Swift Heating Solutions

The heat pump has been brilliant so far. It’s quiet, efficient, and keeps the house at a nice even temperature. Definitely a worthwhile upgrade.

Really happy with the heat pump installation. The team were professional throughout and the system is working perfectly. The house feels much warmer and more comfortable.

AVOID!!!! 6 weeks since further problems and we are just getting ignored - including the Director Tristan reading messages and not responding and not calling back. The system they installed has never worked properly. Since installation, we have had ongoing pressure loss, meaning the system constantly needs topping up, and over the winter we were left without reliable heating at times while they failed to attend or resolve the issue. More recently, the situation has gone the other way - the underfloor heating is now uncontrollable and regularly overheats the property to around 26°C, with no functioning thermostat control. Hot water performance is also inconsistent and often not sufficient to run a proper bath. A Daikin engineer attended and confirmed the unit itself is working as expected, pointing to issues within the system installation. Despite this, Swift have refused to take responsibility or properly investigate. Instead trying to say I voided the warranty by putting an enclosure around the ASHP (I removed it when they said). Instead, they have attempted to pass costs onto us, even misrepresenting a quotation as an invoice, and have incorrectly claimed the warranty is void without providing any evidence. Communication has been extremely poor throughout. Calls are not returned, messages are ignored, and there has been no meaningful effort to resolve what are clearly serious faults. We had a newborn in the house during winter dealing with a system that didn’t heat properly, and now have a one-year-old living in a property that overheats uncontrollably. That alone should say everything about the standard of work and aftercare. I would not recommend them to anyone.

Everyone at this company was professional and courteous. The installers were tidy, polite, and clearly explained the system. We are very satisfied and highly recommend Swift. This review reflects only our own experience. My thanks to James, Georgia, Darren, Mason, Harry, Drew and 2 others whose names fail me.

We had a great experience with Swift Heating Solutions. They installed our heat pump and were brilliant from start to finish. They really took the time to understand what I needed and made sure the solution was the right fit, rather than just a standard install. Nothing ever felt like too much trouble, they went above and beyond and always found a solution whenever something came up. Even though they say they’re based in Poole, don’t let that put you off. They were more than happy to travel and it didn’t affect the service at all. I’m extremely grateful for all their help and would be very happy to recommend them. Friendly, knowledgeable, and easy to deal with throughout.

Excellent service from start to finish! The team were professional and efficient. My new heat pump was installed quickly and works perfectly highly recommend for all heating and plumbing needs!

Excellent service, would definitely recommend!

Fantastic Heat Pump Installation and Outstanding Service! Swift heating solutions installed a new heat pump in my house, and I’m so pleased with the results. From the consultation to the installation, the team was professional and helpful. They took the time to explain how the system works, answered all my questions, and made sure everything was set up perfectly. The installation was completed on time, they left the workspace spotless, and the system has been flawless ever since. I’ve already noticed a big difference in energy efficiency as well as my own comfort. I can’t recommend Swift heating solutions enough to anyone considering a heat pump — 10/10 service!

Amazing service from Swift heating solutions. Definitely recommend. Thank you

Very pleased with the installation of a Daikin Air Source Heat Pump system by Swift. The system works wonderfully well and keeps the house lovely and warm. From the initial survey, where everything was explained, to beyond completion, Dean provided 100 percent support. The system was very competitively priced and was installed promptly.

James and Tristan were very attentive from the start. James, in particular, took the time to explain the entire process, including the Boiler Upgrade Scheme (BUS), available options, and realistic timelines. He also helped tailor the solution to fit my budget and needs. The installation began smoothly—equipment and the team arrived on time, and the installers were professional in explaining the process and seeking clarifications when needed. However, things took a turn for the worse with the electrical work, system commissioning, and final handover. Swift Heating sent an inexperienced electrician who failed to ask the right questions, leading to avoidable frustrations on both sides. The system commissioning was poorly executed—first, the electrical setup did not work as expected, and then the system was configured to run at 50°C without a heat curve, making it far less efficient and costly to operate. In addition the paperwork sent was incomplete and missing the warranty details. When I asked about ongoing servicing, no response. Given these issues, I cannot recommend Swift Heating and would advise others to look elsewhere for a more reliable service. Update on 08/10/25: Since posting my original review, James and Tristan got in touch to help resolve the issues I raised. The paperwork has now been sorted and I have a 5-year warranty in place. The team also sent out an engineer to look at the system setup. While that visit didn’t solve things fully, Tristan later called me personally and walked me through the different settings, helping to optimise the system so that it keeps the house warm and comfortable. At the moment I’m averaging an sCOP of around 2.5. One piece of feedback I’d share is that the company should focus more on system efficiency rather than asking customers which tariff they’re on. If a heat pump is efficient, it will always be economical to run—even on a standard tariff. After almost a year of living with a heat pump, I can say it’s definitely a comfortable solution, but the technology is still relatively new in the UK. There’s a lack of standard protocols and many new companies are trying to ride the wave of government subsidies, which means the customer experience can sometimes be bumpy. I do believe things will improve as the industry matures, and I appreciate that James and Tristan took the time to follow up and support me through the process.

great service, fit in the job around my schedule, on time, to a high standard and comunication was spot on throughout. Will be using again and recomedning their services.

Swift HS have done a fantastic job installing an 8 KW Daikin Air source Heat Pump . Their pre-planning, design , and Installation have been top notch. They have a great team in Dean, James and Tristan , and their excellent plumbers ( Darren, Bradley and Mason) have been extremely professional and tidy throughout the whole job. Look no further if you want top quality service, using a high quality heat pump and components. Highly Recommended 👍🏻

Exceptional Service from Start to Finish – Highly Recommend Swift Heating Solutions I recently had a heat pump installed by Swift Heating Solutions, and I couldn’t be happier with the entire experience. From the first consultation to the final installation, the team was professional, knowledgeable, and incredibly efficient. The process was clearly explained, timelines were kept, and any questions I had were answered promptly and thoroughly. The installation itself was smooth and tidy — the team showed great attention to detail and respected my home throughout the work. What really stood out was their commitment to customer service. It’s clear they take real pride in what they do and genuinely care about delivering top-quality results. The system is working brilliantly, and I’m already noticing the benefits in both comfort and efficiency.

We had Swift Heating Solutions install a heat pump with replacement radiators and new hot water tank. This commenced on 19 August and they left on 23 August 2024 with the work not completed. It was pretty much a disaster from the start with almost no aspect of the work being undertaken correctly. There was a long list of defects that included a terminal in the heat pump burning out due to incompetant wiring. Dispite our best effortswe could not get them to return so contacted Heat Geeks for advise on finding a competant installer to rectify the defects and complete the installation. This is now almost complete with the system now working very well though this has cost us thousands of pounds to correct. With none of the bodies who are there to protect the customer (napid, MCS, RECC, Ofegem) providing any meaningful help at all, should something wrong you are very much on your own. Given the nature and extent of the installation defects and errors I could not recommend Swift Heating Solutions and would advise any one who has used them to get their system cheched by a competant installer.

Honestly couldn’t be any happier using Swift for my new central heating system. The guys were very thorough with their work and extremely knowledgeable in explaining how the system works.

Utter joke. They had successfully delayed our project by 3 months because they have no control over their contractors. They don't test the equipment they install but remain proactive in chasing invoices. Our builders also think they have a terrible work ethic.

The lads installed a new heat pump last week! They were all super nice, explained what they were doing and got the job done! Very happy with the process and couldn’t recommend Swift enough!

Tristan and James were very professional and easy to work with. Their team were brilliant, and very respectful. We had underfloor heating and a heat pump installed on a 5 bedroom, 3 bathroom which was our first large project, they made us feel at ease and were extremely informative. We would recommend and use again

Great experience with Swift for my new heat pump and air conditioning. The team was very professional, friendly, and accommodating!

We called the company as our boiler had died. No heating or hot water. James came out, gave us a very good quote on a new boiler and three days later the engineer arrived and fitted the new one. No fuss no mess and a very nice man! Hot water and a lovely warm house all done in one day. Excellent service. If you’re looking for efficiency and reliability this is the place you'll find it. done

Great customer service and prices. James helped me narrow down options and supplied exactly what I needed. Would definitely recommend.

I was doing my first self build and after looking online I came across Swift, I filled out a form on their website which was nice and easy and the next day I was contacted by one of their team who talked me through my options and ended up providing me with a really efficient heating system. Keep up the good work guys!