Project Solar UK Ltd
4.5(2442)Newchurch (East Staffordshire) • MCS




Services
Reviews
4.5
Incredibly pushy aggressive salesmanship. Bordered on rude. Took a long time to run through his 'Presentation' and wouldn't give a quote until we had listened to his whole spiel. This pushy approach does not sell it to us and we will not be pursuing any further contact for this reason. Also felt we were spoke to like we were stupid....which we most certainly are not
Instillation not as expected. Now not working and will take 4 weeks to get an engineer out to look at it. We’re keen to get the sale but no rush to get it working.
Terrible experience from start to finish and continuing. We had solar panels fitted with Project Solar in June 2025. We were dubious about the numbers but the salesman at the time was convincing and laid out the numbers in terms of savings as well as money gained from export. We decided to proceed – prior to signing the contract we reiterated with the salesman whether he was sure about the proposed numbers, he confirmed and went further to say the savings were actually going to be more than he predicted. Fast forward to fitting day – we were told that the installation would take one day in total. The scaffolding went up but no one came to install the panels. Days had passed and after a lot of chasing some solar panels were brought in and left on our drive which blocked our entrance to the garden. Again, no one turned up for the installation. After several promises of someone coming to install the panels, there was a couple of no shows. Days off work were taken to wait for the installers which never came. Eventually, one person came on his own to lift the panels onto the roof as well as install it. In fairness, he did a great job considering he was on his own. After it was all fitted, we noticed that some of the tiles on the side of the house were damaged from the installation. We contacted project solar who sent someone out to fix it. It took a few visits for them to fix all the tiles as they kept missing a damaged tile. Everything was finally live and working. After 3 months, we noticed that the figures did not match up to what we were told in terms of both savings and export. We contacted Project Solar – they checked that all the panels were in working order and asked us to gather a full year of data before drawing conclusions as the summer had now passed. We appreciated the explanation and continued to gather data. We collected 12 months of data and went back to Project Solar in July 2026. Not a single month had the export hit the target predicted and this was on paper the hottest summer in history without a single drop of rain. The closest month to target only reached 63% of what they sold us. We appreciate solar is unpredictable and would have accepted variations but a 37% difference is quite big. Bearing in mind this was the best perfoming month. Most the months were far less than 50%. We contacted Project Solar again with all the information, only for them to say that we were out performing what our contract stated. Admittedly, we should have got a third party to verify the contract as we were laymans when in came to energy terms. But on multiple times, I had verified with the salesman that his proposed numbers were correct and he agreed every single time. I chased for an explanation as if the contract was indeed correct, then the salesman had completely over estimated and mis-sold me. I had no response from Project Solar – I chased after 3 weeks and again at 8 weeks after my e-mail. To which I finally got a response saying – please refer to my last comprehensive e-mail stating the contract was correct. No explanation into why the salesman’s numbers were so different. The refused to acknowledge any fault in the process and directed me to complain to the manufacturers of the panels. I wanted an explanation as to why there was such a vast difference in the quoted to the actual values but no response.
Gave me basic information
I approached project solar for a question I found every thing was very knowledgeable and easy to answer. The sales person Robertas was very knowledgeable and friendly and helpful person I would highly recommend him. Once I agreed to install solar panels I received all the updates from the office day to day, on the installation day the installation team arrived on time and explained everything how they going to install my solar system. I would highly recommend the installation team Brad, Steve, Rhys and Alan they are very friendly and professionals. I would highly recommend the Project Solar Uk.
Just received a call from a representative of project solar. The guy who I spoke to was discourteous and rude. He started with "I don't know why I've been set to call you as you had an appointment in February" I explained to the representative that I didn't wish to speak with them in February and the boy said "Thanks for that pal" and put the phone down. Would never even consider them after this experience.
Project solar were very helpful . Solar panels are truly worth having to save money. It's good to see the clock go backwards on bright days.
I am writing this review due to a lack of communication from Project Solar regarding a formal complaint I submitted on 4th August 2026. Despite a promised response within 48 hours according to their own complaints procedure, I have yet to hear back. My complaint concerns a solar battery system installed by the company. During a recent power cut on 16th July, the system failed to switch to EPS mode as expected. Furthermore, the accompanying app has stopped displaying any battery or savings data, leaving me concerned about whether the system is functioning at all following the power cut. When I first raised this via call, the company suggested I hire an external contractor, which is unacceptable and risks voiding my warranty (no external contractor would take it on). I am looking for Project Solar to take responsibility for these technical failures and to rectify them directly. My ultimate goal is for the company to honour their verbal commitments and offer the EPS mode retrospectively to ensure the system functions as promised.
Terrible communication - was referred to them by sun save for the scheme and then they tell me there’s enough space and to figure it out myself - terrible customer service
I phoned project solar as i was coming round to the idea of sustainable energy and saving money with the energy tariffs going up,I had one of their advisers phone to make the appointment,they let me know that the appointment would be about an hour and a half,which wasnt a problem,when the very nice young man named Joshua came he was extremely helpful and friendly,he answered all of my questions and he did a through survey of my property and I was very happy with what he said that I said that I would have the solar panels fitted,both the project solar team kept me informed of things and so did Joshua,the scaffolding people let me know when they would be arriving to put the scaffolding up,project solar phoned to find out if the scaffolding team had been in touch,then on the day of the fitting of the solar panels the installer and the electrician both arrived not long after 09.00am,I was able to let them get on with their jobs and by 15.30,the installer had finished,the electrician carried on till he had finished,he even tried to connect me on line to the solar power system but he wasn't able to but he got in touch with someone and they arrived the next morning and was able to connect me up via an app on my phone so I have been able to track how much solar power I am getting,how much is going back to the grid and when the peak time of usage is and I have had all of the warranties for the solar panels through within a week,I have even had messages from Joshua to make sure that I have even got in touch with my electricy company to sort out the tariffs for the electric that I am exporting to the national grid,which project solar even offered to help with and last but not least both the electrician and the installer had cleaned up all of their mess,
Nothing more than double glazing salesmen. So, so expensive. Please get multiple quotes and don't believe the sales pitch. Others have mentioned they give amazon vouchers for positive reviews, which seems about right.
Beware old fashioned sales techniques. Good presentation but then the quote that starts high but of course if you sign up now it will be lower. When you refuse two days later a phone call suggesting they have had a cancelation in your area that means they can now do it at cost. BEWARE...BEWARE...
Very disappointing experience. The staff was unhelpful and rude. The service took much longer than expected. The quality did not match the price. I would not recommend this business
Contacted project solar. Was all great initially. Arranged a survey which was confirmed multiple times. Survey time came and no one showed up. No warning of this was given. No contact number. Messaged the WhatsApp number that had contacted me to confirm. No response.
Incredible pushy and wanted us to sign up on the spot so that they were paid. Will not be using someone who puts pressure on that obviously needs more sales. Appointment took almost half the day, was ridiculous! Were very expensive compared to other quotes also. They wanted to make sure that both Mr and Mrs were home at the time of the appointment to make sure you sign up on the spot and dont like being told no. Would not recommend at all.
Spam callers, 5 calls a day from various different very similar numbers
Horribly salesy people who were using pressure tactics and upselling to get the contract. Terrible experience with the first meeting and I would never ever take a meeting with them again.
We had our panels etc fitted today by two really great guys (Doug and Olly). Not only were they pleasant and friendly, they were very helpful with all the questions we had and cleared up very well before they left. The finished installation looks good and is working fine. Will update in a month's time.
Dougie (roof) and Ollie (electrics) fitted my solar panels today. Greats lads and have done a great job! Thank you
Do not use this company.There is a complete lack of communication between the company and their sub contractors/ installers.communication between employees and their surveyors is non existent, customer care is appalling. The installers were given no plans or drawings they unilaterally dug up our drive in completely the wrong place without our permission which is now 2ft deep in water they fitted the cables in the wrong place the batteries and inverters were also completely in the wrong place and not as per the contract Having surveyed the barn before fitters arrived they were then unable to fix the agreed number of solar panels on the correct aspect.They have blocked our tractor in can’t get in the garage for work equipment can’t get the tractor into the barn to straw up the sheep and have left a digger blocking the driveway. The whole experience has been our worst nightmare from start to finish and we have completely lost confidence in the company Use them at your peril!
Horrible customer care service, I had an appointment booked for a survey. They called me to confirm the weekend before and all was ok. I told them because of the nature of the job I wasn't able to pick up the phone during the day when working. Despite it was already confirmed, they call me the day off the appointment to confirm AGAIN, but as I was working I missed the call, so they cancelled the appointment because "I didn't confirm". Long story short, I had to take a permission from work to come home earlier, just to find out they were not coming anymore basically because they're terrible company. When I called them they were arrogant and they didn't even try to fix the situation. Better to know the kind of thing early rather then later. I'll simply use another company that cares more about customer care.
Booked a survey for solar panels, had a confirmation call the day before, arranged childcare and my partner came home from work for the appointment and had a phone call 25 mins before the appointment to say they weren't coming. Really unhappy and not a good impression for the company. I will be taking business elsewhere!!
We are due to get solar panels installed in May. It was initially April but took extra time while waiting for approval from the grid. From the initial visit from Shane who was very good at going through explaining the process to Aiden giving us a new confirmed installation date, we're really pleased with how they've kept us informed of progress. Can't wait until it's all installed, up and running. We're also getting an EV charger installed the same time as the solar panels.
We have had our solar panels for just over a year. Over that time, the performance has been as expected. I have had to contact customer services and the tec team on a couple of occasions. Each time, my call has been handled promptly and I have found the staff to be very friendly and professional. Brilliant service!
We like to send a big thanks to Brad from Project Solar who helped us with our car charger box. He was very efficient, friendly and went that extra mile. Thanks Brad for your professional and caring service!
Don't be fooled by the great reviews. They are very good at moving at pace and getting the install done and offer an an Amazon voucher for leaving a positive feedback. I had my voucher like many here. I am 2 years in after my install and at point of sale I was told I could increase my battery stack or add panels. They simply do not reply and ignore after requesting usage readings which they got. Increasing an existing capacity they installed probably does not earn them enough! Other solar companies won't add to a system they did not install and in having any work done, the Project Solar warranty would be voided. Choose wisely!
So with all this crazy social media ads of going solar, I thought i would also give it a shot and see what all the shouting was about. I contacted a company called SPF ( solar power funding) who made an appointment with "Project Solar" Robert came round and made himself at home 😂 very well presented and polite. He was prepared for lots of questions. And that's exactly what we did. After looking into everything, from how many panels, to what they generated, to questions about winter sun and energy. He then looked at my bills and said wow....your a very low user. They were just interested in the energy I used, not the complete bill. I don't use alot of electricity because I can't. Unlike most companies, he decided to advise us on not having the system installed. Because it wouldn't save me alot. At the end of the day...it's all about maths. I love project solar warranty, the concept of adding value to a property, and the fact they can monitor how much solar you produce and if any of the panels failed. He wasn't a pushy sales person. Robert was there to advise. Well done! Finally a company that is honest. If your bills are £60 or more give them a call. Just make sure you remove the charge and are only looking at the energy costs. Note: Kevin McCloud is also on board and that is a huge positive impact on this company. So I have rated my experience with 5 star 🌟
Had an initial visit booked today to survey and quote.. however, they didn’t turn up!! If they can’t even keep their word on the first visit, there’s no hope for the rest of it! I’ll be on the hunt for a local company. By the looks of other reviews, they’re far too expensive anyway
Installers/engineers stole money from my house on the day of installation what a time we live in people stay safe don't just trust anybody to work in your home!
Avoid this company, spam calls from different numbers, don't stop ringing despite asking to delete your details.
Good company, not the cheapest but a quick efficient survey and install carried out by professionals. I would recommend to everyone ! There finance deals are an absolute RIP OFF !!!!!!! they use tandem and they should be reported.
Don’t be fooled by the ‘lifetime warranty’ – read the paperwork Deeply disappointed. We were genuinely excited by what the salesperson told us — it all sounded too good to be true… and sadly, it was. After reviewing the actual terms and conditions, we were shocked to discover that much of what we’d been told simply wasn’t accurate. Even worse, the salesperson openly admitted they hadn’t read the contract themselves and had only been trained to repeat the company’s hype — not the legal reality of what customers are actually protected by. It’s incredibly misleading, and honestly, quite disturbing for a company selling long-term investments like solar panels. Shocking experience. Be cautious and read everything before you sign. We were offered a system by Project Solar UK and told it came with a “99-year UK-based lifetime warranty” on both the panels and the inverter. It was positioned as their unique selling point — total peace of mind, with Project Solar handling everything if something went wrong. But when we asked for the warranty documents and looked at the actual terms, the story changed completely. The warranty is not backed by Project Solar UK at all — it’s from the Chinese manufacturer (Perlight). Project Solar’s own terms say they are not the provider of the warranty and only “assist” with claims. That means if there’s a fault, Project Solar UK have no obligation to help get it sorted, plus you're still going to be liable for all costs for importing replacement panels to the UK, labour and testing. If you have an issue with the manufacturer, you have to operate under Chinese law, and even pay for items to be tested in international labs. Their own T&Cs state: “Project Solar is not the manufacturer of the panels. It is not the provider of the warranty. We will help process any claims, but the warranty is the responsibility of the manufacturer.” I'm literally gobsmacked!!! Even worse, the so-called ‘lifetime’ warranty: • Doesn’t cover removal, shipping panels from China, or reinstallation and testing of faulty panels • You could still be dealing with warranty paperwork, parts delays, or manufacturer rejections — with no legal guarantee that Project Solar will cover costs. • Requires professional cleaning every year, or it could be void (this is CRAZY as the salesman sold the idea that they are self cleaning - if I'd believed that and a year had passed, I'd literally have no warranty!!!) • Only guarantees power output for 25 years — not 99 • Doesn’t cover labour, testing, or any loss of revenue Plus they massively oversell the their 10 year 'workmanship warranty', the salesman even described a scenario where a faulty roof was replaced for free for a customer when in reality if was already worn. The T&Cs reveal that in reality it only covers defective installation, and they make clear it's limited to faults not caused by wear and tear, incorrect use, or external factors (clause 20). So what was sold as “UK-based peace of mind” turned out to be a heavily caveated, overseas manufacturer’s warranty with many exclusions and hidden costs. To add to that, the system was much more expensive than quotes we got elsewhere, and when we raised questions about price or warranty clarity, there was no flexibility. The savings figures in the proposal also relied on very optimistic assumptions — including 7% annual energy price inflation and no unexpected maintenance costs.
Do not recommend! I spend more on electricity now . I have been assured that solar panels should cover my usage. The company keeps charging my settings so I end up with a huge bill each month!
Hi All I would like to give my opinion about the initial visit from Project Solar Uk. It was an enquiry left by us to them on line. We have set up a visit for 7pm as I'm working long ours. Simon have done the summary and calculations about our house and he knew since morning that we would not benefit from installation due to roof capacity. He still attended the appointment even though other company didn't without explanation (we have been waiting and no one turned up) He explained why we couldn't have installation on our house. He is very knowledgeable Man and I'm recommending this Company.
Avoid at all costs or it will cost you thousands! My nearly 80 father was heavily conned into buying 12 panels and huge £5k battery. Hes had it 18 months and only earned a third of expected money. Hes still paying £80 to his electric company. The panels overload multiple times a week. My dad id living in fuel poverty now he's spent over 16k on pan4ls he didn't need. He was miss sold them. Told lies by the installers . They even took his mobile phone to install the aaps required and switched him themselves over to octopus energy. My dad is nearly 80 he has no idea how to use the apps installed. Ive had a look at the fox cloud app is super complicated. All of his life savings went on panels that he could have got for half the price through octopus themselves. Don't be ripped of people. This company puts yhem up quick then doesn't want to kniw when theres an issue. Ive complained about the miss selling and lies that forced my dad to sign up. That was a year ago. Heard nothing since. My poor dad has lost thousands and has suffered anxiety and heart issues from the stress of these panels. He lives alone and with 12 panels plus a huge battery he shouldn't be paying anything towards his electricity bill! Stay clear especially if you are elderly. Choose octopus instead. Like my dad wishes he did.
I didn't get my free EV charger due to scheme ending but project solar have covered my installation costs. Thank you for responding.
Worst experience. They are a nightmare and super costly. If you need to take out solar panels for any reason, budget ~2000£. Communication is non existing, and they don't provide clear instruction/information. The only clear thing they send is the invoices you have to pay, for that they are very good. They almost sound like a bloody scam.
Don’t be put off by the lengthy first appointment if you want good quality solar panels and a quality service. The initial consultation did take a long time but then you’re not going to make such a huge investment without everything being right. The engineers assessment is needed to make the projections about the efficiency of what you have installed and without that, how can you make a decision. Once we’d eventually decided to go for solar panels and a battery the service provided by Project Solar was great from start to finish. The quality of the kit is great and the roofer and electrician who installed the system are the most professional and polite workers I’ve experienced. Looking forward to observing the app now to see how it’s all working. A year later…Having had the system for over a year now, the initial high level of customer service had diminished. An important point for anyone deciding to use this company, they are still installing batteries in the loft. This is against advice, possibly a fire hazard in summer and they don’t work in very cold weather. We’d asked for the battery to be installed in an insulated garage but were told the loft would be better. Very poor advice! The app is ok but not very easy to understand or reprogram. You have to ring up each time you want settings changed.
UNPROFESSIONAL, NOT TO BE TRUSTED, INCOMPETENT. Avoid this company at all costs. The installation, after sale and customer service is appalling. They are not professional and incompetent. They installed 10 solar panels on our flat roof few years ago. They ensured they would have been efficient as on a flat roof and never mentioned possible issues with dirt build up or lack of efficiency. When I emailed them recently to ask about adding a tilt to our solar system due to the reduced efficiency of our flat solar system, they replied that they were not interested in helping as they don’t install on flat roof anymore. I wonder why they pushed us to install 10 solar panels on our flat roof before! This shows total disregard and lack of respect for us as customers. And this is not the first time they were poorly responsive to our request for support. They never got in touch to check the good functioning of the system and when we had an issue with cable being damaged because they were not been installed properly it took ages for them to come and fix them ( at our own expense). I really really regret to have trusted this company because they are not reliable. AVOID AT ALL COSTS.
Had a great team of Max Charlie, Alan and Ian that came in to fit the panels and cannot fault them. Annoyingly not all the scaffolding was up right, which meant it couldnt be completed. We'll update the review when its finished.
Product sale: Alex came from Project Solar to do the initial survey and explain the product and service. He was extremely professional and helpful and answered all the questions we had about solar panels. He sorted everything out from the order all the way to installation. Installation: The team was led by Ben and they arrived promptly in the morning. Ben explained how the installation was going to go and fully explained the process in case we had any questions. The team worked 5 hours straight without a break. Really happy with the installation absolutely no issues. Looking forward to some big savings in the future on energy bills. Thank you, Project Solar! Kind regards, Dr PRATYUSHA CHAUDHURI
Found them while searching for solar panel grants as advertised on the Internet. Signed up etc , booked an initial appointment then to be told that " you know there is no grant but we gonna tell you how you can pay us" . I messaged back and I said that I found them through the gov grants process somehow,how comes silently there is no grant at all. No reply, no show on the agreed day or time.
We had our install yesterday, very happy with how everything went, the team were great!
I am very pleased with my solar installation. The team were outstanding and their work was of the highest standard.
Super friendly and professionalism
Gtreat Company todeal with. Professional, Fast acting and friendly. Took almost no time at all to fit my solar panels and battery storage. Took me through signing into the web site to see how things are doing and were tidy too. I woulkd redommend this company to anybody looking to install solar panels
Had a quote today from a sales rep. Unfortunately I had very pushy sales and upselling tactics, confusing finance and unrealistic savings claims. On reviewing the numbers later i now feel misled and it was not transparent. Wouldn’t recommend.
Started saving on day one solar panel installed
PSUK have been brilliant throughout the whole process kept us updated regularly turned up on time and completed the work effectively and the fitting team were very friendly and a pleasure to have them do the work. Would highly recommend 😃
I’m extremely satisfied with the solar panel installation. The team was professional, efficient, and very well organized. They explained every step clearly and answered all my questions with patience. The system was installed cleanly, on time, and the results are already visible — my energy consumption has dropped significantly. I highly recommend their services to anyone looking to go solar. Excellent quality and excellent customer service.
Great company - brilliant comms all the way through from quote to install. Made the whole process easy and straightforward as well as being stress free. Minor issue with scaffolding was addressed professionally and with understanding. Definitely recommend this professional company.
Excellent communication from the initial survey through to the installation completion, we have never had this from a company before! The installers were very friendly, polite and did an extremely neat & tidy job. They may be more expensive than other companies, but you get what you pay for. Good finance options if you need it. Extremely happy with Project Solar Uk would highly recommend.
Made an appointment with this company after receiving a referral. They were quick to offer a 10 a.m. appointment the very next day (today), which seemed prompt and responsive. However, 10 a.m. comes and goes, and no one shows up. After calling at 10:20 a.m., I was told they couldn't get in touch with the surveyor. Shortly after, I received a call explaining that the surveyor had car trouble and needed to reschedule. While I understand issues happen, I’m disappointed that we had to chase for an update instead of being notified proactively. We had rearranged our schedules to accommodate the surveyor, and it would’ve been appreciated if either the company or the surveyor had communicated the issue earlier. Poor communication is the real issue here. If this is how things are handled before a quote, I can only imagine what the service would be like once a job is actually given. First impressions are lasting, and this was not a great start.
In all aspects from sales to installation they were professional. Clean tidy and respectful. Sales and supports staff help guide us through answering any question I had.
Charlee was great. Really helpful and polite, what a pleasure to help my mother who was so pleased with the service. Much thanks
Started out as a tentative enquiry to a circular advert that appeared on my computer, with no immediate plans to buy. However, having had the introductory visit and explanation it all started to click into place and we decided to take the plunge. The main selling point was the ability to generate more power than we actually used, to sell the excess back into the grid and thus also pay for our gas bill from the profits. The only way we could be out of pocket was if energy costs suddenly reduced greatly, which, let’s face it, is unlikely to happen. The installation was a breeze, around 5 hours, with the team working with the minimum of impact, and taking all rubbish away with them. The office team kept in touch and followed up with all the paperwork and were available to answer any further questions. Once our final certificate is available we will be able to complete the network connection and be able to be paid for our excess electricity. In the meantime, we can watch the smart meter show zero usage from the grid, which is very satisfying. What's not to like.
We had a solar system installed this week, from start to finish Project Solar UK have shown themselves to be nothing less than outstanding. From the initial sales presentation by Stephen Young to the after install customer service, aftercare has been exceptional. The installation team, John, Ben, Keenan and Sam should be proud of the quality of workmanship they have left behind. ( I can’t fault any part of the work they’ve carried out on my property) I’d like so say “thank You”
I was satisfied with everything.
Very happy we chose Project Solar and very pleased with the end result. 12 panels and battery all installed within 2 weeks of signing by 3 very efficient guys. They aren’t the cheapest but you get what you pay for and they have exceeded our expectations.
Beginning with Adams who contacted me first. He was able to convinced me to sign up for the project. Secondly, the guys that did the installation were so professional from the beginning untill finishing. The panels on my roof look very unique to my satisfaction. I was also informed of how the entire units operates. I'm very optimistic on enjoying the control I have on the energy in my house.
The install team were efficient, friendly and did a really neat job. I had to leave to go to work, and they left my house tidy and safe. The follow up care has been excellent so far.
Knowledgeable staff, efficient, neat work. Arrived as scheduled. It appears to be working well. Good follow up calls.
christopher who came out to me talked me about project solar was great and very helpfull and a week later it was installed by derry and jason and talked me thought how things worked and helped me set up app ect and project team called me few times before and after asking me if all things was good and any problems call them i am very happy with the service
Absolutely avoid them! I had a 12 solar panel and battery plant installed for £16,000 and was told it was the best deal ever. However, two months later, I found out through a mutual friend that they had the same plant installed by Project Solar Uk for £9,999.
Project Solar were excellent from start to finish. The team was professional, knowledgeable, and kept me informed throughout the whole process. Installation was smooth and on schedule, and they took the time to answer all my questions. The system is working perfectly, and the overall experience exceeded my expectations. Highly recommended!
Quick efficient and great service.Not the cheapest but with the lifetime guarantee it is excellent. app is easy to use and advice freely available
Easy to engage with and helpful installers.
Speed of service, prompt and accurate timekeeping very good customer awareness, tidy and professional.
I would not bother with this company. After my wife made an enquiry as we are getting solar panels an appointment was made and reconfirmed the day before. What sort of service is not bothering to turn up let alone call or email to apologise. Absolutely disgraceful. I can only think that they are that rich they do not need anymore business.
Menl arrived on time and were very polite. They cleared everything up before they left and took away all of there rubbish. Overall, it was a very good experience. The solar panels and equipment look good. The app is amazing
It has been an excellent experience from start to finish with Project Solar UK. Stephen their sales representative visited and gave a comprehensive overview of benefits, choices etc and helped retrieve current usage from the current energy provider. There was absolutely no pressure through this process and at the end it was entirely mine and my husbands choice to have installed the solar panels and battery system. We agreed a date and the scaffolding was installed by a professional, caring team. The electrician who installed the battery system was fabulous, clean, tidy and explained everything including the use of the App. The solar panel installers were so good you would hardly have known they were there. Clean, tidy and removing all packaging, a great job was done. Stephen is coming back to assist us with understanding the system and moving to a different energy provider in order to get the most out of our new Project Solar UK solar panel/battery installation. An excellent Company to work with.
We have just had the panels installed. Both the scaffold and instalation team where a pleasure. We have a conservatory and has been worried. But all very respectful of our property and really helpful. Would recommend. Lots of regular communication from the office team which is very reassuring being new to solar panels. Even our salesman, took time to ensure we fully understood the process and seemed to have extensive knowledge and experience. We can see everything working well and can't wait to see our bills drop.
I can highly recommend Project Solar, the whole experience from every department was very good. Installation team were faultless and very tidy. The job was done on time and looks amazing. Well done !!!
Friendly and helpful from the getgo. Answered all my questions, and going ahead with the panels was a no trainer. Kept me informed by calls, texts and emails every step of the way.
EXCELLENT SERVICE AND INSTALLATION. INSTALLATION CREW WERE POLITE, HELPFUL, EFFICIENT AND VERY TIDY
This is a very slick and professional organisation to work with. The service provided from the initial appointment right through the process has been exceptionally good. Lots of contact from the company who were happy to answer and clarify many questions. The scaffolding was organised and erected without delay. This was followed by a smooth and problem free installation carried out by 2 very polite and professional installers. They arrived on time and worked hard to get the whole installation of 12 panels done. Nothing seems too much trouble for anyone in this company, which is so refreshing in this day and age. This would have been a 5 stars review but a small oversight on the part of the installation team changed this. Nevertheless, I would have no hesitation in recommending Project Solar if you are considering having solar panels. Overall an excellent job
Very professional from start to finish. Great staff all completed on time. Fitting team were fantastic
From start to finish. Service was good in all departments I have dealt with so far. The one issue I had with exporting to the grid was rectified with a quick over the airways update. Currently getting the performance that was sold to me.
Really good experience. A home consultation easy to understand, polite and we were able to discuss in depth. Scaffolding up within days and down day after installation, again on time and polite. Instillation quick, workmen were on time, polite and professional Overall experience excellent all completed within a week. Follow up from office regular and professional. Have already referred others
From start to completion everything was as planned, from sales to the installation and all communication in between was excellent. Whether e mail ,phone or in person. Installation on the date promised, the team were punctual, polite and helpful instructing us on everything they did. Very professional, diligent and removed all packaging We are both happy and very satisfied with Project Solar and all departments. Top notch.
It was an excellent experience. The team arrived on time finished the job with very neat and visibly organised installation of panels,boards and batteries. Left the place very neat
Really impressive technology and well worth doing, in my opinion. Very well managed by agent/project manager, Chris. His follow up following completion of the installation was first rate. The installers/technicians were also first class. I think this will turn out to be one of the best investments I've ever made. Thanks again.
From start to finish, Project Solar exceeded my expectations. The team was professional, knowledgeable, and transparent throughout the entire process. What really stood out was their commitment to quality—every step was explained clearly, and I always felt informed and confident in the decisions being made. The installation was smooth, efficient, and completed on time. The crew treated my property with respect, and the system looks fantastic. Beyond just the installation, their customer service has been excellent—quick to respond, patient with questions, and genuinely invested in making sure I was satisfied. I’ve already started seeing significant savings on my energy bills!
This company is very effective and helpful. They did a very pleasant job and were absolutely correct and quick.
From stat to Finnish brilliant! From sales to installation perfect not one issue. Yes you pay a premium but worth it to have a hassle free experience. And it work's as it should. Installers set everything and customer service are on the ball.
Very professional from start to finish.
Lovely people, efficient, and lots of follow up to ensure all concerned did their jobs properly. I have reduced my gas and electric bills to £1 a month. 👌
Fitters arrived nice and early, they were polite and worked hard. Didn’t take as long as I thought it would take. They done a brilliant job making sure they cleaned up after themselves. The company kept in touch right from ordering. Then calling yesterday to check how things were going then called again this morning to check we’re happy. I can’t fault the company
Professional service all round
Absolutely first class from start to finish!
Amazing customer care and extreme efficiency! A great company to go through for all things solar
A very straightforward experience, everyone along the way knew what they were talking about and where great at getting the instal organised and completed without any issues.
Very efficient & tidy workers. Very clear communication
Excellent can not fault the service we received
Really good service very professional from office to Installation would highly recommend
From the first contact to installation the team have been excellent, always in contact about every stage of the job, very satisfied with the company Cheers project solar
Great from start to finish. Scaffold went up the day prior to installation. Installation only took 4 hours to complete. Up and running and battery fully charged by mid afternoon. So far couldn't be more pleased. Thanks Project Solar.
Proper tradesmen doing an excellent job. The Project Solar team have been excellent, the scaffolding lads were very friendly and worked at lightning speed. A quality installation. The panel installation followed 2 days later, the guys were early, super polite and very quick. Each step was explained and then executed. The installation is very neatly done and the guys were a pleasure to have in our home. Everything left neat & tidy and very well explained. We have guests at the weekend, so asked if the scaffolding could be struck as soon as possible. 22 hours after the installation was completed, there is no sign that there ever was scaffolding. I couldn’t be more pleased with the install and can’t praise the guys enough 10/10
We recently had some solar panels installed by this company. Our neighbour opposite had just had them installed and we'd been considering it but had previously been told by another company that our house faced the wrong way. The salesman, Will, was lovely. Spent a while with us going through all the options and discussing what would work best for us as we were looking to reduce our energy consumption. Will took loads of photos of our property and explained what would happen. Will kept in touch and answered any follow up questions we had... probably the best experience with a sales person we've had. Project solar kept us informed as things were set up, we agreed on dates that the work would be done and we were given a time frame as a guide. We were informed when the scaffolding company would be coming to erect the scaffolding, which was a day before the panel installation. The company used in this instance was Big Red Scaffolding. Unfortunately our experience with this company was not so good. The scaffolding team were all smoking on our property, broke a fence and didn't say anything then left the back gate wide open as they left. Not massively impressed by them and weren't looking forward to their return. The installation team however were all fabulous. The electrician came in the morning from Lampern electrical to put the battery in the loft and install the electrical box in our under stairs area. He was lovely. Very efficient and my husband was with him as he worked and he explained what he was doing. Very interesting. The panel team turned up next, they Very quickly installed all the panels and the electrician connected everything up and tested it all. Our Octopus app showed an instant difference to our power usage and we were very impressed. A representative from Project solar called us to check the installation had been completed and that we were happy. Aside from the issues with scaffolders, everything was perfect. The scaffolders came back the following week after the installation to remove their scaffolding. Unfortunately nothing had improved, even after asking them not to smoke on our property, they did and even left a fag butt on the patio. It's a shame because Project solar we cannot fault but the scaffolders really let it all down. I would recommend Project solar if you are thinking of getting panels installed. The cost will depend on what you decide will work for you and you'll need to be an Octopus customer as that's who the system work with. We went for panels on the front and the back of our home and batteries in the loft. The app you can install on your phone will tell you in real time what your battery charge is, consumption from the grid or battery and what you're sending back to the grid. If you have any questions, Project solar are happy to help.
I am really pleased with the outcome of my solar installation. The professionalism shown by the team throughout the process is recommendable. Both installers also ensured that their working area was left tidy after completion of their task. I will recommend the team to any future customers.
Great experience with my solar panel installation! The team was professional, on time, and explained everything clearly. The install was quick and clean. Highly recommend Project Solar for anyone thinking about going solar! :-)
Good experience from sales to installation. Informative and knowledgeable staff and good communication. Also very fast as panels were fully installed and working within a week of signing contract and the installation only took half a day. Installers even suggested a more efficient layout on the day which optimises the return on the panels. Not the cheapest but the panels look smarter than most and the lifetime warranty was a clincher.
Good communication throughout, good product and efficient installation.
absolutely 1st rate from day 1, Paul the sales man very informative not pushy at all ,he was very helpful considering we are not very good with technology the office keep us up to date via phone and text ,scaffolding arrived on time, project finished in 3 hours, we are already putting electric back into the grid. can't praise them enough . Don't hesitate to call them . we did have cheaper quotes but Project Solar are top quality and with a system like this you need the best
Excellent customer service from start to finish! Clearly explained by Rory from project solar! Finance agreed and work started within a few days! Change of order required, arranged and completed with no additional time added! Would definitely recommend Project Solar to anyone! If you’re considering a system, give them a call!! Explained everything really clearly, and after sales support second to none!
No complaints at all. The team was supportive.
Kept very well I informed and done a great job Very clean tidy and kept me informed.
From the initial discussion with the sales person to the installation team everything went very smoothly. The installers were polite and tidied everything up after themselves.
Had my solar panels installed yesterday — great service from start to finish. Ali was honest and knowledgeable, Maxwell was super helpful online, and the installation team was punctual and friendly. Highly recommend Project Solar!
Project Solar have done exactly what they said they would. The system works well and so far I've been impressed with the responsiveness of the call centre. Always through to a human and good follow-up after installation. I particularly liked how getting in touch with them has been straightforward and there isn't a feeling that they'll take your money and run.
Project Solar contacted me with a much lower price than my previous quotes and after a deep conversation about quality and equipment specification, I agreed to the installation. The installation was done very efficiently in May 2025, but it was over 6 weeks before I could get a Feed in Tarriff from UKPN the local DNO. Annoying but quite common. During the scafolding dismantaling my sun blind anomometer was damagde, but on speaking to Project Solar and their scafolding erector I was happy to purchase a replacement and the £76 cost was reimburst quickly. My first month of Feed in Tarriff gave me £50.45 to my Octopus Account and my saving on not using grid supplied Electricity was approx. £31, based on comparision with June-July 2024.
The service provided by Project solar from start to finish has been exceptional, from Alex who came out and talked me through the process and all the benefits to arranging the installation, and the fitters who came out were very polite, tidy and very friendly and completed the job really well and it looks amazing. Couldn’t be happier with the overall service provided
The customer service was great from start to finish. Has a prompt response time, kept informed of the key steps, what to expect and when. Calls and email to follow up and check I am satisfied with the product, installation and outcome. Also, the workmen were efficient, timely, courteous and tidied up after. Ensured everything was working before leaving and took time to answer questions. Overall a great experience
Communication was good and the work was carried out efficiently, sooner than originally arranged, which suited us just fine. We were very happy with the whole experience, only thing that took longer was our provider getting us onto the best rates to sell our solar energy to them - which is outside Project Solar's remit. Whenever we had questions we were able to find someone in the company, with the answers.
Very professional installation very quick
Great time from first discussion to full implementation, no issues and thy answered every question.
Project Solar installed panels on my roof. They were very considerate when doing the work and everything appears to be working properly, no complaints.
From the appointment for a quote to the installation was just over a week, the panels are perfect for the British climate and have a lifetime warranty so no concerns about degradation over time. Installation was quick and smooth, couldn't ask for better service.
Project solar uk amazing company From the moment this company visited my home to the completion Project Solar UK were totally amazing. Ali the surveyor went through my electric usage and worked out what was required and gave me the overall cost. After researching other companies with reviews and pricing for what i was getting the quote was competitive so i went with them. Nothing was too much trouble and after a few concerns i asked Ali to come back to run through a few things and he did with no hesitation all was fine. The install was completed just a week later and all up and running with no problems at the time of writing this review. My smart meter over night went down considerably over night just from the solar panels providing the energy for my usage and charging up the battery for the following day. The scaffolding and insulation team were all very nice and polite and cleaned up afterwards and did a very tidy job. I also received phone calls from Project Solar UK to check if everything was ok with the sales and installation team and hadn’t been pushed into anything which was very reassuring and impressive. When i’d received the necessary documents Ali also came back for the third time just to switch me over and sign me to the Octopus flux import tariff so i can import and off peak and export at peak for even more impressive returns and was no problem at all. All the documentation and guarantees were emailed over with a couple of weeks and generally feel in good hands with this company and the work team. If you want a fantastic reliable company for a solar panel installation with very impressive guarantees on everything look this is the company to go for. John price Date of experience: 28 July 2025
Great customer service from start to completion and aftersales.
What a great service from start to finish,be it the sales team(green deal advisor),the installation team and all the customer service team are great.I believe this is customer service at its best and so happy that we went green getting solar pannels,
Project Solar UK did a great job. My panels were installed with the minimum of fuss and mess. A straightforward company to deal with and the installers were polite and friendly.
We installed the solar pannel in June and the installation on time and they are really helpful and staff also Is really good and I recommend if they want to install solar pannel
Damion arrived on time for his appointment, explained everything and did the survey. Fitters turned up on time to survey as we needed two days. They were brilliant explaining everything we needed to know. We are now all up and running with no hitches I would recommend Solar UK to anyone and I am passing on details.
Great communication, clear explanations of all aspects of the process. The install team were fantastic, prompt and more than polite. Can’t wait to start saving!
Two vans turned up with 2 men in each. Two put the panels on the roof, 2 did the electrics, one in the loft & one outside. The electrical work is amazing, so neat & tidy. Very impressed with all the workers, polite & hard working. All in all a lovely job & company very helpful & informative. Would totally recommend Project Solar from start to finish.
The Whole experience was First Class from the start to the finish. No pressure sales when we had the estimate, to the fitting and run down on how it all works, All staff are on top of it, they were always in contact, very friendly and always had good time keeping. Very impressed. The panels fit in well on our roof. Look forward to cheaper bills. Thank you...👍
Fast and efficient. Excellent communication. Great price and quality hardware.
Everything went well as promised, all the staff were polite and courteous, and cleaned and tidied at the end. Well done Project Solar!
Amazing service from Project Solar, installed 12 panels and battery. Job was clean and tidy. Happy with everything
From start to finish the team were great. Gurpreet explained everything and answered all questions. Brad and Steve did the install and were polite helpful and went above and beyond to do a great job.
Super quick service from Project Solar UK – my system was ready just a week after the survey! The team was very helpful, kept me informed throughout, and always answered my questions promptly. Great experience from start to finish!
From the very first consultation, the team at project solar impressed me with their professionalism and knowledge. They took the time to understand my energy needs, explained the solar options available, and provided a clear, detailed quote without any pressure. All my questions were answered with patience, and I felt confident in their recommendations. The scheduling process was smooth and well-communicated. The installation team arrived on time, worked efficiently, and treated my property with care. They kept me updated throughout the day, and the work was completed faster than I expected—without cutting corners. After installation, they walked me through how the system works, handled all the paperwork, and made sure I was comfortable using the monitoring app. Everything was neat, tidy, and professionally finished. I’m already seeing the benefits on my electricity bills and couldn’t be happier with the outcome. If you’re considering going solar, I highly recommend project solar for their honesty, expertise, and outstanding customer service from consultation to installation.
I recommend this company 100% the salesman totally explained how the system Works. The electrician was most helpful and respectful to our property along with the guy that fitted the panels. I can only praise all of the team
Cannot recommend Project Solar UK enough. From my initial meeting with Mark on the sales team through to the install and post install service hey have been incredible! Mark was very knowledgable and helpful. The install team were on time and worked to a very high standard and speed having the whole install done before 2pm! Thank you all very much!
Pushy sales tactics. The rep came across as knowledgeable at first, but after doing some research it has become apparent that he lied multiple times. He also seemed quite irritated when I told him I would not be making any decisions right away. On top of that the quote was nearly double that of any other company that has quoted.
Project solar have been amazing, from start to finish. Everything was explained clearly, Colin has been great and sat down with us for a few hours making sure we understood everything, and we had a lovely chat. We now use 71% of what we generate, meaning not only are we off grid but also selling the excess back. Would highly recommend!
Great service from start to finish. Quick installation and great app
Right from the start when I approached Project Solar for a quotation, I found everyone to be very knowledgeable about their product and what would suit my requirements. From the sales staff, installation team and even the scaffolding people they use, everyone was friendly and kept me informed of what was happening and when. They arrived and departed exactly when they estimated. Very tidy and clean workers. All installation is very professional and tidy. Would recommend Project Solar to anyone and with the fantastic guarantees and certification they hold, I couldn’t find anyone else to match.
Super service. Fast and efficient and very polite installers.
Project Solar, turned up on time, did a great job and made sure we understood how to use the system. We’ll recommend them to anyone wanting solar panels.
This has been a seamless project from the beginning. My meeting with their representative was informative without any pressure to sign up. I had done a lot of research beforehand and all the information given to me was corroborated by what I had read and researched. The installation was smooth and the installers were courteous, tidy and prepared to answer any questions and discuss any potential alterations to the initial plan. Their customer services were very attentive and regularly checked in to ensure that all was going well, that I was happy with how things were progressing and to answer any questions I had. I am now connected and the system is working well. Up until this point the service has been exemplary and very customer focused. Well done Project Solar. I have recommended you to my friends and neighbours.
Instillation was quick, and the team was helpful and polite. All questions were answered promptly and accurately, and the overall experience was smooth and undisruptive taking less than a day.
Representative came and surveyed and explained any queries we had really clearly. Although price was higher than other companies who had quoted, we had the confidence that what they were saying was correct as they had seen the property. They also offer longer warranties on the kit and workmanship which is good piece of mind. Price was initially a sticking point however they helped with a redesign that fitted our budget better. Installation crew were very respectful and considerate of our property - i understand they are direct employees of the company rather than sub-contracted, so this is also a comfort to us. Comms with the office have also been very easy and they've kept us well informed all the way through.
Unsettling and poor experience To start I confirmed visit with Phil and Donald turned up. The quote i was given could have been done remotely instead of home visit. Could have asked for the information ahead of home visit instead of doing presentation. The cost for 8 panels was x2 times more than 12 panels from Octopus with Tesla batteries.
From first contact to final installation these guys have been brilliant. No pushy salesmen, just honest and clear explanation of the benefits of solar panels. The scaffolders and installation team were extremely clean workers, very respectful of our home and explained everything they were doing. Once it was installed they helped me download the app and showed me how to monitor it and use it. Absolutely fantastic, its definitely the best decision we have made.
Professional, timely and polite. A very positive experience.
An all-round first class experience! From the first contact to arrange the survey to the job completion…within seven days!…we were made to feel valued by very knowledgeable staff who could not be more accommodating, answering questions straight away, asking how we preferred this or that item to be sited, and on completion of the installation going over how everything worked and helping set up the app and how to use it to best effect! Could not fault any of the staff and the way customer service personnel continually updated us on every step of the way and checked that planned work had been carried out in a timely and professional manner. Would highly recommend this company to anyone thinking of having a solar system fitted!
Such a simple process. Everything explained to me from start to finish. Customer service was absolutely spot on too. Checked on every little detail with me. Highly recommended
After a bit of negotiation, I managed to get the overall cost reduced significantly. As soon as all the i's were dotted, and the t's were crossed. The process has been seamless. The scaffolders from Mellor Scaffolding were excellent and very efficient. The delivery driver with all the components for the job, was such a nice guy. He was astounded that I was prepared to give him a hand unloading. The team that installed the panels on the roof, arrived at 08:30 and were finished by 10:00! They put some graft in. To finish I had Scott the electrician, who was very efficient and methodical. Also very tidy in his work, he had just finished the installation. When the compliance guy showed up to inspect the job. Everything was all wrapped up by 15:30. I 1st made contact with Project Solar on the 28th of June. One month later, I have got fully installed solar panels, and system!
Very good company. Explained the whole process clearly and the install team were really pleasant. Made the whole process very simple.
What a fantastic company & experience. Very informative, have kept in contact throughout. Very thorough, friendly & knowledgeable. Constantly checking in to ensure that everything is going smoothly & to plan. I am so impressed. Only took 2 weeks from signing contract, to installation and up & running. Just a couple of certificates & I will be green, self sufficient & helping to contribute towards a green future. Thank you Solar PV. You have been amazing.
Fantastic service from Project Solar! Great communication from start to finish. Very happy with the completed project. After doing some research we found that these were definitely best value for money for Solar panels. Very quick installation and left home clean and tidy. Thanks guys!
Very efficient sales, answered all my questions clearly . The installation team quick, tidy and efficient, explaining all the need to know details of the fitted Solar panels, Inverter and batteries. The scaffolding team so quick and tidy I hardly noticed them. Top marks to Project Solar UK customer service and all involved with the installation.
Install and setup was great. Aftercare was decent and always available for support. All documentation was provided swiftly. Bit of a hard sales push which might be a bit too harsh for some folk.
The sales rep was knowledgeable, well informed and professional and gave us all relevant information without pressure. All comms with the company have been handled quickly and efficiently. The installation team were prompt, professional and took good care of the property. We haven't yet got to the stage of certification yet so are not yet fully benefitting but the kit is clearly working and giving us the info we need. I'm pretty sure these guys are not the cheapest on the market but their service to us has been excellent.
Great communication from the initial visit to the finished installation. Regular contact from project solar uk, the installation team were punctual ,tidy and extremely helpful. All in all a great experience with this installation.
A really excellent service from start to finish, from the sales process to after sales care it's been really good. The install team were brilliant, really friendly and kept me up to date during the install and came back the next day to do some extra bits to finalise the install. I still gave 5 stars as it's not Project Solar's fault, but the only issue was the scaffolding team (most likely a subcontractor) have damaged my sky dish. Most importantly in the week or so since the panels went up, they have been doing an awesome job and the app is great to watch the progress! Overall really happy :)
Excellent customer service throughout. Made everything very clear and easy to understand, the team where very professional.
Professional, well organised and communicated experience all the way through. All parties were on time and efficient with their jobs
Show up within time given, work was stright forward and also quick, kept me informed of what was going on throughout the job
Very helpful people. Worth checking.
A professional team that gave great service and delivery a fantastic job Thanks
This process has been very smooth and I am pleased with the result and the support I received
polite and professional.
Nice Experience so far and cost efficient
I can honestly say from start to finish we have been looked after and the whole job has been faultless! From customer care to workmanship it’s been a pleasure all I can say is thankyou
Russel was fantastic at explaining everything we needed (and what we didn’t!). The install team were kind, courteous and extremely efficient and swift and we now have excellent solar panels! Highly recommend!
From start to finish Project Solar UK have been amazing. We have been kept informed at every stage and customer service has phoned several times to make sure that we have been happy with the information and installation. They even rang on the day of the installation to ensure the workmen had arrived on time! We've only had them a day so I can't comment on anything further. But so far I'm impressed and would recommend.
Thear staff whear helpfull and abal to answer every question I had made the hole proses from survay to fitting painless and easy. The fitting team whear professiona and polite and walked me through everything I needed to no.
Project Solar UK, are a credit to the industry. Staff at all levels are professinol.The product quality top rated.Very happy with the outcome.Highly recomend this company.
The service starting from initial contact, to George's visit and consultation to the installation by Phillip, Tom and Craig has been a seamless journey. Everyone that we've had the pleasure of meeting has been amazing. Would recommend Project Solar and their Contractors that we dealt with 100%. Thank you!
Excellent service, fully reccommend From the very beginning when i contacted the company, the service has been excellent. Bradley came to discuss the options and needs. He was not pushy but very knowledgable. In between we had calls and emails to let us know what was happening. The scaffolding lads arrived and were very polite doing their work and letting us know when they would be collecting. The installation team was a lovely group of guys, discussing all they were doing and making sure we were happy. We are now on line, waiting for the final paperwork to arrive which will allow us to go on the right tarriff for earning money from the grid. Thank you
The sales representative from the company was excellent. Everything explained in clear terms and the installation tailored to our requirements. The installation itself was professionally carried out with the site left clean and tidy on completion. Lead electrician, Luke, went above and beyond to ensure work was completed and clear instruction given at completion. We would recommend Project Solar UK to anyone considering installing solar panels.
From start to finish really good service. Everything was nice and clear and any questions were readily answered. Installation was very smooth with the team being very helpful and professional. So far the solar panels look good and I don’t think I have paid for any electricity from the grid. Looking forward to being able to get paid for the electricity I put in to the grid.
Very happy with our purchase and experiences with Project Solar. That have been brilliant to work with and I am glad I made the switch to solar.
Didn’t have a clue about solar before I spoke to Project Solar UK; very helpful and couldn’t recommend them enough; thank you for helping me take care of our environment for future generations to come
Project Solar UK has been great from day one. The free quote appointment was booked in quick and the advisor was very friendly and knowledgeable and kindly stayed 2.5 hours while I fired question after question at him. The install team did a great job, tidied the site before they left and showed me all the work they did and how to use the app once it was set up. Since I signed up I have had constant contact from the team, all friendly and professional, at each step of my journey to make sure everything is to my liking and going smoothly. I would 100% recommend them!
The Team at Project Solar are Great! They are very clear and understanding and happy to answer any questions. Our Surveyor James was fantastic at explaining the process from start to finish and more importantly the savings and potential earnings we could get with Solar. There was absolutely no pressure to go ahead, James was very understanding about our financial position, and unlike other company’s that come round and try to bully you into signing up and then become very rude when you politely decline, James was very polite and more importantly I felt he was honest. I’ve spoken to James since the installation as he phoned to ask if everything went okay, which it has! I also spoke to Caspian and Sam over the phone throughout the process and both were a pleasure to talk to, Caspian was very supportive and made it clear he was just a phone call away if I had any further questions. Sam was very polite and happy to hear everything has gone smoothly. The scaffolding team very polite and very efficient, arrived on time and done before you could say “metal framework”! The Solar Panel installation team again very polite, arrived on time in the morning and were done by lunchtime. They were very thorough and explained the App very well. We’re so impressed with our new solar panel system, we only wish we’d done it sooner! We highly recommend Project Solar, the customer service and after care have been exceptional!
Really great work carried out by Project solar. The installation was professional done.
Lovely initial meeting. Install happened quickly after our initial meeting, we had an initial date that got moved forward when the national grid approved which was great. Very quick installation and lovely team members. The app is very easy to use, recommend for anyone looking to do solar.
Very happy with the install and the price, once I get on the Octopu Flux tarriff my electric bill be negligible, even now it's much lower as most of the time the house is either runningdircetly off solar, or off the battery
We are very pleased with our solar panels and how they were fitted . We did have both the battery and inverter break down soon after fitting but they were both replaced with no fuss .
Project Solar have been open and honest from the start, from sales staff to installers to office staff on the phone their communication has been excellent. They cannot do enough for me and the installation was quick,efficient and tidy
Quick installation Great care and service Great product and amazing service given
I was so happy with the efficient way my solar was installed- it was done with care and swiftness I recommend, i'm impressed and relieved as it can feel stressful having something like this done but it was the opposite!
Having decided to install solar panels, we contacted several companies for advice and quotes. We took our time deciding which company to use. The staff at Project Solar were very patient with us and at no time pressured us to make a decision. We eventually decided to use Project Solar due to their professional approach and competitive price. The whole process from ordering to installation was very easy. The installation team did a great job and left everything clean and tidy. There were regular phone calls to check that we were satisfied at every stage, which was very supportive. We would definitely recommend Project Solar for solar panel installation.
Project solar have been absolutely fantastic. The whole process has been really easy with great customer service at every step. The follow ups to make sure all is going well have also been greatly appreciated. Thank you Sam for checking in on us. Nothing has been too much to ask and the knowledge they have is amazing. We have been so impressed with the difference our solar panels have made. We have many friends who are now eager to get their solar panels through project solar as well. Want to say a huge thanks to Chris Black for all your help, we couldn’t have done this without your guidance or sharing with us what’s best for our home.
The whole process was very easy and pleasant, the surveyor Bladen went out of his way to make sure everything went smoothly. The workmen worked very efficiently and was clean with their work. I was taken around and shown how everything worked.
The team arrived at 07:30 as promised and worked tirelessly all day to complete the work. I had solar panels installed on the front and back of the roof and a bank of batteries in the loft which were all fitted to a high standard. All rubbish was removed and the team were all very polite and professional. The communication and support from the administration team was also excellent and I’m happily generating enough energy to supply my home and also sell to the grid. What’s not to be happy about. Excellent service from start to finish
Excellent service from start to finish, everyone I dealt with be it on the phone or in person were polite and courteous, answering any questions in a professional manner. There was no pressure to buy and the installation went smoothly. Once complete the operation of the system, the use of the App and the required paperwork to sell energy back to my supplier was explained in detail. A very professional service provided by this company, I have no problem in recommending them to anyone thinking of getting solar panels.
Excellent communication throughout the entire process. Approvals were dealt with efficiently. Installation was brought forward. Installation team arrived on time, were neat and tidy and completed the work in the agreed timescale. The system was explained and demonstrated. Entire system has extended warranties and is insured. Project Solar may not be the cheapest, but some things are worth a little extra.
Very good service, helpful! Quick and efficient
5 star service, kept updated constantly, saving us money already Chris Eames
Why I picked Project Solar, they answer all the questions about going Solar in a clear and very transparent way to but it the pro's and that's all it was Pro'no cons
The process has been so seamless and at every point I have been given all the information I need. The after care has also been fantastic and I would highly recommend.
We had a fantastic experience with Project Solar! From the very beginning, the process was smooth and professional. A special shout-out to Ash, our sales rep, who was incredibly knowledgeable and helpful throughout. We were completely clueless about solar panels, but Ash took the time to explain everything in detail, answer all our questions, and guide us through each step with patience and care. His expertise and friendly approach made all the difference. We’re now up and running with our new solar system and couldn’t be happier. Highly recommend!
They had booked appointments twice and never turned up. When I called their sales team it was so rude and me & my partner wasted 1.5 hours time off from work.
A few years ago we realised that with a south facing roof it would make sense to research getting a Solar PV System with -at a glance - App functionality, Battery Storage and the ability to sell excess generated power back to the grid. After doing internet research, Project Solar appeared to be a great place to start. The Surveyor arrived as booked and, after viewing our annual electricity consumption, gave a clear presentation on the benefits of having a system installed. A particular benefit was that the software he used was able to give figures based on our actual usage. He was highly approachable, answered questions with clarity and accuracy and - most importantly - we never felt any ‘hard-selling’ pressure. The experience was comfortable. He then conducted a survey, and using the specialist software, was able to accurately predict the likely yield of the the system. This included mapping how the sun would fall on the roof during the day and the number and layout of the panels. In our case 12 panels were possible rated at 0.5Kw each giving a maximum output of 6Kw. During the recent good sunny weather, the system has consistently achieved this output for much of the day. The Inverter, battery and other bits and pieces are made by FOX ESS, and have very good internet reviews. The Fox Cube Battery is modular meaning that it can easily be increased in capacity by adding one or more layers - bit like LEGO. We went for a fairly high capacity of 17.2KWh. The Solar Panels are by Perlight Solar Model: EVO-500DH8N-120 Total Installed Capacity (kW): 6 Estimated Annual Generation (kWh): 5746 Installation was arranged promptly. The first event was the erection of scaffolding two days before installation. This was put up quite quickly - from memory probably around 2 hours or so. On the day of the installation, the first person to arrive was the electrician who installed and wired up all the FOX components of the system. Shortly after that, 3 other arrived and installed the 12 panels. This did not take much more than 2 to 3 hours. We were shown how to install the App and the system was fully functional from that moment. The scaffolding stayed in place for about 5 days and then removed. I think this period is sensible as it allows for things to be checked if there was an issue. We had none. Customer service has been excellent, and we were keep informed before during and after the installation. Project Solar were also very efficient in supplying the necessary documentation to set up the SEG guarantee that requires a number of documents such as the MCS, DNO Certificates and system wiring diagram. All these are needed by the electricity supplier to get the necessary acceptance by the National Grid UK Power Networks so that they will buy the power we export. This latter process is not quick and may take a few weeks. We have been able to see the dramatic drop in the amount of power we now draw from the Grid which, given the increasing cost of electricity, is reassuring. Please note that even though we have a battery, this will not supply the house in the event of a power cut as we are currently configured. However, we are currently looking at the possibility of being able to do this by adding EPS (emergency power supply) functionality. Project Solar have put us in touch with the company that can add this feature. Overall we are very pleased with our PV system and highly recommend Project Solar. In addition their equipment guarantees are very good.I would add a picture, but can seem to paste one in!
Project Solar were amazing. They kept me informed from the start so I knew exactly what was happening and when. The scaffolders were great and did their best to accommodate my nervous dog. The electricians were good and made sure the job was finished in a day as promised. All in all I am extremely pleased with everything and watching the app has now become my new hobby.
Project solar, no hassle company, delivered the job on time and fast with excellent install team and initial visit.
Project solar were very efficient, knowledgeable and did everything they said they were going to do. From start to finish was quick & hassle free! Would highly recommend.
Excellent service and professionalism provided by sales team and installation team fully explaining the whole process from start to finish. Friendly and professional staff and superb folloe up service. Highly recommended.
I his was a very pleasant experience from start to finish all turned up when they said very pleasant from survey to after sales ,the 2 lads that done they install could not be more pleasant or helpfull keeping me informed at all stages thank you all involved
From initial engagement to after sales care, this organisation were brilliant to work with and super flexible to my needs and any requests. I recommend them highly - great work
July 4th 2025, had Solar panels and full system fitted by a very efficient team, all completed with in 6 hours of arrival. Project Solar were great from start to finish would definitely recommend if you are thinking about getting Solar installed. Office on constant communication with us all the way from start to completion 5 star.
Install was as anticipated, engineers arrived on time, were very competent and clearly explained solar panel management. All debris removed from site at conclusion of work. I'm very happy with the outcome and looking forward to cheaper electricity bills
We had a fantastic experience with Solar Project UK. The team was incredibly friendly, professional and tidy throughout-from punctual arrival to final clean-up. They were happy to accommodate our needs and took the time to explain everything step by step, which really put us at ease. We ran into a few issues with some roof tiles, but they handled it brilliantly by sourcing and replacing them without fuss. It's rare to find such a reliable and communicative service these days. Highly recommend!
Fantastic job. Very impressed with the whole package .
Installation has gone very well. Work was completed fast and neat! Also, the attention to detail is very good. Very well done!
Very efficient, the team were helpful throughout a very quick and simple process. The two men who came to install were very quick and polite throughout. We are already generating plenty of power and are very happy with our purchase. Now just to wait and see how much it can save us in the long run!
Project Solar are one of the biggest solar companies in the UK for a reason. They are trustworthy, able to react quickly, and offer good customer service. The quality of the installation is excellent and it was all completed in one day which was amazing to see. The only reason I’m not giving five stars is that they don’t have a dedicated point of contact. I’ve spoken to many members of the team, so you don’t get the personal attention you might receive from a smaller company.
Excellent. High quality goods and service. Hard to fault.
Living 250 miles from the property, it was so convenient having the installation planned remotely and we found it far easier speaking to planners rather than salesmen, it was also cheaper not paying their commission. The installation team arrived on time, kept us informed on progress and resolved the problems which are bound to occur. Project Solar didn’t request payment of the balance until they knew we were happy with their work and everything was working OK.
I had my solar panel system installed by Project Solar UK in February 2025 and was quoted and charged £15,600. At the time, I trusted this was a fair market price. However, I was shocked and extremely disappointed to learn recently that a friend of mine had the same system installed just a couple of months later for only £9,000. This is a massive difference of over £6,000, and there has been no clear explanation or justification for such a drastic price variation. I feel completely robbed and taken advantage of. It’s frustrating and unacceptable that loyal customers can be charged so much more than others for the exact same product and installation. This experience has left a very sour taste, and I would strongly urge others to shop around and get multiple quotes before committing to Project Solar UK. I expected transparency and fairness—sadly, I got neither
Project Solar saved the day after I had been let down by another company. Installation was so quick and the panels have already reduced our bills by 75%! I could not fault their service from start to finish. Absolutely recommend!
So easy to purchase from start to finish - arranged a Saturday appointment, ordered & installed by following Monday - keeping us updated every step of the way! Great service from start to finish 👏🏻
PSUK have been great from start to finish. The initial assessment was very helpful, the time from order to install was super fast and the panels have been working very well so far. The app is fun to keep an eye on the flow from the panels to load, battery and grid, and it's been easy to use and understand so far. Customer service has been v good, no complaints.
Good service from start finish, good communication all along.
From start to finish I have been very impressed with Project Solar! The installation was prompt and very professional. They did a great job and were like a well oiled machine, it was very well organised. Their customer care has been great keeping in touch and making sure I knew what was going to happen and when. They followed up with care and assistance guiding me through all the steps necessary to get the most out of the system, and most importantly getting the most value out of the way its set up with energy companies, to provide the best return on energy fed back to the grid. Since this has been installed I have not used any energy from the grid or my current energy company, even with charging an EV! I am extremely happy with the whole experience.
Beware of they prices, they just charge more for the same solar system to different customers, I had mine installed by them in February 2025 for 15600£ and the same system has been installed to a friend of mine for just 9000£, they are a rip off company, be very aware before installing by them, avoid if possible
I'm very pleased with the entire process. Communication was excellent throughout, with great customer service at every stage. The installation was completed to a high standard by professional and courteous installers. From what I’ve seen so far, the solar system and batteries appear to be perfectly suited to my needs. Thank you, Project Solar
From start to finish Project Solar made things easy. They explained everything so it was easy to understand and have been there the whole way through with their customer support. We had no issues, the timeline for the installation ran smoothly and the team were efficient. They are not the dearest or the cheapest but you get what you pay for and we would highly recommend them.
Few hiccups with initial install but the whole team have been fantastic in getting the system sorted 👌
Job well done on time a clean and tidy job all round.Thank you project solar 😃😃
We were told the process of how the work would go forward , it happened exactly as we were told. The workers were very polite, very tidy cleared up at the end of the day Would recommend the company.
From the start, Rukesh, our surveyor, was very polite, helpful and informative on the complete solar power system and options available to us. The scaffolding was erected promptly, prior to installation. Communication from Project Solar was always made prior to any work being carried out. The installation was completed on time and the work carried out to a high standard. I would highly recommend Project Solar. They provide high quality equipment and excellent installation service.
Viktoria came to survey the house and was very friendly and knowledgable. After talking us through it we signed up and the panels were fitted exactly one week later! Roofers and electricians were friendly, polite and tidy. Scaffolding put up 2 days before installation and taken down the day after. We are very pleased to have used Project Solar.
The sales rep was very friendly and very knowledgeable as he explained all the benefits and debunking any myths we had heard. He was also more than happy to spend time over the phone with us when we had further questions. The installation team were friendly quick and very professional leaving the property as it was when they arrived All in all the process from start to finish has been smooth quick and easy
We had our solar panels fitted in April 2022, After 3 years I think it's now time to give an honest review of our experience of having and living with solar panels. It all goes back to the day we registered our initial interest, we approached various companies, with different degrees of satisfaction. From being told our roof wasn't suitable to yes you can have as many solar panels as you can fit on your roof, from cheap as chips to holy cow how much? The salesperson from project solar UK was brilliant, he put us at ease from the off, no pressure sales, no battering you into submission. He knew everything there was to know and even answered questions I researched on the internet. Yes before you ever accept a salesperson into your house to sell you something, research and create a list of questions to ask and ask them all, no matter how mundane they may seem at the time. Some questions will get answered before you ask them, if the salesperson knows thier stuff they can anticipate what's coming next. We were told exactly how many panels we would need and the best layout, we have a slope side to our roof and the salesperson said you can, but it's no benefit to have panels placed there as we wouldn't get much benefit, but definitely extra expense. Fair to say we were happy to proceed. We had been advised but not necessary to have a new roof as ours was quite old. (would have had to happen eventually but not a requirement of the solar panel agreement. But be prepared one day you might need a new roof and you will have the expense of someone removing your panels and replacing them after the new roof install). Fitting day - brilliant the fitters were very respectful of us as customers and our property, the electrician was also respectful and fully explained how to use and what to do if ever something goes wrong. (like a power cut, yes we need to be hooked into the grid for ours to work the system is not plug and play as in the panels power themselves). Life with solar - after initial trepidation, we couldn't be more happy our energy bills are lower and the feed in tariff gives you a reward for having them. Make sure you add and invest in batteries to store electricity, they come in handy as well, to use when said power cut does arrive or you need excess power and worried about the cost of grid prices. Our house is fully electric now, we have no gas power or use fossil fuels directly, as we have an ASHP (air source heat pump) and electric car. We noticed a slight increase in energy usage and costs but hardly noticeable in the grand scheme of things. We aren't climate crazy but every little helps if you want to have a greener healthier world for the next generations to come. Project solar UK are one of the best companies you will ever come across, from customer service and help with every step of your journey, you won't regret it one bit. For those who's roofs don't have the perfect elevation or direct alignment with the sun there are options and technology is moving ever faster all the time. We weren't in the optimum direction of sunlight and energy collection, yet we still get a decent amount what ever the weather. Yes you still get solar energy on dull days too not so much in the bleak winter, But anything is better than nothing. I hope this helps make your mind up? Remember research, ask questions and be prepared for the cost it's expensive but over time they WILL start to pay for themselves. In three years we've saved on energy costs that we'd normally have to pay, because we are supplemented by the solar energy not grid usage and earned over £500 selling excess back to the grid. Thank you for your time reading this...
Nice and smooth experience with an nice end product as well can’t say any faults
Fantastic service. Would recommend this company to anyone interested in solar panels
This company was very effecient and answered all our questions. Peter Ferguson was very polite. The engineers on the day were on time and did a great job. The after sales team have also called us to check if we have any issues. Cannot fault the service
Really efficient quick process. They talked us through everything and made sure we understood what we were getting installed. Couldn’t flat the service.
The project solar team were very helpful and thorough from the start. Firstly their rep came over and explained the process. Then we left the deposit and within a few weeks they were over to install the panels and the electrics. It took just a day to set up the scaffolding and then install the panels and electrics. There were a few issues after install which after calling them were resolved quickly. They are a bit more expensive than their competitors but have a higher electricity production. So far we have been producing 2/3 times more electricity than we need and have been selling it back to the grid. Definitely worth a look. Thanks project solar!
Would recommend this company No pressure from the salesman who was friendly and informative. There were emails and phone calls keeping us up to date with the process. The installation team worked seamlessly and were knowledgeable and respectful of our property. The scaffolders were given incorrect information but worked through it to resolve the issue. All in all a positive experience.
From the initial consultation to the final installation, everything was handled professionally and efficiently. The team was friendly, knowledgeable, and took the time to explain everything clearly. The installation itself was smooth and completed on schedule. The system is already performing well, and I’m excited to see the long-term savings on my energy bills. It feels great to be using clean, renewable energy and to know I’m doing something positive for the environment. Highly recommended for anyone considering going solar—definitely a 5-star experience!
I would like to share my experience with project solar uk. Every person involved from those speaking to you on the phone, to scaffolders, and finally installation guys were absolutely fantastic. Very helpful, friendly, and tided up after themselves. Even took there rubbish away. Installed the app on my phone and explained how it worked. They are a must to have if you are interested in solar panels. Thank you to all involved from my husband and myself
Very helpful from the start, the install team were very professional, leaving a quick, neat install
Great company to deal with. Customer service, communication and product the best there is on the market. Worth the money.
Excellent job done by Project Solar from start to end. Installation was very successful and excellent electrical and battery work has carried out by professionals from Project Solar. Many thanks to all Project Solar team. John Dsa
I would recommend project solar to everyone, the call centre team are amazing (Shout out to Fahima and Maxwell), who are both very helpful and professional. The installation team were on time, polite, professional and cleaned up as they went. I found project solars equipment to be very good quality, value for money and as soon as it was switched on, I started saving money straight away.
Nothing but true professionals, from survey to installation and followup. Feel good about our investment.
Excellent work - kept well informed at each stage of the project - all the installers ( scafolders: electricians; fitters) arrived at the time agreed and worked quickly and tidily
Extremely pleased with Project Solar. From initial contact to discuss options through to completion they have been excellent in all respects. Especially Tony Chatwin who took the time to understand our needs and talk through the options with no pressure, then remained available for any questions as well as attending the installation to make sure everything was going well. It felt very comforting that we weren’t just a sale but that he actually cared that we were happy with the work carried out. The scaffolding company and installers were also extremely good. Respectful of the property, kept us informed and made sure we were happy with where cables would be run and explained how the brackets work and the seals etc. Dealings with the office have also been really good, keeping us informed of progress and coordinating scaffolding and installation efficiently. The warranties on the panels, batteries and inverters are also a definite plus. Thank you to all at Project Solar we are really pleased with the outcome and it’s great that even within a day of installation we started seeing the savings.
Excellent service. Fast, efficient and knowledgeable. Already have zero electricity bill after 1 day.
Project solar UK, fantastic, quick and easy service with great staff. Great experience 5 star
Very professional always kept updated with the installation. Fitting team quick and answered any questions
I spent a long time looking for the right company to help me install solar panels on my house and with Project Solar I found a company that has excellent quality panels and batteries. The people who came to set everything up was very knowledgeable and helpful and answered any questions I had about the panels. I would highly recommend using Project Solar for installing solar panels.
Project Solar have been a fantastic company to deal with from start to finish on our solar journey. From our initial consultation with our area rep, Jonathan, we had a great experience. Project Solar worked efficiently and professionally throughout the installation process and we received all documents and information swiftly. We've now been enjoying the amazing benefits of cheaper electricity for 2 years now, with no problems at all with our panels or battery. For the very few times we've had any queries in the last 2 years, the team at Project Solar customer services have been brilliant, knowledgeable and extremely accommodating and are always on the end of a 'phone to help. Thank you Sam and Tonito for their help today with setting my battery up for a new energy tariff that I was unsure of. I highly recommend Project Solar as a well-established and experienced solar panel supplier and installer.
From start to finish Project Solar UK have been great. Super customer service, answered our questions with sensible answers and didn’t try to blind us with science or sales patter. Special thanks to Ali, Missy, Charlotte and Jasmine who were all wonderful to deal with.
Project Solar were really helpful in designing a Solar solution for my property and the lead time on installation was prompt and flexible (which was very useful when you are in the process of renovating a house). Would recommend.
Very good experience from beginning to end. The office made regular calls to me checking on and updating the progress. If your thinking of getting solar panels I recommend this company.
The Project Solar experience has been first rate, from the initial sales presentation through installation and follow-up. I particularly appreciated that they make the effort to explain how the system works and what to expect at each step of the installation. Communication was excellent. The installation of the panels and batteries was done in a morning and was a neat and tidy job. I am very pleased with Project Solar and would recomend them to anyone considering a solar installation.
Calls from office clear and informative, checking that scaffolding and installers were on site. Quick and simple install. Installers arrived on time and were clean and tidy when working and ensured everything was clean when they left. Explained the system in a meaningful way.
kept me informed throughout the entire process. At each step of the way from the initial home visit and to the day of installation and any after care I wasn't left feeling like I didn't know what was going on or had any unanswered questions. the installation team were polite and and worked well. There was a slight issue with scaffolding contractor however project solar dealt with my grievance straight away and to my desired outcome. Over all would recommend
Good experience from start to finish, initial contact with their representative Jonathan was relaxed who explained everything and options available. I did not feel pressured at any point and answered all my questions. I was kept up to date regularly as to what was happening, and when, the scaffold team were polite and friendly and install team clean and tidy who took the time to make sure the system was explained to us. Wouldn’t hesitate to recommend.
From start to finish, the service has been brilliant. Highly recommended.
The whole process from start to finish was very smooth. From selection to installation, we very happy with the service Project Solar provided. On our experience, I would highly recommend Project Solar.
Just had a panels and battery installation by project solar and I can honesty say that it was a pleasure. From the very knowledgeable sales person putting the plans in place and right through to the team that installed everything, they were a credit to project solar, they worked hard and were polite, keen and tidy. Would definitely recommend.
Project Solar made my renewable energy journey so stress free. Their customer service was top notch, they guide you through the journey and allow you take all the decisions whilst pointing you through the right direction. The engineers that installed the panels were professional in their duty and time management was superb. Scaffolding went up on Friday and by Monday morning, everything was sorted with an easy to understand app to monitor what the panels are generating in terms of energy. Would highly recommend this company for your solar panels and truly, they are the best in the industry with a life term guarantee on the panels.
Good clear communication all through. So far, very happy.
Excellent service. Efficient, clear information given and everyone involved was very polite. Cannot fault them, and very pleased with the end result.
Definitely 5 stars. Project Solar UK rang before the install, during and after to check that things were going OK and that I was happy or if I had any questions. The salesperson wasn't pushy and made sure I understood everything and was very thorough. The installers were very courteous and respectful and took their shoes off when coming into the house. After the install the company rang again to advise when the necessary certificates would be issued and the next steps. It all ran so smoothly. Definitely impressed. I absolutely 100% recommend this company and will recommend to my friends and family.... and I am saving already on my electric.
Great service from the start. The initial discussion from the sales rep answers all my concerns and the product seemed to totally fit my needs. The install team were great and did the work far quicker than I would have expected
From start to finish, the experience with Project Solar has been seamless and professional. The team made the entire process incredibly straightforward, guiding me through each step with clarity and efficiency. The initial consultation was informative and tailored to my needs, and the installation was carried out with precision and care. Communication was excellent throughout, ensuring I was always up to date. The quality of the solar system speaks for itself, and I couldn't be more satisfied with the results. Highly recommend Project Solar for anyone looking for a hassle-free transition to solar energy!
Fast, efficient service with plenty of explanations. Made the transition to solar a simple and informative affair.
Our experience with Project Solar has been fantastic from start to finish, we have had constant communication from the team and been kept updated each step of the way. The installation day went to plan, the workmen were polite and explained everything in great detail. They have continued their care after the installation ensuring we are 100% satisfied with completion, as well as offering support in the future should we need it. An exceptional company.
Exceptional service from the minute we met Mark through to design, fitting and completion. We were very well informed throughout the process, even now when we are getting free electricity, it's addictive . Thank you very much Project Solar, we would highly recommend you!
Cannot fault project solar from start to finish no hard sale and when you see the quality of there workmanship and product you can see why I was kept informed through out the whole process and when you contact all staff they are both very polite and knowledgeable would recommend to get in touch if you are considering a solar institution
Project Solar have been wonderful at every step of planning and installing our solar panels. Everyone is friendly and helpful and the installation team were fantastic. Absolutely recommend this company!
Project solar were a really good company to work with - I was very impressed from the start, I found them from an advert on social media and enquired about a quote. They arranged an appointment with me in person and came to the house, the representative Simon was well presented and very well informed and answered all my questions - and I had a lot of questions. My main question was ‘why don’t people have solar panels?’ As I couldn’t see many, if any, negatives in the process or the results! We were able to work out a payment plan that suited my budget and timeframe and I agreed to go ahead. The process was very smooth and efficient and within a week I had an appointment for the scaffolding to go up, the solar panels to be installed and for the whole system to be working! On the installation day the workers were very polite, efficient, clean and professional and everything reassured me that I was doing the right thing. The app is now installed and we started seeing the benefits within 24hrs!! It’s quite exciting to keep checking in to see how much energy we are generating and how much we are selling back to the grid!! I would recommend Project Solar UK for anyone who wants to try solar panels and who sees the benefits in using a professional UK based company, with non international call centres and UK made.
The whole process was simple from start to finish. We were given lots of information about the system that was best suited to our usage. The guys who installed it were friendly and polite; neat and tidy. The app is great, we can keep an eye on how it's all working. The aftersales so far has been great. Very friendly, helpful staff have called to check everything went well. I would highly recomend Project Solar
Installation, commissioning & all job on time. Services easy accessible. Great warranty, very good product & professional easy Installation. Definitely recommend,.
I'm very happy with Project Solar. Everyone is very friendly and helpful, from Jamie the salesman to the fitters Bogdan and Raz, and the team who contact me to check on everything. The fitters were very polite and left everything clean and tidy. A great experience all round.
Very knowledgeable representative who explained everything clearly and answered all our questions, we got a personalised quote adjusted for our electricity usage. The installation was very quick and everyone of the team were excellent, efficient and friendly. I am thrilled with our solar panels and the energy they are already generating. The app gives you a chance to monitor everything in real time and is addictive! Thank you!
Helpful ,competant, friendly service at all levels , from start , to completion.
Very efficient company would recommend .
Pretty good service, I’d day.
Fitted my solar system. quick, tidy ,and helpful with set up
The work was done in one day. The men didn't have a break, that I saw. They were polite, hard working and tidy and at the end made sure we understood what was done and what happens next
Super quick installation. Went for a huge package and got the install finished in only 6 hours
Brilliant company very informative and helpful Excellent installation would definitely recommend 5 stars
I am delighted with the solar panels. The company, Project Solar UK, were very quick and efficient and I was generating electricity in no time. The after care has been exemplary. I would definitely recommend them.
Fantastic experience from start to finish with no pushy sales, thorough explanation and detailing and an install that was on time, clean, tidy and very professional. Demonstration and information pack and supported at every step. I would highly recommend this supplier as they made my life so easy across the whole process!
The team with Project Solar were amazing. They answered all my questions, they were prompt, curious, and never pushy. Pricing was good, the install team were on time, curious and did a fabulous job making everything clean and tidy. Highly recommend them if you need solar installed!
Just had a solar panel system fitted by Solar UK. The whole process was brilliant from start to finish. Sales pitch was honest and zero pressure. Scaffolding put up without the need to be home. Installation took less than a day for 12 panels, inverter and two battery packs. One battery was faulty but replaced on the day. The staff were friendly and professional. I’ve had follow ups to ensure everything is working properly. This company could show many others how customer service should be. I’m 100% satisfied.
Excellent company to deal with from salesman Adam to installation team 1st class
Great service from beginning to the end. Would recommend to all.
Very pleased with whole process team were excellent follow up and paperwork excellent also
Couldn’t fault the process & standard of work from initial contact to survey, communication & installation…all within 2 weeks!
Project Solar is a good company, well run with excellent staff and customer service. Larry Reynolds was my initial contact. He came to my home and took time to explain the company, the product, and evaluate my property. He is obviously knowledgeable and articulate. With friendliness and competence, we discussed the options. In a matters of weeks, Project Solar had installed 8 panels on my house. Although it was early December, very short days and mostly cloudy, I did not see the true potential for the panels until our days began to get warmer and longer. Having solar is such a good move to support our environment. It is so good to see my energy bills go down as it is to see my panels generate kWh to the grid (and to be paid for that!). Project Solar customer service is excellent, responding to my continued questions. Even Larry continues to keep in touch.
Great service, and kept fully informed through the full process
Very speady installation. Workmen polite and efficient. All paperwork correct. Very happy overall.
From end to end the process of installing the Solar PV system by Project Solar UK Ltd was first class. No major issues arise due to the experience of the installation team. Couldn’t be more happier.
The whole process was clearly explained, totally transparent with no attempt at high pressure selling. The system was installed in a day with no mess and unobtrusive installation. The power generated in this good weather is more than we could have hoped for. We would definitely recommend Project Solar.
Excellent service. Knew what the were doing. Installation went a dream . No issues.
We are very happy with the service from start to finish and now really happy with the savings off our electricity bill.
Outstanding Service from Project Solar UK – Fast, Clean & Professional I recently had solar panels installed by Project Solar UK, and I’m genuinely impressed by the whole experience. From the moment they arrived, the team was efficient, friendly, and highly professional. The entire installation was completed in under 4 hours, which was incredibly fast without compromising on quality. What stood out most was how clean and organised the team worked. They treated my home with respect and left everything spotless after finishing the job. It’s clear they take pride in doing things properly. After the installation, one of the team members took the time to explain how everything works, including the app and how to monitor performance. He also gave really helpful advice on which energy companies offer the best rates, which I wasn’t expecting but really appreciated. Yes, Project Solar might be a little more expensive than some others, but the quality, care, and support make it worth every penny. I would confidently recommend them to anyone looking to invest in solar energy. I’m very impressed and extremely satisfied with the result.
Project Solar were very professional throughout the whole process. The sales rep went through everything with us - making the projected savings very easy to understand. He also did not give us the hard sell. Booking in the installation was easy and quick. They were also very helpful and flexible when we had to change the installation date at the last minute. The installation took just 1 day with the guys being very respectful and friendly. Talking us through how the panels and app would work. There was always someone available to help us with all the paperwork that needed doing after installation in order to get us registered with the grid and put on the correct tariff. We have had no issues with the panels since installation and are now just watching to see how much money we save/make! I can't find a bad thing to say about Project Solar.
Very happy with the service I’ve received from the initial quote to the installation
Project Solar UK are extremely professional, give a lot of information relating to their solar panels. They are very helpful and answer any questions you have. Their panels look great and as I am electric only I can't believe the savings I am making already.
Turned up on time and very tidy. Great customer service, couldn’t fault them.
Excellent service and aftercare, installation team were spot on. Highly recommended
It was a good experience with the team, at a point I was doubting whether to go ahead or not but at the point that I was given a juicy offer, I had go all in and I’m happy i made the decision to go ahead. Green energy is the way!🙏🙏🙏
Had Solar panels fitted by Project Solar, the service from first visit to instalation was amazing and so professional top marks.
I had a great experience with project solar they were professional polite knew what they were doing and constantly phoned to make sure everything went smoothly from start to finish top job
At each step we were kept fully informed and all work completed by courteous and competent workers, from the moment the scaffolding arrived and Solar panel and batteries fitted.
When we first decided to look at solar panels it is fair to say we new nothing about it. Once we agreed and shook hands with the Project Solar representative this was when we really look into it, in great depth and gain more understanding. There is no way to compare one solar company to the others as they not 'like for like'. They use different components, technology and follow up with different warranties and services. So we took few more quotes,asked loads of questions then weigh it all up and decided to go with Project Solar. Marginally more expensive but with far superior warranties acros their products. Once conected to solar panel tariff, it turned out that in balance of our first month we earned more from selling our energy back to the provider that we were charged for what we used. Instalation went smooth and customer care team effective and helpful.
Sales consultation was thorough and explained well. Planning was complex due to three roofs, location of inverters etc but worked well to minimise impact installation. Installation from scaffolding to installation went as planned. Post installation registration went without a hitch although no credit for electricity exported (about 6 weeks) prior to utility registration requiring certificates. App software to monitor PV generated plus import less export and home use, and allowing for battery charge and discharge appears ok but does not balance. Not sure why but is probably caused by interaction of 3 roof PV areas and 2 inverters. Need this information to determine cost of installation less export value received less home use value saved. However, data from APP matches utility data to 1d.p. PV appears to be based on sun and not light as clouds reduces efficiency significantly.
Excellent service, starting with the advisor coming to the house, the scaffolders were efficient and quick. The engineers were brilliant, going the extra mile. The system is superb and is in our utility room instead of or roof which did not have enough space., which I prefer for easy access.could not recommend more highly. We changed to octopus energy and their app is superb.
Absolutely thrilled with the service from Project Solar UK! From start to finish, the experience was seamless, professional, and incredibly informative. Sam kicked things off with a crystal-clear explanation of the benefits of going solar, breaking down the technical details in a way that made total sense, even for someone new to the technology. His knowledge and enthusiasm really set the tone. The installation was handled by Steve, who worked efficiently and left the place spotless. It was clear he takes pride in his work; quick, meticulous, and respectful of the property. Finally, Brad took the time to walk me through every aspect of the system and the companion app. He ensured I understood not just how it all works, but how to get the most out of it. No stone was left unturned, and I felt genuinely supported at every stage. Top-notch service from a team that knows their stuff. I couldn’t be happier with my new solar setup, highly recommended!
I have made this huge financial commitment and am hoping to benefit from it in future, both saving on energy bills and on doing my bit for the Environment. Hopefully , it will be a right decision .
Very professional and thorough from start to finish. Talked us through the process, kept in contact throughout and delivered quickly, cleanly and professionally. A cracking job.
We found solar UK to be caring, keeping us informed at every stage of the instillation. The instillation team would text us the day before with timings of arrivals and were always punctual, professional and very helpful. I would definitely recommend this company
Really professional company from the moment I made contact with them. Explained Everything well .Arrived on time very professional installation left the house clean after the installation. The only downside was the removal of the scaffolding had to make numerous calls before it was removed.
Really pleased with the installation, it only took six hours and it was all complete. The whole process was really clear from beginning to end from the moment your salesperson came to see us to the point where you contacted us for feedback. The pricing and finance for Finance instead options were clearly explain to us and we felt confident booking with you and we're really pleased with the results.
I was delighted with my installation. The installers were fast clean and very professional. Nothing was too much trouble and everything was finished and working by the end of the day. According to our bills, we are now drawing 50% less electricity from the grid than before our installation, as we are now producing our own. We make use of our electrical appliances while electricity is being produced during the day, but we also have a special night-time tariff to charge our electric car which also gives us cheap electricity and we can also top our battery overnight.
Great level of contact, no pressure information that was fact not sales driven. Was very informative and helpful during the decision phase. Contact throughout has been regular, easy and to a high standard. the instillation was booked within a week of saying yes, super quick, and the team for the scaffolding and solar instillation were polite, respectful, incredibly hard working, clean and did an amazingly tidy and professional job. The care they took to ensure a high quality finish made my OCD very happy. Took great after care too. would highly recommend.
Great communication from start to finish, team were tidy and helpful.
We had a very positive experience in all our dealings with Project Solar from the sales representative to scaffolders and roofer and electrician. We were fully informed about all aspects of the process from choosing the most appropriate funding method; choosing where and when the panels, inverter and storage battery were to be located. The instillation happened very quickly after we signed up to getting solar panels. The work carried out was of the highest standard and was minimally disruptive with no mess left on completion. We were fully instructed on how to monitor the system and what to expect moving forward to sell our excess back to the grid.
The whole process with Project Solar has been fantastic! From the initial meeting to the follow-up calls & check ins, the team has been great. The quality and precision has been fantastic, even an over the phone instruction call as I was away during installation. I am very happy with the service and cannot wait to recommend Project Solar to anyone. Thankyou.
Efficient and polite staff I could not fault the guy's fitting my solar no mess left behind and took the time to explain how everything works, Would definitely recommend
From start to finish excellent service. In the first consultation everything was explained in great detail and all questions answered. Communication before and after insulation as being great. Insulation was professional and carry out without any issues. Definitely recommend.
The fitters were superb during the installation process, they were fast and efficient as well polite. The account manager was excited, communicated very well throughout the ordering process, over coming obstacles we faced.
We had been thinking about solar panels for some time and happened to click on a link to Project Solar. The surveyor that came round for the free consultation was amazing and helped up find a system that suited our family’s needs and budget. Everyone I have spoken to on the phone has been super helpful and the installation team were brilliant! It’s exciting to see the savings in real time via the app. I will be recommending project Solar to everyone I speak to.
Excellent customer service before, during and after the install. Good price for top quality panels (checked via various independent websites). We were very keen to make sure our panels were responsibly sourced and Project Solar were able to reassure us with their policies, unlike other providers we spoke to.
Very professional team. From initial consultation through to completed installation I felt informed and happy with the service. The install was completed in a day and there was no mess or damage to my property. I would recommend anyone interested in solar panels and batteries to consider speaking with Project Solar.
The whole installation was very quick. The guys arrived promptly on the day. They were friendly, polite and very professional. From arrival to finish the job took 4 and half hours roughly. When they finished the job, they explained how the system works and how to use the app to keep track of the electricity the panels produce.
Very friendly and professional company. Everyone from the sales person to the installers and office staff have been really helpful and efficient. Kept us informed every step. Can't recommend them enough.
This was an easy process from start to finish. Project Solar UK, and all of their employees and associates have been a delight to work with. All of their staff have been thoroughly professional and polite. Since we engaged with them and thorough out the fitment of the scaffolding, the fitment of our solar system, the system explanation, removal of the scaffolding and the after care so far, we have been completely satisfied. Dealing with Project UK has been an absolute pleasure.
Our install was done 1/5/25 everything went smoothly the install team was very good and professional would recommend project solarg
Project Solar did a fab job, right from the first discussion on the phone, through the quote meeting and the installation. The staff were very helpful when answering all of our questions at our initial meeting. They made sure our panels will provide what we need. The installers were great. They were punctual and managed to work around the items in our loft. Once the installation was complete they explained how to navigate the app so we knew what we were doing. The lifetime warranty has meant we won't have any unexpected costs in the future. We would highly recommend Project Solar.
Brilliant from fist contact with the home visit through installation and after sales care has all been amazing! They have kept in contact to make sure everything was ok and we were happy! Definitely recommend them! The installation is super neat too. They are going to control our discharge and charge of our batteries to maintain us the most profit also! What more can I say supper happy with PSUK
Excellent service from project solar uk. From the first meeting with Ali, who dealt with all our questions and addressed our concerns. The installation went up very quickly and all issues were very quickly resolved and we were kept informed at all time. They help us sort out our energy provider and all went well and we are very happy with it all. Would recommend
From start to finish my dealings with Project Solar UK were professional and efficient. I was impressed that both the Solar Panels and the Inverter which were fitted have a lifetime warranty. There is also a Workmanship warranty of 10 years. The Solar Panels are of a sleek ultra black appearance and not at all unsightly. They are also designed for the UK’s low light conditions. Overall I think that I have made the right choice in choosing the UK’s leading renewable energy provider.
Excellent customer service, from the initial meeting to the final installation. The App is brilliant- allows you to see exactly how much energy the solar panels are producing.
I had the pleasure of choosing out solar panels from Project solar and all I can say it was the best decision I have made. They were professionals, well mannered and completed the installation with no issues what so ever. I would recommend this company as an extremely high standard. Thank you Project solar
Really happy with installation of solar panel and storage system by Project Solar. Attracted by high spec solar panels, lifetime warranty of panels/inverter and after sales service. Only took 5 weeks from acceptance of quotation to completion of installation. Comes with a very informative and user friendly app, so you can maximise the benefits of the system. Minimal disturbance throughout installation, with friendly and helpful workmen.
Great service from start to finish , clean and tidy, turned up on time
Excellent from start to finish, always available to answer questions, from the initial consultation everything went smoothly
Excellent attendance provided by Sam from Project Solar. Quick installation and all working perfectly.
A seamless installation of 12 panels, product delivered on time, panels installed in a morning and connected by electrician in a professional and friendly manner. Recommended.
Great Service, great product, great warranty. Installation service excellent. Would definitely recommend Project Solar, especially Ray who came and did our initial consultation Thank you guys
My whole process with Project Solar was excellent, everything went to plan and I received regular updates and support during and after the installation process. I would highly recommend them.
Very prompt and helpful. From the quotation to install, all was on time and I couldn't be happier. Installers were friendly and helpful as was the initial consultation all backed by long warranties. I would definitely recommend them to my family and friends.
Had a great experience with Project Solar UK Limited. The team was clean, efficient, and worked quickly—everything was done to a high standard with minimal disruption. Really impressed by their professionalism and how smoothly everything went. I’d definitely recommend them to anyone considering solar panels!
The person who came out to do our initial quote was very knowledgeable, he answered all our questions clearly and didn't put on the hard sell. They let us take the time to compare quotes without any pressure. When the installers came they were very friendly and explained clearly what they where up to and how long it would all take. They cleared up the dust from drilling into the wall and made sure it was all left neat and tidy. The app seemed to clearly show how much power the panels were generating and they charged the battery pretty quickly. Very happy with the whole experience, would recommend
I've had a great experience i can't fault this company with all the help and the work that's been done
A very professional company from the first contact to the last. The system was up and running in a day. The transition to a solar tariff was a little slower but painless. Very happy to recommend these to others
Project Solar UK, I have nothing but praise for the whole experience. Fast and efficient, polite, kept us informed along every step of the way. Coordination amazing, no waiting between each phase. Job done without any fuss or delay.
Professional, helpful, understanding, quick
Very good from start to finish, excellent support that responded quickly. The team who completed the installation were friendly professional and tidy.
The whole process was so simple, Lawrence came and did the survey, explained what would be the best options for us and did a projection of what we could expect to generate. From there the finance and install was straight forward and I’m now enjoining the generated electricity
We have found Project Solar to be extremely professional, knowledgeable and helpful. They were the only company who sent a consultant, Damien, to do an assessment of the property. Damien was excellent and although Project Solar was more expensive than some of its competitors they have given exceptional customer service, including an auditor to check the installation, a contact number and post installation visit from Damien who helped set up the new tariff with the electricity company..
The team kept in regular contact, help line had a real person to talk to not automated. On site team were friendly and helpful. All work was carried out in a timely manner and worked very clean and tidy. Very happy with the install and service. My solar panels are now not only saving me money and making me some as well. Great team really open and transparent about everything no hidden details or small print I wasn’t aware of. Would definitely recommend project solar UK to go with.
I am very satisfied with the installation of the solar panels and other fittings.
Excellent from the get go and very supportive up till the end. I highly recommend Project Solar UK
Staff from start to finish were very friendly and helpful. Workmanship very clean and tidy would highly recommend project Solar. Paul the salesman was also very friendly and no pressure sales.
A very positive experience. My install was arranged within 10 days of my saying yes. The teams (scaffolders/installers/electricians) all arrived on time and got the job done efficiently and cleanly, all complete by lunchtime. Documentation was sent to me to complete the job. As good as I could have wished for.
Not only was the price for the solar panels from project solar really competitive but their service and the way I was looked after brilliant. I would strongly recommend this company to anyone considering solar panels.
Very professional service throughout the installation process. Stuck to agreed timeline, were responsive and communicated clearly throughout. Highly recommended.
Great service and the right level of information was provided to us to enable us to make a decision. We've been generating since January and the last couple of months our electricity bill has been zero which is better than what was sold to us!
Overall, from beginning to end, all staff were extremely professional and helpful. I would recommend Project Solar to anyone wishing to go down the route of a being to have solar panels installed. From Survey to Completion the turnaround was very quick. The only recommendation I would make is that more instruction / tutorial is given in The actual app.
Just called them as having out building built so wanted to confirm how strong I needed the roof structure to be for the solar panels. They told me I had to build it first and they would then come out and see if suitable. How bad is this company. All they had to do is share the size and weight of each panel but the person on the phone could not even understand this logic of my question
Everything went very smoothly, and everyone was very helpful with our queries. The installation went ahead on time and the installers were very polite, conscientious and tidy. They helped with showing us how to use the app to monitor our solar panels and energy storage/usage. The customer care follow-up is excellent. All-in-all, I would recommend.
We have now had our panels for just over 7 weeks. To date, the 12 panels we have have produced 1.1 MWhl so our use of electric from the grid has been almost nil!! From initial contact Project Solar have been excellent, delivering what they promised on schedule, and very detailed in what to expect. We are now looking to go totally electric to take advantage of the self generated power we have, installing a battery with the panels was a great decision. Getting bird protection is also advisable, we have no issues, but I have noticed some installations without this protection become a haven for nesting starlings.
Project solar have been fantastic from start to finish. The Installation process was smooth, and the team, including scaffolders and installers were incredibly helpful, knowledgeable and respectful. After the equipment was installed, the Project Solar team helped address all our initial questions, ensuring we fully understood the system and optimised our import and export experience.
From start to finish this has been a good experience. From the sales engineer who introduced the plan and costs, through the fantastic operations team who checked in and kept us informed throughout the installation, to the scaffolders and equipment installers. Very impressed and wouldn't hesitate to recommend them to others.
Fantastic experience
Scaffolding was quickly erected and taken down after installation. Panels were put on the roof efficiently and battery and other parts of the system put in the loft with care.We were shown how to use the App to monitor the system. The only improvement could have been to chase out the walls so the wiring was not so obvious inside.
Excellent work carried out by competent and qualified workman. Great communication, quality and value for money, my Solar Panels are brilliant. I am saving money on my energy, my monthly bill has vastly reduced. Glad I done this and highly recommend. I chose Project Solar UK as you are dealing with them direct in regards having the Solar Panels installed, you are cutting out the middle man. There are various payment methods and you can choose one that suits your pocket, it's your preference. You are never pressured, and the rep explains in detail so you fully understand each stage and step of your contract.
From the start the information provided was clear and accurate. We felt no pressure to sign up but we’d done a lot of searching and knew this was the right option. The fitters were extremely efficient and helpful with setting up our app. The panels have been extremely effective and the after sales service is excellent. We are delighted with Project Solar
Project Solar UK with their great sales team, support team and engineer team were the right choice for Solar Panels. Especially since we could have our Solar panels all in black, much to the joy of my wife. We recently moved into a new home and previously owned solar panels. After hearing a radio ad about solar panels it got me researching. So just after a month of moving in, we had booked our Solar panel consultation with Adam. Probably booking solar panel installation in the middle of winter wasn't earning me any brownie points with the installers. However the sun decided to show it's face. And the installers were done in a day. The solar panels had been more useful for winter more than I expected, but this sunny April weather has cemented in me that this was the right choice. Both going for solar and going with Project Solar. The support they offer is fantastic and the staff are great. I made the right choice, my wife is happy they're black and my son has fun telling the other children at nursery that our house eats the sun, he gets it. I highly recommend giving Project Solar UK a call even if you're on the fence about solar. They will check your house and the best placement for solar. They will give you a rough idea (quite accurate) on how much money you will save, and they do it all with a great attitude. 5/5
I contacted Project Solar from a Google search with the intention of getting a quotation for Solar Panels and Battery system for comparison with quotes from a couple of Energy Suppliers. James arrived on the appointment day and during the course of the appointment fully explained all about Project Solar and the system he would be specifying for my semi-detached home. All my questions were answered and fully explained, so much so, I placed an order at the conclusion of the meeting. My confidence in Project Solar was not misplaced. The planned installation took place a couple of weeks later and scaffolding was erected prior to the installation. The two installation teams (Solar PV installation and Electricians) arrived on time and completed the full installation in a very friendly and professional manner. The system was fully explained to me and I received all documentation a few days later. I changed my Energy supplier to Octopus Energy and, as I have since purchased an Electric Vehicle and an Air Source Heat Pump, I chose to use their Intelligent Octopus Go Tarif with Outgoing Octopus. The system has worked flawlessly and, while my electricity consumption has increased; I no longer use gas and Octopus have removed my gas meter, currently my total energy cost is significantly reduced. While not the cheapest, the system specified by Project Solar meets all of my daily energy demands and on sunny days even exports surplus to the grid. At times the exported energy exceeds my imported energy. Choosing Project Solar was the best decision I could have made. From the initial survey to completion all my dealings with Project Solar have been exemplary. Their exceptional Customer Service is the icing on the cake.
From initial contact through to finished installation could not fault anyone involved, very professional throughout.
The whole process was quick, efficient and painless. Every step was discussed, explained and broken down into manageable pieces for me to understand. Installation dates were discussed and chosen with my availability and optimum choices. The workmen were polite, knowledgeable and efficient, leaving the place as it was before they arrived. I am very happy with the service.
I would highly recommend Project Solar UK. From the first visit from their rep, Mel, to the installation, everything has been plane sailing. Very refreshing these days. Everything was explained as simply as possible to us on day 1. The installation engineers were very friendly and left everything clean and tidy. They equipment was explained and demonstrated clearly before they left. I have also been contacted by the company to confirm I was satisfied with everything. Overall a 10 out of 10 experience.
Excellent communication by sales team, planning and implementing bods and follow up after installation. Project Solar installation guys were professional on the days they were there. System working well.
Great company, very helpful answering any questions. Installed in a day. Had a slight delay for instalment due to weather, but was kept informed.
Very positive experience and installation was well executed. Good customer service too.
Brilliant service from start to finish. Andy, the Sales Rep, was patient and informative, even willing to wait and provide some information again to a second person. Installation was booked for 2 weeks after my sales visit, so very quick. The installation engineers called me the night before to confirm the visit and the time they would be arriving and were prompt in arriving. They got on with the work and were finished in just less than 4 hours. After care is also brilliant and everyone has been prompt to respond.
Excellent service from start to finish with good value for top end product, thank you again and I can't stop telling my friends and family about Project Solar, should have done this years ago...!?! Thank you again 😁😁😁
great service, installation and communication
From the initial contact to the completion of the installation the process was very smooth. Everyone involved were friendly, knowledgeable and polite. The installation was slick and caused minimal disruption to us and our neighbours. Happily recommend this company.
Would 100% recommend, project solar kept us updated before the installation and checked up all the way through. The guys who came out to install were professional, hard working did a fantastic job and kept us updated before to date with the progress. They arrived on time and cleaned everything up they put everything back to how it was.
An amazing job carried out by Frank & the team. Arrived on time, carried out the works with spectators & a Q&A session, no problem. The monitoring App explained & savings stated straight away. Recommend Project Solar UK Ltd.
I was looking into solar and what benefits there would be especially with owning an electric vehicle. The rep was very knowledgeable, answered every question and spent the time explaining it in greater detail if needed. Fitment went as smoothly as I could have wished for, again, was explained to what was taking place and guidance on the app. In between the fitting and after the fitting, communication was maintained and I know exactly what was happening and when and a courtesy call after fitment to ensure I was happy. If I was to move, I would use project solar again.
We liked the long guarantee on all of the components, and the installers were fast, efficient and polite. Shame that this has been spoiled after installation. The scaffolders were advised on the day of installation that it had been completed and it could be removed. We were told (by the scaffolders and Project Solar) that is normally within 7 days. A week after, nothing from the scaffolders or Project Solar. I called in to be told that it was normally removed with 2 weeks )so much for 7 days!). After 2 weeks, nothing from the scaffolders or Project Solar. Another phone call and I was told that it would definitely be removed on Saturday or Monday. It's now Monday and yet again, nothing. Another call to Project Solar and I was promised that the scaffolder would call me today. Nothing, again. We can't open our upstairs windows properly and the work we had scheduled in the garden can't be done as they can't get their equipment past the scaffolding. Every time I speak to someone at Project Solar, they're very apologetic, yet nothing happens.
Love this company. From beginning to end they have looked after us and have provided a contract that suited and benefited us. Thank you
Excellent service from start to finish. initial meeting with no pressure. Install all went exactly to plan and system works just as it should. Would definitely recommend.
Absolutely great job. Kept well informed at every stage. Very professional at every stage from sales to installation. Everything completed when it was promised. Care taken with our property with scaffolding and installation. Highly recommend without hesitation.
Very unprofessional ! Very disappointed!
very quick and tidy and made a great job had no problem with them highly recommended
Started at the time that they said Got the job done in the day Great friendly work men that answered all the questions that you asked Everything left clean and tidy
Excellent all round! Showed up on time, completed the work. There was a problem with one item, but the boys were back to fix it the next day. Highly recommended
Really easy. Consult to install in a matter of days and Project Solar were in communication the entire time. Can’t fault them
The system’s fit and finish are good, but the promised savings are very misleading. With a £320 monthly loan over 10 years, you’d be lucky to save even £100 per month — and that’s during a heatwave. If you ever move, expect to pay around £5,000 just to take the system with you, putting you even further in the red. Realistically, you’d need to keep the system for over 32 years just to break even, but the guarantee only lasts 10 years. Not worth it in the long run. Do thorough research before buying.
Cannot fault Project Solar UK. The installation was completed in a day. Very professional and supportive throughout. Would highly recommend. Pricing is very competitive.
Excellent presales, installation and particularly after sales care. Great customer service in communication at all times, almost anticipating what my next queries would be. Really recommend
We used Project Solar for our solar panel installation, after looking at several solar companies, price wise there wasn’t much difference between them all but Project Solar offered excellent after sales warranties and insurance back ups, what they were supplying and fitting was clearly explained and the actual installation was carried out by excellent workmen who arrived on time and did a very professional job, after they were finished what had been installed and what it did was explained to us. We have been extremely happy with the work done and can already see the savings we are making with our electricity bills. We would highly recommend Project Solar if you are looking at having solar power installed.
Whole process from start to installation has been handled very professionally. Service received has been efficient, polite, clean and quick. No complaints at all
Are these review bought? Booked an appointment for assessment. No one came the first time, they called and apologized and booked a second visit, NO ONE SHOWED UP! We changed our schedule to accommodate this TWICE. This is very disappointing
We had been looking at solar for a little while and I was curious to see how this would improve property price as much as providing energy savings. We agreed prior to the consultation that we weren't going to make any hasty decisions. We had our consultation with in a few days of making the enquiry. James explained everything in detail and to be fair it seems like a no brainer. There was a very small deposit but if the figures pan out we will be paying the cost by reducing our electricity bill and being paid for excess we produce. Our EPC has improved and we are already making a small amount from what we send back to the grid. The service has been great with scaffolding going up on day 1 and solar up and running on day 2. The scaffolding is still Insitu so I'd advise discussing that as I would have preferred it to come down day 3. All in all a positive experience. Work and products guaranteed.
Extremely happy with the entire process. Everything was clearly explained. The workers were punctual, polite and cleared up after they had finished. The whole installation took just 5-6 hours so there was no disruption at all. Highly, highly recommended.
A fantastic experience! The products are excellent as everyone knows, but the team behind it all are great as well. Outstanding Comms throughout the process, courteous and professional engineers doing the installation, and the app to monitor the system is really good! The panels are working well and actually look really sleek and modern... Best thing we've done to the house so far!
I deffo recommend this company even tho it bit expensive but it worth all the money good work fast and pro. A lot of benefit getting solar. Friendly and they say what they say. True to their words
My installation was completed a few days ago, and i am extremely happy with the workmanship, the install was up and running within a few hours. After a very small hiccup with the first “salesman” that i met, which was resolved satisfactorily, everyone i dealt with after was totally professional, honest and upfront. I have spoken to several people at the head office before and since install and they have been very helpful. They have dealt with every part of the project from start to finish. My overwhelming advice would be, please read everything carefully, understand the contract, make sure the numbers add up for you, ask as many questions as necessary and get some advice if you are not sure. If you find that solar is for you, these are the people to go to.
Excellent skilled engineers. Kept us updated every step of the way, from quote to finished installation. Clean tidy workers. Can't fault any of this company's service. Will be recommending then to friends and family.
Very professional Company. Communicated every step of the process incredibly well before, during and after installation. The installation team were also superb, very happy with their workmanship and professional approach.
Solar installed yesterday, quick and efficient. So far everything they’ve said from the sales rep to the installations team is true to their word. They have been smooth and organised along the whole way.
We’ve had a great experience with Project Solar. Their communication and customer service has been fantastic throughout the process. Every person we’ve spoken to has been very helpful and we never felt any pressure. I’m glad we chose to go with them.
Brilliant service couldn’t ask for a better team from mark who came round and explained everything to the blokes who installed top class
Impressed by the quality of service from Project Solar. System installed recently and the installers were polite, knowledgeable and efficient throughout the process. In addition, the pre-install support was equally as pleasing; clear and informative without information overload. If you're considering a solar system, you'd be hard pressed to beat PSUK.
Refused to do survey unless my wife was present. Why would this be a condition if you were legit and not pushing for a sale there and then?!!!!
The entire process from start to installation completion has been seamless. Giles, the Surveyor, was thorough explaining the technology and answering all our questions. Customer Services and the Installation Teams were very communicative. I have no hesitation recommending Project Solar
Overall Project Solar have been very good. The sales person, Ash Tomar, explained the benefits of solar panels at a good level of detail and spent time answering our questions. Ash also explained the different payment options available. Once we had agreed to have the panels installed, we were contacted with a proposed installation date. The scaffolding was put up a couple of days prior to the installation date, with the installation team and electrician here on the same date to complete the installation. A couple of things that could have been improved - we were expecting a surveyor to visit prior to the installation to discuss and agree the routing of the cabling from panels to inverter/battery and electric meter. In the end this was discussed with the electrician on the day of installation. There was some damage to roof tiles during the scaffolding installation, but this was sorted out with Project Solar UK.
Great company to deal with from start to finish. Very efficient and friendly!
Overall bit more on price than other company’s but products come with more warranty and insurance policy’s. Very quick install We had 12 panels on garage and 30kw batts in garage loft area, team was really good on site,
I’ve had the panels for a couple of years but unfortunately a bit of the installation failed. It’s only 3 years old. At a big cost of £150 and a week to sort out an engineer came out to repair. The engineer only took 45 mins to find the problem. It costs a lot of money to fix the problems which I think should come under a longer warranty than a year, especially when the parts originally used was poor quality.
Great assistance, great job, good products! All went smoothly from consultancy to installation, they are really good at doing their job. Cannot recommend them enough.
To be honest the whole process has been exceptionally simple, well communicated and very professional. We are very pleased with the whole team at Project Solar from the initial call through to completion. Actually very surprised in fairness just how good.
Prompt, friendly, and informative service from Jason & Dez.
Project solar UK, from start to finish, professional Quality, polite, clean and tidy. Trustworthy
Excellent. Smooth install and customer service is great. Highly recommended.
Great service from start to finish. Friendly and helpful staff from consultant, installer to customer service. Fast and efficient fitting with no issues.
Great work from sales to installation and so far (after 10 days) everything is working perfectly. Installation team were brilliant as it was not a straightforward job!
Had solar panels fitted. Project solar were very professional and informative at the sales/decision stage and installation. Would recommend then, plus we are doing our bit for the planet
The installation of 12 solar panels inverter and batteries when very smoothly and so quick. The team cleaned up after themselves and I wouldn’t have known they’d been. Excellent 5* work. Would definitely recommend Project Solar to family and friends. Thank you.
This whole project from the planning stage to execution was really efficient, professional and a good all-round team effort. The office imput and management left nothing to chance, in fact the operation went like clockwork. When the installation team arrived the guys were fantastic. They were very good at their jobs, knowledgeable, efficient, professional, very competent and confident and with a smile at all times. My wife and I were very happy and would certainly recommend Project Solar to anyone who is considering installing Solar Panels. Finally, now that the system is fully operational, the icing on the cake is in place and we are reaping the benefits. Thank you Project Solar.
Customer service what customer service. Avoid at all cost.
Superb experience from first contact with Megan right through to installation and the final handover of documentation .
Amazing company, everything from start to finish was very professional, the team were friendly, helpful, and left everything clean and tidy, installation was done when they said it would be, so very happy, thank you.
13 calls in three days and have asked for my number to be deleted the last 5 calls. The most recent call i explained again I was no longer interested and the call handler was extremely rude and attempted to guilt trip me into continuing the call “so I didn’t waste the time taken out my day to call you”. I have blocked every single number after stating clearly delete my details and yet I am still being called by the rudest person I have ever had the displeasure of speaking to.
Really lovely experience. Fitted the solar panels within a week and Larry our sales guy was lovely. No pressure from him at all and was happy to give us any information we needed. If I have any problems they're happy for us to ring or message them and are prompt to message back. Would 100% reccomend to anyone who is wanting it done
Great
Very thorough and reliable company giving great service.
Don't no why I took so long to get solar! Great company highly recommend
Amazing equipment, amazing sales team, amazing installation and amazing results. So happy from start to finish.
Great job with my solar panels, if your thinking of getting them go with Project Solar highly recommend
Straight forward, explained well, no pressure sales team, fitting was easy and they were clean and tidy and all well mannered, connection to grid was easy and straight forward and project solar were always in hand to help. First rate service
A pleasure to deal with, professional throughout the whole process and great communication.
Very smooth process in terms of installation. Lots of information given and helpful staff if there were any questions.
Good communication with Project Solar from Paul, the rep, right through to completion. All the trades were prompt and efficient. A stress free experience throughout. We would certainly recommend Project Solar to others.
Great experience from start to finish, helpful staff and the install team were amazing. would highly recommend.
The experience of purchasing the solar panels with Solar Panels UK has been great all the way through. They followed through on everything they said, and installation was to very high standards. So far, very happy with the purchase
We were happy with the salesman , installers and the work done . However our inverter and battery both broke within a month of being fitted and took a month to replace ( slighted affected by Xmas) . Octopus flux took 3 months to start giving us any export tariff despite changing to the tariff in Nov after they fitted the meter. So not a great start to our solar panel experience .
I had a fantastic experience with Project Solar! From the very beginning, Larry, was incredibly friendly and took the time to explain everything in great detail, making sure I understood the entire process. The installation team was just as wonderful—punctual, professional, and very considerate. They kept me informed every step of the way and ensured I was knew what was happening. The whole process was smooth and stress-free. I highly recommend Project Solar to anyone considering solar panels!
I’ll keep it short but I must say that I was very impressed with the professionalism of all the team involved in our installation. They were polite, efficient and tidy. The whole installation took under 2 days and considering the height and steepness of the roof I think is blooming great. I would recommend them wholeheartedly. The whole process was painless and we would not have solar if it was not for Project Solar UK. A+ from me!
Project Solar Uk have been very professional throughout the advising and the installation. Any question we had was clearly answered. There was no hard sell - only clear facts and honesty. We would thoroughly recommend Project Solar UK to anyone considering solar.
Professional team across the company; sales, office & installers. I think all explained the equipment & process well, quick delivery once I made my mind up, efficient workers. I would unreservedly recommend PSUK Ltd to friends & family, everyone, check them out you won't be disappointed. AND the panels are made in the UK.
Project solar were very professional, from the rep who clearly explained everything. To the men who put the scaffolding up & the men who installed to panels. We would highly recommend using this company.
We had a really good experience with Project Solar. The sales person attended our property to talk us through everything at a convention time for us and was very informative. Once we decided to go with Project Solar they kept in regulat contact with us via phone and email and were always on hand to answer any questions we had. They even called us everytime someone attended the house from their team to check we were happy. The instalation team were very professional and talked us through exactly what they would be doing on the day and even ask us our preference on the configuration of the solar panels, the location of the battery and the way in which the wiring would come into our house to allow us to continue with out loft extension with minimal disruption. They left everything clean and tidy and were very polite. following instalation Project Solar continued regular contact to ensure we were happy and provided us with emails and phone calls to ensure we fully understood the paperwork we would be receiving and how to use thoes to inform the energy company to change our tariff. Overall a very positive and delightful experience.
The installation of our solar panels has been a very positive experience. The whole project was completed within 2 weeks from signing the contract. The communication across the company has been outstanding, from sales person, to scaffolders and electricians. Definitely recommend.
Project Solar were really professional and efficient from the outset. Every member of staff from the sales team to the installers and customer service were very knowledgeable and really pleasant to deal with and happy to answer any questions we had. We were really impressed by the comprehensive documentation and forecasts we were provided with. The finished product looks good. It's early days but we look forward to reaping the benefits, especially once we are set up with the correct tariff with Octopus.
Our whole experience with Project Solar UK has been a good one from our first contact to finishing our installation. Our surveyor, Brian was knowledgable and informative and was very happy to receive phone calls and answer questions after his visit. Having decided to go ahead we were contacted with all the information to keep us aware of what was happening, including numerous courtesy calls and emails. The fitters were first class, being on time, courteous and discussing any issues that we needed to know about. The quality of their work is excellent and we have been left with a perfectly working system which does not detract from the house aesthetically. Although not the cheapest company, their guarantees far exceed those of cheaper rivals and I would recommend them to anyone.
Friendly, helpful, fast, fantastic service throughout the process. Solar panels and battery were installed with in a week of purchase. Everything well explained with attention to detail and a genuine feeling of making sure I was happy with everything.
Our salesman was extremely thorough and the whole process through to installation was very smooth and we were kept informed at each stage. All the scaffold team, the electricians and the panel installers were very efficient as well as being polite and considerate. They all kept the site tidy. Excellent customer service throughout too.
Just had Project Solar supply and install solar panels with storage batteries. The whole process took just two weeks from order to full installation and up and running with my excellent power supplier Octopus. The staff involved throughout were efficient, informative and approachable. My particular concern was potential damage to my roof areas as we have Norfolk pantiles which are often fragile. I needn't have worried no tiles damaged and installers spotted a cracked tile on another part of the roof and replaced it! This company may not be the cheapest but the quality of components and close attention to all aspects of the project makes it worth it. You get what you pay for!
Great Job, and all completed in a day. Now waiting for real sunshine to improve the savings.
We’ve had a great service from start to finish. Larry explained everything that we would receive, earn, not have to worry over, etc. Scaffolding company came along, setup and were gone in a flash, the solar fitters were very similar, came along, setup and ran over everything before leaving. Again, can’t fault anything and would definitely recommend using them.
Fast and efficient from start to finish. Quote was delivered extremely well with a breakdown of all costs and predicted savings. Installation was done within 2 weeks of accepting the quote. Battery and inverter was installed very securely and cables neat and tidy. The team were very polite and did not just throw it in and run. They also took me through the associated app.
I've just had Solar panels fitted on both sides of my roof through Octopus and Project Solar. A very slick efficient process from start to finish. Simon Stanmore initially came out to do the overall assessment and talk me through it. He was very patient, helpful and informative. From the time of signing up, my installation was only days. The electrician and fitters took only a few hours to install the system and were very friendly. Overall, a very good experience and I would definately recommend.
Everything from start was smoothly planned.Maxwell the initial planning to Jasmine after sales were amazing.
The install process and team were very professional, friendly, polite and explained the system very well. the aftercare is also very good and efficient.
Project solar showed good customer service work was carried out effectively everyone was friendly throughout very good😄
Really recommend Project Solar. They project managed everything and the communication was fantastic throughout. The installation was a really smooth process and the team have been really helping with getting me set up with octopus flux.
The initial salesman who came to speak to us was very pushy and insistent that we sign a contract on the spot, which was strange and completely unreasonable. Installing a solar PV system with storage battery is pretty complex and there are lots of parameters to consider - there was no way I could make a decision there and then having only just seen the quotation. I declined and the whole experience put me off… … however, a different colleague from Project Solar (Nathan) called me back a few months later with a courtesy call to check the state of play, see where our thinking had got to and answer my questions. From this point onwards, the whole experience with Project Solar has genuinely been five-star - I couldn’t be happier. Nathan spent a lot of time and effort working through my questions, as did his colleagues Chris and Nathaniel. We considered different options for the installation, battery size, type of panels, they guided me through how this could fit with my existing panels in the best way, oversaw the DNO application, all with great responsiveness, technical knowledge and professionalism. The installation itself went smoothly - the guys who came on site were again very polite, professional and made sure they designed things with my needs in mind (discrete cable runs and conduits etc.) Derry led this as the electrician on site and was a pleasure to work with. He and his colleagues took the time to talk me through the Fox app, how it all worked and what I needed to do. Finally, the after care following the installation has again been superlative - Kane and colleagues in the office have been fantastic in helping me configure the system to make the most of my import/export tariffs, answering my questions and providing all manner of helpful advice. These guys really do care about their customers and I have been really impressed. Oh, and the system itself is top notch - working really well, easy to monitor and control, and integrated with Octopus’s tariffs and my electric vehicle. Even without much sunshine over the winter, the battery by itself has been a game changer in allowing us to use cheap overnight electric rates for all our usage. In short - great products, great company from design, through installation and aftercare, and a great customer experience with truly expert support. I would definitely recommend them if you are looking for a solar installation. I’m very glad Nathan called me back after our initial (oddly unfortunate) sales visit!!
Complete and utter waste of time. Met with the surveyor this morning and it has to be one of the most ridiculous experiences I've had. First we spent around 5 minutes together at most and this is what was I told. All project solar customers typically do finance, I would be looking to pay £15,000 for a fox battery system and 12 panels. When I explained that I would be paying upfront he wasn't interested at all. He wanted to get out of the property as soon as possible (the property has alot of works taking place so it wasn't in the best shape). He was more bothered about feeling cold and did not actually want to go through the appointment at all. When I asked him about the degradation rates of the solar panels they use, he stated they degrade at around 2-3 percent a year. When I asked why that was so high compared to other panels he had no answer except to say, they have only been release a few months ago. I have never met an individual more disinterested in doing their job in my life. An incredibly weird experience. I also explained that when I tried getting additional information over the phone prior to him coming out, they asked me to wait for the surveyor. Complete and utter waste of time.
Project solar is a bad installer, and when a problem occurs then they blatantly lie to you, blaming birds for problems caused by poor installation. Do not use this company. I also noticed none of the installations shown have bird proofing, lovely place to nest under warm panels, customers won't be so happy in six months. As an update, still waiting from February for the money back for the repairs. The ombudsman ruled that project solar should pay up in full. They are still refusing so it's going to another ombudsman. I fully expect to go to court over essentially what is peanuts to them but a lot to me. What a terrible company attitude. Still waiting for the second ombudsman, 8 months from the start still waiting to get paid what I had to pay to put things right. Please search for other reviews as project solar have plenty of negative reviews if you look elsewhere. It's October now, still waiting for the second ombudsman, not their fault they are busy. I fully expect project solar to still not pay up, I will keep you informed if we have to go to court. Of course I expected no less of such a poor company with no customer service. The run around is what they are good at. Buyer beware! Still waiting for the ombudsman, but project solar love to make things difficult. Still everything comes to he who waits. Can't believe they asked for a second opinion from the ombudsman. Please go elsewhere for your solar panels. Today the second ombudsman has agreed with the first. Interestingly they phoned and yesterday project solar offered to settle the full amount. Let's see how long it takes now. I fully expect them to continue to drag their feet. Such bad customer service and workmanship Well, project solar have finally paid the full amount after a year and a second opinion. What a palaver, please go elsewhere as their customer service just tries to fob you off.
I contacted Project Solar after seeing a presentation on Facebook. Within a couple of days we arranged for a surveyor to visit me. Rory explained the system to me and provided documentation to reinforce his explanations. I chose the system suitable for my house, and paid the deposit. The following week the scaffolders arrived and erected the scaffold. The following day the panels were delivered and the installation team arrived. The panels, batteries and inverter were fitted and the system was connected up. The installation team left my garden tidy and removed all the waste and packaging. They were polite, courteous and informative throughout their time at my house. The whole process from my initial contact to the system being fully installed was completed within two weeks.
Very good experience when dealing with Project Solar. The sales engineer who came to survey and explain the installation was very good at explaining the system to be installed and the process that would happen. I had lots of questions which were answered very well and those he could not answer he took away and came back to me. It was explained that their product was not the cheapest but as I know quality does cost. So was impressed with the honesty shown. Communication was excellent throughout with email, whatsapp and direct telephone conversations being used. Was kept fully informed on the installation including the erection of scaffolding. The install was completed in a day with good communication and workmanship. In my case the install was on 2 buildings; garage and main house. There was an issue with access to the garage roof from a neighbour's garden which was dealt with sympathetically by the scaffolding team. I was kept in the loop for decisions on cable routing around my property on the main installation day and I found the installation teams polite and pleasant and very professional. The cabling and routing being very neat and tidy. It did not go completely smoothly however as a fault was found with the inverter but this was dealt with efficiently and the replacement was sent the day after and installed and commissioned the day after to their credit. So I class this as a positive as we know unforseen problems do arise but it's the way it is dealt with which was great in this case. Instructions were clear and easy to follow which included getting the system certified for exporting electricity to the grid and getting the monitoring App up and running on my phone. The system has been running for 6mths now without issue and I'm saving money even in the depths of winter. So very pleased with Project Solar and I wholeheartedly recommend them as a professional and helpful company to deal with that have a great product. So overall a qh
Nice and easy way to get solar
It was a great experience having Project Solar UK install my Panels for me. From start to finish and then to monitoring of my system, they have been kind and professional throughout. Their pricing was excellent and would recommend them to anyone who wants to get Solar Panels installed.
My experience of Project Solar has been excellent. From Makram the initial sales rep, through install and subsequent customer support. The workmanship was really good and they completed the install in one day. They have been really clear in their communication, and timely in providing subsequent documents etc. Now just need the sun to come out
Very happy with the service from Project Solar. Everything was explained well by our salesman, Nick. Installation was quick and hassle free and the installers made sure to leave everything clean and tidy before they left. Any questions we've had since have been answered and we would recommend Project Solar to anyone looking at having panels installed. Still a little early to tell what sort of savings we can make over the summer months but all in all very pleased with the service.
12 panel system, 8.6kw battery. To start with I will explain, I am a geek, nerd, techie, all of the above. I have been researching solar panels for a long time now and have never thought it was worth the expense, until recently. With the added use of batteries, more powerful panels with improved technology the systems started to become increasing viable, unfortunately the cost has sky rocketed and there are no more spectacular grants from the Government. With the above considered I still decided to make an enquiry to Project Solar UK. I tried a number of other companies first to get information and a no obligation quote and was turned down. Project Solar UK accepted my call on a Wednesday, sent a Project Manager (salesman - although he was very good) out a day later, and that same day I had committed to a purchase, placed an order and bought a Solar system. He was at my address for 3 hours, I asked a lot of questions, but everything was explained in perfect detail. He gave me, what I thought, was a great deal on the entire kit, and managed to get the installation booked in for 10 days later! He wasn't pushy like some sales people however you have to expect a bit of that. The engineers turned up on time, were polite, courteous and very proffesional. They were very experienced electricians and Solar installers which inspired confidence. The whole 12 panel installation (over 2 roofs), battery and inverter systems were installed in a single day. They left everything neat, tidy, and explained everything to me. Overall experience - I will 100% be recommending Project Solar to every family and friend, fantastic experience from start to finish.
We found the whole experience from start to finish seamless and stress free. All the people we dealt with on the journey of planning, explanations, installation, queries and after sales service were of the highest quality and extremely professional. Every step ran really smoothly with the minimum of input from us. I cannot recommend the Company and its very capable staff enough. Really pleased - thank you
Very professional, always available if I had any queries
Absolutely fantastic service from start to finish. Every person or trade we dealt with in the whole process was on time, polite and completed the whole sale and install smoothly and extremely efficient. Would 100% recommend
A great company to do business with. Efficient installation with polite crew. They do exactly what they say they will do.
A well organised and smooth journey from initial contact to completion
The installers were very professional and polite. The communication has been very good throughout the process.
Project solar have been efficient and easy to deal with throughout the process of getting solar.
I thank you so much for such a professional job and such great and friendly people you have working for you , so polite and I’m so glad that I got the right company as PROJECT SOLAR helped me all the way to the very end and setting up the app and I would 💯 percent recommend this company to anyone second guessing themselves as they make it so easy , Larry who sold them to me , made it so easy to understand everything Such a Great team 🔝
I had a survey done & from that we decided not to proceed & updated them accordingly. Since then i have been bombarded with sales calls from 6 different numbers by this company, I have kept blocking them but still a new number calls, i have requested my number be removed but we are still getting calls. So if you want to be hounded like a dog give these a call. Not Impressed.
The service and experience was exceptional, from Mark the sales guy right through to the fitters. The process was explained very well and nothing was too much trouble. System is all in place and working greatly.
Really great service from survey to installation of the system. Helpful at every stage and supportive with any information needed. Installation team were great and cleared up after they had finished. Would recommend Project Solar UK to anyone looking to install solar panels.
Highly recommend this company for the installation of a high quality solar panel system. Process was smooth from initial quote to completion of the installation. The install team were very professional, polite and kept disruption to my home to a minimum . I’m looking forward to watching my energy input via the app now!
I had a great experience so far. The sales team (Mel first and Oliver then) was pain free. They were very responsive and answered every question we had. The installation was done professionally. They were on time and quite tidy. Would recommend so far. We only had the system up for less than two days. Will update review with feedback on the system soon.
Very efficient and helpful service. While not the cheapest of suppliers and installers, the quality and performance is excellent - you definitely get what you pay for. Would recommend
Local representative very helpful. Scaffolding & installation completed as expected. Solar fitters friendly & efficient completing work on time and answering any questions and concerns.
Project Solar UK, installed 12 new solar panels and a battery in our house. They did a great job, very professional. Everything was installed very neat and tidy, even the wiring on the outside of the house looked great. The team were really good with my dogs, ensuring the gate was shut at all times, and made sure the dogs were not about when they went in and out of the door. The engineer showed us how to use the app, and everything has been working exactly as they described. We are very happy!
I’ve noticed a real difference in my home’s energy efficiency, and the peace of mind knowing that I’m reducing my carbon footprint is priceless. If you’re considering switching to solar, I highly recommend it❤️
Avoid this bunch of chancers. The 'Survey' is in fact a salesman who operates in 1970's style. The sales pitch is 'Commit today and we can take £6,000 off the cost of your battery, but this offer only lasts whilst I am here' I mean , talk about hard sell, i really feel for those people that get pressurised into this, this should be illegal. Any offer that expires when a Salesman leaves the door and is not open to scrutiny is clearly not a great offer, otherwise they would allow you to look around. When i said i would not be committing today, they would not even give me a quote. The guy even had the cheek to say 'I wish i had known, i drove an hour and a half to get here'. Solar energy is a commitment and should be thoroughly researched before any commitment is made. Steer clear of these cowboys.
I couldn’t be happier with my solar panel installation! From start to finish, the entire process has been smooth and rewarding. The installation team was professional and efficient, and they took the time to explain the system and how it works.👍
Right from the beginning, the customer service, sales and installation, as well as the communication has been excellent.
I would highly reccomend Project Solar. They gave excellent service, were polite, professional and caring. The project Solar team carried out the work very efficiently and neatly, they answered all my questions and answer the phone promptly if I call.
Excellent company doing what they should be doing. No issues from start to finish. Installation was turned around within just over a week from point of order. We barely had to do anything.
I had my solar panels fitted by project solar uk. They have done a very good job. They came on time and left the place spotless after completing the work. I would recommend them to everyone.
Great service very helpful
Amazing service and very responsive customer department.
An excellent service from sales visit (informative and not pushy) through to aftercare. Quick and easy install, friendly staff. Very happy.
The Project Solar team were extremely professional, knowledgable and helpful. Everything they did was on time, within budget and exceeded expectations. Great experience and we wouldn't hesitate to recommend them.
Brilliant solar company! Liked the guy that sold it to us, he was really knowledgeable and made us feel really confident of the system. Since then we've had a couple of outages because of power cuts and the customer service has been quick! Highly recommend project Solar 😃
From my enquiry about solar panels to installation, we received a first class service. All appointments were on time and the information given was clear. All of our questions were answered at each stage. The installation was efficient and our home left clean. The after sale service has been great. We have had 2 or 3 calls to check that we are satisfied and everything is as expected. We are extremely pleased with our investment in solar panels and would highly recommend Project Solar UK.
Quality installation, quick turnaround from initial contact to completion. Project were always in contact throughout
I cannot remember the last time I had end to end customer service like this. Project Solar were so informative and supportive throughout the whole process. Even checking in after sub-contractors had visited the property for scaffolding. The after care has also been fantastic while we await some certificates to get on the best tariff to compliment our system. The system is also aesthetically pleasing, with great care taken for the panels, batteries and cables. I did not want any part of the install looking untidy
Poor customer service and product quality. They push you for 5 star review very soon after the installation. Once they got the star, they stop customer service. Since installing the panel, I end up paying for both grid electricity and pay for panel and the cost did go up. What ever promised about the solar generation is not met and not sure actually what i see in the app is correct. Very poor advice about the battery requirement hence I don't have enough batteries to store the grid electricity. Absolutely zero support to get you on the right tariff with octopus energy. They took too long to register the panel with Grid which caused more than three months delay in getting the best tariff from octopus. I wouldn't recommend project Solar as they charge 3 to 4 times the actual cost. All are products are imported from China but sold at premium UK price. At the end of the day Chinese manufacturer, customer and Environment are exploited by these types of companies.
If I could give zero stars I would, and even that would be generous. In the two years I've had the system it has spent around 3 months not working at all. There's a constant battle to get people out to fix it, no member of staff within the company gives a toss about customer engagement. When the system was first installed it didn't work for around 3 weeks. Since then I've had prolonged periods waiting for PSUK to get engineers out. They've more or less rebuilt the whole damn thing once and it still fails on a regular basis. I am absolutely sick of dealing with them. If I died tomorrow one of the things I'd be happiest with is the knowledge I never had to speak to a member of their staff again.
Thoroughly recommend Project Solar UK! From the initial survey visit and quotation to the completed installation we were kept informed and provided with honest answers and ideas of what to expect. Even when there was a slight delay to our installation due to an unforeseen problem (not of PS's making either), it was quickly & efficiently rescheduled. We're delighted with the results and look forward to the long summer days now!
Shocking!! have been calling every other day for months. Told them I was sorted and no longer interested. Keep blocking them but they'll call off a different number. Everytime they say they will remove me off the system and apologise. Unbelievable!!!
Highly professional service throughout. The sale person from the initial meeting was friendly and explained every step of the process. The scaffolders were polite and despite a little mishap with breaking a tile whilst dismantling the scaffolding, they immediately informed me and replaced the tile. The installers were all polite and cleaned up after installation. Overall very impressed with the quality and customer care throughout the process. Would highly recommend these if your looking for top quality solar panels.
Excellent service with UK solar. Punctual and informative all the way. Would recommend to friends. Our experience was one of positiveness.
Very easy and straightforward. Everyone was helpful and polite - I am very happy!
Brilliant company from start to finish. Kept up to date at every point and everything explained to us perfectly. Competitive quote, quality products used, knowledgeable teams in-house and installation team, and so far so good.
Excellent installation team. No drama/hassle/issues. Finished well within timescale outlined. Very good communication from the office via email/phone/text. Thoroughly recommend.
Thouroughly pleased with the whole process from start to finish. Teams turned up to fit the solar panels first thing in the morning and were all done just after midday. The installation team kept me informed of what they were going to do and just got on with it. They were all very professional in the process of carrying out their duties. I would highly recommend Project Solar to anyone thinking of installing solar panels
Ordered 12 solar panels with a storage battery, which was fitted in September 2024. The actual technician was very good, ensured that the system was fitted correctly and tested prior to departure. Explained the FoxCloud 2.0 app initially, but a manual or instruction booklet would have been more helpful. Still finding the app hard to understand. Won't get the full benefits of the solar panels system until late summer 2025 in regards to funds saved. Would not hesitate to recommend to persons considering solar panels.
I had solar panels fitted which was OK but in my experience if you need after sales support forget it! I was passed from department to department and there was little or no support I had to pay over £300 for an engineer to come out and was provided with a report that said nothing I would have Solar panels fitted but would go to another installer and would use one with a recommended after sales record By contrast my neighbour did just that and has had wonderful support and a better system REGRETTABLY I CANNOT RECOMMEND PROJECT SOLAR AND FOUND AFTER SALES SUPPORT SADLY LACKING!
Absolutely excellent service from pre installation to post installation, customer service and care was exceptional and installation team were brilliant they provided everything I requested during the install, thoroughly recommend Solar Project Uk
Hi, We have just had project solar in to replace a growatt inverter that had developed a fault. We would like to say how very impressed we are with the customer care given from first contact through to the engineers who fitted the replacement.All the people concerned were polite and professional,the engineers turned up as expected and carried out the work quickly and professionally.We are well impressed and thank you again.
I bought solar panels with solar battery system in June 2021. The sales team were good and had no issues with the installation. I noticed a significant drop in my electricity bills which was ideal when energy costs went sky high. I had no reason to call the company until the battery system stopped working. The reason for the one star review is the after care which is terrible. The battery stopped working in November 2024 prompting calls to the maintenance department. I can only assume they get trained into fobbing customers off in the hope they get the problem resolved elsewhere. In the 8 weeks since my initial call I am constantly told that they need to speak with the Solax engineers who seldom turn up to the office. I’ve been told to turn the system off and on again several times. I am still awaiting a call back with regards to Solax engineer to look at what’s wrong with my battery. I have been called back to be told someone will contact me in the new year, I am still waiting. I have been told the battery has a 10 year lifespan before it starts to lose capacity. Just over 3 years is poor. I am nowhere near recouping the investment I made buying this system. Whilst I can understand devices will fail Project Solar give a completely uninterested in helping you when they’ve taken your money. Before using this company please consider other options and reviews and ask questions regarding the maintenance when things go wrong.
An all-round professional team. From Simon's initial visit to the friendly scaffolders and the super efficient installation guys.
Very happy overall, thank you! Only pointer was lack of guidance on Fox Cloud app after installation of the solar panels; but they have arranged a call now to talk us through it :)
Very disappointed service. Visit was posponed many times and finally I will move with other company more professional.
Very poor! It's been a year and I am not getting the amount of energy promised before, not estimated saving and on top of this I have been left with a leaking roof since installing the panels which initially they started to do some work but now denying that it is not upto them!
Solar system installation
Our whole experience of having solar panels fitted, was great. Right from the beggining with Carl who came to our home and reasured us of the whole set up. Both the scaffolders and solar panel fitters were very polite and courteous. We would strongly recomend this company to any one
Excellent - A clear and helpful process throughout.
Great communication throughout. Great installation team who did exactly what they said they would do. Clean and tidy who arrived on time, finished on time and left zero mess behind
Overall a very positive experience. The panels look good and were professionally installed. After care team were great in resolving an issue I raised. More support with making the most of the panels and the energy company would be helpful. It’s a bit of a minefield to navigate without support!
Clean tidy ; would gladly use them again. 10/10 Thank you
Really professional service and installation
The quality of work was excellent. The staff were polite and the area was left clean and tidy. The only issue was one part of the crew was a bit late arriving on site.
Awesome company that are thorough and clear with customers every step of the planning and installation journey. Always polite and courteous 100% great service and lifetime warranty that is peace of mind when installing a large investment.
The installation teams were on time, friendly and efficient. No issues with the installation, the system was explained in a straightforward manner, and the app loaded onto my phone to monitor the system. All boxes and rubbish produced was removed from the site and taken away.
I had my property surveyed for solar towards the end of October after being referred by a friend.Due to being over three roofs, this took a lot of calculating to get the optimum coverage and to work out the best options. Installation went ahead at the end of November, with just a couple of damaged tiles (which are due to be replaced :) ), all the scaffolding erected, used and taken down in a week. the cabling is all tidy and my old outside toilet is now my solar plant room, housing the batteries and inverters. The App has been great to monitor what little sunlight is avaiable in winter. They advise timescales on the max length it takes to process the certificates, etc and to get hooked up to your supplier, but from Inital Survey to all certification being provided AND hooked up to my energy suppliers import/export tarriff has taken just 8 weeks. Very happy with all along the installation process and would recommend.
Great experiece getting our Solar Panels from Project Solar - the customer service has been excellent and everthing was done so quickly - very helpful through the entire process and really well priced as well. so much info but all really well explained. I recommend!
Everything completed to plan and on time. Knowledgeable team installing and a nice tidy professional job. Very good service and good after sales service for answering any queries with the system.
Project solar were great to work with, no pressure whatsoever during initial engagement, excellent communication and availability of people to speak to. They also gave us sound advice for switching to a good tarriff fir good rates of exported electricity. Would highly recommend to anyone
The sales team were very clear when explaining the system and patient when I asked questions. The team were very flexible with finding dates to install that would work around my shift patterns and were very understanding about it. I feel like there is excellent quality control as one of the managers called and said he wasn't 100% happy with the way the battery had been installed and he wanted to send his team back to get it perfect which was amazing to hear as most companies would have just left it unless the customer complains. Only rated as four stars as the scaffolders left a handful of tools behind that I've ended up disposing of. Not Project Solar's fault but as the scaffolding team has been booked in by them it does by association reflect on them.
Project solar have been great at communicating and were speedy in getting us going. They have been helpful throughout and installation was pretty faff free. The app is great and makes sense to a first time user. Highly recommend to those who have a bit of money to spend on eventually saving :)
Good experience from beginning to end. The salesman who initially contacted me was polite and informative. The installers were efficient and helpful. The scaffolding was erected and dismantled tidily and within an acceptable timescale.The product has so far been very effective. There was an issue as to where to install the battery, but that was solved by the installers to my satisfaction.
Great communication throughout the entire process, everything was done on time as expected and with limited lead time. The install team were polite, efficient, and explained everything as they went. We've been up and running for a few months now and even in these darker months we are saving money on our system.
Very efficient company, all personnel worked well together, were friendly and helpful. Project Solar managed our application and all permissions and certificates were applied for and sent over to us. A good company but their sales team can come across as a bit pushy.
Very professional, and on top of their game company. From sales to customer care to installation nothing could be faulted. Everything was well managed and coordinated. Nothing was too much trouble. Would highly recommend.
I used this company for my solar panels , they could have got more panels on if they took the proper time and measured the roof correctly and there scaffolding company they used damaged my bifold doors and scratched the glass and aluminium gutter firstly they told me that they Informed of the damage which they never did then they came back to me saying they never did the damage so I sent in pics clearly showing there ladder on the stone which again I had to cover to protect it project solar refused to accept responsibility telling me it was there problem , I found it strange as they organised the scaffolding company , they told me someone would contact me regarding this issue but never did i had to call them again and again , I'm currently going legal on them , PLEASE AVOID THIS COMPANY AT ALL COST THEY LIE ABOUT WHAT THEY SAY THEY WILL DO FOR YOU I WOULD WANT ANY ONE ELSE TO EXPERIENCE WHAT WE HAVE
Very impressed with G our project manager, not pushy and clearly walked us through everything. Excellent customer service who have kept us updated throughout the whole process
The sales team, workmen, admin team and everyone who has been in contact with me were professional. They were understanding when Installation had to be delayed and weren't pushy with contacting for updates. They were very helpful with any queries I had a good back to me quickly. Would definitely recommended Project Solar for peace of mind.
Project Solar, was very professional from start to finish,the surveyor was very professional at explaining how the system worked and the solar system was fitted the next week and the fitting was excellent can not fault this company and highly recommended.
I am so happy with the service we’ve had. The electrician and panel fitting team were fantastic. So considerate to neighbours, so happy in their jobs & quick ! Thoroughly recommend
Very professional, clean, quick and reliable. Great service
Everything from the initial consultation to installation was very good indeed.
Turned up on time started the instal and didn’t hear anything from them until finished .were informative and cleaned up at the end of job
I had solar installed 3 years ago. The system worked as it should, but our circumstances changed and I needed to upgrade. PROJECT SOLAR UK were brilliant, they assessed my setup and designed the upgrade to ensure it covered my usage. The whole team from survey to install to post install was professional and to a very high standard. Thank you. My setup is now 2x 17.6kwh battery system in parallel with 2x 5kw inverters, this means I have 10kw of usable energy to manage my home load and 35kw of battery power 🔋. Thank you.
start to finish, the process was smooth. Staffs were helpful and informative.
Very helpful staff with great and timely service. Looking forward to seeing how well the solar installation works in the summer.
Very quick from start to completion. Plenty of information given by project representative on first visit. Installation team worked quickly and efficiently throughout, very polite and knew what they were doing. Information given at start and continued whilst installing. Left everything tidy and talked me through the app. Scaffolding up efficiently and again left tidy. The whole process perfect would recommend to anyone wanting solar.
Well done Project Solar UK. From the very start of installation they were all fantastic. The marketing and selling us this outstanding product gave us trust in this company. Everything was done to the highest standards from start to finish. Followed up after the project of the installation of the panels with courtesy phone calls giving us confidence that we can ring them in the future if any problems arise.
Excellent and well organised! From the sales rep who visited, to the scaffolding company, and the installation team that carried out the work! Very pleasant and comfortable experience!
The installation team arrived early very friendly and helpful .The 3 guys hardly stopped in freezing conditions . I certainly recommend Project Solar UK from the first contact and complete installation and all in the office Brilliant
Such a smooth process from the first call to our good friend Rob Jubber to the ongoing fabulous after sales service from the Maintenance team. Nothing has been too much trouble and every effort was made to get the whole system perfect for me. Thank you everyone at Project Solar.
Excellent service from start to finish
Project solar were very professional, I felt like they were very diligent throughout the process and clearly sought feedback on all elements of customer care. Great job
If you're looking to instal solar panels, go to Project Solar. They are a first-class outfit; they explain all you need to know, give all the information that allows you to make an inform decision. The installation was carried efficiently and the after service is great. Totally recommend Project Solar.
The whole process from start to completion of install was very smooth, well communicated and tidy. I went with project solar mainly because of the affordable payment options. The sales chap was pleasant and took his time to survey and explain the full process to me, for those wanting a ‘full’ survey, allow a good 3-4hrs to discuss the finer options and allow for correct measurements etc. The install guys are 3 x teams, scaffolders, the panel installers and the sparkies. Everyone left the area clean and tidy, the sparkies set up the app and gave a general run through once the device had come online (I have a battery on my system) You will become fixated at the moving dots/ lines on the flow of electricity!! I’m now connected to octopus flux and am also fascinated by how much I export… it’s not millions by any means but I’ve reduced my electricity usage from £25/month approx to £5/month approx and that’s before taking into consideration what octopus pay me for what they take. Highly recommended to anyone! The only minor niggle, the panels blocked the signal to my TV aerial in the roof. Once this was relocated to out from under the panels it was all ok and project solar compensated me for the aerials man’s labour. So 5 star overall granted.
Everything about this company has been grade one from beginning to end ( salesman, scaffolding, fitting and after sales team I would highly recommend them to anyone
Surveyed, ordered and installed within 10 days. Up and running in a day, and all in a very courteous and professional fashion. The engineers who attended were excellent from the scaffolders (who worked in the most miserable conditions) to the electricians and the roofers. All were knowledgeable and keen to make sure that we were ok with what was happening and that we understood the complete process. I need to mention the office staff too who were just the same and communication was excellent. All in all, a very easy and slick process and thanks to all involved.
Very good customer service. Experienced and efficient team from start to finish very pleased.
Really good company to deal with, Lots of help and information given, followed up with phone calls, emails and texts. this helped me plan my days around the scaffolding and Solar system install.
Had a solar energy system supplied and fitted by them in December 2022. Pre-installation, I was sold the system on the basis that it would have lifetime warranty on panels and most other parts, and they'd monitor for issues and rectify any issues throughout that "lifetime" (no time ever provided for what they meant by lifetime). In July/August 2024, i noticed my sustem was not xharging or drawing from the battery. I called Project Solar and was told I needed to contact one of their approved engineers (no sighestion given for whom, and the list has mutliple people who cover sifferent things). I was also told they DON'T routinely check for issues. I then noticed the list of engineers also said a fee was payable to these people, for calling them out, something that was not verbally confirmed at the point of sale, or highlighted in writing until I made my complaint, a year and a half AFTER the installation. I therefore wrote in a complaint but received an almost rude response back, stating i would have been informed about it and that the only option available to me, was to pay the call out fee of between £100-£300, to get an engineer out. After a lot of searching on the internet, i found out how to reset the system, which then seemed to resolve the issue. But now I'm left in the situation where if anything ever happens to any component of the solar system, I need to pay for someone to come out, and if I happen to call out the wrong person, I end up paying more than once each time. This is wholly unacceptable and I genuinely feel like Project Solar deliberately missold me this "package" and their "service" and has probably done the same to thousands of other customers. My advice to anyone considering buying solar from this company, is to read absolutely eveything. Don't let them pressure you into a sale, and make sure you get in writing, what is covered and what costs may apply to you post installation. I would actially propose that anyone considering purchasing solar energy systems, try more reputable companies than Project Solar.
If you are looking to get solar panels. I can highly recommend project solar uk. From start to finish they were professional and easy to deal with. Everything was explained and if we didnt understand any of the process they took there time to make sure we understood fully. From initial contact with the rep to instalation was 10 days. Excellent service.
Cannot complain with any of the products or services that have been given from PSUK. The meeting we had was exceptionally thorough. I would not want to go to anyone else for this product and service. It has been 2 weeks since our initial meeting in person, I now have 9 panels on the roof and scaffolding is being taken away as I type. Very efficient and easy to work with.
The installation team arrived slightly early but did a very professional installation of 12 panels. We were instructed on the App which allows us to monitor the system, and our home was left clean and tidy with a working system
The whole process was delivered very good and I would recommend to use project solar
10 out of 10! Whole process from the initial meeting to installation ran like clockwork. The Project Solar Team communicated extremely well throughout the process and the scaffolders and installers were on time, friendly and did a great job with no fuss. Would highly recommend!!
All worked well planned and executed good job done
First I was told there is a funding for the system . Sales person came turned out the funding is a 20k loan at 11% interest rate for years. No way you get the investment back. If you shop around you can find similar system is around 7k with others solar companies. My recommendation is check their reviews and shop around.
The whole process was impeccable. The installers were on time and very efficient and friendly. They were very thorough and neat and tidy. I would highly recommend Project Solar UK to provide your solar panels.
Really pleased with all aspects of Project Solar. The installation was really professional. The team arrived on time and I was pleasantly surprised how quickly the panels were installed. They look really good too. Mark the salesman was very knowledgeable and not pushy. The team in the office kept in touch all the way through the process and are at hand if needed. I would definately recommend.
From the moment of the first assessment with the surveyor through to the installation and making the final payment I was kept informed and was very happy with the whole process from start to finish it was 14 days. Now I can not wait to realise the benefits delivered through Project Solar.
very good service from start to finish,
Lovely people helpful clear & tidy didn't even notice them in the house
Very happy to be doing my bit for the environment and Project Solar have been superb throughout.
The support and followup from day one excellent. All work completed by very good work force all left working well.
Great experience from Project Solar. They explained the whole process from start to finish. Important for us was, no pressure sales pitch. Highly recommended.
Excellent service from the first phone call to the completion of the installation. The install team went above and beyond on the day. Very happy with the product.
Project Solar provided an exceptional high quality service provision. All communication was clear, accurate and professionally positive. The operational install of the Project Solar installation of their unique systems and work mythology were carried in an extremely professionalism performance. The guidance and helpfulness of their engineer installer with the Solar operational of the product was excellent, and provided in a very friendly manor; which we very much appreciated. We are exceptionally happy with the brilliant service provided and wish to thank all the Project Solar's Teams and Personnel.
Excellent service start to finish, very efficient and polite. Would recommend to anyone.
Great company, professional, knowledgeable. Would 100% recommend. From the sales representative to customer service the installation teams all a credit to Project Solar!
We were pleased with all aspects of our purchase and installation with Project Solar. They kept us well informed at every stage and were always helpful and polite. The installation team were friendly and tidy and arrived when they said they would.
Project Solar UK have just completed installation. Would recommend them.excellent job. From survey to completion we were provided with excellent service.
The whole process has beeen excellent. From the initial meeting with the sales rep to the installation team and follow up with the support team after we had an issue when our meter was replaced ( installer’s fault not Solar’s) the service has been second to none . Thoroughly recommend Project Solar.
Scaffolding up 1 day, installed the next day. Installers were excellent , totally respected our property and consulted us at each stage to ensure we were happy. Left everything looking neat and tidy and cleaned up after themselves at the end. Installed the app for us and fully explained it to us. 1st day of operation is a cloudy november day and we are not getting much out of the panels but it is about 1/2 of the electricity we are consuming in daytime. Can't wait for better weather. Would highly recommend. Note it take up to 6 weeks to get the paperwork (g88/g89) to enable you to use the feed in to sell excess energy back via octopus flex.
Project Solar have been professional throughout the whole process. From consultation with Viktoria to installation and customer service, I can’t fault them. The installation team were courteous and very efficient and explained the use of the app and answered any questions I had before they left. Would highly recommend to all who are thinking of having solar Penelope fitted.
Project Solar have been so supportive, from initial contact to installation and aftercare. The installation was quick and professional. The installation team were so polite and helpful and left no mess at all. I would highly recommend this company
Absolutely spot on ,nice team , explained everything, thank you
Excellent experience. Good service & great communication
Project solar installed our solar panels with amazing efficiency it was all done in a day. They kept us informed every step of the way and explained everything we are very pleased and would certainly recommend Project Solar.
A fabulous service from start to finish. Our first meeting with the Project Solar representative was pleasant and relaxed. The opportunities and options were made clear and we were left with a positive feeling going forward. After researching and visiting other options we decided to take up the Project Solar option. Since then we have had the panels installed, changed to a sympathetic energy provider and are now even being paid and sunny days for the energy being produced that is surplus to requirements. A wonderful experience throughout.
Great first solar panel experience I couldn’t be happier with my experience with Project Solar UK! From the initial consultation to the final installation, the team was incredibly professional and knowledgeable. They answered all my questions thoroughly and kept me informed throughout every step of the process. The installation team was punctual, efficient, and left everything clean and tidy. I’ve already started to see savings on my energy bill, and it feels great to be reducing my carbon footprint. The customer service team is also outstanding – they followed up to ensure I was satisfied and helped with any post-installation queries. I highly recommend Project Solar UK to anyone considering solar panels!
Excellent service and after service
Our experience with Project Solar was exemplary from the start. The salesperson was very thorough with their explanation of the costs, the payback calculations and benefits and the install team were brilliant. Have recommended to friends and family members
For anyone looking for a reliable company to install solar panels for their home, then I would recommend Project Solar UK. From speaking to the sales rep and having the solar panels installed, the whole process took only a week. Everyone we dealt with throughout the week, were professional, friendly and Very helpful. They were a little bit more pricey than some of the other companies that we looked at, however, they are worth the the money and you get a Life time guarantee with the product, so I felt it was money well spent.
From start to finish the process as been amazingly easy. Apart from a little issue with neighbours not allowing scaffolding on their side of the fence, the job has been faultless. The scaffolding guys got around the little issue and sorted out what was needed. The fitters were brilliant, explained what they were going to do and just got on with it, after what was a shorter time than I thought It would be they were in my kitchen talking me through the app and done. Amazing process from day 1 and, hopefully, the best thing we've done to the house in a while. Thanks all at Priject Solar
very professional and extremely efficient, got the solar panels on within a few days of engagement.
Really friendly and helpful installation team. Excellent customer service 👏 helped with lots of Q's and had answers to all of our enquiries.
Great service from start to finish loads of information from calls to emails stating what is going to happen next and great service with the install was early clean and tidy throughout with the install I had already referred a family friend already
Good all round experience, from 1st contact to final fitting. Not the cheapest quote but product is good and efficient and worth the extra cost. Recommended.
Great experience with Project Solar from the initial consultation to the final installation. The survey with Alex was very informative, he answered all our questions and provided us with an immediate quote. After having a few more questions answered by Jimmy we went ahead booking in the installation which happened very quickly. The scaffolding arrived two days before the installation which we were advised in advance. The installation team arrived early and straight away cracked on with the installation work. They were very professional and efficient taking only half a day to have the system up and running, taking all their packaging with them. The electrician also helped to set up and talked us through the app and explained how it can help us manage our future electricity consumption. The scaffolding was removed six days after the installation. Throughout the whole process Project Solar kept in touch to ensure we were happy as well as informing us what to do next especially regarding switching our tariff with Octopus and advising what documents we would need to make this switch. There was no pressure in their sales but regular contact to keep us updated during the whole process. Everybody we had contact with were extremely polite and helpful.
I had solar panels installed by Project Solar UK over a year ago. Unfortunately, the installation appears to have been faulty, resulting in a persistent leak that has caused significant damage to my roof, including the trusses. Photographic evidence clearly shows that the damage originates precisely where Project Solar UK team replaced roof tiles during the initial installation. This leak has led to extensive wood rot, which the company now blames for the ongoing issue, despite the rot being a direct consequence of their initial poor workmanship. Despite this evidence and their technicians acknowledging the leak's location aligns with their original work, the company refuses to take responsibility. This lack of accountability is deeply concerning, especially given the ongoing damage and potential safety hazard the leak poses. To resolve this issue and ensure the necessary repairs are made, I will be pursuing legal action against Project Solar UK. Based on my experience, I cannot recommend this company. While I initially had high hopes for them, their post-installation service and warranty support have been extremely disappointing.
First class experience dealing with Project Solar. From the initial sales contact through to the very efficient installation and operation of the system. The installation team arrived ahead of schedule and carried out the work quickly and efficiently answering any questions we had and giving lots of good advice. Our dealings with the admin and accounts teams were equally friendly and informative.
Absolutely a first class service from start to finish. from the first phone call to the after sales service has been excellent. The fitters who installed the panels very professional i already have recommended to friends
really good customer service making sure everything was up to my satisfaction and i was happy with all the work.
Project Solar were very professional with the sales and the installation of the panels, Mike Bate made the decision easy to make.
Have been interested in Solar for some time and was ready to commit recently. Saw the PSUK add on FB and it looked slick and professional. Made contact and from then to now is just over 2 weeks, First visit, to having solar for 4 days. Everyone turned up on time, did the work with minimal disruption. Great initial deposit, great monthly payment. Very pleased so far
Gentleman who came explained everything clearly, was able to answer my questions without baffling me with technical jargon. The installation team arrived by 08.00 and completed the job quickly, very cleanly and tidily, taking all the packaging away with them. The app was explained clearly before they left. Not extortionately priced. Price includes the battery so you can export to the grid. My grid electricity usage is very little so I'm very happy. I am very happy to recommend Project Solar.
Our solar panel installation couldn't have gone smoother. From the initial consultation to the panels going up on our roof and using the app, every stage was explained clearly and in a straightforward manor. Customer care has been first rate, and the fitters and scaffold guys were all really friendly with minimum fuss and also tidied up after themselves! The electrician also helped set up and talk me through the app and how it can help us manage our future electricity consumption - saving money and the planet at the same time!
First appointment never bothered turning up or contacting me, reattempted to give them a second chance. This time they atleast had the curiosity to call but told me again cant make it with an excuse. Quality of work is probably good, but customer service is obviously a very different story.
Great customer care, understanding and very respectful of property and work. Delivered on time.
Really happy with the service provided and installation. Installation Team acted with professionalism through whole process. The system is working really well and l am looking forward to seeing the benefits.
The installation went well, project solar and the fitting guys & Alex and Joel kept me informed and updated on everything they were doing which was very reassuring, I can not thank them all enough for everything they have done, excellent work and fantastic company, would highly recommend all the staff that work for project solar
I am pleased with my experience with Project Solar. They came out quickly for a survey. They gave me all the required information and installed it promptly without any hassle. The scaffolding company was rapid and happy with everything
Excellent overall service. I was completely impressed with their professionalism and customer service.
Iwas kept full informed every step of the way. The tradesmen were helpful, polite and tidy
Fantastic service from this company from start to finish of our solar panel installation, surveyor, scaffolders and the install team were all great as were the office staff when we rang them
Had a great experience getting our solar panels installed. Mel was extremely clear when he came to survey the property and talk us through the process. His approach was informative and not pushy, he answered absolutely all of our questions with great clarity, and helped us through every step of the process. The guys who installed the panels and the guys who set up the scaffolding were extremely polite, professional and efficient, with the work being completed much earlier than expected. In addition, comms were clear and we always got clear and friendly service from anyone on the phone at Project Solar. We would highly recommend Project Solar to carry out great work for your solar panel installation.
Great team, everything ran very smoothly!
Project solar uk great experience turned up on time very professional team of installers left no trace set up app explained how to use .
From start to finish a totally professional job, equipment and personnel turned up on time and the installation went as smoothly. Very pleased indeed
Great company, can not recommend enough!! Everything was clearly explained to us and the installation was really quick. Great service from Sam and the team!
Really delighted with my solar installation. Project Solar did an excellent job. Consultant, Ben explained everything thoroughly, the installation went smoothly and everything ran according to the agreed timetable. I would definitely recommend Project Solar to anyone considering having solar panels.
Excellent service. Clean, fast installation.
Great job first class installation quick and tidy, recommend every time well done and thanks.
I would have no problem recommending project solar they were a lovely bunch of workmen in the team and even the the weather was against them they were polite tidy and very accommodating and professional and worked very hard until the job was done very pleased
I would highly recommend Project Solar for your Solar PV installation. From the assessment completed by Viktoria and communications from the team before installation, up to the completion by the system, everything went perfect. Very professional installation team turned up when I expected and went through everything with me and explained the app in easy to understand language. The aftersales team are great explaining the next steps and providing reminders to ensure we are on the best tariff going forward. Thanks guys!
Great service. More expensive than some other competitors but chosen deliberately because they gave you confidence in their system and seemed more knowledgeable. The guys who came to install the panels and battery were excellent and everything was done and dusted in a day.
The whole process worked like clockwork. Very polite and hard-working fitters. Job done in 5 hours.
Absolutely brilliant from beginning to end no hard sell Seamus was patient informative answering all our questions,fitter very professional and very clean and tidy 100% all round good job done
Excellent customer service. Each step of the project was explained. All appointment times were on time. One of the best home experiences I have had. I cannot fault them or recommend them enough.
Great experience with Project Solar from start to finish. The appointment with the surveyor Alex was great, friendly and professional and put me at ease. He took time to explain everything to me, answered all my questions including taking me through what's on the market highlighting the differences. He provided me an immediate quote and took me through it. I was happy with it and went ahead booking in the installation which happened very quickly. On the day of installation which was in mid July, the 2 teams who turned up were very professional and efficient taking only half a day to have the system up and running. Throughout the process Project Solar kept in touch with me to ensure I was happy and answered any questions I had as well as informing me what to do next especially in regards to signing up with the appropriate energy company and advising what documents I would need in order to make the switch. Each person I dealt with at Project Solar have been professional, friendly and responsive to my calls or emails. Cannot fault them at all and would highly recommend them to anyone interested in solar panels.
Great service from start to finish. Everyone has been been very helpful, courteous and efficient. Work was completed within timescales advised; the installation team was very pleasant and left everything clean and tidy.
My total experience with Project Solar UK has been absolutely brilliant. From the first time I met the salesman in my home to the day my solar panels were fitted was a perfect experience. No pushiness, just full explanations of how things work. The fitters were prompt and polite. When the job was finished they explained about the App and how it all works. All in all total satisfaction!
Excellent stress free instillation of solar panels and battery by Project Solar UK. All the representatives were so supportive with planning, measuring, finance, and all information emailed prior to date of planned instillation. Received phone calls to check that all was well prior to instillation and after instillation which went so smoothly. I can only say thank you.
Thank you, thank you, thank you project solar. We have really 'enjoyed' the process and experience of having solar power on our home. If you're sat thinking 🤔 how can we make solar power work for us? Than contact project solar to discuss your individual needs. THE PROCESS Sales (Closer to Explanation) Installation (Scaffolding & Fitting) Aftercare SALES We are so grateful for Andy who visited and explained how we could install Solar with NO UP FRONT COSTS. INSTALLATION Was exciting! The scaffolding company arrived, installed and removed, in the most professional and timely manner, I was so grateful. The installers were professional, informative and very helpful. They explained all of our queries and more. I felt relieved and secure throughout the process. AFTER INSTALLATION We were paying massively less to the solar company for the purchase of the solar panels, over an agreed period, than what we pay to the energy company, for our energy. Also, are in credit with the energy company from what we have sold back. Winner, winner! So, if you, (like we were) are sat at home thinking 🤔 how can we make solar power work for us? Than contact project solar to discuss your individual needs. You will not regret it, promise. It's exciting to future proof your home.
Excellent service makes the planet more green and value for money
Bang on time every time. No problems with them at all. Explanations were given and easy to follow. Good job all round.
Very professional and courteous did a very good job
From start to finish, all services and support was brilliant. Very informative and supporting you to get started.
We have had an excellent experience from start to finish with Project Solar UK. Their attention to detail and their help throughout the whole installation process has been excellent. Thank you.
Scaffolding was set up win advance (excellent service and polite guys). On the day of Solar installation guys turned up as stated. As I was unable to see the installation pictures were taken and shown to me with a full explanation of what they had done. The team were polite and cleaned everything up. I am very pleased with what they did as they talked me through everything they were doing and why. I’ve had jobs done around the property but these guys went above and beyond THANK YOU
Excellent service grate support excellent installers
Very simple and easy process. Ali looked after us on the front and the speed, communication and installation process could not have been easier. They checked with us every step of the way and made the whole installation simple and easy. Would highly recommend Project Solar, they are a fantastic company to deal with.
Very happy with the experience, from quote to install. Spencer was excellent and respected my hesitations but offered objective reassurance. The install team were professional, tidy and fast! It's early days yet but I am happy with everything so far!
We recently had solar panels installed at our home and are absolutely delighted with the entire experience. From the initial consultation to the final installation, every step was handled with the utmost professionalism and attention to detail. The team took the time to explain the process thoroughly, ensuring we understood how the system works and how it would benefit us in the long term. One thing that truly impressed us was the efficiency of the installation. The crew arrived on time, worked diligently, and completed the job ahead of schedule without cutting any corners. They were polite, respectful of our property, and left the place spotless. The quality of the panels and the overall system is top-notch, and we immediately noticed a positive impact on our energy usage. We’ve already seen a reduction in our electricity bills, and it’s incredibly satisfying knowing that we’re contributing to a greener environment. The system's performance is excellent, even during the typical British cloudy days. The monitoring app they provided allows us to track our energy production and consumption in real-time, which adds an extra layer of confidence in our investment. In terms of customer service, the company was exceptional. They were quick to respond to our queries and kept us informed throughout the process. They also provided clear, no-nonsense advice regarding the potential savings and return on investment, which helped us make an informed decision. Overall, we couldn’t be more pleased with our new solar panels. The quality, professionalism, and customer care exceeded our expectations, and we highly recommend this company to anyone considering making the switch to renewable energy. A 5-star experience from start to finish!
not over impressed, should have gone with the cheaper company! Not the value for money sold to me. have had solar panels put on last 2 houses over the past 15 years, told these would be better, more efficient and saving me money. since installed in August, still awaiting my account with Octopus to be activated correctly, loosing money on excess power going on export tariff, no hove equivalent set up nor gas service. opted for the larger 8kw battery which seems to go before morning, dont get topped up as sold. waited 3 weeks for scaffolding to come down and replace 8 broken tiles, they did pay for the broken plant pot. The app is very good and shows how the system is working, would be good to have a manual to know what all the other bits mean. the system works, just thought it would be better than my previous systems which were over 10 years old. the advantage over the other companies is the life time/99 year guarantee on the invertors and panels (or so I hope and understand) we will see has got shafted on this on my last panels!
Project Solar UK oversaw our solar panel installation and we are very happy with the high quality professional service we received.
Project Solar were efficient both in briefing prior to contract acceptance and in installing within a short time frame
Project Solar have just installed solar system and it was quick fully installed and up and running in around 5 hours. 2 engineers completed the work and they were polite and professional and workmanship was second to non excellent job. When finished even fully explained how system works and even had a reassuring call from Dona just to follow up on installation with more information just to ensure I was happy and I can already see the Benefits on my energy usage thumbs up to project Solar.
Great job workmen arrived on time very friendly and helpful with any queries explained what was happening and the use of app installed on phone
The Surveyor, Andy Scott explained the system and the mechanics of having solar panels fitted in a succinct and understandable way. Once the order was placed, every stage of the process was explained and executed as predicted. The staff were consistently polite, pleasant and efficient. I would have no hesitation in recommending Project Solar to anyone who is considering having solar panels fitted.
Project Solar was prompt in setting up an appointment with me to discuss the install. The actual install was set for just 2 weeks after I initially called them, and the guys came early and told me the plan for the entire day as well as what the challenges could be, mainly getting cabling from the panels to my electric meter. They were done within 6 hours and took all the rubbish and cleaned up all the dirt, offering to hoover too. Very clean install with professional who knew what they were doing and left the property having shown me how to use the integrated app to monitor the system. They even changed a few broken tiles for me and patched one that couldn't be replaced. I am very happy with this install and would highly recommend anyone to use Project Solar for their own PV install.
Excellent service.
Fast and efficient service from Project Solar, all work completed quickly and with little fuss. Well recommended.
From the 1st contact we had with Project Solar we were very impressed. Very efficient company from the home visit through to install. We dealt with Alex who was very knowledgeable and excellent at explaining how it all works. Would definitely recommend.
We’ve had a great experience with Project Solar from start to finish. Andy explained everything from the start and the communication has been great. The scaffolding went up prior, and the team installed the panels with great professionalism! Thank you to everyone at Project Solar!
Lovely team on the day - lack if organisation prior to this
Fantastic from purchase to the finish product really professional and caring
Great communication throughout followed up by a great installation team
I decided to look into solar panels again. I have experience before on the subject, doing the maths it was the best decision I made to get them. As technology has improved so has the equipment and the knowledge. Look them up I think you won't be disappointed.
Communication from project solar was outstanding. Fully updated on progress throughout. Installation was a lot quicker than I expected and carried out by extremely polite trades men. Outstanding service so far.
In short I still think having solar panels is great, but you can get it much cheaper and better work elsewhere. I was told with projected minimal savings would mean i would not be paying much more than my current electricity bill which is simply not the case, summer is over and I have been paying much more than I was before. Conveniently the sales person made me sign a contract saying I understand that may not be the case but verbally said that is never the case. So, I was aware that wasn't likely the case, but still had high hopes and was still lied to. So why pay £3000 more for solar UK than any other company? I have no idea, after the job was completed and asking others who also got solar panels the certification and everything provided is pretty much standard. The install itself wasn't by solar UK but sub contractors, I am not sure if solar UK actually have any of their own engineers but I did not see them. The subcontractors who did the install were nice enough, though they didn't clean up their mess, and after going in into the loft today I see they have left unterminated earthing, and have places batteries on right on the corner of old MDF which is starting to collapse, so are ready to fall through the ceiling. The provided app for monitoring and management of your solar system is unfinished and basically only allows you to monitor. In all fairness if access issues were granted I could have more control, but this hasn't been provided by the subtractor who will be looking to retire soon. Can't help in the not so distant future I would have control of my account for the app what doesn't work. What I will say looks nice is the black solar panels, and I'm glad I have solar panels, but I can't say I'm happy to have used project solar UK. But hey, I could have got some Amazon gift vouchers or some rubbish if I left a five star review. That's how you can tell they are a good company right?
Very good experience from start to finish. Everything was explained clearly and all questions answered. Very affordable. The company have kept great communications throughout each stage checking that we have been happy with everything and what will happen next. Panels were fitted within 2 weeks and the fitters were quick, friendly and helpful showing how to use the app and what the next stage in the process will be. Would definitely recommend.
FANTASTIC Service and Customer Service. I had been looking at getting solar power for some time and recently took that one step further and started looking for the best options available. Google brings up many options and my initial search results were mixed, until I came across Project Solar UK. The initial Google reviews drew me in, followed up by Trust Pilot reviews. I called Project Solar UK to book an appointment for a surveyor to visit and see what the options are for me and my property. The customer service agent was very pleasant and booked the surveyor to visit within just 3 days for a time that suited me, in the evening. The surveyor was very knowledgeable and super helpful with his explanations on the system and how it works. I would say the appointment was very enjoyable and definitely worth all the time. Our surveyor has all the time we needed to explain everything and at the end of the appointment, the comprehensive quotation and report was impressive. I felt like everything was explained and very thoroughly too. Dates offered for installation were available within a week which I was very surprised about. You can be setup within a few weeks from start to finish. I was given a date for scaffolding to be erected (arrange by project solar), they arrived and put the scaffolding up on the date we were told. The communication between acceptance of the quote and getting an install date was very good. I had contract through every step of the way and felt like the Project Solar UK project manager was in total control. The following day, the installers came (electrician and roofer) to install the equipment. Very polite and knowledgeable and I could not be happier with the team that completed the install. Neat, tidy, clean…. Everything you could ask for when you have someone in your property. Once the install was complete, I was shown how to use the App on my mobile/tablet. The next day, I had a call from Project Solar UK to make sure the install went smoothly, and I was happy. Following day, I had communication from the customer care team to make sure that everything was going well and if I had any further questions. All relevant paperwork was processed and confirmed via email to me. Overall summary is that project Solar UK have fantastic customer service, being updated throughout the whole process and making sure that I am happy as a customer. The installation team were professional and pleasant. I now look forward to benefiting from my installation. I have already made recommendations to friends and family; I would also recommend whole heartedly to anyone looking for a solar system install to use Project Solar UK… Thank You.
Project Solar UK. I've given this company 5 stars as they deserve this. They have been with us from start to finish making sure everything was ok and everything was in place at the times stated. The staff were polite, confident and knowledgeable any questions we had they answered. The installation was smooth and quick. The guys doing the installation were very polite and cleaned up after themselves even to vacuming the hall carpet. I would recommend Project Solar UK to our friends and family
Great service, kept in contact from start to finish, great communication, neat and today workers, sorted absolutely everything out, 11 panels fitted in total. App installed with clear instructions on working. I would definitely recommend. Really pleased with service offered.
Very quick and efficient install. Very happy with the outcome
Scaffolding arrived 25/9/24, and was very quick. Installation was following day, just after 7 am and system running by 11:45. All staff were respectful/prompt and worked together really well. Everything went really well and cannot be faulted.
Good company
The entire process was very smooth and straightforward.
Never give them your phone number unless you want them pestering you several times a day from several different phone numbers. They will not stop even if you ask politely
Clear sales pitch, no hidden items. Installation was swift and completed in 4 hours.
The way Project Solar present the PV and Battery solution you know you are doing your bit for the environment but also helping your own energy budget! Very good initial assessment with a price that does not change, excellent installation and most importantly aftercare that is both helpful and informative.
Very happy with Project Solar. Initial contact made three weeks ago and panels fitted yesterday. Everything explained thoroughly and everything happened as explained. Left us yesterday with all the apps functioning. Very happy with Project Solar and would recommend them very much.
Project solar uk worked professionally, still very interactive and explains each process thoroughly. I recommend to choose Project Solar if you are considering Solar panel
Every person I spoke to was knowledgeable, friendly, polite and could answer all the questions i had. Communication was spot on, prompt and made sure that every time slot was met. All staff and installers where friendly, helpful and went above and beyond.
first class lnstallation
Absolutely fantastic service and correspondence, making the whole process simple. Honestly cannot rate highly enough-perfect customer service from start to end!
Im absolutely delighted with the service and installation received from Project Solar, starting with the initial assessment, to installation and the arrangement of finance etc. Would definitely highly recommend for anyone considering solar.
Project Solar were extremely professional giving support and advice every step of the way. The contractors arrived on time, informed us of their procedures and were very tidy in their work. I would most definitely recommend this company to anyone considering solar
Excellent service from start to finish. Project solar kept checking with us at every stage of the process to check everything was going well. The installation team were great and explained everything clearly. We received all the courtesy and consideration we could need. The sales process was excellent and very informative at no time did we feel under pressure and were not expected to make a decision on the day. Help was only a phone call or text away when completing the online paperwork.
Fantastic service from knowledgable people. No hard sell and pleasure to work with
Efficient and slick installation of solar panels and battery on the day advised.
I am super impressed by Project Solar and their installation team. They arrived on schedule and wasted no time in getting on with the installation on the roof. Within a few hours, all 12 panels were installed. The electricians followed and wired everything together in the loft, taking the feed from the consumer unit. All work is neat and tidy. Final task was to download FoxCloud app and demonstrate how it works. Excellent teamwork.
The installation team was excellent, working quietly, keeping us informed and explaining the process afterwards.
VOID , I have searched and try to find a company that who is trustworthy and reliable to install solar panel to my house, as you know there are a lot of company says that and this but you end up with lot of trouble at the end, so I came across with PROJECT SOLAR UK, who had good reviews and booked an appointment with the surveyor for Saturday at 2pm , I had to leave my kids at football match and come back to my house to meet the surveyor, he called me at 2:10 pm saying he can't make it he had a flat tyre, totally lie , our appointment was at 2pm he should have been at my house by then, anyway what a expression, from day 1 I can see that they are not reliable, what would it be like after installation if this goes wrong , would they get somebody out ??? I doubt it , they haven't even called to apologise.
I was thoroughly impressed by Project Solar. They maintained good levels of contact throughout the sales and project stages of delivery (unlike some of the other vendors I entertained for a while). They were responsive to feedback too in terms of their proposed package of work and devices. The scaffolders, roofers and electrician were all really lovely too and the installation on the day was incredibly efficient (done in around 3 hours, in my case). Would definitely recommend to others.
Really pleased with our panels, the whole process from start to finish was quick, efficient and as advertised.
Everything went smoothly and all the communication and documentation great. Only reason for the 4 stars is that out of the 12 panels calculated to fit on my roof only 9 did fit.
We're very happy with our new solar panels and the straightforward app that let's us see how much power they're generating and where the power is going. Project Solar UK have so many accreditations and guarantees, which was really reassuring and we were able to ask Irfan lots of questions. Even their figures on potential savings were independently verified and they have excellent warranties and guarantees on performance and degradation. We didn't end up going with their finance because our bank was offering 0% interest green borrowing but even the finance was provided by a green bank (Tandem). The panels were installed very quickly, we only had to wait 2 weeks! The installers arrived bright and early and cracked on, no mess, no fuss (our batteries are in our loft). We're happy to recommend them.
Excellent service allround
Complete shambles from start to finish.
Great service. The staff were supportive and the installers were amazing
Great service from start to finish all very professional clean and tidy, all installed within a week of signing contracts
The planned installation got delayed by just under a month due to issues with the scaffolders and national grid which I had to keep chasing for as no one was getting back to me, thankfully it did all eventually get resolved and I am happy with the installation so far, it seems the installation was more complicated than was originally sold and seems like no one technical looked at the proposed design until the day of installation which considering we were delayed by a month seems very poor planning but to the installers credit they resolved any issues on the day. Time will tell if it was worth it in the long run.
From start to finish they have streamlined their solar panel service, from the easy application process for finance via banking portal to the quick scaffold setup and next day installation, which only took 4 hours to complete, the install team went over the mobile application and answered any questions I had about the system.
Project Solar UK. Amazing!
Excellent & straightforward process. Well described options, if you proceed the installation is efficient, professional yet friendly. Highly recommended.
Installed system yesterday. Very straight forward. Installers were friendly, polite and answered all questions. Couldn't fault the install at all.
Install was very straightforward, our contact point person was at hand throughout the process, the installation guys arrived, cracked on and we were up and running within the day. Would recommend
Great job from project solar. Staff have been very helpful so far. The electricians and roofers were very professional. The set up has been working very well so far.
Project Solar sent a representative (at our request) to discuss a Solar Power System with us. The information was very clear and extremely well presented and there was no pressure to proceed. We did proceed and received and incentive to be flexible in terms of when the system could be fitted. The Project Solar team kept in contact throughout the installation (in terms of confirming the dates of scaffolding fitters and system fitters etc.) process and afterwards to advise us of any forward steps and offer advice. The Roofers and Electricians who fitted the system were great, they were polite and helpful and left the site clean and tidy. Overall I am very impressed with Project Solar - their product, their sales and support staff and their fitting team and I would highly recommend them.
Great service from enquiry to installation.
Very efficient with great after sales and install customer service.
Good comms, prompt arrival on installation date, no nonsense install was all completed quickly and tidily. No complaints at all.
Set up has been pretty seamless and went from sign up to installation within a week. Russell has been so helpful throughout, always on hand to answer questions and handling all of the leg work for us. Highly recommend.
Friendly and open talk to discuss the pros and cons of Project Solar. The longevity of the warranties is a big plus. The organisation for install is first rate. The installation team we had were really dedicated local (ish) guys that were trying hard to get 12 hours work completed, when they’re given 6 hours as advisory to complete. They were working so long and into the dark on a friday, I bought them some beers as mark of gratitude. Great experience with this company so far. Local friends also have an installation with them, from a year ago. We didn’t know this until agreeing to the deal but, it’s comforting to hear it.
Following my request for a quote I was promptly contacted by the company and a salesman appointment made within 2 days. He was polite and informative and made the whole process work smoothly. He arranged for the installation to be made within the week. The day before the installation the scaffolders arrived as arranged and on time. They were tidy and very efficient. The next day as arranged the electrician and the installers arrived on time and again were very tidy and efficient and the equipment worked immediately. The electrician explained everything to me and overall I was very impressed by the whole process and its efficiency.
Very efficient installation. Clean and tidy. Would highly recommend
A reliable and safe company with good communication. We have only just had our solar panels installed but I hope to save lots of money on electricity bills and it's good to know that we are using a greener energy! I would recommend.
Excellent product and service. Really good assessment of what we needed and how to get the maximum benefit from the products, Fast install and really good and helpful install team. Very happy with the product on the ongoing support, would highly recommend Project Solar UK.
Everything has gone smoothly and to plan starting with our survey to the fitting of 12 solar panels to our garage roof. The surveyor spent time explaining what the benefits would be and would have told us if it wasn’t worth investing. There was no pressure selling. The panels on the roof and the batteries and control panel in the garage attic look robust and made to last. I am able to monitor the system outputs from my phone having been shown how everything works before the fitters finished the job. I would recommend this company after a very positive experience
Project Solar Uk was amazing to work with right from the sales visit through to our installation yesterday! Before we bought the panels we were thoroughly informed regarding every aspect of how they work, what to expect and all of our questions, no matter how stupid we thought them, were answered so we could make a very informed decision regarding such a large and what could be daunting purchase. The companies communication is great. Everyone one without exception was friendly professional and helpful. The system is state of the art and started to save us money from the afternoon it was installed! A great sunny day! The installers were so courteous, knowledgeable and professional. We were consulted at every point to see if we were happy with everything. It took just over half a day to install the panels and battery etc. the electrician did a super job with cable S he had a tricky situation but he came up with a solution, everything was fully explained about the app to show us how the panels are working and performing. Their customer service has been excellent too! The salesman, Stuart, told us they are the number one selling solar panel company and we can see why. In fact I researched everything he told me and everything was fact! This is a long term investment but being nearly close to retiring we feel our pension will stretch much further knowing our electric bill will be so much less. Now when we do own an electric car we are future proofed too. In summary we cannot recommend them enough.
The rep came to my house performed all calculations and designs with me, showing exactly what was achievable giving the financial breakdown before agreement with no pressure. A very quick and tidy turn around on the actual installation with continual communication.
The project was well presented and all questions were answered in full. The installation was completed quickly and the installation team arrived on time and the site was left tidy on completion. Very pleased with the whole experience.
Initial contact with Sales reps very positive. I had done my research into their prduct (and others) but they knew their subject very well and were able to answer the many questions I had to my satisfaction. Contact with head office and installation teams seamless and prompt. Scaffolding team arrived as planned, minimal fuss. Likewise the installation team, very professional and polite. Job completely finished in less than a day. Scaffolding removed within 2 days due to weekend, not an issue. Head office very prompt in sending certificates and other paperwork. App on phone easy to install and informative. Price I'm paying very competitive especially for such a high end prduct Overall I have to say I've been very impressed with the whole experience with Project Solar. They do what it says on the tin!!
Fantastic experience from start to finish. Love the app!!! We are now making more informed decisions about our energy use.
Absolutely great ! From initial survey by Carl to end product installed yesterday . Just waiting for the rewards and switching to greener energy will help save the planet !
Project Solar UK is great company to deal with, so far I had a positive experience with Jobin Jose sales advisor to the back office team(Donna/Emma/Jasmine) to installer team (3 guys, apologies forgot to grab their names).They installed solar panels to our property and managed the installation in a very professional manner from start to finish. Jobin who carried out the Survey ensured everything went smoothly throughout the installation and was very thorough in his communication throughout. Even after the installation he rang me and checked all ok and a day after he even visited our property to check everything went well and if we needed any support. Now, I’m enjoying the benefits of solar electricity and looking forward to making some savings! Thank you PSUK team, much appreciate all the hard work you have put in.
We had a great experience with Project Solar. From initial contact through to instillation was efficient and organised. The communication from everyone involved was professional, courteous and informative. Thank you Project Solar. We love our solar panels.
No pressure sales, quick and efficient, eloquent and friendly services, can't fault anything.
From meeting Steve to having the panels fitted, we've been really happy with service and if I need to call the office all queries are resolved promptly.
Project Solar UK from start to finish have been nothing but professional, friendly and go above and beyond to make sure you are satisfied with the level of work being done. Extremely polite staff and workers, very grateful to being offered drinks, cleared up all and any rubbish. Explained how the app works in detail but made it easy to understand The app is easy to use and very informative.
Professional, polite and extremely helpful. Highly recommended
From the initial site visit, quote, preparation and installation, the Project Solar team were high quality, professional and very easy to work with. The information flow and updates were much appreciated and enabled a smooth project from start to finish. A great experience all round. Thank you!
All aspects of our experience showed very efficient and helpful service from start to finish. Constant updates from the service centre making us feel a part of the process. The Sales Rep was very informative with a lovely manner and didn't make us feel pressured at any point. The two lovely guys who did the install were brilliant. They kept us informed of what they were doing and why, together with a lesson on our phone at the end to monitor the new system. Thankyou for taking the stress out of new technology.
From enquiry through to install, Project Solar guided me through every step of the process. Install day was met with a professional team who made the whole process stress-free and I now have an amazing Solar & Battery setup that I am so pleased with.
From the first meeting with Elias to the installation itself, working with Project Solar UK has been straightforward and incredibly supportive. Elias himself is a true gentleman and explained everything about the proposed system. He filled us with confidence and was not at all pushy. We took our time making decision and had no sales people calling to chase us. After deciding to "go for it" the whole process was seamless. Mellor Scaffolding are an associated company and they arrived bang on time and had our house ready for the installation in under 90 minutes. They were lovely to deal with and very approachable. For the installation Craig, Harrison and Aidan arrived and were very respectful to us and our home. Again, everything was clearly explained, the "science" was made easy for us to understand and Harrison took us through the app and how to get the most benefit from our new system. Before the day ended we were already sending electricity back to the grid and had generated 10kW of power. Donna is a member of the team who updated us by phone and she always let us know of any changes or updates. We are extremely happy with each person associated with the installation and would recommend PSUK to anyone considering solar panels. You will not find a more respectful and friendly team. KT13
A first class solar/ battery install from start to finish. Thanks Project Solar
Very professional and knowledgeable team from initial survey to installation. Fully explained the system and how to monitor
Excellent communication from the support and onsite teams, clean tidy installation, on time and polite. Highly recommend. Love the app where I can see free energy being produced and used
From start to finish this has has been professional and informative experience and every step explained in detail. The scaffolders, electrians and Installers were very friendly and efficient. I would recommend Project Solar without any hesitation to anyone.
From start to finish the installation was really good. From Brian who came to talk through my options to the scaffolders quick and tidy to Harry, Ted and Aidan who installed the panels a showed me how it all worked I would highly recommend Project Solar.
The information we received was very clear, the price was good, and when it came to installation, the team was professional, efficient and quick. We've had phone calls to check we're happy and understand everything at every stage, and the product itself seems to be working brilliantly, even at this early stage.
Great experience from start to finish. Adam came and did our quote, he was friendly and gave us time to think everything over. Never felt pushed into anything. Installation was fast and very informative. Lots of great communication via the phone.
Great service for the go and happy with the end product TY
Very good service easy to understand from the call center and the installation was very neat and tidy
Excellent service, 100% happy customer from start to finish. I would highly recommend this company. Thanks S. Cramp
Everyone was very professional and helpful. Neat and tidy job. Would recommend
Solar Project have been professional throughout the process, we were informed in good time the various elements of the installation process. The installers turned up on time and left the premises tidy. I would have no hesitation to recommend them.
Extremely reliable service. Installation team where very prompt, polite & cleaned up the site both inside & out. Customers services team are very helpful & always on hand, should they be required. All round a very excellent service. Would highly recommend them. Review submitted by Benjamin Crosby.
Great experience from start to finish! I'm delighted to promote a company providing truly outstanding service which was great from sales through to aftercare. The scaffolding team and the installation team arrived on time, everyone very polite and friendly. They all did a great job!
Very good experience every step of the way from Ashwani who came to my property in the first place to the roofers. Special mention to the electricians Harrison and Luke who explained what they were doing when they were doing it, worked cleanly and efficiently in my property, very polite and approachable. Phone calls from the project office before and after installation. One of the better experiences this year with sorting my house out. HIGHLY recommended
Cannot fault the customer service or the installation crew. Everyone involved has been lovely from the sales team to the after care. Very informative and helpful. It has only been just under 3 weeks and it's all almost done, we are just waiting for the removal of the scaffolding, which due to bank holiday shouldn't be more than a few days away.
They done what they said they would do. The install was smooth and the installers very polite and informative. Happy to recommend them to carry out the solar installation.
The process from enquiry to installation was fast and simple. The installation team were great and we were set up on an export tariff within a couple of weeks!
From the start of our experience from Mike the surveyor coming to our home to all the team involved with the solar installation. Everything has gone so well. This has left us feeling confident enough to recommend this company to friends and family. All of the team are professional, polite and extremely friendly. Everything was explained to us leaving us confident enough that we have chosen the right company. Thank you all so much. Best regards Paul Harrison and Paula WOOLDRIDGE 👍
I had solar panels and battery storage fitted yesterday by Project Solar. From start to finish the professionalism shown by all members of the team has been first rate. I’ve been kept up to date with every aspect of the project prior to, during the install and today with the post install courtesy call to make sure everything went as planned and I was happy with what had been done. I honestly couldn’t be happier and love watching the App and seeing how much energy is being generated. Thank you to the team at Project Solar and if you are thinking of solar as a greener alternative to your power needs, I would throughly recommend them.
Surveying, pricing, installation and customer service were all excellent
This company is well organised efficient tidy and well friendly .my experience with them is one I would recommend to anyone in search of solar energy whatever your needs may be .
Brilliant product, installation and most importantly aftercare.. Project solar were not the cheapest option but I would rather pay a little more for a professional service and peace of mind. Everything happened on the day it was supposed to and as planned. The system has been up and running now for a couple of months and it all appears to work as it should. Even on a very dull day my daily electricity charge is significantly reduced. The Fox battery pack and inverter work really well together and the larger than standard jet black solar panels look amazing and not like the usual eyesore! As mentioned the after care is brilliant. I went onto the manufacturers website to register the individual products to ensure I get the extended warranty only to find project solar had already done this for me. Top service….
Excellent from start to finish, not the cheapest but by far a better product value for money
Great service from sales through to after fitting customer care. Install team were great. Rofessional install and left everything tidy. System working great. Plenty of contact at each stage of the process
Customer service is second to none And the two gentlemen that fitted the system were very polite and left the area spotless
Great service and product. Kept us informed all the way through the installation process.
It was a great experience. They were polite, efficient, explained everything that needed to be done. Would recommend them.
From placing the order to installation and after care service I can't fault them - they answered all my questions and queries honestly, forthrightly with clarity so I could understand and works done was excellent.
The conversion to solar from quote stage to installation and thereafter follow up has been most professional. All parties we have spoken to and met with have been highly knowledgable and most efficient. A special shout out to the installation team as they were arrived early, were very tidy and most professional while being friendly. I can highly recommend this company and we are very satisfied customers!
Our installation of solar panels was professionally carried by friendly workmen All along our purchase communication was superb and clarifying Not the cheapest but having security of a company giving guarantees and registered give you a saver feeling Well done
Found the SPF website whilst browsing the solar options out there. They contacted me and arranged a visit, Reece was very knowledgeable on the subject and the equipment. The projected returns on the system were a pleasing ‘shock’. The system was fitted 12 days later, scaffolding erected day before, equipment delivered on the morning of fitment, 2nd team arrived to install panels and then closely followed by the electrician. All wires and equipment were installed to a high standard. System was up and running by 17:00 on day of fit. Currently battery is 100% with about 5kw going back to the grid! Will look forward to seeing what my next energy bill is?
From first contact through to installation I have had a positive experience with Project Solar UK. The initial sales team were quick to respond, through with work and answered all questions and queries I had. The checks and paperwork were all very efficient without any hold ups. There was good communication from the team to keep me informed of what was happening. Everything was booked in quickly. The scaffolding company were polite and set up without any hassle. The fitter arrived on time, were friendly and got on with the job. They got the work done quickly and were very professional. They showed me how to use the app, which is very easy. Then the follow up has been polite and quick. So far so good.
Brilliant service from start to finish! (The whole process took just TWO weeks) From the day of the quote (many thanks to Andrew Smith for all the information he provided!) to the installation - can't fault the Project Solar Team. Scaffolding was erected Thursday 08.08.2024 and the installation team completed the work Monday (12.08.2024) afternoon - arrived on time and were absolutely wonderful. Best experience I have had with any contractor carrying out works at my property. Quick and efficient and very tidy! Highly, highly recommend this company if you are thinking of having Solar Panels fitted.
Professional from start to finish. We felt very informed and were confident with our choice in using project solar. The fitters were amazing and spoke to us at different stages, showed us how to use the app and gave advise for what to do once we were in octopus flux. The fit looks great and very tidy.
Company easy to deal with and both the scaffolders and installers were all very friendly and helpful.
Installation team arrived on time and were very friendly. Work was finished quickly and cleanly.
Flawless installation from beginning to end. Everyone involved was very professional and helpful and kept me in the loop about the next steps. Would thoroughly recommend them to anyone looking to install panels.
Great company from the start. All the information was clearly explained and I felt that I could call at any time throughout the process to follow up or get more clarity if needed. Well recommend Project Solar UK they will guide you from start to end of the process.
From start to finish, the project solar team have provided all the relevant information. Their install team and scaffolder’s were all punctual, friendly and professional. Just have to wait and see if the return on my investment is as discussed now. Only time will tell. 100% recommend 👍
Good service from all concerned, from sales, scaffolding team, installation, electricians and office staff. Particular shout out to Gurpreet in sales and Scott the electrician who were both excellent. Not the cheapest system we looked at, in fact the most expensive, but seemed by far the best. Very happy so far.
Great experience from start to finish. Never once felt like a sales pitch, all my questions were answered and I decided to go ahead. Installation was promptly arranged to suit me and the team were fantastic. Efficient and tidy with their work. Everything works perfectly and I've had no issues. Highly recommend
Project Solar did a fabulous job with the sales. They also gave a good discount and once agreed the job was done very swiftly. All the workmen were very polite and efficient. Happy to see the whole system working and producing green energy. I would recommend them to friends and families.
I enquired about a quote and was contacted very quickly, salesman Tony Chatwin visited and was very knowledgeable, helpful and supportive. Thank you Tony. At the time I was not an Octopus customer and neither did I have a smart meter. Had I known what I know now, I would have switched to both several weeks before. Installation was very efficient, scaffolding went up the day before. From signing to installation was approximately 3-4 weeks, this was due to me insisting on a Saturday install. Tony showed up and explained everything step by step, above and beyond from him. Install date 11/5/24 Smart meter installed by octopus 14/5/24 MCS certification sent 23/5/24 and confirmation that PS had applied for a DNO which I needed to switch to the flux tariff DNO is out of PS control and I received back on 17/07/24. This enabled me to apply for flux. Finally got onto the tariff on 05/08/24 PSUK have been very good, my frustration lies out of their control with the length of time from install to receiving payments. Special thanks to Tony who has been in touch regularly throughout, great after care from him. Very swift response to email enquiries from office team. 1 day installation Brilliant after care Great product which I wish I had installed many years ago.
Great service from start to finish! No pressure during the sales process, quick turnaround for administrative work including scheduling the install, high quality and tidy workmanship for the exterior and interior installation. Friendly staff throughout - can't recommend them enough!
Many thanks to the Project Solar team for my 13 panel installation, I decided to have it installed 14 days ago and yesterday it was installed and is fully working. From conception to completion I have been informed at every stage, the install team were quick and thorough, they answered all my questions showed me the working of the App also showed the control equipment located in the attic for reference and what to do if required to contact the office over anything. Totally impressed and I thank everyone from Sales rep to office staff keeping me informed as to the progress to the scaffold and technical installers, great job folks.
Brilliant service from start to finish. Would definitely recommend.
Project solar were very easy to deal with not at all pushing us to get the solar fitted would recommend to family and friends
Excellent service from the initial contact through to installation. Surveyor was very knowledgeable, great explanation about the market and products. We had a second surveyor visit to check all calculations prior to the install, nice to know this is verified by an independent body. Scaffolders and installation team great. If you’re considering solar I would recommend.
We had a great experience with Project Solar and would recommend.
Excellent service and fitting. All work completed on time. Appreciated their office checking fitters had turned up on time Seamless from beginning to end.
The sales process was straight forward and factual, super speedy and efficient installation and from enquiry to installation was less than a month, really pleased with everything
Great communications and we really appreciated the fact that we were immediately visited by a surveyor, which gave us confidence in the proposal. Work was carried out on time and workmen were courteous and efficient.
Following my experience with Project Solar I highly recommend them to anyone considering solar installation. Thoroughly professional company throughout , clear communication, competitive pricing, smooth and incredibly tidy and fast installation. Highly recommended.
The whole process from first consultation to operation was easy to navigate. Comms also excellent throughout. The poor bit was the installation, scaffolding went up before Easter and the panels installed a week later. Unfortunately had to wait a further week for an available electrician. Whilst the team were great guys they left a substantial mess in the garage. Then a further 2 weeks before scaffolding was removed was told it would only be up for 5 days max! Also not given an option of bird netting and now we have pigeons living rent free! Absolutely loving the operation of the inverter and 3 batteries.
I have recently had Solar Panels with a Battery Storage System installed at my home by Project Solar UK (PSUK). I must take this opportunity to lavish praise on the whole PSUK Team for their professionalism in handling my project from inception to completion - they have been absolutely faultless, I have felt that i have been in safe hands throughout the whole process.
From the surveyor to Fitters the service was Great. The communications throughout was very Good. I would gladly recommend this company to anyone wishing to get Solar Panels fitted. Friendly and Efficient Service. Well done Project Solar UK.
Wow what an amazing business and service. From the moment of completing the contact form to installation and after care. Sales team not pushy but informative and customer services kept us informed and in contact with us throughout. Responded to emails and queries quickly. Highly recommended! Amazing product!
The entire process was quick and easy. Everything was clearly explained at the initial survey and also by the installers on site. Our energy saving plan arrived promptly after the survey. The installation was completed in less than a day and it was lovely to see, on the app, our free electricity being used straight away.
G was the representative who explained about solar panels. He was real friendly very professional and knowledgeable. He answered all our question and we appreciated hs expertise, as this helped us make an informed decision about having the solar panels fitted. The fitters for the scaffolding, were professional, friendly, quick and efficient. The electrician and fitter for the actual panels , offered an exemplary service. The knowledge and expertise in both categories of the fitting process was great. The indoor work was undertaken to a particularly high standard. Everything was completed in a clean and professional manner. The fitter who worked on the roof also offered this high standard of service. Any questions we had were answered and we were fully supported to download the app and were given a clear understanding of the process and how it worked. We would like to take this opportunity to thank everyone who has been involved so far. 5 star service all round.
Installation arrival was between 8am and 10am and installers arrived at 8.05-couldn’t have asked for more promptness! Two installers arrived and both were friendly, professional and tidy. Installation complete by around 2.15 pm and all was clean and tidy on their departure. The ‘sales’ process too was friendly, professional and to the best of my knowledge accurate. In all the whole process from start to finish was a five star experience and would be quite happy to recommend to friends and family if anyone was looking for solar power in the future.
Very postive experience with project solar, was a super quick process. Met with a representative and within a week we had solar panels installed
We used Project Solar UK they were extremely fast on installation and the guys who carried it out were so friendly and knowledgeable. Would highly recommend this professional company love our panels and how they look.
I am so happy with my solar panels and whole system. Project Solar UK is really good company to deal with. The gentleman/employee of this company, who visited us after we booked the appointment with him, was professional, patient, happy to answer all our questions and spend many hours in ours, just to help and let us to deal with our grandchild at the same time. His patience was great and knowledge about the solar panel, suppliers and whole system too. The guys who came to instal the solar panels were very clever, polite and creative. I wasn’t sure about the position of the panels on one of my roofs at the start, but they came with different options and were happy to reposition some of them, to reach my satisfaction. Thank you so much to all of you guys, you made me so happy. Every time I see the panels I get a smile on my face that I dealt with a great company, I am saving money and helping to keep our planet clean for future generations, children of our grandchildren. Keep up Project Solar UK and MASSIVE THANK YOU 🤩
From start to finish really impressed from start to finish from Bailey on his initial visit to Matt and the rest of team even the scaffolders nothing was to much of a ask very helpful and professional would happily recommend.
The team arrived promptly on the day of the install, work was carried out to a high standard. My concerns about the feed in cable were taken care of and concealed so that nothing was showing. The while install was done in 7 hrs. Great work !
A reasonably good company to work with. They explain everything in great detail (to the point of overexplaining sometimes) and there is lots of support throughout the process. I was very wary of going with this company as there have been lots of negative reviews, but the reviews gave me a lot of things to look out for. Here they are: 1. Their pricing; the only reason I went with them is that they reduced their price by about 50% to be comparable to other companies, and gave me 6 months interest free credit, so do make sure you get at least two other quotes for comparable equipment. Don't believe the hype about their product being superior to others, it's not worth paying many thousands extra for. 2. Their contracts aren't the best, so make sure you read and understand them and pick them up on any inconsistencies, as there will be some. 3. If you don't understand something, ask them to explain it until you do as there's a lot of info and they do speak quickly sometimes. 4. When you do have it installed don't expect to get 100% of the potential power output - the max I've had so far has been about 74% when the panels are in direct sunlight, which is okay, but not as good as expected even though I've been told everything is working as it should. I will say that there is some output even in dull conditions and we've been about 99% self-sufficient (there's always a little bit of draw from the grid for the inverters) which I would expect in the Summer months. The install team were excellent as have been the scaffolders so far (it's still up which I was told about, but hopefully not for long) and I've been in touch with the aftersales team a couple of times and it's been easy to get through and they have been helpful.
Our whole experience with Project Solar was first rate. Our initial consultation with Adam was very informative. He was very friendly, helpful & professional. From our initial consultation to installation of the panels was only 10 days. On the day of installation the fitters arrived nice & early and started work immediately on the electrics. The scaffolders arrived at 9am and quickly erected the scaffolding. All tradesmen were friendly, professional and a credit to the company. They ensured the workplace was kept tidy and removed all packaging etc at the end of the installation. They fully explained the process throughout the day. They assisted me with downloading the required app and fully explained how it worked. We are delighted with our solar panels and they are already showing their benefit. Credit to all concerned for a job well done, thank you.
Fantastic service from explanation too completion
A quality product best lifetime cover of panels etc great installers clean agreed location and plan before they started now making solar work results better than predicted currently switch over easy to octopus energy five star job thank you
Everyone were great, but, I was told I would be talked through everything before they left, that didn't happen, I don't know what app I need to download & I have no idea how to know what the panels are producing ???
The whole process from start to finish has been about 3 months. From initial survey to fitting of panels and equipment. The staff who came to fit it couldn’t have been any better. Happy to talk about installation and how best to fit it and even managed to tidy up the fitting of the panels so that they looked better on the roof. Staff arrived early to beat the heat of the day and were completely finished by 2.30pm. Staff at project solar office have been brilliant and have kept me informed throughout the process. I could not recommend more how satisfied I am about the whole process. Following installation not a scrap of rubbish left behind 100% professional. System included 18 panels and solar edge and 12.3 kWh battery Thanks again for a brilliant level of service.
Start to finish we're amazing. Everything was done on time and as it was described. Scaffolders brilliant and installers amazing too. Thanks!!!
Excellent service and product. The staff from the sales team to the fitting team were professional and efficient. Highly recommend.
Having researched and decided I wanted to put solar panels on my house to reduce electricity costs, I contacted Project Solar UK. I was called back very quickly by a fantastic salesperson who explained everything but did not do any pressure selling. I had time to do further research consider the options and make a decision to proceed. The workmen who installed the solar panels and battery did a fabulous job. They were courteous punctual and cleaned up after installing the system. Highly recommended.
The consultant was extremely helpful. The workmen installed it well and did a great job of explaining how the solar panels and billing would work. It has proved to be a good value investment so far. I would highly recommend to anyone.
Easy to deal with, quick installation, been very happy with the installation.
so far so good, the company can't do enough to help as with their salesman Nick who has helped me more than i can count thank you
Having decided to "Go Solar", the next Big Decision was who to go with for the instal. So delighted we went with Project Solar as they have been 1st Class from the initial site visit by Adam, to Tom & Chris in the Sales Team plus the admin staff who kept in regular contact via phone and email. All were well informed but not pushy, being prepared to compare competitors quote and negotiate / go the extra mile for what I believe was a decent price. The instal was straightforward with a great team from C + J Scaffolding (who agreed to leave scaffold up whilst I paint outside of house) and Solar Panel Experts Dale + Dan. Project Solar amazed me on the day of instal when Dale / Dan said they could fit an extra panel, a quick call to Chris and negotiated a price... with Panel being brought down from Derby to Cardiff within 4 hours to complete system same day. After 3 days the system is working great with the Fox Cloud App giving ongoing info re Energy generated, used, stored and exported. We went for 12 x 455w panels, dual inverter & 3 batteries. I now only need to switch to the Octopus Flux tariff to complete the process and make most of the cheaper overnight charging rate for the batteries.
good. reliable. no concerns
Very good all round service, materials, communication and aftercare from the minuite we started. 😁😁😁
Fantastic 10/10 service from start to finish. From the surveyor to the installers to the aftercare absolutely brilliant
Working as advertised Efficient install with workers showing dead on time, showing us all we needed to know before leaving. Would recommend
Amazing detail during the sales process and within the week we were already selling back to the grid! Very painless installation process and have now recommended to our neighbours! 👍🏻
The service was very good from start to finish. The fitting team were brilliant and I would recommend them to anyone, they arrived promptly at 8am and the job was finished by 4pm. They were polite, Friendly and definitely knew their job. They also cleaned up afterwards. A good job well done.
The whole process from start to finish was a dream. The surveyor took us through our options and gave us comprehensive details of the cost and savings of the proposed installation. This was followed up by firm quotations and an installation date. Everything followed the plan with scaffolding prior to the install and an excellent install team who arrived bang on time to complete the work. They were very quick, tidy and pleasant whilst on site and were very respectful of the property. After install, I was taken through the app to monitor the system performance, by the team and given advice as to how to get the best from the system. The following day I received a post installation call from PSUK to ensure that I was completely satisfied with the works. Customer service at its best. If you are considering Solar, this is the Company to contact
Good communication right throughout process. Special mention to advisor Oliver O’Neill who was very patient and answered all of my questions during my research period before ordering. Efficient and professional install, which was fitted comfortably within the day.
Project Solar offered a good product at a good price. From placing order to being fitted was 10 days. They also completed all the necessary paperwork and permit applications quickly and efficiently. This can be a problem with some small companies.
Everyone we have encountered from Project Solar has been polite, friendly & professional. Our solar panels are now fitted and working perfectly. Thank you 😊
Installation went very smoothly, meaning the original assessment was accurate. All appears to be functioning well. Less than a month from first enquiry to functioning product. Daring to be delighted!
EXCEPTIONAL & EXEMPLARY CUSTOMER CARE We were exploring solar panels, and came across PSUK via an ad. The sales consultant, Hal Pedler, who visited us was extremely knowledgable, professional and patiently fielded our many questions. There was none of the hard-sell we had previously encountered from other companies. Hal continued to be available to support us by telephone even days after we had signed the contract, as he had promised he would.🙏🏽 The customer care team responded very promptly when we telephoned, answered our queries courteously and efficiently, and sent us the requested information via email promptly. The quality of service by the PSUK team, from the sales consultant to the “on the phone” customer care team is exceptional and exemplary. I would highly recommend PSUK for anyone considering solar panels.
The installation went smoothly, and the system was up and running without problems. Project Solar is a professional company that will guide you step by step during the process of installation and post-installation. I strongly recommend it.
Fantastic from start to finish.
Right from the first enquiry to the completion of installation everyone was professional ,polite & informative . I would definitely recommend .
There was no pressure to purchase their products but once I had decided to the installation was quick and smooth. The after service has also been very good.
Outstanding experience from start to finish. Probably the best company (in any field) that I have ever had to deal with. I'd be the first to complain about poor service ... in this instance I'm delighted to promote a company providing truly outstanding service. .... and the best bit, the configuration that they installed is generating more electricity than I had expected ... we have been 99% self sufficient since the installation (May, 2024).
The installation was brilliant. The team have also been brilliant. The fitters arrived on time and carried out the installation with very little disruption to us and our animals. They discussed equipment placement options prior to any installation. And they left us all set up ready to go. They removed all waste packaging and left the property clean and tidy. We are delighted with the prompt and efficient service provided.
From start to finish I have nothing but good things to say about Project solar, the professional but friendly attitude from everyone I have had dealings with has been refreshing. The initial survey I had with Stephen Gibson was was a good experience, very knowledgeable and there were no pushy sales tactics as clearly he is confident that the product will sell itself, which it did! The process for signing up and having the installation completed was seamless and I’ve had contact with the team at every step of the process ensuring I was happy with the process and the next stages. I’m currently enjoying looking at how much solar energy I’m producing and zero use from the grid. I’d always been hesitant about diving in to solar but just wish I did it sooner now!
PROJECT SOLAR are an amazing company to deal with . No pushy sales tactics , they answer any questions while not rushing the customer . I first spoke with the head office team who were polite and extremely helpful . The gentleman who visited me was also very polite and helpful . He didn't do any pushy sales tactics , just game me the information I needed and allowed me time to think , no rush whatsoever. I decided to go ahead with buying the package offered which was very reasonable . The offered finance options , but I took care of that on my side . Scaffolding was erected on the 12/07/24 . Great team , polite and helpful. A delivery date was given of the 15/07/24 at 8.30am for my Solar Panels and they were bang on time . Took just short of a day to install and no interruption of my day whatsoever. The electrician explained that I had to download an app which would show me how my Solar panels/Battery were performing. The head office rang the following day to find out how the installation had gone to which I assured them that it had gone spot on . Project Solar have an amazing customer service , along with an amazing scaffolding and installation teams . Extremely helpful with no pushy sales tactics. I would highly recommend PROJECT SOLAR 💯%. One of the best companies that I have ever had the pleasure to deal with . 🤝
We've wanted to install solar panels for a while and found Project Solar online. The sales pitch was very convincing and highly informative, every question we had was answered comprehensively. On the day of installation the two electricians were very friendly and considerate, they talked through the options for where to run the cables and gave very good advice. They explained everything they were doing and helped set up the app so we could see that everything was working properly before they left. We've received certificates for building regulations and the office has been in touch with us at every step of the process to let us know what to expect and follow up that work was done as expected and that we were happy with the process. I've been hugely impressed with this company.
I decided to choose Project Solar based on numerous reviews and recommendations online. They have the most amount of experience in the UK and offer the best warranty available currently. Initially I was just curious about solar as I had just purchased a plug in hybrid. Had someone visit me the same week to run through everything and show me some numbers on what the system could produce and the savings it could make. It was very convincing and I ended up taking a finance deal on a 5KW system with an 8.6kwh battery pack. Everything was done really quickly and co-ordinated well. I was in constant communication with the teams and they accommodated well with some of my deadlines. I wouldn't say it's the cheapest option out there, but if you buy cheap you will get cheap. I have full confidence this system will last well into my properties future. Some results so far: My house uses ~ 0.200kw per hour at peak, and on a cloudy day, the panels produce around 0.5-1.0kw per hour. In light cloud around 1-2kwh and when the suns out 3-5kw. So it's producing way more than my house actually needs. The car takes most of this energy but mixed in with the cheap intelligent octopus go tarriff which lets me top up my car and batter for nearly nothing (7p per kwh) and a generous fixed export tarrif of £0.15, you'll be surprised to ever pay much for electric again. My electric bill used to be somewhere between £140-£180 because of the car, but now its mainly just the standing charge. It'll be interesting to see what happens in the winter but I suspect it'll still be way cheaper than not having it. If you're thinking of going Solar with energy prices going insane, this is a no brainer.
A very professional and efficient outfit. I’m delighted.
Everything fully explained. Installation team arrived on schedule, and everything was monitored by the company keeping in close touch. A simple, smooth and satisfactory experience.
Simon did a great job exsplining the company and products including the battery system, panels, ect and has always been happy to take my calls if I needed to ask a question. I was not there for the instillation but my other half tells me the guys were quick efficient tidy and didn’t drink too much tea 😉. Would definitely recommend. Had they system about 2 months now all is working as it should and definitely saving us money.
Owning a house with only electricity, my wife and I have been contemplating solar panels for a while now. After some extensive research I found Project Solar and contacted them. They sent out a surveyor who really knew his stuff and without being pressurised in any shape or form to go with them, we devised to go ahead. 4 weeks later we had a full installation of 16 panels and 25kw of battery storage. The installers were extremely good, neat and today, very polite and completed the install in one day. Project Solar themselves have contacted us since at different times just checking that we're happy with everything and nothing is too much effort. Every question is answered. Couldn't recommend them more. 5☆
Excellent professional installation and follow up support. Only slight issue was the communications from the sub-contractor doing the scaffolding could have been clearer.
Project Solar employees were courteous and efficient. They did exactly what they said they were going to do.
No issues at all, all communications helpful and professional. Installation went well. Very impressed, thanks.
From start to finish, even with a hiccup like cracked tiles being replaced prior to the installation, everything was not a problem and very proffesionally handled. The documentation is superb, clear, concise and well presented.
Project solar provide a pretty much bespoke service for panels encompassing assessment and installation and guarantees. This make the process pretty easy to navigate. Some small details that are not clarified- it takes at least 3 days and not 1 once you include scaffolding and that you as a customer, rather than them need an ongoing dialogue with octopus energy re flux- but this does not detract from our satisfaction.
Very helpful and informative sales agent who gave me all of the facts and figures as to energy generation and payback times across a variety of solar set up options. When it came to installation it was very straightforward and only took half a day including all panels, battery and inverter. I was shown how to use the app and given all warranties in a timely fashion. Very happy with my energy generation since day of install.
Great all round service from the straight and to the point informative sales person to the extremely quick polite professional fitters. I would strongly recommend this company
From start to finish the team were professional and friendly.
Solar panels fitted by Project Solar UK. Service and support has been fantastic. The support team before during and after have been great. Recommend to anyone considering getting solar.
I went through the survey fine, but at the end I was asked to verify my e mail.When I did it took me in a loop constantly asking me to verify my e mail again. As a result, I never knew if my survey was complete or not. The tec on the survey needs improving
Just had 9 solar panels & battery installed - very happy with the result. I chose Project Solar as they're the largest installer with longest warranties - not the cheapest, but you get what you pay for. The panels are really smart and are very black, blend in well with my slate roof. Installation was fast, I committed late on a Friday afternoon and they were installed 7 working days later. Professional and efficient service. Only thing to note is any discounts offered are deducted before you see the quotation, so the cost in the quote is what you'll pay.
A great professional service
We had a great experience from start to finish.All the staff from Project Solar were all very professional,helpful,friendly and answered every single question that we had.They're always asking us over the phone if we are okay so we felt very assured and supported.Highly recommended.
The rep who came to see me from project solar was very knowledgeable about the product he was selling, the company were very efficient in fitting the solar panels and the guys who installed the solar panels were very helpful in setting everything up for me, would highly recommend this company
Quality service from start to finish, Gemma our rep was helpful and clear on the benefits but never pushy or intrusive. Steve and Brad who came to fit the kit were courteous and efficient and explained everything very clearly. Highly recommended provider 6 out of 5 stars!
Very simple survey and installation process; we went from getting a quotation to having the panels installed in less than 10 days. The PV system is working brilliantly and producing more than double our daily energy requirement. Staff were professional and efficient. Recommended.
We have had a great experience with Project Solar from start to finish and we are pleased with the savings we are already seeing! If you are looking for solar panels this is the company to use. Once we decided to go ahead it has been a really easy simple process from sales to install a truly great experience. I looking forward to being self sufficient off the grid and thank Project Solar for making that happen.
Excellent customer service I was looking into getting solar panels installed and came across Project Solar Uk on google search. Got in touch with them and I wanted an appointment for the weekend. They offered an appointment available on Sunday, which was great for me and it was completely free of charge. Bailey, who was our surveyor came in and looked into the house did all the technical things he needed to do and then he gave us the costing, pros and cons, every scenario was explained to us in detail. We were satisfied with everything and wanted to go ahead, from there it was just a simple process. Once all the paperwork were completed, they gave us the earliest slot to get the solar panels installed which was within 10 days. Scaffolding people came a day earlier before the installation and they installed the scaffolding. Next day the installers came in the morning, there were several deliveries of the panels and batteries and other equipments. Two engineers came, one of them was installing the solar panels on the roof and the other one was working in the loft to install the inverter, batteries and did electrical work. Work was very neat, they cleaned up everything & no mess was left behind. On the day of the installation project manager called me to check how things were going. The installation took around six hours to fully complete. Once everything was done, one of the engineers guided me on downloading the Phone app and went through everything to show me how it would work. He also showed me how the solar panels were installed and the batteries & inverter in the loft. The second day another Project manager called just to check on again how things were and if we were satisfied with the installers. I am glad to say that this was one of the easiest big work that was done in my house without any complications. The solar panels have got lifetime warranty. The batteries have 10 years warranty. The cool thing is if you even go for a small battery at the beginning you are able to add battery slices in when you want. The phone app itself is so good and easy to understand. I was recommended to use Octopus flux which works with solar panel and they do have the best prices possible in the market. I would definitely recommend to use Project solar Uk if you’re looking to get solar panels.
Very good service Would recommend
Quick and easy install. System works perfectly and the panels themselves look smarter than others on the market. Highly recommend.
If you want solar these are the people to go with, from consultation to completion I was informed of everything I needed to know, Simon was very knowledgable and a great guy to work with nothing was to much and contact was so easy, the guys who fitted the kit were fantastic that’s Steve and Brad who explained everything and were so clean and attentive to detail I couldn’t of wanted for a better experience, well done all and well done project solar
Great company to deal with, very professional and informative at all stages. Best decision we had made to have solar panels fitted.
Applied for solar panels including the finance and project solar got to work straight away. The installation team was amazing and the scaffolding team was too. Our solar panel were installed within a week of arranging with project solar.
From start to finish the process has been excellent. The are a very professional company and have done everything on time and to a high standard. The initial meeting with was detailed and time was taken to explain the process and the benefits. The scaffolding team and installation team turned up on time and worked efficiently. The left the site clean and tidy and the installation was neatly finished. I would rate this company highly. Hope their aftercare is as good. The app is great and provides up to the minute information. Thank you Project Solar UK.
Great from start to finish. Everything was explained well and work was done and dusted in within a week we really can't complain we are very happy with the services we recieved and would highly recommend project Solar. Our neighbour has now also had hers done 😀
Project solar were thorough and you can clearly tell that they want you to have a good experience. In the end we felt like we got a fair deal and everything was done quickly, cleanly and efficiently. They even take on a lot of the paperwork to get you signed up to the grid
Project Solar have been excellent from start to finish of the project. Clear and concise explanation of the technicalities of Solar power the costs and the benefits. Communication at all stages has been really good via electronic and voice contact. The installation personnel were superb with a speedy and professional installation and was left in a fully operational state. I would highly recommend Project Solar for your Solar requirements.
Good service from Project Solar. Everything was discussed and explained clearly. Lots of calls and communication about next steps so we were fully informed about what was happening. On the day of installation the teams turned up on time and carried out their work quickly and efficiently and then tidied up after themselves. I would recommend Project Solar.
I can't fault the work they have done, they were clean, tidy and very professional throughout from installation to aftercare and setting up the apps and assisting with the feed-in tarrif
Top service from start to finish! Already can the savings !! Would recommend 100%
The electrician and fitter were helpful and professional during the installation and left the house tidy
Project Solar are a very good company to deal with they do the install of the system with minimum fuss and inconvenience. Thank you Project Solar
Overall great service from the initial sale to the installation team. Scaffolding broke some of my roof tiles and the company replaced a few days after the scaffolding was taken down with no questions asked, which is the demonstration of of a good company. My only criticism is the switch to the Octopus tariff wasn’t clear and I’m still waiting for my referrals to be contacted.
Sales approach was very personable, I look forward to realising the efficiency savings in the years to come. Great experience with the install team; my property was treated with the upmost respect. Work was conducted with skill and at pace. Project Solar also communicated frequently across every stage of the process, ensuring I was informed from my decision to go ahead up until the final installation.
So far very please with the work the Project Solar have carried out for me. Fantastic communication and would recommend.
Great experience, incredibly flexible team installing the panels themselves. Polite and great clearing up my house site. Product fantastic. Incredibly pleased customer
When looking for solar panel quotes most companys do it online Project Solar sent a rep to gve a quote. work crew very friendly, clean up after themselfs, and give detailed instructions on how system and app works. would highly recomend this company.
Couldn’t fault them, amazing advice and support throughout and the customer service team were easy to contact. The fitters were brilliant and let us know we had an issue with the roof we were able to get sorted before it compromised the house.
Project Solar installed solar panels linked up to a battery in the loft. They gave me a detailed quote, so I could be confident there would be no unexpected charges, sorted out all the admin and permits, and were highly responsive to queries. Everything is working great a month after installation and I'm very pleased with the money we're saving on electricity. I wholeheartedly recommend them.
So far the experience with Project Solar has been very good. Clear communications, good customer support, doing what they said they'd do when they said they'd do it, turning around essential paperwork quickly, and an easy install experience. It's early days, but the PV and battery combo has already reduced our grid energy consumption by around 80%. Would recommend.
They were great from the first call to the installation and the aftercare nothing was too much trouble plus the system is working perfectly
Amazing experience, system up and running smoothly, the installation crew were stellar! So far everything working well also nice customer service.
Project Solar have been brilliant. Informative, non-pressurising, respectful, and most importantly able to fulfil the order exactly as promised, with excellent communication throughout. I have been most impressed
Great service from start to finish. Easy quotation process, everything well explained, efficient and professional installation, plus super easy follow up when contacting with questions etc.
All went to plan and system working well all as promised. Very happy with it all.
Assessment and installation by engineers has been efficient, polite and tidy. We would recommend
Project was completed quickly and with little fuss. Regular contact to ensure we knew what was happening and that we were happy with the process
Great experience, time keeping was very good with all involved labour, staff etc. Definitely recommend this company. Very happy with the service all around! 5 stars & more!!!!
Excellent from start to finish - everything well explained by Viktoria initially - installation dates were fitted around my availability without any sense of inconvenience - scaffolding arrived earlier than anticipated but with no inconvenience to me and the fitters and electricians worked around the challenges presented by my elderly property (1780s terraced cottage) with excellent results, good humour and minimal disruption - no mess to clean up afterwards and contact made next day by the company to check all was well
Great service. All solar panels fitted perfectly and on time , installers and scaffolders all arrived on time and completed all work without problems .
The whole process was very straightforward, but also very thorough, from the initial consultation to the final instalation all questions where answered strait away. Everything went, as far as I can tell to plan and without any unexpected delays. And from the moment it got switched on I can already see the benefits. Averall, 10 out of 10.
Project solar uk have recently fitted us some solar panels. Great service from start to finish. Any questions or issues we had were dealt with straight away. You get bombarded with emails from start to finish- but it is information sharing that is needed. Would recommended them based on our experiences so far. Donna and Dean
A very pleasant experience from the initial meeting to installation Everyone I spoke to was pleasant and knowledgeable. Our solar panels were installed yesterday and it hasn’t cost us a penny in electricity since then. Very satisfied customer
I have been very pleased with the whole process involved in getting solar panels installed. Right from the initial contact with the rep. I have felt at every stage that I have been dealing with people of integrity. Staff have been well able to explain things to me and in my opinion some of the information is not that easy to digest. Someone from the office has regularly checked up on the progress of the installation and I have been assured on numerous occasions that staff are there to help if I should have doubts or questions. For me it has been a big step to invest this amount of money in a long-term project and the attitude of the staff has helped me a lot in coping with the process.
Elias and Project Solar did a great job installing our solar panels and battery system yesterday. Everything was done on time and the installers were very friendly. The system looks perfect and the installer talked us through how it all works and helped us download the monitoring app which is very interesting. The project management has been excellent everything was well explained and scaffolding etc was put up when we wanted and they regularly checked if we had any questions.
Great Experience No Issues Great Team, Well Looked After
This company where 100% spot on from start and are still given us a 100% service Thank you
Very good surveyor/sales person who was very knowledgeable. Excellent installation team and follow-up service.
The installation team and electricians from Project Solar were absolutely brilliant, all sorted quickly, polite and tidy, you wouldn't even know they had been here! Lots of support from the Office Team, highly recommended
Excellent service from start to finish. Elias was a pleasure to deal with initially and then he really took care to help ensure all went to plan and on time. The post install service has also been excellent.
We have had our new solar panels fitted yesterday by Project Solar UK and would highly recommend this company, they have been extremely professional right from the very beginning when David completed the initial survey at our property and yesterday when the work was completed by all the workmen, so tidy. We are very impressed.
Good service, staff were always helpful and answered any questions promptly.
Sam Johnson was very knowledgeable and willing to answer all questions. He always responded when we reached out. The system has worked flawlessly and is well integrated into our existing systems. Project Solar have looked after us superbly - many thanks to the team.
This company is exceptionally professional and we have been delighted with the whole process with Project Solar. Everyone involved has been so helpful and professional. We were particularly impressed with the length of the guarantees and the endorsements from other organisations. We are delighted with our solar panels and we are now set up to make our own electricity and sell the excess to the grid! I would highly recommend this company.
We’re really pleased with Project Solar , from our initial enquiry with them they have been swift to respond , polite & eager to please . The guys who came to deliver & fit our system arrived on time & did a great job , were friendly & professional , when finished they left everything tidy & gave us a good explanation of how it all works, including helping to down load the system ap . We would thoroughly recommend using Project Solar .
Project Solar, recently installed 14 panels and a storage battery. They were extremely professional, polite and diligence in their lead up and on site instalation. I couldn't recommend them enough
Great customer service, and great installation team.
Very competent installers. Have a very satisfactory system that I am happy with
I have recently had my solar panels installed. I was impressed by the workmanship and politeness of the gentlemen who took their time to explain how everything works.
Project solar have been great throughout the purchasing, installation and aftercare. The customer service and help has been second to none.
Gave all the information I needed from the start and communication was great. Any issues, no matter how small, were dealt with quickly. Everything installed cleanly and working great!
Project Solar installed my solar system in May 2024 containing 8 solar panels, Fox inverter and 8 KW battery. My installation was professionally installed and throughout the project I was consulted on the installation of the cabling. Workers were very tidy and explained what they did and how to use the app to monitor the system. I would certainly recommend using Project Solar.
From start to finish, project Solar were brilliant - so helpful and friendly and took on all the work! They organised our permit, scaffolding - everything! Everyone took the time to make sure we understood every step, including using the app. We are thrilled!
The 2 man team arrived bright and early and 7 hours later I was saying a BIG THANK YOU to them. I was assisted with down loading the app, registering and shown the basics of how my panels are working for me. Goes without saying. I highly recommend Project Solar. 10/10!! I felt like I was being protected from start to finish and the icing on the cake is that I am saving at least 125 % on my bills. 👌🏾💜
We have truly had a great experience with Project Solar UK, Devon branch. From our initial enquiry, super surveyor guidance, scaffolding team, and installation team, all have been super professional, friendly and helpful. The project went on time and exceeded our expectations. We are already one day in and feeding our unused electricity back to the Grid.
Good communication - excellent installation A+
Excellent job done very efficient no fuss highly recommended
Very happy with the ordering, instillation and after sales service for our solar panels that Project Solar have provided The whole team were efficient, courteous and professional.
Very happy with our recent solar and battery installation by Project Solar. All the way through the process the people we dealt with were knowledgeable and lovely. So far we’re pleased with how the system is performing.
Excellent customer service. Installation was carried out brilliantly. The whole team were a credit to the company. Real attention to detail and took care of us making us feel like valued customers.
The process was smooth from beginning to end. Visit from representative went well, good information. Installation went smoothly according to schedule. Site left neat and tidy. Given timing of installation (late spring) self sufficient in electricity since. Have recommended Project Solar to others.
I installed the solar panels + batteries around 2 months ago. The products from PS aren't cheap they are more expensive than many others but I paid for the confidence that tomorrow they aren't going to be bankrupt. - The system works fine. During the first 2 weeks, I had an issue with some weird consumption from the grid when the battery was full. PS tuned up the system and the issue disappeared. - The support team is very easy to reach I never waited more than a couple of minutes - I got all my certificates within a couple of weeks, that was really quick but as far as I understand I got lucky. Overall I'm quite satisfied. They did the work very well.
Great service, quick install.
Excellent service panels and installation looks good.. and working fine..
From start to finish thay have been perfect everyone has been helpful and always on the other ended of the phone
Would definitely recommend project solar uk, the whole experience has been very easy, well explained and I’m loving the app to see how much energy the panels are producing
Best company ever on the market I have my solar panels from them they approach me and explain everything plainly the instalation teal was spot on very tidy and clean no issues what so ever 5 stars service definitely I will recommend it to everyone you won't regret
Everything from start to finish of the process was smooth and brilliant. No issues at all and was kept informed and updated on very step of the way. Everyone involved was highly competent and professional. Job very well done!
From start to finish project solar have been amazing. Salesman was fantastic. Installation team where amazing. After care service has been brilliant. Definitely recommend
Good time line of pre-installation assessments and actual installation. Decent self sufficiency and export levels though not exactly matching with assessments. Installation work for good. Finance options are good too. Happy so far
Project solar went above and beyond fitting a solar system which is excellent. We were about to have a conservatory built project solar sorted everything so the scaffolding was up solar with battery fitted and scaffolding removed all to ensure that there was nothing to stop the conservatory build. All the people from scaffolding installation to solar panels were professional and quick my neighbours couldn't believe that everything had been done in less then a day and my garden and property left clean . Very pleased
Fantastic service. Before, during and after installation. Had a number of other companies, visit for quotes, all seemed to employ the same sales techniques as the old fashioned double glazing companies!. Project Solar provided a no pressure approach to the purchase which was a very welcome change. Customer service contact has been brilliant. Keeping me updated throughout the process Installation team were punctual, and very professional. Even ensuring some extra work that had been required, was completed the next working day. System is working brilliantly and I am already seeing some great figures. Highly recommended!!
Great service, project solar provided me with more than enough information to make my decision. Installation was fast and completed to high standard. Highly recommend!
Project Solar supplied and installed 13 solar panels to my property, they organised all of the scaffolding and paperwork and there were no hidden costs. The installation was tidy and the turnaround from signing the contract was surprisingly quick. I'm very satisfied with the product that I have been sold and the service that I received.
Excellent customer service. Product works great and no issues with instillation.
No nonsense, quick efficient installation
Project Solar have been very professional, helpful, informative and always at the end of the phone. All staff have answered any questions via phone or email promptly and efficiently. Excellent service from start to finish.
Excellent service, project solar went above and beyond our expectations from start to finish. We are now saving money as well as helping the planet, thanks. To all involved.
Highly recommended to get solar panels through these. Kieran who came and spoke with us was very professional and polite. Wasn't pushy at all and gave us time to talk about it. Saving us money in the long run
Kept in touch with us throughout the whole process. The scaffolders were quick and efficient in both erecting and removing the scaffolding. The installers arrived at the time that we had been advised. The documentation arrived in dribs & drabs afterwards, which meant a little delay in setting up the appropriate tariff.
Informative consultation. Scaffolders really helpful day before install. Day of install very quick and efficient. Shown how to use app . Would recommend Project Solar to anyone considering Solar panels. Now I am just watching the savings. Good result.
Having taken a long time to decide to go down the Green Power route, the team at Project Solar made the move extremely simple. The sales team efficiently came up with a suitable solution to our needs and the layout of our property and after a bit of haggling we agreed a price and installation time. The installation was done exactly when promeised and on time and within four hours we had a fully working system. Watching the roof generate electricity and stick it into the house or the battery definitely makes you feel supercilious. Overall if you want to go down the Green Power route Project Solar are the team to go to.
I had solar and battery installed on 10/06/2024 from Project Solar UK. I have to say that the whole experience from start to finish was seamless. They were extremely professional in the way they behaved and carried out their work. I had numerous calls from the customer service/installation teams to explain the process and to keep me updated on the progress. Once installed they called me back to make sure everything ran smoothly and that I was happy with the work done, which I was. I have called them several times since and they have been extremely helpful on every occasion. If you get a solar installation from Project Solar UK you will not be disappointed. Thank you.
They were very quick and efficient at getting it all up and supporting us with the process.
The whole process from selling agent to install and getting the papers sorted, getting connected to the grid went smoothly. Will highly recommend Project Solar UK team.
From the initial contact, Project Solar have been excellent & have been thoroughly professional throughout. Any questions we asked & doubts we harboured were quickly dispelled. I would thoroughly recommend this company.
Our experience from initial contact, confirmation visit, installation teams and after sales was brilliant. Regular contact via email, timely issue of paperwork to assure the installation and transfer energy providers was spot on. It took no more than 3 weeks from making the decision to installation. I definitely recommend Project Solar UK.
Very and easy. Everything explained and no hard sell. Already in credit for over £80 and it’s not been two months , and it’s not even been sunny !
Fantastic from the start to finish. Great support during the install and always had communication on next step Glad to have chosen project solar. No wonder they are the best in business
Project Solar are the go to company for a solar installation great price, great product l would highly recommend them 😻
From start to finish, the whole experience of using Project Solar was a positive one, The representative who came round was not pushy, unlike some others who I had seen. He explained what could realistically be achieved with a system that suited me and my needs. Facts and figures were quoted on the safe side of what my system could do. In fact the system is now performing far in excess of what was quoted, so safe to say I'm a happy bunny. Installation was quick and done at a time to suit me. Installation team were punctual, friendly and polite. 13 Panels, Invertor and battery all installed on same day. All explained to me on how it works. I have had no problems at all with the system which was installed on the 10th May 2024. Happy to recommend to anyone considering a solar install.
Fantastic service from start to finish. I was kept informed of each step and when it would happen. The team that put the scaffolding up were there when they said they would be and were super quick. The roofing team and electrician were there first thing and done within a day - great experience, would highly recommend
Very happy with our panel installation! The whole process was very smooth and the installation happened on the agreed date all in one day. The installers were friendly, left the place as tidy as it was before, and explained clearly how everything worked and who to contact if there were any issues. Our panels have been producing energy for a month now without a problem.
Excellent service from our first consultation to the completion of fitting our solar panels. The salesman was very knowledgeable and covered any questions asked and we felt under no pressure whatsoever. Information was given so that we could then carry out our own research. I was most impressed with the communication between ourselves and Project Solar. The installation went extremely smoothly and I was again impressed by the friendliness and professional approach of both the panel fitters and the electrician. I would not hesitate in recommending Project Solar.
Very pleased with the installation and quality of equipment
Great decision that I ever made, saves my money for electricity
Fantastic service. Very clear and helpful. If you're looking to get solar panels, then go with Project Solar!
I have been in impressed by Project Solar. Their sales guy was really good and had a good balance of technical and sales speak. The fitters were good if a little messy, but nothing a quick run round with a cloth and vacuum couldn’t fix. We are now producing energy and are self sufficient!
My experience with Project solar was all very positive. The representative who came initially was thorough in his explanation of the system and it's benefits. The installation went very smoothly,the chaps who did it were efficient and personable. Altogether a stress free experience.
Project Solar were not the cheapest Solar Panels company we contacted but their product quality, warranties and detailed offering persuaded us to go with them. The installation team were excellent - very communicative and offered good alternative options on layout and cable routing. The office team have also been really supportive to date. The FoxESS app provides good information on day-to-day savings which is helpful. It is only a couple of weeks since our install but, on the evidence so far I have no reservations in recommending the company.
Project Solar has been excellent from start to finish. Our first contact explained things very clearly and our installation went ahead without a hitch. We would recommend Project Solar without hesitation.
Project Solar provided a complete service from initial contact, through sales, survey, installation and after sales. I'm impressed with the way SP interact with Octopus Energy Flux's tarrift and processes. The after sales support is very good. Highly recommended.
Great experience with Project Solar UK, best communication with all their teams, very professional people. The system works great, the guarantee policy they have is best on the market and I got a great price too. I'm happy I went with them for the job and would recommend them to anyone looking into installing PV solar systems.
They were professional from start to end. The Sales rep knew their subject and made a very strong sales pitch. The installation team where also excellent, they all turned up on time, They did exactly what they had to do with nil fuss. Excellent and professional throughout. I would thoroughly recommend them.
A very quick efficient service. Arrived on time and was kept fully updated with minimal disruption.
Everything was so smooth from beginning to end, and everyone so friendly and helpful thank you all
Project Solar installed a 13 Panel Solar System with Battery Storage to my home. The process was seamless and the installation was carried out very professionally and in a timely manner, with the system operating by the afternoon. We now supply all the electricity that we need from the Solar Panels, with any excess being exported to the grid.
Installation of solar panels and battery from first contact to finishing installation took 2 weeks. Two chaps came to install 10 panels with battery, arrived on time and took less than 6 hours to complete. Very professional along the whole journey and now we have had no electricity bill to pay during the past 2 months, even making money on good days. Have recommended to people looking into solar energy.
Project solar uk were very pleasant and professional to deal with throughout. The price was agreed and remained as quoted. The works were carried out on time and on schedule with the scaffolding being erected the day before installation and dismantled the day after. The workmen were all professional and dusters throughout the works Very happy with the solar panels and battery even happier seeing my electricity bills slashed
From start to finish we have had a great service
From the offset Project Solar have been very clear with all of the information they have provided and answered any questions I had during the initial enquiry and the face to face meeting with their rep who worked out the best solution for my home. The team have also kept in contact throughout the process to make sure everything was proceeding as smoothly as possible and completed the installation within a single day. I would recommend Project Solar to anyone who is unsure if Solar would work for their home.
The company and their salespeople can be a little pushy but the subcontractors on the ground were flawless. A couple of professional scaffolders turned up exactly as arranged did a great job. Installers very friendly but business like and efficient. Did a tidy professional installation. Helpful handover. Would recommend them wholeheartedly.
From initial meeting with Jonathan, he talked through everything specifically for our home and explained all the numbers and details brilliantly. From buying to install was a week and again everything was fantastic. All very neat and tidy and had no faults with the system. It’s doing exactly what we were told we would save. Definitely recommend project solar
As someone who expects a lot I can honestly say these guys met the expectations. From sales to follow up conversations. I was left to make my decision without being hounded. Then when I made the decision, everything was quick, and exactly as I was explained it would be. All trades persons were polite, accommodating and pleasant. From the time I said yes, everything was completed within 1 week, and I had regular updates from Project Solar. I am now watching my system from the palm of my hand do exactly what they said it would do. Great job all round
I would very highly recommend Project Solar Uk, if you are considering solar panels for your property. The process has been made extremely easy and straightforward from initial contact (no hard-sell, simply a reporting of national newspaper reviews) to survey to installation has been less than 2 weeks: panels are up and producing above average amounts of electricity already. This was the third company we had approached about Solar panel installation, and the most impressive. We have a 13 panel system and 5KW battery
We contacted project solar with a view to solar energy. Brett our surveyor arrived on time and spent plenty of time explaining everything to us. I deal with a lot of sales people in my day to day job but never felt pressured at any point. A date was arranged for scaffolding and 10 days later the Scaffolding went up on time and without any issues, disruption or damage to the property. Fitters arrived before 8 am the following day, consisting of a group of 4 young chaps who had driven up from Plymouth to somerset. After a quick survey of the building they commenced work. By 2 pm the 12 panels, inverter, battery and all relevant wiring had been completed. By 3pm the install had been commissioned and the app explained to us. Not one shred of mess left by the team( only a sink full of empty mugs🤣). The Devon and Cornwall electrical team were a credit to their company, polite, courteous and a liking for a hot beverage and cookies. They even found time to make a fuss of our over friendly boxer who was fascinated with them all. All in all i cannot find fault from start to finish. We have noticed a dramatic drop in grid usage on our smart meter which is good to see. Would recommend Project Solar to anyone who is considering a Pv installation but is having doubts as everything is taken care of.
Excellent service seamless throughout highly recommended this company.
May not be the cheapest but from start to finish all done very efficiently & promptly,
Brilliant service, very friendly and knowledgable. Fast install and working like a dream
I'm very much happy with the installation and customer care follow-up calls to make sure everything is on track. The panels are producing the power as promised
My name Diane Dailey I can only offer praise for the guys that came to fit my solar panels. It was raining none stop through out the day and they carried on with the job so professional reliable polite and explained everything to us. They were exceptional if there was a 10 I would give it, I would recommend this company totally.
Brilliant professional and patient from original phone call to after support can recommend to any one who are interested. Project Solar UK Will find a solution if there is one !
Fantastic experience for start to finish.
Good communication, Installers were well mannered and polite. Kept us informed all the time
The installers were polite and efficient. They were conscious not to let the dog escape as they were in and out of the house all day They liked my flapjacks!!!
Everything went well with the installation and the team were very helpful showing us how it all worked. We thought there was a roof leak a few weeks after the installation and the team came back to check it out. It turned out to be our hot water tank! They were very kind about it, especially considering they had to drive three hours to get to us.
From meeting Paul the sales guy through to installation with Jake and the team the whole experience so far has been fantastic Our install went smoothly, but I believe that was mainly due to the experience and professionalism of the guys. Everything was completed in a day. Aftercare has been brilliant, both from the office team and the installers themselves. This is a very professional operation, I would highly recommend them.
I would recommend Project Solar in a heartbeat! From the original appointment with my advisor all the way through the installation, which was completed in 5 hours, finance, supply of all relevant paperwork and after sales support.
Quotation process thorough, installation team friendly and professional and end result underlining a sound investment ...
Representative from Project Solar came to our house and explained everything to us about the benefits of have solar panels and the savings we could make.When the work started to fit the panels it was done within a day and the workers were brilliant very efficient and very tidy .I would recommend anyone to use this company.
Excellent service! Sales person came around and talked us through the process. Our house was then reviews and we were questioned about our usage requirements. We was then given an individual quote based on our house and our needs. Installation day came and the guys were super friendly and helpful. 2 months in and the system is working great! We would recommend Project Solar UK to our family 100%
Great service and well manufactured panels. Seem very strong and durable
Installed very quickly, very clean work, completed all the paperwork promptly. Will recommend it.
Great service, the installation team explained everything in detail and left everything clean. Ashwini the Solar surveyor was fantastic extremely patient and answered all the questions
Fantastic experience all round. All staff I’ve interacted with have been friendly, helpful and knowledgeable. I had all the information I needed to make an informed decision. We’re really helpful with the long-term investment we’ve made.
Extremely professional, from the initial Sales meeting, through electrical installation, solar panel fitment and scaffolding removal. All the teams involved were helpful, informative and courteous. Nothing was to much trouble.
I've spoken with Ezi, a representative from Project Solar UK. His customer interaction was absolutely stunning, and the service was provided at a fast pace. I truly appreciate his efforts. Additionally, the entire team at Project Solar UK has been incredibly professional and responsive. Their commitment to customer satisfaction is evident, and I highly recommend their services.
Very professional organisation. No badgering to sign up. Came in with a great price after some negotiation. Installation team were punctual and tidy and explained system at the end.Installed now for 6 weeks and appears to be working very well.
Really great from start to finish. Sales visit was really easy. Answered all questions and made everything very clear. There’s a huge amount of conflicting information and I felt that I got a very honest approach from project solar. Customer service is great. Kept me up to date all the way through. Strongly recommend.
Very professional from quote to installation, PSUK also ensure you have all the documentation you need and very helpful post installation service! I would definitely recommend.
Gentleman that sold us the products gave us lots of detail and answered any questions. He wasn't pushy and let us choose in our time. The installation was done in brilliant timing and very tidy.
Very pleased with service, very clear and prompt service and replies to any enquires I had. A+++++ Service
Great service, thorough and made sure we understood everything. We were impressed by how easy and swift it has been
Project Solar UK. I would be the first to admit that i knew very little about Solar Panels! I just thought they would be very expensive, and as we are oap’s we would never get ‘our money’s worth’. Then along came the rep - no hard selling - just simple, plain talk and explanation of how they work. The fitting was simple, all done in one afternoon - no mess, no cleaning up etc. really tidy, professional fitting. An excellent team of workmen and a really good company with access to real people! The cost was very good and we are instantly saving on our electric bill and the grid is already paying us for the surplus electric our panels are making. Would recommend Project Solar to anyone who is just slightly interested. They are a trustworthy, good, honest Company.
The whole process from discussing our requirements to the installation was extremely smooth and quick. I didn’t feel pressured at all during the sales process and all of my questions were answered on the spot. The installation process itself took just over ½ a day, the installers were polite and took real pride in the work they did. Thanks Project Solar Team, I will have no hesitation in recommending you to family and friends.
Very happy with the result. The whole process was explained prior to agreement and all questions answered. Fitters were on time and very professional. No mess and no fuss. All completed in a day.
Great service from start to finish. I would highly recommend.
Great communication, quick swift service The installation team were punctual, tidy and very informative about the product
First class. Very good information that checked out and no salesman pressure. Very pleased with installation and savings now being made
Great company, from before the start of the installation of our equipment and after, we were kept informed as to what was happening. Very professional and would highly recommend.
The installation of my solar panels went like clockwork. Operatives came at 0830 and left at 1530. Everything working fine .
I've recently had solar panels installed with Project Solar UK. We've been looking into it a lot and I decided to get a quote from them as they had excellent reviews and were one of the larger installers in the UK. Mark was able to come out the day after we inquired and we had a good chat about the options and what might be right for us. They weren't the cheapest quote we had but the thing that won us over was the higher capacity panels that were offered which worked in the British weather and the option to install a decent battery. The install process was really straightforward, scaffolding went up the day before the install and the team installed the solar panels in a few hours the next day. The team from Project Solar has been in contact throughout and answered any questions we had as they arose. We've had them in for a few days now and it's fun to see on the app just how much energy they are generating. It's certainly noticeable on our electric bill as our usage from the grid is showing nearly nothing since they have been turned on. The only thing left to do is wait for some certificates to come though to finalise the switch to the octopus flux tariff to maximize our return on the panels. Overall, highly recommended and really pleased with them.
The service from initial contact to the lengthy and informative sales/consultant meeting to the install was second to none. The consultant Paul was really helpful and spent a lot of time explaining explaining the system benefits savings and costs as well as finance plans. The fitting team both arrived when arranged and were again professional and friendly. Very knowledgeable patient and helpful. The install from start to finish took one morning yet they did not seem to be rushed and very proficient. They showed me how to install and use the app and also left all areas clean and tidy. Could not ask for a better service
From start to finish the process of buying solar panels from Project Solar was a good experience. The salesman was knowledgeable and thorough and worked out the cost, no pressure was put on us to move quickly and when the quote was accepted he returned to measure up and the whole experience was professional. In between the ordering of the panels and the installation we were kept up to date with the information we required to get the system on line once it had been installed. Installation was carried out 3.5 weeks after ordering. The scaffolding was erected 2 days before the installation and taken down two days after installation which we thought was good timing without having to have the scaffolding up for too long. The crew that installed the panels worked non stop to get the job done in a professional way, everything was tidy and all the packaging etc was taken away. They, too, were knowledgeable and they explained everything we need to know and talked us through setting up the app. All in all we are very satisfied. We are now up and running on the Octopus Flux system and our electricity costs have plummeted!
Absolutely brilliant!!. Their sales rep came and advised us on what we should have and what was on offer price wise. No pushy at all. Well presented!!. . The installation team came on the agreed day. Very clean and precise with not much more than a dustpan and brush to clean up with. Accessed the loft and never moved anything !. Took 💯 care on the roof,and made some repairs that a scaffolding contractor had made some damage to!. Overall we had what we wanted and where we wanted it with no hassle at all. Really do recommend Project Solar. Very professional and the panels supplied are extremely high quality. Thank u project solar. A £120 the first month off the bill that we saved!!!!
1st class service with zero pressure applied to sign up for anything. And explained how it benefits people in a way you understand
Easy installation Kept informed of the process throughout. Products all under warranty and working well.
Everything explained clearly from pitch to installation, no issues at any point and can already see the benefits. If you are thinking of getting panels installed I would recommend project solar.
Great company - pre sales was very informative and friendly. Installation was very quick and always kept informed. Highly recommended- thank you ProjectSolar
After several months of research into Solar Energy panels, I opted for Project Solar. They have been fantastic from start to finish, professional and excellent customer care and information. I'm so glad I chose to go with Project Solar
I have recently had Project Solar UK install 8 solar panels. From the initial meeting with the rep who was very professional. He gave us an overview of the company, explained the process and how solar panels would affect our energy bills in the future. The whole process was straight forward, form the scaffolding company, panel fitters and electrical company involved. I can't express highly enough of their professionlism and communication from beginning to end.
We chose Project Solar for our PV installation on the recommendation of a neighbour, and are glad we followed their advice. All stages of the process, from the initial conversation with their sales rep through to a follow-up call from after-sales, were handled efficiently and the project was completed in line with the quoted timescales. We couldn't be more delighted with the final result.
Amazing company and offers staff keeping in constant contact. Sales rep super helpful and polite. Install team same very polite and kind offered to do all the clean up after install and ran me through how their app works and what reading meant 10/10 will recommend to anyone i can
Such a great experience with these guys, the chap that came round to survey and sell us the products knew his stuff, was friendly and was there to answer our questions, there was no hard sell. The installers were great, there was an issue with the scaffold, so they had to install in 2 days rather than one, but very friendly and great guys.
We have been really happy with Project Solar UK from start to finish. The process has been relatively smooth. We didn't know what to expect, but feel we have been looked after and we have had quick responses to any queries that we may have had. The install itself was done within a day, scaffolding was removed quickly as requested too. It's exciting to know that we are now generating our own electricity and fascinating to watch our self use/consumption compared to our grid consumption.
Great people, great experience, highly recommend
Excelent service overall from start to finish
Great Communication and friendly staff, would recommend
Great service, polite and punctual technical instillation
Fantastic company, very friendly and helpful from start to finish. Derry and Adam did an amazing job.
Fast professional service from quote to installation. All the information was set out in a way that was easy to understand. I felt supported and informed at all stages. Can’t fault the install team. Fast and neat! Would highly recommended using project solar for hassle free solar.
After accepting the quote, the engineers came to install the panels etc. within a short time. They were friendly and helpful and were no trouble. The job involved taking power from the attic down into a bedroom cupboard and then further down into the garage but they made no mess and everything went smoothly. Would absolutely recommend them.
From consultation to post installation, the service from Project Solar was first class. No hard sales, just thorough explanation and time to think over all options. We opted for the more expensive option with lifetime guarantee but there was no pressure to take that route. The installation team were efficient and tidy, as were the scaffolding team, and the customer support were attentive.
Highly recommend project solar fast stress free installation from start to finish
The guy who came was great answered all my questions what was fantastic. The installation was quick and got me set up and good to go
Really impressed at the turn around on this. Within a month of our first meeting with project solar, we had our install and were fully up and running. Really friendly team, and the installation team they used were fantastic
From start to finish this was an excellent purchase. The salesman was very knowledgeable and professional. Not pushy in any way. The team at Project Solar kept me updated and informed right through the whole process and afterwards. The installation was very smooth from the scaffolding chaps arriving bang on time as advised to the panel installation team also arriving on time. My property was left in perfect order and the chaps who installed took the time to explain everything which was really appreciated. An excellent team throughout. Thank you
We arranged for Project Solar to install our Solar system. Unbelievably, the scaffolding came a couple of days before, hassle free, then on the day two chaps turned up and installed everything in 4-5 hours. The Electrician was to use trunking for the wiring but was able to use a stud wall instead with no fuss or mess. The scaffolding went the next day. Amazing, can't remember the last time we had a job go so smoothly from start to finish.
Project solar where fantastic from the start to the after service. All staff are very knowledgeable and passionate about their product. Would highly recommend.
Project Solar’s customer service is second to none, from the initial conversation, to the surveyor’s visit and full explanation to the install and follow up. I couldn’t have asked for more. Not only do we have far lower electricity bills (currently pounds and pence a month), we’re now making money from solar, feeding back to the grid and getting paid for it. Btw it’s not just sunlight that generates the electricity, it’s also natural daylight (which is handy considering where we live - north Cumbria 🤣). All in all, one of the best decisions we have ever made. If you’ve ever been thinking of going for solar, I would 100% say go for it especially if you go with Project Solar.
Excellent professional service, installation very efficient, great follow up customer service
Everything with Project Solar UK has been clear. From the initial call to arrange a surveyor, through to the installation, to post installation. There has been a phone call, and e-mail contact at every stage. They are prompt and responsive. Solar PV installation is a big investment and you get the feeling you are in capable hands.
Absolutely fabulous process. From start to finish, great communication. The scaffolding was up and done in less than 4 hours and next day panels, battery, all the installation done in around 4 hours. So quick and all up and running straight away. Very competitive price too. So well organised. Would definitely recommend.
Sales team were attentive to my system needs. Customer service team kept me informed of progress throughout the process. Installation team were brilliant, knowledgeable, clean, tidy, careful and the end product looks great. DNO approval obtained, 31 panels fitted, battery and inverter system scoped, designed, fitted and commissioned with 3 weeks. Incredible.
No high pressure selling. Great service, quickly installed, minimal disruption. Good communication to check I was happy every step of the way.
Solar panels was installed in 1 day very efficient and polite team and looking forward to saving on my bills now. Was worried the panels would not look nice on my house but they look really good.
Everyone were very helpful and polite. Quick to respond and receptive and helpful with all questions. The solar panels were fitted quickly and they look great. Hopefully they’ll save me money in the future and help the environment along the way.
We had a comprehensive visit that helped us make an informed decision about our purchase. We could choose a convenient installation date and the installation team were efficient and explained how the product worked.
From the first phone call, to Mark Styler - senior surveyor - coming round and telling us how our solar panels will benefit us, project solar have been in constant contact and support. There was no pressure or hard sale and all the information they gave was clear and transparent. Throughout the installation process they checked in to make sure we were happy and the lads that come round to fit the panels were courteous and respectful. They’ve only been in around 2 weeks and we can already see the benefit - would highly recommend!
Top team, very professional and easy to reach if needed
Bunch of unprofessional amateurs. Did not turn up twice for consultation appointment and didn't have the courtesy to let me KNOW on both occasions. Shocking behaviour and I have got no confidence they can carry the job if they can't even be bothered to turn up on the initial appointment. DO NOT RECOMMEND!
A simple online request to a fully installed solar system all carried out by Project Solar. Installation carried out in one day by a team of very polite installers. Work was neat and tidy and open to my request eg hiding cable runs where possible. No hard sell from sales staff and good communication from after sales. Queries and concerns were all answered satisfactorily, putting me at ease with the whole process from initial enquiry to installation.
Great service and installation. Very proffestional, kept us informed and every thing was as stated.
Great service from start to finish. Cannot fault the service and product installed. Friendly sales person. Efficient installation team. Great support team and information.
We found Project Solar to be, professional and polite, in their approach to both selling us their services and throughout, the whole installation. I would definitely recommend them to my friends.
Fantastic service and quality work. Constant communication throughout the process.
A good experience all round, the fitters were brilliant and knowlegable
Project Solar were fantastic. From the initial consultation through to the installation it has been a really positive experience.
I would like to thank project Solar uk for there excellent service on providing us with a Solar power supply that will help us reduce my energy bills. If anyone is thinking of getting Solar panels i would Highly recommend project Solar uk, not just for the Solar panels but also for there excellent customer service.
Project Solar were fantastic from begining to end. Swift service, fantastic installation, all the staff were pleasant and so helpful, never felt pressured into making any decisions. Thank you very much.
Sam was very professional and friendly. He explained everything in a lot of detail to ensure we understood everything. Project solar have been excellent with checking the progress and ensuring we were happy with the service throughout.
100% happy with my instalation. The guys couldn't be anymore helpful and accommodating, happily recommend them
Well worth it. Energy use plummeted right away saving money. The team were great from the main office to the roofer and electrician. Good deals too that make it affordable when you don't have lumps of money floating around
Excellent job, pleased with everything from start to finish. Thank you
"Fantastic experience from start to finish! The Project Solar team were knowledgeable and professional. They ensured everything was clear about the process and pricing. Installation was quick and smooth, and the panels are working great. Highly recommended for anyone looking to switch to solar energy!"
Project Solar Solution: 5.92kWh (13 panels) + 8.6kWh Battery Storage Project Solar have done an outstanding job completing our solar + Battery installation in two weeks from first contacting them. I did as recommended and researched to find reputable installation companies that had been in business for a few years, that offered Tier 1 products, industry leading warranties and had excellent reviews. From the first phone call I was offered an onsite appointment within a few days. I wanted someone to visit and that I could question thoroughly! Johnathan was the person allocated as our account contact and site surveyor. He was pleasant, very professional and on-time! No hard sales person in disguise. He took time to explain Project Solar's proposition, wanted to understand our energy usage and requirements from Solar going forward and following the survey had the tools to provide a proposal that explained how the Solar + Battery solution could benefit us. Conservative numbers used (including weather for our location etc.) in calculating how the solution would give R.O.I benefits and payback time. Project Solar's operation is large, with well trained people, systems and processes to ensure that customers receive excellent service and communications from the specific internal teams e.g. project management. They are extremely well accredited with most if not all the industry organisations you could ask for. Because of their size, Project Solar appear to have an excellent relationships with supply chain and access to products where others may have lead-time issues. All of the above combined with the product guarantee's and warranties made our decision very easy. In fact Johnathan was able to submit his survey and proposal for verification almost in real-time and was able to secure a fast track installation a week later. The solution cost was slightly above that of competitors as but the total cost of ownership was in my opinion the best. Price is one part of the equation! Scaffolders came the day before the installation (Monday), Installation team arrived yesterday (Tuesday) and completed everything with the day. Each member of the teams were pleasant, knowledgable and skilled. They seem happy employees and wanted to provide an installation they would be proud of. There was no mess left, and before leaving asked if I had any questions and I was shown how to download and use the Fox 2.0 app which was bespoke to the manufacturer of the Invertor and Battery. The team at Project Solar have been very proactive and responsive in their communications which certainly gives a great impression. The weather has of course taken a turn for the worst but I can say we are generating power even in awful low light conditions which is comforting to know. Next step is to switch to Octopus Flux Tariff to enjoy receiving payment for export of excess energy etc. Hoping the necessary documentation needed is provided quickly so we can obtain maximum benefit from the system. Project Solar remotely monitor the system ongoing now to ensure all is working well. In fact they will remotely ere-configure our solution once Octopus Flux switch has taken place so we can export energy etc. Photo's of the Invertor and Battery installation in the loft, really neat job accessible but out of sight! Picture of 8 panels on South facing roof and there are 5 panels on west facing roof. Totally recommend Project Solar
Poor service. Faulty product.
Can’t talk highly enough of project solar throughout. Top class service, worth every penny
Project Solar were very quick to complete our installation. Communication throughout the process was great. The team who completed the install were friendly and efficient. Overall good experience and super happy with our panels
Can’t say a bad word about the company. Top service from start to finish. Every interaction with any staff member from project solar left me thinking wow what a nice person! We actually spoke to a few different companies about solar panels and batteries and although they may not have been the cheapest, (but probably not the most expensive either), the quality of panels, batteries, safety, customer service, warranty, speed and information at every stage is second to none. So far very happy and worth the price!
Project Solar brilliant from start to finish. Andy designed system. Great scaffolding and installation.Working perfectly. Highly recommended. Nigel decGay.
Having made enquiries to several solar companies, I went with Project Solar as they were well established, did not overestimate the savings and had better track record over the newly established companies. Oliver who dealt with the technical design was very knowledgeable and our installers Steve and Brad were just amazing. I am always sceptical when it comes to installation and building works. However, the job was completed as planned and in record time. The guys were turned up at 830 and we're done by 1230. Very professional and efficient. I will definitely be getting some additional panels and increased battery capacity in the near future from Project Solar. Thanks again Jason S
Really pleased with the install from beginning to end. Once the quote was accepted afterthought survey things moved quickly and we were all set up within a couple of weeks. Brilliant.
Solar panels and batteries fitted and working in less than a week, minimal mess and disruption. Power being pulled off the grid has tumbled.
Can't fault them. From day 1 good clear communication. Very clean and tidy. Brilliant after sales
I had a great experience with Project Solar, the value of product with warranty was a massive part of my decision making process. Spencer the sales rep and the installation team were fantastic and everything completed within 1 week was impressive. I would and have recommended them to friends and family.
We chose Project Solar to install our solar panels because they are a well established firm with a good track record, they use high quality panels and batteries and they also offer installation and product warranties so that if there are any issues we would be covered. Our panels were installed quickly and efficiently, within 2 weeks of booking and the install took a morning. Everyone has been very helpful, answering all our questions, responding to emails and phone calls straight away and helping us with all the paperwork. Our panels have been up for 2 months now and our last electricity bill was £5 down from £150!
Great company start to finish, installers were great and powered through despite the rain forecast. Big thanks to Jonathon from the sales team and Lewis & Billy from the installation team.
Absolutely, very professional, quick, clean, tidy, explained easily to understand, I have already recommended the company. We are very impressed from start to finish, and the follow up after to see if we are happy with everything.
I can't praise project solar enough. From the sales rep Tony Chatwin through to the installation team, it was a very smooth process. We're extremely happy with our solar panels and battery, and would highly recommend this company. Five stars.
An excellent company that was very professional , from the initial meeting to the actual installation and customer service afterwards. On the day of installation, the team were outstanding and kept everything tidy during installation. They were confident explaining everything we needed to know about the Solar Panels. Highly recommend.
Very efficient and quick service
Very happy with the service provided, solar panels are great, customer service always good too
We had a great experience from start to finish and are more than happy to recommend Project Solar.
From my initial enquiry, to the installation of the solar panels, to the aftercare, the whole experience has been first class. Very informative without being pushy, and we are reaping the rewards of solar panels beyond our expectations.
Great from start to finish! Right from the initial consultation meeting to the install to the after follow up calls to make sure everything was working, their team was great. The explained every step of the process, the install team showed me how the system and app worked! Would highly recommend this company!
Project Solar are a first class business, from start to finish i have no complaints. Sales person was excellent, didn't feel pressured at all, explained everything perfectly. Only took 2 days to complete the job, scaffolding was put up on the first day then the Solar panels and battery the next. Everybody involved in the preparation and install worked extremely hard and efficient in what they had to do. Would highly recommend. Thanks to Project solar
A friendly and efficient service on site and from head office.
Great job, quick and very helpful. I an very pleased with my solar panels
Brilliant customer service if only all business could be like project solar. Can’t praise them enough
Really happy with the service provided! Would definitely recommend to family and friends, customer service is brilliant!
Great service, very polite colleagues and very quick to arrange installation.
We have had solar now for a few months and absolutely love it, should have had it earlier, the whole job has been really easy, everything was explained along the route from when the scaffolding would be up, the crew turning up at the said time, left the area as they found it, can’t fault them, would recommend to anyone.
They were fast and efficient with the install occurring in just two weeks from contact. They were helpful throughout from arranging the contract, through installation and the aftercare as well.
Project Solar have been excellent from sales to installation. The sales team have been very helpful answering and dealing with any questions. The installation team were very professional polite and clean. I would highly recommend them.
From start to finish I found all aspects of the process effortless. The Assesser/sales person that came to check my roof was suitable for solar panels was totaly helpfull, answered all my questions and backed up all his verbal "promises/estimates" with an email detailing all, which was on my computer before he left my home. The scaffolding was erected on the day promised and the engineers/fitters arrived at the day and time promised and within 5 hours all was up and running and clean and tidy. The scaffolding was removed a few days later. No complaints at all.
Waste of money, time and worst customer care 😇😇😇
No complaints for now , early days everything seems good , need more time . No problems friendly staff 5 stars .
Excellent product, fitters and electrician completed the works quickly and without drama. Very good explanation of how the system and app works. Totally satisfied with the whole operation.
Mark was great, polite and very knowledgeable, he helped me through the whole process, from the moment he came round to my house and was still talking to me after, to help me with my electric tariff. There were no pushy sales, constant communication, very quick turn around. Would Highly Recommend.
It was a very relaxed experience. No pushy sales team, and very Michael was extremely informative. My installation team were fast, friendly, prompt and tidy. Overall I can’t believe how easy this process was.
Brilliant service. We requested a quote on the 26th of April, we had a survey and signed the documents on the 29th of April and they were installed on the 8th of May! All within 2 weeks! We have been online for 24 hours and have already generated over 20KW of power on a nice sunny May day.
Fantastic company to deal with faultless service from srart to finish
Great service from Project Solar,, the whole process from initial survey to completion was quick and straightforward. The engineers were fast efficient and tidy. Recommend.
It was really quick and smooth to get the solar panels installed. Every interaction has been professional and friendly and efficient. We have been really impressed with the service and would recommend them happily.
Very happy with the work carried out by Project Solar. I can’t fault any part of the process which was completed extremely quickly from the initial survey to the commissioning of the finished installation. All the staff/contractor’s without exception completed their work very professionally and I would certainly recommend them to anyone who’s considering a solar installation.
All the team from Project Solar were great, from explaining how the system works to keeping us updated on the installation schedule. They also sent us all supporting documents very soon after the completion. Now just 1 month after installation we sre getting free electricity and even earning money fom the grid through unused power. We could not be happier and would definitely recommend them to others.
The whole experience started the Rep who was very good at explaining everything & we was very happy with him only downside we thought he went on a bit. But once we had sorted out all that we wanted concerning panels etc. we were happy to go ahead. The day of installation was a breeze the workmen were here nice and early & got straight on with fitting the panels & batteries etc any questions we had it was no trouble for then to explain & go through it with us, in no time at all it was all done & they showed us how it all worked & off they went. Would highly recommend Project Solar & their great installation guys nothing was to much trouble & the after sales so far excellent.
Installed quickly and efficiently. Really pleased as with selling energy back I only paid 55p in April for my energy
To the point customer service and everyone from sales rep to the electricians etc is amazing. Panels and battery are working amazing and already making money back each day.
Service and quality of work offered is very professional. Responses from Project Solar weee very prompt. The workmen were very professional and they cleared and tidied up after they completed the installations of the solar panels and battery.
I thought the customer service from Project Solar was great. I found the representative and installation engineers to be very helpful and ready to answer any questions. I also find the organisation responsive to post installation questions which I've had. The solar panels themselves are very efficient generating over 1500W on an overcast and rainy day in May.
The team explained what time the installers would be here they arrived early which was great. They then runners through what they would be doing and how it would work in the timeframe at all times throughout the visit the team were polite and asked as if we wanted any information on what they were doing at the end, they tidied up. They also downloaded the app for us on our devices and Water through how the apps work.
A friendly sales rep came for a lengthy chat, we agreed to have the panels fitted, within 2 weeks the panels were up installed and generating electricity, the installers were really good, careful and considerate. The office team from project solar have been very helpful and efficient. And the installation has worked perfectly from day one! My only comment is the rates on the finance seemed a little high. Otherwise a very good organisation to deal with!
No issues from start to finish
So far I am really enjoying the experience that project solar UK provides. As I am just one week in I am extremely content as a customer with the service.
The team was great: arrived promptly, extremely professional, did the job quickly with the minimum of mess and explained clearly how the system works. Very impressed with the whole process. Thank you Project Solar :)
Efficient installation team, sales pitch needed tweaking as battery wasn’t sufficient but was happy to sell it to me. The app has no user guide so you’ll have to wing it. Fingers crossed the proposed figures estimated stack up……
The guy who came to survey was polite and explained everything in detail and answered any questions I had. The installation lads we're quick, professional and they explained what they we're doing and set me up on the app and the company would contact me to make sure everything was ok and kept me informed about everything
Great service, couldn't fault the customer service and installation from start to finish
Great service. On time, clean and informative. Really pleased and system working well.
Could not have been better. A really professional and knowledgeable team who worked very hard and cheerfully!
All very speedy and professional. Scaffolders were careful and installers helpful and tidy. System working well as is battery. I have air source heat pump so hope to reap the benefits of solar. Once the sun shines.
The whole process of surveying, informing me of the guaranteed savings, installation, commissioning and supplying the relevant paperwork went very smoothly. I'm very happy that I choose Project Solar UK as my solar panel and battery supplier.
Rated 5 out of 5 stars From the first enquiry to full… From the first enquiry to full installation was a mere 8 days, fully explained product and technical specification, expectations of performance and longevity, warranties etc all prior to contract and survey was very straight forward and sympathetic to layout of the building amenities. Full communication regarding time and dates of installation of scaffolding and system installation. All completed with minimal intrusion or fuss in about 5 hours. Great attitude from the fitting team and neat and tidy placement of component parts.
Sometime ago I had a quote from another company for some reason they couldn’t provide me with their services, a few weeks ago Project Solar UK contacted me and made arrangements for my property to be surveyed, the surveyor was very professional, he explained everything throughly so I can understand, to my surprise he arranged for the installation to start the following week. The installation from start to finish was trouble free, the installation team were excellent, showed me how the app works with my energy provider. I highly recommend Project Solar UK
We have been considering installing solar power for some time, however with a plethora of companies across the UK promising the earth on capabilities and price it is difficult to select which one to go with. Our selection of Project Solar UK was based on the whole team's attitude and enthusiasm from the get go. No question went unanswered and at every stage of the purchase and installation process we were kept informed by either customer service staff or management. The speed on installation of the 10 panels and battery was exceptional and everything arrived on time. The installation fitters were very knowledgeable, polite and enthusiastic about what they were doing. Despite coming across some challenging installation issues, they found away around them resulting in a very neat and easy to access system, which started working immediately. Post installation, the follow up has also been excellent which seems to reflect the companies ethos. Project Solar may not be the cheapest solar power company in the UK but we are firm believers that you get what you pay for and with a long warranty on the whole system, plus outstanding customer care, we wouldn't hesitate to recommend Project Solar UK to anyone thinking of installing solar power in their home.
Great experience from start to finish, and very quick too! phone calls throughout installation, checking everything was ok.
Great install nice and easy from the start. Everything laid out clear to understand. Could just do a few less emails.
Really good company Dave and Matt were great.
From the first appointment to installation, the whole process has been simple and straightforward. We would highly recommend Project Solar to anyone.
Having recently had my Solar panels fitted by project Solar, its time to save some money and to help the environment. The fitting team were great, very customer focused, tidy and polite. The customer service team are extremely helpful and always there to advise when needed.
From the initial consultation and through the fitting process the people involved were courteous, helpful and supportive. The fitting was conducted efficiently with minimal disturbance. The end result is a system that looks good on the exterior of the house and operates very well. The company routinely called to ensure that the work was progressing and that we were happy with the situation.
Installation was great !
Great company to deal with
Good job done clean tidy polite attention could not fault project solar
They gave us all the necessary information and the installation was effective and fast.
A helpful friendly sales guy & very good contractors . All in all a great experience, so far !!
All of the people that I have dealt with in sales and the fitters have been very nice, helpful and polite.
fab experience from Project Solar, friendly, clean and tidy and loving our solar panels and the savings we will now make, would recommend to everyone
Great team, great product. Install team were professional and system is working great. Highly recommend.
Installation went smoothly, installers great explained system very well, just waiting for E-on to sort out the export details
Friendly helpful company. No pressured sales pitch, easily contactable, queries dealt with efficiently in a timely manner. Happy to recommend! 😊
The team fitted my panels quickly and efficiently they were polite and friendly. The explained how to use the app to monitor how your battery is charging and also shows if your electric is going to your battery or to the grid
Absolutely amazing service from start to finish. The whole team were easy to deal, contact and explain everything thoroughly to ensure I understood every thing solar panel related. Will definitely recommend!
Project Solar have been fantastic from start to finish. The initial consultation with Steve made asking any questions so easy and we were able to make a very informed decision about our solar panels. It opened our eyes to how unregulated the solar market is currently and we where impressed with how many schemes and safeguards project solar have put in place in order to protect the customer from deposit protection to fact checking with an external provider to ensure that all of the calculations project solar have done are correct. From the get go we where told Project Solar may not be the cheapest but for so many reasons and after alot of research and plenty of information from The company, my partner and myself realised that they weren't the most expensive either... and you got so much more than just panels. The best warranty on the market by far has reassured us that the system will effectively work for our lifetime (we're only 25 &29). The customer service has been fantastic and from the start we've have had regular check up calls from to see if everything has gone smoothly and to see if we had any questions. Fantastic! Finally, the personal touch of having a meeting face to face in your own home was brilliant, other companies just had online forms and automatic replies. Steve who came to see us was so friendly and knowledgeable. He shared not only Project Solar's views but also his own, other customers and other organisations in order to make the meeting as unbiased as possible. Once we agreed on the solar panels he kept in contact to ensure we were happy with everything and ensured no questions where left unanswered. We would fully recommend! Thank you Steve, Thank you Project Solar!
Cannot recommend these guys enough. The scaffolding went up when promised and they left enough room for my wheelchair, and the guys were cheerful and polite. The solar panel team turned up and were punctual, professional and explained everything and left the place cleaner than when they turned up! The app on my phone tells me how much power is being made and where it’s all going. Should have done this years ago.
I would recommend Project Solar as a company to install your solar power. The sales cycle was very friendly, open and informative with no sales pressure. I felt that I was making an informed decision. The installation was smooth and again the lead engineer was very helpful with information, progress and sign off. My solar panels and battery are now working flawlessly and I am very happy with what I bought.
From the start of the process to the very end, the solar installation with Project Solar UK has been excellent. From the surveyor, to the design team looking at what was possible, to the installation team and phone followup everthing has been carried out in a very professional and efficient way. Highly recommended.
From first contact to the end of installation dealing with Project Solar was a pleasure. No hard sell just hard facts from Micheal. Fitting team turned up on time although 1st attempt had to be suspended due to the condition of our roof tiles advise was given and after rectified 2nd visit again arrived on time and installation completed. Wayne the engineer explained as he continued and set up the system and app with me. First class before and after service from the team.
As soon as we gave the go ahead for our new Solar Panels, Project Solar managed everything efficiently. From scaffolding setup to install day, we were always kept up to date and everything was done on time and to a great standard. Everyone we met at each stage of the install was also very professional and walked us through each step. Everyone on the phone was also great and we were always made to feel that we could reach out anytime if we had further questions. Quality service, Highly recommend.
Fantastic all around!!
Project solar staff were faultless and professional it was a shame that they were late down by the third party scaffold company.
Everyone representing this company made the fitting of our solar panels a pleasant experience The punctuality and workmanship of all concerned was impeccable
Good experience of having chosenProject Solar for solar and battery installation - The process from signing up to installation was quiet speedy. Roofers and electricians did a good job of installation and explaining details of the app; Left the place neat and tidy.
Very very impressed with the whole experience of dealing with Project solar UK from ordering to the instillation everything was so efficient and professional the workmanship was outstanding ,so neat and tidy and the equipment appears to be of a very high standard. Would not hesitate to recommend to anyone
The installation of the solar panels, inverter and battery was very smooth and efficient. They arrived promptly and finished at the expected time. The system has been running without issues since it was installed about 5 days ago. I would be happy to recommend them to my friends.
Firstly, the time between the consultation and agreement was mind blowing in that it was very smooth and quicker than anticipated. Secondly, the execution of the job was even more mind blowing. Very professional and good customer relations throughout the process. Just a day and my solar panels with batteries all installed. Cannot be any happier with Project Solar UK. If anybody is contemplating on solar do not look anywhere other than Project Solar UK. Thank you Project Solar UK for a fantastic job done.
Definitely would recommend Project Solar probably the easiest decision I’ve had to make from Shane coming round and explaining everything to us, and the team that installed the solar in under 4 hours and done efficiently. Brilliant 😁
The rep was polite, friendly and professional. They were upfront about how long the visit and survey would take (about 90mins). There was no hard sell. They kept good contact and made sure I was happy with the info provided. Once contracted they were quick to act, booking in a convenient date/time. The office kept in touch to make sure the various teams turned up as scheduled, and followed up once the work was completed. The team that fitted were very good. Again polite and friendly, and very tidy. My electric meter is not on an external wall, so the regional manager called to discuss options and made sure there was a plan A B & C if plan plan A wasn't feasible. Would recommend
Made the whole process of getting solar panels and storage fast and easy! Install went without a hitch, and support was responsive and helpful throughout. Really pleased with our new setup, and with the entire process
From start to finish our experience of Project Solar was above expectations. From the Sales person, to the installers, to customer services everyone was professional and no question was too small to be answered, throughout the process every step was explained very clearly and once completed we always got a call to make sure we were happy. Even though we are now up and running I would not hesitate to contact Project Solar if a problem were to arise. All in all a number of Companies I have been in contact with over the years for all sorts of work, they could learn a thing or two from this Company.
Great job! Excellent service and product from start to finish. I can highly recommend them. Initially surveyor Mark explained in great detail the product and service and how it worked. Mark arranged everything and three days later all done, very friendly and professional service. 2 lads Adam and Wayne installed the panels, they explained the Phone app that you have that then monitors the input of energy etc, lovely lads. What an asset to the company Mark is as he explains everything and has amazing personal people skills. Really excited to get earning some dosh once I am linked up with my service provider and using Octopus flux. A very happy customer!
Everyone at the company is really nice, polite and professional, couldn't of had a better experience
The work was finished in a day and the guys that did all the work were brilliant, really friendly.
From my initial enquiry, through providing plenty of information AND answering my seemingly endless questions to installation and follow-up, the whole experience has been amazing. Not the cheapest but by far the most thorough in terms of ensuring that i was able to make an informed decision!
Brilliant service arrived on time. Did a fantastic job. Clean up and left everything perfect couldn't of asked for better service. Since fitted any questions I have or any advice I need they are so helpful. Highly recommended. Just received my first electric bill and the savings are fantastic .
Excellent Company. very professional, helpful
Very quick and professional from start to finish Would highly recommend Project Solar to anyone thinking of installing solar panels
Perfect company to use was very helpful. The team answered any questions that. I have recommended this company to everyone that I’ve spoken to, and I will keep recommending them.
A very friendly, pleasant and quick experience. Customer service was spot on with any questions during the whole process. Installers were friendly and knowledgeable. Would definitely recommend
Fast installations, consultant that came to explain it all to me did an amazing job and explained it all very thoroughly, dedicating me a lot of time and responding to all my questions, the installers were very respectful and efficient and explained me how to use the app very well. Definitely recommended!
Excellent experience from start to finish. All doubts aplayed and all questions answered by the project and sales team, the journey to installation handled well and the installation itself couldn’t have been smoother. Helping the bills and helping the planet. Recommended highly
Yesterday (24/04/2024) Project Solar installed solar panels and storage batteries at our house. The whole experience from the Surveyor coming round and going through what they can offer based on our property and requirements to the actual install was excellant. Everything was explained in detail so we understood what was being offered and there was no pressure selling All the staff we spoke to were friendly, helpfull and professional. Nothing was too much trouble. I would not hesitate in recommending this company to anyone thinking of going Solar.
Very polite, extreemly punctual, and a job well done.
A good example of teamwork is from the first point of contact to the team arriving on time, being polite, patient with questions and completing the job well within the expected time. Thank You
From start to finish everything ran very smoothly. Scaffolding, installation and being kept informed all the time exceptional. Any questions resolved immediately. Very happy.
Great installation Explanation all the way Faultless after service
Great company. Good customer service, good price. Excellent communication..
Installation was smooth and the team was very friendly. Highly recommended
I had my solar panels installed in February, team was punctual and clean and careful explained how to use the app.
Project Solar is a very professional company we have been totally happy with all aspects of this project. All done as stated and the panels look great. Very happy thank you
Outstanding service all round, administration & installation team could not wish for better
The company went through everything. We particularly appreciated guidance pre installation as we had another system on the other side of the roof and battery. Always been happy to answer questions if you phone up.
From the first interaction, the information provided by the consultant Elias, everything that Project Solar have promised, has been delivered and we are very happy with the overall delivery and support that Project Solar have provided. We moved to a new house and have a tonne of work done from a host of different providers but without a doubt, Project Solar have delivered above all others. Thank you
I would highly recommend Project Solar UK if you want solar panels installed. They offer a fully inclusive service and were very professional throughout the installation. Their surveyor Jobin was very knowledgeable and the whole experience was well organised and completed on time and the installation team were very helpful and worked hard to make sure the job was completed to our expectations. We are very satisfied with all elements of their work.
A complete and seamless service from assessment and review of existing power use to proposed system, installation, after sales and compliance documents. One of the best home improvements experiences by a supplier I’ve experienced. Installed within 3 weeks of initial survey, access scaffold erected day before and struck day after the 1 day install. Handover and all compliance documents through within a week and in to Export Tariff on 14th day after install which is the minimum timeline. All trades respectful of propery and very neat and tidy. I would not hesitate to recommend Project Solar UK.
The installation was started within weeks of agreeing to the installation. The install, including the scaffolding was well organised and professionally done taking a little over a morning to complete with the scaffolding removed within a week. All the paper work and certificates to get me up and running with Octopus Flux (I am an existing customer) was completed within a fortnight. Overall a very smooth operation from the initial explanations of how it works, the calculations and performance predictions to the installation and provision of the necessary certification. Brilliant.
Great service and very efficient and accurate.
Fantastic customer support 👏 and affordable payment plan
The performance of the first rep was poor, but that of the second rep (a few weeks later) more than made up for it. The final contract was judged to be a fair price by another installer (who responded too late to quote but asked how much I had agreed), and the communications were plentiful. Everything happened as and when planned, and now I am awaiting just delivery of the necessary documentation to enable me to move energy supplier.
So far, so good. Everything about Project Solar from the Solar Surveyor (Very Knowledgeable and helpful), the team in the back office (Very helpful), the Electricians (Professional, safety aware and with excellent attention to detail), the Panel Installers (Again, V. Professional), the financing (simply and easy to understand) and just the entire process in general has been very good. Other companies would do well to use Project Solars approach as a case of best practice. The system (before switching to Octopus Flex) is also performing above the standard expected with it more than meeting my households needs. Looking forward to actually stepping it up a gear with Grid Trading. Overall - Would happily recommend and have been doing so already.
The salesman appeared to be genuine and knowledgable, and before he left I had paid a deposit, and a date was settled for the installation. Within a day or so, the scaffolding company had contacted me with a time and date for the scaffolding to be erected. It was put up absolutely on schedule. The solar panel fitters, two of them, arrived on the day, on time. One fitted the panels, the other wired it all in. A very friendly, experienced and efficient pair: all was completed by mid-afternoon. In the following days the documents, insurances, guarantees, and certificates arrived. At various times throughout the project, Project Solar managers phoned me to ask how it was all going, and were there any problems. Overall, I was very impressed with the speed, efficiency and organisation of Project Solar UK, and I would highly recommend them.
I recently had Project Solar install solar panels on my home, and I couldn't be happier with the results. From start to finish, the experience was seamless and professional. Firstly, I was impressed by their knowledgeable team who guided me through the entire process. They took the time to understand my energy needs and design a custom solution that perfectly suited my home. Their expertise was evident as they addressed all my questions and concerns with patience and clarity. The installation itself was swift and efficient. The crew arrived on time and worked diligently to get the job done without disrupting my daily routine. Their attention to detail was commendable, ensuring that the panels were installed correctly and all the additional equipment was installed safely and in the location of my choosing. In addition to the excellent level of work, the team were so pleasant, accommodating and polite. They set me up on the app that is simple to use and I can clearly see how much I'm generating, the battery charge/discharge, my house load and what I'm drawing or giving back to the grid. Not only am I going to be saving money, but I also feel good knowing that I'm reducing my carbon footprint and contributing to a more sustainable future. Overall, I highly recommend Project Solar to anyone considering solar panel installation. Their professionalism, expertise, and commitment to customer satisfaction are truly unmatched. Thank you, Project Solar, for a job well done!
Really great service from the quotation and installation teams, explained any questions we had and really happy with our new panels.
Project Solar UK. 5 Stars. I wish I could remember the names of all who were involved so I could thank them personally. From the beginning to the end it has been a pleasure dealing with such a professional company and the third parties. The quality of their work / product has been outstanding. Bobby the surveyor was extremely knowledgeable and helpful answering all my questions even on his day off. The installation and customer service teams were always professional dealing with the whole process exponentially nothing was too much trouble. They say you get what you pay for, well I could have paid less but at the end of the day I was willing to pay for the professional service that includes the after sale, which for me is priceless. I highly recommend Project Solar UK.
The installation of the solar panels was very efficient and stress free. The installers were friendly and explained the the whole process. The area was left very tidy and clean. Any queries we had since installation have been dealt with swiftly. I Can recommend Project Solar UK to anyone.
Honest, experienced and well advised.
There was nothing that left me concerned about the installation of solar panels at my property. I found it a job well done
Excellent service from the pre sales ans install team. Very easy to deal with.
From initial contact to completion of installation, every step was clearly explained and professionally carried out
Good installation from start to finish. Everything was well explained, the two guys installing the system were punctual, polite, professional and helpful
Great experience from start to finish, everyone I spoke to where friendly, courteous and explained clearly any queries/questions I asked. The advisor did a home visit approximately a week after making an enquiry, once I made my decision to have solar panels and battery storage with Project Solar UK, an installation date was offered same day. The installion went smoothly with good communication that everything was progressing as anticipated. The scaffolding, solar panel installation and electrical/battery installation where all done with minmal disruption and home kept clean. One improvement I would reccommend would be an online configurator to be able to compare number of solar panels and battery size price options.
My experience with Project Solar UK has been excellent from the start. Great company to deal with, all staff with whom I have had contact have gone the extra mile. All was straightforward anyway but the process was explained to me in detail. The Sales Rep, Paul Plummer, has been fantastic, as we're the installation team. I wholeheartedly recommended Project Solar UK.
Great service really quick installation kept nice tidy and made sure everything was how I wanted it
From initial consultation to job complete easy well explained on the ball for comfirming each phase of instalation well happy
Solor panel and battery system install Quick turn around from start to finish without any problems. Both the scaffolding company and the installation team was very good.
Everything went smoothly, from the initial process to installation. Any questions I had were answered promptly and effectively. I specifically commend Mr Maxwell Demaki of PSUK who has been working tirelessly to assist me to the best of his ability.
Great experience with project solar. My husband and I are young and just purchased our first home not only are we eco conscious but also saw a great opportunity to invest in something that will keep running costs for our home at a minimum. We are still in the process of getting everything properly set up along side our energy provider and getting our heads around how to make the most out of the system but I couldn’t recommend it more!!
Excellent experience with Project Solar UK
Very happy with my solar system provided… good advice and great instillation .. works really well for me … highly recommended
Great service. I had solar panel installed without any issue. Good customer assistance. I was given informative information to make decision for installing solar panel. Thank you.
I spent quite a bit of time reviewing various companies for solar panels before settling on Project solar Uk as my choice. it was certainly a great choice as they have proved to be first class. The sales engineer who came out to assess our requirement for solar panel installation was very friendly and helpful and not pushy at all. He spent time explaining fully all details of the panels and ancillary equipment such as batteries, inverter etc. plus what was the proceedure for connecting into the grid and exporting our excess electricity. All the required documentation, certificates and warranties were supplied by Project Solar Uk after the installation. The scaffolfing was erected the day before installation without any problems and removed the day after installation was complete. First class service and no mess. The installation team arrived on the morning of the date agreed and were very professional and friendly, explaining everything as they carried out the installation. After everything was completed, and any mess was cleaned up, they explained how the system worked and and put the monitoring app on my phone, (this is a brilliant piece of software which shows how much electricity is being generated , how much I am using, how much is going into and out of the batteries and grid). I can highly recommend Project Solar UK to anyone looking to have solar panels fitted, I have been very impressed by their service from the initial enquiry, installation and customer service, ( nice to speak to real people on the phone, not a pre recorded message!!!)
Project Solar UK exceeded my expectations with their exceptional service and expertise. From initial consultation to installation, every step was seamless. Their team was professional, knowledgeable, and efficient. I highly recommend Project Solar UK to anyone looking to switch to solar energy. A solid 5-star rating!
Right from the beginning of the process, Project Solar have been great. From meeting our agent, Tawanda who was a very pleasant man, to our installation team and all telephone communications. The scaffold team caused a bit of a concern by not arriving on the expected day, but that was resolved very satisfactorily as they came out early on the Sunday morning. Particular praise to Tawanda who worked hard to resolve an issue with panel placement and redrawing of contacts as a result. He really put himself out to help. Additionally very happy with the installation team who also went above and beyond in horrendously bad stormy weather, news worthy in fact. Once on the roof and installing they noticed a few issues with some of our tiles and very happily did some fixing of them whilst up there. Given the extreme weather, they were cheerful throughout.. at times I was worried about them continuing their work. Couldn't be happier, fantastic company. Thanks to all!
So far so good, there was a minor damage to the ceiling of one the bedrooms, but it was promptly fixed on the next morning
Fully discussed with good information to enable decision making, followed by a friendly and efficient installation within two weeks.
From the initial meeting with the sales person everything was explained extremely well there was no pressure selling. The sales person explained everything in great detail which we could understand . The installation team were excellent and again very professional in their approach. Making sure everything was left as found. The engineer was very informative on the installation and spent a considerable amount of time explaining how the system would work and also was very helpful with installing the ap to our devices. I would certainly recommend Polar Solar UK to any one who is thinking of solar panels
From the initial enquiry to the completed installation, including all the paper work and certification we’ve received immediately after, everything was effortless and all taken care of without any intervention or having to make numerous phone calls by myself. The scaffolding went up quickly and was down just a couple of days after the installation. Everyone was very clean, tidy and efficient. I’ve been very impressed with how everything has been handled and carried out, I would definitely recommend Project Solar.
Good install and Ali was a great help from start to finish
Project Solar organised the instillation, scaffolding and the correspondence was clear and work done to schedule. Followed up with phone calls to check
Project Solar, assessed and delivered as promised fully up-to-date all the way through the process would highly recommend using this company.
Really good experience. Very professional and great customer service. Scaffolding and install team were fast and efficient. Solar app for your phone is very easy to navigate.
We had someone visit our house to discuss our what we wanted and answer any questions. We had quite a few questions, but the representative had no issue with staying until everything had been cleared up. They left us to think about it and we ended up arranging the installation within a week. Prior to us being able to arrange an installation date, we had to get some issues regarding planning permission sorted out. This delayed things whilst we worked out what was needed to suit the council's requirements and got everything together. Project Solar did offer to provide the services of an architect who could have done this for us, but we wanted to avoid the extra cost alongside that of having the panels installed. The team were patient and offered to help with anything we needed them for during the process. The scaffolding was installed by a third-party contractor. We had some uncommon requests related to part of it needing to be on our neighbour's land. I called the contractor to confirm things and did actually have to inform them of our needs, but it was a quick call and they accommodated things really well. It was installed within the day and the people carrying it out were very friendly and professional. The installation of the panels and storage battery was a similar experience. There were one or two things that needed to be sorted out over the phone, but nothing major. We ended up needing for someone to return a couple of days after the panels themselves were installed to install the bird netting, as it seemed there had been a miscommunication somewhere within the process and it hadn't been added to our initial installation. Again, the installation of both the panels and bird netting were carried out by friendly and professional people. We had arranged for the scaffolding to be taken down by the end of the week, which meant that the bird netting had to be installed within a few days, but this was handled well. We also had an unscheduled call from the electrician and his team as they had found one of the batteries from our installation was still in their van the next day. It would obviously have been preferable for this not to have been necessary, but they were honest about it and rectified the issue straight away. The removal of the scaffolding was also quick and pain-free. It's been a couple of months since the installation and we haven't encountered any issues with the panels, battery storage, wiring, roof tiles or anything that we could possibly have had issues with. Would definitely recommend them to others.
Good service friendly installers cleared all rubbish on completion
Great experience, great scaffolders and a awesome installation team.
5 stars. Great team arrived on time. fitted panels quickly and without leaving any mess. Explained everything clearly to me. I’m very happy with my solar panels.
Loving it , from the start it has been amazing . Sam explained everthing , how it all works and the apps . Installation was quick and smooth , the guys showed me everthing and were brilliant . Now i can enjoy the fact i will no longer have to pay big electric bills ❤️
12 panels installed within 3 weeks of survey. Really neat job done by 2 lads. All equipment is out of sight in the attic. App set up within minutes and I could see I was saving straight away.
A very straightforward process which was explained well through each step. The installation team were professional and respectful of our house throughout. Would highly recommend project solar to my family and friends.
Thank you for a quick and easy installation. The process from being quoted was very quick, the installation team were charming, courteous, and clean and tidy. Many thanks and all the best, Garry
Very good service would highly recommend
Great customer service and communication. Installers very professional
The team of workmen were punctual, polite, tidy and friendly. They explained what was happening and did not talk down to me as a woman, ( a frequent experience with workmen, unfortunately). They did a great job and cleared up completely when they'd finished. I can't rate them highly enough. I'd give 6 stars if I could.
Finally got round to electricity generation! My solar panels went up on the roof last week and I've already generated over 50kWh since I was "plugged in" last Friday and this is on wet cloudy days. Can't wait for summer! The team from Project Solar UK are great, they design to your need and tell you what you'll benefit and how much it'll cost. You decide what's best for your needs, they're not pushy, so if you change your mind, that's fine by them. If you plan to go ahead with an installation, the whole team have been great, the scaffolders, sparkys, admin and customer service have all been faultless for me. From my initial enquiry to completion, it took less than 3 weeks. "Oooh, it's a bit expensive" I hear you say. The initial outlay is, but the investment is worthwhile, especially if you are a business and can offset the asset. My system should have paid for its self in 18 months time, though it will take longer if you're a domestic user. As I see it, every kWh of energy that you're not taking from the grid is a bonus, both environmentally, plus you won't be pumping up Putins purse.
From start to finish the project was handled professionally. We were kept informed, the installers we on time, polite and left the property in good order. The after sales guided us though the paperwork and answered all questions. We would highly recommend Project Solar
We have found Project Solar UK very professional and helpful from the first time meeting the advisor right through to instalation, and the communication from Solar Panel UK has been excellent. We had lots of questions which were answered with confidence and advice provided when needed. The guys fitting the panels were very polite and helpful and cleaned up when they finished. The whole process from start to finish was just over 2 weeks. We are already noticing the benefits. Would definitely recommend them to my friends and family.
A very good customer orientated efficient company to deal with
very good fitting team, very professional, good communication, very pleased with the service.
excellent team, service and follow up. very satisfied. so far, all my energy produced via the system is covering my needs.
The sales man was truly awesome poilte and helpfull and honest. The installation team were truly awesome clean respective and friendly can't fault
Excellent service from sales to completion. Only had a month so far but they look great and are working well so far. Too early to tell about savings on electric though
Informative initial consultation that was clear and not pushy. Install team were tidy and efficient and monitored the system remotely over first few days. Everyone I’ve dealt with at customer service has been excellent.
Very impressed with Project Solar. Friendly and informative sales and project team. The installation team were very courteous and the electricians did a great job of keeping all the cables tidy. Would definitely recommend.
Remarkably good experience all round. Such a pleasant surprise to get regular contact about everything. Equipment is excellent and our installers were polite, knowledgable and efficient. It couldn't have gone better really!
The panels seem to be of good quality and with the installation there is a guarantee of savings on your electricity bills giving you a good estimate when you will break even on the purchase. The communication was great until the installation and everything was done on time so no complaints on that side. They lose points on the installation though as they didn't take into account the EV charger already installed, meaning that I cannot use solar to charge my car. When I reached out to the project manager I was told the job was perfect and everything was working fine. Now I will have to hire an electrician to fix it. Still on the fence whether I would recommend this company.
Fantastic service, fabulous customer satisfaction and comprehensive customer support
Fantastic service. Walked me through every step of the process.
Great install & system is working exactly as sold, highly recommended
Everybody from the sales team through to the scaffolders then installers then aftercare team were excellent. Would recommend to anyone.
It was so easy from the start to finish. From the guy who came out to do the first measurements.... the scaffolders....and then the 2 man team who took just 7hrs with the wind and rain to complete the work . They took the time to explain how things work. I would highly recommend the whole process .
Excellent product.Fitted quickly and cleanly. Good explanation of how the solar setup worked.App very informative. Reasonable price. Had a problem with my EV charger supplied by another company and they were very helpful with their advice.
Fantastic from start to finish surveyor explained everything very clearly and answered all questions that we had in regards to rhe system, communication great from ordering to install. Install day everything went great scaffold turned up few days early giving me change to get the roof cleaned and treated pro to install of solar system. Install team arrived on time and explained everything they were doing left my property clean and tidy after they had finished great all round experience
From Paul the surveyor calling to the office phoning after everything was finished this company comes highly recommended. Our panels installed in under 3 weeks. Project Solar were in touch every step of the way keeping us informed of what & when things would be happening. Every member of staff we have spoken to have been very professional & extremely helpful answering any questions we have had. Excellent team of workers and thank you all for our smooth journey to help save the environment.
Very good overall service. I'm happy with the installation and it's good value
Very professional. ISO9001 company so everything is done to a procedure and documented. The installation has worked perfectly since it was commissioned and switched on. Highly recommended.
Ever thing was exactly as they said. Scaffold up in a day installed the next day and scaffold down soon after. Keep looking at the app to see all my free energy coming in. The best thing I have ever done. No hard sale. Just great service. Trevor Ralph one happy customer.
Take the pain and worry out of installing solar panels. We used them and are very pleased with the result. The work men were reliable, capable and talked us through each stage. Highly recommended
Punctual, professional, knowledgeable and friendly. Very highly recommended.
Excellent Company from start to finish - professional, helpful, proactive and great aftercare!
What a great experience, the team were brilliant from start to finish. I will definitely be recommending to all my friends that would like SOLAR. Thank you.
Excellent company. Professional, courteous staff to deal with before and after installation, and top class workers on site.
Extremely happy with Project Solar sales, installations team, and continues following up from their office. Could recommend to anyone looking to reduce their energy bills
Nice marketing material but reps use exaggerated estimates eg price inflation to make numbers look good. In addition they refuse to breakdown any of their costs which suggests they’re hiding something. Get quotes from Octopus and others as more open and better priced
I have to say these guys did an amazing job, everyone from the ladies on the phone answering questions, the lads with the scaffolding, and the 2 guys who fitted the panels, tidy work, lovely polite guys , lots of calls after to check we were happy with the job.
From start to finish Project Solar, explained every think regarding benefits of solar panels, installation and cost.. On the day the installation was seamless and the installer's were polite and professional. I can not praise Project Solar enough.
From initial enquirey excelent service . Everyone kept us informed of prosess. Engineers had a very rainey horrible day for instalation. Two great fellas, excelent work ethics. Follow up calls after installation. Would highly recomend thus company.
Capable and speedy installers resulting in a very tidy working system. I would not hesitate to recommend Project Solar UK, the entire process from order to completion was very good. Everything was explained well and all timescales met.
The team from sales, install and maintenance are all very friendly, know their stuff. Installation was clean and quick, they provided me with photo evidence of the panel installation. The aftercare has also been wonderful.
They were brilliant, the company that actually did the install was prometheus electrical, the thing I loved was how clean and tidy they were, they also how tidy they made the cables look in my garage, and on the outside side of my home. It was a lot of work for them too, with the size of my chosen system they installed. They listened to my concerns and came up with a plan sympathetically to those concerns. They were brilliant would highly recommend!
Project Solar installed in a day, two guys very professional, highly recommended. No pushy sales answered all our questions 5 stars from me.
Sales person explained everything in detail in terms we could understand. Signed up and installation was completed within a month. Installation Team were there on time and only took 1 day to install batteries and panels. Really pleased with whole process. Sign-up to Octopus Energy went well, however it takes a couple of weeks for the flux energy to start payback if over producing. Project Solar is very efficient with their process and will answer any queries you have very quickly. Highly recommended to anyone who is thinking of installing solar pannels.
I can't say how good the company was from start to finish they were very professional, from the salesman who came first he did an excellent job of explaining everything to us he in terms we could understand, any contact we had with the office was very professional and very friendly, once we decided to go ahead with the solar panels everything was done with the minimum of disruption to us. The installation team all arrived on the given time. Once the job was completed the team cleaned up after themselves and everything was explained to us even downloading the app and getting it up and running for us. We are very pleased with the job they did and service we recieved from everyone concerned. I definatly recommend this company if you are looking for solar panels.
I had solar panels installed last month by Project Solar UK. They were very efficient and kept me up to date at all times. Letting me know when scaffolding/installation was due and checking it was being done when said. The installation team were lovely; really friendly, worked hard and left the place spotless. The work done is of a high quality, and looks good. All the follow-up certification was completed swiftly, with continued good customer care.
We have been very impressed by the service we have received from Project Solar UK. Everything has happened when they said it would and communication via phone call and emails has been excellent. They are a very responsive company. The surveyor was very knowledgeable and not the least bit pushy. The information given was very clear. The scaffolders were very helpful about some issues we had with where we wanted the scaffolding. The installation team arrived promptly and worked really hard to get everything done. They were pleasant, friendly and helpful and worked cleanly outside and also in the garage and the loft. They then helped us set up the app and explained the system. The office staff have also been very helpful and keen to make sure that everything went well. We cannot speak too highly of the company.
Overall a great experience. From signing contract to panels being fitted was really quick, the fitting process much quicker than expected and hassle free. The sales consultant was really knowledgeable, listening to what I wanted and took time to explain the pros and cons of hardware options. Project Solar keep me up to date and a very late change by me to the agreed hardware wasn’t a problem at all. The fuel savings from day 1 met and exceeded what was expecting. I would definitely recommend.
From start to finish the company was 5* very helpful with any questions that we had .Lawrence was extremely helpful , the office staff were friendly and the installation guys were very professional and very good at their job and we are so happy . The solar seems to be producing even more than was predicted so overall very happy . Thank you very much project solar .
Absolutely no problems with the install or with the initial consultation. Not the cheapest, but everything explained to us before we signed up. Good communication before, during and after. Electricians were very clean and tidy and did a good job.
Great service - they did exactly what they said they’d do and kept in touch through the process.
Great communications and quick installations and friendly customer service team. Fixed small issue that arose very quickly and efficiently. Would recommend.
A really helpful solar panel company who explain everything in simple terms so that the consumer can understand. When it came to the solar panels being installed it was a quick and completed within a day.
Very happy with my install. The team could not do enough for us. It has been great from start to finish
Best thing ever! Project Solar. From first contact end Jan 24 to install, 23.2.24 to today, 4.4.24 customer service call, I’m so impressed by the standard of work, the sales and service team, customer services ‘voices’ Highly recommend!!! I’ve increased the quality and standard of living, the property value, also done my bit for the protection of our planet. Any and all home owners need to seriously consider and get this done and the Project Solar team would be my recommendation 100%
My experience with project solar was professional from day 1. The Home visit was ser and the sales person arrived ontime .he ralkedme through the system . Not pushing for me or hard selling .the system was agreed and a date was arranged for installation. Day before scaffolding was erected ready for solar install the next day. The installation guys turned up ready to start.they explained how the day would go with the install and also double checked that what they where doing was correct with me and that I was happy for them to start. Job was completed I was shown how to use the app. I was also informed of a couple of ridge tiles was loss. So I could get them sorted before scaffolding come down . Overall the job was completed to a high standard the 2 guys where very friendly . Would give project solar 5 stars and have recommend to friends .
Brilliant, had my panels installed yesterday and couldn’t recommend the install team more. Very professional service by both the roofers and electricians, everything completed on time and everything promised by project solar completed. All questions we had about the system were answered and we were shown how to install and use the app to monitor our solar system.
Excellent experience from start to finish. Not the cheapest option available but a proper job supported by knowledgeable representatives at all stages and levels. Effective coordination with local council, due listing building status. Turned up when they said they would, worked well with us while installing the whole setup, full briefing at completion and no mess afterwards. Good follow-up.
I would recommend this company. At every stage I was contacted to ensure that everything happened at the right time. I was also told exactly what to expect. I was given a date for installation at the same time as I accepted the quotation. No other company that I contacted did this. I am currently being shepherded through the process of obtaining feed in tariff. In short Project Solar may not be the cheapest but in terms of customer service I honestly cannot think of any way that the process could be improved.
Well communicated and great service. A job well done I’m a happy customer
Good experience. Not necessarily the cheapest option but the warranty and customer support more than make up for that. Installation was quick and efficient. Would recommend.
Found them through my utilities provider, though their recommendation is to use Octopus Energy's solar flex tariff. Initial customer representative made a great sell, but some technical details were not as well researched and adjustments had to be made on install day. Quick install, good loan offer for payment, system (solar+battery) works well. System monitoring app not very reliable.
I recently got solar panels installed through Project Solar and I am very pleased with the service. Bailey did an exceptional job of coming to my house and explaining the system to me and answering all my questions. I got quotes from several different companies and despite Project Solar being the most expensive, it was the most affordable because of the finance options they offer as well as considerably higher projected savings across the year than what other companies estimated. Would definitely recommend. 😊
We bought solar panels and batteries! To be honest we weren't intending to buy right away. We'd only moved in to this new property just before Christmas and were really missing the solar panels we had in our previous property so we decided to find out what was possible and the likely cost. So I contacted a couple of companies and arranged a visit from Project Solar. From the outset the representative was great. Not pushy in any way. Explained everything very clearly - including the deals currently available until the end of March. We were really impressed - especially with the finance option that meant we could buy now and pay later (6 months later). That was a deal-clincher for us so we signed on the dotted line. From then on in everything happened very quickly, and the service we received was exceptional. We were kept up to date with when everything would happen in a very professional, courteous and efficient manner. Within 2 weeks our panels and batteries were in, scaffolding back down, and savings starting to accrue. We couldn't have wished for better.
My issue was resolved thank you.
Excellent information provided all the way through. Communication was brilliant, before, after and during. Everything was so easy would highly recommend
Super service and product. Staff at Project Solar UK could not be more helpful. Really pleased with how it all went and the results.
Great installation my Project Solar. Planning and installation were very good, and the central team was very helpful answering all my questions. It’s so nice to see the panels working and making green energy? Thank you very much
Good communication, everything was explained clearly. Panels were installed within 10 days. Very pleased with the performance so far even though March has been cloudy most of the time.
Fantastic experience with my solar installation from start to finish. The information provided helped me make an informed decision that was right for my household and the installation was arranged quickly and effortlessly. The installers (including the scaffolders) were all excellent - communicated well, installed quickly and to a high standard and went above and beyond to answer my questions. I would highly recommend Project Solar to anyone interested in a solar installation - the whole package and the service has been superb.
Quick professional service
Very helpful and professional. Brilliant job with the install. Smooth process from start to finish
Project Solar a fantastic experience start to finish, worked clean, we were kept informed, both pre and post work were clearly explained - excellent all round experience
Brilliant from start to finish David brown for explanation of everything to guys putting scaffolding up and the 2 lads that came and fitted the solor panels and battery all very quick from start to finish extremely professional from all concerned thank you
Overall a really positive experience. I am docking 1 star because the scaffolding blocked TV reception and there could have been more urgency in having it removed following the work.
Helpful first consultation from the team at Project Solar talking through various options. Once finalised the team installed quickly and efficiently. Good communication from Project Solar the whole way through the process and helpful in answering questions if needed. Would definitely recommend!
Good job good people
Fantastic company .can't recommend them enough
They have been fabulous through the whole process. Customer service, electricians and fitters. Fast service I would recommend them. Thank you
Wonderful, really pleased. Well organised, remarkably quick, friendly, confident, happy to explain the different bits of kit, tidied up, all 10 panels done in one morning on the roof and garage.
As an individual working in the construction industry, I have encountered difficulties when seeking reliable Contractors due to issues of trust. My professional experience has led me to be irritated about the ability of many Contractors to complete their work to a high standard, which, as a Building Surveyor, results in having to report defects to clients and taking matters legally. As a homeowner myself, I find it challenging to locate competent Contractors who can carry out work to a satisfactory standard. However, I am pleased to confirm that my experience with Project Solar was exceptional. The two individuals, the Roofer and the Electrician, who were responsible for the installation of solar panels on my property, were not only efficient but also extremely professional in their approach. Surprisingly, they arrived 20 minutes earlier than expected, which is a rarity in the industry. It was a good start to the entire experience. From a personal standpoint, the work was completed to a high standard, and I am extremely satisfied with their services. Solar panels are becoming more cost-effective, and it is vital to explore alternative power sources to reduce energy consumption and emissions. Professionally, the use of solar panels is the way forward, while other technologies may not be as viable at this time. I would like to express my gratitude to the entire team at Project Solar UK for their exceptional service. Just one let down, and is a persistent issue that I encounter frequently in my line of work pertains to the scaffolding companies, which could benefit from refinement. This matter is the only frustration to the whole experience which would be exemplary.
Our Solar Panel and Battery installation by Project Solar was completed without any issues within one day. We were kept informed through the planning stage and even given a plan B in case the scaffold installation was deleayed by bad weather. As it happened this was not necessary and all was done as originally scheduled. The installation team arrived punctually and were very polite, keeping us informed of what they were going to do and checking with us for preferences where there were alternatives. They worked in a very efficient way and left the site completely clean and tidy. We were given an informative handover and shown how to monitor the system on line and told what to expect next in the process of getting our provider to allow us to export to the grid. Overall working with Project Solar was pleasurable experience and we have no hesitation in recommending them.
It’s really great service very helpful staff, they done really good job
Great communication, great panels, prompt fitting dates, quick work in one day, Did everything it said on the tin, Highly recommended.
👍🏽 Realy fast turn around. An installation date was given shortly after i confirmed i wanted to go ahead. I liked how they kept in touch every couple of days to see if i had any more questions. Clear information from start to finish. The work itself has been installed nice and clean.
My experience with Solar Project has been excellent. The scaffolders and system installers arrived as planned. They were very professional and completed everything within the day. The system and the app were explained very clearly. The panels and battery are working as expected. Very pleased.
I highly recommend Project Solar.From beginning to end all the team that I dealt were very professional, knowledgable and answered all my questions clearly.This includes the surveyor, customer services, the scaffolders, the electricians and the roof installers. The day of installation went calmly and the house was left just as tidy as when they began. I am so glad that I made the decision to go ahead!
Excellent service from the sales rep through to the installation crew. We were kept fully informed of progress and received regular calls from Project Solar monitoring the progress of installation and use. I unreservedly recommend this company.
From initial contact to the follow up communications following installation, everything was carried out professionally. No hard sales, full and detailed explanations at every stage, professional workmanship, everything was done beyond my expectations. Through out the process, Project Solar were calling me to check and ensure everything was happening as and when we expected it to happen. Highly recommended.
Great product installed very professionally. Scaffolding erected just before the installation and taken down promptly when the work had been done. Everything went smoothly. 13 panels put on the roof. Everything complete in less than a day, and clearly explained by the installation team. 1st class experience from start to finish
I do not have any hesitation in recommending Project Solar UK. From initial contact through to installation, the communications have been excellent; any questions have been answered; there was no problem changing the day for scaffolding; everyone so far has been very polite and professional; from making our final decision to installation has only been a matter of weeks. We were a bit skeptical at first but open to finding out the facts for ourselves but now we're really pleased we made the decision to have solar panels. We have been very impressed with Project Solar UK, they may not be the cheapest but after a bit of research they seemed to be the best company on the market and offer some really good guarantees that offer peace of mind. The installation took place yesterday and even so soon after installation we can see the benefits. I am able to WFH on solar energy - pc, electric heater, kettle boiling! It's amazing. We are so impressed with the app too - it's quite mesmerizing and fascinating! I can't believe how many kW of energy the panels put out. We have had 10 panels, a 5 kW battery and our roof is pretty much south-facing. We are, so far, very impressed.
The product is very good, the installers were prompt and very professional. The system is working well & we are seeing a small return in summer we expect this to be a lot more. We are pleased with the product and would happily recommend to anyone wishing to invest in a solar panel system
Very professional and great communication. A quality solution from start to finish.
Very good service came time and day they said The 3 men who installed it were clean and tidy and very polite
Excellent service, professional staff and installers and would highly recommend for anyone that can get it done.
Undoubtedly more expensive but you really do get what you pay for. First class service, top of the range products and on track to deliver exactly what's been sold if not more!
Project Solar UK are amazing, from signing up to installation to the after care, the engineers that install them are just brilliant, if your thinking about getting solar energy choose these guys.
Arrived on time. Installation completed in good time. Everything I needed to know explained and helped install the app and explained all the features of the app.
Very good company, in my experience that is unusual. The Surveying, Panning and office functions are outstanding, This coupled with all aspects of the Installation from scaffolding to panel and associated equipment, was very quick, clean and professional. The electrician even explained the app (that is unusual). The company also has an excellent quality control check and follow up service. I really can add nothing more other than if you are considering Solar Panels, Project Solar is the Bench Mark.
Very nice people to deal with, straight forward, answering any queries along the way. The Install team were quick and efficient. All the critical paperwork was quickly dispatched upon payment. Support and guidance was available post install as queries came up. PV/battery system working as expected, just need some more sunshine!!!!
After receiving quotes from 5 different companies. I decided to go for project Solar. There product warrantees are unmatched. Scaffolding team service was really good. They moved the appointment to a time suitable for me at short notice. The Solar panel installers were really good too. The only thing is I wish they were more clearer on protecting the panels against birds, I wasn’t told anything about those costs. But Overall it’s great service and a very reliable company
They are fitting panels to my elderly retired mums neighbour. They have placed scaffolding right in front of her sky dish which has blocked the signal and has no tv now for nearly a week. They also parked all over her driveway to fit it. Been to see the neighbour who has provided contact details for this company and have had the pleasure of speaking to rude person after rude person (project manager) about how it’s not their issue, to take it up with the neighbour as they signed the contract for this week (what are they supposed to do?), no empathy what so ever.
Exemplary project to install solar panels. Very professional survey, all installed within days and functioning above specification.
Project Solar were great from sale to installation. They communicated at every stage and their follow up is just as good. Highly recommended
Installation did happen very rapidly. Team arrived on time. All jobs been done to Heigh standards in my opinion. After team finish they clean up behind them self . Very happy
Everything was very straightforward, completed on time and all by competent personnel. Very pleased with the whole project and the performance of the equipment so far. I have already recommended same to my neighbours.
ProjectSolarUK was informative and proactive throughout the process of choosing and installing solar panels. The installers came on time and were efficient and helpful in getting us set up. ProjectSolarUK then supplied all the relevant documentation and helped us register with the national grid and change our tariff. Whenever I have contacted them for follow up they have been unfailingly responsive and helpful.
Very impressed with the efficiency of the Sales team (Oliver) who provided all the information I needed and wasn’t at all pushy. The scaffolding arrived on time, as did the men who fitted the solar panels. I can easily check that the system is working properly by an App they helped me install and I even have a list of numbers to call should I need help. I was sent all the paperwork necessary to register the panels with my energy provider and that’s the only slow part of the process. I would recommend Project Solar to anyone.
Good communication from start to completion of the job. Would highly recommend. From I received the quote from Project Solar they were always letting me know what the next step was and when. When an appointment was made they were always on time and always phone before to confirm the appointment. The installation team where on time and explain what they where doing and when through the set of equipment and how the app worked. Everything went well.
Very happy with the professional service, installation and effect
From start to finish, the whole team have been great, helpful and professional. Would really recommend this company and the great team that worked on my order
Fabulous experience, solar uk ticked all the boxes for us, from scaffolding through to the full installation they were 100% polite and professional. Explained all the equipment and the app. We would highly recommend them.
Brilliant Job!! Excellent pricing, very responsive. Installation was very timely , they even accommodated a last minute request to bring forward the install date. Excellent customer experience. I would highly recommend them any day any time! You should be proud of yourselves guys, well done!
Had a system fitted on 18th March.The team turned up on time and were very professional.They talked me through the whole fitting and user process and were tidy during fitting and cleared away all waste on completion.Tony (the surveyor)was on hand to see through the process.Well done team solar.
Definitely a 5-star service from Project Solar right from initial quote through to installation and aftercare. Andy, the sales chap, was very informative and answered all our questions and more. The installation was done a week after the deposit was paid and took 2.5 hours to install, of which we had 9 pannels and 2 batteries with an inverter. The office team was in touch throughout out the whole process, confirming what was happening when and what the next steps would be. We are now waiting on the MCS certificate to sort out the tariff. Everyone we dealt with and spoke to is a credit to the team.
Very professional and the installers were brilliant and very accommodating. System up and running within a few hours. Extremely pleased with end result.
I have been thinking about installing solar panels for a long time. I met Mr. Melih Özyurt by chance and he was working as a Solar Specialist in the Project Solar UK campaign. Our meetings with Mr. Mel were very positive. I am convinced of the quality and trust. It is a company with high prices compared to many companies in the market, but I chose Project Solar UK because it gave me confidence. The workmanship during installation is also of very high quality and successful. I would like to point out that I had a small problem with my next-door neighbor only because of the Scaffolding company, but this was completely a mistake made by the scaffolding company. I would definitely recommend you to choose Project Solar UK and talk to Mr. Mel Özyurt. I would like to thank Mr. Mel and Project Solar UK. Zeynel Altun
Cannot fault all the workers respected me and my property work was excellent and know problems what so ever, paperwork all sorted no problems.
Project solar. Superb support. Very friendly installation work man. Great after care. Already saving money 😃
Very professional service, the installation was quick and easy and communication throughout the process has been great.
An awesome product, well made, AND excellently fitted, the guys took 4 hours to fit our system of 14 panels AND the batteries. All the paper work was clear AND quickly sorted all on line with ease! AND we’re making money on the system all ready which was more than we were expecting at this time of year
Excellent service throughout
Team were friendly courteous and help full even getting them to go through the figures twice installation team arrived apologizing for being a whole 5 minuets late and proceeded to carry out the works with little disruption whole experience was positive the only thing left is for the scaffold to be removed later
Didn’t really know where to start when looking for solar panels but after some research came across Project Solar UK, who have all been fantastic and very helpful with every step and explaining everything, solar panels got installed way quicker than expected, they come with 99yr warranty and no hidden extras, there is an app so can check if there are any problems with them.
5 star rating for Project Solar panels installation. From scaffolding erection and removal, to installers and office staff providing all necessary information and paperwork - everything was done and dusted within 4.5 days. Magnificent - thank you!
Our Project Solar sales person was excellent, not at all 'hard sell', and everyone who has worked on our installation has been excellent. Great contractors, high efficiency, beautiful panels and a handy app to see what's what. Great job, and many thanks to everyone involved.
Just had a solar panel and battery installation undertaken by PROJECT SOLAR. What a fantastic company they are to deal with. From the initial enquiry to completion they are very professional and always bang on time. Nothings a problem for them. The fitters undertook the installation in a day and the scaffolding was put up the before install and removed the day after install. Project Solar deserve the five stars and I would definitely recommend them.
The installers were professional and polite. They arrived on time and completed the work quickly and efficiently. Throughout the whole process the customer support team have proactively kept me up to date and made sure that I understand each stage.
Great company to deal with. From the start Elias spent at least 2 hours talking us through how it works and what the benefits would be. He has been on the end of the phone for any questions we had this past two weeks and the company has been in constant touch throughout regarding scaffolding being installed and our solar installation. All workmen were punctual, tidy and professional and the work was completed very quickly. I highly recommend the product and the customer service to anyone considering having solar panels installed.
The sale reresentive was good in explaining details of the installation. These details were as he explained on the day of actual installation. Hence there were no surprises when installation took place.
Everything was clear and straightforward. Shaun was very helpful. The equipment and app work well. All employees were clean, tidy and polite. Would recommend highly to other customers.
Very professional and informative from quote through to installation and after sales support/service. Very neat polite crew both face to face and digitally communicating, ensuring that I was happy and supported all the time.
Very good service, would definitely recommend
What a fantastic customer experience from start to finish. The communication from Project Solar has been great, the process only took just over two weeks from initial discussions to installation. Highly recommended.
Years ago I had solar panels provided by project solar. They were terrific. I decided to go with project solar when I bought a new property. The service has declined massively since last having a full system supplied by them. I was mis sold a system which they could not install without causing damage to my neighbours 6 month old house. I asked for a solution and allowed them months to rectify this. I had nothing but more issues and the same solution of drilling into the front of my neighbours property presented to me. I finally gave up and decided to cancel my order. I have waited and chased since January and I am still waiting for my money to be returned. Shocking service from a once good company.
Such an amazing company, all employees are super friendly, helpful and very informative. The agent that came out to see us was so polite and let us know exactly what we would be getting the engineers made sure how it all worked before they left. We did have to call the after service for a minor issue as our battery wasn't showing as charging on the app, this turned out to be just an app update issue and everything was working correctly. The after sales team where only a phone call away and ready to help.
From start to finish the service & communication has been impeccable. Day one, meeting James who fully explained the product & the benefits. We decided to go ahead & the job was completed (in 5 hours) the following week. The workmen were friendly efficient & tidy . The electrician took the time to explain on the day how to read the app We are very happy with the job. We can see how much we are saving from comparing the app & the smart meter . Paula Egerton
Great job. Excellent process from start to finish
Excellent experience with very friendly fitters answered all questions asked arrived on time worked well job done a lot quicker than I expected. Left everything tidy
The service we have had has been excellent and would recommend Project Solar UK. The installation guys were very good and tidy, and all relevant systems were explained clearly. Any further questions have been answered by the customer support team and paperwork sent out as promised.
This is the most professional company I have ever dealt with. Everything they said would happen, did, and on time. Their after care customer service is exceptional, they were in constant contact making sure everything was going smoothly. I cannot recommend this company highly enough.
Been looking at get solar panels for awhile. Project solar UK were very helpful in giving me information about how solar panels work, what the benefits are, how they are installed and connected to the house, how they work with my electricity provider and how much money we can save and how long it will take to gain back our invest and much more. They kept us up to date on what was going on before, during and after installation. I can not fault them and recommend the if you want to invest in solar panels.
The company was so responsive that the staff went over and above to ensure that our needs were being met every step of the way. Whenever we needed advise all we had to do was call the project manager who was always at hand to guide. I had a truly easy experience with a project that could easily have been stressful, difficult and overwhelming. The aftercare remains weeks after installation. I can not commend this company to anyone enough. I am one truly happy customer. 😊
Brilliant company easy to work with and very fast with everything highly recommended
Cracking service and quality install with really close customer care thought keeping in touch to makes sure everything is going to plan and making sure we had everything we needed
Excellent service, well explained. Everyone involved were polite and efficient. Actual fitting of 12 panels carried out in less than a day.
Scaffolders arrived and set everything up without delay. The groundworkers arrived before 8.00am on the appointed day and made a start getting the trench for the cable. The installers arrived at just turned 8.00am and everything was finished and the system up and running by 12.30! The scaffolders returned after the weekend and everything was gone in an hour. Fantastic service.
Towards the end of 2023 we began investigating the idea of installing solar panels and a battery system with a view to offsetting the rising cost of electricity. A number of companies were chosen including both local and national companies. Investigations showed that quiet a number of them had outstanding obligations to Companies House. These were dismissed. Finally, three companies were chosen and appointments were set up. Of the three, one showed us how a PV system would help us by using his phone to show the images! Another arrived looking as if they hadn't actually slept the night before and took about 15 minutes to describe the benefits of a system. The third, Simon Sevenoaks from Project Solar, made a suitably impressive presentation and spent a significant amount of time answering our questions and discussing how we should view our energy and the best way to make use of the power generated by the system. After a short period of deliberation we opted for the Project Solar quote. From the first contact with the company to the scaffold company, the electricians and the installation team and the subsequent supply of documentation the entire process was completed in a professional and competent manner. It's now just over a month since the system has been installed and we are finally getting over the need to see how much energy we are producing. Day by day the production increases and we are exporting more and more back to the grid. Would I recommend Project Solar? Without any hesitation.
We are very happy with our Solar Panel system. The salesperson Mo was very knowledgeable and informative answering all our questions over a couple of weeks. We didn't feel pressured with the purchase and fitting and set up went very smoothly. From our experience would recommend.
Having made the decision to research solar panels we had an appointment with the representative from Project Solar UK. He was very informative, giving us lots of information about how the system works and the benefits to the green planet and to our own energy usage. We were given a price for the panels we needed, together with details of the various methods of financing the project. Everything was so well explained that we made a quick decision to accept the plan. We were given an early date for installation and the whole process ran very smoothly, starting with the team putting up the scaffolding and followed by the two installers working quite quickly to complete the installation. It's great to look at the software on our PC, to see how the panels and the main electricity supply are working together to provide all our power and how the electricity loaded from the panels is also being used to supply to the grid. We are very pleased with the whole process and the final product.
The whole process with Project Solar UK was great. The sales process with Alex was easy and really informative. Not at any point did we feel pressured, it just felt like the right decision. The installation was booked in really quickly and the team were great, incredibly quick. And the post installation care has been spot on as we experienced some issues with the app dropping out due to our WiFi connection at home. But at no expense to us and really efficiently, it was sorted. Wouldn't hesitate to recommend.
Fantastic, from signing up to installation, it was all fast and easy. I highly recommend. Very friendly and cleaned up after
Project Solar offer a great product and service from all their teams. Sales, Installers, Electricians, Customer Services all do a great job keeping you informed at every stage, answering queries quickly and ensuring you're happy with everything. The installers and electricians respected our property inside and out, they even swept up when they had finished. A great experience.
Fantastic experience. Took me through the process from beginning to end and really looked after me. Installation team were above and beyond. Would HIGHLY recommend.
Project Solar (PS) have done a great job, my daily pastime (even on gloomy February days) is now to see via the app the impact my panels are having on reducing my bills. On first look it appears I am beating the modelled benefits. They supplied a contact who came to the house and did a survey, PS was the only quoting company to do this. The contact was important later on in the process, providing significant assistance and understanding. The scaffolding worked a treat, as did the installation, all of the technicians/ workmen involved were polite and helpful, even impressing my wife! Details of the installation were changed to meet my preferences and optimise the roof layout. The app was well explained and is very helpful. I will have no hesitation in recommending PS in any relevant conversation.
Very professional team. Happy from start to end.
Project Solar UK was easy to deal with from start to finish Intital introduction from surveyor was informative, how it worked and what are expectation and needs were. Well run, lots of contact.
Quick and professional instal
Very professional quick service
The installation was carried out quickly, very neatly, explained clearly by very courteous and knowledgeable personnel
The best thing I ever did so pleased with the work would recommend them to anybody did not take long to install they even phoned to see how things are amazing
we recently decided to have solar panels and the company we chose was project solar from our initial enquiry the whole process was completed in less than 3 weeks the companies rep James came out and fully explained the whole process with no pressure and whilst waiting for a install date the company kept me fully informed via email and text on the day of the install the team arrived on time carried out the install no mess and when finished fully explained everything how to use the app to monitor the system,afterwards we received a phone call from project solar asking our everything went and James also rang to make sure we were totally happy ,this company as totally blown me with there customer experience and I would recommend them to anybody looking for solar panels a truly great experience
Very good from start to finish. Professional sales presentation, early installation date, efficient scaffolders, very prompt and efficient electricians and panel installers, and a neat job with no problems. Generating power even in grey February.
We’ve just had a new solar PV installation carried out by Project Solar UK Ltd. So now we are starting do yet more to cut CO2 emissions. The management of the installation process was terrific, excellent communication with both Project Solar and their scaffolding suppliers. They call you when they say, they keep you up to date, and call to follow up each stage to check you are satisfied. The customer support has been excellent and we are now working towards using the latest tariff structures available to maximise the value of battery backed PV systems in the home. The work was carried out really quickly and tidily, very little disruption to the home and from an early morning start we were all operational not long after lunchtime. Based on our experience we really would recommend others looking for Solar PV to have a look at this organisation and the service it provides.
A very efficient delivery of the products and service agreed. Competent workforce; extremely polite and helpful; site left in a very tidy state; full explanation of the product given with patience. Highly recommended
Great service very prompt, always kept in the picture with what's happening.
Very efficient team installed the Solar Panels,every care was taken to keep a neat installation.The system and the App was explained to me so I understood and could see the power generated by the panels.I could also monitor my outgoing consumption and export to the grid.It was a very wet , cloudy day ,yet I was still producing power from the panels which impressed me.
Its too early to properly evaluate the effectiveness of the pv panels and battery that were installed on the 4th January 2024. But I have been amazed at what we have achieved so far despite the overcast skies that seem to be the norm at the moment. However, the installation went very smoothly. The scaffolding was up for less than a week and the actually installation took only 2 days. The scaffolding and installation teams I couldn't fault. Both were polite very helpful and their workmanship was excellent. I have to say my experience with all the staff at Project Solar UK has been exemplary. I would recommend them to anybody whose interested in having solar power installed in their home.
From start to finish, Project Solar were brilliant.
Great customer service from first consultation through to completed installation.
This company has been professional throughout our experience. Great customer service and full of great advice.
Lads were very good, it was raining heavy the day they installed they were soaked but kept on working. They left everything clean and tidy on leaving
Very professional. The whole team were knowledgeable, polite, clean and tidy. Very much looking forward to seeing the benefits. Any one thinking of getting solar panels, I would definitely recommend this company.
Was a brilliant experience, from the home visit right up to the installation day. Everything was spot on and informed all the way though things and the installation guys were brilliant. The people from sales all the way though to everyone else involved were fantastic
We recently installed our solar panel with Project Solar. I can confidently say we are in good hands .Very professionally done right from the start. from the meeting's to the plan's and then the actual installation. It was all done so smoothly. A big thank you to Mark & the Installation Team. To anyone thinking about installing solar panel, I highly recommend Project solar.
The whole process has been really positive. In the initial consultation, Jonathan walked us through everything really clearly and it was not a hard sell at all. From the figures it was clear there was a big saving to be made and after consideration, we were happy to go ahead. The scaffolding went up smoothly and the installation itself only took 4 hours and everything was explained very clearly. I would not hesitate to recommend Project Solar to others seeking solar.
From initial contact through to completion, Project Solar have been excellent, and very good at communications all the way through. The sales person gave us lots of information and was not pushy at all. The back office made sure everything ran smoothly and on time. On installation day the engineers were quick and tidy, and made every effort to make sure we knew all about the system and how to use the app before they left.We are very happy and would highly recommend Project Solar without hesitation.
Everything about Project Solar’s installation was perfect and completed so quickly and up and running in 3 hours. Very happy with this work
Project Solar were highly recommended to us by a work colleague. I can see why because they have been excellent from start to finish. I don't often do reviews but this company deserve a five star review in my opinion for the quality of product and professional approach to all they do. Clear communication throughout. I would highly recommend them to anyone interested in domestic solar power.
The company was very efficient, turned up on time and I am very happy with the end result
Representative was knowledgeable but the visit, at 4 hours, was longer than I had expected. Slight element of pressure selling; no chance to think about things if I wanted to benefit from a free battery. Sign tonight or pay full price. Installation team arrived on time and were swift and polite.
I contacted project solar on a whim from an advert to see what the deal was with solar and the benefits. Once I spoke to the sales rep, I was sold! I knew solar was the way to go but this conversation confirmed it with me. He was honest, accurate with information and had a clear simple cost structure and savings benefit. The office team were second to none and the installation team arrived on time, were courteous and polite. It all went sooo smooth I would recommend this to anyone thinking of having solar fitted. Good price, excellent loan package and excellent product.
The whole install was great. From the initial inspection and sale by Mark, the scaffolding was erected quickly, the install team arrived nice and early and we're completed earlier than expected. They cleaned up well and only required a quick hoover, were nice and polite and ran me through the process of how to use the app. Also the followups have all been great and project solar have walked me through each step of the way. Couldn't recommend enough
Very pleased, professional and communication was excellent, I was kept very well informed about the installation times and date, follow up emails and phone calls to make sure I was happy with the work being done, the people doing the installation were knowledgeable and would answer all my questions, everything was complete and running in about 4 and half hours, even in the bad weather we had, I would fully recommend Project Solar.
Absolutely fantastic service from Project Solar. From start to finish in 2 weeks and their installers were also great, arrived on time, very professional and worked hard with no mess.
Had a great experience as a whole, sales, installers, customer and after care.
From the beginning of the process with Project Solar UK every thing went smoothly, the scaffolders and solar panel fitters were excellent and went about their work very professionally.
Project Solar - the entire team, from the sales rep, installation team, scaffolders and customer support team couldn’t have been more efficient, effective and helpful. We are very happy with the solar panel and battery installation we have and look forward to harnessing green solar power over the coming years.
Excellent value & the solar panels along with all electrical were installed within a day. The guys respected my property all the time they were here & didn’t stop until the job was finished. The rep that gave us the quote is a really nice guy & explained absolutely everything, he even turned up on the day of installation to make sure everything was ok & working. I would certainly recommend Project Solar to friends & family.
Great service from start to finish
Excellent, efficient service from start to finish. The salesman was very helpful and the installation team were wonderful. We are highly delighted.
Very good process end to end, knowledgable staff and clear information. Installation team were efficient and cleaned up after themselves. The app is very clear about what is being generated against load. Would recommend
Very professional company, without too much sales pressure. They are a bit more expensive, but are extremely trustworthy, and did the job extremely quickly. They have followed up with calls and emails and very friendly to answer any questions we may have. They have made the whole process very easy, and guided us through it.
Great experience, sales person explained everything in detail - installation team did a fabulous job and explained the system and how to use the app really clearly- an overall great experience and more importantly we are now seeing some real benefits in our electricity being generated from the sun, and the impact it’s having on our bills! Recommended solar panels and Project Solar.
Great company. We met the rep before xmas. He spent 2 hours with us explaining what savings we could make and how the systems and guarantees work.we went ahead and had our solar installed on the 17/01/24. Scaffolding went up the day before installation. The install team came and fitted everything with in 6 hours. They were very polite and helpful, they didn’t leave any mess and kept us informed about how it was going at all stages. The.scaffolding came down the very next day. The app is very simple to use, and we can monitor our system at any time and can see a saving already. I wouldn’t hesitate to recommend project solar.
Solar panels and battery fitted quickly only took about 6hrs no mess was left, very efficient friendly fitters every thing explained on what does what,overall very happy and would recommend Project Solar
Installation and working of panels has been good and within proposed dates. No information given that panels do not work during power cuts as I was expecting to have power after recent cuts due to the panels. Understand why but not detailed during the the installation process.
Superb Customer service from start to finish. From the initial chat which was friendly and not in any way a pushy sell, to the delightful team of scaffolders and electricians. I was kept up to date on everything. The transition between suppliers was effortless. Disappointing I can only give 5 stars as it should be more.
I would like to thank all the Project staff from the start to finish,. With the planning and and layout ,To have our Solar Panels up and working within 2 weeks . They explained every thing in what they did . And the lads who put up the scaffolding , with a cheery smile . they were very tidy . Then the 2 lads who fitted the indoor work. wow did they work there little socks off.. And showed me how to see how much electric on my internet I was making. .Cant praise them enough. thank You
Having contacted Project Solar UK I received an initial visit 6 December and agreed to proceed. Scaffolding was erected on 11 December, Solar Panels and battery were installed on 13 December and the scaffolding was removed 14 December. All up and running. Excellent performance.
Project Solar UK have been a great company to deal with. The salesman fully explained what we needed and why. He then gave us a report on how our system would perform and what it would generate . We had a bit of an issue with the installation due to the electrician being sick, but Project Solar got another electrician to complete the install the next day. I’ve already recommended the company to family and friends. The app allows you to see exactly what the system is doing. Thank you Project Solar UK.
Very professional in all aspects of this solar venture. Would recommend both for the commercial and practical experience. Always helpful and informative. Hardware and software is excellent as were the installation team!
We were helped through the process of getting to understand all about solar panels and then making the decision to proceed to installation by a very professional consultant from Solar Power. The installation and commissioning was very smoothly handled and we are now generating electricity through the light source. We have no hesitation in recommending Solar Power as a first class organisation.
Very pleased with the service obtained. Help over the phone was provided by people were able to answer my questions without delay. I would recommend psuk.
We just had solar panels and batteries installed. We are pleased with the quotation visit and follow-up services so far. Explanation was done well for saving bills and using the APP during and after the installation.
The Sales Representative, who attended, gave incorrect and misleading information. When the contract was signed and the installation date agreed, the Company decided that my tiles were unsuitable. Someone was supposed to visit to examine the tiles , but I have my doubts that anyone did. The Company cancelled the contract and has left me with a lot of problems to resolve. I will certainly not be recommending Project Solar UK to friends and family and I would urge anyone reading this review to bear in mind my experience before proceeding with the Company.
Amazing service from start to finish. From the initial assessment to the installation everything was done to a high quality and in a professional manner. Would highly recommend to anyone thinking of getting solar panels installed. Great company!
Excellent experience from start to finish. Had a quote from Julian who explained it in detail. The team came and installed the panels yesterday within 6 weeks. It was great to see house coming off the grid even with half panels up and running. I was quite sceptical at the beginning but the whole experience was great excellent and it is just the start.
Great service, quick and professional installation . I am very impressed.
From start to finish Project Solar have been excellent. The initial meeting with John (my account manager) was really informative and interesting which the quote being drafted there and then and he answered my many and varied questions which was wonderful. Solar power has its obvious advantages but the main detail that swayed me to go for it was the fact that the battery system and panels can be moved to a new property if I sell my home and the new buyers do not want to pay for the system! The installation was quick and efficient and the system was working straight away. I cannot recommend this company enough. Rob Prestage - London.
We contacted Project Solar UK as we were considering having solar panels fitted, after our initial enquiry I received a phone call from them to enquire if our property was suitable etc, we were then given an appointment for a rep from Project Solar to visit us, the rep was very knowledgable and passionate about the product and explained how everything worked and advantages to us as a house holder, we soon discovered we could make massive savings on our energy bills whilst receiving an income from the excess energy stored. After a brief discussion between my wife and me we very quickly decided to invest in this system. Paperwork sorted and just two weeks later we had the installation works done, scaffolding went up the day before hand and came down the day after the installation. The team from Project Solar that done the installation were extremely efficient, friendly, knowledgable and helpful, we could not have been more satisfied with them. We had several calls from the office during this whole process and a final call the day after the installation to ask if we were happy with the service provided and with the guys that done the work. From start to finish we were both really impressed with the service and customer support we received from Project Solar and would highly recommend them if you are considering having solar panels installed. 10/10 Well done Project Solar UK, outstanding service.
Excellent service, very efficient and friendly Staff
Helpfull people good service.did the job good left every thing clean and tidy
Project solar UK Tommy and Frank were fantastic very professional from start to finish 10 out of 10 for both of them and also the office as well extremely impressed with the whole thing so far
Efficient service. Everything explained well, both in the sales pitch, during installation and after. Only minor issue was mess left outside after installation completed. SERCH6PSUK
From the consultation to the install was all hassle free.The engineers done a real installation and everything was left clean and tidy. They also showed me how to download the app and explained all the functions it has to use. Highly recommend Project Solar Uk
Generally pretty good. The guys got the work done in one day which was efficient and timely. It is too early to really tell if it works properly but I have high hopes that if there are any issues that the office and support at Project Solar will be on hand to help.
First class service, salesman gave plenty of details and examples, scaffolding went up early and the install team were fast and efficient.
Project Solar provided a first class service and installation for a reasonable price. I recommend them highly.
From the initial query this Company has been brilliant the surveyor did the measuring went through the system and at no time did the "sales" stuff many improvement companies use. What is impressive is their lifetime guarantee on panels and inverter. He allowed me the time needed to check funds were available. The installation lead time in Feb was 1 week. The scaffolding team arrived on time ang got on erecting the scaffold with minimum fuss taking care to move garden ornaments out of the way. Next day it was the same with fitting team who again arrived on time were uniformed and introduced themselves and their role. The panel fitters had a cold wet day yet were cheerful and even tried to get an extra panel on the roof but alas there was not quite the room. The guy fitting the inverter in the loft worked hard to use existing trunking to fit the feed cables internally. The guy fitting the mains junction had to work under the stairs rather cramped but tidied cables and fitted everything very nicely. We were very impressed. At every point the project managers kept us informed and up to speed with the work. checking the scaffolders arrived and work done. The end result looks smart and the monitor shows it working on a dull day. The professionalism is obvious.
Very good experience from initial contact to completed installation. cannot say enough about their helpful attitude in answering my (many) questions. Good job PSUK!
Highly recommend Project Solar. From the assessment meeting right through installation and the after communication, all went smoothly and all staff very efficient.
made an appointment they never turned up
Easy team to work with, prompt and very helpful. Thanks Carl and the team
From the first meeting to final install they're as good as their word. All works and looks perfect and delivers what was promised, at a reasonable price. Thanks
I am very happy with project Solar UK's customer care. They checked at the various stages that is was happy, before, during and after installation. And were very helpful when I had questions 🙂
Project Solar were very quick at getting back to me throughout the entire process, from setting up the initial survey and then the installation itself. The survey representative was thorough in explaining the details of the solar panels and solar battery system, including how it would interact with our electricity supplier, and went through the details of the customer protection and quality standards which Project Solar are certified to. The install team arrived exactly when they said they would, and immediately set to work unpacking the system and the installation equipment, and were highly professional and friendly throughout the install. I can see from the app and our electric bill that the system is working well and generating electricity as expected, even despite the current wintery weather! My only criticism would be that some of the details provided to the surveyor were not passed on to the installers - they were not aware on arrival that we had a loft conversion, or that the electric meter was located inside the house and would require running some underfloor cables to the outside. They handled these issues commendably, however it added a bit of time to the install process. I would definitely recommend PSUK to others in the future.
Made the decision to get solar panels installed and after speaking to Simon knew it was the right decision due to his clear explanation of how having solar panels could reduce my energy bills. The installation team were excellent in their work and made sure everything was working correctly before leaving. The customer care team kept me up to date and provided me with any information i required. Very satisfied with the whole process and the end product.
Really professional service from Project Solar, from sales team to installers. Would highly recommend
From start to finish don’t have a single complaint regarding our Project Solar experience would happily recommend to family and friends
We had our panels fitted a great team very professional clean and tidy workmanship explained everything to us arrived on time. Project solar kept us informed all the time Glad we chose project solar well done.
Very helpful and knowledgeable team with no hard sell. They are punctual with their appointments and installations and were tidy and respectful around the property. Would definitely recommend them.
The salesman was pleasant and thorough, highlighting all the pertinent points at least twice. He did miss the fact a scaffolding permit was required which delayed the installation for a couple of weeks. The scaffolding installation team were pleasant, thorough and tidy. The solar panel and electrical engineering team were pleasant, thorough and tidy. Overall the project went well. It's too early to comment on the power generation as the installation took place in December and it's now only January.
Very professional and friendly
I would rightly recommend Project Solar UK to anyone thinking of putting solar panels on their home, they are extremely professional and informative throughout the whole process. Could not be happier with our new panels! 5 stars!!
I was always sceptical about the benefit of Solar but with a big house and an even bigger energy bill we had to do something for the Future, The team at Project Solar talked us through the whole process and when we will start to benefit from Solar, a great team, with regular updates on the whole install process, On site team were really helpful and ensured the install was to my spec and appearance. I would recommend Project Solar to any of my friends and family.
Had a quote from Project Solar UK for having solar panels installed. Their representative surveyor was very thorough & knowledgeable & explained exactly what the installation would involve. A date for installation was set & just prior to this date we had the electrician call round to check the intended routing, battery & inverter installation etc was satisfactory. Scaffolders turned up a couple of days before to facilitate solar panels being fitted to my garage roof. They were also supposed to provide scaffolding for the end of the house too as we had a split installation, but this was difficult with my car port In the way & ultimately caused a delay of a couple of days. Project Solar UK contacted me apologizing for the delay due to lack of additional scaffolding & promised installation would now be completed at the later date. Installation began just as promised but instead of taking one to two days to complete was all done & working in just over half a day. The electrician sat down with me & went through loading & using the app. on my phone, explaining all the readouts & how to check everything. They were also very polite & cheerful & removed all the debris save for the scaffolding which is being removed shortly. Would wholly recommend contacting Project Solar UK for installing any solar panels if you are considering such. Thank You, Project Solar UK.
Fantastic team and experience with this company. Great team of engineers and back office staff. Highly recommended 👌
Project Solar Uk have been outstanding from beginning to end. We highly recommend this company to anyone thinking of getting solar panels
Excellent job. Very polite and efficient. Clearly explained what we could expect to happen. On installation day everything went as explained and we are very happy with the outcome.
The team were helpful. Easy to contact and explained everything. The installation team were tidy and knowledgable.
Every member of the team was really helpful. In particular, Alex Hill was really good at explaining the process and patiently working through it. He left us with a thorough understanding of what we signed up for. There was absolutely no pressure. He is very good at his job. I would recommend this company.
Great service very polite, very punctual, very clean workers . Everything was explained tonight, plus all waste was cleaned up after very tidy workers couldn’t wish for better workers
Brilliant Company to deal with .from enquiry to finish. They did all as said on the tin and I could not fault any of them. Please keep up the good work.
Would recommend project solar, they explained how it works and quickly installed the panels and placed the battery and inverter in the loft and the system is working as planned, they kept us informed throughout the whole process. They explained the app that tracks the solar panel yields.we are happy that we choose project solar.
Project Solar fitted us in very quickly. The installation was very quick and fairly tidy.
was visited by a very pleasant, knowledgable advisor initially who surveyed my property, explained everything in detail. Creating a very detailed proposal and forecast for the suitability and efficacy of Solar panels on my home - 9 PV panels and 5.8kwh Battery. Two of the installers came to do a further survey which addressed a couple of the more site specific needs. On the first day the scaffolders came to set up, also very friendly guys, quick and efficient. The installers came the next day, 3 lovely men who, again, explained exactly what they were going to be doing at all stages. They worked quietly and very tidily, scaffolders returned the next day as it was a 2 roof installation and once again they were great. The 2nd installation day there were 4 installers. They were pleasant to have around and once again left the place spick and span; once they had finished I sat with one of them who talked me through what they had done and introduced me to the App and how to use it. I was also contacted several times on the phone to check up that all was well and on track. I wouldn't hesitate to recommend Planet Solar to my friends and family. Thank you!
Very good service. The surveyor came as was very profession and clearly ran through the different options. The install was booked in very quickly and completed on the day to a high quality. Would recommend.
Jamie came round and talked us through everything. He answered all our questions in a very knowledgeable way and totally put us at ease about the big decision we were about to make. We were booked in for installation a week later. The team turned up and installed it quickly and without any problems. Showed us how to use the app and the system’s been up and running with no problems since! Thank you!
We went with Project Solar after a recommendation from a work colleague, and i'm glad we did! Gerald explained the whole process, spending time to explain everything twice! We had a tricky site with panels on 2 separate roofs, but everything was handled smoothly, the installation team did a great job, and the scaffolding was up & down within a week! Really pleased with the end result and the savings!!
First rate service and installation I would not hesitate to highly recommend Project Solar
Cannot speak more highly of the experience of dealing with such a professional and competent company. A pleasure from installation day to completion. A team of pleasant knowledgeable people with the customer's needs at heart
Project Solar was very good explaining what was required the costs and possible savings and in some cases possible return (if you sell it) installation was quick and easy overall very impressed
Prompt installation by friendly and professional scaffolders and electricians. A sound investment.
Superb service from initial enquiry through to installation
So far so good. Solar panels installed two days ago Everyone has turned up when they should The scaffolders were polite, clean and quick. Has already been dismantled and you would never know anything has been done. The solar panel guys were so lovely. Arrived as promised. Kept us informed at every step of the installation. Project Solar have done the same. Kept us updated at every stage. We are now in the process of moving over to Octopus energy and even they were very helpful and reassuring. This process has gone like a dream. So as long as the panels perform as promised we feel we have made the right decision. Wouldn’t hesitate to recommend everyone.
They were very professional, courteous and left the house spotless. I would recommend them to everyone
While the package might be good, the agents tend to use unnecessarily high-pressure sales tactics to get you to sign the deal. I raised this concern with their regional manager (named “Jas”) who claims it’s the customer’s fault. Shame as the rest of the offering seems good.
We had an excellent service from Project Solar. From the initial phone contact to the visit by the knowledgeable surveyor and the installation process. All aspects of our project have been very positively handled by the Project Solar team. Thank you.
From start to finish, excellent service. Great advice from their surveyor, no hard sell, explained the technology and the money side of things; we took a 75% loan which we can pay off after 60 days if we want. The scaffolders took a few hours and the installation team were gone in 5 hours having shown us how it all works. The day after we received a call checking everything was OK and explaining next steps in terms of tarrif and switchover. Great service, would recommend.
Excellent professional survey explanation, low pressure yet high on detail and solutions, I am very happy to recommend Project Solar unreservedly.
Great service and all details explained. Straightforward from start to finish. Highly recommended.
Wonderful experience from start to finish. Salesman attended our house and explained everything, was then given a date for installation of solar panels. It was a great team who all carried out every part of job with great efficiency. Would definitely recommend.
This company needs to pay back a deposit and is now ignoring us. We have been very patient having waited almost 2 months so now we are going to court. Beware think twice!!
Initial install went fairly well however waited over 18 months for them to install the water doctor which was part of the original quote. I feel we constantly had to chase them to complete the works. Despite an original survey. The electrician who eventually turned up to fit one said it was too difficult to get to. We had a local electrician put a spur in then had to chase again. This time the electrician from Solar fitted the doctor but now the central heating system doesn’t work. Virtually no ownership taken by solar saying it was nothing to do with them. Really poor customer service.
I had by chance seen an ad on my iPhone about solar panel installation from PSUK, I was not ready to make a commitment but was interested in costings. A personable and highly informative agent called round within a few days, explained in great detail the pros and cons of solar power. Took measurements of our house and guided us to the number of panels required for optimum efficiency. Our questions were answered fully. We were very impressed so signed the contract. Installation was planned for the following week. The installation team consisted of scaffolders, an electrician and the fitters. All were highly professional, keeping us informed of their duties. No mess was left. The electrician explained about how the battery worked and helped us set up the APP on our iPhone . We are totally satisfied with the outcome and services provided by PSUK and would happily recommend them to anyone interested. Their customer service in my opinion is second to none.
Me and my partner had been looking into ways to improve our carbon footprint and save money at the same time. Project Solar UK have been amazing from the Sales rep who came out to our home and explained how everything worked to the install date which was a quick turn around. We are already seeing the reduction in our bills and having the app to show us how much energy the solar panels are providing is a useful addition to have. The team behind the scenes are great and easy to deal with and sort any queries out fast. If you are looking for a professional UK based company who manufacture here in the UK these are the guys to use. I would say the only issue we faced was with the scaffolding company but the Project Solar team was right behind us and got everything sorted ASAP. Every person we have had interaction with at Project Solar UK have been great and we couldn't fault them.
Professional and simple installation with knowledgeable and friendly engineers. Great follow up service from Project Solar with ongoing support. Cannot recommend highly enough.
From being hesitant about the installation of solar panels and battery storage at our property we ended up being delighted with the outcome solution provided by Project Solar UK Ltd. It all went very smoothly with courteous and helpful installers. Very pleased with the outcome.
Very friendly kept you upto date at every stage install was quick and efficient. Even with one small issue they came back and corrected on the same day.
After the initial salesman visit we did look at other companies for comparisons. although not necessarily the cheapest it certainly had great service. I chopped and changed my requirements numerous times and always got a prompt change to the quote. Once everything was in place with the order a date was agreed. Unfortunately Project Solar were let down by the scaffolders so another date was agreed. The scaffolders arrived on time and completed in a timely manner leaving the area clean and tidy. Unfortunately I was at work for the install but my partner was in attendance, Project Solar arrived promptly in the morning and completed the installation by mid-afternoon. Communication from Project solar was great, they checked that the scaffolders had arrived and also the arrival of the engineers. The scaffold was left up for a week to enable any issues to be addressed, there were none. Scaffolders arrived on the day stated and removed the scaffold and rubbish (with the exception of the odd cut tie wrap) Its difficult to say how efficient or how much electricity I will/am producing at this early stage but am pleased with the product and service so far.
My solar system was professionally done.
Highly recommended, best solar company on the market. Tech is super efficient. Whole project was managed smoothly and has exceeded expectations in terms of meeting energy demand. Customer services has been very helpful too. Don't think twice, get your panels ordered with project solar ASAP.
Excellent service from start to finish
Excellent service from all staff members, would highly recommend to all family and friends.
Very happy with the solar system, great work team, very helpful and explained everything in great detail
Great communication from enquiry through to after installation. Sales representative was really knowledgeable and helpful. Any queries to this day would not hesitate to contact him and get a fast response. Install was swift and the panels (even in winter) have reduced electricity consumption immediately.
The initial contact spent a lot of time explaining the system and benefits and providing very detailed quotes for a number of options. Once we had agreed to proceed, everything moved quickly. The scaffolding went up within a week or so and they were a nice bunch of lads. The next (working) day, the Project Solar installers turned on time and worked through the day and into the dark evening. They kept us informed and consulted with us during the work and tidied up nicely. The panels are already contributing even on these dark December days.
We moved recently and concluded that we needed to replace an oil fired combi system including the tank. We decided to change to electric heating and hot water. To supplement this we decided to go with solar panels. We were directed online to Project Solar Ltd. A local representative was able to come round promptly and assessed our roof and was able to show an expected yield and a project cost including batteries. They quoted a short lead time to install as all the kit was in stock. On the day they were here at 8am and worked hard to get it installed and working - in November. We have found them to be responsive and helpful particularly with awkward terminology. N.b. I am not sure yet whether over all we will breakeven or have a contribution to the capital so be careful; however it helps to defray future energy price hikes.
Brilliant service 👍
From initial contact to installation was seamless and we are satisfied with the Project Solar services.
Excellent service from start to finish. Very clear information and follow up calls at every stage. No mess no fuss. Would highly recommend.
Couldn't be happier with my experience with Project Solar. I've had the panels installed for about two months now and I've been watching the kilowatts roll in even in the murky weather we've been having. Looking forward to seeing how things go in the summer. Very well if the last two months are any indication. Everything was explained and installed perfectly. Couldn't recommend enough.
The van turned up by 8.30 to drop off all of the installation kit and shortly after the 2 lads arrived to start the instal. The layout of the panels was changed on the day which was a better look than the planned 7 top 5 bottom to 6/6. The battery was fitted into the attic as requested and all mess was removed at the end of the job. The App is easy to read to see what’s going on with the system and I’m very happy with the whole experience.
I invited a friend who had solar and was well informed of current systems. He asked lots of questions of the sales person who proved very knowledgeable and gave us confidence in the product and benefits. Throughout the process of order, installation and aftercare Project Solar UK have been very helpful. I'm confident that the system will meet our needs and of the continued aftercare. If you're looking to invest in solar I would highly recommend their service.
I looked around for solar panels, and I spotted Project Solar, very good reviews all round, so I gave them a call. The first chap I spoke with was very friendly and polite, appeared knowledgeable. An appointment was confirmed, and a very pleasant gentleman arrived - no pressure at all and offering what I wanted, so I signed up. Everything was sorted by the company, neat job and quick service from the fitters. I'd recommend them to anyone who is looking
I’ve recently had solar power installed by Project Solar UK. From my first meeting with Mel the surveyor to the actual installation on my property, the entire experience has been excellent. The installation team were very professional and courteous. They turned up on time and were every respectful, clean, and tidy. I was concerned about the external wiring on the property, but they addressed and answered all my questions and alleviated my anxieties. Their diligence in making sure I was 100% happy was exceptional. The office team at Project Solar UK kept me fully informed throughout the process also making sure I was happy and satisfied with the installation. I have no hesitation in recommended Project Solar UK to anybody thinking of having solar energy generation installed. BELDT4PSUK
SINSL1PSUK Project Solar uk provides an excellent service from start to finish.The Surveyor Jason was great very informative,very friendly and polite. He gave me and my wife all information we needed to make the right decision. The Solar installer very good arrived at 9am and did not stop till the job was finished. They explained everything regarding the installation of the Solar system to me. They left no mess following the installation and they did very professional job.Would 100% recommend Project Solar to anyone looking for Solar panels.
Great company, very pleased from start to finish. My Advisor was very friendly and polite, explained and answered all my questions and started the ball rolling. Within a week I had scaffolding up and solar panels + battery installed and working. The installation team were brilliant and consulted with me all the time. They put a lot of thought and effort into making everything looked as inconspicuous as possible and tidied up after themselves. I had the app set up for me and explained how to use it, it is now my new app obsession. I was also shown via a drone how the panels looked up on my roof. Also along the way PSUK have been in touch checking that everything was running to schedule. I am a very satisfied customer. PALHP1SPUK
OLITQ7PSUK. Very satisfied with the service we have received from Project Solar UK. All the staff we have dealt with have been excellent very friendly and knowledgeable, they have bent over backwards to help. The installation went in very quickly thanks to the very professional installation team. I would thoroughly recommend Project Solar UK .
Great team from start to finish. Everything was explained very well and answered any questions I had wasn't long for scaffolding to go up Shortly after they Came to put solar panels they were very good didn't take too long to install the 2 workers were very nice left everything tidy. Also what it makes the best company is the guarantee it is a good deal. Now I'm just waiting and looking forward to the savings 😊
We would fully recommend Project Solar. Our experience from initial contact has been an enjoyable journey. Adam their representative, was friendly, explained the product and process and answered all the questions we posed. Once we signed up the panels were installed the following week and the paperwork inc T&C's, certificates, guarantees was sent through quickly. Project Solar checked in with us regular all the way through the process to ensure everything was going smoothly, we were happy and asked if we had further questions. Thoroughly happy with our choice and how the panels are working. Thank you Project Solar.
Project Solar were very professional from the start everything was explained to us from our home visit and he spent time making sure we understood the whole process The work to put the panels on the roof went through really quick The fitters were here on time and worked through the day finishing the work explaining what they were doing After fitting had finished he went through our welcome pack and any questions we had We are very happy with the work carried out and all the information given to us We recommend project Solar
Best service
Well organised and efficient service. Good
Very friendly and helpful company and would recommend them
Outstanding, prompt and helpful service. Can't recommend highly enough.
I was sceptical at first with solar in general but the salesman explain the figures really well. The whole process was very simple and the installation was booked in really quick too. I would 100% recommend Project Solar, in fact we referred our neigbour and are due to recieve a £1000 referral fee.
From sale to installation we've had fantastic service. They keep in contact every step of the way and ensure everything is as it should be. The installer's was polite and knowledgeable, treated me and my property with respect. They ensured I knew how the solar panels work and how to use the app. They left everywhere clean and tidy. Definitely recommend.
Great communication and service from quotation to installation and after-care. The team were all very knowledgeable. The installation team were very neat and tidy, and helped set up the app for us to monitor our usage and control the battery output/input. The app is very easy to use. Already seeing a difference on our usage, but looking forward to spring/summer for some brighter days to fully benefit. Would 100% recommend Project Solar to anyone looking for solar panels!
Very professional service from start to finish
A pleasure to deal we with. From start to finish the company was a delight to deal with and extremely happy with the finished product! The app is extremely easy to use!
I want to thank Project Solar UK for the level of service they have provided. From the start of the quotation to installation has been seamless and efficient. Panels have made a difference on our bills and we are very happy. Thanks
Great service throughout. Been installed for a few months now. So far so good
Great experience with Project Solar UK. From the initial contact with Laurence, who was able to answer all my questions and demonstrated excellent knowledge of the system, to the installation which was straightforward and efficient. Highly recommended, regular checks from Project Solar that I was happy with everything and I would recommend this company wholeheartedly.
I like to check any negative reviews and I am pleased to note that we did not share their problems. If anything everything went really well - from the salesman's initial visit, to the erecting of scaffolding, to the installation of the panels themselves. At each step we were kept informed of when people would arrive and on each occasion they arrived as expected. There was no hard sell just knowledgeable information provided and questions answered fully so that we could decide if it was the right time for us to go ahead with solar energy. The only disappointing part was to find that we would not be able to sell back to the National Grid for perhaps 6-8 weeks depending on how long it would take for them to register us with them.
I have to say that this was a great experience, from our original call , through the meeting with the representative Simon, where everything was laid out so easily and clearly, without any sales pressure at all. The incredibly fast fitting, was amazing, and the electrician was friendly and helpful, leaving us a direct vontaft number, should we have any issues. everything went really smoothly. Even changing our Octopus account to the new flex account was easy. I would definitely recommend this company. Top class.
I received first class, non technical, advice from the team at Project Solar. The quote received was very competitive and the plan for the installation complete, thorough and timely. The scaffolding was erected (and later removed) in good time and the installation team members were courteous, timely and very tidy in their work. I was delighted by the installation and by the small amount of after sales support that I requested and received. A great company to engage with on a project that I needed consistent reassurance. Well done and thanks Project Solar.
Excellent workmanship from the installers and great customer service. All left clean and tidy. A great experience all round.
Exceptional Service from Project Solar UK I recently had the pleasure of working with Project Solar UK for the installation of my solar system, and I couldn't be happier with the entire experience. From start to finish, they provided an exceptional service, demonstrating their expertise and commitment to customer satisfaction. Right from the beginning, Project Solar UK offered incredible support. They were always available to answer my questions and provide guidance, ensuring that I felt confident throughout the process. The installation itself went flawlessly, with their team arriving on the agreed-upon date and completing the setup efficiently. I was impressed by their professionalism and attention to detail. One aspect that truly stood out was the proactive after-care provided by Project Solar UK. They were readily available to address any queries I had following the installation, demonstrating their commitment to customer support even after the project was completed. Furthermore, I was pleasantly surprised at the speed with which they sent over the necessary documents after the installation. This allowed me to start selling electricity back to the grid much quicker than anticipated, resulting in significant cost savings. Overall, I can confidently say that Project Solar UK exceeded my expectations. Their service, from the initial consultation to the final installation and beyond, was remarkable. I highly recommend them to anyone considering a solar system. Thank you, Project Solar UK, for your exceptional service and helping me take a step towards a greener future!
Good communication through whole process which enabled it to flow smoothly without any last minute changes. Installation teams were efficient and tidy on the day. All equipment was installed in my preferred location by the electricians and they answered all questions to my satisfaction.
We were very impressed with the service and fitting and customer relations with Project Solar UK and would certainly recommend them to anyone thinking of fitting solar panel. Joan Womack
From the initial visit by the consultant to the completion of the installation it was professional. The quote was explained giving the options available, without any high pressure selling. The installation went well on the day with the scaffolding team attending the day before. Everything was left clean and tidy afterwards. It is early days yet, but with energy costs increasing, it is an investment for the future.
The Project Solar salesman was brilliant, very helpful and informative. The scaffolding was erected (and later dismantled) with minimal fuss and I was shown how to use the app which is very useful. I am very pleased with the panels which will pay for themselves over time. As an added bonus, I was financially rewarded for recommending my friend. I am also pleased with Octopus Energy who is now my energy supplier. I would recommend PS UK to anyone. Great for the planet too!
Couldn’t recommend this company highly enough! Great communication, clear information, zero pressure or tacky sales tactics and a very efficient and tidy install that happened much faster than we originally expected, I would advise anyone to enquire with them.
Keep ringing me with marketing calls, after i asked them to stop & they still keep ringing.
The whole process was very straightforward. The installers very polite and answered any question we had. The only downside was the delay in taking the scaffolding down
Fast and efficient process from start to finish with good, professional advice. Scaffold erected & removed quickly with no issues. Solar panels & Batteries were fully installed and working in one day and Project Solar quickly sent through all paperwork & warranties. Highly recommend this company.
Getting solar panels with Project Solar was one of the best decisions we have made. Right from the start everything was brilliant. Adam who came out to chat to us about the solar panels was great, he explained everything answered all of our questions and didn’t push us into making any decisions. When it came to having the panels installed we only had to wait a few weeks, they were installed with no problems, in a very efficient manner. In the few months that we have had the solar panels we have noticed a massive difference in our electricity bill and are already looking at other products to make our home greener and future proof.
Easy interaction for us so far with Project Solar. We had the panels and battery installed yesterday- and they already were running at surplus! The installation took a few hours, and they were more than happy to push back the install date for us when we requested- twice, in fact. The salesman was the opposite of pushy, he came in to our house and gave us a realistic and reasonable proposal. He didn't make us decide then and there, I think he knew we were going to go for it, but he let us have the time to think over all the facts, as every major sale needs. So far, we're happy. The panels look and work great, and the battery unit is well hidden and seems quiet. If I had to give a down side, it would be the lack of communications between their departments sometimes- we had scaffold up for works we were doing, so called to cancel theirs, and had the scaffolder turn up anyway! He was, however, great about it. The customer service team were apologetic and helpful in all regards anyways. Top marks.
I had great service from Project Solar UK. The salesperson took time to speak with and ask questions so that they could advise on the best system for us. I was also given time to ask questions and make sure that the solar panel system was right for us and our home. Customer Service was great, fast to answer questions and respond to issues I had. Overall a great experience. UPDATE- Now into November and the panels are working great. I get power from them every day. Obviously there will be more if the sun was stronger but even on rainy and cloudy days they supply something.
We have been extremely pleased with Project Solar UK from the start. Our Sales Manager was excellent and provided us with very clear information and data for us to make a great decision. The day of installation went very smoothly. The work was carried out very efficiently and neatly with good communication. We have been able to contact the Head Office with ease and staff have been only to happy to answer any questions we had. I honestly feel that Project Solar have gone above and beyond to make us feel relaxed, informed and provide good work practices and a great product.
Everything went very smoothly from start to finish and all took only one week. The after service has been excellent from a customer focused company.
Very efficient, kept us well informed with what was happening when. Team that fitted panels were friendly, polite, helpful and worked into the evening to finish. Excellent company
Top quality installation, great service from start to finish, impressed with the follow up and help through the entire process, would definitely recommend. Panels and equipment are stylish and top quality, I done my research with 2 other companies before I decided and so glad I went with project solar, just brilliant.
Fantastic service
Project Solar were excellent from start to finish. We now have a fully installed 13 panel + battery solar system. The customer service is second to none and everyone I have spoken too has been friendly and knowledgeable, you are kept in the loop regularly at every step of the way. I highly recommend this company if you are looking for solar panels, a very professional and well run organisation. The initial consultation was arranged quickly and at a time that suited me, the surveyor David arrived on time and he was much more knowledgeable than a couple of other companies I had contacted. There was no pressure to sign on the line immediately and we received a comprehensive quote by email almost straight away via email which we were given a few days to process. Once we'd decided to go with Project Solar UK we were kept in the loop with regularly phone calls from different areas of the business that helped us decide on an installation date that suited us. There will little to no lead time here, literally a couple of weeks. About a week before our installation Project Solar UK were back in touch making sure everything was ready for our installation, which including arranging with us a convenient time for the Scaffolding to be put up. The Scaffolders were friendly and efficient and took about half a day to put up scaffolding for both my east and west facing roofs. On the day of installation everything went smoothly, the team arrived early and had the system installed and generating power by just after lunchtime. I was able to choose exactly where on the roof my panels went and where all how the cabling went, even down to whether I wanted white or black cables as well. The cabling was done very neatly inside and out. The installation guys were very friendly and helpful. It has now been two weeks since my installation and everything is still working as it should and I am very happy. I've had calls from Project Solar UK asking me how everything is going and to get in touch if I have any questions. Overall I couldn't be happier and would highly recommend this company.
Very good from start to finish. Can recommend them. From surveyor coming to install took a week
Fantastic company to deal with, can't fault them. Clear communication throughout the whole process which continues even after installation. So pleased with the performance of the panels, it's winter and they are already generating more power than we need which means that we can sell electricity. Thoroughly recommend them. Jeff Warren
We had our panels installed yesterday and I've been really impressed with Project Solar so far. Comms gave been great, the installers were lovely guys. Already enjoying watching my app! Looking forward to reaping the benefits and not worrying about electricity prices anymore!
From the outset the Project Solar experience was professional and efficient. The salesman was very good and not a hard sell. He projected the presentation very well and clearly and was open and knowledgeable to any questions that we had. Once we had agreed to go ahead with the installation the process was very fast and timely. The scaffolders arrived on time and carried the work out within an hour. The Panel installers then arrived on time and were finished by the mid afternoon with a minimum of fuss and mess. They also explained how the system and the App worked. All in all it was a good experience and the system was up and running as soon as the installers had finished and we were registered on the app website.
All Good
From start to finish everything was seamless. The panels and batteries are perfect. I pay £1.00 a month towards my electricity bill now!!!Thank you Project Solar.
Smooth sailing all the way, install took a single day
Great company, very experienced staff from Reps to the men who fitted the solar panels, thank you guys
From start to finish everyone I’ve dealt with has explained every step. Contact has been phenomenal from customer services. Every step from sitting down with Ricky to, scaffold install to panel install I have received a call to check everything has gone smoothly. Really really am happy with the install thank you
from the sales to the installation and subsequent customer support, I could not fault it so far.
Excellent service from start to finish of installation. Very helpful and polite. Customer service was also very good kept informed at every step and installation date was sooner than planned.
I had a representative pop round at my convenience, And Irfan arrived bang on time. He was very knowledgeable, he explained everything and made it all easy to understand if the system was right for me. I never felt pressured to sign up. It's a no brainer in my opinion. Good quality components with really good warranty. Within a week, the system was installed and working well, even with overcast skies. The scaffold and installation guys were great, eager to get the job done with no fuss and they did such a fantastic job! I love the app that shows you real time data, I can't stop looking at it! Customer care has been very, very good. Not intrusive, but very helpful and they check on how things are going, if you're happy or unhappy.... it's just been a very good experience and I'd recommend these guys all day long.
Very efficient and professional experience throughout. From the first contact with the surveyor, the erection of the scaffolding and system installation we were kept fully informed of the process the whole time. The entire process was carried out in a timely manner, and every member of the teams were polite, efficient and knowledgeable. I would recommend enquiries with this Company.
The install went smoothly, we were using our own solar power the same day as the install. No issues at all.
Project Solar was recommended to me be my daughter. So I got a quote and a week later the solar panels and battery was installed. Very happy with the service.
Project Solar were very easy to deal with. Efficient and friendly, they explained all the options very clearly and managed the installation seamlessly. Cannot fault their customer service, or the quality of their work.
Great product and trouble free installation.
Project Solar Uk From the salesman who was really knowledgeable and not pushy to get a sale to the logistics to install the panels, which included one team to erect the scaffolding, another to install the panels then a team of electricians to connect it up. All work was carried out to a high standard
The service the Project Solar Team provided was really quite exceptional. The survey was very thorough and well explained. Communication throughout has been very prompt and easy to deal with. The installation process was very well coordinated and everyone involved (from the scaffolders, to the solar panel installers, to the electricians) did a very good and careful job and were lovely to deal with. I really appreciated the fact that they all took pride in what they were doing. A particular shout-out to Dave from Barbados who was the electrician tasked with the very difficult job of feeding the cable from the panels down to the meter in as unobtrusive a way as possible. He did an amazing job.
Excellent firm with great knowledge and helpful working through complexities. Installation very clean and effecient. Highly recommend.
We had a very good experience with Project Solar, from the initial enquiry, through the survey, installation and customer service. Would recommend.
Project Solar offer an excellent package of solar panels and battery back-up. I was provided with all the relevant product information prior to install and all relevant certification post install. Our install was completed within a couple of weeks of our survey, and only took 4 hours to complete. The install team did an excellent job. I recommend Project Solar if you are looking at installation of solar panels & battery back-up.
Excellent price and 99 year guarantee. Everyone I came into contact with has been friendly, polite and professional too. Installion took a day with an excellent installation team tidy and completely cleaned up after too.
Nice service
Positive experience with this company. All staff involved were professional and knowledgable. Work was carried out carefully with respect for our old house. Panels and battery perform great. Follow up customer care also very good.
Brilliant experience with Project Solar. Our installation was completed just over two weeks from initial enquiry. Very helpful and professional team throughout the painless process. Wouldn't hesitate to recommend.
We have experienced fantastic and exemplary service from Project Solar UK. The salesperson took considerable time to speak with us and ask questions so that they could advise on the best system for us. We were also given a lot of time to ask questions and make sure that the solar panel system was right for us and our home. From initial contact with the salesperson to installation, it took just over a week which was great for us. Very impressive with how fast they worked to get the installation done. The installation of the solar panels and battery system went very smoothly. Larger systems would take longer but 9 panels for us took around 3 hours. The installation team were really helpful and professional, making sure that they explained what they were doing regularly through the installation. Communication with Project Solar has been fantastic and very timely when needed. Very rare to have such good communication over sales and installation from companies these days so this should be highly commended. We are very happy with the service received and our solar panel system. We highly recommend Project Solar UK!
A great experience from start to finish and great proactive customer dupport. Highly recommended.
Super happy with my solar panels and battery, it was something I was wondering if it would actually work for a long time and I had to try myself, results so far with 8 panels and 1 battery, been working for 3 months and I used 72kw of electricity from the grid and was only because it was bad weather for nearly 2 weeks, my bill to eon gone down nearly 60£ a month
Project Solar is an absolute ray of sunshine! Their team swooped into my life, adorned my roof with sleek solar panels, and gifted my house a snazzy battery makeover. Now I'm not just a homeowner; I'm a solar-powered superhero. The installation dance they did on my roof was like a choreographed ballet of eco-friendliness. My energy bills are now on a permanent vacation, thanks to Project Solar's brilliance. If your house is feeling a bit dull, let Project Solar turn it into a green energy disco. Five stars for making my home the coolest on the block!" 🌞💚 #PoweredByProjectSolar
Brilliant throughout. Salesman was well informed and wasn't at all pushy, installers were punctual, polite and very good at their jobs. After sales also spot on.
We are glad that we chose to go with Project Solar for the purchase of our solar panel system. The whole process has been straightforward. The salesman explained everything clearly and did not try to push us to make an order. The installers of the scaffolding and the solar panels arrived when expected and were efficient and friendly, completing the installation efficiently and explaining the operation of the system clearly. I would highly recommend Project Solar.
We purchased a system with 9 panels and a battery which was recommended for our house with a south facing roof. excellent installation which was done within the day. Friendly knowledgeable staff throughout the process which has proved to be very worthwhile. Would definitely recommend this company if your looking for solar panels.
The customer service is quite prompt and most of the questions were answered asap
Really helpful team throughout from start to finish .very considerate and informative . Workforce very helpful and polite ,explained to me the system and the support to follow .
Project Solar were excellent, from the initial consultation to installation and aftercare. Very communicative and kept me informed throughout the process.
We're so pleased with our solar system and glad that we went with Project Solar UK to do it. Right from the start, Project Solar's representatives were helpful, knowledgeable and most importantly, did what they said they would do at every stage. Taking us through all the options (of which there were many) and helping us to specify our system was a really positive experience. We ended up spec'ing a 4.1kW solar setup (the nice looking black panels too!) with 8kWh battery and this has worked brilliantly for our home. Our electricity bills have been tiny since installation, with the largest element being the standing charge (through the summer at least). It's a big investment, but a worthwhile one (in our opinion), given the cost of energy these days. If your looking to make the leap into solar energy for your home, I would recommend you consider Project Solar UK.
Project solar ..yes a very professional company came to assess and then fit the agreed solar panels ...kept in touch with dates n times etc. .the scaffold tower arrived ....really nice guys who explained everything ..in clear language . They tidied up and cleared away everything ....they installed the necessary app on my phone and were very patient showing me how to use it ...they were happy to go through it more than once ..all in all a great company to deal with and a great product too ..!! We had a weather issue which meant they were unable to get up on the roof on the day .. but they continued with indoor installation work .agreed to come back on another day to finish roof installation..which they did ..
From the first contact, Project Solar has been great to work with to install solar system. They let you know every step and what to expect. The follow up with phone calls and emails. They are on time and keep to the schedule. The workers were courteous and showed us how the system works. I highly recommend them.
Great company to deal with and top product, saving money every day
Clear advice from the outset - no hard sell. Smooth installation and competitive prices. Good support throughout. Very happy.
Quote from Richard was well explained and very competitive, and the equipment installed was of a very high quality. Installation was quick and professional, with the whole process from booking the installation to generating power taking just four days.
Salesperson wasn’t pushy at all, gave advice on what was available. The workmen turned up on time, very tidy and worked well together. All in all I am very pleased with the work.
We did do a lot of research before deciding on Project Solar UK. The guy who came to us to explain solar energy wasn't pushy at all, he explained everything really well and in a way we understood. He went through everything, he gave us a price but didn't push us to make the decision there and then. He gave us time to discuss it between ourselves and then when we decided we would go ahead, we rang him and he returned to sort out paperwork, bookings etc. It was easy to book a convenient day and the guys who came to fit the panels/battery arrived on time. They fitted the system in a day and they were very clean workers, tidied up behind themselves. When it was all up and running, they explained everything and left us with a users guide to read along with contact numbers. We can't sing their praises high enough. Our whole experience with Project Solar UK has been a ten star experience
I was extremely impressed with the team who came to install the solar panels and the electrical support equipment. The scaffolding company arrived at 8am followed by the team members, who were carrying out the installation work, at 8-30am. This was as previously advised and agreed. The installation work took approximately 5 hours to complete. The final electrical fitment is extremely neat and tidy. I was then shown how to use the APP to monitor the system, all of which was very straight forward. Overall, I was very impressed with the representative who initially came to see me about having solar panels, through the team who carried out the work and all of the follow ups by Project Solar UK, to make sure that I was happy with the installation and its operation.
I had the plan to go solar for a long time and the Project Solar UK guys made it a reality. It happened so fast, so seamless. Everything went according to the plan and I can see the savings on my bill on my mobile app. Happy with their work.
The initial assessment and installation were done quickly. We are very pleased with the results. So far, we have been able to halve our energy bills.
I had been thinking of having solar panels fitted but thought it would be too much hassle. I was wrong the whole process from quote to installation took only 2 weeks and ran smoothly. A scaffold was erected one morning in an hour or so , and the panels were installed a week later in half a day. Crew were very polite and helpful , with very little mess.
Thank you so much Project Sollar for your expertise and complete professionalism. From start to finish you were always there to answer any questions I had and to give me great understanding of the product I purchased. The turn around from the initial call, to the home appointment to the installation was phenomenal, a matter of weeks. No pushy sales pitch, everything was explained thoroughly and transparent, I knew exactly what I was getting and at what price. The work was carried out by professional courteous workmen. Thank you so much, I will definitely recommend
Sales experience was generally good although the initially proposed contract was full of information/predictions of performance better suited to a sales brochure than a contract. This meant it involved a great deal of time trying to find the relevant contractual clauses. The contract was inflexible in terms of asking me to sign a clause with a figure that was inaccurate. In the end I had to sign or the project would not proceed! Scaffolding arrived early but un-announced. Otherwise communications were excellent. The team on the day were on site early, were polite and pleasant and got on with the job very efficiently. Everything was completed by lunchtime including commissioning, installation and explanation of the monitoring app and the paperwork. After 24 hours the system seems to be working as expected and I've had a couple of questions answered promptly by Project Solar.
This company have provided great customer service throughout from the first telephone call to the survey, and the installation and follow up calls have been excellent. They have never been pushy, but polite and friendly. Our questions to the Surveyor and also on the telephone have been answered well. We were given time to consider the quote before going ahead, and the installation itself was quick and efficient. The only problem we have had was not with Project Solar but with the energy company who failed to connect to our smart meter promptly, which has been frustrating, but the savings are excellent already and once the meter problem is sorted and the export tariff starts, this will pay for the system in savings in a reasonable time scale. I have been very impressed with Project Solar and highly recommend them.
I found Project Solar UK very proactive in the way they dealt with any problems they encountered and acted very professionally
The whole process from start to finish was so simple and everything was explained in detail as to what to expect and when to expect it from the sales rep to the installation team to the aftercare team we were well looked after best experience we've had and we felt so at ease and now we are benefitting from our investment which was well worth every penny and at a very reasonable price
I was very pleased with the help I got technically to enable me to get solar panels. The installation itself was very quick and the lads were very pleasant.
My couple of comments are 1. The presence of the designer during installation would be more useful and 2. It would be easy for the customer if the PSUK contacts and completes the electricity connection transfer with the Octopus.
Excellent service provided from start to finish. The area rep very helpful and knowledgable about the product. We were booked in for installation quickly after payment of the deposit. Installers were professional and left the site tidy. Overall we’re very pleased with the service and product.
I didn't Register for 'Solar Together' preferring to cut to the chase! The Representative/Surveyor spent 3 hours with me as we went through all the fine detail and he made sure that my property was suitable for the installation of Solar Panels and Battery Storage. Then I was surprised by, but pleased about, the early installation date I was given. I paid the Deposit to ensure that everything would go ahead and the Rep told me what the Balance would be. I decided to pay this in cash up front following installation rather than take the offer of Finance. I was told that Scaffolders would come and set up a couple of days in advance so I was ready for that, but, they didn't turn up! So, the installation was delayed from a thursday, (when the Scaffolding did arrive and was set up very quickly and efficiently!), until the following monday - not a huge problem. The installation was also carried out very speedily and efficiently (in about 4 hours) by a fine group of lads who were polite and friendly and left very little cleaning-up to do. There were a couple of hitches - I received a Contract made out as if I was going to pay by monthly instalments, so this had to be changed. (Apparently the Rep had, in error, included the Finance Agreement in the mass of stuff I had to sign!) He also made a mistake in his adding up and the Balance was £630 more than the figure he gave me! (I should have checked!!!) However, a quick phone call to Credit Control sorted this out and I then paid up without hesitation. Now all I have to do is wade through the avalanche of emailed paperwork which has hit my PC!
From the start of the process to the installation and follow up, I have felt very supported and the team have been very quick to reply and answer any questions that I have had. There was no hard sell. The consultant who visited us was very knowledgeable but very easy going, it was much more of a chat about solar panels, Project Solar and the technology than a pure sales pitch. We were given the options to freeze the quote or look at affordability over various periods of time. We fully investigated the feasibility financially before signing on the dotted line. When it came to the installation, the team arrived early and all introduced themselves so that I would know who was working in my home and then got on with it. They gave me plenty of warning before turning off the power so I could balance the installation with working from home. They took the time to make sure I understood the associated app and how to watch what was happening in real time. Even over 1 day, I am already seeing a dramatic reduction in energy usage from the grid via my smart meter. So glad to have gone with Project Solar. They are a very professional organisation and one that I would be happy to recommend to anyone looking to make the change to Solar.
We have found this company to be very professional from the chap who gave us the details about the solar panels with a quote to the team that installed them. All the teams involved were very efficient and helpful in explaining everything in great detail. From Mrs Fiona Jobson
Great service, very quick.
Very good service friendly staff and straightforward installation
Quality product, excellent information, no pressure sales people, meets your needs in saving energy. Professional and polite installation team, everything cleaned up and recycled when they are finished. Highly recommended.
We spoke to Project Solar UK as well as a number of other organisations when we were looking into getting a solar panel and battery system installed. From our first telephone call, our interactions with them have been very good. Everyone has been polite, friendly, and happy to answer our questions. A visit was arranged for someone to come and explain which installation would suit our needs best, and this happened within a week. The advantages of the system being offered by Project Solar UK were clearly explained, and compared favourably to competitors. We were given sensible advice which meant that we were confident that we got the best system for us. Within a week our solar panels and battery were installed. There was plenty of communication throughout, so that we knew what to expect when, and to confirm that we were happy. On installation day, both the roof fitters and the electrician were friendly and helpful. The electrician explained the system to us, made sure that it was set up properly, and walked us through using the monitoring app before he left. All in all, we've been very happy with the service we've received. The offering (in terms of quality of product and warranties) seems to compare very favourably with competitors, and the price seemed competitive. We're now excited to look at the monitoring app each day to see how's much money we're saving, even though it's been fairly overcast!
Great service, great product! Thoroughly recommend.
Great experience of this company with excellent comunication and panels all working as expected
Amazing from start to finish. From the sales rep to the scaffolds to the installation team and the guys in the office who ring to check everything has gone smoothly. The app is great they recommend you can see how much energy your getting and using and sending back to the grid. The sales rep explained everything a number of times so we totally understood everything. They all respected my property and family and even the dog. Great company would recommend
Great company very informative and professional
Contacted Project Solar after a recommendation from a friend. Giles a senior regional surveyor came round and two weeks later the system was installed. The installation team were very good, polite and knowledgeable. After the installation , no mess was left
From the moment we received the phone call back from our enquiry, everyone we have spoken to at Project Solar in person or on the phone has been efficient and friendly. All our questions were fully answered at the initial meeting and as we had little knowledge about how the system worked and the information we were given was very thorough and informative and put into layman's terms so it was easier to understand. Once we had signed the contract, contact was made regularly with updates as to timescales which were fully adhered to. On the installation day, we did not feel like we were living in a bomb shell. They worked on the roof, in the loft and in the garage, but there was no mess to clear up after the installers had left as they cleaned up at the end of the installation. When the installation was finished we were shown how to download the app, and time was taken to show us how to use it. We were fully informed all the way through the process and after the solar panels were installed, contact remained by phone and email to ensure that all was working well. We are often on the app seeing the live generation which is quite mesmerising to watch the arrows showing how much generated energy is going to the battery and into the house with the amounts that the SEG is generating when it is going back to the grid. We would highly recommend Project Solar to anyone who is thinking about having them installed.
We are really pleased with the service from start to finish. Genuinely only got a quote out of nosiness but we were so impressed by the salesman and obviously the products too, despite them being that bit more expensive than others on the market. Really quick and smooth installation and great customer service, checking that everything was going to plan. App is simple to use. Now just need those rain clouds to go away! We are just waiting on a minor tweak to the bird netting but I have no qualms that this will be dealt with efficiently.
I would recommend this.company and all the staff, including the lads, fitting the system. Everything was explained really well amd the customer team has kept me upto date with it all. Fitting was very quick
Project Solar have installed a Solar PV system with battery storage. The 3 man team kept me informed about their expected arrival time and arrived when they said they would. They completed the job quickly and efficiently and again were happy to answer any questions throughout the process. When they were finished they cleared away any rubbish and mess and then talked me through the system and the paperwork. I can thoroughly recommend Project Solar for this type of system. Thanks guys.
Everything was explained precisely,the costs , installation, times , what to do if I needed to contact them before & after also the payment options, the engineers also explained how to use everything . Follow up after was good too checking that everything had gone smoothly,& that I was happy with the installation .
Initially, when I had the sales representative come to my house and talk me through it I didn’t think this was something that was going to be financially achievable for me. However, he was very patient and explained everything very well. From this point up until installation and the after-care have all been very well communicated, and all my questions were answered. Would certainly recommend to a friend and family.
We've just had our system installed, we didn't really understand how it worked, Chris sat down with us and explained everything in great detail, no cheesy sales, straight forward and honest. Installation has gone seamlessly, very efficient process and team. Absolutely love looking at my app and seeing how much money I'm saving and earning!
Friendly salesman, polite and friendly installation team. Clean and tidy installation. System and app explained well
Install was great by the two lads Ben and David. Very neat and tidy. Explained how its all going to work and took me through the app. Would have been 5 stars but the scaffolders let the side down by putting the scaffold so low my wife couldn't open the doors to her store room so she couldn't get any work done for most of the day. Otherwise highly recommended. Already getting gains from the panels and the weather isn't great!
We had a PV system installed by Project Solar this week. The whole process from initial contact to finished installation was very simple and we were kept up to date the whole way through. Good quality of work for the installation of all the kit, the guys asked where we wanted the kit installed, listened and did exactly as we asked. They took the time to explain the system and run through everything with us as well as being more than happy to answer and questions we had. Top service!
Very efficient from start to finish, nothing was too much trouble explaining every step. all of their staff were polite and not at all condescending. their installers were just the same very helpful guys. I have no hesitation in recommending Project Solar.
The guys were really professional and well mannered. They took time out to answer any questions I had. They cleaned up and put things back to where they were without being asked. They were also quick and efficient in their thier job. A pleasure to have them do the installation. A credit to the company they work for. Future customers will have no complaints when they turn up to do thier installation 10/10. Well done lads.
Excellent service from start to finish
Very quick, explained thoroughly. The engineers were very polite, tidy and answered all my questions. The whole process from initial quote to final installation was seamless.
Professional and thorough service. Good explanation by the salesman. And instalation took less than expected, even in the horrible weather. Would definitely recommend.
Installed ahead of time and scaffolding up and down as soon as it was finished . Only one day installation and has paid dividends since installed
Very happy with the service provided by Project Solar. Plenty of support and information prior to the installation. The work was completed as arranged and the engineers discussed with me positioning of certain aspects of the installation. The follow up service so far has been good and I feel confident that should any issues arise in the future help is just a phone call away.
Professional and kept me informed throughout, would definitely recommend.
Team arrived bright and early, team leader introduced himself, the whole team where friendly and hard working. We had 20 panels fitted. We also received an upgraded battery for free. The whole system was fitted ahead of schedule. Over all a positive experience would recommend this company.
A fast and efficient and effective experience though the whole of the project. The fitting team were exceptional. Overall an excellent job completed
Came to survey ready to give a quote which was promised for the next day. Over a week later and no quote. Called yesterday and spoke with a bad attitude man who promised I’d be called back that afternoon. No call. I called them today and they said they would call me back to let me know what is happening. Told them not to bother now; if not trustworthy at this stage, would not trust them with the job.
The experience has been excellent from start to finish,they started with the scaffolding on Sunday morning to fitting everything in our property with out stopping on Monday morning they may have been a little cleaner if you want to be picky but I had to hover up anyway,just waiting for the scaffolder’s to return and take it down and job done. Excellent work work, I would recommend them to anyone.
Project Solar is a really good company. From start to finish, they have been very professional, good communication. Friendly and polite. There is No pressure to buy, they give you the facts and let you decide! Once the scafholding was in place, Installation took about 4 hours. Clean, tidy and polite professionals. You gave a very good app to see how well the panels and batteries are performing. 10 out of 10 for Project Solar.
From our first enquiry to completion everything went extremely smoothly and we would not hesitate to recommend Project Solar
Great service, would definitely reccommend. LENSN1PSUK
Im waiting for battery replacement (warranty) already 6 months an they can't specify time when job will be done ... they are nice when everything is going well but if come for service/warranty they don't care because money is already taken. No battery for replacement but they installing new systems with battery every day... Update : after my negative feedback they said that the battery will be replaced in the middle of July but nobody contact with me about the replacement till now and we have almost September 😂 Almost November and still no battery replacement for me, very soon we will have 1st anniversary without battery replacement...
The best customer service ever. The quality of the solar system is amazing and we received a great support through the whole process. The advisor, the installation team and everyone else involved were fantastic.
Rest team of guys , they all worked well . Thank you
Our solar system was fitted yesterday, just seven days after the surveyor's visit. The level of service we have received from Project Solar has been exceptional. The surveyor, administration staff and the installation teams have all been friendly, knowledgeable and very efficient. The installation was completed in approximately five hours and the team took great care to leave our property clean and tidy. We would have no hesitation in recommending Project Solar in the future.
We are extremely pleased with our dealings with Project Solar UK. At the initial visit everything was explained well and we were not under pressure to sign up straightaway. We have been kept informed of the progress of the installation throughout the process. The installation went smoothly from the erection of the scaffolding, the installation of the panels and the electrical work. All workmen were polite, friendly and respectful of our property and we would have no hesitation in recommending this company.
Excellent company to deal with. Top notch products, top notch staff, and top notch customer care. Would happily recommend to anyone considering a solar installation. Rare these days to find a company where the customer really does come first.
We are extremely happy with the service we have received from Project Solar Uk.From receiving the initial quote to the professional installation team everything was completed on time and with no problems. The office support team made sure we were completely happy with all aspects of the installation and made a point of contacting us to establish we had no concerns over the project.
I cannot fault the service that Project Solar UK provided from the initial enquiry with Russell to the installation. At all times I have never felt pressurised and was extremely impressed by the professional and efficient service they provided. The installation went extremely smooth, the staff involved were exceedingly courteous and helpful. The engineer went through the paperwork at the end, helped me to install the App and explained what the menu’s meant. I would not hesitate in recommending them to anyone thinking of installing Solar. I have added a photo, but as the installation was only done yesterday, the scaffolding obscures it slightly, but it does show how neat & tidy the workmanship was carried out.
can not fault this company from start to finish. from the first meeting with Alex there was no pressure to buy from him very informative. the customer care is fantastic. the fitters we're fantastic not mess left . wish I could give it more stars . Well done project solar.
Great company to deal with. Easy from start to finish with clear communication and updates. Team on the day were very professional and did a brilliant job. Thank you!
My decision to go ahead with this purchase was quickly made after being recommended by a friend. Installation was in May which was a good time as sun was shining and we could quickly see our battery fill. Selling to the grid was a plus, although from now on that will be limited. Although an expensive purchase for two oldies we are pleased with it. Only wish would be to have a few more panels and larger battery.
A first class service from start to finish. After looking at other suppliers, we decided that we wanted to have someone conduct a site visit to ensure that our property was suitable for solar panels with battery storage. The local electricity supplier wanted to do everything by email. Once agreed that we would proceed with Project Solar , we were offered a very quick installation date . All timelines were adhered to. The scaffolding was installed on the date that were were expecting by a firm that were very professional and took care of our property. It was removed in a timely period. The team of installers for the panels and batteries couldn't have been better and took great pains to ensure that the external cabling to the meter cupboard was done in the neatest way. We were advised how to register for our SEG and given the necessary information on how to proceed. We have already received notification from our power supplier that our application has been approved. Friends who had panels installed months before us by another company are still unable to apply as they haven't been given the details required. The App is good, although sometimes the figures can be a bit confusing, but someone at Project Solar is always there to talk to. Highly recommended
Solar panels were fitted on my house by Project solar back in 2018 but were in my then partners name, and the service then was amazing. Fast forward, the house is in my name, my partner and I broke up, I do not have any of the paperwork for the solar panels. My electricity supplier have fitted a new meter and they have binned the clamp connecting the solar to the electricity meter. I don't know where to start or what to do. I can't ask my ex-partner due to the nature of the break up. Project solar sorted the paper work for me within just one email. They were efficient and professional taking all the stress out of the situation. They booked an engineer at my convenience and told me what I needed to sort. They made what I feared would be a very stressful and difficult situation simple and easy.
Highly recommend Project Solar, very friendly and informative customer service. No pressure to agree to solar panels at our initial number-crunching appointment that helped us work out if solar panels would be worth it. Installation was so easy and hassle free, very happy with how they look and how efficient the panels themselves are (designed to be about twice as efficient in cloudy weather than international standard panels!)
My solar installation was done yesterday. I had spoken and met with a few companies. I felt that the offering from Project Solar was above and beyond other proposals e.g. warranty periods, product quality and functionality, and the pricing was competitive too. Project Solar have been super efficient in my dealings with them. The initial sales meeting was arranged quickly followed by a site survey just a few days later. I received a call requesting feedback on the sales process immediately afterwards. The installation date was offered for just under 1 week from placing the order. The scaffolding went up the day before and a team of 5 arrived by 8am and advised that they would be finished between 3pm and 3:30pm, they finished at 3:15pm. They were friendly and efficient and were able to provide the installation with all cabling going internally; another supplier had been talking of trailing cables and digging a trench at the front of my property. They cleaned up after themselves and put back things that had been moved out of the way whilst doing the electrical work in the garage. I was given handover documentation and a run through of the app. I received a follow up call today to ask how the installation had gone. All in all so far I would say it's 10/10 from me
Highly recommend using project solar. From consultation to installation we had zero problems and every aspect of the process was very professional. Couldn't believe that the installation was done within a week and a half of the consultation and the Installation itself was only about 4 hours from start to finish. Wish I'd made the decision sooner.
My experience from Project Solar from the initial consultation to final delivered project has been nothing short of the best in class. The initial contact and sales meeting was amazing I got all the answers I needed and worked out that the unit would provide nearly all my electricity use. The finance package and final quote was all explained to me and the date booked in. I was kept informed at every step of the way. The installation was carried out by proficient and knowledgeable tradespeople and they also kept me informed of every process and the timeframes they also cleaned up after themselves and left me an information pack of the installation and showed me pictures of the installation. The after care service has been excellent and I am so pleased I got the panels fitted and would whole heartedly recommend Project Solar. The workmanship and quality speaks for itself. I add a couple of pics of the inverter and battery that was installed.
A great company to deal with. Everything happened as they said it would. The company kept in touch ensuring we were happy with everything. Which we were. I would recommend this company, for their efficiency and customer service. The scaffolding team and the Installation team were exceptional, and cleaned up before leaving the site.
After shopping around for solar panels we finally went with project solar. Although they’re weren’t the cheapest we were quoted we chose them because of the flexible payment options and the quality of the product that appeared better than others - more efficient, producing more energy with less panels. The salesman was very helpful and friendly answering all our questions. Installation was arranged quickly. On the day of the installation the fitters and electrician were all very polite and helpful and installed the system in good time, and were clean and tidy. We are very happy with our new panels and are obsessed with the app showing us how much money we have saved so far.
Very happy with the service from start to finish , great communication throughout and finish with the install by a very professional and friendly team
Great service. Have made it very simple and the installation was so quick. Sales representative very knowledgeable. All round a fab company and one happy customer
We have just had solar panels and battery installed by Project Solar UK and would like to say how impressed we have been with the customer service and the installation of the panels etc. We have been kept informed right from the very beginning and can only say that we will recommend this company to all our friends.
Project Solar from my first enquiries to the finished product were very professional and thorough throughout. I never felt under pressure to buy, rather the opposite really patiently answering all my questions until I was clear and sure about what i wanted. Installation team were on time, polite and professional. Clearing away after and fully explaining the new system. A very neat job too. Very happy and highly recommended. Thanks team.
I received estimates from 4 companies and contacted several more. We are so glad we chose Project Solar! From start to finish the service was always above and beyond. We asked numerous questions both before and after the install and always received a quick response. The price wasn't the cheapest but it also wasn't the most expensive and yet we feel as if the product, install, and service were top notch! We were communicated with thoroughly along the way with quick seemless install. Everything was expertly explained. And we know we can rely on this company being around for future service and questions. Everything we've received from Project Solar is top of the line. Highly recommended!
Project Solar have so far delivered on every promise. Matt the sales consultant was very affable and professional thoroughly explaining everything and answering questions without hesitation. The installation happened on the designated day without hitch or fuss, the team being just as affable, helpful and professional, going to great lengths to explain the workings of the system, leaving our property as clean and tidy as they found it. Throughout the process the support team have been in constant touch eager to ensure all is well, forwarding the relevant paperwork post installation and pointing us in the right direction to adopt the best electricity supply tariffs and feed in rates. No hesitation recommending Project Solar!
Project Solar were the epitome of professionalism from start to finish. From a really detailed proposal, time to talk it through, right through to timely installation and advice from all staff involved in the process. I couldn't recommend them enough.
ProjectSolar did a superb job. On time and on budget and extremely helpful staff. I would highly recommend them John Beer
We decided to apply to Project Solar having seen their article whilst browsing the Web and reading their reviews. A representative made an appointment and assessed our requirements reference the number of panels and explained about the battery backup system. He was very thorough in his explanation of how the system worked. The scaffold was erected and the installation team arrived, all teams were on time and were extremely professional. The installation of the system took around four hours after which we were given s full explanation of the systems operation and how to use the Project Solars app. We are very satisfied with the system and their team in their HQ are always on hand to answer any queries that you may have.
Had fitting in March, one panel broken then came back next day. That panel is different colour to the rest. No after care service, when you ring you get ignored.
Fantastic experience from start to finish. Had a number of quotes and Project Solar was mid-table for price, but had by far the best equipment and knowledge. Never pressured to push forward which really helped seal the deal for us. We were able to get an install date at just over two weeks! Scaffolding contractors set up in advance and took down the day after. Courtesy calls throughout the entire process and we're now left with an awesome setup that's performing exactly as expected. Purchasing solar was an unknown world to me two months ago and I had never heard of Project Solar until then.. but after weighing up the competition and having taken the plunge I can wholeheartedly recommend them to anyone looking to do the same. A very happy customer!
All done great just wires outside could be attached more tightly.
All that was promised whent very much to plan scaffolding up 3 days before fitting the team arrived on time as promised and got to work all done in 3 hours clean and tidy no problems .all explained up and running. Graet job .
Great work from start to finish ...super quick
Very good quality of work easy to contact and solve any issues workmen are to a very good standard no issues with equipment fitted
We are extremely happy with our Project Solar PV Panels & Battery installation. We toyed with the idea of solar panels for about 18 months having moved to Cornwall and seeming to have a plentiful supply of ‘free’ energy. Unfortunately, we struggled to get anyone out to quote for a system and talk about options, possibly because we said we weren’t sure if we wanted solar power. Project Solar popped up on an internet search and I got a call back the same day and made an appointment. They phoned again a couple of days before the appointment to make sure it was still convenient. The surveyor was brilliant, not only did he measure up quickly but he knew all the answers to our questions. He explained how the system worked and was even able to show us the app with his own system working away. There was no pressure to buy and he would happily have left, but we were keen to sign up. If there’s a downside then it’s the cost, and we funded our system with a loan via Project Solar for the full cost. But hopefully we can pay it off faster than the 10 year term. Installation was amazing. Not only was our system fitted within 3 weeks from our survey, but the arrived on time and were done by 3pm leaving it all clean and tidy. Within 3 weeks we’d set up for our feed in to the grid and earning money from our roof! The installers explain the system and set you up on the app. There’s lots of info to take in but they leave you with a pack that includes emails and phone numbers for support. Everyone I have spoken to has been knowledgable and happy to help. If you want to find out if a solar power system is for you, or you want to go ahead and get one fitted, I can strongly recommend Project Solar to undertake the work.
the team that came to my house to fit my solar system were superb friendly efficient and asked me about everything so it was installed as we wanted. give them our thanks
10 solar panels and storage battery installed within 4 hours, very professional and knowledgable team arrived at 8am with everything they needed to complete my installation without delay. The team were very polite and genuinely nice guys, all my questions we answered to my satisfaction and completetion went without fault. Well done Project Solar 5 Stars all the way.
Great company to deal with from the start. I would highly recommend these to anybody considering solar. The equipment is top quality and the installation was swift, professional and clean. They then tell you exactly what you’ve got and where and how it all works. Well done to the whole company.
Well presented talk on all aspects of purchasing solar panels. Team arrived and fitted panels quickly and explained how the system worked and making sure we were happy before leaving. Company kept in contact before and after installation to ensure we were satisfied with it.
Great explanations of benefits and payback time of solar installation. Quality pack to make an informed decision. Great installation day - very hard workers who just got on with the job. Very pleasant to have around the house and tidied everything up at the end of the day. Office at Project Solar is always easy to get hold of by phone or email and they get back to you about any query in a reasonable time. Very tidy installation
Project solar Uk What a great company from start to finish from the sales guy who explained every thing in full to the fitters who we’re very polite and professional loving everything clean and tidy and also explained how to use the equipment. There customer care team and support contact me to advise and take me through the change over to solar would recommend Project solar if you are looking to get solar.
From quote to installation in less than two weeks. A huge amount of data provided with the quote to illustrate projected power generation and savings based on our actual energy usage. Now the panels and battery have been installed we’ve been set up with an app which shows real time data regarding power coming in through the panels, what we’re using in the house, how much is being drawn from the grid and status of the battery, which is very interesting. Looking forward to seeing how the actual performance compares with the projections over the years to come. Good service, lots of contact throughout (almost too much contact!), trades all friendly and respectful.
The whole experience from start to finish was very good. The fitters and electrician were very clean and tidy. They explained how the system worked and showed me how to monitor the system using the app. The solar pv and battery storage system works very well and has cut grid usage to the minimum. I am extremely happy with both the system and Project Solar UK. I can highly recommend Project Solar to friends, family and neighbours.
Excellent work by the installers. We're very pleased with the results.
The installation was completed in 2 weeks from the free consultation. They were very informative throughout, and we're clear on what costs and savings I would receive.
Very happy with the result and the guys aswell. Easy to contact the office and they are very helpful. I could just recommend them. If you choose solar panel choose “Project Solar UK” ☺️😍
Excellent experience. Kept fully informed throughout the lead-up to installation, and everything happened on schedule as planned and agreed. The contractors used for the actual installation very competent and did their work quickly and efficiently and tidily. In terms of the system performance, it's only 3 days since installation but all seems good so far. Just need some further clarification re what the App is telling me but expecting further contact from site manager to provide this - and to answer a few further questions that have occurred to me since installation. Overall, excellent and would recommend Project Solar and their sub-contractors to anyone considering solar.
An excellent installation with informative engineers. They kept the installation clean and tidy with no problems and completed pretty close to their timeframe. Once the installation was completed, the head installer went through the information app so we knew exactly how the system works, how the connectivity works, how much is being generated and its efficiency. Excellent system and installation.
What a process, from meeting the sales rep on the Thursday to the panels being fitted the following Thursday. We were kept up to date with all relevant information, the scaffolding went up on the Wednesday and came down on the Monday. The fitters were polite, friendly and helpful, everything was kept clean and tidy with any mess cleaned up and being shown how to use the app. A brilliant easy process from start to finish.
I said would like wires inside not out and fitters said they will do it. All very neat and tidy now no wire showing. Apart from panels on roof that you can't hide
Installation From start to finish everything about Project Solar was very efficient. Never felt pressurised to commit to purchasing this product and all our questions regarding the solar panels and installation were answered. The installation was completed on time and efficiently, with minimal disruption. We found all the installation team to be polite and friendly The system was installed and working in half a day, and so far, we have not been disappointed with the results and look forward to seeing benefits over the coming years. Update after 8 months of living with the system. All seemed to be working well but the Solax Cloud App is awful. Since August, there is no data showing daily and monthly yield/self use, and yearly is frozen. No data for feed-in to grid either. Today, the consumed data has shot up to 50kw, normally around 5 or 6kw?! Not getting any help from Project Solar either. When you contact them all you get is the system is working and someone will call you back - but they never do. Now questioning whether the whole system is working accurately as the IHD smart meter is giving totally different information, whereas before the issue, they were pretty similar. Frustrating
We have had a 6 Kw solar system fitted by Project Solar, and have been delighted with the service from beginning to end. All the staff we have been in contact with have been courteous, knowledgeable and helpful. The fitting was completed in a day by an extremely competent team. Well done Project Solar. We would definitely recommend them
Fantastic service from start to finish, every step explained and backed up by great Customer Service, 100% positive experience.
Project solar have been great, the after service just as good, looking forward to cheaper bills and a return on my investment. Even the rep, Mark, was great and went the extra mile when he didn’t have to. A good experience all round and I would highly recommend them. 😀😀
Trusted Supplier with excellent knowledge & experience From the moment Vince, the sales surveyor, sat down I felt at ease. He really knows his stuff and has clearly been involved in the installation and delivery of solar panels for years. Competant, honest and trusted advisor. He answered fully all of our questions and the one question we asked that he didn't know the answer to, he went away and found out and came back to us later that evening. Customer service has been attentive and dilligent and very responsive. Delivery, project management and post care has been excellent. Installation was swift and handover was clear. Solar Project has been around since 2011 and is one of the few installers that doesn't go into adminstration and open up with a slighty new company name a month later, having lost all your money and any guarantees and warranties you may have had. Always check Companies House. Good value and provision of all paperwork, HIES, Warranties, guratees, registration with the Grid, building regulations and so on. We have: 13 x Perlight photovoltaic solar panels and a 6Kw SolaX Power battery I recommend this company and I think it's a safe bet. OBRRG7PSUK
Recently had a hybrid solar / storage installation. Superbly managed with excellent communication from everyone involved in the planning. Scaffold team were good as gold as were the installing team the very next day. Follow-up communication just to check everything went okay. So these guys are not the cheapest BUT they know they're stuff and operate like a well-oiled machine. Thanks Project Solar!
Excellent service from first contact. The estimator came round and measured up and everything happened as he said it would. Within 10 weeks we had our array up and generating as much as he said it would, and 10 weeks after that we were selling the excess back to the National Grid (which took slightly longer than predicted, through no fault of Project Solar UK). In less than 6 months our electricity bills have dwindled to around £30/month (including charging my electric car) and we have saved 3.7 metric tonnes of CO2 being released into the atmosphere. Cannot recommend highly enough.
From beginning to start everyone involved has been nothing but helpful. Installation was quick and fully explained. And when we had questions the replies and resolutions were prompt and easy to sort. I really can't say too much more other than they were a pleasure to do business with.
From the initial appointment which was very informative, everything ran very smoothly. Information, emails and telephone calls kept us up to date with its progress. Scaffolding was booked in and the company they used prompt and professional. The Project Solar UK team again arrived promptly, introduced themselves with a professional handshake which came over as very friendly. They just got on with it in what seemed an orderly fashion. No complaints, all installed and so far so good. Long may it last.
Start to finish a very polished performance, even when I had a doubt about the process, my doubts were answered positively to my satisfaction.
Had a great experience with Project Solar UK from start to finish. I would recommend solar to everyone without a doubt after my experience
I was nothing less than delighted by the service from initial contact through to post-completion service. Project Solar have answered every query that I had and have a support team (installation & scaffold access) that were polite helpful and above all delivered on their promises - I cannot thank everyone involved enough - they have been great.
Great experience from start to finish. The survey and sales pitch was relaxed and easy going no sales pressure at all, communication with Project solar UK is excellent and customer service by phone is spot on, all information was very well explained and in simple terms, installation was fast and very tidy, workers cleaned up after themselves, all details of the equipment and the phone app was well explained. Overall this was a very good experience without the pressure of the sale, and project solar have bent over backwards to make it as easy as they can, I highly recommend Project Solar UK to supply and fit anyone's solar power needs.
From our first chat with a representative to the scaffolding going up to the installation day everything went smoothly. Fantastic team of scaffolders and installers. Communication was brilliant. We chose project solar primarily because of their warranties. No other solar company offers such good warranties. You really won’t regret using project solar.
From the sales guy coming round to having the system installed has all been one easy process. In the short days that we have had the system fitted we have not use power from the grid at all. Just waiting on certificates now to start enjoying the extra benefits from going solar PEANG1PSUK
Would recommend Project Solar 100 percent. Great service from a great team clean and tidy explained how everything worked, loaded app on my phone. Change broadband supplier and couldn't reload app. Sent engineer to reload app. Great service from great team. Thank You Project Solar
I was searching for a potential provider and unsure if buying upfront or leasing would be best. I researched several suppliers. Project Solar UK provided me with a lot of information during the sales consultation process and the benefits became clear. The installation happened on the day as planned and professionally managed. I would advise that your roof tiles are in great condition otherwise they won't undertake the work. Once installed that same day I was given the simple details. I've been enjoying free sunlight energy since and completely reduced my energy bills. The 6K units run my house appliances and the battery stores the rest. I've finally had my SEG application set-up and looking forward to being paid for money I put back in to the grid, all be it at a lower rate than I think it should be! SEG application takes longer and is more complicated than it should be. I recommend Project Solar UK service, instal, on-going support and quality of their hardware.
Surveyor / Salesman was really nice. Explained everything, wasn't pushy at all, answered every question I had. Was always available to talk to. Install team was very efficient, all in took about 5 hours from start to finish. Have recommended them to several people.
Really pleased with my solar panels. The whole process was very easy. Every member of staff that I have had contact with has been polite and helpful. The sales man was not at all pushy and gave me lots of information. I was kept well informed through out the process. The day of installation went smoothly. Installers were helpful and polite I would recommend them.
The business started with a meeting with a sales representative who went through our energy usage and provided a very detailed breakdown of savings - as well as a thorough explanation of how the panels, battery, our usage and the grid would interact with one another. After looking at independent reviews (identifying Project Solar as either one of the very top companies out there or the best) we were convinced to go ahead. The warranty simply can't be beaten. The entire process was seamless and efficient. Scaffolding went up within two weeks and a few days later the panels were installed - all within a few hours. Since then, we've enjoyed looking at our SolaxCloud app to track our usage and how our panels are generating energy - even in very low light. The real delight is checking on our Octopus app and seeing we're using nothing from the grid - in fact - we're selling back to it. We were very pleased with the payment and finance options. We were surprised by how affordable it was. Would highly recommend.
The Installation of the Solar system was top Tear! Thanks to Project Solar and there team.
Installation was subcontracted to local (Swansea) firm, Prometheus Electrical & Solar LTD who did an excellent job of the installation, and even helped with answering a few technical questions after the initial installation. Very pleased with the final result. Project Solar were a good company to deal with. Probably not the cheapest, but they deliver what they promise.
Superb installation, wonderful performance and flawless experience with project Solar.
What an exceptionally good experience. From survey to installation we had excellent communication and clarity on every stage. I recommend Project Solar to anyone.
Did my research and found Project Solar UK the best company for me. From start to finish every one I dealt with was very helpful and had good knowledge. Installation went very smoothly and caused no disruption.
I highly recommend Project Solar UK for your solar panel installation. The whole process from initial consultation/survey through to followup once the job was complete was handled professionally and courteously with plenty of time for questions. Installation day was easy and the team worked quickly and efficiently taking only half a day to fully install panels, inverter and battery.
So far so good. Had solar panels installed a couple of months ago and have seen improvement in electricity bills. Customer service has been brilliant from surveying to installation to post sale service.
Great communication throughout from sales to installation. Any questions fully answered and great customer service
Booked an appointment for a quote, didn't bother turning up, they phoned an hour after the appointment to say they weren't coming. They have some weird sales tactic that you can only get a quote unless all home owners are home and in the room for the appointment. I imagine they didn't come because I told them I wouldn't be buying the Solar panels / batteries on the day. You know the tales they spin, Grant in your area, family and friends discount all that baloney. Do not recommended! Very unprofessional. The sales member "Isabel" said she was still coming to do the quote at 10am and then didn't show up. Definitely cowboys, stay away. Waste of time. Edit: as previously stated it's just a quote both homeowners don't need to be present the survey would answer any questions and so would email or phonetically after the initial quote. You policy to make people buy on the day it outdated, that it what you should consider updating, it's your loss, I will just look at the other 2 quotes I have.
This is the second home we had Project Solar fit solar panels and a battery so that must show how much we trust them! Totally professional team from surveyor, fitters and office staff. Always willing to answer any questions or queries, fully explaining all aspects of fitting and after care is superb. I fully recommend this company.
Great service from start to finish everything explained fully every body so polite and friendly
Quick to respond to resolution. Prompt with email responses. Emailed all Certificates almost immediately after registering. Took me to the process and took feedback every step of the way (annoying good in way). Just got to wait a bit to reap the benefit of solar.
Very helpful, supportive, considerate of my dyslexia and did not get impatient with me! I clearly understood all aspects of this experience of investing in Solar Panels and felt safe and confident in the choices I made. Thank you Project Solar UK
I found Project Solar a professional company that held my hand every step of the way. The installation of our solar panels, inverter and battery was done as scheduled, it was completed in a day by a team of 4 people - 2 roofers and 2 electricians. The set-up of an app so I could monitor the system was done on the day and all the necessary documentation to start the application process with Octopus to receive payment from exporting excess power received within the week. Overall an excellent service.
The whole process has been one of the easiest I have seen! The sales rep really good and honest. Took her time to explain everything, even come to our house twice. From the day we agreed to instalation it only took 10 days! The instalation company arrived early and completed the job very quickly too. Solar Project are not the cheapest in the market, and the sales rep was honest about it, but their product is way above their competitors, so it's worth the money. 99 year warranty on panels and inverter, no other company does that. The pos-sales team keeps you in the loop of everything and call you several times to check if everything is OK, or if there's anything that we need. You also get 10 yrs on the instalation. 100% recommended! They also have a good recommendation program that helps you get some money back).
Excellent service, quick installation with no hassle. Really enjoying the income from my solar panels. Cant fault this company. When you ring them (IF you need to) they answer the phone and you peak to a person who knows about your installation.
Very smooth installation - fantastic communications throughout from PSUK. Everything was explained in detail, from start to finish. Had an issue after a couple of days with the inverter which had to be replaced - this was completed within 2 days. Highly recommended if you are thinking of going solar!
Really impressed with PSUK. Salesman explained everything and very clearly put together a best solution for me with 13 panels and a battery. I can now reduce my electricity bills and get some payback too! Installers were great, friendly, explained the system (the app is my new obsession!). Even their scaffold team were spot on. So easy from start to finish and all installed within 1 day, within a week of agreeing to it all. Can't fault them or their aftersales team.
We have had a fantastic experience with Project Solar from the outset. Project solar was one of 3 providers that I shortlisted based on their online reviews, when the consultant came to the house he was very informative, answering all our questions and at no point did i feel pressured into taking out the product, we got the quote and then had a follow up visit at our request for some additional questions we had thought up. Day of the installation only half the team managed to turn up as the country was hit by heavy snow, the guys that did make it discovered that our tiles had been screwed on and not nailed on as normal which would make the normal install very difficult. Work was stopped that day as they couldn't progress, but I had a specialist roofing team sent out within two weeks to complete the work, which they did a fantastic job with getting the roof sorted and even recapped the chimney as it was crumbling and failing while they were up there. Work was done to a great standard, the system was explained to me and I was gotten signed into the monitoring app. System has been up and running now for just over 4 months and I am really happy with the system
Team are second to none. Extremely professional and equally helpful. Would highly recommend to anyone looking to have solar panels.
Amazing service for my Partner Jeanette and I. Smooth process and effective results. Also our install team were incredible!
Great service from start to finish, only two weeks from survey to installation and fully working. Knowledgeable and helpful staff and fully explained at every step. Highly recommend
Quick and easy installation by a small friendly hardworking team. Regular contact from the head office to ensure we were happy and that the installation was proceeding as it should.
A first class service, we were made to feel special, with nothing being too much trouble. A very competitive price, the workmanship was excellent, the whole fitting being completed from signing the contract to completion in a week .
We used Project Solar to install our panels on our family home. Brilliant from start to finish - went through everything so we could understand the way it works and how to sell back to grid - talked through what we could save, etc Installation was quick easy and no issues at all. A great service all round would recommend to anyone considering Solar panels.
Great service the workmanship is first class and no pressure sales or survey
Excellent experience from start to finish. Very professional team, clean & tidy. Happy to answer any questions. We are so pleased with the impact Solar will have!
Professional service throughout all stages. The workmen who came were polite and tidy, which was important to me. They were knowledgable and confident about the products and worked well together to get the job done right.
They can finish the thing in a projected time, and patiently to teach us how to use the system and connect to the supplier
A very joyful experience from the Project Solar UK team. Professional courteous, and Punctual fitting team.
Very professional company from start to finish, kept us informed all the time at different stages of the job , fitting team were excellent clean and tidy , would thoroughly recommend project solar UK .
We chose Project Solar based on published recommendations and we were not disappointed. They were not the cheapest quote we received but our decision to use them was justified by the efficiency of the installation, and the efficiency of the panels. In a nutshell, our best hopes for what solar panels would give us have been well surpassed: we have been completely self-sufficient for electricity since May and have received good income from energy exported to the grid as well. Win win :-)
I chose Project Solar UK for my electricity needs as they appeared to offer the latest technology. Several months after installation I have found that the Project Solar team appear to have not only provided great solar and battery technology, but they have also provided great service and support. - Clear and agreed time lines for each stage of the installation were met. - Guidance and support in the use of the solar and battery storage was perfect, great app. - Guaranteed solar electrical production looks like it will be met over the course of the year. Each month we are generating and exporting excess energy in addition to supplying energy for the needs of our house and home. Solar is a big investment but Project Solar made the process as painless as possible, great service, thank you Project Solar. Cliff Pool
This Company and contacts with its staff have been exceptional. Such levels of customer service are as a general rule not that good these days but this Company went above and beyond. The installation team were polite, respectful of my property and very helpful. Miles Pearson, Little Weighton, East Riding of Yorkshire.
Great product, great installation,
Would recommend project solar . Had a leak rang them 2 days later workman came all fixed very professional. Always helpful when I have phoned .
Very quick and professional service and aftercare. Very happy with the while experience. From sales to install was just over a week. Very impressed
Dealing with Project Solar UK in the beginning was the best thing we have ever done. We have found the whole system has worked faultlessly since fitted and has saved us a fortune throughout the hi energy costs we are all experiencing. Project Solar UK fitted us panels, storage batteries and a solar boost system. The whole system allows us to generate and store our own electricity and heat our hot water. It has been so efficient we have been give a payment holiday by our energy supplier because of the credit we have built up.
Clear information from the start, excellent workmanship and a very satisfying result. We're saving a lot on electricity.
Great experience from start to finish, Jason Bentley explained everything and the system is as good as expected
Good service, appreciates
Very helpful and professional from start to finish. I would happily recommend Project solar
Very pleased with my solar panels. A very professional and smooth operation from purchase to installation and aftercare. Now I’m enjoying the savings!
Great product great staff great communication. From start to finish the customer care and communication has been great. We were dealt with in a very timely manner and our happy with our product.
I can thoroughly recommend Project Solar the office staff arranged everything both they and the surveyor were spot on and on the install day both the panel fitters and the electricians were very efficient and kind, they all talked us through what was happening as it happened. We were both very happy that we had chosen the right company.
Base on recent cooperation I can highly recommend Project Solar UK. I am very pleased with customer service, contact with them was straightforward and they were very helpful. Instalation was like on schedule , everything took around 4hours, installers were very professional, friendly and they tidied up around.
Explained fully before purchase, kept informed throughout and fitting day went without a hitch. System has worked flawlessly.
Absolutely brilliant service over both installation days, fitters where really nice bunch, clean and tidy and professional all round service from start to finish. Also can honesty say this is best investment we’ve made, with a dramatic reduction in electricity bills Big thank you to project solar and there team
Very professional and a pleasure to do business with
Great service from start to finish . My previous contractor went bust after installing my panels so I needed a new expert to install a battery . They made it so much easier, kept to time scales, great in house and contractor service. Delighted to have it all working thank you
No issues with any of the process. From Mark who came and gave the information to the scaffolders, to the electricians and the roofers, as well as the staff at Project Solar who were always there on the end of the phone if needed. Scaffolding up one day and then a few days later the installation happened in only took 3 hours and the panels are fitted perfectly straight. I'd happily say Project Solar are the Ferrari of Solar Panels!
Excellent customer service. Great at keeping you updated and Informed. They even contacted after install to ensure we were happy with the service and if we had any queries.
Our enquiry was dealt with quickly and proffesionally and our battery was installed within 3 weeks. Everyone we spoke to was very pleasant and helpful and kept us informed throughout. The young man that came to do the installation was polite, proffesional, very helpful and made sure we were set up with the relevant apps etc. He was a credit to his company, as all the staff were.
Our end-to-end experience with Project Solar UK was fantastic. Pre-sales, the team were very efficient, explaining everything we needed to know and offering appointment slots to meet with one of their sales team that were convenient and remarkably sooner than we expected. Our visit from their sales representative was great. He arrived on time and was very friendly, courteous and considerate. He also seemed to know the answers to everything we asked. Most importantly, there were no hard sales tactics, and the pricing was transparent, with none of the 'let me just call my manager to see if I can apply a discount' nonsense that I've experienced in the past. After we'd agreed to go forward, our installation day was set for less than a week. Before we knew it, the scaffolding was up, and the installation team were on their way. All the professionals used were great; friendly, polite, tidy and considerate. Everything was discussed and agreed upon before they started. Our installation took less than half a day, and we were off the grid, taking advantage of the afternoon sunshine to top up our battery. The project team checked in with us to ensure we were happy with everything, offering support at every step. Couldn't recommend Project Solar UK highly enough.
Our service was excellent from beginning to completion as well as the after service. Everything was explained thoroughly regarding the warranty and customer protection services. Queries were responded to by the next working day, or sooner. Would highly recommend
Had been looking at Solar panels for several months, but no one seemed interested in taking our calls. One call to Project Solar and representing drove down to Gloucester the following Sunday at the specified time. He answered all our questions and booked the installation there and then for five months time. Scaffolding was erected the day before installation and pannal installing team arrived on time. I wrongly thought it would take several days to install, but was all done in two hours. Panels front and back of our house and battery in loft. No fuss or mess. The panels are working every day and most of the day now it's summer time. We are retired, so washing, ironing ect done during the day for nothing. We have even stopped using gas boiler for hot water and use emersion tank instead. Send meter readings every month end to energy company and only being charged the standing charge plus a little bit of gas for the cooker hob. Project Solar provided loads of paperwork including building insurance. Even with all paperwork, the SEG application was quite difficult. Sending loads of energy back to the grid only the Grid makes it a little difficult to claim payment. Nothing to do with Project Solar, but they do offer help with SEG application. Also share an app on mine and my partners phone so can log in at any time and how the system is performing. We were even generating power from a full moon recently and shows you don't need a sunny day, just light. So happy we got solar panels and Project Solar were brilliant from Start to finish.
After our initial enquiry the Surveyor visited and advised us without pressure and calculated what we could achieve based on the number of panels we could fit on our roof. The fitting was straight forward and we have been generating energy ever since, reducing our electricity bill and also generating enough to sell back to the grid. We are very pleased with the end result
First rate from starf to finish. Sales rep came to my house, didn't try to over sell the solar panels told me exactly what l required. Scaffold went up 3 working days before fitting was due. The electricians turned up on schedule and finished in the time they said they would (6 hours). The electrical work was neat and professionally carried out. After clearing up and taking away any rubbish and boxes gave me a comprehensive run down on how to work and read the app for the panels. The company kept the phone calls to the minimum, informing me on when the scaffold and electricians were turning up and when the work was finished to make sure I was happy with the overall work. Overall l am glad that l went with Project Solar UK worth more than 5 stars
Exceptional and high quality service from the start which continues as we are waiting for our DNO certificate. Everyone has been so helpful and provides all information at each stage. Scaffolders and installation guys were prompt, clean, tidy and respectful of our home. They were all friendly. As we had to have our roof re-felted and battened our installation was planned for three months ahead. As this was completed earlier than expected Project Solar offered and accommodated an earlier date for installation. First class service first class equipment. Would highly recommend to everyone who is looking for solar panel and battery installation. Although it has only been a month since it was installed we have already seen a hugh difference with our energy bills.
Quality service from start to finish. The onsite roofers and electricians were hard working, courteous and took pride in their work. The communication from head office was first rate, calling me both during the installation and after completion to check everything was ok.
Fast efficient service. Engineers turned up on time and cleaned up after themselves. Good comunication form project solar.
Everyone has been helpful, informative and professional. From sales to install, I'd recommend their services
Salesperson was ideal, install crew top notch now hopefully it delivers on the promises made.
Project Solar is definitely one to recommend! From beginning to end, we have been taken care of. The installation was quick, and the panels look amazing. We have all of the information we need, and even if we didn't, the aftercare teams are all so helpful. A special shoutout to Oliver O'Neill for his courtesy and professionalism, along with his wealth of knowledge. Thanks, Project Solar!!
After a long time thinking we finally made that tentative contact, from then on we were totally hooked! Good honest explanation of the product and the advantages and within 2 weeks of that “tentative” enquiry we are fully installed! It’s a great feeling to know that we are trying to make a difference and contributing to the green fuel future.
Great service! From the moment I made my initial enquiry to getting the entire package installed only took a few weeks and I had constant communication throughout. The initial review and check on site was smooth and efficient, and the installation was perfect. Great work by the team (love the app by the way!)
Installation was quick and installed, as quoted on time plan. All done in 1 day. Fitters were very friendly and helpful in instructing us on how to use the equipment. Head office staff very, on the ball, in keeping up with the progress of the installation. Documentation was completed on same day, and the local Representative visited to check up on us. All in all a very simple process. Excellent work Project Solar.
Excellent service. Dates for work to be carried out and completed all met with no fuss. Workmen cleared up after themselves and, apart from the panels on the roof, you would never know that work had just been done!
We have been thoroughly impressed with the communication and service provided by Project Solar. They made sure we were very informed of the options, pros and cons and left us feeling very confident with our purchase. In particular, the speed at which the process progressed from the first survey at our house to the solar panels being fitted was excellent and we can't believe they are up already!
Quick painless installation
Don't believe anything the agent tells you
Couldn’t fault the team, friendly and efficient! Nothing was ever too much to ask of them and everything answered. Made the process so easy with me doing this for the first time - JONCW5PSUK
Excellent service from salesman and installation team. Very efficient fast service
Excellent service and very friendly staff, would highly recommend. Will be recommending to friends as there's an incentive too. App is easy to use and tells you all the information you need. I look forward to paying no more for electric.
Really efficient from initial appointment to fitting and checking everything went well The whole thing took 2 weeks from start to finish and I have to say that the way solar worked and if we would benefit was explained to us in great detail before signing up The roofing team and electricians were all spot on, ensuring they tidied up after themselves and were all polite and thorough in their work. Customer services were on hand throughout fitting ensuring everything was going to plan. They were all great prior to and after installation also. Overall - very happy all round.
We are really pleased with our 13 solar panels, invertor and 6w battery set up. Jonathan the sales rep was knowledgeable and informative. The scaffolding company were friendly and time efficient. Lastly the installer Daniel was lovely. He cleaned up after himself and his work was all done to a high standard. He showed us everything we need to know about the equipment and the app. The only small thing to note is we were told the install would take 1 day by sales when in fact it took 2 days, luckily we were already off work both days. Overall we are really please with our decision to go with project solar for our solar system, with the most up to date technology.
Contractors were professional and informative. The sales staff were on time and professional.
Great service from the start when we met nick to the end when the lads fitted the panels
From the first call to completion of the install Project Solar UK were professional and knowledgeable about what was happening and explained every step in easy to understand segments. If you are thinking of installing Solar panels then get in touch with these guys/girls second to none when it comes to times and availability they work around you. Constant contact through out and follow up with customer service to ensure you are happy. I will be reccomending to all who ask about my panals and who i got them off 5 stars is too little for these lads n lasses but hay ho thats all i can give. Sorry no photos but not had time to take any yet
The overall installation was straight forward and is very neat & tidy. The App on my phone tells me everything I need to know. The only issue was with the scaffold. I only got 1 days notice for it going up and then it took 4 weeks for it to come down after the installation was complete. Clearly communication issues between the companies involved.
Looking for Solar panels look no further than Project Solar
Good comunication, electrician and roofing teams were great. Friendly, respectful and knowledgeable.
Having checked so many solar companies i decided on psuk after reading the reviews, everything was done effectively and on time from the office staff to the lads who fitted the panels , everything was done tidy no complaints, Iv been really happy with the results
Well organised team of tradesmen. All work was carried out efficiently and cleanly. Regular updates from the Project Solar office keeping us well informed and checking that all was going according to plan
Happy with my new solar project on my property with project solar company having explained to me from scratch and installing professionally by trades person of the company and already delivering the savings from the system . I recommend people who are interested in installing solar system with project solar as they are very professional in delivering and maintaining the standard and explaining where u understand easily .
The salesman wouldn't leave my house. He simply wouldn't accept that we wouldn't sign up for their £16,000 system there and then when we'd had quotes of around £10,000 for the same system from other companies. What I didn't understand is why they wouldn't break it down by panel cost, inverter cost, and battery cost individually. In retrospect, I do know, and it's because they don't want anything to be clear and transparent. A couple of days after he left we were contacted by their head office offering us more discounts as we didn't have to deal with their surveyor. They were still overpriced, so we went with the company that offered the most integrity, and it DEFINITELY was not this lot!
From start to finish the sales team were really helpful and able to explain the system and benefits to me and answer my questions. Customer service have been attentive explaining next steps and sorting out the paperwork and the installation team were great too and did a good job and were nice blokes too. You have exceeded my expectations
Very professional, quick and efficient.
Really impressed, no hard sell. Installers very competent and nice neat job. Even had advice on shopping around for export tariff
Fantastic communication and professional service from the initial quote and visit from the Rep. Scaffolding company had no issues with them, lads were very considerate, polite and very professional. Installation team explained everything they were doing, very polite, professional and considerate. Cleaned up behind them and removed waste products ie packaging, un used pieces etc. Very pleased to recommend Project solar UK with ease.
Excellent experience from beginning to end - very impressed and would highly recommend Project Solar.
What a shame for the 2 managers named (Chris) sent the sales man to my house telling me that they were to fix my solar panels on the time I had scaffold up so i can save on scaffold But as you can imagine they want me to sign the contract but same story they have all excuses Also are manager telling me with the sale man in the front of me quote ( he should not told you that ,he was ‘naive’ ) How can you say that about your man he should back him not drop him under that’s after About 2-3 hours been on the phone NOT GOOD EXPERIENCE
We found the salesman very knowledgeable and we were very comfortable with the process. The installation team and electrician were very good.. The information pack was useful, especially when we needed to contact them for paperwork in order to change our tariff and make adjustments to the inverter. We now download cheaper electricity during the night and get paid for electricity sent back to the grid. The app is very good for monitoring the system.
Great service from start to finish. Everything thoroughly explained. Very well planned and executed. They even dealt with the trust to grant us permission for the panels. Lots of reassuring phone calls to make sure everything is OK. I would highly recommend.
Platinum service and the whole experience was effortless Amazing customer service and all staff involved from start to finish
Workmen arrived on time and everything was completed as expected. A few weeks later I had a problem with the app and someone came out and fixed it.
We are delighted with our new installation from Project Solar UK. The service has been first class from the first contact, the visit by representative Kieren, the scaffolding suppliers, the electrician Wayne, the guys who installed the tiles and all the calls to make sure everything is ok. From our experience we would strongly recommend PSUK. And we are loving checking the app to see how much money we are saving and how much electricity we are generating! A small green contribution from us.
All good so far and impressed with the App that provides up to date info about our solar power generation, what we are using, battery status and if we are drawing from or feeding power into the grid. Don’t forget to search who is paying what per KW before signing up to feed into the grid.
Project solar have been so slick and professional from the first appointment to the installation. We were given all of the information up front about how they’d work, how they’d look and the system to best suit our household usage based on recent electrical bills. The quote we were given in our first appointment is exactly what we paid. There was no pressure or hidden costs. Our panels were up in no time and we’re so pleased with them. The app is really easy to use as well so we always know what we’re generating and when is best to put a wash on for example to get the best out of our setup. Really happy overall. Highly recommend
Very quick, helpful, clear and tidy
The process of choosing Project Solar went very smoothly from initial meetings through to install6and acceptance. The personel involved were polite and informative.
Working with Project Solar UK has been a great experience and we are pleased with the system we have had installed. We had 2 sales representatives as we took a little time to decide so had to get a requote however the First Gentleman was very knowledgeable and was with us a considerable time explaining the system/products/company. From when we decided to go ahead, it has been very easy and straightforward. The sales surveyor completed all of the paperwork with us. We were kept updated and everything arrived on time and when they said it would. The installation team were great. They were here before 8am and only took them the morning to complete the installation….in the rain too! They answered all of the questions I had as they went through the installation and fully explained the app and system to me. I also had follow up calls on the day and the following day to ensure everything was ok. We have only had the system 3 days but so far so good. Whilst not directly project solar, I would also commend the scaffolding sub contractor they used for our job as they were quick and efficient. They left one of the gates open outside my baby’s bedroom window in high winds. When I called to ask for it to be closed (the scaffolding went up 5 days before the panel installation) the scaffolders were back with us in 10 mins and tied it closed for us. Couple of minor (picky really) points for the 4 stars I’ve given…. Whilst offering a range of options, They don’t offer a 10kw battery which is ideally what we wanted and what many of the competitors in our area do which made a like for like comparison difficult. This said, the technology, support and financing offerings outweighed that offered by competitors hence our decision to proceed. The company is a national company and it is clear they don’t always talk to one another about agreements/previous calls. For eg, it was agreed that we could pay a smaller deposit upon agreeing to proceed and then pay the balance of the deposit within a further 3 days with the sales surveyor. I had a call the next day from someone in their head office chasing for payment. Similarly, I had a call on the day of installation to ensure everything was ok. I got the same call the next day from someone else. Not the end of the world or a deal breaker, just a little frustrating. Can’t comment on the after sales as don’t have much experience of it thus far but overall, a good system (so far) with a fairly seamless sales and install process. Thank you for all your help.
Project Solar UK were really easy to work with - we paid a small fee up front and the rest will be on finance, most of which the generated electricity should pay for. The team were very informative and friendly and we knew what was happening every step of the way. The installers were quick and clean, and very respectful. They showed us in detail how everything work and checked in with us every step of the way as well as afterwards to make sure everything was working properly. It's fun seeing on the app how things are progressing, and we make sure to have them install bird net. I don't think we'll ever make money on the solar but we'll pay back what we owe from the generation and we'll be saving the planet a little on the way.
We did a thorough search on Solar Panel companies, had many quotes, and finally decided on Project Solar. We had been on the waiting list with another big company for 9 months and got treated appallingly and were still waiting for an install date when we decided to look around again. Although not the cheapest they have so far been the most prompt and professional from start to finish. The whole process was so quick, from quote to install was under 2 weeks. We have only had our panels up for a day and we are already saving energy. The guys that came and put the scaffolding up were quick, polite and professional. The solar panel installation team were fantastic, left no mess answered all our questions and helped us set up the app. It’s so far been brilliant. If the aftercare is as good as the selling and installation, then it is so far the best decision we have made.
Surveyor "sales" person was good. Come install day it all fell apart, wrong design, wrong kit and no wrong equipment so they couldn't install. Day 2(next day) of install; they came with no panels, again no installation. Day 3 (a week and half later) it was installed. However since we've opened up a complaint about the timings and the additional cost and our time lost, this hasn't been resolved, and no contact back from their complaints department. Not even a sorry. I don't trust this company and I wouldn't recommend them. They sell themselves on product guarantees, warranties and good quality. They fail at basics of good project management and customer care. Edit / UPDATE The project team completed the install as expected on the day and our solar is up and running. The contractors where great, clean tidy and polite, nothing wrong with them 5* for their work. We also received compensation for lost time. Seems to be going well, and I would have been changing this review from 1*.... The bad news, upon inspection a panel was scratched. Simple enough to replace and part of the service expected. Wednesday 19th June planned replacement date for said panel (I wasn't going to complain this seems to be part and parcel of this type of work, accidents happen and it was being managed.... , but this panel change has now been delayed until 2nd August (2 weeks away)! Because the job is not complete we're not paying for the works, consequently Project Solar are withholding our MCS certificate which allows us to get SEG payment for exported generation. So we're loosing revenue until they complete the job they said they would do 3 weeks ago....and it's likely given current communications that this '4—5hr job' is going to take 5 weeks! I urge you to be extremely cautious with this company. Great sales patter, but don't fall for it, like I did. I would not recommend them at all.
Really pleased we got the solar panels installed. I had lots of questions all of which were answered as it’s a big investment. So pleased we got them done. We Chose project solar because of their National coverage and their output guarantee.
Excellent professional service with a high quality product. From the sales team to installation I can not fault the staff. The job was done quickly with no fuss and no mess. Within minutes the system was generating energy. Very happy customer. BARBB7PSUK
The sales representative was great, very friendly, helpful and no pressure sale. he did oversell the product a little and gave me a bit of false hope in certain parts but i did have the right to back out even after knowing this and still went ahead. I was told incorrect figures about octopus rates, also initially told the figures for 12 panels and turns out i could only fit 10 so my EPC turned out to be a B and not A. And also told the app would tell me the energy which each appliance uses and it doesnt. I got messed around two days with scaffolders and lost a days work but still they managed to get it sorted on the day of solar install so it wasnt awful. The solar installers themselves were great. Explained everything and didnt make mess. Very skilled. Its taken me a few weeks to get octopus energy organised so i can benefit from solar fully but i am on my way and recommend it to anyone. The project solar team on the phone have been very helpful so far too with any questions ive had.
Customer care horrendous, £325 for a call out charge. Be very careful using these people.
THOEX7PSUK I must say from start to finish the professional and quality of customer service has been exceptional from Project Solar. I especially liked the attention to detail and was the fact I was kept updated so often throughout the process which made me feel very comfortable that I had made the right choice. All the staff that either called me or spoke to me face to face were very polite and knowledgeable. Thank you for such an efficient service. I’m very pleased with the look of the panels and the app is very user friendly. I would definitely recommend this company to friends and family, in fact I already have.
After enquiring about the solar panels system they got the ball rolling really quickly. we had a wonderful rep who visited to give us all the information we needed to make our decision. They gave us plenty of time to look elsewhere and find other quotes to weigh up our options but in the end, Project Solar has better benefits than other companies out there for my area. The customer service team was super friendly and always checked in if everything was going to schedule. Come to the installation day and everything went perfectly from what I can tell. the two workmen that came were very Professional and polite, they answered any and all of my questions. They showed me where they installed the battery and explained how it all worked, they also showed me the electrical work they fitted and explained how it all worked as well. Then after all that they set me up with the app and explained how the app worked and what I need to be looking at to understand how it all works as one. so, in conclusion, Project Solar are Quick, efficient, polite, and have outstanding professionalism. I will be recommending Project Solar to people in the future.
Got solar and battery fitted last week - the savings have already started. The visit from the sales person was very easy - no pressure I took my time and got alternative quotes. Install was very easy and team very pleasant. Whole experience has been great.
Booked and arranged an appointment then didn’t bother to show up.
I was very sceptical of solar panels and their efficiency however I started to do my research to see if they would be suitable My wife and I decided that we would go a little greener and give them a try. We then decided to go for a no obligation quote review. Project Solar UK appeared to stand out from the competition. Their representative visited and we got a comprehensive report from the company post visit. The system with battery was installed in January and both the scaffolder and installers were excellent. I own a Porsche Taycan Turbo Sport which is all electric and I can generate enough power from the sun to charge it. I have since recommended Project Solar to my clients and one has within the last week or so had is installed. I would highly recommended looking very seriously at Project Solar and having panels along with the battery fitted. The technology is now the best it has every been!
I had solar panels and a Solax battery system installed just over 2 years ago by the Project Solar team and I’m so glad I did. I’ve been hugely impressed with the performance. On a clear sunny day they’re generating enough electricity to power my entire home and export a fair amount as well. During the summer months we’ve exported more than we’ve used which has been a godsend with rising energy costs. Overall I’m saving a couple of grand a year on electric bills. The entire process of getting the system installed, from the moment that their salesman visited me at home right through to fitting them on the roof, was completely fuss free. I was given a very comprehensive quote with earning projections and usage advice. The installation took less than a day and the installation team were very friendly and professional. There’s also the added bonus of knowing that every time the sun rises I’m doing my bit to making the planet greener.
Surveyor appointment was arranged quickly. The surveyor arrived promptly and demonstrated he had already researched the property and location. All details explained fully and in depth (3 hour appointment). No pressure, clearly knew his stuff. Installation appointment was quick (1 week turnaround). The scaffolding arrived a few days prior to install. All of the scaffolders and solar engineers were friendly and professional and explained exactly what they were doing and what they needed. So far aftercare has been good. No issues to report yet. All staff so far have been helpful and friendly.
Great communication, clear information. Turned up on time, very polite and tidy. Really neat job. Very happy!
Project solar were brilliant. I was a bit nervous getting solar panels initially due to the cost but Project Solar put me at ease. They were professional and friendly from start to finish. The salesman answered all our questions and went through the facts and projected figures. The scaffolding company were efficient before and after the installation. Scaffolding went up the day before and came down a couple of days after. They were great lads, really friendly. The installation team were brilliant and talked us through what each person doing. They checked cable positioning with us and made sure we were happy at each step. We also had phonecalls from Project Solar to check the progress before and after. They cleared up after themselves and were incredibly polite. We were shown the app and how to navigate it. They also went through different tariffs and how to swap once we had the right completion paperwork. All in all, a great experience. Bring on the sunshine. Date of experience: 28 June 2023
Very satisfied from start to finish. We had a very good advisor called Sam who answered all our queries after he had done the survey. We also had a very efficient installation team who completed the installation of the solar panels and battery in one day.
We've had our solar panels and battery unit installed for just 4 days now and I can't stop grinning at the amount of money we're saving! Of course you have to fund the initial cost but we see it as an investment. Project Solar UK makes everything easy. Unlike some other firms, their Representative calls on you and goes through everything in detail about the installation and expected return on investment. Also, unlike other firms, you get a transferrable lifetime guarantee - yes we'll probably have to replace the battery sometime years down the line but that's to be expected. You can also arrange finance through them, only I would recommend that if you have access to a loan through your own bank you might be better off doing that, before their representative calls. After signing the contract (everything is electronic) we had an installation date only 8 days later. All went smoothly. Project Solar UK's office kept in touch to check on the scaffolding, to check that the installation team of 3 had arrived, and to check that we were happy with everything (yes, yes and yes). All the staff were very pleasant and at the end they installed and explained the monitoring app on my phone, went through their checklist and left a comprehensive booklet of information for future reference. Couldn't have been easier. Very pleased.
So I'm going to leave a very honest review here. I was referred by a friend of mine who had already booked to have his panels installed, within a couple of days of me making contact with the rep, I was booked in for a home visit consultation. The whole consultation was great, very smooth and well explained. Within 2 weeks of this, I was having my panels installed. Every step of the way, the PS staff called or emailed me to make sure I was happy with everything and still OK to go ahead with the installation, which made me feel much more at ease knowing that they had a great customer services department who genuinely cared. The scaffolding was put up the day before installation, and the installers were very considerate when placing the support bars, allowing me to still park all of my vehicles on the drive. The installation began around 8am, and was complete by noon/early afternoon. The electricians and solar panel installers were very friendly, polite and explained everything step by step as they went along, also catering to everything that I needed. I'm excited to see the benefits of having this system installed once it is fully operational after the system has been setup a while. Thanks again to all the crews involved.
Less than 2 weeks from initial contact to completed installation. No pushy sales tactics and a well-designed system to suit our household and offset our current electricity usage across the year. Time will tell, how well the hardware continues to perform, but so far, so good. Happy customers, well done Project Solar UK. [CLADE5PSUK]
Had solar panels and batteries installed this week. Overall experience was good few niggles here and there but overall ok. Hopefully will pay for itself in the end
Excellent all round service from survey, guidance on the process to installation. From start to finish a matter of a few weeks, much faster than anticipated. Installation completed in just 1 day. Panels on 2 roof surfaces, battery and inverter etc. excellent real time system monitoring app. Courteous and efficient install team and great follow up.
For reference, I had 24 solar panels (Titan 445) and 8kWh of battery storage (FoxESS Energy Cube). Overall, Project Solar was a good choice (4 out of 5 stars), mainly saved by the 2-man installation team, who were absolutely brilliant. That said, other elements had a couple of issues so I'll break it down in stages: 'Surveyor' (Salesman) = 2/5 - They sent a surveyor (read ‘salesman’) to discuss options. He was a nice guy and definitely not at all pushy. Everything was explained in detail, but he never applied any pressure to sign up. At the end of the process, he left me with a full quote to review at my leisure before committing in my own time. That said, it took almost 3 hours to complete the consultation and it later became clear that the installation that he recommended was literally impossible (wouldn't fit on my roof); he had to come back after I had signed up and re-measure before proposing a new installation, which also wouldn't fit on the roof (the installation team sorted it all out in the end so no harm done). So, 5+ hours of my life spent to get 2 impossible recommended installations from somebody who didn't really inspire confidence but was at least nice to deal with and not pushy. Scaffolding = 2/5 - This is the one bit that Project Solar don't fully control as they use local sub-contractors. The lads that erected the scaffolding were nice enough and worked pretty quickly. However, I had to work at home for 2 days waiting for them before they finally installed the scaffolding on the third day, when I had arranged to go out. However, the installation team took one look and almost refused to complete the job (because they didn't trust the scaffolding). It also involved drilling holes for support bolts in my house wall and bits of scaffolding resting on my conservatory, which I'm hoping hasn't caused any damage - time will tell. I'll update this review if I have any problems with removal or damage. Communication = 4/5 - Throughout the process, the communication from 'Head Office' has been brilliant. I've been kept updated about changes throughout with a series of always friendly phone calls and informative emails. Everybody I spoke with on the phone was nice, never pushy, and seemed well informed. They've definitely got some good customer service training! Installation = 5/5 - For me, the 2-man installation team (roofer and sparky) saved the day. They arrived bang on time, were courteous from the outset and really knew their business. It was obvious that they had experience correcting for bad quotes/plans made by others and were clearly experts in their business. They discussed everything with me, explaining clearly that was wrong with the proposed installation (and the scaffolding) and then had a proper 2-way chat about my options - including cancelling the job or speaking to Head Office about a contract change if I chose. In the end, nothing happened that I didn't clearly understand and agree to, again with absolutely no pressure to proceed. They worked quickly and efficiently, finishing in less time than I was quoted (mine was a 2-day job and they were perfectly punctual both days). As is often the case, the team on the coal face are definitely the heroes here and I would have given a much lower overall score without their brilliant work. I hope Project Solar recognize what a good job these guys do in giving customers what they actually want. I'm happy overall with the result but it is mid-summer and sunny! Mine is an East-West roof so the worst orientation for solar panels but I knew that upfront. I’m a little surprised how much the power drops when the sun is behind heavy clouds but, so far, I haven't used any grid electricity since they finished and that is the aim! The higher than expected quote made me think twice but they were never pushy, the Head Office staff were all great, the kit they install is good stuff, communication was good throughout and the installation team were awesome.
Can't believe I waited this long to fit solar panels. Positives: The whole process from meeting with the rep to discuss our options to signing off the work was quick and easy. It took 3 weeks from agreeing to the install to the engineers conducting their 1-day install. Everyone was friendly and professional, from the install team to the call centre. Negatives: The installers could have done a better job tidying up after themselves. The scaffolders (sub-conned) were a frustration- they erected a tower in the neighbour's garden and then took 2 weeks to remove the scaffolding after the install had completed. The app is overly sophisticated and not very user friendly. The breakdown of "how much money you have made" is at a very optimistic rate of 35p/kWh which can't seem to be changed.
We would thoroughly recommendProject Solar UK to anyone considering installation of solar panels Their surveyor explained the whole process from the number of panels required, the estimated electricity savings we would achieve, the trading standards protection cover we would get via HIES and exporting to the grid. The surveyor was slightly late for his appointment but he advised us in advance. His telephone call was much appreciated. We signed up there and then and installation took place 2 weeks later. Throughout the process we were kept informed of dates and times when the work would be carried out and everything was achieved as arranged, including the scaffolding which was dealt with efficiently by a separate company. When the panel installers and electrician left us we were up and running and we were generating our own electricity. We cannot fault the professionalism, politeness and attentiveness of all involved in the installation. Other companies would do well to replicate.
start to finish this company has been excellent. Tom came to my house and explained everything to me. Told me which energy provider to go with and how much you could make for putting energy into the grid. The scaffolding fitters came the day before and the panel fitters came the day they said they would. It only took them a few hours to do. Then when they finished they set up the app on my phone and showed me how to use it. Tom is coming back when the certificate come to set up my octopus account. All in all a very very professional service. Thank you.
One Huge Disaster Avoid !!!!!!!!!!
Very bad customer service. Not working battery and any help from company. Not recommended
After some iterations, the more senior staff provided me with the information I required to solve a problem related to my hot water control.
Had my solar panels fitted about three years. We will miss sold them when they told us we could grid trade and we can't and then we're told they've got a lifetime guarantee but you have to pay nearly £400 for an engineer to come and repair it if anything goes wrong. all in all my experience with them has been very poor
With the increase in electricity bills, and thinking of the future, I carried out a lot of research into solar panels and following a very informative meeting with the site surveyor we decided to go with Project Solar. We are so pleased we did - the customer service has been very good, and we were extremely impressed with the team who did the installation. They worked so hard, and were polite, leaving the property clean and tidy at the end. The app is brilliant and I am regularly checking the direction of the blue dots! Would highly recommend Project Solar to anyone thinking of investing in solar panels..
KUJNN8PSUK Great company, from beginning they explained all processes, and as they promised that it was. From beginning project solar was very professional and up to date, sound with great installation team. Team completed installation took all left rubbish. I would recommend project solar to any
The whole process from beginning to end was easy, informative, and most importantly, fast, from agreement to having them installed was less than a month. The scaffolding company was incredibly professional and very friendly. The installers were super friendly and a great laugh to have around but also very good at their jobs. We were up and running in 4 hours (we live in a bungalow), so it was an easy instalation. I couldn't be happier with project solar.
Outstanding service. Everyone we dealt with has been polite and very helpful. Installed quickly, no damage or mess. All in all very happy with our new solar system and would highly recommend this company.
System installed 4 years ago and now issues with brackets and installation method have been identified. Scaffold up for 4 weeks now, two inspections but no action. Slow to answer phone and numerous "I'll call you back" promises. Seem very reluctant to commit resources to sorting their problems.
From beginning to end, our experience with Project Solar has been great. The initial visit was by a well-informed, lovely guy who seemed genuinely keen to understand whether solar panels were going to be worthwhile for us. He knew exactly what he was talking about and didn't pressure us at all. Since signing up, Project Solar have been in regular contact to confirm the progress of the installation. It all went according to the timeline (which was pretty fast) and I've felt supported and like I was in safe hands from the word go. Really positive experience, and the fact that solar is going to be a great medium term investment for us is obviously wonderful news!
I have a problem with my generator meter and being held whilst they find a date for an engineer to visit of over 20 minutes isn't appreciated! with a call out fee of £325, it would be nice if there was some good customer service
Absolutely fantastic. Salesman gave us all the info without the hard sell. Team who installed it were amazing (especially as they did it at short notice for us). Everything was explained clearly and they made sure i was happy with everything before leaving. Customer service centre have also been wonderful and have constantly kept in touch throughout the process. Would highly recommend
Spam callers I have requested multiple times for them to remover me from there spam list and leave me along but they don't so now I just let google screen caller answer and they always hang up. When I get panel's it wont be from here.
Project Solar have been excellent throughout the process of us buying our first Solar Panels. From the first sales visit, through to the excellent and personable installation teams, we have been delighted with the end result. A system that’s already reaping rewards, that we barely know is there! Thanks!
Great experience all round. Very informative sales pitch but not too pushy. The installation was booked very quickly after signing the contract and the installation team were extremely efficient and friendly. I even felt bad for the electrician who stayed probably a bit later than he needed to because he thought there was a fault, turns out the App provider were just updating their servers. Great after sales support offered by PSUK as well. Very pleased.
A smooth & speedy process from start to finish. Less than 3 weeks from the very comprehensive survey of our premises to the completion of the installation. In spite of working flat out on installation day, the team were unable to complete the job but returned at 8.00am the following day. Ours was not an easy install so we are particularly impressed with the workmanship of the electrician who did an extremely neat job of installing the batteries & inverter, exactly as and where requested. We would not hesitate to recommend Project Solar to friends thinking of installing solar panels. We are looking forward to monitoring our energy consumption but hoping not to get obsessed!
Filled in a form and was pointed towards Project Solar as the best fit for our home. Got a call very quickly afterwards to book a home visit. Our sales rep came round and was really friendly, very knowledgeable, and spent plenty of time answering all of our questions. We were offered an express installation slot, which was less than a week after our home visit - impressive! Scaffolding was arranged, and the install date was moved a number of times by the team, but no issues from me, the installed on a Bank Holiday and were really quick, tidy and friendly. 2 days later our install team arrived and installed 13 panels in just 4 hours - amazing! The installers were super friendly, happy guys. The electrician spent plenty of time going through the app with me, answering my questions and explaining thoroughly. They tidied up after themselves and did an all round fantastic job! Had a couple of follow up calls from customer support to check in, and they've been so helpful and one of the best customer service teams I've dealt with. Thanks Project Solar!
I had my solar panels installed yesterday and was sceptical about solar power but even on the dull day I’m getting free electric, the team at project solar were very professional and had no issues with the installation which was done in a couple of hours without interruption to my power, would definitely recommend project solar to anyone.
Have received an excellent experience in considering installing solar and then meeting with their local representative, discussing the prospect and then after many messages and calls I decided to proceed. Once the order ent in the process was quick and received very good support from the main office. The contractors arrived when agreed and works completed very well. Very happy and now enjoying the free energy!!
Undoubtedly the worst customer service I have ever experienced. The way I have been dealt with by every single person at Project Solar UK's HQ has made me feel like a worthless customer, insignificant and not believed. Promises of calls back are rarely kept, guarantees by managers of completion times are not honoured and explanations of exceptionally bad customer service are non- existent or thin, at best. I signed up for just under £17000 worth of solar panels and battery to be fitted to my cottage. The installation started on 6 April, I was told it would be completed in one day. It was eventually completed on 19 April. For two of the days in between I remained at home to allow access etc and no one turned up; I had to chase up Project Solar UK to find out what was happening. When the installation was complete the team left my home and were instructed by their Manager not to remove broken glass and hazardous waste, which, quite clearly they had been contracted to do. I later found a hole had been drilled through the ceiling in my bedroom (no one mentioned this before they left). There were unused solar panel fittings left outside my kitchen window and cardboard strewn on my porch roof. The hole in my ceiling was eventually repaired and the large pile of hazardous waste including broken glass outside my front door was taken away after it had been there for 5 days. After most of the mess had finally been cleared up, I was informed by Project Solar UK that this was not their usual standard of customer care.
this morning I spoke to a person from your company he was so polite and kind explaining me to call the office at 9 am even though i asked him 2 times he was still humble and spoke to me very politely I would like to appreciate him
Sales was calm, not pushy, gave me the facts, the figures and left me to decide without any pushing. Installation was professional and quick. Product looks good and appears to be working well.
Project Solar UK - Installation was very slick and efficient, two men on the roof, one in the loft connecting, one sorting the electric meter, one in the garage fitting the battery etc. All done in half a day. The electrician spent time with me explaining how everything works and how to install the app for readings I did have a few minor problems on day two, I called my designated helper at the head office and they were fixed remotely within 15 minute of my call. I've called him a few times since ( mainly to have the app explained because it's not all clear what every reading means) and he's always helpful and gets back to me if he doesn't have the answer right away. The original sales talk was also impressive - this was the third company I asked to quote me and was the only one of the three that could actually answer my questions on how much I would generate and how much I would save - he gave me clear maximum and minimums and explained why it would vary, where other company reps just said "it will depend" and no figures. I just got my first month's electricity bill since it was installed and it is £15, most of which is standing charge. Particularly considering I'm spring cleaning and the washing machine is on a LOT more than normal, I'm very happy
Totally competent company , informative sales fast tracked installation, efficient and respectful installation team, kept informed and good communication with main office. Overall a good choice and excellent job done. Already seeing savings on energy use.
Been looking into solar panels for some time. After doing some research seen this company and decided to finally install them. Booked surveyor visit, after which was sure it is a right choice especially considering high energy prices at the moment. Just after a week scaffolders come and few days after solar system was installed. Very quick and professional. System working good since day one and can see how much have saved on energy bills. Even excess energy getting sold back to the grid. System have a mobile app where you can see how system is working in real time. Definitely would recommend.
Project solar have been amazing throughout the entire project from start to finish . Professional at all times . Kept me updated at all times High standards . Professional quality installers. I was shown how the app works Which shows me how the system works when the battery is charged and the best time to use electricity to its full advantage . Any mess was cleared away , the work was done within less than a day . Amazing team work behind the scenes and everything in-between. I am so happy and excited for this new journey with project solar. I have been wanting solar panels for many years and I jumped at the chance when everything was explained to me by the agent who came to my home down to the smallest of details Everything was arranged for me from the scaffolding being ordered and erected to the date the solar panels being placed on my roof and to the date to the scaffolding was being taken down . I would recommend project solar to friends family and people I don't know I can't stress enough how amazing project solar have been . Project solar I am one very happy customer and I am very grateful for your time effort and energy Thank you I really appreciate you all
We started thinking about installing solar in December following the increase in electricity prices. From the first telephone call from Project Solar, introducing their services, right through to installation, the process has been seamless. Staff have been very supportive and helpful, answering any queries quickly. We were kept fully informed of the process at each stage. The scaffolding arrived a couple of days before installation and on the day itself, five team members completed the job quickly and efficiently with very little disruption. Everything was explained clearly before they left, including using the app. We are really pleased we chose Project Solar and would certainly recommend them to family and friends.
Excellent company and service, from start to finish. The guy that quoted the system was extremely patient and friendly, as was the fitters and staff back in the office. absolutely over the moon with our solar system! we no longer by electric and sale to them instead!!
little disappointed in the "expert" who came to visit, as he was reluctant to give us anything in writing or on-line and it took a second visit for him to understand we were seriously interested in placing an order. Once that was established we were able to finalize an order and receive a contract with the details we were looking for. Unfortunately it was only then that we realized that a bird/squirrel guard had not been included and it took further negotiations before we could finally sign the contract. To be fair after this the follow up from Project Solar UK was excellent, keeping us informed at all stages of the project. The installation was exceptional, from the installation of the scaffolding to the commissioning of the system. The scaffolders were on time, polite, tidy and kept us informed of how they were progressing. The same could be said for the panel installer and the electrician who explained everything simply and in detail before proceeding with the installation. The explanation of the system operation was easy to understand and the assistance in downloading the app was appreciated. The follow up since the installation has been attentive but not overpowering.
Just would like to thank project solar uk technical support, they have rapidly solved a problem and my system works perfectly with my smart meter :)
From the beginning to the end the whole process took two weeks and all the staff were exceptionally friendly and efficient. The installation team were very respectful of our property and cleared all their equipment away and left our home as they found it. Excellent service at all times. Thoroughly recommend to all my friends ,family and colleagues. BULCF6PSUK
Project solar uk have installed black on black panels on my roof and they look great. The guys who did the installation where polite and tidy. They seem to work ok , time will time if they give the guarantee output the salesman stated. There was a mixup with the scaffolding installation but that was a little frustrating. I would recommend.
Great company. The install was very quick and smooth.
Great install team LEANN9PSUK - As an electrician who has seen some horror installs over the years i was concerned my property would end up on that list. The team turned up slightly later than expected due to traffic on motorway but they kept me updated regularly which was fantastic. On arrival they explained it all to me as i was very interested and had a fair few questions. I expressed my interest in wanting to install some ducting to hide all the cables that would have to run down the side of the house and they were very understanding and willing to assist me in that. Install looks great and the team were outstanding.
Great product and service. Since the day I spoke to Surveyor till the install, I received great service from a very knowledgeable and helpful team. I didn't have much of a clue about what system and combos we need, it was made very easy for me when the system was designed and explained to use and the fact that project solar could install the system in 3 weeks sold it to me. Already loving the green energy.
We had our system installed this week by Project Solar and my wife and I were very impressed with the customer service throughout, both from the team at HQ who rang regularly to check that we were happy with every aspect and with the three man installation team who were efficient, friendly and courteous. I would not hesitate to recommend Project Solar to anyone thinking of going green and cutting those bills!
No show by surveyor, it's a good thing as a survey should take 15 min but can be done remotely using Google earth. The 90 minutes I was told it would take is obviously a hard sell sales pitch, which explains why they wanted my wife to attend. I wondered what happened to the double glazing sales guys now I know. Avoid this outfit if you can.
Our experience with Project Solar has been entirely positive, from the professional and diligent attitude of the salesman to the courteous and efficient installation team. All is functioning as expected and we are pleased with the outcomes.
Feeling Great with Solar Energy!!! Panels were promptly installed for about 2 hours. The electric system took about 3 hours. Scaffolding team came 5 days in advance of my instalation. Very smooth communication with the whole team from Project Solar. Nick was very thorough into his explanation of how the panels work, guarantees and comparisons. Definately would recommend PSUK!!! It is great feeling to see your investment working from the first minute!!
We have been thinking about a solar panel system for our bungalow, on and off for a few years and made contact with Project Solar UK. After the call, a PSUK representative came to see us promptly and he explained the system very clearly. He also showed us the system app on his smartphone, showing how a typical system works, also showing us the benefits and savings of a solar panel system. We agreed to have the system installed and were soon given and dates for putting the scaffolding up and the date for having the panels and storage batteries completed. All of the scaffolders and installers were very helpful and polite when the work was carried out and PSUK kept in touch via email and phone calls, to keeps us updated. On the day, the actual installation of the panels and batteries was carried out in approximately 6 hours and our site tidied up before they left. Our system,(they used Fox ESS components), was up and working immediately and we are very happy with our solar panel system.
I looked at 5 different options for solar and batteries but in the end chose Project Solar as the clear winner. I liked Kieren's non salesy, to the point approach; he also demonstrated good product knowledge. Once we finally placed our order, we waited not much more than 2 weeks for the installation date and the scaffolding was promptly installed a few days beforehand. the scaffolders and installation team all did an amazing job, even patiently waiting while I returned from the school drop. Everything was up in no time and no fuss and the panels were generating electricity that day. They even cleaned my sky lights for me as I had been struggling with this through my window cleaner. Project Solar weren't the cheapest but nor were they the most expensive, but considering the long warranty of the products and the expertise and professionalism of the team, I was overall very happy with the financial outlay. I am still trying to understand the app and how to manage my consumption and welcome some further contact in this area. I wouldn't hesitate to recommend Project Solar.
All in all a very efficient process. - this is a full service company and we opted for the panels and battery system. Sales team were very good and professional, there were constant updates, scaffolding arrived on time and so did the installation team. Within half a day we were up and running and have already noticed large savings in energy costs.
A very positive experience with every PSUK person I met, from the survey which was no pressure and very informative to the installation team who were a pleasure to have about. Internal communications let the side down though with scaffolding put up 4 weeks too early as they didn't have the required permits and which is still outside my house 8 weeks later and phone calls not returned which I had to chase. Head Office let the side down but I can't fault the product or those who were involved in the sales and installation side of things.
Professional right from consultation to installation. MORCR2PSUK
Very happy with the installation of the solar panel system and the battery. The process was very clear from the beginning to the end: explanation of how it works, setting up the expectations, and the explanation of the set-up. It was also very easy to reach the Solar Project team as well. Installation went also very smoothly. We needed to set up the scaffolding on both sides of the building. The independent scaffolding team set up the scaffolding on the one side only, so we were left a bit stressed if the installation would be done on time. The Project Solar made the scaffolding team to appear early in the morning next day and finish the scaffolding right on time. Installation went very smoothly as well with the team working very professionally, rather cleanly. Our main electricity connection is unfortunately inside the house, and the Project Solar team did their best to hide the wires very nicely following the regulations. The panels themselves seem to be of the top market quality with very good performance in less sunny weather, and minimal loss in efficiency from aging.
A very smooth and uneventful process, from initial scoping through to installation. Everything was flawless!
From start to finish i couldn't ask for better service, from very detailed phone call where i was told every possible detail regarding installation technology and process of installation through meeting with a representative who told us everything in detail, checked our house showed us projections of what we chose, was honest and straight forward, no BS, no pushing and gave us plenty of time to decide, ending with quick scaffolding setup on Friday and Saturday 3 hour panel installation on Monday and scaffolding down on Tuesday. what about paperwork? everything sent over to my email and all done within 3 days after installation was done so SEG application was sorted on Thursday. all in all Phone call 6th of April - SEG application done 27th April.
How to lose a guaranteed sale in 1 easy phone call. A friend had used Project Solar and recommended them, despite multiple issues he'd had post installation. I received a call back and after outlining I was married they refused to attend without both my partner and me present even though we work opposite shifts. Eventually after much debate I was told this was because they only do 1 free site visit (I don't want any more) they then agreed with much reluctance to attend. Then having told me there were appointments within 24 hrs they then said they had all gone (within 60 seconds of saying they were free) and refused to give me a date 4 days away (company policy apparently they only give appointments within the next 3 days and after tomorrow i wasn't available till Friday) and didn't even offer me a call back to organise it tomorrow. Truly shockingly bad call centre and appalling customer service. A guaranteed sale lost through totally rank bad service. Don't use them. I will be taking my business elsewhere
They put solar panels on my roof which prior to the solar installation was a new roof. On completion they left the roof with damage all lead verge gadhokes which they only filled with mastic. I've tried contacted them half a dozen times which every time they ask to leave a message I'm contacting trading standards over this matter. I would not recommend this company.
We highly recommend Project Solar. Everything was done to a high standard and very professionally. The whole works, including the scaffolding going up and coming down was completed within 4 days.
We found all the staff pleasant and helpful. The installation went to plan in a very efficient way. We now have a good looking solar system running our home. The panels designed in u k for uk climate and made in Europe. Very pleased.
Very happy with Project Solar. The sales process was really informative and allowed us to adjust everything to get what we needed. Installation was completed really quickly and with minimum fuss or disruption. Not necessarily the cheapest but very satisfied with everything and the security of extras such as a lifetime warranties.
Didn't get any further than the sales pitch. Initially I was quoted 8kw battery and 7.2kw inverter for 12 panels for our usage for £18.5K Within 10 seconds he took £2k off. Then a few days later another £1500. In the meantime I had a chat with other companies, and one of them had warned me about project solar over quoting the system in terms of what we really needed. Over selling is their MO. Having done more research, we also found that they were expensive for what you get. I asked if it was possible for a bit more discount, which I got, but with a smaller battery set up, which made it per KWH more expensive and also raised the question, why did you advise me 8KW battery in the first place, when you now tell me 6 is enough??? Also the gimmick of 99 year warranty is a bit confusing, as their is no way panels will last 99 years, so how can you give guarantee on that?? How can you test 99 years?? He told me they had the patent on the panels, but from what not 1, but a coupe of other suppliers are saying, is that there is no such thing and the panels are just rebranded with Project solar stickers. Anyway, I never got a response or acknowledgement from him after my last email asking the questions as mentioned above. That to me is poor. I wasn't wasting time, I was a genuine customer asking the questions in order to have all information available to make a decision. The questions were obviously too hard to answer, or had to be a lie if they had. I'd say stay well clear.
Project Solar UK 😂 have supply and install my solar panels last August 2022 . I relly do not mind the delays on installation which has place ensted of two days it took two weeks . But the scalfoding is still on that what bothered me . And is really inconvenience for me . I called them severall times , email them and nothing has happened since. So if you wish to have lot of problems and stress, hire them .
We have just had the panels fitted and are very pleased already. Dealing with Project Solar UK was easy and the people were professional and friendly. We feel we have had a good deal with this company. We would definitely recommend it.
Good! Very straight forward instalation. Guys where here at 8:09am and by 2pm they where done! The whole team was very lovely and helpful and always keep in contact to make sure everything was going fine. (Maybe a little bit too much calls but I kind of get it.) And as mentioned before, always polite and helpful. Specially the installation team! Can't wait to see how everything works and expecting ansiously a positive change on our electricity bill.
Fast efficient installation. Competitive quote. Good communication throughout. Very satisfied and would recommend.
Very easy, smooth and efficient process. No pressure to buy, installation day went well, the lads were professional, efficient and tidy. All contact with PSUK has been as anyone would expect from a decent company.
The project solar team have been amazing from start to finish. They came out and explained everything and the options everything was installed within weeks and now we are making our own electricity. My only regret is not getting in touch with them sooner!
Just spoke to someone in the maintenance department who told me it was over £350 to get an engineer out (he claimed they made no profit on this). As well as possibly £600 for a unit. I asked quite reasonably why it was so much and he said amongst other nonsense that it's because that's the price. Genius. Went with someone else despite them fitting the original system for our houses previous owners. I wondered why the whole set up was done so weirdly and now I know.
Molly the sales person was lovely, but got the quote wrong so it had to be changed. Then took 4 months to get the scaffolding down which upset our neighbours. After having my panels installed over 6 months ago still on the phone at least twice a week. An engineer came out finally and told us it wasn't set up properly so has actually been over using our electricity at around 5000w due to a fault as apposed to the normal 340w. After many phone calls still not were we want to be , still not sorted .
Installers professional and friendly. 6.5kw system (15 panels) installed in just one day. Started generating free electricity straight away. Excellent communication!
Great Experience from start to finish, i was fully informed on what would happen and when it would happen, full installation was completed within one day and the got the savings from the second they switched the system on
Great first meeting with knowledgeable staff to go through details and prices. Friendly installers who were quick to get the job done. Good app showing all stats needed. All in all a very good service and product, will definitely recommend.
Very helpful would recommend
The solar panels were installed by a professional team in excellent time even in wet and windy conditions. They were generating power before lunchtime on the day of installation so cooking midday meal was "free!" On the first full day of existence the panels were feeding power back to the grid from 8.00am, far earlier than expected.
Wish we had done this sooner! After procrastinating for several months & getting a number of quotes, We finally decided on Project Solar. From the initial sales visits right up until the installation it has gone very smoothly. The installation was arranged around our schedules. The whole install was fast and efficient with no problems, the scaffolders & the engineers were tidy & left no mess. Having the App to check your usage helps you make the most of the system and utilise it during the best times of the day. A good experience altogether. Recommended.
PARDN1PSUK.The advisor explained everything well and put no pressure on us. When the engineers came there were two of them. They did the job very quickly. They were polite and very helpful putting the app on our phones and explaining how it worked. Overall a five star service.
A great addition to the house! So glad we went with this company for solar panels, the product itself looks fantastic and every step of the process was clear and simple to understand. All aspects of the business were pleasant to deal with, going above and beyond to help and work around our schedule.
Right from the start we were more than happy with the service we have received, the salesman was clear, precise, and not pushy. He explained what services the company have to offer and what would be right for us. At the initial consultation (October 22) we were a little while off from having the panels fitted (April 23) but this did not cause the salesman to push us, a thing that both myself and my husband appreciated. When the time came we got back in touch and the paperwork was completed efficiently. Having recently purchase and EV I wanted to know the intricate details of how we could best effectively use the power from the panels to charge my vehicle. At one point my husband wanted to add an additional battery for the car charging purpose, but we were (correctly) advised that this would not be required. We also discussed the best tariffs for us to receive payments for sending energy to the grid, this was also extremely helpful. The scaffolding was put up in around 30 minutes the day before the installation and the team arrived promptly at 8.30 as expected. The work was completed, and the app install and demonstrated. When they left, we knew how to use everything. The app is very easy to use, and we can clearly see what power is coming in and how much we are using. ATKLN1PSUK
This was a good company to work with on our solar installation. The sales discussion was clear and considered. The process was efficient including the scaffolding, electrical work, solar panels and battery installation. There were a couple of niggles with tidiness as I still find little plastic clips around the place. And there were a couple of rips in the roof felt that I think should have been dealt with. Post completion is fine, with plenty of good documentation. The FoxCloud app is great and it's quite addictive to see how the home power station system works.
We are very pleased with our decision to choose Project Solar. The process from start to finish was made easy, from the initial meeting with the rep. who explained eveything, through to contact from the scaffolding company and finally the installation team. All done in less than two weeks. We would highly recommend.
From initial consultation to end installation, service has been great & would highly recommend this company. They have constantly been in contact with us to keep us updated at all stages of the process. Installation was carried out professionally & the engineers kept the areas tidy & cleaned up after themselves. At the end of the installation Project Solar provided all necessary documentation in a timely manner.
From the onset, Mike carried out his survey and offered a great pricing solution which fitted our budget nicely. Once we agreed to go ahead, Project Solar kept us informed of every step, this gave us confidence that we were being treated as valued clients. On the day of the install, the highly skilled engineers/technicians carried out their works with no issues whatsoever. Project Solar called us twice during the install day, this proved that they ere fully aware of the works being carried out. In less that a week, with some very rainy and cloudy days, we have yielded over 80kWh! Well done Project Solar........
We installed the panels in October 2022. It was the best decision we ever made. We were having changes to our direct debit almost on a monthly basis having to battle with our provider to reduce the payment. On day 1 of installation we already saw the difference in consumption from the grid and made savings straight away. Mollie, the salesperson who came to offer us a quote, was very knowledgeable and so nice. She was not pushing us to make a decision and provided quick answer after she left to the questions we had not thought of during the quote consultation. They kept us informed of dates and progression really well. The only criticism I had was the scaffolding people who were supposed to have removed the scaffolding 4 weeks after the installed but took about 10 weeks to do it damaging my grass. They also showed up without warning to remove it. But we are so happy with it now and in conjunction with Octopus as a supplier and their new Agile tariff we could not be happier.
Great product installed by a very professional team.
Job was so professionally done. Had a few issues with inverter 3 months later due to power switched off from another electrician, text Lukas, aware it wasn’t his problem but he messaged back straight away and we are back up and running. Fantastic!
Great company. Excellent service. Comprehensive warranties on all the solar panel components. Good before, during and after-sales service. Very professional and would highly recommend
Had our solar panels installed by Project solar last year in October. The whole process was very efficient with two members of the team installing the panels to the roof and an electrician carrying out the inverter and electrical install. All done in a day and producing power late in the afternoon. Project solar arranged for the scaffolding to be erected a week before. All in all a very good experience and working well and saving me money!
A year on and we're still having issues. The panels themselves are great. Installation was a nightmare although they did eventually fork out some compensation for myself and neighbour. We've had problems with the inverter dropping out, battery not working and other technical issues. The sales person explained that our system would be connected to theirs so any faults, they would be notified. Well they're not, or they ignore it. One technical issues, they tried solving by sending us a YouTube video of how to fix it ourselves!
So we are impressed with our panels. We are already making a huge saving on our energy bills. We got a good deal for the 13 panels and 8000kw battery. We did spend slightly more than for an equivalent spec from another company but Project Solar offer a lifetime warranty on the panels and the panels belong to the house so there won't be issues with the panels if we ever sold the house. Overall very pleased.
Excellent service and instalation, currently the sun is powering our home, we are low users of electricity anyway but to pay nothing is still a bonus in the long run, we were recommended project solar by a work colleague, not the cheapest but we believe that you get what you pay for, and so far its all been great, from the initial sales pitch to the local electrician, bring on the long hot summers.
Recently had solar panels fitted by Project Solar and all I can say is that it was a very positive experience from meeting the surveyor to the scaffolding to the fitting of the panels. All was handled and dealt with very efficiently. Just waiting for the sun to shine now!
After getting quotes from different solar companies we decided to use project solar. We chose them as neighbours had used them and the representative came to see us rather than discuss out requirements over the phone. They were not the cheapest, but offered the best warranties and the system they recommended meet our requirements. The scaffolding company were great, the fitters all very polite and tidy, the customer care team kept in touch throughout. I would thoroughly recommend this company.
I have now had the Project Solar UK installation for just over 3 weeks, and I am very happy with it. The installation was very smooth, with checks weeks before to make sure the time and date were still OK, that the scaffolding company had set up on time,and on the day to check the installers were there, working to time, and explaining what was happening and how the system would work with my current electricity supply. One thing the installers explained was the app. The app used to monitoring the generation of electricity and use in my home is so easy to use I may be become a bore to my friends and family, showing all who have even a slight interest how much is being generated at that instant. From the very start, the sales representative explained very clearly how much electricity the system I agreed to would generate, being very careful to explain the limitations of of the estimates calculated, how the control system would distribute to house, battery and grid. In 3 weeks I have not paid to charge my car once. I am a very happy owner if a solar electricity generation site 😀.
Overall service was amazing in all aspects. Salesman who come to the house supplied plenty of information and answered all questions. From putting the deposit in the scaffolding was up within 3 weeks on friday and on the following Monday pannels were up and fully operational within 6 hours. The solar pannels and entire sytem are amazing quality, are working great and have been fitted with utmost quality and standards.
SPIDE2PSUK PROJECT SOLAR 4Kw SYSTEM with Battery Storage Installation I will admit this was a scary adventure for me at the start until the team turned up to fit the entire solar system. It was completed all in one day by dare I say proper professionals. What I liked the most was the way the lads worked with me to install the the indoor system in a place that I wanted it, I wasn't looking forward to have it all fitted in the attic. The lads measured everything and agreed to mount everything in a small utility room off of the kitchen and it all looks fantastic and very neat. I was so pleased with the work done and how they went about the fitment. 9 panels and a battery and as its been up since the 16th March 2023 I can monitor everything through the Solax Cloud app on my phone. I was told how the system would work and at first I was apprehensive about how much electricity would be generated, I must admit the system works above and beyond my expectations. Project Solar are very friendly and always answer the phone, putting my mind at ease over any questions that I have had. I would recommend this company to everyone, thanks PROJECT SOLAR for making this an enjoyable adventure.
The process was very smooth from start to finish. The installation was speedy with no mess. All involved were polite and very efficient. I highly recommend them.
DO NOT TOUCH THIS COMPANY! Absolutely appalling in every sense but in particular their customer service, response times, project management skills (they have none and I ended up managing the installation). Since then, the service regularly breaks/stalls and can take weeks to resolve; the battery initially fitted to a wall in the loft fell off, breaking the floor boards and damaging a joist which fortunately saved it from falling into my sons bedroom and, potentially, killing him. The utter inability for the customer service team to recognise the potential danger of the issue was incredible. The system has again broken today and I’ve now been told there will be an upfront £325 call-out charge for an engineer to visit in 3-4 weeks! The whole company is shambolic and a disgrace - please find yourselves a better installation company to invest your money with .
I've had no issues with the system or the company, the sales guy was a little pushy for my liking (I'm in sales so the hard sell doesn't work) but all in all the system and the benefits sold itself for me, has it for 12 months and really cannot complain, working slightly more efficiently that predicted so more than happy. I would recommend this system and company
We were connected to Project Solar, very shortly after we had the assessor come around to tell us about the product, the process, how suitable our house would be and estimated how many panels we could expect and what that would mean in terms of our bills. Shortly after we were quoted a competitive price which we were happy with so we decided to go ahead with that. The time from quote to installation was about one month which we were really happy with. On installation date, one of the lead installers fell ill, but they were able to send out a new team who could carry out the installation. As soon as the panels were installed, we were producing electricity, and we have been exporting into the grid even though it has been mostly cloudy since installation. The warranties included in the package for the panels, inverter, installation and production guarantees, give really good peace of mind and confidence. I highly recommend Project Solar for the informative nature of the process, the ease of installation, and quality of product. Over all it has been a happy process.
I just wanted to express how happy I am with my recent purchase of solar panels from Project Solar UK. The entire process, from initial consultation to installation, was smooth and hassle-free. The sales representative who came to my home was knowledgeable and informative, and he answered all of our questions about the benefits of solar energy. The installation team was professional and efficient, and they took great care to ensure that everything was installed to the highest standard. Since the installation (June 2022), I have been extremely pleased with the performance of the solar panels. I have noticed a significant reduction in my energy bills, and I feel good about doing my part to reduce my carbon footprint. Overall, I would highly recommend Project Solar UK to anyone considering making the switch to solar energy.
All the experience was amazing. Transparent and organised very well. The Solar panels are well designed and staying on the roof well.We love everything about them. Great communication before and after installation. I will recommend 100%. The installation took about 3.5 hours.The guys explained everything what they were doing. Great and friendly team! Thanks a lot Project Solar UK🤩 DIMGL1PSUK
I found the process very easy and straightforward.
I am really pleased with my Solar Panels. The installation was seamless, everything went well and the property was left clean and tidy afterwards. The panels were up and running by the second day and I now watch the app to see how my battery and the panels are performing. I would highly recommend this firm.
We didnt even start to work with them.. sales man was latte two times.. so how we can trust this company...
SZEIP2PSUK Great service, quick instalation, would recommend using project solar.
Communication from start to finish from Project Solar has been excellent. The 3 guys who installed the panels were professional, helpful and did a cracking job. The hardware is probably the best on the market and the app is great. If going solar, go Project Solar
Very pleased with the service. Good communication throughout the process and very efficient. The install was done in a day and scaffolding removed a couple of days after. The fitters were very respectful, professional and explained everything. GOMPE2PSUK
I was recommended Project Solar UK by my brother who was already using them. From the first contact through to the final stages of install and commissioning everything was dealt with efficiently and in a friendly manner. The installers were courteous and clean and kept me involved in every aspect as and when it was required. I wouldn't hesitate to further recommend Project Solar to friends and family.
When Matt came out to visit us he was very friendly and knowledgable, he spent a long time explaining the options to us. Once deciding to go ahead we were kept informed on every step. The scaffolding team were excellent, the office team keeping us informed were always friendly and helpful and the install team again fantastic. We would highly recommend to anyone looking into solar and batteries for their home.
Excellent company, good communication very enjoyable service throughout. Would definitely recommend this company
Good. Trustworthy.
Great service from the Project Solar team throughout the process. No pushy salesmen, good communication, patiently addressed my questions and an excellent install by Matt and Kieron. The Solax app works fine. My only gripe was that trunking wasn't originally fitted over the cable running up the outside wall of the house. This was sorted within a week. I would recommend having bird guards fitted on the edge of the panels to deter nesting pigeons.
Great customer service throughout from considering, ordering and installation. From start to finish only taken a couple of months. Would highly recommend.
Great product from no pressure salesman to professional installers the whole experience was made easy and stress free
Fast and reliable service from start to finish with Project Solar. A friendly sales man came to the house and explained and answered all my questions before I decided. There was no "hard sale" with them. The work men were very polite, turned up on time on the day of installation. They did a great job and cleaned up before they left. They also set up my App to monitor the system for me. I would highly recommend Project Solar to anyone thinking of having solar panels for there home.
Some solar panel companies give you a quote using Google maps, so I was pleased that Project Solar Uk sent someone out to survey the house and spent time explaining things before giving us a quote. I had several follow up calls with different options. After deciding to go ahead with 16 panels and a battery, I was given a convenient installation date. I was contacted about scaffolding and this was arranged efficiently. On the installation day, the delivery arrived at 7.30am, followed by the team at 8am. The installation team were brilliant, really taking into consideration where we wanted the cables and didn't leave until 5.30pm. The next day I got a courtesy call to ensure everything had gone smoothly. One week in and we are monitoring things In terms of what could be done differently or improved: 1) the initial survey person, provided us with incorrect information and was not very thorough, as I had to provide photos of my meter, loft, roof etc when this should have been information collected at the survey 2) It would be nice to have stayed with the same company representative throughout. A personal contact. As soon as a contract was signed, I was handed over to someone else and each time I have called, it has been a different person. 3) I think it is worth a post contract pre-installation visit to ensure no issues with the property and where battery/cables etc will go. This is the reason it took so long for us to install on the day. 4) 1 week before installation date I had a few queries and called the office several times, then I emailed. Despite being assured I would be sent pictures of a battery and a project manager would contact me, this did not happen. Eventually I gave up and thought I would bring the queries up with the installation team. 5) Links and information on how to use the app would be helpful. It was explained briefly by the installation team, but it was at the end of a long day Overall, I am happy with Project Solar UK, as a company and would be happy to recommend them.
Really pleased with our new Solar Panels from Project Solar. Excellent service from start to the end of the installation. The company representative who visited us at home answered all of our questions and was very knowledgeable about all aspects of the system. No hard sell we were just given the relevant information which made it easy for us to make our own decision. On installation day the electricians and panel installers were on time and were very professional and friendly, very clean and tidy and after about 4 hours we were up and running on our new Solar System. Courtesy calls were received on the day of installation and a few days later to make sure everything was okay. We would definitely recommend Project Solar.
From the first visit, by the sales representative, in November 2022, when the system was explained to us and our requirements worked out and costed and a forward date for February 2023 for the installation, to suit our calendar, the company have kept us informed of progress including reminders of the installation date and timing as the date neared. We are very pleased with the total package including follow up phone calls to check on the installation during and after the 2 day installation teams’ visit. We would recommend the friendly team at Project Solar to anyone thinking of a similar installation. We now have 5 panels on on one side of our garage roof and 7 panels on the other all feeding into our bungalow loft where the inverter and battery system are installed. WILPR6PSUK
Very Quick & Professional Service. Well Done. I can recommend everyone.
Excellent service from sales through to installation of solar panels. Polite and informative staff, who took time to explain all the details. Very happy with the finished product, and the app which allows you to see how much electricity is generated each day. Highly recommend!
From the moment the salesman stepped into my house, I knew I was going to make a purchase. This young man's pleasant and courteous demeaner, along with detailed information and knowledge of his product, has been followed through when dealing with any of this company's staff, right up to the two delightful fitters who installed the system . I'm only at the beginning of my solar journey, but with the regular updates and information so far, along with its employees, I have every confidence it's going to be a happy one. Thank you, Project Solar!
This is the worst company I have ever had to deal with, when it comes to service and professionalism. Not only has this company failed to install my £23,000 solar system, which was installed in September 2022 and still doesn't work, but also the damage they have caused to my house. The install standard achieved is absolutely abysmal, and completely unacceptable on a level of acceptance or professionalism. This company is not bothered about the after service, or correcting problems, they send unqualified, or if qualified, absolutely useless so called professionals. Look at my photos to see the proof of their poor and unacceptable standard. From the photos, you will see there is leaks all over my house. I had leaks in the loft conversion, my sons bedroom, and 3 different leaks in the kitchen - disgraceful.
Very happy with the system, neatly installed in a cupboard, and working well, saving already. The panels are nicely and symmetrically installed. Good communication from the first phone call to the sales rep to the installation team. Thank you.
I didn't know what to expect. Typically, salesmen promise but things don't live up to that promise. I can say though that my experience with Project Solar has been excellent. The salesman/surveyor Justin has been a star, always in contact and always helpful. The install team were super friendly and tidied up after themselves. The install itself went well and is generating with no issues. It's surprising how well the panels generate electricity even on overcast days. The App is very easy to understand. I would be very happy to recommend Project Solar.
Great experience from start to finish, more than happy. BRETR7PSUK
A completely trustworthy and professional company. They will survey thoroughly to ensure the proposed installation is suitable and the installation team were excellent too andthe installation was all done well inside a day! They kept us well informed at every stage of the process and we got our documentation very swiftly after installation. Very happy!
Our overall experience was 5 star! James was excellent at explaining everything we needed to know on the sales visit, very friendly & not pushy! Installation went well... All scaffolding and work completed within 6 hours. Seeing an improvement in our bills already, only had them up a month! No damage to our property, all very professionally done. Even had a visit from James a month after fitting to ensure we were happy with everything & gave us some info on selling back to the grid. Also came with some chocolates which was a nice touch. Would highly recommend.
EAMNG2PSUK Superb experience from start to finish. Salesman explained everything and never felt under pressure. Installation team were very professional and polite. They made sure that we understood everything and set up the apps. Left the site clean and tidy and took away all of the packaging.
Excellent service, top quality work and panels installed by professional staff. Highly recommend.
Very pleased with the service from initial contact to completion. Initial problems dealt with by telephone / remotely and all appears to be working as intended.
From the first meeting to instalation we were kept fully informed with phone calls, emails and texts. Really efficient and excellent customer service with no.pressure. Everyone was pleasant and easy ro deal with. Would highly recommend
I asked for a quote and they were very quick in organising this in North Yorkshire. I had an hour meeting with James who provided details of the product and a quote (£17k). The solar panels and battery seem like a good product and the price wasn't too bad. However, the customer service was dreadful. He was very nice up until I said that I didn’t want to buy the panels immediately that night and would take the weekend to think it over, which I believe is reasonable considering it’s a large sum of money. He immediately became rude and pushy. Claiming the £2000 offer, which reduced my price would not be available if I didn’t buy that night and complained he would have to come back to take photos and gain a signature on another day. I justified my decision by saying I would speak to my family and look at my current budget now I understand the price, to which he replied ‘does your family know more about solar panels than me?’ And ‘does your family pay the bills then?’ in a very condescending manner. This was the end of the conversation for me. I liked the product, and the price suited me, however, I’m not being spoken to like this in my own home. Since then, I have discussed quotes with Clever Energy Boilers, who do act like professional salesmen. I can’t comment on the product because I did not have anything installed, although it did seem a good option. However, beware they will try to pressure you into a sale immediately and belittle you if you wish to think about it longer than an hour.
We had been thinking of installing Solar panels for some time, so quite fortunate that project Solar contacted us just at the right time ! (thank you) system has been installed and running for a few weeks now, albeit slightly later than planned, Initial communication was lacking, however since put right, the process flowed with excellence. The battery functionality and solax cloud app was a bit clunky at first and could have been explained a little better, always difficult to show someone if the system is offline and not working! The scaffolding was removed within a week of the completed installation and whilst early days, the initial results are encouraging and I would strongly recommend having Solar installed to everyone, as it certainly makes for a greener world, thank you Project Solar we look forward to continuing the relationship…
I contacted a lot of companies selling PV and battery storage, most of which tried to sell me a standard kit and weren't interested in what I wanted or in creating a solution which was best for my property and situation. Project Solar were the only ones to book in an appointment to survey my home with honest opinions, sit down with me and discuss what system I wanted and why. The surveyor didn't attempt to pressure me to buy or join any scheme,they just gave me facts and projected performance figures. Throughout the pre-installation they kept me informed of plans and dates and when it came to installation everything happened exactly how it had been explained to me. The quality of the hardware is very good and installation was excellent. The installers arrived exactly when they said they would and were thoroughly polite and easy to get on with. The scaffolding contractors were also excellent. After install I've received courtesy calls from the Head office to see how the install went, if I was happy and if I had any querys. From the product, sales, install and aftercare I cannot fault the company and I'm glad I chose them. It's refreshing to find a company so well managed.
Project Solar have recently completed a solar panel installation at my property. From start to finish, this company have been amazing and everything has been completed on the due date. All the paperwork has been received and the installation team gave us a detailed explanation of the system, explained the app needed to monitor the system and were happy to answer any questions we had. I would not hesitate to recommend this company.
My husband and I have had an excellent experience when dealing with Better Energy with Project Solar UK. From the start of the process until the installation we were very impressed with the level of service, communication and efficiency of the company. Our journey began in September 2022 when we asked a representative of the company to come to see us. At the time we had little idea about solar panel products and how they could help us be greener and help us with our energy costs and resilience. We were visited by Michael a very polite and patient advisor who gave us a wealth of information. However, he wasn’t at all pushy and we did not feel any pressure to go ahead with a solar panel installation. After his visit he sent us a bundle giving us a lot of detail about what benefits and savings we could expect. We were impressed that the company is willing to commit to paper what it promises in its sales patter. After a couple of days we contacted Michael again and he wasted no time in coming out to see us again so that our order could be placed. We opted for a span of solar panels and a battery. On that day we were told the date that the installation would take place and four months later that is exactly the day that we started to enjoy the benefits of solar power. At all stages we have been kept informed and asked if we were happy and whether we had any questions. Everything happened when we expected it to, including the erection and dismantling of the scaffolding. The chaps who came to install our panels were very likeable, got on with the job and helped us to install the required app and explain how everything works. We cannot recommend Project Solar UK highly enough. The whole process has been smooth and stress free. The satisfaction we feel when we get to boil a kettle without adding to our energy bills cannot be underestimated. Roll on the long sunny days of summer!
Thorough survey and well explained. Installation carried out by an excellent team in one day. Team leader highly skilled. System producing energy even when there is cloud cover.
The salesman was knowledgeable and in no way pressurised us to agree to installing solar panels. The panels were installed quickly and with very little fuss. We are still waiting for the certification but are already benefiting from cheaper electricity.
A very professional service from start to finish. Staff members were clear and informative and happy to answer any questions. The process of having solar panels fitted was overseen by team members and they kept checking that things were going smoothly. All things went to plan and happened when they were supposed to. After sales service was just as good. What a positive experience this has been, many thanks to the team. Date of experience: 01 February 2023. My reference details is GRIDN2PSUK
Positive experience all round. Sales representative was well-informed and pleasant without being pushy. Fitting was completed efficiently and neatly in less than a day.
From the first day when Victoria came to see us and gave us all the information to the installers fitting our solar system we were very pleased, very informative and the installers were very efficient, clean and tidy, we are very happy with the way the app works and lets us know how our electricity is being used - or not!! Would thoroughly recommend having solar panels fitted and would recommend Victoria from Project solar to visit you.
Looks like we had a lucky escape. Sales rep called to confirm my appointment for quotation survey and stated that they would only send the surveyor to meet with me if my husband could also be at the meeting. I told them that we have had plenty of quotes based on one adult being available and that either of us were able to handle the meeting alone. The sales rep therefore said that they would cancel the meeting and no longer pursue the quotation. Very odd way of doing business.
A fantastic experience. The salesman put us under no pressure. Once we decided to go for solar panels the whole process was very smooth. We were kept informed about what was happening and the whole experience of putting up the scaffolding, installing the panels and the scaffolding coming down again was quick and smooth, with minimum fuss or disruption. Project Solar have been great for us and I would thoroughly recommend.
A really fantastic experience from start to finish, great advice from the sales team initially, we were kept informed throughout the process, fitters efficient and friendly, all wrapped up quickly with no issues at all.
Project Solar had been professional and helpful all through the process. We had enquired at a few different companies but only Project Solar send their representative right away to assess the situation without asking any additional questions or giving excuses. We had a very patient person come to our home, look around, measure everything, help with calculations and answer our numerous questions until we were completely satisfied that we know enough to make a decision. The team that come to install the panels were were efficient, came on time and completed the job in just few hours. We even have a member of the team staying behind, making sure that the system is working as it should and giving us a tour of how the things work. They were all very patient, courteous and highly organized. All throughout the process the company kept in contact with us, checking on the progress and making sure there haven't been any problems along the way. However we do have two things to note: 1.The battery that we received was not the one stated in the contract. It is as good if not better, however we're people that like to know about the equipment that we'll have beforehand so it would be nice if Project Solar had informed us of the change. 2.Project Solar uses outside contractors for their scaffolding and the one we got was not very good. The scaffolding company had to be chased down both by us and the Project Solar for legal documents(landlord's requirement) and taking down the scaffolding they barricaded us in our own home(carelessly stacked their equipment against our door). Perhaps a review of the scaffolding companies is in order? In total, we are very happy with Project Solar and the system. We have already recommended the company to our co-workers and many people seem to be interested.
I would highly recommend purchasing solar panels from Project Solar UK. From the first contact their customer service team the service has been exceptional. A sales representative visited our home and talked us through the process and costing. There was no pressure to buy and Richard was very knowledgeable and reassuring. Project Solar’s customer service team were in contact throughout the install. Making sure the scaffolding had been erected. The installation team were fantastic, I had two small children at home on the day of installation. The team of two provided updates with what they were doing, when and where they were drilling and provided ample warning of when the electrics needed to be switched off for a short amount of time. They then talked me through the App and explained the paperwork to me. The installation was completed in less than a day. Customer services were then in contact again to make sure I was pleased with the work. I have already recommended Project Solar to neighbours who have commented. We did shop around first before choosing Project Solar but had decided against some as friends had issues with installation. I can not applaud Project Solar UK enough. 5 Star service!
This is a company that sells a good solar package and subcontracts out the work. good points are the product is very good. bad points are they take little or no responsibility for their subcontractors work. if there's a problem with the product they will fix it. If they break anything of yours while fitting they will dismiss it. Its a good product but i do wish ide gone with someone else. The next time i hear a salesman say something like this i will run a mile. "we know we are more expensive than most, but that's because we guarantee to sort anything and everything.... oh and don't pay too much attention to the google reviews, They where just awkward customers". If you are unlucky enough to have to put a complaint in, be prepared to be ridiculed and insulted if you try to hold them up to the salesman's claims. i give this company 2 stars for a good product. they loose one star for over charging They loose 2 more stars for customer service.
Overall the experience was good and the install time was fairly quick (1day). There were some inconsistencies with the information we were provided when we had the rep over compared to the install engineers. Time will tell how the panels will turn out
We contacted a few companies but the representative from Project Solar (Joseph Milburn) actually listened to what we were hoping for. He surveyed comprehensively and proposed a system which fulfilled our requirements. At all times we were kept informed from the initial survey, to design and final installation and commissioning. Including the scaffolding provision. The installation team were efficient and explained the system and what we would be expecting. From start to finish a very supportive, communicative, and professional service. The product is performing as advised and we look forward to becoming a low carbon household and saving money. I would recommend Project solar to anyone considering a solar system, help them by knowing what your goal is.
We shopped around before choosing Project Solar. They had the best specs of the companies we tried. There wasn’t any pressure to buy, they gave us time to decide. We now have it all installed and working, the process and communication from start to finish has been excellent. Looking forward to saving money and doing our bit for climate change. Rhodri
Good quality installation with very little disruption. Generating more than my daily ise even on a cloudy day in February.
From inquiry to fitting everything was straightforward. The salesman was clear without being too technical, the paperwork was also very simple. Communications were good and clear. Scaffolding arrived and was collected when it was suposed to. The fitters were in and out and completed the job swiftly and without fuss. All good so far.
Can't fault project solar, their service has been excellent. The installation team were fantastic very fast, clean and efficient. Would highly recommend them to anyone who is thinking of having solar panels
From start to finish Project Solar UK have been professional and exemplary. The installation went exactly as it was explained from the sale rep and by the team involved. It is still too early to fully confirm outcome but everything looks like what we were told
Excellent service from start to finish! Firstly when having a quote done very informative and absolutely no pressure from the sales team to purchase. On day of installation all I can say was the team were very professional cracked on with the job and kept me informed with what they was doing. Would highly recommend project solar. *****
Best customer facing company I've had the pleasure of dealing with. Fantastic products with super friendly install team. Highley recommended
From start to finish Project Solar UK have been exemplary in how they have performed. The Sales team talked us through all the options in detail and left the final choice up to us, they were never pushy. Having decided to purchase from Project Solar their support team have kept us up to date with regular progress updates at every stage. The installation teams were prompt, efficient and friendly and we had our 12 panels and a battery up and running within a day with minimal disruption. Subsequent follow up by the service team has also been great which is why I would have no problem recommending Project Solar UK to anyone who is considering purchasing solar panels at a competitive price.
From start to finish we were very pleased with Project Solar. The initial surveyor’s visit was very informative and no pressure exerted. From then on we were kept informed of each step in the process. The installers arrived on time and did an excellent job in a friendly and efficient manner. Customer services have since then checked on a couple of occasions that we are happy and everything is as expected. We would happily recommend them to anyone considering solar panels.
Excellent experience from start to finish, came when promised and everything was fitted with the minimum of disruption. All staff very friendly and explained everything.
Great communication throughout the installation. All sections arrived on time and were very professional. The team leader was very helpful, he installed the app on my IPad and instructed me on how the system worked. Very impressed. SMILE1PSUK
Great service all round. The salesman visited (twice in four years....took a while to take the plunge....!!!) and explained everything very clearly to us. Scaffolding erected and removed on time, promptly, with no fuss. The installation team came on the due date and, again, installed everything speedily and efficiently. The team leader downloaded and demonstrated the app to us, in a most helpful and considerate fashion. It started working instantly, and is very simple to follow. The company rang several times to monitor progress and check all was well, which was reassuring. All in all, can't be faulted. let's hope any after sales service, if needed, is carried out to the same high standard. Thank you. Well done. All we want now is more sunshine !!!!
the service has been fantastic from start to finish. from clicking on a link on Instagram enquiring for more info to getting a call and arranging a visit for the next week. James explained the whole process from start to finish and was very gracious about giving us some time to think things over. came back later in the week and signed us up. the fitting process was seamless. contacted us several times to confirm dates and times. they arrived promptly at 7am and were done by 10am. have had no issues and the other day (in the middle of January!) I was running the dishwasher, washing machine and tumble dryer without using any power from the grid!
My experience with Project Solar is that they were professional throughout. I was happy with the amount of information the sales rep provided, the customer service team were very good and always kept me informed as to the next stages of work. They organised the scaffold and the installation team completed all works in one day. All in all very happy. DIXEX2PSUK
Great service and delivery of the installation. Regular contact with the company and would happily recommend to others.
Great service from the Guys at Project Solar , they arrived when scheduled and all of the team from the scaffolders/installers and electricians were spot on , polite and informative .Surprisingly quick install time and now im up and running harvesting solar energy. Customer service was superb kept me infored and answered all my questions - Highly recomend
Recently had our Project Solar install, a 6kW system, voltage regulator and immersion heather thing. Easy process from start to finish. Nice, polite, salesman came round and ran us thought the whole process. Didn't feel like I was given a hard sell. Was given a detailed estimate of how much our system would produce based on location and obstructions. Installation happened about 6 weeks later. Only took a morning and everything was flawless. After installation it took a while to get scaffolding down ( it was over Christmas! ) but once I called Project Solar they got the 3rd party scaffolder's to return the next day. Very happy and would recommend.
After considering solar panels for a long time I settled on Project Solar UK after having a very laid back and informative discussion with one of their Sales Representatives at the end of 2022. The meeting we had covered all of the major aspects that you would expect when you are considering a solar system install, we looked at the technology of the system, the potential savings and earnings, the day of installation and even talked about the scaffolding even before signing up. We were kept fully informed that evening of all of the necessary information which we could use to make our decision to buy the system. Neither myself or my Wife were left with any unanswered questions and the Sales rep even left us with his contact details and was very responsive for a quick clarification that we had made. The meeting that we had to discuss all of the details left us with a very informative quotation, we were not pressured into making a decision that night and could take our time to review and approve. Once we had decided to move forward we had our installation date within 15 mins of progressing forwards, this date did not move and was only 6 weeks in the future, our scaffolding was setup two days before with confirmation from the scaffolding company by way of a phone call with enough time to ensure that someone was available at home to assist for access to the property. The installation day was very smooth with all of the team members working in a professional manner, they were polite when asking for access to the property and were able to answer questions and performed the installation in around 4 and a half hours. The system was working early afternoon and already halved our consumption from the grid! The system has been functioning perfectly ever since. The communication from the project solar UK team has been excellent, with well timed phone call surveys and information sharing about the upcoming installations, aftercare phone calls and emails with all of the required documentation to now export back to the grid. I cannot recommend them enough, the service and support has been excellent from start to finish!
From the sales rep through to completion, the whole process has been very professional. I had regular calls to confirm appointments and check on progress and my satisfaction. No hard sell from the sales rep and all my questions were dealt with. I was given time to consider the product and had time to do some comparison research. The installation went smoothly and was completed in around 8 hours. Luckily had a few days of blue skies after the installation and to see the benefits on the app in not drawing from the grid brought a huge smile. I have spoken with a number of freinds and family and referred a couple of interested parties, one of which has signed up already. Strongly recommended
I knew nothing about solar panels so had several quotes. I was non the wiser until Project Solar arrived. How do the batteries work, can I see how much they are producing, can I send extra power back the the grid, how much could I save? The rep was very informed and explained everything, not only that he explained how they used all the governing bodies to monitor and sign off their work. We signed up and everything followed as he had explained, those bodies contacted me, sent their details, confirmed Project Solar were competent. Installation went smoothly with very tidy, competent installers and with the office checking we were happy with everything before, during and after. All guarantees were received which are substantial and everything works fine. We are very please and the panels are very effective. We were happy that the best materials were used and installed to a good standard
Very happy with finished results. Took three months from initial consultation. Fitters very efficient all done within eight hours. All staff very helpful and friendly. The app has been a bit glitchy though. Looking forward to lower energy bills.
#Avoid#poor Ok I'm bitter about this. I fully admit this, but this company have totally ripped off my lovely mother in law who paid £16k for a solar panel system which NEVER WORKED! The polarity clamp was fitter the wrong way meaning it likely cost her more in energy! We moved into her property a year later and raised it with project solar who said the system was working perfectly. It was only when we commissioned another private company to trouble shoot was the problem identified and the system has been effective since. We complained to the ombudsman but as we had paid to fix the issue they did nothing, we went to HIES but because the system was 2 years old it was out of warranty. Whilst us and my pensioner mother in law were conned, you don't have to be. Take your money to another company!
Our experience has been mostly very positive so far. Sales rep was very helpful and not at all pushy, installation booked in promptly following the go ahead from us. All great. Installation day arrived and the workmen arrived promptly and worked quickly and professionally. We were very happy with their work and the time they took to talk things through with us. However, we were not told about a change to our system prior to installation. We were given fewer, more powerful panels, which didn't quite add upto the same as what we had been quoted for. A conversation with project solar reassured me that they had planned for the panels to give us our guaranteed power and we were happy. Just would have been better to have been informed of these changes prior to installation. Overall so far so good for us - we are getting power in each day but as it is winter it's not as much as we expect to see coming into our home in a few months time! No problems at all with scaffolding for us either! HEASP7PSUK
The engineer staurt was great but to try and deal with the headoffice you may as well have your teeth pulled out by Mussolini for some answers and if they a organised D-Day we would have lost the war they are very quick to take your money but not very quick to replace any faulty equipment whick took a year avoid this company
I had my array of solar panels and battery storage installed by project solar uk. Had the system for over a week now and it seems to be working without a glitch. Not making the full potential just as yet but we are only in January, so hopefully it will pick up the full power later on. Excellent communication from the customer service before and throughout the installation. Scaffolding went up few days before the date, and Im waiting for it to be taken down. The install guys were very proffesional and polite, explaining the whole job. The only thing so far that is a bit frustrating is the app itself, but have been told they are working on the update. All in all, though project solar is a bit more expensive than the other companies, its worth it just for the warranty alone. Very pleased and will definitely recommend.
Non-pushy sales process with plenty of data, options and different pieces of information to consider. We settled for a system with 15 panels and a 6kW battery and paid a deposit over the phone, all very simple. We had an install date within a week, scaffolding was arranged by the company, all communications were clear and helpful. On the day the install team turned up with a slightly different configuration of panels due to manufacturer upgrades, this was sorted out with the customer care team and project manager so we ended up with an even amount of panels all installed on the day. The install team were superb, helpful and considerate. The panels have only been in a few days and we're already realising massive savings. The Solax app is a bit shaky, but no reflection on the Project Solar team. Really happy with the service, the product and the aftersales care.
Was a good experience from the first enquiry to installation. Panels installed a few weeks ago and generating a good amount of energy (given January) and we have felt the impact significantly in our electricity bill (via smart meter). Installed panels and storage battery. Quite a few other reviewers comment about the app being clunky - it is not the best at syncing, but once you have set up your force charge times (if you want to) there is nothing you really need to use the app for other than looking at how much electricity you have generated. Panels look nice (on the back of our house, there are more attractive panels available but these look as good as any of the other "on top of the tiles" ones we have seen), the scaffolding company worked well, the installation team was 4 people that worked very well. Were in and out in 4 hours. Sales process was not at all pushy. So far very happy with what we got. Our main motivators were to reduce energy consumption as a benefit to the environment and to some extent reduce our ongoing costs, which we have done. At current rates (and our consumption)- will take 7 years or so to pay for itself, and then likely to need a new battery at 10 years. So a 20 to 25 year lifespan would pay for itself in about 11 years at current electricity prices and battery costs.
Firstly we had a non-pushy salesperson over to talk through the pros and cons are various setups, and then given time & space to make our decision. The communication between placing the order and post installation was excellent. Everything happened on time. The installation team did a great job in some fairy terrible weather conditions and explained how it all works. Then post installation, Project Solar have made sure I'm happy, and the technical team happily answered all my nerdy questions. Overall, very happy.
Installation of PV system and batteries very straightforward. From the initial survey through to installation all dates were met, with regular communication from PSUK, and the installed system is generating a good amount of energy even at this time of year. One minor irritation, not the fault of PSUK, is that the SolaxCloud app is totally flakey, could do with a good third party app to access the inverter data. A follow up visit by the original surveyor to check the quality of the installation and address any issues would be appreciated. PSUK may not be the cheapest but they deliver on time, most companies approached don’t get back to you let alone give a quote. Overall very satisfied at the moment.
So glad we went ahead with this company, I've seen that there has been some negative comments from some customers and I feel for them as its so not nice having a bad experience. Our experience has been the total opposite, the scaffolders,the fitters,receptionist's and sales,from the first contact to the completion it has been plain sailing all the way, in my opinion and my experience with Solar Project I recommend them all day long, thanks to everyone who I dealt with and spoke to.
JONTF4PSUK From start to finish very professional ans quick installation. 15 panel plus battery storage fitted by lunch time. Not the cheapest company but probably one of the best with product and service.
Quoted us back in October and provided a date of 12th Jan for the install, scaffolding came on the 11th, their installation team arrived promptly on the 12th and did a great job, scaffolding removed soon after install, I would thoroughly Recommend Project Solar
All in all very positive The initial visit was informative and while obviously signing up for the installation was desirable there wasn’t a huge sales push - the product speaks for itself. I took a while to say yes with no annoying chase up calls from the team in the interim Scaffolding was erected with no issues and the installation took 1 day. Both the electrician and the roofers were as nice as pie. There were lots of customer care call’s throughout from PSUK , almost too many if that is possible in the current climate. Would have no hesitation in recommending PSUK
BIGSN2PSUK, After the salesman had explained everything, the next step was for the scaffolding to be erected, fast and efficient. Next came the day of the installation, workmen arrived early and started working straight away. Lots of boxes, all kept tidy, after finishing the work, all was cleaned up and left tidy. Time was taken to explain the book of installation and how to use the Solax App. The phone calls to and from project Solar were all asked and answered politely and professionally. Yes I recommend Project Solar.
On the whole, a great experience from sales to installation. The sales rep was very thorough answering all questions we had, at the time and after thoughts while waiting for installation. Installation was great, 6kwp system and battery install taking less than 5hrs is very impressive. The installation crew were excellent and it was obvious they knew what to do, one problem we did experience was that the battery and inverter had to be together whereas at sales we were told this could be separate, least this meant I cleaned the shed! Information through the app is ok, a 5min snapshot gets clunky here and there but for the overall system it provides a good overview. If there were to be improvements it would be with the scaffold company, when the customer is chasing the scaffold company and project Solar as they missed time slots/days it didn’t give a great first impression. We are thankful that the installation went smoothly to regain the confidence lost prior. Panel installation: evolution Battery: Solax triple power 6kw Inverter: Solax 5kw Install month: Jan 2023
Excellent from start to finish. Salesman arrived next day after phoning firm. Lots of discussion, with a knowledgeable representative he answered all details also was very generous with his time. All the way through the process we were kept informed by courtesy phone calls and answer any questions we might have. Installation was fixed for 6 weeks after this discussion, which true to the firms word happened on the day agreed. On the day the installation team arrived and completed all work in 6 hours. We were shown how to operate system and all my questions were answered. During the installation day we received 3 phone calls from Project Solar to make sure all was progressing the final one was to make sure we were happy with the work and to then allow the installation team to leave. We are very happy with the installation and already saving money on our electricity bill. A very impressive firm that we have recommended already to friends and family HAYOX2PSUK
Could not be more impressed. Non pushy sales person. Communication was excellent and everything happened when they said it would. Great team fitting the installation excellent from start to finish.
A family member had recommended Project Solar for my home and we are very pleased with the service. The consultation meeting allowed us to see the different pricings and had answered all our concerns and questions. The scaffolders came two days before and an installation date was set. Everything was done quickly and efficiently without any disturbance or mess. The electrician did well in ensuring everything was neat. The guys were all polite and helpful. And then all the paperwork and how to use the app was explained thoroughly. Overall, very impressed highly recommend Project Solar. I have only heard good things so cannot wait to start saving money on the bills. KALHA4PSUK
An excellent company who completed my solar installation very efficiently & with great communication. The initial face to face meeting was informative & non pushy & Installation of the scaffolding & panel system was perfect. Highly recommended.
At the beginning of August we got a quote and installation date of late November from Project Solar. And it goes downhill from there. A few days before the promised installation date they phoned and said that the installation had been cancelled for that date and it wouldn’t be until January or February before they would be able to do the job. This was due to the fact that nobody had organised the required permits needed for the scaffolding, as previously discussed in August. Then a week later they got in touch and said that the job was now going to cost £1300 above their “quote”. At this point I went for the offered option of having my deposit returned. Sounds simple doesn’t it? After countless texts, emails and phone calls being promised that the money would soon be back with me I remembered that I’d paid the deposit with a credit card and so was able to get the money returned by the bank instead. This took over a month. Project Solar seem to subcontract to subcontractors, who in turn subcontract again so you never really get to the bottom of what is going on. That is apart from knowing that Project Solar are always adamant that it is someone else's fault. What a complete waste of time!
Neat installation. Good job. Professional installers
Excellent customer service and really good communication throughout the process. Panels were fitted quickly and started working immediately. Very pleased so far thank you!
Project Solar was recommended by the Federation of Master Builders. The salesman described the installation thoroughly. The scaffolding was fitted on the day arranged and removed promptly. The fitters worked quickly and efficiently installing the panels The app was put on my phone so that the electricity generated could be monitored. The installation was professional installed and managed throughout. Reference YOUB60PSUK
Great customer service from initial consultation all the way through, including helpful responses for our follow-up questions before we made a decision. We had a bit of a wait until we could get them installed, but the date was only delayed because of unsuitable weather for climbing into the roof - and Project Solar got us in as soon as they could so we were only delayed by a week. The installation itself only took half a day (even with 15 panels and the battery and all the electrics). Very impressed. The scaffolding even got removed the same day. Very happy with the panels so far.
Their salesman visited us twice prior to us committing, considering several differing options for our non-standard roof space. Prior to committing to Solar Panels, the Project Solar team answered all our questions concerning the project. After paying the deposit, the installation date was set and adhered to. The Installation itself was carried out on one of the coldest days of the year yet the team completed the work in six hours making a very neat job. Scaffolding was put up the day before work commenced and taken down two working days after, minimising disruption. We are very pleased with the installation and would recommend Project Solar.
Thank you to Project Solar U.K. for our solar installation. The company has been a joy to work with from start to finish. Excellent customer service, great communication and products & workmanship spot on. We needed guidance throughout as we learnt about Solar Energy and we were supported throughout the journey. Installation happened quickly and with attention to detail leaving everything at our home smart and tidy. Everything is working properly and we are busy plotting our energy production with the use of our clever little App. We would recommend Project Solar to anyone considering an installation.
Extremely helpful and efficient from the start . Working great and the look great. The y made sure our panels were fitted on our roof to give us the best electric results. I would recommend them. A very stressless experience.
Amazing service from start to finish. We had a recommendation from a friend to get in touch and see what they could offer us. We had a consultant round quite quickly to go through everything with us, being extremely helpful, knowledgable, and empathetic to our needs. They had us booked in for December and the installers were great, they had to stop halfway because the roof was frosty, and the tiles could have broken so they came back a bit later to finish, with minimal disruption to my day. Overall, deeply satisfied and would not hesitate to recommend them to anyone else.
Project solar were very helpful and everything was explained from the start. A date was set for the install and was fitted without any problems everything was explained regarding the install with a demonstration of using the app would highly recommend anyone looking for solar to give project solar a call for a quote
When my panels stopped regenerate not long after installation I had to wait another year for an engineer to solve the issue on the roof I had to pay for. For the inverter still not working I had to turn to another company for help That’s what they said : No local DC insulation by inwerter. 240vAC cable laying loose in loft not clipped down at all. Mounting bird is a random cupboard door with top screws missing joist completely. Inverter is very close from falling from mounting!! DC cable not clipped down properly- drooping between clips. Roof situation not expected- no access. I contacted project solar but no reply
Awful. I wish there was an alternative that we could have gone with. The sales pitch was the only positive thing, and it's been downhill from there. In a nushell: 1. Originally quoted for 12 panels 2. Initially, insufficient scaffolding 3. First installation team said there was only room for 7-8 panels 4. More scaffolding went up, then they only installed 9 panels, without properly measuring space (photo is taken at this point, clearly showing remaining available roof) 5. At this point, I had to personally cancel scaffold bring removed (twice) with less than 12 hours notice 6. Meanwhile, our 9 panels weren't working properly because the inverter hadn't been installed correctly and was sending error messages every few minutes to the app 7. Installation terms didn't show up when they should have, and showed up when they shouldn't have. As such, the 9 panels were installed without us being at home, because by then we were so desperate to finish the installation. 8. App log in details were not provided (they blamed us for not being home!), so we had to install using online engineer manuals, then we saw all the error codes 9. Second installation team finally put up 2 more panels. They said if the job would have been done properly, we could have fitted 12 but that would have meant re-installing the top 3 panels that were placed incorrectly 10. We had scaffolding up for a full month, when it should have been done in a week 11. There's more. The 11 panels have been up since 3rd December. We're still waiting for an updated contract and revised estimates. I requested these on 3rd December and chased today, having heard nothing. We don't have any of the paperwork required to export (and receive payment). So far, we've still only paid 25% deposit. 12. Spent hours on the phone, our project manager was "replaced" halfway through and our new one only responded when I mentioned legal advice. 13. It was much more stressful than this review suggests, hours on the phone, during work hours. Time off work for teams that didn't show up, and failure at pretty much every single step in the process. Including now, still. We hope there will be some acknowledgement that this is not the experience they claim to provide to customers. I hope a better alternative surfaces soon, to spare others from this stress.
We had already decided to install PV panels so the salesman didn't have to try too hard to convince us...! it was a reasonably hard sell but that's to be expected these days. Everything has gone smoothly so far,installed on time, workmen were friendly & worked quickly, in sub zero temperatures without complaint. Early days but all working OK so far, apart from a few days when the extreme cold weather stopped the battery from charging. Company seems responsive.
Excellent service and very professional
The staff at Project solar we're very knowledgeable and helpful They explained everything at the initial consultation and explained everything about how the system worked and the savings we were likely to make, advising on how many solar panels would be best for us. The fitting date was relatively soon after, around 7 weeks which was understandable as they're a very busy company. The fitting was completed very quickly and the electricians were professional. After just a week in the middle of December I'm already seeing a huge saving in my electricity bill even on relatively cloudy days, so I couldn't be happier with the result.
Recent installation of solar panels and battery. Brilliant product and great service. Fast installation and all working well, with an easy to use app
PLACH7PSUK - When first contacting Project Solar we found them to be extremely helpful. The salesman came at a time that suited us and was happy to answer all of our questions. The purchase and arranging installation was simple. On installation day, the installers came at a reasonable time and prepped the area, laying dust sheets wherever they might need to access. The install didn't take long and was kept in informed when power went off and how long it was needed. After the install the installers explained the app to me and went over the handover pack, ensuring I was happy with everything before leaving. The panels have been working great, even in the winter sun!
My wife and I had an excellent experience with Project Solar, from the initial sales talks to completion of the work. We had a ‘no pressure’ discussion about what Project Solar could offer us to meet our needs and a break down of the solar panels efficiency and what could be saved. Throughout all stages of the installation, we where kept informed of when to expect scaffolding to be erected and who would arrive on the day of the installation. Even on the day of the installation Project Solar telephoned to ask how the installation was going. The people involved in the installation of the panels and the convertor were professional and very helpful. All work was complete quickly and neatly with no damage to our property. I can’t praise the Project Solar team enough for their customer service and professionalism. I am also extremely impressed with the app that monitors the solar panels, convertor and the amount of electricity that is generated and either put into the national grid or used within the home. We would highly recommend Project Solar to anyone.
Fantastic service right from reviewing our energy usage and telling us about the Solar panels right through to install. Date given for installation the same day. Kept up to date throughout. Information sent through promptly by email during whole process. Install team very efficient, timely and tidy. Great customer service support. Highly recommended.
When sorting out the quote with a visit to the house they were friendly, informative and used actual 8nformation of yield from your past bills and from the actual angle and slope of your property so seemed very efficient. No pushy salesman but a good sales pitch. The insurance and HIES sold it to us to go ahead with Project Solar. From the time we signed up we had a date to install, no waiting for a call to see when it might be installed and excuses over delays etc which was refreshing. On the date of installation the team were friendly (only required hot drinks to keep them working efficiently). Installed in one day, and the app up and working. Overall a good experience and I have peace of mind with insurance and long warranties. After living with the system for a day or two and viewing the app there are questions I would like to ask so would have appreciated another site visit to go through these.
I was recommended to Project Solar by a friend who had Solar Panels and a storage Battery fitted by Project Solar some months before. We had been considering having an installation for some time, we took the plunge and contacted Solar Power to attend our property to conduct a survey and quote. Christopher Martin conducted the survey and provided a lengthy overview of the system displaying a full explanation of the system, the benefits and why we should use Project Solar. There was no pressure at all to sign up there and then. We spent a few days reading and understanding the quote documents asking questions that were promptly answered. We needed to fully understand the financial benefits, costs, and the warranties for the equipment, the installation process and lead times, all of which were readily explained. Six weeks later the scaffolding arrived and was expertly fitted and a few days later the installation team arrived. The team were delayed arriving at the property due to fog and traffic and did not complete the installations the same day but returned the next day and completed the job. The system was handed over with a full explanation of the components and the installation of the monitoring app on my phone. The scaffolding was removed a few days later. The whole installation was completed to my satisfaction, it was very professional safe and efficient. I was provided with a Project Manager Jamie Ratcliffe who was very helpful regarding post installation questions. I am very pleased I selected Project Solar for the installation and look forward to ongoing support of the system and saving money on my energy bills going forward
Excellent service and great product -I would thoroughly recommend them
Fantastic service from start to finish which was easy and accurate. I wish I had got solar panels years ago.
I’m not able to provide a positive review for Project Solar. Upon organising/receiving a home inspection we had a salesman who was pushy & overpriced. We received a quote for c.£17k for solar panels, batteries, scaffolding and fitting. The sales tactics began straightaway with both my Partner & I being informed that if we didn’t confirm before the end of the year the interest rate on their loans were going up by 2%. We were told an ‘advantage’ of taking out a longer-term loan/lower repayment was that we could overpay at any point without penalty thus reducing the term of the loan. We were then very quickly told an ERC would be applicable. They also failed to insert in their 15-page quotation that the interest on such a loan with a ¼ deposit was c.£6,800. I challenged the pricing and the salesman couldn’t justify his figures. I’ve just received another quotation for a similar set up but a larger battery. The quote is £11,695 all in, I think this tells you all you need to know.
Was recommended to us by my father who used the the company 18 months prior to our installation. The installation went well the engineers and electricians were brilliant. Very neat and tidy workers. The information provided was clear and easier to understand. MCCDT2PSUK
PROJECT SOLAR have just completed the install of my solar panel and battery system. They have been very professional throughout the process starting with a detailed explanation of the system and benefits through to the install and handover. Very pleased with the quality of the install and the system and already seeing the benefit of lower power feed in from the grid even during these winter months. You will be able to get a lower price for a similar system but I doubt you will get better service throughout. Have no hesitation in recommending to others. GLETS1PSUK
PITTN3PSUK Overall a very easy process. Purchase was informative, clear and helpful. Installation was clean, fast and supportive. We had several phone calls on installation day from customer service which is reassuring. We required scaffolding for our installation and that was hassle free both assembley and removal. Overall a very smooth process. Today we are reaping the rewards of a more energy efficient home.
Everything was planned efficiently and the work was carried out to a high standard, very pleased at this time
The installation of my solar panels which efficient from start to finish The installation team were excellent
Very positive experience. From meeting the rep to having panels 3 months later. Install team were great. Rep always on hand with my annoying questions. Would recommend them. Happy customer with 12 panels and battery. PANDT1PSUK
The team worked quickly and qualitatively, installed in 4 hours, not counting the scaffolding installation. It was only disappointing that scaffolding was still standing for more than a week after installation.
From the very beginning of our journey in installing solar on our property, Project Solar has impressed me immensely. They responded to our initial enquiry promptly, arranged a consultation visit soon after, and once we'd agreed to proceed, the installation was booked for the earliest installation date. The installation was professionally carried out, from the scaffolding going up to coming down after the panels were in place. On installation day, the team turned up and spoke to us about what they were going to do. At all times, they were polite and curtious and even took their boots off when entering the property. The installation and wiring took a few hours, and then they proceeded to hand the system over to us. From then on, via the app, we could see energy being generated. Everybody at Project solar worked together, including admin and project management, to provide us with a truly excellent service. I would definitely recommend them
Not worthy of one star. After our initial consultation the sales rep never followed up to see if we wanted to buy the product despite telling us’ he treated his clients as family’ ,when we eventually received a call asking why? we didn’t want to progress we explained the situation and as we thought the product was good agreed to go ahead. We told the rep we didn’t expect the issues our son had experienced with a different company ( the scaffolding remained in place for a number of weeks) the rep assured us this would not happen. HOWEVER 3 weeks after fitting the scaffolding is still in place, it is impeding access to the only entrance and use of the disabled grab rail, ( causing people to catch their hands and clothes on scaffolding joints) the fitters left cable ties, bits of wire and other debris on the driveway and garden . Project Solar are aware of the scaffolding issue but have not contacted us to see if it has been collected. This has caused them to lose a sale as a friend asked if I would recommend them but she has seen for herself how long the scaffolding has been left in place and the mess and is now taking her business elsewhere.
We have been so impressed with Project Solar UK right from the start. They responded to our initial enquiry promptly, arranged a consultation visit soon after and once we'd agreed to proceed the installation was booked for only a few weeks later. The installation was professionally carried out, from the scaffolding going up to coming down after the panels were in place. The panels were installed in a few hours and we could see straight away from the app that they were working. Everyone worked together, including the admin and project management teams, to provide a slick, streamlined service. Would thoroughly recommend them.
Project Solar have just completed our installation. The initial Sales visit was handled very professionally by Andy, who completed the survey and provided answers to most questions and the quotation. Although the sales call did feel a little "double glazing sales" from the 80's don't be put off just do your research beforehand. The initial dealings with Head office were satisfactory although customer service response was poor. Project Solar have clearly addressed this issue as we were given a dedicated customer service representative, Morgan, who always came back to us and answered all of our questions. Prior to the installation we were contacted by a local scaffolding company who erected the scaffolding. The two guys were courteous, careful and very efficient. On the day of installation the team arrived at 7:30 and the panels were installed on the roof by 9:30.The black panels look great and look a lot better looking than many we have seen locally that have silver frames. Pete the electrician completed the electrical installation and went "above and beyond" to ensure it was a exceptionally neat job both outside and in the loft. ( The space in the Meter cupboard was particularly tight but he managed to install the breaker ensuring a really neat and tidy job) The handover was simple with a documentation booklet including equipment, contact numbers etc. Our installation was 15 panels 10 + 5 front and back, (even though we have had complete cloud cover and very dim light they have still generated a moderate amount), Solax hybrid 5.0 invertor, and 2 * 3.1 kWh batteries, which we can force charge using our Octopus Go account. The Solax App is simple to use and comprehensive. We have not had any requirement to contact their post sales support team so cannot comment on this aspect. Project Solar are certainly not the cheapest, however in my opinion, their products are, "best in class", and their people are professional, courteous and very efficient. Overall we are delighted with our system!!!
This is a superb company. The initial contact and explanation by the representative was informative and he used diagrams to explain how the solar power apparatus worked. The installation, the arrangement with the scaffolders, the follow up was very professional, considerate and efficient. What really impressed us were the regular communications from Project Solar by e mail, text and phone calls. It was all very pleasant and business like and you felt always that you were in safe hands and with trusted people. I recommended this company in an informal chat with a friend and she has booked Project Solar to install her panels and system. Smashing company! First rate.
Whole process from start to finish was informative, friendly and professional. Meeting with rep talked through all the points and measurements were taken on the day. Installation happened on the day agreed. Installation team were friendly, knowledgable and efficient. Would recommend to anyone wanting a solar system with battery storage on their house.
We had a friendly gentleman, Jonathan come around to take photos and quote up the most appropriate system for our energy usage. He explained every option with how much return on investment we would generate. The scaffolders arrived on the date promised and a few days later two guys came at 8am on the promised date to install the battery and solar system. They completed the work in 5 hours and considering they were a man short, did a fantastic job. I was shown the system in complete working order and how to use the app. I got a call from Project Solar on the installation day to ensure that I was happy, and everything was going to plan. It's lovely to see fantastic customer service and that they really do care about their customers. If I was to be picky there were cable ties and cut cables on the floor, but realistically it took me nothing short of 30 seconds to clear it up. They also miscalculated one of the solar panels, so we had a refund of £275. Again, no real biggy, but a little bit of a shame as we are a power-hungry house. Yes, Project Solar are more expensive than other quotes however, it's WELL worth paying that extra to get a LIFETIME warranty, especially as inverters are unreliable at the best of times. The customer service team have been fantastic every time I interacted with them over the phone. I've seen a lot of reviews about the scaffolding which I don't believe is fair as this is entirely out of Project Solar’s' control since it's contracted out to scaffolders who work in that area. Our scaffolding is currently still erected, but notice had been sent to have it collected within 14 days to the company and we have been kept well informed via email. Personally, the customer service I've experienced has been nothing short of fantastic. Overall, I highly recommend Project Solar to anyone who’s considering saving some money in the long term and I think the panels look great on the house.
From start to finish Project Solar UK have been great. Once my wife and I decided to have Solar Panels installed we booked for their rep called Brian came round and explained everything going into as much detail as we wanted. we confirmed we wanted to proceed a few days later and Brian booked us in with an installation date, the Scaffolding was put up a few days prior to them starting. On the day the install team turned up promptly and the work was carried out in a professional manner. Result a clean and tidy installation which is now saving us money. Both myself and my wife are very happy with project solar and would have no hesitation in recommending them to family or friends.
Having done some reading around we decided to contact project Solar about Solar Panels. Once contact had been made we were dealt with very professionally, though there was some delay in returning our query due to how busy they were. Once we had our appointment there were no strong arm tactics from the salesman who came and he answered all of our questions courteously and provided any information we asked for. The system was explained and the benefits outlined along with all the guarantees and other cover provided. We were very happy with the process. On the day of the installation the electrician and fitter were very professional and polite and worked quickly and efficiently to install the system, before explaining the app and doing a hand over of the system. Project Solar contacted us a number of times during the day of the installation to check on progress and that we were happy, as well as a follow up call from the salesman a couple of days later. Overall we were very happy with the process and look forward to lower energy bills as a result.
Absolutely brilliant company and system! Cannot fault the service at all. System was fully installed and operational in one day and the benefits of having solar right now is ridiculous!
Asked for a quote from Project solar as we know we want to invest in solar energy, but we don't know how many panels/batteries we need. We wanted some expert guidance on that. They sent round a salesperson who else incredibly rude; he told me I should already know these things before calling and that I should research it on the internet. Said I was wasting his time yet spent 20 minutes giving me the speel on Project solar being the UKs biggest market share, partnered with ALDI, blah blah blah... Answered NONE of my questions.
Richard was our lovely sales guy, we'd had 2 other companies to quote and both were similar pricing but what was different with Richard was that he was happy to talk about the panel technology, was really clear that we'd benefit and did the calculations to show that a battery would be throwing money away (we're high electricity users) and there would be much less payback. He was a genuine guy who gave us a great deal of confidence in the product and the company in general. After the initial visit we weren't pestered to sign up and it was left to us to contact him to proceed. Finance and warranty options were clearly explained and when the size of the installation needed to be adjusted Richard popped in to explain and get the paperwork sorted. He did try to get us an earlier installation date but unfortunately with the rush on solar panel purchases it wasn't possible. Installation was easy and low hassle, scaffolding was taken away within 10 days and we were up and running really quickly. We were so pleased with the end to end service that we've already recommended friends and family.
Very happy with installation and service. Surveyor took time to explain things and system that would best suit our household size and usage. We did not have to wait long for installation, with company also arranging scaffolding. Installation team arrived on time and were friendly and efficient. Installation itself didn't take long and team took time to explain operation and left premises tidy. We have been pleased with amount generated so far given time of year and the app provided helps with this and appliance usage to try and maximise solar power usage. Have been happy with assistance from company whenever we have had contact with them.
UPDATE: It is now 17 weeks since my installation was completed and yet the information required to enable payment for electricity returned to the grid has still not been provided by these scammers. Clearly they are not able to provide the service they claim to be selling. Additionally the scaffold put up 17 weeks ago is still in place around my house. AVOID USING THESE SCAMMERS AT ALL COST. If it was possible to give 0 stars I'd do that. What an appalling experience. Boat loads of sales patter followed by installers damaging wiring to other parts of the house and being told they can't fix it for 2 weeks. Incomplete paperwork to allow us to claim back feed to the grid, we're still waiting on that 9 weeks after fitment. Scaffold still up 9 weeks after fitment too. Nobody interested in helping or explaining anything, In fact they are abrupt and rude in what little communication we have managed to achieve. Nothing is as promised by the fast talking slick sales rep and nobody is interested in doing anything about any issue you have. In short they are absolute cowby/rip off merchants only interested in taking your cash then they cut off communication. DONT USE THESE DESPICABLE CHEATS.
I am satisfied that this is a very reputable company. Certainly not the cheapest, but I am hopeful that if anything goes wrong they will deal with issue quickly. Initial impressions were very good, and the job has been completed competently. A couple of hitches - scaffolding was inadequate the first time, so they wasted time having to come back. This delayed the bird protection. But now all is completed very satisfactorily. I think I made a good choice in using Project Solar
The whole experience has been positive. I bought a 6 kW 15-panel array of solar panels and a 6kW battery. The system was explained clearly during the order process. The installation date was agreed and kept. The Scaffold sub-contractors were friendly although they did break a roof tile and left without informing me. However, it was spotted by the panel installation team who went to a local builders merchant and obtained and fitted a new tile. The panel fitters and the electrical team were both friendly and helpful and the system and the monitoring app were explained and demonstrated clearly when the work was complete. Very happy with the whole process and, although not the cheapest, I would recommend Project Solar.
Good information package delivered after the initial evaluation meeting. Between that session and the information pack, most of our questions were covered, we did also discuss other doubts with our assigned account manager. In the end we felt ready and confident on making this investment. It is a multi-year investment and the longer warranty makes sense. The installation was very quick, over in less than 3 hours and we have continued to receive support from the team since the install. Very happy with the overall experience.
We were looking to get solar panels and searched in many places but this company clearly explained the benefits and requirements, convincing us to go with them. The installation was a quick and easy process which overall was a huge success. Would definitely recommend.
Due to non-stop increases in the prices of electricity and hearing of the benefits of having Photovoltaic solar panels we decided to go solar. We could not decide which company we are going to use. So we started checking on the internet and walking around our neighborhood. Our neighbors advise us to Project Solar UK as they are with this company and they are happy. So we contacted Project Solar UK. From the beginning, our experience with this company was very pleasant and positive. The Advisor aka salesman was very nice, polite, and informative. He explained a lot. Our installation date was set and everything went smoothly. The scaffolding company came a day before the installation. The installation team came early in the morning just after 8 am. The roofing team finished their job around noon and the electricians finished around 4 pm. All the guys were nice and polite, informative and helpful. The job done is nice and clean. No trouble at all. We got help with installing an app and the electricians explained to us what is going on with that app. The scaffolding was taken down after one week of installation. We were informed about all of them well in advance. Our communications with Project Solar UK always was a nice and polite experience. I would definitely advise and recommend Project Solar Uk to anyone who wants to go solar. I wish this company all the best in the future.
Brilliant system, good service from start to finish, panels are subtle and not obvious
At a time when other solar outfitters weren't even answering their phones, Project Solar had a rep out within days to talk us through what we could get, and a system installed trouble-free just weeks later. It was already winter by then, but even in the depths of November we've had sunny days that generated almost our entire daily requirements - looking forward to seeing how much we can sell to the grid come summer!
Excellent sales and installation teams. Need to review the very wordy documentation, a "management summary" style might be helpful. The day to day around installation could be better coordinated if a named and direct phone contactable "project manager" could be assigned
I had a few problems at first, but they were all sorted by the engineers that Project Solar sent round to check the system. The first was a missing part, which held up the installation, but they couriered the part to me directly so another team of engineers could finish the install the next working day. The other issue was solved by a software update, which was easily done remotely. Once up and running properly, I'm generating plenty of power to take me through the day and enough to store in the battery that will last through the dark evenings and night, and this is in November!
The company was a pleasure to work with. Starting from the gentleman who sold us the plan (we were originally planning to go with another cheaper company) to the guys who came to put up the scaffolding to the 2 gents from project solar who worked in terrible weather conditions to put up our panels - everyone was was very professional, knowledgeable and approachable. The customer service people kept us informed at every part of the way and at no time did we feel that we took the wrong decision with this company. The app provided to keep track of how much power is being generated by the panels during the day is very helpful in managing our power usage.
We had a surveyor visit at a pre-arranged time and found all the information provided answered our questions. We’re also left information for us to read and review at our leisure. The installation went and ahead and far less intrusive than we had imagined. Efficient and friendly team left our home in a tidy condition. After care also had proven to be very good. We had some queries which were answered/explained in a very friendly manner.
Really happy with the product and service...started saving money as soon as the system was installed! No pressure to buy when discussing the best options for our household. Lot's of advise on energy saving and best way to utilise the energy created. Instillation teams very friendly, efficient and tidy. would highly recommend.
I had the bad luck of dealing with this company. The panels have cost us a fortune and the yield is laughable. Our bills never reduced, the hire purchase contract was extortionate. Wouldn't trust them with a bottle of sunscreen. They either have no clue what they are doing or they make their living by conning people. I have contacted them to tell them that the system is not working and they couldn't have cared less! Avoid!
I had solar panels and a battery installed by Project Solar in November 2022 and I can't highlight enough how good the service has been. Professional and informative from initial sales through to the completion of the install. I would recommend ProjectSolarUK to anybody. Very happy customer
I can't recommend Project Solar enough. From the very start of the process all the way through they were brilliant. The lady who came out to see us Viktoria was great she explained everything from start to finish and nothing was too much trouble. After her visit the service from the office team was also excellent, great communication and everything just happened when they said it would. The two guys who fitted our system turned up on time and again communication was excellent, and the installation was very smooth, clean and tidy. After the installation we were contacted again to make sure we understood everything and to check we were 100% happy. Excellent experience from start to finish highly recommended. We had 10 panels and a battery installed and I have to say it works exactly as they said it would. The App on your phone shows you the state of the system it just works.
The process of having Project Solar UK install our panels was quick and efficient. We asked them to come and give us a quote due to a recommendation from an existing customer. The salesman was knowledgeable, answered any queries we had, and at no time did we feel under any pressure to commit to purchasing during our initial meeting. However, we felt comfortable enough to pay a 25% on the day and were given an installation date which was 8 weeks away. The salesman was honest enough to say that we could probably get solar panels installed for a cheaper price but without all the warranties and guarantees that Project Solar UK back up their products with. We were kept informed of progress and the installation took place on the given day. The scaffolding team were quick and efficient, followed by the electrical team. The electricians worked quickly and explained in full detail exactly what they were doing. They set us up with the app and software needed to monitor how the system is working. We found them extremely knowledgeable and helpful and were happy to answer any questions we had. The panel installation team followed quickly after and the whole installation from scaffolding to panels going on the roof took less than six hours. We were very impressed by everyone who came to the house and the customer service team kept us up to date with everything without being too pushy. I would be very happy to recommend Project Solar UK to anyone considering having solar panels installed.
Really good service and I would definitely recommend to family and friends
Not even sure this company deserves one star! Ordered our installation months ago, scaffolding arrived in August to do the install but removed days later because relevant permissions not held. Here we are in November and still waiting for Project Solar to get its act together and perform! Customer Service verdict - hopeless! 08/11/22.
We were very impressed with the initial contact through the no obligation survey and quotation and subsequent order process, with prompt paperwork, insurance, funding options and dates for installation. We were notified of a delay with the battery supply and offered compensation and a battery upgrade for the battery to be installed at a later date to the panels which we were happy to accept. However, on the date of installation it became clear that the surveyor had over estimated the number of panels that could be installed on the proposed roof and a resurvey was necessary to establish how to proceed to ensure the optimum configuration for best energy output from the panels. This entailed a delay of just over a week and more scaffolding on the east side of the roof. . The day before the 2nd installation was due we had no extra scaffolding. I made numerous calls to the company but received no call back to advise me what was happening. On the day the 2nd installation was due I heard nothing until I rang PSUK. The scaffolding and installation team had not been booked. A 3rd date was set and a team arrived and the installation went ahead.I had requested the same team that had arrived on the 1st installation date as they had agreed with us where to place the cables and battery etc.and I had been assured that this would happen, but it was a different, albeit very competent and efficient team. After installation we were shown how to use the app to monitor our panel output and all the subsequent paperwork and warranties, and I am very happy with the system and ongoing support from PSUK.
Really terrible experience beginning to end, had to ask for a refund. Best avoided!
After asking for a quote, the consultant visited us a few days later to tell us more about the product, pricing and options, and he conducted the initial survey to check where the best location would be to install the panels. He explained everything in detail and answered all our questions patiently. However, water dripped through from the roof after the rain a few days after the installation. They sent engineers to look at the issue quickly and the problem is fixed now. I do appreciate their after sales service and they responded to my requests and enquiries very quickly every time.
Some aspects good but overall poor wring to my emersion dangerously wrong and nearly avoided boiling my water system which could have been dangerous. I would advise avoid.
Thank you to the team, for the calls though out and the install. We are happy with our purchase. JENTN2PSUK
So far so good. Installed solar panels and the battery. Started thinking about it about a year ago, but were put off by the high price. However, with energy prices soaring, we thought we should not wait for much longer. The salesperson was very knowledgeable and convincing, and the following experience was very good. It's very pleasing to be able to see the energy generated live via the app.
System: 6kW 15 400w panels solar & 5kWh (useable) battery. HODPE6PSUK We found Project Solar UK through a recommended installers site and chose them for the consistent good scores in reviews and have found these to be well deserved. The Representative who came to do the survey and discuss options was polite and friendly and very well informed. I had lots of questions and he was able to answer them all and he respected the research I had done - I’m a bit of a tech geek so had looked into solar in depth. There was no pressure sale at all and if anything the time we spent together discussing flew by so don’t be put off by the length of the appointment - you will want to discuss all options fully. The range of finance options offered should fit all situations too if needed. Project Solar’s quote was not the cheapest I could find but as far as I can tell the panels and devices they install are of the highest quality and performance so I was more than happy to pay a slight premium. Friends have also been impressed with the value for money with the system we had installed. The panels are of the modern all black design so look very unobtrusive. Installation day was a breeze. The contractors were again very polite and a delight to have working on our home, taking care to confer with us over siting of panels and internal equipment and being very clean and tidy. They called ahead when they were delayed getting to us yet still completed the job in the anticipated 5 hours before sundown in November. Scaffolding was erected the day before before and taken down within a week so disruption was minimal. The scaffolders also were polite and respectful of our home. The phone app and website used to monitor the system was fully explained to us before the contractors left but still took a bit of getting used to in order to get the most out of the information available - or you can just leave the system to look after itself as it looks to be doing a very good job. Luckily (in November) we had a full day of sun the next day so were able to quickly see how well the system performed and were very satisfied that even in a winter month it’s potential was as expected, if not better. I can fully recommend Project Solar for your installation.
From the beginning to the installation date, project solar UK have been really helpful. The first survey helped me understand how I will be contributing towards green energy. The installation was completed within one day. No pressure to buy the products and neat installers. I would definitely recommend installing with Project Solar UK.
I first considered Solar over a year ago and contacted David. He came out, explained everything and did me a quote. At that stage I decided not to go forward. David did not chase me or push me, there were no heavy sales tactics which I appreciated. 12 months after with the cost of electricity rising I contacted David again. He came out again, required and this time I signed up there and then. Fast forward to installation date. The electricians arrived on time (I know right??) they talked me through cable paths etc so that I wouldn’t have wires showing, they made sure I was happy with my decisions and they just cracked on. They had to lift carpet, empty cupboards, take the panel off the bath. And when they left you hardly knew they’d been. Shortly after they left the scaffolders arrived. Lovely guys who clearly knew what they were doing! Day 2 saw the panel installation. again, a great bunch of lads and I don’t think I’ve ever seen people work so fast! Again they talked me through the panels and ensured my need for symmetry was satisfied! 2 days after that and the scaffolders returned to take everything down. From start to finish I really cannot fault project PSUK for the service. Now I need to get back to obsessively checking my app!
We can’t recommend Project Solar uk enough, great service from start to finish, saving us lots of money!!
I’m giving just 1 star purely for the after sales care. Installations went really smoothly and professionally, nothing to complain about. Installation happened in early August. We have tried to contact the office to arrange for an engineer to visit, we have few issues with the application and problems with the system itself. Still no visit or explanation from anyone and we are in October!! We are very disappointed with the customer care, bearing in mind the amount of monies we have spent on the product. Seems like there is nobody in the there willing to help with the very important issues we have been having. At the moment based on the poor customer care, highly unlikely I will be recommending a product from Solar Project.
They were very quick to call me to arrange an appointment. But then they didn't turn up for the appointment and despite me chasing by text and a new enquiry form on their website, they have not had the courtesy to respond. Really disappointed and will take custom elsewhere.
After waiting for several weeks for someone to sort out our issue with the inverter, the engineer just arrived with the wrong dongle!!! No idea when a revisit will be arranged with the right part. Not the first issue with this company's after sales service
Terrible customer care, I would advise you stay away! They may have a good product/installation reading other reviews, I wouldn't know as its been 8 months since I paid over £2000 deposit and still no closer to installation. They cancelled just 3 days before installation in May due to 'global part shortage'. Why they were only aware 3 days before who knows! Since then the sales rep seems to have disappeared off the face of the earth and won't answer my emails, customer care have provided no help, a formal complaint hasn't brought any resolution. Seems they want you to sign on the dotted line and take your cash and then job done from their perspective. If you decide to go with them then good luck, as you will certainly need it!
Good investment! Professional team, best solar panels, quick installation, high performance!
Project Solar came recommended and the salesman has been helpful from the start, months ago. No pressure sales, just informative and supportive to ensure I got the best options for me. Fitters friendly and all done in half a day. After sales support is good, calls answered quickly and professionally. Would highly recommend project solar.
Project Solar UK were A* throughout! The agent who called to give me a quote was patient, knowledgeable, thorough and I was very happy to proceed with an order. The installation date was set with plenty of notice, the scaffolding arrived exactly as required, and the installation team couldn't have been better. Very efficient, polite, clean and tidy. The app (from Solax) is a bit "clunky" and I might like a bit more information than it gives but I get the basics, and after a while that's all you need really! :-) I would recommend Project Solar UK to EVERYONE.
After having submitted an enquiry online about solar panels, we received a call from Project Solar UK to have someone come and talk to us about installation. Unlike other people we have spoken to, this was an entirely relaxed and no pressure conversation that ran through the benefits and drawbacks of solar, and made clear what the likely outputs of a system would be. At no point did we feel under pressure to agree to getting the panels or making a decision outside of our own time frames. Project Solar UK also accommodated us with a request outside of their usual procedures to help us secure the installation as quickly as possible. The installation process was quick and simple and was all done within one day. We had 10 panels installed and have been reaping the rewards ever since. It is really easy to use the app to monitor the system, and this was all explained in detail by the installers. Overall the process was simple and easy, and we are really happy with the product.
So far so good. Happy from the first day the salesman supplied plenty of information and answers all are questions on the day as well as quick responses to any emails I sent him. We never felt any pressure to go ahead with any order 😀. The scaffolding was installed a day before nice, quick and tidy. On the day of installed the team arrived nice and early started unloading quietly, they was nice and polite and done a very good. The installed was completed in about 7 hours including any making good they had to do. Would definitely recommend this company. The only down side is I asked for bird protection which they gave me a number for a separate company which doesn’t seem to work and they haven’t responded to my email, so now looking elsewhere.
Overall, very happy although initially had some communication issues, installation was quick and tidy, electrician was brilliant! Objective was to hopefully eliminate our electricity costs and in the week since completion, in spite of mixed weather, this has been achieved! Happy to recommend.
Really good customer service and easy installation. Very happy with our new solar panels. WILTN1PSUK
I was curious to see what solar energy could do for us given the current climate, so I contacted Project Solar. A representative visited to assess our property and go through our personalised plan with no obligation to purchase, although they did request that both myself and my wife were present for the visit. There was no pressure from the rep despite us thinking he/she would come and try the hard sell approach. Following the visit we received a couple of casual phone calls to see if we’d made a decision. Everyone I spoke to was extremely knowledgeable. After some negotiations we decided to proceed with the installation. I’m so glad we did. It was a couple of months before they could install due to demand, but the scaffolding turned up on time and the installers came a day early with our approval. Everything was up and running the same day. Due to it being October and possibly the orientation of our house, I’ve had to play around with the battery settings a little to get the most from our system, but so satisfying seeing our in home display (smart meter) each day. Now actually looking forward to seeing our energy bill for a change! Have marked down due to scaffolding being on nextdoors property (luckily we have very understanding neighbours) and I feel I could’ve used an extra little bit of guidance on how to get the most of our system. Overall we’re made up
Thoroughly pleased with my experience with PSUK from beginning to end. Everyone involved has turned up on time. The installation went very smoothly and was well explained afterwards. Will have no hesitation in recommending them to family and friends. Thank you
Rubbish left all-over the rear garden still keeps blowing of the roof damage to the property and also slabs from the patio damaged and cracked. Very disappointed with the service so far so pull your sox up and sort it 1 star because that's as low as you can get
Guys don’t want to do this but after 3 months of paying deposit you guys haven’t done my installation.. your reps and managers stopped picking call ..
From the begging project Solar offered a no pressure sale. Whilst they were not the cheapest I was happy with the support of Andrew the salesperson and the information provided by PSUK. The installation was done on the agreed date by the installation team. They were quick, professional and informative. I have now recommended PSUK to my sister.
MASLN11PSUK 1st class service from quote to installation. Product is outstanding and dates given for fitting where exact and fitters fit an exceptional job very efficient and clean scaffolding up 2 days before and just 2 days after faultless service . We are extremely gappy either the end product and the clear app .everything is easy to understand even for a none technically minded person . We would highly recommend project solar
**Review based on quotation process only** I ended up contacting Project Solar due to seeing an advert around whether I would be eligible for funding towards solar panels. It became clear from the start of proceedings that very few people are eligible for actual funding and it was just a way to get their foot in the door. The advert would be more accurate to talk about finance, rather than funding. We had a full consultation with our local advisor, who initially seemed very knowledgeable and helpful. However, it was a very pressurised situation throughout, and I worry that people with less knowledge of their rights around cooling off etc would be drawn into a deal with PSUK that they didn't really want. He quoted us almost £17k for 15 panels and a battery, with seven panels on our south-facing roof and the other eight on the north. This was despite their own advertising video stating that north-facing rooves aren't really worth installing on. We did our own research while the advisor was still here, and he confirmed that the north-facing panels would probably run at around 50% efficiency. We very reasonably asked if we could decide whether to accept the quote within two days of the visit, as we had another company coming round to quote the following day. The advisor basically said we couldn't do that and he needed an answer that day. We agreed to go ahead on the basis that we would only pay a £100 holding deposit, which was fully refundable within the 14 day cooling off period. We then decided to go with the other company the following day, as their quote was £6k cheaper than PSUK and far more sensible about concentrating all panels on the south-facing roof. When I called the advisor regarding cancelling our order, he was quite pushy about us going ahead with the installation. He kept going on about PSUK's panels being the market leaders, the lifetime warranty and so on. He was also trying to persuade us that it was worthwhile installing the full 15 panels they could offer, despite the north-facing issue. I had to really put my foot down re the cancellation, so I can see some people feeling really pushed into sticking with PSUK against their will. On a positive note, once I contacted the central teams re cancellation, they were very quick about it and did jot quibble. Our refund has been fully returned about two weeks after we notified them of our desire to cancel. The central team process is why I've given this review 2 stars, rather than 1. I would personally say avoid this company, unless you've really decided you want the panels that they install.
Great service received from Project Solar UK. We were kept up to date with regular emails and updates from the team from start to finish. The installation was completed quickly and the team explained the system well. We have had no issues since installation and loving the app, which is easy to use. I would definitely recommend project solar.
Professional service from first enquiry to installation. Kept up to date all the way through. Installers were efficient, clean & friendly. Great aftercare too. Saving money & seeing the benefits already.
It has been a great experience so far (only week from fitting 03/10/2022) with Project Solar UK. The initial sales talk was informative and comprehensive and we felt no pressure to sign there and then. We were left with a quote to think about and decided to go ahead. Everything has been dealt with in a friendly and professional manner. There has been communication from the get go, from the finance, booking the installation and after sales follow up. I think I am one of the lucky ones and it was only 2 weeks from paying the deposit, to having the system installed, so able to reap the benefits very quickly. Part one, the scaffold - the crew were on time and really quick. (They have been back today 12/10) to remove the scaffold. Part two, installation day - the crew were on time and fitted the system with minimum of disruption. Everything was explained and when they left I didn't feel like I had no idea what had just happened. We could see from the app that the system was working straight away and has generated enough for us and to feed back to the grid. We have a 15 panel system (Evolution Elite 400W) and a 6kW battery. So glad that we chose to go ahead and also that we chose Project Solar UK.
This was as straight forward as it gets, totally hassle free from start to finish from Project Solar who fitted our solar panels at the end of August 2022. The representative who dealt with us was great, not pushy at all, gave us the information we needed and left us alone until we contacted him. We decided to go ahead and these were installed within a few weeks from our initial meeting. The errection of the scaffolding front and back of house, the following day the solar panels were fitted and 2 days later the scaffolding was removed. Certainly would recommend Project Solar.
The installation team were excellent. They were able to put up all 11 panels (4front, 7 back) within the day and left everything clean and tidy. The scaffolding were also very efficient. We had a bird barrier put up around the edges of the panels to protect from pigeons going underneath. The panels work well and will definitely save us money on our electricity bills. Unfortunately it took a couple of months for battery to working correctly due to lack of batteries. But now everything is working correctly they will be a great source of renewable electricity. There is a great app to monitor generation, usage and storage.
Good installation, easy to do and saves money
Really great experience and absolutely no problems, they did everything as they said they would and the system has worked really well and saved me money already. Defo recommend the batteries
Installation & product is really good. Everything working as they said it would. Slightly let down by the communication at the office, they need to close the loop & ring back when they say they will. The App does need a complete overhaul lots of pointless unreadable information on it & almost zero customisation which is needed.
I asked project Solar for a quote and was very happy with the process from the start. I ended up going for the maximum system with batteries that I could have installed. The finance option was extremely appealing and the cost is barely more than I used to be paying monthly for my energy which made the decision easy for me. The team were very understanding when I had to move the installation date because of a family bereavement. The installation was so quick - 4 hours for the entire panels and system to be installed. The scaffolding has been left up for 5 weeks now but it’s been useful for me to clean the windows and guttering so it’s worked well really. Since the panels have been installed I’m taking around £2-3 from the grid however I’ve exported £15 a month and this is winter! What’s also nice is the app, because when I see that I’m exporting, I’ve been able to switch my radiators on which is a luxury not having to worry what it’s going to do to my energy bill!
I looked around a few companies before asking Project Solar for a quote, which was free, very comprehensive and took 2 hours . Their representative explained everything in great detail. Answered loads of questions as well as providing a lot of extra information I didn't know. On the basis of this I went ahead with this in June . It was not a straightforward set up as I live in an older house and loft access was quite tricky with the battery fitting. All the fitters were polite, friendly, on time and very efficient and hard working. I have found the base support good too, as I have had to phone and email quite a few times re arranging dates and on going queries have been swiftly answered.I was reassured by the size of the company and their experience but the personal touch is still there. So far the system is working well . I am waiting to have the app when I change my phone provider so get more exact figures. All in all would highly recommend.
I used project solar uk to fit a 6kw system with batteries. The experience from day one was excellent. The initial representative was knowledgeable and efficient. Talked us through everything. When I decided to sign up. The paperwork was done quickly with no hassle. I was given my install date 3rd October 22. The scaffolding went up a week before they were tidy and efficient on the day of install the lads were brilliant. Talked us through everything and we're quick and efficient with the install.set us up on the app. I couldn't recommend them more. The system is now up and running. I would definitely recommend project solar from start to finish. They kept me informed. Stuck to the dates I had been told. No hassles at all
Had 6kw panel system installed on the 18.8.22, scaffolding put up two days before all of this went very smoothly and all of the tradesmen were courteous and good at their job, install went smoothly and the installers treated our home with respect, have been generating electricity since install, system seems to be working well. Scaffolding removed on 22.8.22 again without any issues. App to monitor system not the best, but fairly easy to navigate Surveyor was also good, no hard selling and left us enough information to make informed decision Completion, warranty and MCS certificate received today 24.8.22
This company has a very different approach to the customer and insisted my wife was present at the site meeting. Beware as I consider this request very manipulative. They clearly have a pressure sell and could be uncompetitive and difficult to deal with.
Good professional service. Quick to get a surveyor to quote and explained system and finance options well. Professional, friendly local scaffolders and installers. Panels and battery working well.
Great product top of the range equipment. From beginning to end the whole process was seamless. Installation day started at 8am and by 3pm everything was up and running. The installation team where great clean and tidy and explained everything very clear before the left. Would highly recommend them.
Project solar have been great so informative and answered any questions I've had would highly recommend to anyone.
A very smooth process from the initial advice given by the rep to the install of the panels which was with minimum disruption. The app is excellent and we look forward to free power. Only 4 stars as we await the results with regard to our electricity bills.
From beginning to end we had an easy process to get the panels set up, any questions were answered quickly and the install was fast and easy too. We were given plenty of options for dates so we could make it work for us. Once it was up and running on the day we started generating instantly and have had zero problems at all since set up. We picked them because they had the best hardware, but it really helped to have great customer service and guarantees along with it.
I have been more than happy with the service I have received, from the initial visit informing me of my options to the scaffolding being fitted to the panels and battery being fitted, all very smooth and all seems to be working fine, I only had them fitted yesterday so yet to see how well they work, I was shown how to use the app which is simple and easy to use.
I first looked into solar when it was evident that energy prices were on the rise. Totally worth it. Very happy with our installation. Great service has been provided throughout. From our initial consultation right through to scaffold, installation and follow up. Everyone has been very informative, polite, helpful and left no mess. Highly recommend. Savings are always welcome especially with prices of everything going up. Has only been installed for a month and can see the benefits already. From our personal experience with the company, I cannot praise them enough. Everything happened when it was supposed to, and everything went very smoothly. The insurance cover gives peace of mind, and the app is great, being able to see what energy you are producing and seeing the savings in real time. Thankyou Project Solar.
Great company, the system is spot on and is saving me money from the minute it was turned on
From start to finish our experience with Project Solar was very positive. The local agent, Nick, visited soon after we got in touch and spent a lot of time answering all our questions, as well as surveying our property. We were given a very comprehensive plan and quote and 6 weeks later the panels were installed by a very friendly and efficient team. And we had until the day the scaffolding was put up to back out. What was really great was that if there was a query you could ring up and your call would be answered and dealt with immediately. Such swift service is rare. And we're very happy with the panels and battery - working well and saving the planet and us money.
Pleased with the whole process, from initial sales visit through to installation and beyond. 4KW panels and battery storage
Good response to initial call with quick first visit. Not pushy. Needed planning permission which was done via Project Solar. Some delay in submitting this due to amount of applications they which was not communicated to us, but once we pushed for this to be quicker due to the installation date it was submitted. Only issue on the day was the scaffolding people arranging the date for day of installation rather than day before which slowed down the solar installers but not a major problem for us. Good app which shows energy being made/used. We were concerned about whether the panels were working as effectively as they should and engineer sent to check them, very thorough and explained everything well. Had to chase accounts multiple times to get our payment for recommending them to friend but payment did come in the end. Overall happy with solar panels and service.
I recommended this lot to my friend who’s desperate for solar panels. They don’t ring you back and when they do your request goes in one ear and out the other. I’m dreading it if anything ever goes wrong with ours. Avoid them like a dose of rickets.
I would avoid this Company. I have had my system fitted 6 months ago and it hasn’t worked properly ever since it was fitted! but when they first came to install the panels they started to fit them on my neighbours roof and drilled dozens of holes through their new slate! Then didn’t return to repair the damage for nearly a month (which was poorly repaired) then it was another month before the scaffold was taken away! (and the scaffolder’s had broken the guttering And not said anything) We had only one battery fitted and had to wait two months for the 2nd to be installed, when it was installed the system wouldn’t charge the batteries up and this was two months ago! And in response from them they sent me a link to repair it myself involving unscrewing a back panel off and resetting the batteries! i’m no electrician and feel that I shouldn’t be doing this myself on a £15,000 system! The after sales are shocking with this company they just want to take your money and go! you are promised to be phoned back but this never comes I rang three and four times a day for three weeks to try and get some answers and to sort one of the problems that I have to deal with! So if you want to stress free solar panel system and one that will cost you thousands of pounds less then don’t go with this company. They are overpriced and the after sales are horrendous.
Please do not use this company. It’s a very stressful experience to try to resolve any issues with project solar uk. We had the panels fitted almost 2 months ago. I am left with damaged roof and scaffolding at the front and the back of my property since beginning of July. No response from anybody from the company. I would like to know how has project solar ltd have ever been granted ISO9001 when ISO 9001 defines customer satisfaction as a customer’s perception of the degree to which the customer’s requirements have been fulfilled. I would also like to understand how do they get away with breaching Customer Rights Act 2015 under section 52…
As others have said - terrible terrible after care, monitoring system constantly going offline for no reason and setup is really dodgy and basically hasn't actually ended up saving any money at all due to the social energy grid setup that was recommended. Battery now is faulty after 3 years and they are basically impossible to contact! AVOID!
Awful company. End up paying out £90 a month and only getting back £118 a year. When messaged to see if they can help with bills going up, told no. Only way you get money off bills is if you have a battery pack. Was told I would get one at the start, 4 years later, still don't have one and told I would need to pay. Won't back date the payments I should of got.
I have many things I could complain about Project Solar ☀️ however I won’t due to the fact that I may need them in the future and don’t wanna rock the boat 🚤 too much. However it fails to amaze me after numerous phone calls to customer services and the maintenance department not to mention a direct phone call and message sent to the boss of the company, after having some work completed which was done to my satisfaction thank God, it still amazes me how the scaffold has been up erected outside my property preventing me from opening my bedroom window in 40° heat For nearly 5 weeks now, that’s right you heard me correct five weeks of having scaffold erected outside my house and nobody seems to want to take it down. What kind of proprietor owns a business and has no control over the staff Doing their job correctly Inquiring minds want to know. 🕯🎥☕️🚬🥵☀️☀️☀️ It took eight weeks and a letter threatening to bill them for the removal of the scaffold.
Watch this space for the up and coming full and frank review , with photos, once all the issues raised has been addressed
Made an appointment for 10am on 23rd August and got a call at 11am to say he would be about another 15 mins. Sorry, but I won't be using Project Solar.
Avoid them. Don't expect any customer service & support. System is under warranty but they want callout fee £325 Thank you for your email, after reading the message from Social Energy I will have to book an engineer visit, because you have been installed over 12 months ago you are required to pay a call out fee of £325, this will cover our engineer visit along side with full system check, if any parts need to be replaced it will be done under your warranty, we require a full payment before we can offer you a date, at the moment the wait time for an appointment is 3-4 weeks, if you wish to proceed with the booking please contact me,
Sales and instalation was amazing however the service is poor. Tried to contact the company several times and they always said maintanance team will contact you and nothing. Also when tried to contact the sale parson who was always dealing with us never contacted us back. I bet they done the sales and no interest in customer after.
Initial sale was full of promise however since the agreement was made it’s all been downhill. Work men staying till past 9pm as unable to complete the work, having workmen retuning weeks later due to the system not working only to tell us it wasn’t installed correctly in the first place. What was sold is not what we are receiving. Scaffolding still in the garden 3 months later, multiple calls and emails with a promise to remove by today yet no one has shown up and no call or email to explain. Communication is shocking. This company does not want to speak to you once they have taken your money. The amount of times I’ve heard ‘I’ll pass this information on to your project manager’ and yet had no response. Total scam, they come across so genuine, the sales woman was so lovely, but it’s all one big scam company. Give it a few years and there will be some kind of legal scandal like the PPI situation as we have been completely miss-sold
Ridiculous offensive policy of insisting my husband be present with me at the initial appointment or they wouldn't book us in!!! This is 2022 not 1922! Needless to say I won't be using them.
It is very unprofessional company and their sales rep just want to sell you and rip you off DO NOT LISTEN TO THEM THEY LIE ONLY !! The sales rep apply the finance on my behalf without my consent and then the finance company email me the agreement so then the sale rep grab the phone off my hand and he signed into the finance agreement without me agreed to their deal using my phone !! So that was a very BIG ALARMING and I decided to cancel the deal and asked him to leave my house and then had to call the finance company to report them For The ‘’ Project Solar UK ‘’ Scam !! PLEASE BE VERY CAREFUL ABOUT THEM !!
where do I start, well it goes something like this! Made a call - surveyor booked - easy as that! on the 1st May bank holiday a very pleasant and informative sales man, Simon Sevenoaks, calls in and after a laugh about how he had forgot it was a Bank Holiday and it wasn't a popular decision, got to work and surveyed my property. The during the time spent explaining the benefits, my savings and who would be fitting the panels,- Possibly contractors - which I understood due to the volume of work being completed - he then left me and the wife to decide what we were going to do, as it is a major investment. Looking at reviews there were the usual horrors you come to expect, but after discussing with Simon & being given a number of a customer to ask how they got on, we took the plunge. Even while waiting for installation day I was concerned about the roof tiles being damaged, what might happen etc. Then as the day got nearer calls and messages were being received by the team at Project Solar providing updates, which was nice! Scaffolders arrived on the 3.08.22 and did an excellent job, then on the 5.08.22, 3 young lads turned up earlier than expected, but to be honest with the hot weather I didn't blame them. Lucas introduced himself and the team, then took time to explain of a couple of minor issues which really weren't affecting the install. The 3 of them then take time to agree the route of a cable from the meter box to the battery in the loft - a cable? - I asked if there was a problem, and they explained to me that they didn't want it glaringly obvious and agreed to route it low level and then go up the side of the drainpipe, even though it meant crawling around in the loft to get the cable in! Work commenced and everything explained was completed, 2 fitted the panels while Lucas sweated it out in the loft, from 7.10am through to something like 2.30pm, there was no fuss, just 3 young men doing an exceptionally professional job, respectful of my property, polite, informative and a credit to their company and Project Solar UK, - and yes they are the dreaded sub-contractor - but trust me it mattered nothing as they done a fantastic job, even fitted a roof tile that I had lost some years ago and never got round to replacing. during that time, I had several messages checking how it was going, spoke with Sam Goddard, again very helpful and polite. On completion Lucas talked me through the App which is easy to use before going leaving everything as it was on arrival, except obviously the panels and a very well fitted system. The scaffolders are yet to come back, but that's not an issue as allows me some time to clean the gutters out! every cloud and all that, and talking of clouds, the panels still provide a charge as well. So the question begs. Am I impressed? Hell yes I am! The salesman was not pushy. Contact with all of the customer support staff is easy, The scaffolders were respectful and done a great job The install team, recommend those to anyone, Sam Goddard, very helpful and understanding. in fact all I have spoken to for this install have been very good, polite and helpful, always answered phones, which if i had believed the reviews I had read, I definitely wouldn't have had the experience I have had, The panels and savings I can see by looking at the App is mental, as Sunday 07.08.22, cooking, washing, tumble dryer, TV on & all powered by the sun - then this bit - the battery was fully charged, some going to the grid, and I've paid not a penny to the supplier for any of that during the day, we sat watching tv for the evening, only to see the battery was at 48%, still powering my house & would do through the night, then as the sun rose at 6.30am the next day its recharging and we go again!! Yes the days will get shorter, but true to the words I heard, they only need daylight, but at least I know in the cloudy months I will still get something out of the panels, Thank you to all concerned at Project Solar, the scaffolders and the install team, its been an absolutely seamless install! Highly recommended company!!
I'm very satisfied with the service so far. Installation completed on time and I was benefiting from reduced electrical usage from the grid from day 1. I've since had pigeon proofing added and I highly recommend that you have this included if you have a high bird population. My last electrical bill for the month was down to £4! My next move with Project Solar will be to install a second battery and then we will look to get an electric car. I would not hesitate to recommend this company
Glad I've read a few of the reviews. Pushy sales sort of service. No thanks
From the start there was no pressure. Steve the salesman was great, explained everything and gave us plenty of time to consider the quote. Fitting date booked at the same time and was completed without any delays. Scaffold was erected the day before and taken down within 6 days. Had a call a couple of days before fitting to explain there was a delay with the battery supply and was given a detailed explanation and given a estimated new fitting date for the battery. On the fitting day for the panels, the office called to check everything was going ok. Fitters were very professional. Can only praise the service we have received so far. HR4.
No pressure sales contact. Every email and call returned. Fitted and working on the day that was booked, all paperwork and certification with me within 20 days. 90% of the paperwork was with me within the week it was the G98 form from Northern Powergrid that took the time, no fault of Project Solar as they submitted the our generation declaration straight after installation. I would recommend them to my family and friends or anybody else thinking about Solar.
Company can’t be bothered to return several calls regarding maintenance issues. Been waiting for months to get my solar panel fixed. STAY AWAY FROM THEM!
If only I could turn back the clock I'd never have bought from this company. Constant complaints resulted in no help and we eventually gave up! Getting no where near the projected savings and that's before the prices hikes! We bought the lot, Panels, Boiler Dr, Hot Water Dr and Voltage Optimiser. Panels only produce decent output on bright sunny days. Boiler Dr was incorrectly installed and wasn't working at all. This was fixed but it's still useless. Hot Water Dr has never worked properly from day one and despite constant complaints It was never sorted. They say " it will never take power from the grid", that's all it seems to do as it starts at about 8am whether there's daylight or not. We've ended up switching it off as it costs less to heat the water by gas! As for the Voltage Optimiser, a complete waste of time. We've had this system a good few years, so plenty of time to study the figures and it's not good reading. I'd have got a better return putting the money on an old 1000/1 nag at the races!
Well, we’re does one start. Everything was fine, in stallion etc... the problem with this company is the poor, no, the lack of after care service. It is dreadful. All false promises, such as... someone will call you back. They never do. I only got a reaction from this company when I asked ‘project solar uk’ to remove their product so that I could go elsewhere. Yes, I got a reaction. A manager attended my home. Very nice chap. Checked everything and admitted that I had been charged for an additional piece of equipment that I did not need or had. Worth approx. £600. We agreed on an additional battery instead. Guess what? Nothing. This manager will not accept or return my calls. Despite messages being sent via their ‘help desk’. Sadly, now having to go down the legal route. WARNING: Do not trust this company. Please, please, learn from my error and go elsewhere! A very, very dissatisfied and frustrated customer (it will now cost me serious money to take this awful company through the court system) Folks, please be aware of this company. Go elsewhere.
Updated 2022... Called project solar after a couple years from installation as production was low. And long story short they didn't bother to get back to me. 8 months later and I got back to them as I was unwell and no apology don't care about me. Want to charger me £325 and wait 4 weeks to come out to tell me what I have already had confirmed from a 3rd party. DO NOT USE.... only care about getting your money to install any issues down the line good luck... I live in the south west and I can not complain. The rep was useful and helped me understand the ins and outs. Installer was on time and cracked on with the job then explained everything. Schaffolders were on time and took down the scaffolding early (remember they are sub contractors)
Rubbish company. Sold 15 panels. Installation team measured roof when they came to fit them but only 8 will fit, did not matter anyway because the scaffold had not been erected. Email.of Installation confirmation date arrived on day of fitting after all the trades were outside my house. Unable to contact any trades to give access information. I am now waiting for my deposit to be refunded. Save yourself some hassle do some research before choosing a solar company.
Approached project solar for an installation since they claim to be the best. We know they are more expensive than their competitors but we wanted a hassle free installation. The installation day, a day booked as holiday from my work, no one turned up. Contacted project solar and when they finally answered said they do not have my battery in stock. I told them I wanted my deposit back and will use someone else who can supply me and I was given a new date a few days after. Another day holiday for me and the install was OK but my battery was still not supplied. After many phone calls and emails some un answered by the installation manager to confirm, a new date has been set over 2 months later. Again no one turned up. More emails and another date set for an afternoon install. We did not get a knock on our front door because the engineer was knocking on the wrong door where there is not even a bell or a door number, if he had bothered to look he would have found our front door as easily as any other competent person. Also he was knocking apparently at 8.15am which clearly is not an afternoon appointment. I phoned the engineer 15 minutes later as he had tried to call me and he told me he is not coming back. We still have an incomplete install, now without a date to complete. PROJECT SOLAR ARE USELESS, WE PAID MORE FOR A HASSLE FREE INSTALL. HOW WRONG WERE WE! Can we believe all their other claims of their service? if anything goes wrong with the equipment I'm sure it is going to be as much hassle if not more than we have already had.
Poor customer service, conflicting information provided, problem with installation which still hasn't been rectified a month later, two missed appointments, having to chase call backs. Would not recomend at all, regret using project solar.
Our solar panels were installed on the 15th March. The final connection from the inverter could not be made due to issues with sheared screws in the existing meter. New meter was fitted on the 8th June. Still awaiting a connection, despite contacting the company over 15 times. Usually the phone call just rings off. On this basis, would NOT recommend.
Terrible service. Installed an EV charger which has caused issues since we got it 2 years ago. We have had two engineer visits. The last one actually made the charger worse and it now never works and keeps tripping. There is some safety issue which means the emergency reset error gets triggered just by closing the flap. Was directed by Project Better Energy to a project manager that works for Project Solar UK when having the install booked. They answered our enquiry. However, now when complaining they claim they have nothing to do with EV installs. Project EV are telling us to “speak to the installer” which was their own company Project Better Energy. They say it’s nothing to do with them even though their name is on the receipt. Ultimately, Project EV/Project Solar UK/Project Better Energy are all the same company but no one wants to take responsibility.
Had the worst after service from these. They left an TV aerial dangling on my roof when they installed the panels. Despite requesting them remove it as it's disfunctional. It's now fallen into of the panels an damaged them. Took a day of trying to speak to someone at project solar to finally be promised it was s going to be fixed , it hadn't been and my complaints have fallen deaf ears. They tell you they've had more systems installed across the UK than anyone else but they don't install the systems, they outsource it , these are a sales company which don't offer any support at all, excuses after excuses over an over again. I paid £6000 up front for a 4kw system and now I'm just not important to them. They don't care. Just avoid these cowboys at all costs. I'll be complaining to the ombudsman next. Thanks for nothing project solar. Bite me
Appalling company, The original installation went fine, but after that, this company washes its hands of you. Follow-up service is non-existent, they don't answer calls or emails. I paid for a follow on service making it clear that this was time-critical due to a roof replacement, nobody turned up, it took me over an hour to get a callback to tell me the engineer had called in sick and they would get me a new date in several weeks. A bit late for a booked roof replacement. Don't touch them if you want a project that has customer service attached, you are on your own. 2022-06-24 - Project Solar have now been in touch again to provide a solution. I've upped their rating based on this, and if the engineer turns up a puts things right I will update this review again. 2022-06-26 - Sunday has arrived and two chaps turned up as promised. They were very helpful, and completed the job in under an hour. The roofers will be able to start first thing in the morning, rain-permitting. I've upped my rating to 4 stars based on the way Project Solar handled the situation, but I still hold that perhaps the Sales team should, and could, have handled this better.
Customer service does not exist with this company! DO NOT USE!!!
Arranged an appointment for Sunday 10 AM and confirmed that both my wife and I would be available (wouldn't visit without both husband and wife available for survey). Office member rang two days before appointment to confirm we would both still be available. One hour before appointment received call to say he's been double booked by office and other client is a personal recommendation, so can't re-arrange that appointment , so won't be able to visit and would need to re-book. I told him to leave it and judging by the other reviews on trust pilot and Google, I think we dodged a bullet.
DO NOT USE THEM. They put up scaffolding outside my house a month back. Still all panels are not up. Don’t know what I need to do to get them to come back. Come back and either finish their job or remove the scaffolding. Pathetic. Their customer service is garbage and they cannot even reply to customer emails on time. I have tried to file and official complaint but to no avail. Read the other reviews and decide for yourself. My suggestion is don’t use then. I would have given them 0 stars for their professionalism.
If I had known what an awful experience we were going to have I would never have signed up with this company. The so called surveyor is a glorified sales rep who is incapable of correctly measuring a roof. All he wanted was to sell us the maximum number of panels to no doubt get his commission. On the first day of installation it was clear that the solar panels would not fit. I felt sorry for the installation guys as they are sub contracted to do the work, but it’s been an absolute nightmare. Two lots of scaffolding, two separate installations. Scaffolders damaged our conservatory roof! Communication awful and I’ve had to chase people up to find out what the hell is going on. They could not fit all the solar panels I have been invoiced for, yet they are demanding I pay the full balance. As I write this review I am still trying to resolve this. The app that you are supposedly able to monitor everything does not work. After sales service is awful. Very disappointed so far and if I could go back in time I would have really not bothered. It’s been so stressful and when you are paying thousands of pounds the least you should expect is a decent service and a project manager who actually manages the project rather than me having to do it myself!
PLEASE AVOID. Sales guy was very incompetent, promising things which are physically impossible as he had no clue about basic electricity (not that he wasn't sure and said he will check with technical, but was literally arguing with science). Literally was saying something, promising warranty on it and then denying it few mins later when I've calculated numbers. Massively overpriced compare to other companies. Definitely record conversation if you want to proceed.
Stay away from these cowboys. Solar panels never worked for more then a few hours. 5 months of stress. They came and ripped it all out. Wreak my house. Drilled though cables. And smash a big hole in my celling. Not had a penny back from them. Totally ripped off. STAY AWAY
I felt sure that I was dealing with "The UK's Number 1 Solar Company". But NO, unable to gain access to app to check usage. Emailed + phoned several times, just get fobbed off. Now ignore my emails. Aftersales is rubbish
Don't use this company. The moment something goes wrong they wash their hands of you. Customer services block calls, complaints department doesn't answer emails. Fitters damaged roof leading to bathroom ceiling collapsing. Project solar tried to charge me to put up scaffolding and remove panels to do repairs. I footed cost of repairs. Did not trust thier fitters.On completion of roof repairs they repeatedly failed to turn up on book days to refit panels. When they did show up broke 12 new tiles. Then revealed the installation wasn't legal, because the original fitters had cut the toilet vent pipe below regulations and covered it. Have since refused to answer my calls or emails, guessing hoping I will go away. Now got stress and cost of getting solicitor involved.
Complete scammers! Salesman asked if I knew anything about solar and I said I didn’t, although I had done a little research so ai had a rough idea of the sort of costs involved. The overall cost i had calculated to include battery storage was about 9-10k (my neighbour has also just had a quote around this same price too, so when their joke of a salesman came up with 18k and offered to knock 3k off the price if I signed there and then, I knew these guys were scammers! Do yourself a favour and avoid like the plague!
2 and a half years and I still do not have my MCS certificate. I have emailed numerous times. Much was made about the savings I could make from the utility companies buy back schemes and I have never been able to access them. I feel let down by the company and regret getting the panels
After two years now... It works well.. But when we sind up we were missled by sales man.... Hidden charges for owel system now as warranty is going after two years we were taled no more to pay now they want £20 otherwise we will not see details... few more hidden facts as cleaning cost u £20.no it cost £150.. IF I HAVE A CHANCE NEVER EVER GET THIS COMPANY AGAIN.... I belive they are one company just training under different names... Avoid it.....
We had previously looked at getting solar a few years back and were put off by the previous company we looked into. We decided to try Project solar via a recommendation and can honestly say we are glad we held out for the right company. The lovely lady that came to our house was extremely helpful and very informative, she answered every single question we asked and never once came across as pushy or trying to make a hard sale. The installation went off without a hitch and the guys that came to do the install were professional and very tidy, the customer Service after install has been excellent, all documentation, insurances and certificates were promptly sent and anytime I have contacted them with any query I have, they have always been patient, kind and answered everything. Project Solar have made this a very easy and pleasant process
Waste of time. Called up on a Tuesday and booked a site visit. Chap on the phone was helpful and polite. He checked the house on Google and said all looked good. All booked in for that Friday at 10 am. Waited in for a few hours, no one turned up. Called them up and another chap said that there was no booking. Ok, no issue, rearranged for a week later. Get a call the same day to say the contractor has Covid. Ok, no issue, rearranged for three days later. Ten mins before site visit, I get a call to say the roof isn’t viable for the size of panel they fit. I asked if there had been a visit and they said not, they’d checked it on Google. Complete waste of my time.
Amazing company and people. Everything was done in time without any delays. 16 panels 7kW battery fitted quick and professionally. All that after good and efficient meeting with one of the agent. After 2 months everything working perfectly. Very good friendly call center always quickly answer a phone and helpful. Scaffolding put on the day of installation and take out 24h later. Now just thinking to get another battery and be free from national grid and gas. Take solar panel and say NO to PUTIN!!!
Poor customer service, and Poor communication. I have paid around 50% deposits few month ago. I was given two dates for installation , but nothing has happened. Around 6 weeks ago I was told that installation will be delayed for two weeks, which I agreed, but since I haven’t received further news. Today I called this company for some updates. I was told they are not able to deliver the service. MOST AWFUL COMPANY. Do not waist your time contacting them.
Great company Initially for fitting and all the paperwork guaranties, but customer service after is absolutely shocking never get back to you liver anything good help me if anything goes wrong with the system !!!!
Wed been considering solar for a while, & had been put off by horror stories from other companies. Decided to bite the bullet & did research where PS came out top of customer reviews. Enquired & they fit us in for later the same day. An agent came out & assessed our home, discussed options with us. All clear language & all supported by our own research. The install was smooth as anything and even on dreary March days we're mostly self sufficient. The workmen were polite, professional, safe & tidied up as they worked. They explained how everything worked, clearly & patiently. I can't recommend this company enough.
After doing several weeks of research, and to be fair years of contemplating if to get solar panels or not, coupled with the massive increases in fuel (gas and electric), I finally decided to make a decision to purchase Solar panels. Then came the decision - with who do I make the purchase??....more research!! After a further week of research I decided to offer Project Solar UK the opportunity to quote me. The representative came out to the house and measured up, gave me the details and stats and went through what Project Solar UK could offer me - I wouldn't call it a Sales pitch, as I'm in sales myself (he didn't know that at the time), it was more of a solution discussion i.e. current usage V's what the panels would supply V's payback. At no point did I feel any pressure to sign/commit but as I had done my research in to Solar and the other companies + I really liked what Project Solar UK had to offer as an overall package/company, I decided to go with 16 panels and a 7kw battery. Jump to the scaffolding going up - great team, very courteous of my property, then to the actual installation of the panels and equipment in the loft. Again, can not fault the team in any way shape or form, great team, loads of knowledge of the panels and what they did, talked me through the app etc...I can not fault them at all.....oh and all the while this was happening I was being contacted by the Project Solar UK team to make sure all was going ok, updating me with progress etc...etc...etc..outstanding customer service!! Installation only took 6 hours!! Two months after installation, system working great generated over 260kwh and my first electric bill since installation is £90 cheaper!! The start to my payback Great service, great company, great installation - would recommend.
Project Solar supplied and installed our solar panels and battery storage system 2 weeks ago. From our initial inquiry through to installation, everyone we spoke to at Project Solar was incredibly knowledgeable and helpful and made the whole process seamless. Our panels were fitted in less than a month from placing our order and we are delighted with them. The App to monitor them is very easy to use and you can see exactly how effective they are even without full sun on them. We would encourage anyone thinking of going down the solar route to speak to Project Solar, we are very pleased we did and have no reason why we would not recommend this Company.
Very comprehensive sales information. Very efficient installation done in a timely and professional manner. Unfortunately user information is very poor which makes it difficult to know whether the system is working efficiently or not. There is an app but this is off line more than it's on line and the information isn't up to date. Bearing in mind the presentation etc we received before the purchase I would have expected some supporting information now we are the proud owners.
Do NOT use this company….everything is done by sub contractors, so it’s luck of the draw who fits yours…separate Electricians, scaffolding people and roof fitters. The roof fitters decided to change everything I had agreed to without even informing me and left without a word! They have also cut off my sewerage pipe air inlet from the roof…prising off the flashing to….so I have to assume I now have a hole letting water into my loft! Also no air getting to sewerage pipe is extremely dangerous due to build up of gases. Have tried to speak to somebody at Project Solar several times to no avail….nobody will speak with me!
Was supposed to have panels installed on 14 Feb. I've had 2 visits by installers but due to problems with planning and parts, this still hasn't been completed. Scaffolding has now been up for nearly 3 weeks. No communication, no apology and no attempt to right the wrongs. Installers did not come at the time (3rd time round) they said they would. There was no communication regarding when they would come again. When I rang the company, after being put on hold for 16 minutes, I was told the installers were due in at another time when I would have been at work! This was apparently decided with absolutely no discussion with me! I am told I now have to wait until 12 March to have panels installed. Really really disappointed with general customer care, service and communication.
Overall a really good service from project solar. Initial salesman explained everything well and we didn't feel pressured into making a hasty decision. The installation process was also good, installers were quick, thorough and on time. I never had any issues getting hold of any of the PS contacts and was kept well informed throughout the whole process.
From beginning to end Project Solar UK offer a well explained and well managed service. Good conversations throughout and good supporting documentation. The highlight was the installation - excellent team did a first rate job for, what turned out to be, a challenging installation. Everything works as advertised.
No thank you
Really bad customer support.
We have found that what we were told by this companies representative was not the truth. Unfortunately because our meeting was not taped and therefore a record of it kept, Project Solar just deny any wrong doing. Would not recommend this company because of this and if you chose you use them, TAPE RECORD YOUR CONVERSATION, you could well need it!
Has not completed contract does not return phone calls very poor after service been waiting over a month for contract to be completed would not recommend this company they take your money and thats it.
Let down by Project Solar In July 2021, I hired a company to install Solar Panels on my home. Project Solar sent a rep round to give me the necessary information, advise me of my options and do a survey. My roof has internal foam insulation and that was noted and photographed for the survey. The deposit was paid, scaffolding was erected and the electrician turned up at 6am on the install day. He had most of the external wiring completed and a circuit board installed before the roofer turned up an hour later to install the solar panels on the roof, saw the foam on the inside of the roof and said that the foam wasn't on the survey and asked me if a survey had been done. I told him it had and that he should contact Project Solar's Installs Manager. The roofer complained about the foam insulation and said it wasn't on the survey and that the job would take too long because he would have to crack a lot of the roof tiles to get them off the roof to install the solar panels. He then told the Installs Manager he wasn't going to do the job. The electrician removed the wiring from the walls of the house, covered the hole he made in the soffit board and removed the circuit board and he and the roofer left my premises. I phoned the Project Solar Installs Manager straight away and asked him what was going on. He said the job was cancelled. I asked him to confirm this to me in an email and ensure my deposit was returned to my account ASAP. He never confirmed anything by email and I wasn't able to contact him again by phone. It took a couple of weeks of complaining to get responses from their customer relations team. Their sales rep turned up in the meantime and said he could recommend a roofer who would do the panels for £500 and then he could get Project Solar to continue with the job. I refused as I wanted one company to be responsible for the whole job, otherwise complications could arise if something happened to the roof. He then tried to get me to buy the batteries only. I refused. Project Solar eventually paid back the deposit but didn't offer any apology for what they had done. "Further to the above Project Solar UK are within our rights to cancel the agreement, should we find we are unable to install the system as per the contractual agreement. On this occasion, we have attended and found we are unable to install the system due to your roof type. We have therefore confirmed we are unable to install the system and refunded your deposit at the earliest possible opportunity. There is no breach of contract in this matter, as we have pulled the installation, prior to any works being carried out. We are well within our rights to do this. As confirmed above our records show the refund of the deposit to have been made on the 3/9/21. However should you still; believe this not to have been carried out, please do not hesitate to email my colleague Ellie May, who carried out the transfer and will have more information on this matter. Project Solar UK reject all claims of any type of contract breach and can confirm the agreement to be now cancelled. Kind Regards, Customer Resolutions Manager." Project Solar's website states, " Project Solar UK Ltd Why We Are the Best... Not only are we the largest and most experienced installer of solar across the UK, but we also offer an unrivalled service to our happy customers, supported with outstanding warranties and we offer the worlds leading energy products in the market today, so you’re in safe hands!" Are Project Solar reputable? I'll let you decide.
SMITR1PSUKPSUK great work by crew all done in a day. Scaffolding man was quick putting up and back down
Recommended by a friend. We checked out the competition but couldn't find a better option. You buy the panels, so no-one else "owns your roof", and pay it back over a fixed period, but as your electricity bills drop, you'll generally pay a little more for that time, and save long-term. You need to own the house you want panels on and it's best if you plan on staying there for some time as it'll cost to move the panels to a new home, or you can leave them, but then someone else gets the benefit. The panel models are top of the range, as are the storage batteries and their guarantees. Also, as the finance is regulated, if anything goes wrong with the comapny, you're covered. I usually hate reps in our home, but this one wasn't at all pushy and genuinelys eemed to know the subject and be able to answer questions. When we said no and wanted thinking time, we weren't pressured. Electricity prices are likely to rise, so generating your own will be a good long-term step. Also, you cna get paid for the surplus energy you generate. This isn't just about money though -- think carbon footprint. It's right for the environment. It's an investment and gamble -- what if prices drop next year? -- but if you never take the step you'll never save any money or benefit the environment. Nothing's perfect and I've had to contact them about a couple of things, but they're always quick to respond and seem to know wha thtey're talking about. They also take you through how you sort out your energy supplier, if changing suppliers might be beneficial. It's a very helpful company.
I used this company to fit my solar panel generation system and batteries The representative came to my house, He was knowledgable about the solar system and provided evidence to back this up. He gave me the fuel saving that we could possible make. Installation was arranged 2 weeks later. On the day of installation. The team arrived on time and set to work straight away. The system was fitted and set up. They cleaned up all the mess and took it away. leaving the system work. Before they left, they explained how to use the system. The after saleteam have been great. I can recommend this company for price, gualty of workmanship and aftersales service.
Company to avoid at all cost. The only option they provide is to install solar panels combined with their energy supplier. Solar gains are negligible and you end up relying on expensive energy tarrifs. Unfair terms and conditions, huge penalty if customer decides to switch to a cheaper energy provider. Something I'll not recommend anyone to sign-up for. Absolute rip-off.
Not working .According to Project solar UK.As we had issues and unable to see our battery storage and solar generation .Duracell batteries more expensive but App showing data empty .Help Duracell or Project Solar UK. Solar installed only eight months ago.NO data to display since 21-08-2021.
So, where to begin. To be fair lets start with the good bits. 1. Technology. The system i couldnt be more pleased with, ive been messing with the app and charging my battery using cheaper overnight rates, topping it up with the power i dont use in the day and even sending some back to the grid. And it even works during the cloudy days, providing just enough to power my house. On the sunny days my battery is full and I'm providing to the grid. 2. Workmanship. The people fitting the equipment were spot on, made sure everything was working before they left. Now the bad bits. 1. Reliability of appointments. 4 missed appointments resulting in myself using all of my holiday entitlement at work to be ghosted. 2. Project Managers. Get promised that they will make appointments and then just dont turn up. Even their appointments to give me an update and discuss issues they miss. 3. Customer communication. Every time they missed an appointment I phoned them, they didnt make contact and i had to put up a massive fuss to get them to take me seriously. Got told that this is a one off, but i doubt it. For it to be this bad they need to focus seriously on customer feedback, if anyone treated customers like this at my work they would have been disciplined. So so far i have been promised a £150 reimbursement after the first missed appointment, then they missed more, resulting in £350 reimbursement for the issues. Scaffolding was on my property for over 2 weeks after. My house is my home, not a building site. Sort it out. This review is posted so they can use it to improve, hence the mass of information.
We have used this company to fit our solar panel generation system. The representative came to our house, He very knowledgable about the solar system we were looking for. He gave us a very good information about the system, the fuel saving that we could possible make. On the day of installation. The team arrived on time and set to work straight away. The system was fitted and set up. They cleaned up all the mess and took it away. leaving the system work. Before they left, they explained how to use the system. The after saleteam have been there, if we needed help or advice or just a curtsey call. We can recommend this company for price, gualty of workmanship and aftersales service.
They installed the solar system at my property and I they promised to provide me all relevant documents to demonstrate what they sold. When the payment was completed they sent me same data about the installation but the documents did not illustrate precisely what was built. Additionally, I found that some installed devices are fitted with the communication panel to be connected to the Internet. They refused me to get access to these communication panels. Be careful with their service provided.
This company is a waste of time. They made unnecessary obstacles prior to a site survey, then - after meeting their strange criteria - a site survey was booked but they didn't turn up for the appointment! This company doesn't deserve any custom. Time wasters and unprofessional. Pathetic operation.
Absolute shocking company. They just take your money and run. Constantly having to chase for them to do their job. Scaffolding still up outside my house two months after. Joke
Bad experience: Initially its charming and attractive but once you have signed the contract, problem starts. Wrong roof survey and misleading information are just few to name. Once the system is installed, they don't want to know you. They will not respond to your emails and their rep who was the sweetest person when he was selling it has become total stranger. He doesn't like to answer any questions. I'll not recommend this company to any one. Please be careful.
Nightmare from start to finish, missold solar panels being told would be self funding from feedin tariffs payments. Incorrect electrical wiring and house mains changed leading to serious electrical fault, and installation engineers changed mains power supply instead direct from power grid, power supply direct only from solar electric box. Avoid these at all costs nightmare, lying salesmen and engineers
We found the salesman who visited to survey our house on the suitability and ideal location on our house to be very professional and allowed us time to consider alternatives. He was able to answer all our questions and we particularly liked the lifetime guarantee offered by Project Solar. The installers were very good and we were fully informed of when they would be coming and their expected arrival time. We did have a few problems with our broadband, but found the technical support team to be very helpful.
All went well except for the scaffolding (third party company), which was only partially completed initially. The installation was carried in a competent fashion, but with a weeks delay between starting and finishing caused by the delay in having the correct amount of scaffolding. Overall a good job done and the system is working well
Outstanding service from project solar outstanding product fitted in a day by polite and very tidy fitters. Excellent value for money
Do not be fooled by these people, there sales people will use all kinds of tactics to sell there product and we fell for it. In 8 years the panels have never paid for themselves as promised, our bills only ever came down by 10 pounds and not half like promised. I was mis-sold these in the worst possible way and wish I had never had them. I hope no one falls for the same thing as we did, this company should be investigated and shut down. I cannot stress how many problems this company has caused my family
ProjectSolarUK have been superb from the start of this process. From the initial meeting to the after sales, it has been so easy and straightforward. Neil, ur sales advisor, was extremely helpful, professional and communicated all the complex parts so carefully, he left us with lots to think about but no confusion. We took up an offer for the battery, so called him that same evening and he came back the next day and finalised our quote. This was effortless and he was very thorough. We had to postpone the installation twice due to our full rewire but the customer support was exceptional and made it so very easy to change, without making us feel awkward or like we'd caused a delay. The install itself was quick, clean, professional and the panels look amazing. I never thought I'd say they look attractive - but they actually do! very smart, solid black and central on our roof. people comment all the time on how nice they look. Overall, it's been a pleasure to deal with. we used finance and this was also very easy and set up alongside the sales rep Neil. he was also helpful here. We future proofed our set up to be ready for electric cars, etc. Thank you to everyone who was involved. Highly recommend.
We decided not to proceed with having solar panels fitted by this company as we had family stuff going on at that time, since then we have been harassed by callers saying they are following up on a request from us. I have just put the phone down on the second caller today. I have repeatedly asked them to remove us from their phone list to no avail. Contact them at your peril.
We had solar panels, inverter and battery fitted a month ago, and we have been very pleased with the work done by the installers, very quick, neat, and efficient, and the after-sales advice and guidance has been excellent from our rep. The people at the HQ have also been very accessible and helpful. I cannot fault Project Solar.
From start to finish, this company was excellent. They weren't pushy at all and I felt comfortable throughout. All of the staff that I dealt with were friendly, professional and fun. The work was done efficiently and tidily, despite horrendous weather. I have noted a 50% reduction in my electricity bills over the past 2 months, despite using electric heaters instead of my oil heating system. With a sensible approach to usage, it is possible to make huge savings and that is before selling excess power back to the grid. All in all, a fabulous sevice, and I wholeheartedly recommend Project Solar UK.
From start to finish the whole process was so smooth I was quite impressed, sales rep Ron McKinnon came round to talk me through it and how it worked never put pressure on me at all. Absolute great guy very professional and always there whenever I needed to ask a question really put me at ease, installation team was just as quality very polite, professional and clean I couldn’t of asked for more so top marks from me all round.
Very good job from the beginning to the end. Everything took just over a week. Meeting with the salesman putting scaffolding and instalation the panels. Works perfectly
Easy installation, friendly service, no hard sell, customer service has been great and solar panels are doing their job. Highly recommend
Good sales visit, and the follow up and installation fine, and as a former NICEIC registered electrician I can confirm that the installation was done by the book. I wasn't impressed with the scaffolders, who arrived without warning, and left in the same manner, and as my daughter said "they could have returned the empty cups!".
From the very first point of enquiry to completion, the service has been first class. The sales rep was excellent, at no point did I feel under pressure, I was just given the facts and data and left to make my own decision. I was very surprised that within a week I was booked in for installation. Installation day was hassle free, the team arrived and were very sociable and professional. After just 5 hours the system was installed and I had a full demonstration on the working of the app and the system. The team left the house as they found it, the only notable difference was the new panels on the roof. The after sales team have also been outstanding, making sure I have my certifications and just generally interested to make sure the process went well. Now I will just sit back and be pleased to be part of the solar revolution and reap the awards. Many thanks to all the team that were involved.
Amazing job. Very professional from start to finish. Very happy with the outcome.
I can't believe how quickly I went from not having solar panels to having them on my house. It seemed like such a big step and decision but project solar made everything so easy. And now I'm part of the solar revolution. The install was done in a single day, along with battery and app set up. I can now check the status and health of my battery and panels where ever I am and whenever I want. Its great to know I can wait until the right time to run my dishwasher/washing machine etc. And know its running directly from solar power. I'm now looking forward to offsetting my credits to my bill and those long sunny summer days to maximise those credits.
Just had solar panels and battery's fitted by Solar UK - just did a great job, turned up when they said. did a very neat job. Showed me how to use the App Great value for money
If I could give no stars I would! Use this company at your peril - false claims & typically no interest in complaints. They make you do a review within two weeks for their "ratings". Do a company history check before dealing with them. They are well known with the Ombudsman.
Excellent from start to finish. Good advice to start with about all aspects of the solar products available. On install day the team turned up on time and carried out the installation with quite professionalism. when the job was finished the cleared away all rubbish and then gave us a full and clear explanation of all the necessary controls. The associated smart phone app is clear and easy to use as is the online version allowing us to download the solar production data as required.
Disappointing and would give a wide berth based on the "sales engineer" that came round to advise on my property. Didn't seem to have an understanding or interest in siting of panels/performance, visual impact or overshadowing.
Would highly recommend. Great communications and simple process to follow with them and the product is great and well explained. In an industry where I have come across lots of pushy sales people this was not my experience with Project Solar. The salesman Brian was very factual and put no pressure on me. We went through the details of the financials and the benefits I would expect to see and it made sense to me as an investment. I've had a couple of bits of aftersales support required and they have been great at helping me.
Professional from start to finish! Our consultant Mark was patient and gave us time to review and research; answered questions promptly and gave us the confidence to proceed. Installers again professional, explained what they would do and why, discussed the battery storage and went over and above to ensure the installation was safe as some extra work was required at the meter point; carried out free of charge. Work was carried out in a timely fashion and explanation given on use of the App. If anything the scaffolders could have communicated a little earlier on when they were arriving. All the paperwork and customer service follow up has been excellent along with hints and tips on how to capitalise on what is not a small investment! I have referred my friend as I have faith in Project Solar UK, thanks.
Project Solar are con artists. They use knock off fake solar limpets which are not MCS approved. This means your system is not MCS approved. This means you have no gaurantee, no warrantee, and the panels may fall off your roof.
We highly recommend Project Solar UK', for their installation of Solar Panels and Fox battery system. Their salesman arrived on time and was very pleasant. He was knowledgeable and happy to answer any questions we had e.g. How does the system work? Will we save money on our bills? Why is it better for the environment? Will the panels be unsightly? Can we buy batteries after the panels? etc. At no time did we feel pressured to purchase the system, without having time to consider our options. Both the scaffolding and installation were done swiftly and all workmen were tidy. It was a very early start though, with the electrician arriving around 7am, to prepare for the Solar Panel team to arrive! There are also lots of e-mails and phone calls following the installation, but this is a necessary evil, to ensure we have all the paperwork and guarantees etc that we need for future reference. I only wish we'd known how straightforward it is to have solar panels fitted and for us to make our home more energy efficient.
After 3 month trial period and the so called AI for the battery starts working my bills have sky rocketed! The original sales pitch is now not adding up. I am now paying double my previous bills prior to the system installation. I have asked project solar for a refund of the battery but they have refused. Big lesson learned here, always have what you have verbally agreed in writing!! Please don't make the same 15k mistake I have and use someone else!! Please get in contact with me if you have similar issues. I have left my first review prior to adoption of social energy with battery AI for transparency. Great customer service throughout, had 12kw solar with battery installed in April 2020 and they are both operating above and beyond my expectations, had a couple of teething issue's in the first few days (app not connecting) and was sorted straight away. Would highly recommend this company!! Thanks Oliver!!
Very good installation. Efficient team and good advice before, during and after the installation. Helpful staff and clean and tidy installers. Well done.
After a a long wait on the decision from the planning department at our local council. Project Solar UK didn't waste anytime and got in touch soon as the approval came through. They had arranged for the Scaffolding company to arrive prior to installation and had the whole system up and running in a day! The installers were very polite and didn't hesitate to clean up after the job was completed. When asked they seemed to be very knowledgeable and happy to answer questions we had. Would recommend to anyone who is entertaining the idea of having solar panels installed. Should of considered sooner!
Super speedy service, from our sales man coming to install was 2 weeks. On the day of install we were producing electricity before sunset (December install). The reason for 4 stars instead of 5 is due to our sales man promising that our exit fee would be covered by project solar but this info not being passed to the admin team therefore there were a lot of unnecessary phone calls and emails after install to get to the bottom of what was happening.
Quality, service and friendly team. We’d been interested in solar for a long time and asked Project Solar to get in touch. The sales person was well-informed, friendly and we didn’t feel under any pressure to buy. Having spoken to a couple of other companies, the quality, service and price confirmed our decision to buy from Project Solar. The installation was quick and easy by a friendly team, who gave us lots of advice too.
Simply put they are a terrible company. I was dealt with very poorly. I asked to cancel my installation due their mistakes but was forced to pay £500 out of my own pocket. Not only this, once the scaffolding was taken down they managed to damage my neighbors decking. I've asked for some compensation so I can give it to my neighbor but this so called uk's biggest solar company did not take any blame. The scaffolding company also took no blame. So now its up to me to fix my neighbors decking. What an absolute joke. I rang up the complaints department and spoke with Ben Hughes on many occasions and he has awful customer service skills. He blamed me and my neighbor for their incompetence. I have never been dealt with so poorly by any company in my life. PLEASE AVOID THIS COMPANY. They charge premium prices for an awful service. There are so many other solar companies with better deals and who actually treat their customers in the right way. DO NOT USE PROJECT SOLAR!!
This shower of cowboys damaged my property over a year ago and now I have to spend hours of my time trying to get them out to repair it. They promise everything but deliver none of it. If I had the chance again I would not go with this company if I could choose again as they are dreadful to say the least. Difficult to work with so choose a different company for solar! Nearly £10,000 down, No car charger! No 1/2 price battery. Poor feed in (Nothing like what was projected) No follow up as promised. Damaged property that's getting damaged further due to water damage. They are a disgrace and the staff at head office fob you off and lie. Avoid them totally. They are useless. Please avoid them and look elsewhere.
Excellent company - I am very happy with the quality of the product and the whole installation experience, not least the speed and the efficiency with which it was done - under two weeks from quotation to installation. (Transferral of energy suppliers to cheaply charge the battery when the sun fails takes a little longer, but the recommended provider Octopus is also scores high on consumer ratings). All the staff are attentive, keeping the customer in the loop by telephone and email throughout the process and afterwards. Very good financing schemes put solar power within the average household's reach. I really recommend Project Solar.
These people have called me relentlessly over the last three days, even though I have politely asked them not to call anymore. I have so far blocked two of their telephone numbers and they have just called again on a third. Hence this review. If they do not stop calling, I will be reporting them to Oftel. Qite clearly the five star reviews ARE PAID FOR because there are 54 ONE STAR reviews which is basically 40% OF THE TOTAL. A generally good business would have a much greater range of reviews, from one to 5 stars. There are no three star reviews for example. AVOID. They will be gone in a year or two I would imagine.
Great Service from Project Solar, from sale through installation to after care, couldn't recommend them more!
Project Solar installed our 18 panels in July, and the 2 installers were great, and we have had no issues with the system since. The only reason they don’t get 5 stars is their choice of scaffolding firm, who broke numerous tiles, on set up and take down, and left both times without mentioning the damage. Project Solar rectified the damage, as they said they would if anything did get damaged, so again no issues with PS, just their choice of subcontractors. Would definitely recommend to others : )
Poorly organized, installation took 3 days!!! Electrician did not turn up for installation day, employee installing solar panels on roof was so inefficiently equipped he had to borrow our hand tools...then his drill packed up so he had to give up for the day. We cancelled our plans for them to come back on a Saturday, the electrician still could not finish the install, he had insufficient materials and the wrong equipment to complete the install. I personally had to order materials from amazon for the electrician. My husband stands to loose an additional days work waiting for the install to be completed so that he can sign the paperwork....Install still not currently finished. This is not a matter of you get what you pay for, we could have had this done for £3K cheaper if we had gone with a local installer, for the additional £3k we expected a level of professionalism not seen here. Avoid this company.
Very pleased with the workmanship from Project Solar. Workman were very efficient, arrived on time and left everything clean and tidy. The staff have all been helpful and friendly with no pressure sales.
SCAM SCAM SCAM.PEOPLE BE CAREFUL WITH THIS SCAMMERS.AFTER 12 MONTH ALL SAVING IS SO POOR .GRID IS A JOKE.WE BUY 4 EXTRA PANELS FOR BETTER GRID RETURN AND WE GET 1£-9£ PER MONTH.WE HAVE SO PRETTY YEAR WITH SO MANY NO CLOUD DAYS.THEY SAY WE GET 0 BILLS WITH GRID.NOW WE PAY ALMOST SAME BILLS + 185 £ FOR NEXT 10 YEARS LOAN.YOU DO NOT GIVE ME CHOICE.AFTER YOUR ANSWERE WE START FIX THIS WITH LAWYER AND WE SEE IN COURT.HUGE DISAPPOINTED NOT RECOMMENDED
The information that we received from the outset was very thorough and we found it very interesting and felt really engaged in the presentation. Our questions were answered clearly. The installation was carried out as arranged with a minimum of disruption to ourselves. All professionals involved were friendly and courteous and one helped us set up the Social Energy App on my phone. I have found the app really useful. Great to see how much energy is being drawn from the environment and that we are now supplying to the grid. We would have given 5 stars to Project Solar but for the problem with the out-sourced scaffolders who left the scaffolding up rather a long time. Project Solar did try to address this but the scaffolding firm clearly had other things they were prioritising.
So happy with this company from the initial contact to the after sales the process has been faultless. We had the panelS and battery fitted in June and are seeing a big difference in the electric bills. A big shout out to the fitters too they were brilliant. Would recommend this company to anyone
We have had solar panels (only 2 years old solar panels) from this company for over a month, have a fault in the inverter constantly tripping so we are now earning nothing from our panels. I was in contact with someone from the customer service they said some one will come back to me but they didn't come back to me POOR CUSTOMER SERVICE. after several attempts and email they said I have to pay £325 for someone to come out to do this check(call out fee andtand fee wasn't not mentioned on the contract). We installed this solar panels 2 years ago and they said warranty only for 1 now year.Wehave the sunniest time of year and we're not earning a penny from our solar panels and cannot get this issue resolved!.
Absolutely delighted with the product, the installation and the follow up. There was no pressure selling, it was a good deal and within days of signing the system was in and working. Interest free credit was a bonus and the guys who installed the system did a great job! I would strongly recommend you have a look at Project Solar UK if you are thinking of joining the green revolution!! WEASY7PSUK
System was fitted quickly, professionally and efficiently. Panels look good and unobtrusive. Good explanation on how system works given by electrician on completion of fitting. Sales consultant polite, friendly, non-pushy and very knowledgeable. All working well so far and even on rainy days still providing energy. Switch over to Social Energy seamless although a bit disappointed that smart meter is not picking up new tariff so not able to monitor spending. Am told this will be corrected "soon".
Project solar did an amazing job. From the friendly salesman to the great installation team. The installation team talked us through the process and made sure we were happy at every step of the way. Once complete they talked lost through the system making sure we were happy. They were so good I have already recommended them to friends. ROBLN5PSUK
Poor service. We’ve had problems with the battery and meter ever since installation (2 years ago) and now they want to charge us for a call out fee for the broken battery. In addition to this, we have not received any of the returns we were promised when purchasing these panels. We will be complaining to the HIES.
I can't fault them, the rep was on time and well informed could answer any questions we had and was able to help provide a monthly payment plan which many other suppliers don't. after doing the sums the cost of the equipment appear to offset the amount i was spending on electricity so should cost nothing but only had them installed a month so can't tell just yet. The gents to install the equipment arrived on time and was clean and respectful especially of my two young children when they avoided too much noise outside my youngest (6 months) bedroom during her nap. From the moment the panels were installed i have noticed a vast reduction of electricity used from the grid. i quite surprised in the the last month we have produced from a 6.21kw system 688kwh and exported 239kwh with quite a few damp and cloudy days. any question we have had there has been someone to help either by email or phone.
It has been 2 years installing solar panel with this company. I do not see any benefit and all they promise are total lie. For that matter installing solar panel does not add any value and there is no change in my bills. It is total waste of money. Solar panel is a scam, with my experience I would advise not to install them. Now the app they provide to monitor the power generation is also chargeable after 2 yrs and this was never mentioned. Stay million miles away from these scammers.
Very informative, explained everything to us clearly. Good customer support. Great service all round. The panels were installed in a very short period of time, the process was explained to us step by step. Very happy with it all. I would definitely recommend Project Solar to anyone looking to install solar panels. BIUDN1PSUK
Made an online initial enquiry, and received a call back the following day from a rep who arranged for a tech to come for a no-obligation check of the property a few days later at 6pm. It's now nearly 8pm on that day, with no visit, no phone call, no email or even a text message, and nobody picking up the phone at Project Solar. Whoever I end up going with, it won't be these guys - they've lost the sale because they didn't bother to show up.
We have had solar panels from this company for a few years.We now have a fault whereby the controls are constantly tripping so we are now earning nothing from our panels.My husband was in contact with someone from the company who on checking told us we needed a new inverter fitted. We had to pay £300 for someone to come out to do this repair.However when the two men arrived they just replaced an isolater which they said was causing the fault and after ten minutes left.Within half an hour of them leaving the fault was back again.We have emailed and tried phoning but get no reply - this has gone on for several days. We now have the sunniest time of year and we're not earning a penny from our solar panels and cannot get this issue resolved!
All going well so far, hopefully the savings will be reasonable, watch this space as they say
I made the mistake of trying find out what the costs would be for solar. I filled out a form for a quick quote. Now Project Solar constantly call me from multiple different numbers been going on for nearly 2 months, this should tell you enough that they are a scam company and should be avoided.
It all ran smoothly starting with Project Solar’s representative in our area who spared no detail in getting the quote and the system right for us, all meticulously explained through to the guys installing, who were solid workers who more or less had to be forced to take a break, and even then because very heavy rain had stopped play. Weather wasn't on their side nor was failing daylight so they had to re-book to finish off the job which didn't take long but they needed a less windy day to haul the panels to the roof (well, they are nearly the size of a door!). The system was explained to us and we soon had our Social Energy apps up and running, although at time of writing, we still hadn't switched to them as a utility. I'm convinced that PV panels (18 in total on our house)+battery is the way to go, even in February, we've seen enough sun to fully load the battery to 96% at least twice in the first week, easily enough to run the house through the night. We've trained ourselves to run the dishwasher in daylight though, rather than as we go to bed which would gobble the battery PDQ. After a week of checking my 'unsmart meter', I can conclude that we seem to have used about 40 units less than our customary 80/week at this time of year. Looking good for the better weather (if there's ever going to be any ever again!). Likewise, looking forward to going on holiday and finding the meter hasn't moved when we get back! Nothing really to do with Project Solar, but check the scaffolders after the event - they seem to have a habit of using your house as somewhere to leave their kit (still erected) till they know where they're going to next! Apparently, not an uncommon occurence!
Excellent service throughout, installation only took a day! Since having them installed our electricity bill has more than halved in cost not bad considering Feb was a wash out!
Unless you have a voice recorder present when the salesman visits don’t risk it. Promised all sorts verbally about returns and schemes that we’d receive money from. All total rubbish. All the companies they work with are all financially linked to project solar. It’s just one elaborate scam, avoid like the plague. Ignore the positive reviews, they’re all paid for as you can tell by the user codes posted on each review. We signed up for solar and a battery and were promised guaranteed payments of £600 a year from the national grid for selling them electricity stored in our battery. So far we’ve had £11!
Recently decided to install solar panels and lined up two companies - a local one and Project Solar ('PS'). PS were the first to come. Their surveyor was extremely professional. No hard sell. Careful survey of the house and garden looking at all the various options for the location of the panels as we were nervous of their impact on the house. Eventually concluded they had to go on the roof but reassured by the fact that they had black frames rather than the usual silver, so would be far less prominent. The surveyor spent a couple of hours checking everything like the orientation and the angle of the roof, possible shading etc to work out accurately how much solar energy we might get. He also spent some time checking how the wiring would run from the panels and where the inverter, the control panel and the battery system would go.The company has sophisticated software for generating the predicted energy production and producing the final quote. He took us through everything in detail and explained the various warranties - on both the equipment, the installation and the predicted energy savings, including the process for using the battery system to buy and sell power via Social Energy taking advantage of price fluctuations between day and night rates. We were so impressed by the professionalism of PS that we cancelled the other firm's visit and engaged PS. They installed the system a week later - a team of two put up 18 panels and installed all the controls and battery in 6 hours. Very impressive. Unfortunately we have had bad weather almost every day since but even on a grey dull day the system generates some power and on our rare bright sunny days the system is generating close to its maximum. When the sun is higher we should get close to the 6KW maximum. If we get anywhere near the predicted return then we will save about 40% on our not inconsiderable electricity bills and even if we fall short of that it will still represent a better return than leaving the money in the bank! Having had the system installed we were contacted by the industry trade body who wanted to see copies of the PS documentation to ensure that PS had followed the appropriate guidelines in doing their calculations. They asked various questions and it was reassuring when they confirmed that all was in order, So to date at least our experience has been totally positive.
Installed our solar panels etc 2014. Seemed very good. HOWEVER NOW WE HAVE A PROBLEM THEY DONT SEEM TO CARE. Have phoned continually throughout Friday 21/2/20 and again today 24//2/20 they just dont answer the phone. When we did get an answer we were promised a call back. NOTHING. ABSOLUTELY DISGUSTING SERVICE
We have had our system for around 2 years now, promises of returns of around 8% are absolute nonsense. I think I have not made much more than £350. Don't go there.
They rob me I paid £9000 no save energy bill still paying more mony
Project 'out of warranty' but has been wrongly installed. "we'll come and have a look for you for £300 call out fee" or disconnect it and get a local engineer to do it! These people need exposing - shocking!
Ongoing dispute with the company in setting up a loan in my name and promising a return investment. To all those looking into getting solar panels from here do not listen to the sales rep (especially if it is a guy called Rashid Ullah) as they just tire you out in order for you to buy the solar panels then trap you into a contract for 10 years with no option to cancel. Read every detail in the quotation and do not allow the company to use false calculations in order for you to think you are making a profit when you aren't. For all those people that have been conned, please file a legal complaint against the company to get your money back and report to trading standards. We will get justice one way or another. Mr Ben Hughes has refused to look at my complaint/see things from my point of view and I am now having to take the matter legal at my own expense to get the matter resolved. Dreadful company, all they could offered me was a battery and stated that I wouldn’t be loosing out financially? Erm hello you trapped me into a contract costing £14,000, one battery does not counteract this cost. Where’s the government scheme I was told about? **UPDATE** PS UK Ltd use several different companies to pass you from pillar to post. They try and hide their bad reviews by paying people to put up false reviews. Look closely at the reviews and you will see. On trust pilot...Sharon Cunningham- reports people as soon as a bad review goes on the website and tries to get you to take it down. Paul Buckley- responds to all the false reviews put up. I mean one guy lived in Australia and was putting up a review? I cannot stress enough how much this company needs taking down.
After getting a free no obligation quote where we were given lots of detailed information we then had our solar panels and battery installed. Very pleased with all the people we have dealt with. Love the app which shows your energy generated from the panels. Would recommend to family and friends.
As Project Solar were the largest company with a few old reviews stating they were expensive, we were cautious about using them for our new solar panels. However, they sent round an extremely knowledgeable surveyor to look at our house and work through the figures with us. She went through everything in as much detail as I wanted and made it all easy to understand. It seemed like a good investment as well as the right thing to do environmentally. We felt under absolutely no pressure from her. I compared Project Solar to other companies and although a bit more expensive than some, they were offering a much higher power system and better guarantees. So we took the plunge and everything has happened very quickly. Very effective and courteous installers, all done with a couple of weeks. A good app to track power on, and good response to phone call questions. So far so good - now we just need some long sunny periods to start earning back the cost of the system!
Scaffolding turned up late Installers came and said they were sick so would not do the install Lost a day's work to wait in Waste of time
Everything was smooth and simple , surveyor was brilliant and any issues where sorted of quickly, good company and made us feel safe and secure through
Solar panel and battery install, all done very quickly, a few minor snags but all sorted quickly, system now up and running giving me green energy and lower fuel bills SANSK8PSUK
Project solar have installed a solar panel + battery system. They have well explained the system and the benefit of the system. The installation was clean and the system is working as intended.
Great company and excellent service. Love seeing how much we are saving on a day by day basis. Thanks again. Sharon Wallid
Be sure to have a device recording when they visit as we were given false information. The installation team arrived and had to borrow tools because the surveyor hadn't informed them that they had a thick granite wall to drill through! He also drew the panel layout incorrectly. When we had a fault it took weeks to sort and it was only luck that a replacement inverter was on the van because they didn't believe in "technical" that it had failed - despite the system saying that on it's digital display. Review everything! Get it in writing and shop around.
Amazing service, panels are up and running and look great!!!!
I was really surprised and impressed with the whole process. The people i spoke with were really polite and helpful. When the rep came to my home she was very pleasant and didnt outstay her welcome. She went though all the information with me and she made it very easy to understand. I had lots of questions planned before she came but she was able to answer all of them before I even needed to ask them. Great price and service and I would highly recommend!
Quick to take you money but offers zero technical support. Installed system in April and have had numerous fault with the heating monitoring system!
PIGEONS. Instillation went well,But not happy that at any point was I told about the pigeon problem I would get. it would have been nice if I was offered by the salesman the bird stops to be fitted while the scaffolding was erected. I have had quotes of £700 plus pounds to now fit the bird stops. NOT HAPPY.
Haven't gotten past the booking process with them, despite being very keen. Can only book exactly one week ahead and demand that both home owners be present, no exceptions. So frustrating to deal with.
Shame there isn't a facility to give no stars as they didn't bother to keep their appointment or give an explanation or apology for not doing so!
pushy sales and sexist. would not book or discuss without my partner present to give his opinion. Go anywhere else.
Called up to find out more, pricing etc. I was told I needed to arrange for someone to come out and visit, to talk about the charges etc - I wasn't entirely convinced by the explanation of why this was necessary as I have panels already and was only interested in the new Duracell Energy Bank. I tried to arrange something for the day and the person on the call started asking about my partner, they were very presumptuous. I wanted to make an appointment during the day, however, my partner isn't around during the day and I was told that my partner needed to be there, I said no, I can explain anything to my partner in the evening. I was advised it was company policy that my "wife" (another presumption) was present for the appointment, this is regardless of whether or not my partner has any financial interest in the property!!!! What a load of twoddle!! I said thanks but no thanks and will look elsewhere. In my experience these people want partners/wives present during these appointment as they believe they can apply pressure for a sale. Wouldn't trust this firm as far as I could throw and a lead unicorn!
please any one who has at solar panels installed from this company from the 1st of January 2019 check your electrical safety certificate, didn't receive mine for 4 months to find out it was all the wrong paperwork and old wiring regulations. the old regulations were BS7671:2008 amendment 3 it should now be BS7671:2018. complaints team is terrible not received anything back from them took me ages to sort it ended up going to NAPPIT direct. no one in this company know what they are doing stay clear
AVOID, complete time wasters!! cheaper and better service at alternative providers, check out the MCS website for qualified installers (just don't ask this lot!)
Stay away from this company. Their sales guys appear to be trained to lie in order to secure sales (particularly with regards to government incentives for battery installations and how their installations are monitored remotely), their admin team is not equipped with the correct information about how the systems work and how Feed in Tariffs work resulting in huge misunderstandings and problems taking much longer than is acceptable to resolve and their complaints handling team, even when presented with clear evidence of misselling by their sales team fail to uphold complaints.
AVOID! AVOID! AVOID! Liars, Unprofessional, Time wasters!
Came round for 30 minutes of the advised 90 minute appointment, salesman kept trying to walk off, tried harder to sell add ons like a new boiler than the PV panels. I never received a quote and they felt like fly by nights from the start. Having read other reviews, I’m glad they didn’t bother quoting me
Started off ok but just over one year into ownership, the system is broken. I called for technical support and was spoken to with contempt by an engineer. I raised a formal complaint and was told that it was upheld in their favour so you can draw your own conclusion. I have since learned from other disgruntled customers that they were not happy with their installs - my solar batteries were just dumped on the wooden floor of my log cabin and the inverter (which does not work) was screwed to the log cabin walls, despite the manual stating it must not be fitted against wood. The system has never performed to their claimed standards or performance, and now is completely unusable. Trading standards are now intervening along with the finance company. I would not recommend this company at all. There are cheaper deals out there that offer better service and customer care.
Would not recommend this company. Massively overpriced. Over £3000 in comparison with 3 other MCS approved companies. Told me they would offer me a free EPC then want to charge me for it because I did not go through with the quote. They try to get you to sign documents and then only email you the information later so you can’t read it before. I wouldn’t even bother with them. Look up local MCS approved solar suppliers in your local area who will be a lot fairer on price.
It started well, got loads of detailed info about my options projections for savings etc ... and eventually got a system installed. The battery was installed a few months later due to shortages, a bit annoying but not their fault so fair enough. When the battery got installed they took away the electricity monitoring system in place so I couldn't track my usage or generation ... when I challenged that, I got a clearly default comment that it couldn't work with both systems (guess what, I tried, and it absolutely does). The battery didn't work on 1st install and or took 2 weeks of calling them clearly to finally send someone to sort it out ... annoying. Then I was asking for information about upgrading the battery or possibly firing a second battery at a later date as well as a few other questions relating to monitoring my energy and so be other smart home questions. And nothing... To be honest they are quick to take your money but not the best at supporting you once the system has been installed. On the phone only 1 guy was actually helpful, others are just dismissive, clearly don't care about your call our borderline rude ... I'd give this company to marks if the customer service was good.
I contacted them as I was interested in exploring Solar, but i was then bombarded with multiple phone calls from various numbers across the UK. We finally managed to arrange an appointment, the sales rep Peter explained all our options, but was very nervous, didnt put us at ease and didnt fill either of us with much confidence. The sales technique was very old school and pressurised and dismissive of competitors and therefore untrustworthy. The rep also became stuck when challenged on the 1 year guarantee of return that was promised. Therefore neither the experience or gentleman gave us any faith to spend £15k with them despite our interest in Solar. Another bad sign for us was that they market themselves as Zanussi but in fact are Project Solar UK.
Stay away from this company, full of lies. I have agreed with the rep Peter that he will not process the documents and application until we confirm yet he's given all the details to the team for processing and to Shawbrook for credit application, seemed such experienced gentleman, now asking me to fill in cancellation. Loads of emails received now confirming the order which I've never authorised. So sad thinking about promises and word given by mature person, representing company who apparently is CEO's friend.
Very happy with the service provided by Project Solar . All as promised and working well. Good office back up.
Worst experience I've ever had been checking the solar inverter and only 1 pannel is working eventhough the sun is shining on all of them. Plus the boiler doctor is cheap and nasty and annoying. Just doesn't work this will be the second time the engineer as been to fix it. So far not saved a penny. And 6 months after installation my feedin tariff still not received any payments. Project solar mitherering me to go a head with getting them. Even though its meant to be free quote no a ligation quote. I feel like they convinced me I was missing out. What a joke thanks for nothing project solar also had nusence call constantly and felt very uncomfortable giving them my bank details.they set up a direct debit before I'd even said I was interested. Purley the worst experience ever. Now I'm stuck with £113pcm when I was told that I would be paying £66pcm. I'm currently working with my solicitor to see what is going on. This just seems like a scam also said the government funding will end in 2018 I've checked this and it is 2019 when government funding is finished also I have a name when I left this feed back but just says Google user projet solar your the user.
Quick and efficient service. I have not incurred any issues with my installation and paperwork came through quickly for my FIT application
I have been very impressed with Project Solar, great service and customer attention, everyone we have had contact with has been really helpful and friendly. Great service and great products
Well what can I say apart from a massive well done! After seeing another advert for solar panels on Facebook I once again clicked through and entered some simple details for a call back and I am so glad I did. A very friendly, professional but not pushy rep came round and explained the details of the company, how it all works and what it boils down to costs and we snapped at the chance! In less then 3 hours we were surveyed, signed up and booked in for fitting. The company contacted us regularly to keep us up dated and after a few issues with a few panels they came and replaced them within days. So in less then 2 weeks we had a fully functioning solar system from signing up to completion. We have been kept in the loop throughout by friendly staff and we are completely happy with our free electricity we are making! Thank you Project Solar!
From start to finish they were professional, supportive and honest. Very impressed and would recommend them to everyone.
I couldn't recommend Project Solar enough. From making the first enquiry, to getting a survey and having the panels installed, the whole experience has been first class. Unlike other companies I contacted, a member of the team came to do a survey on my property in person, rather than providing a rough estimate as a quote over the phone. I really appreciated the thoroughness of the meeting with the staff member. They looked at my current energy usage, measured my roof, considered my lifestyle and then worked out the size of system and battery storage that would provide the best return on investment for me. I couldn't be happier with the service I received. I never felt under any pressure to go ahead. The monitoring system is fantastic and I'm already spending a lot less on my energy bills. The customer service support is great and someone is always on hand to help if you need any support. Project Solar are great value for money.
We are so pleased with our solar system from Project Solar. The advice and support they have given us throughout our journey to solar power was fantastic. We are all up and running now and have a great feeling of satisfaction that we are making our own energy for years to come. We will certainly be recommending them to our friends and family. 😀
If you want a first class installation of the best solar technology around put Project Solar first on your list. I cannot overstate how good this company was from first contact to completion of the project.
I am very pleased to recommend Project Solar to anyone considering solar energy as an investment. A most professional service from start to finish. Very helpful and non pushy sales person, good follow up, very quick and clean installation and most of the form filling for the Feed In Tariff already done for me! Excellent
The sales consultant started the process of us 'going Solar'. He was very professional, answered all our questions and explained the projected figures. Where an answer was not known - we asked a lot of questions, some quite 'odd' - he did not hesitate to obtain the answer from the Project Solar team back at base. We liked the fact that he left the quote with all the projected generated income, projected savings and terms and conditions with us to review. A couple of clarification questions later and we were good to go. The sales consultant came back a couple of days later, sorted out the contract, took measurements and a lot of pictures and an installation date was arranged there and then for the following week. The installation team arrived bang on time. Once the scaffolding company had put up the scaffolding that morning - delayed due to the Football World Cup! - they were very quick. Everything was installed in about 5 hours. They cleared up any wrappings, pieces of wire, etc. and took the rubbish away with them. Everything was installed very neatly. The installation team set us up with our respective Android and Apple app versions of Owl Intuition, explained how everything worked and what to do should we have any suspected problems. They left us very satisfied. We had a family 'do' a week and a half later so the scaffolding company (SAS Scaffolding) ensured the scaffolding was dismantled about 8 days after installation. A good job all round. Project Solar provided all the paperwork we needed to register the system. We've completed the necessary form (very simple as the more technical parts were completed by Project Solar) and are now waiting for confirmation of registration in order to receive our Feed in Tariffs in due course. Even without the FiTs, a sensible approach to turning on various appliances (oven, dishwasher, washing machine, tumble dryer and even the kettle) during the day has seen a visible reduction in drawing electricity from the grid. We would happily recommend Project Solar UK if you are considering installing a Solar Panel system.
Great service from start to finish. Clean, tidy and highly recommended
Had an appointment booked they never turned up! No phonecall, nothing. Im taking that as a bullet dodged!
Overall, I had a positive experience with Project Solar. The team member who initially came to the house was extremely professional and explained everything very clearly from the beginning - each question I had was answered in an informative and concise manner. This meant that any concerns I had were resolved swiftly - Andy in particular was brilliant, and I would highly recommend him! The solar panels were installed in a quick and efficient manner. I would have appreciated a little more information about how to use the heating (since this was all moved online). Other than that, I have been happy with Project Solar as the team have maintained communication, so that I feel if I do have any queries in the future I can easily talk to a team member. (HUDCV3PSUK)
Experienced, detailed and professional service throughout. Highly recommend to all. Contact me for referral scheme
I found the company to offer excellent service from start to finish we understood everything. They where helpful and friendly engineers that did a great job installing the panels. They left our home clean and tidy and their work was to a very high standard. I would recommend to anyone. They definatly put their customers first with friendly call centre staff to answer any questions.
Installation took slightly longer than expected, we were told all work would be completed in 1 day but took 2 days and the scaffolding was left up for a few weeks, but we are now up and running. The aftercare team have been excellent and any teething problems we had rectified, including moving our water i-boost box as we are light sleepers and could hear the electrical hum of it heating the water. We also received a refund as our current boiler system was more advanced than the one offered so we did not need it. All information was provided on how to complete our feed in tariff and we have successfully submitted our first meter readings. Overall happy with the process and still glad we did it.
Be CAREFUL when leaving your signatures on these guys' iPads!!! Our story: We had a long converstaion with sales person and still were unsure whether it was realy what we needed. Sales person checked if we could apply for loan with certain bank (and he asked me for my bank sort code and account details - I felt that it was weird, cause if he wanted to see how much do we earn, he could ask for payslips). I left 2 signatures on his Ipad (I was told my signatures meant he was in our house and explained everything). In two days I receive a letter from the bank which says - YOU HAVE A LOAN WITH US, HERE IS HOW YOUR DIRECT DEBIT IS SET UP AND WHEN TO EXPECT THE FIRST PAYMENT. I was shocked. We never said we were agree to proceed, we said we needed to think a bit about solar panels and whether we really need them... But he already took a loan for us!!! be careful!
Similar to a lot of the reviews here, I received constant nuisance calls with unblockable numbers as they constantly use different landline numbers seemingly from around the country. This occurred over the course of approximately a year, thinking I could just block their number and eventually they would run out and be unable to contact me. Eventually I gave in, and after answering a call and asking them to remove us from their records, we received another call the following day. This is very aggressive sales tactics and not something I appreciate; I have reported them to ICO as they did not remove me from their records when asked.
From start to finish Project Solar UK gave a first class service. The panels, the salesman, the fitters, the administrators; all professional, helpful and answered all my questions. The panels were installed in 5 hours with great efficiency and I couldn't be more pleased. The system is now up and running and my electricity bill reduced. To anyone considering solar energy I would say get the best, I considered a number of companies and chose Project Solar uk for their professionalism and quality of service and products.
The pre-sales service we received was excellent. The initial appointment was made at a time which suited us and the representative was knowledgeable and didn’t try to give us a “hard sell”. The application process was straightforward and clearly explained every step of the way. After signing up the company kept in regular contact with us, the tradesmen were extremely professional and completed the installation very quickly. The app is a great tool to keep track of the energy our panels are collecting and is easy to download and use. Very highly recommended scheme and company. The only downside is that we have to wait almost 6 months for the supply and installation of the battery which will allow us to store and use all the energy we’re collecting.
I did a lot of research into solar panels/power systems on line, and Project Solar came highly recommended. I arranged a visit form their rep, who was extremely well informed and immediately formed a relationship with us. He talked through every step of the process and did the saving analysis on the spot. We agreed immediately and wihtin a week our panels and new heating control system (OWL) were fitted and we we're saving energy. The installlation team we're excellent and went about there business with a minimum of fuss. NO mess was created or left behind berfore, during or after the install, and the team gave us a good precis of the new system and how it worked. They even took the time to go through the OWL App for the heating system that we had installed at he same time so that we could immediately see what we we're generating. Overall an excellent service form start to finish. The customer support that has followed has also been first class. I would recommend them to anyone!!
Couldn’t be happier with my latest investment. From the quotation right through to completion, Project Solar have helped me future proof my property. I would recommend anyone to do the math, and see just how much you will be saving 5/10 years down the line, and into the future beyond.
Excellent service. Came when they said they would. Did other jobs while waiting for scaffolding to arrive. Extremely friendly and helpful. Stayed late to complete job on the same day. Highly recommended.
First class from start to finish very happy
Salesman was very helpful and answered all questions we had. Work was carried out in 1 day, despite the team encountering problems. System was explained fully to us before they left and contact details left in the event of problems.
Very professional company the suvayer came out and explained everything we need to know and 1 week later the instaltion took place the work was carried out to a very high standard and everthing was explained to us as the system was installed would definitely recommend project solar to anyone
Project Solar were very professional from the moment we had the initial discussion on the phone. The salesman was always prompt and courteous when visiting us, spending plenty of time to go through all the options and benefits of the whole setup. When it came to the fitting, it was completed without any fuss and the work was very neat and tidy. Twenty-two panels were put up, alongside all the electrical work, in one day. The fitters were friendly and very helpful in explaining how it all worked. Since the fitting, everything seems to be working perfectly. Now all we need is some sun to actually see some significant savings! One small issue would be that it took a lot longer than we expected to for the installation. I would suggest keeping on top of them to make sure that everything is on track.
Be careful with this company, we had a bad experience with the sales rep who put us under pressure to sign with promises of discounts if we bought straight away due to end of tax year. When we said we needed time to think about it and compare prices (after two gruelling hours which he insisted both me and my husband needed to be present for) he stopped being pleasant and friendly and became quite agitated, saying that there was no point because we wouldn't be able to find anyone else in the area (wrong!). We were shocked by his approach which I believe is against guidelines and it was very unpleasant. As his parting shot he then tried to lure us with time share, pulling brochures out of his bag (which he said was company policy) we couldn't believe it! Please be careful - no idea if the product is good, we wouldn't want to deal with these people.
Having seen the professional job they did at my daughters I decided to see what they could offer me. From the initial appointment through to the installation and commission I can not fault the service I received. The initial "sales pitch" was good explaining everything and answering all my queries fully. I don't like sales pitches where the quotes are inflated and then immediately reduced to appear a better deal and was pleased to get a straight forward quote with the best price straightaway and no hidden extras. During the planning stage I was kept up to date with everything and on installation day the engineers arrived prompt and discussed the planned installation with me to make sure everything was acceptable before starting. They worked very hard in poor weather conditions (winter storms) to complete the installation in a commendable five hours. They were always very considerate when having to enter my property. After testing and commissioning, the engineers gave me a detailed explanation of everything including setting up the app on my phone and laptop to view generation data. project Solar came to me with good recommendations and I have no hesitation to recommending them to others.
After seeing an advert through facebook I entered some details regarding "free solar panels" and was soon being telephoned by someone from the solar project. Although at first I thought I had been "duped" as there are no such thing as free solar panels, I soon found myself listening to an experienced and well balanced pitch about exactly how much a system would cost me and what the potential long term savings would be. This is not meant to be a quick money saving move and has to be seen for exactly what it is, a long-term investment in sustainable energy. As far as the company themselves go, I have nothing but positive things to say from the knowledgeable and friendly approach by our "sales rep" Alistair to the extremely professional and efficient fitting that we received shortly afterwards. Overall we are very happy customers and would recommend using this company if you are interested in solar (and if you are not, get interested and get in touch with them to have your mind changed!)
Nuisance phone calls from numerous different numbers from around the country, whenever I block one I get a call from a different number. Companies should not behave like this trying to market their business! If I want solar panels, I’ll call them!!! Called and spoke to quite an abrupt and rude customer service advisor (their website said I’d get through to a friendly one!) I requested my number to be taken off what ever list they’re going through. It’s not fair that complaines make people feel like they need to change their number!
I have to say Project Solar UK provided a fantastic service from beginning to end. Everybody in the team provided a service towards excellence. They were prompt in providing a response and keen to ensure I was satisfied with the information provided. The installation of the solar panels took place in Sheffield. The scheduled works were complete as per planned and no issues arose. All information given on the day of installation was useful and very concise. Paperwork was provided promptly by email and help was provided to complete the feed-in tariff forms. I'm glad I've chosen Project Solar UK and I highly recommend their services. Hugo Da Silva (DASS23PSUK)
We have recently had a solar system installed at our property and we are delighted with the outcome. Everyone in the company that we have spoken to or dealt with have been helpful, efficient and polite and all the workers have been very hardworking. The job took a little bit longer than we were first told but can not fault the way they dealt with issues and completed the job. We would definitely recommend the company to anyone contemplating solar panels.
The sales person visited 4 times and I had 4 different quotes as she hadn't even got the roof orientation right the first time. The original team of fitters said they couldn't fit the system as they hadn't been told about our electricity supply and so had the wrong equipment with them. So, that was another mistake as photos were taken of everything so someone should've known their job. Could hear them swearing from upstairs. Second team were clean, efficient and polite however but did have to go and buy extra cable as I wanted the cables outside not running through our room. This was also supposed to have been noted in the initial consultation. The scaffolding was left up for weeks afterwards. And finally between Project Solar and electric companies I have had no savings as I'm actually paying for the electricity that the panels generate. Project Solar should have told me to ask my electric company if solar panels were compatible with my meter. I found out after receiving my electric bill and 6 months of heartache that they aren't. I will have to switch my panels off as I can't afford to pay national grid rates for the electricity they are producing plus what we actually use from the grid. They should've done better!
Pretty well-explained, quick service, good quality.
Spent several hours with the salesman who explained everything in detail and answered all of our questions with no problems. Soon had an instillation date, which unfortunately had to be moved back to due potential problems with asbestos but that was quickly sorted with no hassle. Instillation team were on time and worked quickly and cleanly and the solar panels were up within hours. Have had lots of contact with the after sales team ensuring everything is ok, which it has been. Highly recommended.
This company has pesteted me with numerous phone calls. Saleman pushy on telephone kept telling me he had made an appointment to come out and talk about the panels and that they were on my street right now look out of my window. It became quite destressing as he wouldn't listen to me. I said I needed to speak to my husband to which he replied that he had booked appointment so I had plenty of time to talk to my husband!!!. I did day due to health reasons I would prefer him not to book appointment he just would not listen. His parting shot was he would ring me back !!!. In the background there was clapping and shouting which he laughed at. I do not want this company to contact me again. If we wanted something we will shop around. Terrible Pushy service.
Constant daily barrage of phonecalls with different area codes! Block each one and then they start again. Will be complaining to the ombudsmen tomorrow. Avoid avoid avoid!!!
Everything about Project Solar was really good, from the first contact to the after install help, except for the scaffolding company that was subcontracted for the job. They were rude and obnoxious, they also didn't listen or answer any questions they were asked regarding the scaffolding. All in all, Project Solar is a very good company but were let down massively by the scaffolding company.
Brilliant brilliant service and great equipment also. Would definitely recommend to everyone. project management was fantastic A+++++++
Project Solar UK quickly arranged to survey our property, explained their system very well and promptly fitted the system with minimal fuss. I am now enjoying reduced energy costs even in Winter.
5 star company, would recommend to anyone!
From the word go project solar were very professional and friendly, it was only 9 days from the initial call to the system being fitted. The serveyor was very informative and helpful then all the fitters friendly, polite and thourough, they even cleaned up after themselves. I love using the suns power, not only is it saving the planet but also saving me money in the process.
from the sales guy to the fitters.excellent service.
Wow, what an amazing service! Brilliant install!
very pushy salesman also got quite aggressive when I said I wouldn't agree to anything that day! After 3 hours finally got rid of him only to be bombarded with phone calls. Wouldn't go near this company
Everything before installation is good.on my installation day 23.06.17 the roofer came upto my property but suddenly felt ill and he couldn't do the job and your company didn't have any back up roofer to do the job on the same day and now it will be done tomorrow on 24.06.17 I would have gave 5 stars if it had been completed on the installation date
Kevin Adams-2017-06-15-Mr Simnett NE26 2AY Kevin made an appointment and visited me. He gave a detailed explanation and answered all my questions. It does seem a good plan but since I have other investment priorities I have decided not to proceed with your offer. On telling Kevin this, I was pleased that he did not adopt any hard sell persuasive tactics . Thank you.
Great experience. No mess installers pleasant and efficient. Would recommend definitely.
Solar Panels were installed quickly! Installation team were friendly & Helpful - all round we are very happy with the service & after service we have received.Job well done
Salesman knew the product and was well versed with all the relavant data - infact for anyone with a limited mathematical facility the data could easily overwhelm them. The instalation team arrived on time, had all necessary components, installed all panels (which are neatly positioned) and related equipment quickly and with minimal disruption, including components in the attic, airing cupboard and garage. Explanation of how to run, manage the system and its software was good although just a little rushed. Installers were solicitous. There is inevitably copious paperwork with this type of property installation but this was well explained and there are numeous helpline numbers to call depending on your problem. In being only nine weeks in we have yet to achieve any actual financial return but the electricity we purchase from our supplier has considerably reduced. All in all a company and product performance as you would wish.
We had Project Solar fit our beautiful solar panels and can rate them at 5* all the way. From the visiting salesman to the after sales care we have been very impressed. They have kept us up to date all the way through and the fitting went really well. We are thrilled with the product and the service. Plus the guaranteed income and all the information provided. 10/10
Arrived on time excellence service very polite and helpful on phone
Fantastic company to deal with. From initial visit through to getting my paperwork complete there was always somebody on hand. My system has now been up and running for over a year and has saved more than what was quoted at the time. I have referred 3 friends already and they have not let me down ( you are always a bit worried something might go wrong when you recommend people ) Thank you Project Solar
I have no reservations in recommending Project Solar UK to anyone thinking of installing solar panels, very professional from start to finish, everything explained clearly and simply. System installed quickly and efficiently with great support from the customer support team before, during and after installation. There may be slightly less expensive systems on the market but doubt if as good as Project Solar UK.
My house registered in my sole name but my partner needs to be there for the 'presentation'. WHY? he wont be paying for it and its not his name on the title deed. Taking my money elsewehre.
Do not touch this company there are there to rip off the public , any chance over charge is put in training , high pressure sales techniques based on fear , They breach all the RECC , Consumer Codes , The public are sitting ducks to be ripped off . They do not pay their self employed staff and lie and lie . On my training course everyone left after six weeks , Project Solar the double glassing company of the Solar World , its all about getting rich quick , Rip the public off and by a Porsche . Massive pressure to put contracts on finance because they get a kick back . half the advertising is based on free systems or non existing government schemes to get sales reps in the door and do a heavy sale RIP OF COMPANY
Nothing but spam calls from different numbers. Three calls today alone. AVOID
Area
Opening times
- Monday9:00 AM – 6:00 PM
- Tuesday9:00 AM – 6:00 PM
- Wednesday9:00 AM – 6:00 PM
- Thursday9:00 AM – 6:00 PM
- Friday9:00 AM – 6:00 PM
- Saturday10:00 AM – 4:00 PM
- SundayClosed
Additional information
- Incorporated 2011
- MCS NAP-17166
- Free quotes
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