Endurance Roof Care

We had a very terrible experience with Endurance. We first called Endurance on 23rd August with Tom coming two days later. We had other roofers on site who were separately finishing a kitchen roof extension. Our roofers later told us that they were shocked by the poor standards of the job that was done. In the end we went back to our roofers to get it done properly because Endurance kept pretending they would come and fix the job and repeatedly did not turn up. Tom gave us an initial quote which contained the comment: ‘this quote will include a 12 year guarantee’. He sent a final invoice and this line had been removed, so perhaps they thought they were under no obligation to ensure the quality was sufficient. Post job he also promised a receipt for the payment which we never received. They did the job and unfortunately we were not able to be on site to inspect them doing it. We paid half upfront (to cover materials and secure the job) and the rest when they sent photos of ‘the finished job’. We were charged extra to fully change the fascia board and wood behind the fascia which it later transpired had not been done at all as the roofer removed and replaced when they rectified this terrible job. Once the work was done, our roofers pointed out various errors. Among all the issues that they identified, they flagged that they felt we had been overcharged, there were not enough clips on the gutters (it should be clips at least every 800mm), there were screwed stop-ends rather than clipped on ends with rubber joints, and no plastic fascia board and the down pipe had not been secured to the wall at all. After a couple of weeks, some heavy rain and the usual winds for Autumn we saw that the guttering was actually falling down and our neighbours spotted it too and were concerned. We called Tom a number of times and sent various messages which were ignored. He answered the phone when we called from a different number but claimed it was impossible that it would be falling down. We then emailed him the photos and he claimed someone else had unclipped it which was not true. He then ignored our messages from then onwards. At this point we were shocked that a professional firm had no interest in putting right a job badly done, and were ignoring photos of the guttering visibly falling down. This is when we went to their website and found different numbers to try and got through to ‘Tom Senior’ and he assured us repeatedly that he or his son would come, but they never showed up. We also sent emails to various emails addresses listed on the roofing site and the parent company website, however these emails all bounced except for one which was never answered. We sent photos on 04/11/23. Initially Tom the father was very apologetic on behalf of the son and it sounded like he really wanted to help. He kept saying he was working on how best to access (access was difficult as an extension had gone up – although this didn’t prove a problem for the professionals that later did the job). The only time we ever received a call he assured us he was on his way to the property – but he didn’t show up and didn’t return our calls afterwards. We made 16 calls in total across November and December. Plenty of ignored messages too. We spent over a grand on these guys and it was by far the biggest mistake we have made during a period of extensive renovation work. Normally we research carefully contactors that we work with, however in this instance we rushed and paid for it. Endurance showed no professionalism at any point and if was quite clear they never had any intention of coming back and putting their job right. Their website talks about 100% customer satisfaction but our actual experience was the opposite of that. We will be taking them to the small claims court next.

Had a leaking roof. Tom and his team quickly found the problem and repaired it the same day.

Brilliant team 5* costumer services, very knowledgable and experienced. Would highly recommend. Works carried and finished to a brilliant standard.