The Natural Energy Company

We have recently had David out to create a full heat loss survey of the house before installation of a heat pump. We got quotes from other companies but David backed up his opinion with clear facts. Due to his excellent personable approach and reliable and informative communication, we have now placed the order for the heat pump and we hope the rest of the installation is as good as the initial few steps. An excellent company! Well done David - top notch.👏

Unfortunately our experience doesn't match the positive reviews of others. We contracted the company to carry out a solar installation on our property. Planned for an 8 panel installation and upper quality solar battery and quoted just under £6900. We paid a deposit in late February and planned installation date in June. We received a call on April 3rd informing us that events in the middle east mean the installation will cost an extra £1500 - essentially an increase in price of over 20% a month after a signed contract with more than a month to go before the installation. To be absolutely fair the total cost would still have been competitive but given they had shown a willingness to increase prices after a signed contract I had nothing but their word and a handshake that they wouldn't increase this further, and given more than a month before our installation I chose not to take that chance. Again in fairness they processed the refund swiftly and the staff I spoke to were all professional to a fault. I genuinely sympathise that times are hard in the building and energy trade but I would have hoped that a signed contract would be honoured - particularly after a deposit is paid and (I would have hoped) the necessary components purchased.

The installation of our 2nd Tesla Powerwall went very well recently. The same team of engineers who did the initial fit-out were back to allow us to double our battery capacity in order to maximise our South facing Solar Panel output. This has been a success with a high proportion of days since then has seen our batteries full and managing to export to the grid while hitting 99/100% self powered numbers. Thanks to the weather and the bright if not always sunny days. Thanks to the installation team for their skilled efforts and their impeccable focus on cleanliness, leaving everything spotless when they left. Thanks also to the NEC team who provided guidance, knowledge and ongoing support through the project.

We had a Heat Pump installed by the Natural Energy Company in July 2024. Care was taken with the design of the system with calculations on the output of the system and the requirements for upgraded radiators. The installation was very good and there were no issues afterwards. The system has been working perfectly and has kept the house very warm through some very cold weather throughout the winter, down to minus 10 degrees centigrade some days. Very happy with the system, plus electricity costs have been reduced.

A seamless install of ASHP, Solar PV and Battery within a week all while during a renovation and conversion. Communication was excellent from all parties at The Natural Energy Company from initial consultation, liaising with external trades, through to completion and beyond. I couldn't recommend enough and the knowledge and advice has been second to none.