The Minel Group Limited

Great installation, just the right size of array, paying off already. Good advice and very helpful after sales. Thinking of adding another battery already!

The team were amazing from 1st contact , explained the process expertly and were never pushy , the most friendly company that I have ever dealt with and 100% professional and experts - definitely made the right choice getting solar panels and batteries fitted by Minel , I looked at other companies prior to picking Minel and I’m so relieved that I chose them as they have been perfect/ punctual and friendly add onto that there expertise - amazing Job , thank you

I was really happy with the work that the Minel group did in replacing my Inverter last year, and bird proofing my PV cells this year. I found them to be professional to deal with, and each time the work was completed efficiently. Although pigeons are still 'hanging around', as I was told they would, they are no longer able to build their nests underneath the panels, and cause damage. I am happy to recommend the Minel group - 4*'s, not 5, as it was expensive.

Minel has been superb with the installation of my solar panels and battery. Communication has been both respectful and polite, but also prompt, frequent and efficient, explaining every step of my investment. Even considering the amount of questions I've been throwing at them! From the initial calls and house survey to the fact that they arranged everything regarding scaffolding and the electrician, Minel got the job done with no issues, and left me with a mobile app to confirm the performance of the whole system whenever i want. Very gratifying! I'll gladly recommend Minel Energy to anyone.

Six years after our PV installation was fitted by Minel we are well on our way to break even, no issues and original calculations are spot on.

From start to finish I was impressed with the information and level of service provided by John and his team at Minel Energy. John provided me with clear options and detailed information and let me decide which was right for me - I never felt that I was sold the system rather I bought the solar panel system. John was able to answer my questions and I was impressed by the fact that the team installing the system carried out the site survey so they knew exactly how the system could be installed. The installation team were very experienced and professional and the installation over 3 roofs was carried out in a few hours and the electrical team then connected the system to our house. Once complete, John quickly provided the information needed to apply for the smart export guarantee. Thanks to John and the whole team I would definitely recommend Minel Energy for installation of solar panels.

Very quick and helpful service

Engineers arrived at agreed time Work carried out efficiently, inverter replaced as required, Solar Power system running effectively Good communication with engineers Work area left clean and tidy

After looking around for someone local to fit a solar batter I found Minel Energy. I sent an enquiry and John Wade came back to me in no time. He gave me a lot of useful advice before going ahead and arranged to have battery fitted just days before Christmas. Electrician Jonny and team came and spent all day with us. They were a great team, explained everything, very friendly. I was so impressed that I asked if they could do some further electrical work which they have also completed and with complete satisfaction. Well impressed with Minel Energy. March 2023

I've just had solar panels fitted by Minel Energy and have been very pleased throughout the whole process. I dealt with John Wade who was very helpful and not pushy (which was a big plus for me as I hate hard sales). The cost was very competitive and installation went very smoothly. Took about half a day for the panels (10) to be installed on the roof. The electrician fitted an invertor in my loft and whilst he had a tough job getting the cabling routed through to my consumer unit there were no complaints and everything was very tidily done.

We have got our both commercial premises done solar panels fitted from John, Best team , clear on communication, well planned and organised, thanks again , hope fully will be using them in future.

Used Minel Energy in the past and satisfied both then and now with the installation and service

Just had 8 pv panels fitted, at a very competative price, dealt with by knowledgeable, competent and courteous professionals,thanks again to John and the lads.

Very rapid and professional service. Everything was explained clearly and we were generating power straight away. Faultless service with a high standard of customer care.

We had solar panels and a battery installed. Very happy with the service we received both from John co-ordinating and advising on the phone to the electricians and roofers installing the system. Quick response to our initial enquiry and excellent communication throughout. We never felt under pressure but were given good advice to get the system that suited us. After the installation was complete the paperwork we required to change to an electricity supplier that would pay us for excess electricity generated came very promptly. Thanks Minel !

Good price , good workmanship , very knowledgeable.

Quick response to a phone call and following instructions sent video and fault diagnosed. Within a couple of days men fitted new inverter and is working well. Fitters very friendly. Would definitely recommend. Thank you John.

Fantastic job. Replaced another company’s faulty inverter and installed batteries. Really professional workman, very tidy and all done within 2 weeks of contact. Would highly recommend to anyone. Thank you.

Contacted Minel after fault with PV system. At their request I forwarded a video of the message appearing on the inverter screen from which they diagnosed the source of the problem. Within days scaffolding was erected and the repair carried out together with bird proofing of the PV array. A speedy and effective response by the repair team and The system is working fine.

Very professional and quick at coming out to do the job great guys who did the job

The Service is Excellent⭐⭐⭐⭐⭐ Our Inverter was broken and they were the only people who would touch it.every one else said unless they had installed they could not fix. I spoke to John Wade of Minel Energy and it was sorted price installation and to save a fee for home visit All I had to do was take video of inverter and couple photos rang me back in 20 minutes. That was Thursday installed by Tuesday the guys are lovely very polite and professional. Excellent professional service well done Minel Energy and thank you John Wade.

This company solved a tricky fault with my solar system which no one else could do They did it in the cheapest way too Highly recommended and in fact im looking at battery install with them next year

Had very good service from start to finish. Very helpful. Have referred them to friends.

It is sometimes difficult to find a Company that truly understands and cares about their customers. If you are contemplating the installation of Solar Panels then I strongly recommend that you give John Wade a call at Minel Energy. The administration is always prompt, polite and John never tires of answering questions, however obvious the answer might be and promises for information, documentation and further communication are always kept. Add this to an installation team who started work at 7:00 am, didn’t finish until 2:00 pm on the same day and when they left we were producing our own electricity. I would have no hesitation in recommending this Company and would gladly give them more stars if I could! Trevor Hewitt

Have to share my experience about my yesterday instal of my new PV system from Minel Energy In a word it was Excellent, from the first contact with the company they understood my needs advised the best way to help and they were very helpful. The installation went smoothly very professional. The installation team worked very good they cleaned up all the rubbish and took them away very tidy. Also explained how the system works. It was great job from start to finish. I would recommend this company without any hesitation, as I am sure, I now know how good they are. Thank you very much a very very happy customer Raymond F

I'm so pleased I contacted Minel Energy for a quote for solar panel and battery installation. Knowing little about the subject, such as what size battery would be right for our house, I was grateful to John on the helpline for his advice - the right mix of technical expertise without the hard sell. It made for an easy decision in accepting Minel's quote. John kept me updated at each step, such as when the team would arrive to assess the property, likewise the electrician. All the team arrived at the stated times, and clarified the work that would be undertaken. Even when the scaffolders had to postpone, pointing out that the power cable to the house would need to be shrouded first, John was very helpful, and promptly rearranged the appointment. The fitting of nine solar panels and a 5kW battery was all completed on the day. The electrician gave us a demo of the battery, so we could have an idea of its capabilities. They were a great team, very courteous to us, and diligent in tidying away afterwards. John was prompt in following up, making sure we were satisfied. He also created our account to enable us to log in to check the daily stats of power generated and units used (very addictive!). He also advised us of the scheme enabling us to access off peak units to store on the battery in the winter months, and supplied us with all the necessary documents within 24 hours of the completion of the work. We're delighted with the support from John and the team, and I would have no hesitation in recommending Minel Energy to friends in the neighbourhood. Thank you, Minel Energy!

We have had solar panels installed on our south facing roof by Minel. Excellent service, very good price and given the current high demand for solar the whole process was much quicker than I was expecting.

Had Minel Energy to remove solar panels already installed by another company. The crew turned up nice and early and soon dismantle all panels and stored them safe and secure in my garden. Another company then repaired the roof. A quick call to Minel and the crew returned within the week to replace panels in atrocious weather. Definitely a five star company.

Can’t fault the service, product or installation. The pre order advice was fantastic. The battery storage was fitted within a day with minimal disruption or mess. The end result is a substantial reduction to our energy costs. All in all I am extremely happy with Minel Energy and have no reservation in recommending them.

I was really pleased with the work by Minel Energy. I hired them to deal with mistakes made by another solar company (who are now out of business). The previous company hadn't notified the DNO about the solar panel installation, but these guys were able to come out to replace the inverter and then notify the DNO properly. The first engineer wasn't able to visit as he tested positive for Covid. I appreciated the company taking that seriously as my partner is immunocompromised. The next engineer who visited (just a couple of days later) got everything done quickly. Unfortunately the monitoring device wouldn't connect, but they were around again in less than 24 hours to fix that. Initial job communication was able to be done through WhatsApp (e.g. sending a photo of the MCS certificate), which was nice and efficient. The person I spoke to on the phone with my initial enquiry was also very polite and helpful. If I need any further work or servicing I would definitely use Minel Energy again.

Have had huge difficulty finding anyone to replace our inverter, given that the original supplier is no longer in business. Then we found Minel and the job was done within a few days and we're back generating again. The company deals with you electronically which is very efficient and speeds up the process. I was asked to check our old inverter and send a video of the display to help diagnose the problem without a call-out. Good and speedy service

Mirel Energy removed our solar panels and reinstalled them whilst we had our roof repaired. They also carried out some electrical repairs to the system. They were very friendly and helpful and gave a detailed breakdown of the costs involved. They kept me informed at all stages and John even regularly communicated with me whilst on holiday. Hopefully I will not need their services again but would not hesitate to reuse them.

I was very pleased with the service from john and his team . We had a replacement inverter within two weeks of their first visit . We were kept posted on cost and we had today our system fixed as promised by Chris who arrived before nine o’clock as arranged would certainly be using them again in the future

After repeated attempts to get my solar panels repaired, I found Minel. I emailed with little hope however I received a phone call from John on the same day (Sunday). I explained my problems to which he offered a very reasonably priced solution. Without going into too much detail, his team came out diagnosed the problem which ultimately was a lot less expensive the originally thought. I CANNOT RECOMMEND Minel highly enough. If I could give a twenty star review I would. John was a delight to deal with and his team were brilliant, professional, friendly and efficient. Don't look anywhere else speak to John..

No complaints at all about this project. Friendly efficient fitters every time they came. No hard sales pressure just friendly information and good, efficient service. Would and have been happy to recommend

Work carried out quickly and efficiently , very happy with our solar panels.

Very happy with their work, super quick, very communicative, one tiny bump during the quote/contract that was resolved very quickly, a very happy customer.

just had solar panels installed by Minel Energy, everything were spot on, great services and friendly helpful people. specially thanks for John and Tim. highly recommend.

Very good communication from John, even out of office hours. The engineer attended promptly at the time stated, extremely efficient and very pleasant. Up and running again within an hour. Would definitely recommend this company.

Contacted John along with several other companies when looking for a quote on solar panels. He was extremely efficient in getting back to me and was able to answer all my questions thoroughly and provide helpful suggestions. Although the quote was competitive we ultimately went with another installer but would highly recommend if considering solar in the north east!

Minel supplied detailed info when quoting and giving a couple of options at fair price for roof based solar PV system. Install completed quickly and professionally and system generating as predicted. Very happy how was advised and with the completed installation - 4.05kw with 2x5 panels facing east and south.

Just had a PV system fitted by Minel. They were excellent from start to finish. Quoted along with 3 other very good companies from the area. Proposals and figures very similar for similar kit and were very competitive. The comms from head office were excellent with answers to questions always quickly responded too. The survey was also very smooth in that the guys carrying out the work also did the survey which was great. The site team were excellent very polite and good humoured. They also spotted 3 broken roof tiles before the job started which they fitted free of charge. Also pointed out another small fault left by bellways and provided a photo. The install was quick and tidy including the internal electrics - even hoovered up afterwards. The scaffolding was erected quickly and removed quickly once we were happy with very little evidence of ever being up. All the appointment times were kept including the first survey which they carried out first thing before I went off to work which was really useful. All in all a great experience which the panel’s performing well. If it helps I would use them again and already recommended to a friend.

Just had our solar system fitted today and can’t begin to say how good the lads have been. The service from start to finish has been brilliant. I spent a lot of time researching before I settled on John and his team. I’d definitely recommend them. Thanks lads it’s been a pleasure.

Very simple and effective process from start to finish. Great understanding of the tech as well as the financials behind the proposition. Engineers were tidy and polite. Great experience and would recommend. JR

Knowledgeable, prompt, and great customer service throughout the process. Compared to other local suppliers who failed us miserably, MINEL were a joy to do business with. Thanks again to all involved.

Great price and absolutely excellent service. Answered every question I had with clear and helpful explanations. Delivered the installation exactly on time and with a great fun crew and electrician. Follow-up has been conscientious and much appreciated. Highly recommended.

Quick response after my initial contact, options talked through and suitable arrangements made for team to make investigations. Due to the fault being on the roof caused by work done by another company (pigeon wire fitted) his team re attended to allow scaffolding to be put up and matter is now resolved. Found him to to be fair and open in his dealings with me. Overall cost seemed very fair.

Minel Energy were able to offer competitive pricing for a roof based solar panel installation, and able to offer a quick and flexible choice of installation dates. At all times they were available to offer advice and answer queries in a timely and helpful manner. The actual installation process was conducted extremely efficiently with an absolute minimum of fuss and mess. The office staff (John) and all installers were friendly, polite and in every way a credit to the company. We would thoroughly recommend Minel to anyone looking for solar panel work.

The Minel team were willing to take on an older PV system when many other companies wouldn't. After an initial consultation, the inverter was replaced, the older parts of the system disconnected and made safe and a new monitoring app set up. We're back generating again which is great! Thanks to John and the team

I have recently had dealings with Tina Gibson who was looking after a mutual client’s mortgage application. As an estate agent I have dealings with financial advisors everyday and most of the time you never hear from them, they never return your calls and do very little to push the sale forward and do not understand the conveyancing side of things, I am pleased to say Tina is the opposite to the norm she was always on the end of the phone knowledgeable and helpful. I would strongly recommend Tina and hopefully she will be looking after the mortgages for more of my clients going forward.

Good design and installation Very poor after sales service