellent . The assistant Anthony couldn't have been more helpful. Would recommend

Nice staff very friendly

Wonderful staff and they are always willing to help, would highly recommend this store, even the young staff are very knowledgeable and friendly and helpful.

Bit off wait as only one serving

At the beginning I only gave 2 stars as my bike had to be returned to the shop after its annual service as it was not working,the deputy manager was very kind because my bike had to be looked at again I was given a bike to use until mine was repaired they reimbursed my taxi fare thanks for doing that,there is one last thing I want to add Tyler at your Sunderland store is a credit to you as he is always polite and extremely helpful every time I have visited the store.

Very good experience and lovely workers

Got a bike rack fitted by mick from halfords Brilliant service Excellent fitter Very knowledgeable Took time to explain everything Did a great job

This is the 3rd bike I’ve bought from this store over the years for my daughter. Had no problems in the past. Yesterday I was served by a very rude young man with a fob me off attitude. I was going to buy another couple of things from the store while I was there but his attitude really put me off.

I brought a Carrera Subway electric bike from here on Sunday. By Wednesday the battery stopped working leaving me stranded miles away from home. I took the battery in to ask for a replacement and they point blank refused to despite it being faulty. Their staff Member said and I quote 'If you want to return the bike then return it." Completely unhelpful would never be shopping here again. Their loss of over 1k. Will buying from somewhere else

Great store

Very Helpful!

Excellent customer service

Bit pricey wanted to price a roof box and get advice on sizes etc didn't get much help ,staff friendly enough but could have provided more information

Booked online. Turned up at the store. No record of the booking and had no one in that day to do the work anyway. Not the first time online booking didn’t tie in with the store. 15 mile round trip wasted. Went to a Kwikfit who sorted everything.

Very helpful staff would recommend this place to any one.

You wanna get standard bikes and good customer relationship?? Halfords rocks!

Although l just popped in for an order the staff were quick to sort it out and were helpful and courteous.

Great choice with friendly staff and knowledgeable about the product. Competitive prices all under one roof.Would definitely recommend.

Great staff! I got mt daughter's bike serviced, repaired and they gave good advice on what she would need for her bikeability sessions.

Ordered a number plate online, checked the documentation required, and soon got a text saying the number plate was ready to collect. Got to the store, and told by the numpty behind the counter that I needed a bank card for ID before they could make the plate. First, the text said the plate was ready. Second, the website says nothing about the bank card for ID. Had to drive all the way home and back to collect my wallet with a bank card. When I challenged numpty on the ID issue and what the Halford's website says, his response was "my website is different". The number plate is fine, the service was rubbish.

Great customer service polite and respectful had a bulb changed Matthew did a great job😁

Good service provided even when it was clearly very busy still made the time to get me the right product rather then just making a quick sale and moving on much appreciated keep up the great service thanks

Friendly helpful staff

We went to store to buy a child seat, the salesperson we spoke to was very knowledgeable and helped us choose a suitable seat, demonstrating how it fitted in the car with a display model and fitted the one we bought

Completely ignored for over 20 minutes. Only wanted to buy my grandson a bike and helmet. No service, less care. Not the Halfords I knew.

Called into the Sunderland branch to order a new bike. The member of staff I dealt with Tyler informed me today that there was actually one in stock. I was really pleased about this he then said he could build it for me and to give him 30 minutes or so. This was extremely convenient as I came into the store only expecting to order the bike and come back in a week or so to collect it. He also helped me fit the bike in the car, really happy with my purchase.

Staff are always friendly and polite. Always dealt with quickly. Great shop

Brilliant service

Knowledgeable staff and very helpful

Halfords staff, very knowledgeable, always willing to go the extra mile to help, always polite and courteous, but always appear to be a little under staffed and very busy, try to be patient , it's worth waiting

Awful, awful, awful. Ordered an item online - which they said was in stock and available in one hour at the store. A text and email would be sent to let me know when it was ready. Some hours later I tracked the order as I had heard nothing- to find the order had been cancelled!. Rang to find out why and was told item was not in stock so the order had been cancelled and that a new order was set up so the item would now be shipped to the store from the warehouse. Might have been helpful to have told me but apparently this is not a priority….. 2 days later had a phone call asking if I had picked up my order! I answered no as I had had no notice (the promised text and email) that it was ready. Was told I would not get any notice that it was ready but she would go and check that it was there. Really strange thing to do - ring someone to ask if they have picked up an item and then offer to go and find out if it is there! Went to the store to pick up the item and had to wait 15 minutes. It seems the customer in front of me also had an order to pick up but they could not access the locked storage where the click and collect items were held. Dreadful service - confusion, awful communication and a poor deal for the customer. Doesn’t really deserve the single star but the item itself is fine!

Stranded in Sunderland with a punctured wheelchair tyre I thought of Halfords, being a bike shop. To my utter amazement they had NO puncture repair kits and NO 24" inner tubes. None

Great service and communication great product good staff

Visited store today (22/2/22) at around midday. Felt I had to comment on how helpful Mick was. I felt he went the extra mile in trying to find a solution to a DIY issue I had. He made a real effort to visualise what I was trying to describe and come up with suggestions to fix it. Thank you, Mick, for your time and advice.

A great store with very helpful and welcoming staff.

What a really helpful bunch at Sunderland, every time I’ve been in they have been first class.

Bike ready early 👌

Fast friendly service

Most of the times I found what I needed in their shop, decent prices.If I need something car related I know where to go

Lovely staff , very friendly and knowledgeable.

No staff in the shop, que of people. Very poor

Got quoted £45 to replace a pair of front wiper blades. Took car to discount motor parts and paid £20. It pays to shop around.