Trust Building Services
4.8(37)Portley & Queens Park, CaterhamGet directions




About
Trust Building Services are roofers based in Caterham, covering Surrey and Sussex. They offer extensions, bathroom installs, kitchen renovations, external works, flooring, plastering and decorating, and carpentry, bringing a broad range of building and improvement services together under one trusted name.
Customers consistently praise their high-quality workmanship, reliability and tidy, courteous approach. They are also valued for clear communication, helpful advice and their ability to organise projects smoothly from start to finish.
Services
Extensions
Bathroom Installs
Kitchen Renovations
External Works
Flooring
Plastering & Decorating
Carpentry
Reviews
4.8
Trust Building Services is praised for high-quality building, renovation and maintenance work, from kitchens, bathrooms and extensions to roofing, electrical work, plastering, tiling, rendering and garden structures. Customers value the team’s reliability, tidy and courteous approach, careful workmanship and ability to manage projects from start to finish, with clear updates, helpful advice and practical solutions when unexpected issues arise. Jo and Ronnie are often recognised for their friendly communication, organisation and expertise.
Summarised with AI
Great company. They did a fantastic job with my front garden wall. The work looks great- they knew what they were doing- and kept everything tidy during and after. Would definitely recommend or use them again.
I’m going to use the word trust a lot during this review as working with Jo, Ronnie and their team, one thing that becomes clear is that these are people that you can trust. We engaged them for a full renovation of our house. You name it, it was coming out and frankly we were terrified! It was our first project of this scale, a huge amount of money invested, and we had never worked with them before. Our concerns were short lived. Even just pricing up the project you are reassured of the quality and skill that they bring. The attention to detail, the questions, the ideas, the planning, by the time day one arrived on the job everything had been distilled down in to an organised, effective and efficient renovation that was ready to go. Ronnie has an eye for detail and a knowledge of trades which is staggering. Nothing threw him, there was an answer to every question, and the quality of his own work extended out through that of all his team members. He held them to his own high standards throughout. And when the house threw up problems, he never balked or dusted his hands of it, he found solutions for us. I never had reason to doubt his updates or his assessments of challenges presented, and his quality of workmanship extends to everything that he does. And he does it all with a laugh, humour and warmth, and just being one of the nicest people you’ll ever meet. He also really does hold his team to his standards, not just in terms of the work they do but also the way they do it. I spent as much time talking with his team as I did him, and always received the same professionalism, thoughtfulness and respect for the project, our home. And then there is Jo. Jo brought it all together. From pricing, planning and coordination, through to dealing with my 7am brain dump emails, Jo makes the magic happen. We left our home for 5 months for this project and we knew it was safe. Jo kept us updated and informed, when decisions were needed she was clear and effective in her communications ensuring we understood what she needed a decision on and why, she is a demon bargain hunter which helped hugely with our costs, and I knew that I could ask her anything and would not be fobbed off. And again that warmth and personal touch comes through strongly with a reassurance not only that she knows what she is doing but also that you can trust her. Ronnie and Jo, and their team at TRUST are quite simply the best contractors I have worked with. I recommend them without hesitation or reservation and would work with them again in a heartbeat.
Last January we used Jo and Ronnie from TRUST to complete a whole downstairs reconfiguration complete with a new flat roof, walls out, new kitchen, blocking up an archway, creating a new door, putting bifolds in the back. They took care of absolutely everything from start to finish. Steelwork, Plastering, flooring you name it. They uncovered a few problems along the way but dealt with everything no fuss while keeping us informed all the way through which was really important to us as we had moved out while the work went on. We are so happy with everything and would not hesitate to recommend TRUST to anyone.
We were lucky enough to have friends who had used Trust before and recommended them to us for some major refurbishments. Everyone told me that having work done on your house is the most stressful thing imaginable and while it has had its moments, I can honestly say that our experience with Trust has been phenomenal. Every single one of the guys who works with them are just lovely, very hardworking and so good at what they do. Proper perfectionists. Ronnie and Jo who run the company are a pleasure to deal with. They don't run over budget, they are beyond responsive (I had a problem recently at about 7pm and Ronnie was here within 20 minutes to sort it out and Jo has never taken more than a few hours to answer a question), and so easy to deal with with excellent customer service skills and senses of humour. I highly recommend them to everyone who is thinking about doing a job on their home. You will not be disappointed.
Trust recently completely removed my old, tired and worn out summerhouse and built a new bespoke home office and gym studio and I’m beyond delighted with the result. The team took it right back to ground level, digging out and building a concrete base to eliminate a fox issue and then designing and building a beautiful unit I’m so happy with and proud to welcome clients into. Jo project managed the whole process which was new to me in a building company but it made such a difference. She was my contact, the person who kept me constantly up to date with timings, decisions that needed making, etc., all included in the cost. The builders themselves were always kind, courteous, prompt arriving and let us know when they were leaving for lunch or for the day or going to pick anything up. They kept things tidy, kept the music volume down and were very nice people all round! My wife was at home a lot with our newborn during this time and she felt safe and comfortable with them all working at our property throughout. For anyone undertaking any building or refurbishment work, I’d highly recommend speaking to Jo because Trust are the best builders we’ve ever dealt with. Thank you!
Trust Builders have done a fantastic job of repairing some awful rendering- or what was left of it! Thank you to Ronnie, Jo and the team for doing a prompt and brilliant job.
TRUST building services did a complete reconfiguration of our downstairs area, turning our drab back room and old fashioned kitchen into an open plan, moden kitchen/diner. Ronnie and the team worked tirelessly to get the job done and all the work was carried out to a very high standard. Would definitely recommend them and they don't know it yet, but we're going to ask them to do more work for us next year!
Over the moon with the work Trust have done with my kitchen and bathroom, just look at the before and after photos! This was my first time buying so I've never renovated a property before. The team were really patient with all my questions and went above and beyond to support me with finding units and tiles etc. The guys doing the work were really friendly and super tidy with clean ups every day. As you can see the work was completed to a really high standard, it was also completed to the estimated timeframe set out at the start.
We brought in Trust last year to remodel and modernise our bungalow. We are delighted with the results. Ronnie has a keen eye for detail and was able to advise what would work best for us. Jo was instrumental in putting us in touch with suppliers and making sure that everything arrived when it should. The whole project was carried out with minimal disruption (which was no mean feat as we lived at the property throughout). We would certainly use Trust again.
Hired TRUST to build us a stud wall with plastering and a new door to help us create a bathroom out of a bedroom section. They were so efficient & accommodating and their workmanship was excellent. Jo is so friendly and helpful. I would recommend 100% and will certainly use them again for more projects!
I had trust building and electrical build and extenstion on the side of our property in Kenley, i was realy happy with there teams workmanship and puctuality in getting the job done. even after they had finished and there work was done both ronnie and jo were very helpful with advice on other matter at the property
I recently used Trust Electrical and Building Services to undertake work in my bathroom. Trust where very helpful in negotiating with various suppliers and made sure that whatever needed was delivered on time. The refurbishment took place whilst we were away and I was given daily updates of how the job was progressing. As was expected there were a few minor issues that Trust took upon themselves to rectify with out being asked. All the team were very friendly and courteous. I would have no hesitation in recommending Trust to both family and friends. Regards, David Rutter
Amazing service from start to finish. Nothing was any bother no mater how many questions or changes. It is so hard now a days to find a company you can trust but also deliver amazing quality workmanship this company have it both. To say I am over the moon would be an under statement, they made my dream kitchen a reality. I will let the photos do the rest of the talking
Trust provide full maintenance service for the properties I let out. They have provided the service for many years and have never failed me. I cannot recommend them highly enough and I will continue to use them.
We were extremely pleased with the full renovation of the kitchen and living rooms. Ronnie and his team were excellent, tidy, trust worthy and always turned up on time. Workmanship was first class and Jo was fantastic organising and communicating on a regular basis. I would have no hesitation in recommending them to anyone.
Big thank you to all the Guys at T.R.U.S.T for all their hard work in delivering our beautiful kitchen. Great workmanship from Ronnie, who is so helpful and knowledgeable, always came up with great solutions to solving tricky situations while fitting the kitchen. Very happy to recommend them
I have used Trust builders on numerous occasions and have always been more than happy with their work. They are fantastic at what they do from top to bottom whether that be dealing with Jo, who keeps you informed about everything that is going on, Ronnie, who has a wealth of knowledge in what seems like every aspect of building, down to just the friendly and courteous labourer that was on the last job. Cannot highly recommend enough.
These guys have done work for me on two separate occasions and deserve their name. They did a great job with barely any notice and were flexible enough to fit around my needs. Completely reliable and professional (unlike many in this business!). Highly recommended.
I had a great experience with Trust Building Services LTD! I needed some tiling and grouting done on short notice and they were able to accommodate me quickly. The quality of their work was fantastic and I am very happy with the results. The team was professional, efficient, and friendly throughout the entire process. The team went above and beyond to explain things to me to help me make the right decisions in my property, I highly recommend Trust Building Services LTD for any home improvement needs. Thank you for your excellent service!
These people own properties they let out I have had an awful experience renting off them their also serviced the house I found them to be rude and unprofessional
Having used Trust for a number of jobs now I can only say how pleased I am with their service. They are responsive, easy to get hold off and are able to talk you through exactly what the job needs. Excellent service from start to finish.
We’ve been working with Trust for almost 18 months now and they’ve been fantastic, we do not use anyone else to sub our installations out to anymore, they cover everything we need with quality and speed. We’ve already got a few projects ready to go for 2024, look forward to another great year working with a great reputable company!
I have never needed to write a negative review before but this company are (in my opinion) absolutely awful. Left me considerable damage (see before and after pictures), they claimed this was a fault of my pipe layout! Clearly not the case as once the blockage was correctly (not by trust I hasten to add) identified I have had no further problems. Trust trust at your peril..
I have been wanting to open up our home to the garden and had been looking at bifolds. Thinking they were going to be out of our price range I contacted Trust for an initial quote. Jo invited me to their home to see theirs in situ and I feel in love with them. Jo made sure to fully understand our needs and it worked out so much better than I had originally thought. Jo was amazing, arranging a time for delivery to suit our work schedules and ronnie and Harry arrived first thing to liase with the delivery and to remove the original window pane. Ronnie took the time to talk us through the installation. Our home is timber frame so not conventional brick. There was an issue with the seal plate but ronnie was quick to come up with a terrific solution that didn't impact the completion or overall look of the doors. I am in love with my new doors and wished I had them in before the summer to really make the most of them. Looking forward to next year now! Just want to say a huge thank you to the team at Trust for being incredible, patient, knowledgeable and so helpful. Will be more than happy to recommend Trust going forward for friends and family and will be looking to have our kitchen done next! A builder you can trust to do the job right first time
Trust have recently installed my kitchen (well to be clear, ripped out the old kitchen, rewired, replastered and then installed!). Throughout the process they have been very professional and friendly. They have worked hard and taken on board any feedback given including alterations during the process (sorry!). Aside from that the work has been exemplary throughout, in fact there is a level of perfectionism I have not experienced before with trades (a good thing to be clear). I would highly recommend Trust for anyone looking for building and electrical work, they have been brilliant.
Hallways Estate Agency: We have used Trust many times now and highly recommend. As a local sales and letting agent, we have varied requirements for building and repair for clients and landlords. Trust respond promptly, give informative quotes and get the job done thoroughly and on time. The team are polite and tidy and we will continue to refer work to them for all our managed properties. To give a reliable service as an Estate Agent, we have to sure that the trades that we partner with are 100% reliable. We trust in TRUST BUILDERS :)
Ronnie & his team at TRUST were amazing from start to finish. This is the second property that TRUST Builders have worked on for us. They completely replastered our 3 bedroom house, painted and decorated everywhere, including wallpapering. They also refloored some of the rooms and completely remodeled our bathroom. Jobs were done to an excellent standard and in a timely manner. I have no doubt we will use them again very soon, I already have some more jobs I am considering and TRUST will be the first people I contact!
Friendly team, always on time. Good communication with needs . We had new roof, complete home re-wire , new kitchen and bathroom all to a great standard . Would definitely use their services again.
Ronnie was very quick to respond to my enquiry for Bathroom repairs. He Explained clearly exactly what I needed to do to rectify the problems I faced. He gave me loads of ideas and different options to consider to suit my needs and budget. The quote for the works I selected was really reasonable and after quoting they were always on hand to answer my questions and give their advice. It was so hard for me to find a company like this I felt I could rely on and will definitely be using them again and have already reccomend to a family member.
Excellent service from start to finish. Arrived when they said they would and worked very hard throughout the job. Updated and consulted me where necessary. I was a little nervous to have a group of men working with access to my home but they were polite and courteous at all times, tidied up after themselves perfectly and most of all I was ecstatic with the quality and price of my fencing solution. Thanks Trust Builders
High quality company. They completed a second floor extension including roof and new flat roof fitted, new bathroom, utility room, knock through kitchen with complete fitting of new kitchen, new floor throughout downstairs along with re plumbing the house. Throughout they were amazing, friendly, hard working and professional. High standard of work throughout. Definitely will be using again. Amazing 5 star 🌟 service 👌
Such a great service and a great guy! Can’t recommend these enough. Professionalism and standard of service are always my markers with trades and they come with high marks on both.
Trust did a great job! They completely ripped out and re installed a new bathroom and toilet, same as kitchen, and also wired some new plugs in my office and wallpapered my living room. We were on a really tight schedule and the team understood and made it happen to a superb standard. I'd absolutely use them again and recommend them to others
Very very reliable, conscientious work and fantastic finishes ! ! ! I'm so pleased with the standard of tiling and finishing, with regards to my shower, bath and toilet, with fully tiled walls and floor ! ! ! Extremely satisfied with the time the job took and the workers attendance and job timing ! ! ! Would highly recommend their services ! ! ! Mrs.S. Sanderstead. Surrey.
Location
Portley & Queens Park, Caterham, CR3 Get directions
Opening times
- Monday8:00 AM – 4:00 PM
- Tuesday8:00 AM – 4:00 PM
- Wednesday8:00 AM – 4:00 PM
- Thursday8:00 AM – 4:00 PM
- Friday8:00 AM – 4:00 PM
- SaturdayClosed
- SundayClosed
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