The Solar Bureau Ltd

Fab, well designed solution by Chris, installation was handled brilliantly as there were several challenges to overcome with my property and the guys were super neat and tidy. The system has been in for a few weeks now and is out performing all the estimates. Thanks!

I couldn’t be happier with my solar panel installation and would highly recommend this company to anyone considering making the switch to solar. The company was recommended to me by my neighbour, which gave me confidence from the beginning, and they absolutely lived up to my expectations. From the first point of contact through to completion, the service was second to none. The team was professional, friendly, knowledgeable, and made the whole process feels straightforward and stress-free. I’m always nervous when making a big financial commitment, but everything was clearly explained and handled so efficiently that it made the decision feel much easier. In just two weeks since installation, I have already saved over £150, and I only wish I had done it years ago. • Recommended to me by my neighbor, which gave me confidence from the start • The full installation was completed in just 6 hours • The whole process was seamless, well organised, and stress-free • The team was professional, efficient, and happy to answer questions • I have already saved over £150 in just two weeks • One of the best decisions I’ve made, and I would highly recommend this company. John Derby. Thank you

Retrofitted solar panels into my home which already had a battery and ev charger. Initial install went smoothly and then worked with me to get all the separate components working. Have full view of what each bit is consuming/producing and following their advice have now automated a lot of the system, so it just works by itself. Highly recommend for installation and aftercare.

Contact with the solar bureau throughout the experience was good. On the day of installation Matt called to advise arrival time. Minimal disruption during the installation and everything explained at the end how the system worked. Small delay in scaffolding being taken away afterwards which was resolved after a call. Overall pleasing experience

All round an excellent job done by The Solar Bureau. After a less than adequate job done by a previous installer I was nervous about going through it all again. I needn't have worried. Every member of staff I worked with was professional and I felt committed to ensuring that the job was done right. And it was. The installer on the day was so knowledgeable - I learnt so much about Solar and Battery systems, especially about how to maximise their benefit. Two week in and we still can't get over the energy saving we are seeing, and it's not summer yet !

Had a fairly good experience with the installation of our PV system. Always found that interaction with the staff was polite and courtesy. The PV system was installed to a high level of professionalism. But we did have to wait far longer than their 10 working days to have the scaffolding removed, turned out to be 17 working days in the end and after several chasing calls/messages to Solar Bureau. Overall happy with the system thats been installed.

They did everything exactly as they promised. All staff we engaged with (those fitting the equipment, and those in the office) were really helpful and friendly.

Way too early to comment on the quality of the hardware installed (hence only 4-stars so far) but the installation guys were friendly, efficient, tidy and knew their stuff. Dealing with the Solar Bureau office was 'painless' but if I have one minor gripe then better comms on the status of the installation team would have been good...I shouldn't have had to chase to find out if/when they were turning up or why they were delayed....but that is a very minor gripe and they remedied that issue by completing the job in one day rather than two.

Chris at solar bureau was fantastic in answering my multiple questions before I purchased. However , as like others are reporting the fox app is not the most intuitive to use, my husband also has struggled. Following advice from the solar bureau office to amend my battery schedule I tried to do this and since har not had a charging battery or working inverter. App error messages and the solar bureau have not been reliable in fixiing nor helping me fix this . The app could do with simple instructions and what to do when setting charging parameters. Quick guide and mode enabling are not turning off then won’t turn off, error messages etc. surely a simple here’s how to set your battery charge times video etc should help many people and resolve some customer service headaches

As a community centre run as a charity we needed to get a grant for PV Solar and battery storage, which meant various quotes. After researching the differences we decided that Solar Bureau was the company we were best prepared to work with and we were not disappointed. For months we had to jump through bureaucratic hoops with the district and parish councils as well as National Grid, mainly because we are deemed to be a commercial building. After nearly 12 months, and a lot of patience from Solar Bureau, we had our install completed. Great workmanship from Rob the installer and from the team at the office - Sophie, Siobhan, Christina and Adil. If you want a good job at a fair price check these guys out.

I have given 2 stars to The Solar Bureau because apart from the person that installed the solar panels, the whole process has been a series of delays, lack of communication and overall inefficiency. We pay the intial deposit on 12/08/2025 and the solar panels were finally installed on 19/01/2026. It involved a lot of time on our part to contact the company to requests updates and clarifications. Currently, we are still waiting for the scaffolding to be removed, which should not have taken longer than 10 days and again we had to spend a lot of time communicating with the scaffodling company ourselves. Basically we project managed all the way!

We just had solar panels and battery installed. Solar Bureau have communicated with us regularly and clearly throughout the process, and the installation itself was very quick (half a day) and it all looks very neat

Scaffolding up on Thursday and Solar Panels installed on Saturday. Unfortunately the sun was setting by the time the work was completed so I was unable to see power coming, but the next morning power was been generated, feeding my appliances and the battery storage. Scaffolding and Installation Team where very polite and electrical work was done very neatly. No stress or bother. 5-stars from me

I always found the people at Solar Bureau helpful when I was looking at having solar panels and batteries installed at our house. They designed two options but I managed to change this to what suited me as I wanted either one or two batteries as I wanted a large storage capacity. Their price was still less than another well known Solar Company and this included a large saving on the scaffolding price. My system was installed this week and it seems to be working well.

Very good process throughout. Bought a solar panel and battery system as part of a Council organised group buying scheme. Communication was good throughout, with surveys, plans, queries, etc all dealt with promptly and efficiently. The cost appeared to be competitive and installation was done very professionally - the installers were considerate in that they went away on the first day, because of heavy rain and so they were concerned it would get into the un-felted roof space during installation. So despite a long way to travel, they came back the next day instead. Would recommend the Solar Bureau, especially if they are chosen for your own local group scheme.

Well managed project - dates provided and agreed were met and any questions answered quickly. The installers were great, discussing the best options and completing the job within a day and very neatly. Very professional all round would recommend.

We had our solar PV system designed and installed by Solar Bureau. The team walked us through every aspect of our solar PV installation, patiently answering questions and adapting to our requests along the way. What impressed us most was their transparency—we never felt left in the dark, and updates came regularly throughout the project. On installation day, the crew demonstrated exceptional professionalism, maintaining a spotless work environment while executing the job with impressive speed and precision. It was refreshing to work with such a dedicated and competent team.

A fantastic overall experience - from proposal to installation to aftercare - every question was answered and all interactions were extremely professional. I also want to specifically highlight both the scaffolders but mainly the installers - amazing work and very communicative throughout the day and we really appreciated the time they took to go through the system with us at the end when it was all set up. I wholeheartedly recommend The Solar Bureau!

I had an excellent experience using The Solar Bureau. I purchased a system through them via my councils auction buying scheme, but not once did I feel less than an individual customer. Any questions I had were promptly answered. The installation of the scaffolding was very professional, however, it was the installation of the panels and battery that really shone. Our installers were brilliant and did a fantastic job. Very neat and tidy.

Excellent Service - Scaffolding up quickly panels and system installed next day by very helpful and pleasant engineer. Would highly recommend.

A really positive experience across all aspects of the installation. The communication from the office team was great, the installers were fast and tidy and the scaffolders even fixed a downpipe. The installation team suggested that I could get more panels on the roof so I contacted the HO team, got a revised quote that day and the revised installation was completed a few days later, once they’d picked up the additional panels. I have to mention Siobhan and Lamont who were great throughout. I’d have no hesitation recommending this company.

The Solar Bureau did a great job of installing my solar equipment and they have been very good at handling my questions during the process too. The only downsides have been 1. trying to get the scaffolding taken down as it's still erected over three weeks later and 2. delays in getting my DNO confirmation, which I need to begin my export tariff application, though this is dependent on Power Networks.

Last week I had 6 panels and a 6kwh battery installed. The Solar Bureau were brilliant! It was so smooth from the survey to the installation. Siobhan was very quick to reply to emails and book everything in. The scaffolding was installed 3 working days before the panels were due to be installed. It all went up without a hitch and very quickly. Unfortunately that afternoon I received a letter saying that there was a planned power outage scheduled the day of the installation! I was worried that it would be a nightmare for them to reschedule the installation but they came back to me extremely quickly and changed it to the day before. Rob came to install the solar panels and was absolutely brilliant! Very professional and just an all-round lovely bloke! I very cheekily asked him if he could also drill a hole in the wall for me so I could feed a wire for my doorbell and he generously fitted the whole thing for me! The day after the power outage I had an error with the CT clamp. Adil was very helpful and talked me through resetting the system to see if that would sort it out. Unfortunately it didn’t fix the issue but they booked Rob in to come and have a look a few days later and he sorted it all out. Everything is working perfectly now and I’m so thankful for how supportive they were with the unfortunate issues that were completely out of their (and my) control! If I was being picky I would say the only area that I feel they could improve on is how they measure the roof. They fly their drone up to generate the plans and use that to get a measurement. I asked how many panels could fit and using the plan they just about managed to squeeze in 6 panels in the plans. However, in reality they were able to fit very easily and I could have even had an additional 2 panels installed. It seems like the drone isn’t particularly accurate for roof measurements. That doesn’t detract from the fact that everything else was excellent! I cannot recommend them enough!

Installation was completed on time and quickly, all the equipment seems well made and is delivering in line with expectations. Communication and customer service from Solar Bureau excellent.

Great install, the guys were really professional and we’re pleased with our new panels and battery set up

My experience of The Solar Bureau has been nothing short of exceptional. Every member of the team I engaged with demonstrated courtesy, professionalism and excellent customer service. From registering interest, to survey, scaffolding and install, the communication has been very good. On the day of install, Rob arrive early, managed my expectations on the works he needed to complete and kept me updated on progress. I must say, it was pleasant having periodic chats with Rob as he's very knowledgeable of the industry. Pleased with the experience and the work done, everything has gone well so far and I am looking forward to enjoying my renewable energy. Huge thanks to Rob, Siobhan and the rest of the team (apologies to the three others I met/spoke to but can't seem to remember their names - surveyor, pre-install rep and post-install rep), you have all represented The Solar Bureau in very good light. I will highly recommend The Solar Bureau to anyone interested in renewable energy. Cheers Team SB!

Very efficient organisation with friendly and helpful installation team. Could not have expected any better service. Team worked hard and made sure I was happy at each stage to ensure cable runs were acceptable. Great job well done, Thanks

Fantastic job done from start to finish. Customer service was outstanding from everyone involved. Their prices were so reasonable, in comparison to other quotes, I decided to max out on panels after receiving two proposals from them for comparison. I was worried about where the battery and inverter would end up going, but the surveyor easily found a good spot where it’s out of the way. Scaffolding company and installation team did a great job and were polite, respectful and tidy. I must mention the guy who did the electrics as I have never seen such neat wiring and attention to detail when retrofitting electrics through the house into the meter. Top job and would thoroughly recommend.

A neat installation, carried out in double-quick time. We are looking forward to seeing the savings already apparent becoming even more substantial.

Solar Bureau were very helpful all way through the process Central Bedfordshire area. Many thanks to the whole team. Would highly recommend.

As a bit of a sceptic concerning solar panals I went along with Solar Together as proposed by Tracy Brabin (West Yorks mayor). The auction winner was The Solar Bureau and the price quote was very attractive. The chaps (Aranas and Gunida)who fitted it worked brilliantly in poor conditions and completed in time..The battery,inverter and gubbins are a piece of technical art on the outside of the house and looks great. The app is clear and easy to use and the back up from Chris and the technical team is always first class. I really can't fault any of the whole process,team and equipment.Thank you John H Otley West Yorks.

I am very impressed with The Solar Bureau. They were very professional from start to finish. Everyone I spoke to: the people in the office via email or over the phone, the guy who came to survey the house and the two men who installed everything, they were all always very polite, friendly and knew exactly what they were talking about. My solar panels were installed last week and it looks fantastic, I am very happy with it all. I would totally recommend The Solar Bureau to anyone looking to get solar panels.

Friendly, efficient and tidy, and made a very neat job of installing the battery and inverter. Would recommend.

Great experience with Solar Bureau through the Solar Together scheme in Bedfordshire. Good communication at every stage and very flexible with dates at each stage. Would recommend

Solar Bureau recently completed my Solar PV and Battery installation which was via the Bedfordshire Solar Together scheme. They did an outstanding job, very professional and helpful, communication was clear and they always responded back to any emails or queries. I wouldn’t hesitate in recommending their service. - Mohammed Uddin

Excellent from start to finish. Everyone from initial point of contact to final install, friendly and professional. Very pleased with final system.

Professional; explained the process and very helpful

My installation was done very quickly after the application in the Bedford solar together scheme. I was given a liaison number for any query I might have and a uav survey was done in quick order. Not long after that I was offered a solution which I could adjust to my requirements and after acceptance, scaffolding was arranged. A very professional installation was then done, and the scaffolding removed 2 weeks after it went up. All the paperwork then came through not long after. I'm very pleased I went ahead with this, and can recommend this company.

Fantastic service from start to finish, communication was very good there were no hidden or unexpected surprises, would thoroughly recommend Solar Bureau,

Excellent, professional installation. Can’t ask for much more to be honest .

Very happy with price, speed and efficiency. Recommended

Professional service, speedy and tidy installation.

Thanks to the Luton Council for organising a bulk discount for solar panel installation and introducing The Solar Bureau company for the installation. Had a happy experience dealing with The Solar Bureau, from timely communication to timely installation, this company is well organised and good at their job. On email and in person, dealt with people in the know and very polite and experienced. Best wishes to The Solar Bureau, in helping the enviornment.

Excellent service from start to finish. Swift communication and any queries were answered within 24 hours. Fitters were fantastic. Very helpful and detailed with their information, fitting done by mid afternoon. Non-intrusive in the house. Thoroughly recommend the whole process.

Excellent communication throughout, the installer did a fantastic job, very happy with the results so far.

Highly Recommend! Great Service and Price!. I've just had a new install: --14x JASolar Panels --6kw FoxESS H1 Inverter --~10kw FoxESS EP11 Battery The team at solar bureau were great, very easy process getting a design, to getting it fitted. Approx £4-5k less than a similar install quoted via Octopus. I also wanted a Modbus controller installed to have greater control over the system, despite this not being something that comes with it (I bought it separetely), the guys on the day were brilliant helping me get it wired up from day 1. My only complaint was related to the scaffolder who didn't turn up, however when solar bureau became aware they dealt with it finding an alternative which kept my install date on track. You won't be disappointed....

Excellent experience from quote to installation.

I am very satisfied with my dealings with the Solar Bureau. For the record I was introduced to them by Solar Together West Yorkshire – an initiate from the mayor of West Yorkshire. From the initial survey to the final installation, the staff were approachable whilst demonstrating professionalism and expertise. The process was not rapid. A delay was down to Northern Power who were required to approve a G99 application - they had a backlog of cases. Whatever, the installation process was seamless and efficient. The installers were punctual, respectful, and left my property spotless. Post installation, Adil was very helpful in guiding me through setting up the Fox Cloud App. This was a good experience.

I had Solar Bureau fit a PV system through the West Yorkshire Solar Together scheme and it has been a really positive experience. I had an interrupted install due to needing remedial roofing work and they were helpful and efficient in re-booking the panel install. The fitters were helpful, knowledgeable and got the job done quickly and efficiently and the office team have kept me in the loop all through the process. Really happy with the outcomes and my new system.

We have just had our solar panels fitted today and we are very pleased with the whole process from start to finish. Our contact at Solar Bureau was Amil Certel. He kept us well informed at each stage, was very easy to contact and dealt professionally with any queries we had. We rearranged the date with the scaffolder who arrived punctually and worked very hard on his own to errect the scaffolding. The installers also arrived on time . They were polite and were very professional. We were consulted on the placement of the inverter and battery and informed of when the Electricity in the house was going to be switched off etc. The batteries are already working and generating solar power. We are now awaiting the arrival of our welcome pack which will arrive very soon as we have just paid the balance. All in all a very positive experience and would not hesitate to recommend the Solar Bureau.

I had solar panels and a battery installed using the West Yorkshire group purchase scheme . The Solar Bureau we the chosen installers and they designed a system suitable for my detached garage. The design team were very helpful as the system needed some radio communicators to avoid a long underground cable from the garage to the house.The installation team were excellent and left everything neat and tidy. Unfortunately the manufacturers specified an incorrect part for the communication system which delayed completion by several weeks but the Solar Bureau were good at keeping me informed of what progress was being made to sort the problem. The system is now working properly and they have provided all the documents I require to join an export tariff. I would definitely recommend them for a solar installation.

Friendly, polite and efficient fitters. Everything happened on time and at our convenience. Would definitely recommend.

Fairly straightforward experience except an issue with scaffolding co not turning up for which we appear to have received some compensation. Installers of the solar panels were very good

Good communications via clear emails and phone calls. Excellent installers who took care to make the installation as neat and tidy as possible and took time to explain the system and answer any questions.

Solar Bureau have been very easy to deal with during the installation process of my Solar System. The service and effective and efficient installation has been great.

Good communications and straightforward process from start to finish. Installers did a great job, checking details with us as they went along (where we wanted the battery installing etc). Really pleased with the panels and glad we took the plunge

Right from the start of our solar panel with battery journey, The Solar Bureau have been excellent. We enrolled in a local initiative to encourage more people to use self generated solar energy so didn’t go directly to The Solar Bureau. However, the surveyor was excellent. He spent plenty of time looking round to assess the situation for battery storage as well as assessing the roof with a drone. He talked us through the various possibilities for battery placement and how each one would affect the cables coming off the roof so we could consider the consequences of each choice. Once we had finalised our decision and signed, it was about 8 weeks before we had confirmation that everything could go ahead and a date was set. The 2 fitters (Chris and Liam) arrived promptly on the date of fitting, were polite and more importantly were tidy, leaving no mess behind. They replaced the cracked roof tiles they were aware of. Unfortunately one tile was missed but after a call to The Solar Bureau, this has now been replaced. The system was explained to me after fitting, also with information about what would happen next. As advised, our completion pack with certificates and guarantees arrived within days. I have phoned and e-mailed several times about the app and each time have received exactly the information I required, to help me navigate the system. I would definitely use their services again in the future should we move house and need solar panels fitting again. I would highly recommend them to anyone considering getting a competitive quote.

Solar Bureau recently completed my install via the West Yorkshire Solar together scheme, and I’d just like to thank the whole team for their excellent work throughout the whole solar design, install & support process. I’m really happy with the system and it’s working like a charm. After the initial survey, the solar bureau team were really easy to contact and helpful in discussing options and adjusting the system design to be exactly what I wanted. The installers were punctual, polite & professional. The system was installed quickly with teh kit positioned exactly how I wanted it. After the install the support team have been quick to apply the latest firmware updates and settings I requested. Thanks again, really pleased with the system and highly recommend Solar Bureau

Quick, high quality and good value service, really happy with our new solar panels 😀

The solar bureau were a pleasure to work with. The two fitters that came on separate days were both excellent. It seems these days that quality workmen who take pride in their work are hard to come by. These two guys, however, Rob and Sam were brilliant. Both extremely tidy , knowledgeable and happy to spend time talking through the installation. Their work was outstanding and when they left there was nothing left behind, no boxes, rubbish ,screws, bits of plastic etc. Brilliant. Thanks chaps!

Very efficient service, good communication throughout the pre-install period. The installers were very helpful and completed the job on schedule.

This has been a seamless experience. The installation took a day and a half, and we were generating as soon as it was finished. Very pleased with all the help we have got to get the system we needed.

Excellent products and service, thank you.

Efficient installation. Very careful and hard working scaffolder.

Sceptical to begin with as there are so many bad stories in this industry however these guys were superb. From the initial communications all the way through to the installation they were great. The two guys who carried out the installation were exceptional and I don't use that word lightly. All in all I'm really happy.

First class installation and customer service.

The whole process from first contact to closure after installation has been a pleasure. The information provided was followed exactly giving confidence that each step would proceed as described. The installation team gave some helpful advice and information on how to get the best from the system and what other considerations would be beneficial for the wider house energy needs. A great experience and I would definitely recommend the Solar Bureau.

Good communication with the office. Survey team was friendly and efficient. The install team were also friendly, prompt and worked fast and efficiently. After the install they guided me through how the equipment worked, a top crew.

The Solar Bureau have arranged and fitted a solar energy installation at my former house in the Hyde Park area of Leeds, which I now rent out. It's the first such installation in a street of mainly rented student accommodation, and it sets a good example for other neighbouring house owners to follow. The installation work, taking just one day, was done aspromised, exactly on schedule, and involved minimal disruption to my tenant, who will be able to enjoy much reduced electricity bills from now on. The installers were very polite, and helpful in describing the workings of the system. Im very pleased with the work that has been done, and would recommend The Solar Bureau unreservedly to anyone who is thinking of fitting solar panels to their property.

Fitters we're very efficient. They agreed the best inverter location with me before starting. They worked neatly and did a good job and tidied up. They gave me a quick overview before leaving. The experience would merit 5 stars if I had a confirmation reminder a few days beforehand and if they had called to say when they would arrive on the day.

BUYER BEWARE. The solar installation was fine. The problem we had was with the installation of the Zappi EV charger. Solar Bureau installed a Zappi charger where the cable is not long enough to reach the car being charged. (We were completely new to the process of Solar panels and EV chargers, and didn't have an EV at the time.) They now want to charge us £1600 to replace the Zappi charger for one with a longer cable. We feel it is their duty to install a charger that is fit for purpose. They disagree. We now have a charger that is useless.

Great team - efficient and friendly. Knowledgeable engineers and on time. Thanks for a great experience.

Cannot recommend this company highly enough. From the outset they have been professional and very knowledgeable. From the initial site survey, quotation, deposit guarantee , the scaffolding team and a special mention for Rob the installer a credit to your firm along with Siobhan & Adil .

From start to completion Solar Bureau provided an efficient and friendly service. They always replied promptly to any queries and their installation team were courteous, tidy and helpful. Highly recommended.

An excellent company to work with. No sales talk, just plain talk, with lots of help and suggestions. Every person I spoke to was helpful and kind. Nothing was too much trouble.

Solar Bureau fitted my solar panels and battery in March 2025 and I was very impressed with the professional service I received throughout the whole process. They provided a detailed quote after a survey of my property and gave me several options to choose from, depending on the number of panels and battery size that I wished to purchase giving a detailed breakdown of the energy generated and cost savings of each option. I eventually decided on 10 panels and a larger battery. The fitters arrived promptly on the day and were extremely professional, checking with me and keeping me updated on how everything was progressing throughout the day. They also worked hard to complete the full installation in one day - despite it being a long days work for them. The fitters showed me how to use the new system and check the charging and usage before leaving and from the first night I was using electricity stored in the battery instead of from the grid which was amazing. I would recommend The Solar Bureau without hesitation and my neighbors have already asked about the my solar panels and who installed them!

Excellent from start to finish. We’ve had a great experience with the whole team at solar bureau. The sales/technical team were fantastic in terms of ensuring we selected the right solution to meet our needs, and were very friendly, patient and helpful with all and any enquiries. The admin has been super efficient throughout and the onsite fitting team were fantastic - polite, excellent communicators and very respectful of our property. They worked really diligently and carried out the install without any fuss and did a really tidy job. A really fantastic customer experience and I wouldn’t have any hesitation in recommending solar bureau to family and friends.

Panels fitted efficiently. Finished earlier than estimated.

I had a date booked for installation which Solar Bureau cancelled at the last minute and push the date back by a couple of weeks. When Kyle eventually turned up he explained that his colleague had fallen off a ladder and was off work which accounted for the delay. He fitted some of the components but the batteries were too heavy to lift. On the new date three fitters turned up. Dan, who I learnt was the one who had fallen and two more fitters, Liam and Chris. They worked exceptionally hard and completed the job in a lovely tidy manner. They were determined that they were going to finish it in the day and finally left my house in Yorkshire to drive back to Bolton at 20. 20 that evening. Thank you lads for a job well done. All working fine and I am saving money every day.

Very happy with the panel installation - Matt and Sam were very professional, clean and tidy throughout the installation - placing the key components where I wanted them. Solar Bureau always followed up at every step. Just need to enter the solar world now

The Solar Bureau endeavor to get installation done in one day. The fitters exceeded expectations, turning up before 9AM and finishing by 1.30PM. This included fitting 9 panels to two sides of the roof, the inverter and battery to the side of the house, running all the cables, and connecting to the mains with the power off for only 30 minutes. They were professional and polite throughout and listened to suggestions on where to run the cables and place the equipment. Overall, very impressive.

Great service, workmen very professional and helpful

Arrived on time, unfailingly polite and knowledgeable, full explanation of our new system, completed job as described

Solar Bureau contacted me after I expressed interest in an initiative by our West Yorkshire Mayor, Tracy Babin. All contacts with the firm, either in person with their representatives and workmen, or on email with their support staff, have been very positive and very efficient. The system I have works very well and the only thing that prevents a 5 star + rating is that I find the Battery, Inverter and switches on the outside wall a little open to abuse and am going to have to have them boxed in with a lockable cupboard. JSL Pontefract

Very positive experience from start to finish. The communication we received from the solar bureau was excellent throughout the whole process. They were on hand to clarify and answer our questions and all responses were prompt. They checked in at important points eg after the scaffolding was put up and on the day of installation, to check that everything was as it should be. The installers Chris and Liam were both friendly and professional, respectful of the property and they went above and beyond to get the job finished in a day. They both clearly knew their stuff and despite the late time they finished and the long drive home they had ahead of them, they still talked us through the equipment and everything thoroughly and answered any questions we had. I wouldn't hesitate in recommending the Solar Bureau, very professional organisation who take pride in doing a good job.

Excellent company to deal with. Good communication during the the quotation and survey phase followed by efficient and neat installation. (As yet too early to know about money saving features of the equipment).

Great people to deal with. Lots of communication, tidy work

Excellent service both prior, during and post installation.... Installers very knowledgeable... Amazed at what they got done in 1 day !

Had solar panels and battery fitted on 29/01/25 as part of the West Yorkshire solar together initiative. At all stages The Solar Bureau were extremely helpful and professional. All my queries on the installation, connection and operation of the system were answered to my satisfaction. The scaffolding and installation of the system were completed on time by helpful and professional people. I would recommend The Solar Bureau to anyone thinking of installing a solar generation system.

The past 6 months I've gone through the process of having solar panels and a battery installed through The Solar Bureau as part of a scheme for West Yorkshire. The whole process was explained in full at each step, and I was given a choice of configurations to suit my house. Every time someone came out, they were absolute professionals who arrived promptly on the dates that were given weeks in advance. I gave the final payment last week, and have now received my guidance on how to apply for the Smart Export Guarantee (as was described). Couldn't be happier!

Really good experience. The fitters were excellent and completed the work as promised and on time. Would recommend.

Very efficient and professional organisation, from initial concepts to final installation all actions were very helpful and on schedule. Would happily recommend to any other prospective purchasers of a solar installation.

Easy to work with, plenty of support. Gave me options for the installations to choose from and gave advice. Communication was great.

We were very pleased with the whole process of solar panel installation. Very smooth process, helpful friendly team, including the installation staff who worked so hard during the cold snowy weather. We recommend them!

Excellent company to get your solar system installed with. The best thing is post sales communications. The second best is the value for money. I had an overall good experience with them.

All the information required was clearly set out. Telephone contacts were easy and pleasant. The work was completed neatly and efficiently, working round a heavy snowfall.

A very positive experience. Friendly, efficient and easy to contact. I am really pleased with the work.

The Solar Bureau completed our installation on 11.1.25 and all aspects of our involvement with company have been first class. Our original installation date had to be changed due to the severe weather we've been experiencing recently, but was quickly rescheduled to later the same week. The weather was still unseasonably cold, with snow on the ground, but Liam and Chris arrived and just got on with the job! They worked throughout in temperatures hovering around 0°C, but never complained even when encountering difficulties, which were essentially weather related and beyond their control. They were very professional, pleasant and hard working throughout and respectful of us and our property. We would not hesitate to recommend The Solar Bureau to anyone considering converting to solar energy, reserving particular praise for Liam and Chris for their consideration of us in all they did and for their excellent work. Thank you Solar Bureau, Liam and Chris. Allan Greasley

Really pleased with the installation and scaffolding operatives so far. I found the survey stage more difficult than it needed to be. I’m just waiting for my documents to pass onto my supplier as I paid the balance immediately and the scaffolding to be removed (7-10 working days) . So recommend highly for the installation team up to press. Fingers crossed the next stages will be great too. The staff at “the office” are also in my highly recommend category, they shouldn’t be missed as they arrange this all to go like clockwork and despite the very poor weather experienced it all went to plan.

Very efficient and knowledgeable

Excellent, The installers were friendly, certainly qualified and more than happy to explain everything in layman terms. Contact with office was excellent also. Couldn’t recommend them more highly, all the more so as installation in December isn’t easy.

Solar panels installation was a very pleasant experience. Friendly and helpful installer.

Great installation process, the two guys who completed the work were very polite, respectful and careful throughout.

Seamless process from start to finish. Office staff always responsive to queries. Installation completed by two helpful and industrious guys, with minimal disruption and despite the challenges presented by the property. Had the potential to be stressful, but never was. First class experience.

good service

Highly recommend The Solar Bureau. Excellent service and communication. Solar panels and battery very high quality, and good after sales service.

Great service. The fitters were really good. They had a long day, in the cold, and worked into the dark evening, without complaining. Explained things well. Follow up and admin support also very good.

Despite some apprehension about having solar panels installed, The Solar Bureau has been excellent in guiding me though all the stages from planning to installation. Everything has been explained, queries promptly handled and the engineer who installed the panels was really knowledgeable and helpful. Overall I'm very happy to recommend The Solar Bureau.

The installation was quick and efficient. The installation team were very professional, friendly and tidy. Communication was good throughout the process, No complaints at all.

The Solar Bureau installed solar panels and a battery at our house as part of the West Yorkshire Solar together scheme. The price was very competitive and they did an excellent job. We had a few minor issues/queries and all were addressed promptly in a helpful and friendly manner.

I recently had Solar Bureau install a complete solar system with battery storage and the HyperVault Home Pro 3, and I couldn't be happier with the experience. From the start, Chris was incredibly helpful, answering all my questions thoroughly and guiding me to the right solution without any hard-selling tactics. The installation process was top-notch. Rob and Declan were respectful of my property and did an excellent job with the installation of the Fox ESS-EP11 battery storage, solar panels, and EV charger. They gave great advice on positioning the panels for maximum south-facing exposure. Lamont and Andy also deserve a shout-out for bringing their muscle to help install two additional batteries, ensuring everything was done quickly and efficiently. Every appointment was honored, and they kept me updated on any necessary follow-up visits to address minor issues. The after-sales support has been fantastic as well. Siobhan took care of the MCS certification process on my behalf, which was a huge help. Adel provided remote support to upgrade the Fox inverter in collaboration with the manufacturer, and I received assistance with enabling the Eddi CT clamp sequence on my MyEnergi hot water solar diverter. Overall, I highly recommend the Solar Bureau team. Their professionalism, customer service, and attention to detail have left me extremely satisfied. If you're considering solar panels, battery storage, or an EV charger, Solar Bureau is the way to go!

Solar Bureau installed a solar battery in our house. We already had solar panels. The battery was installed in the garage near existing electrical equipment. Kyle and Dan had first to create a level surface on which to install the battery, inverter and emergency sockets. They worked steadily and efficiently and took special care to leave the garage in a clean condition and explain the work they had done. Both men did more than was expected. Kyle checked the electric meter installation where he discovered and repaired a potentially dangerous loose earth cable. Dan inspected the solar panels and gave us useful advice on how to deal with a burgeoning pigeon problem. Both men were a credit to Solar Bureau. My only criticism concerns the app linked to the FoxEss equipment installed. This I find difficult to use and seems geared to industry professionals rather than customers who use the equipment. But this is a problem the equipment makers should address.

Installation completed yesterday, very efficiently. Let's see how it works now!

System fitted 23 10 24. Solar panels and battery installed as part of West Yorkshire Solar Together initiative. Solar Bureau have been helpful at every stage. Before signing up I had a few queries which they answered promptly, either by telephone or email. The person conducting the survey was knowledgeable and helpful, and the two fitters were pleasant and polite and worked hard to complete the installation in one day.

A thoroughly profession installation. Rob arrived on time and quietly went about his job. At the end of the installation he talked us carefully through what he had done and how it all worked, in terms we could understand.

A very professional service, staff and very polite and only too willing to help and explain everything about solar panel systems in plain easy to understand language., even when you make last minute changes to what you want. I can't thank everyone enough for making it so east. Would definitely recommend them.

Excellent installation of solar panels and other equipment . The two installers were very efficient and cleaned up and explained about the system thoroughly.

Excellent company and the installers on the day worked very hard and completed the installation in one day. I did have a cracked tile which meant water coming into the kitchen. However, I spoke to the company at midday, sent photos and the installers returned the same day and everything was resolved. Its rained since and no more water so everything is good. I would highly recommend this company as not only their work but their communications are really good so you know what is happening every step of the way.

The Solar Bureau have been excellent. The survey produced a realistic plan, the installers were excellent and it all works. I’d recommend them

Having had solar panels fitted, I can report this company is great. All the staff are pleasant and patient to someone who is not techno savi which was much appreciated. Explanation’s were easy to follow, prompt appts, no delays and site cleared. I can’t believe it turned out so easy. Obviously due to the company ethos. Thanks a million.

Excellent efficient service. The installation was very quick . The engineer was a lovely guy and very knowledgeable. Would highly recommend them.

The Solar Bureau has delivered efficient and effective delivery and installation of our solar panels and equipment. Communication has been of a high standard.The timetable for the survey , scaffolding and installation was adhered to and the two men installing the system worked very hard and efficiently.

Kept informed about the process. The installers did a great job and tidied everything up at the end

I had solar panels fitted on 01/10/2024 with The Solar Bureau. All communication was clear and any queries I had were answered quickly. The fitters got the job done in about half a day, and were polite and friendly, and answered able to answer any queries we had. It took a week to get the details of the app which shows our consumption and we would have liked to be able to have that on the day of installation. They have also told me it will take four weeks to receive all the paperwork that will enable me to get paid for any the energy we export to the grid. Overall we are really happy with the booking and installation process. Would recommend.

Installation completed very efficiently. Hope the experience using the system is as good.

The Solar Bureau was the contractor nominated to carry out my battery only installation under the West Yorkshire Solar Together scheme to work alongside my existing solar panel array. From initial contact to job completion, everything went smoothly. Good communication by phone and email. The engineers who fitted the battery did a neat and tidy job. The sytem is now up and running and working well. Highly recommended.

I'm afraid that this will be a quite lengthy review but I would urge anyone to read through it to get some useful insights and potential hazards to avoid. First let me start with the very positive. The installation team was absolutely superb. They arrived on the day, on time and worked brilliantly to complete the installation in one day. The whole process with Solar Bureau was great - prompt quotes, prompt replies to queries until it came to the final bill. The problem arose with all the different proposals/quotes I tended to receive which was totally confusing. The original proposal was for £4811 and the roof survey confirmed that everything was OK for the installation. At some point after this £70 was added to the quotation for some reason along with a further £900 for bird mesh and optimisers which it was pointed out by Solar Bureau were optional and could be removed. I asked for them to be removed and a modified quote was supplied. I failed to notice the the new quote of £4881 was remarkably similar (visually) to the original figure of £4811 which led to me to accepting the quote. Having had the installation completed I disputed the settlement amount and have been informed that the extra £70 was for a Sub Board (small consumer unit). I already had one (very new) for my EV which was present when the roof surveyvwas carried out and seemingly was acceptable. However, it now seems that Solar Bureau claim a plastic sub board is illegal (albeit that mine was fitted by my Energy Supplier only a short while ago) and it was replaced on the day by a metal one. I have disputed why this was not highlighted on the roof survey and despite everyone's assurance at Solar Bureau that this additionasl cost was clearly listed in the quote I can find no trace of it. To rub salt into the wound my perfectly good EV Sub Board was taken from my property without my knowledge - something which I paid for and owned and had to pay extra for a replacement. No-one at Solar Bureau has acknowledged in the various emails that my sub board was removed from my property. I finally settled the increased amount under protest because it emerged that I didn't actually own the installed inverter until everything was settled which meant I was unable to monitor the progress of my installation output as I couldn't register the inverter in my name. It also meant I wouldn't get the necessary paperwork required by my energy supplier to claim a feed in tariff. I was finally given the log in details by Solar Bureau although I suspect that, at the moment, it is still registered to them as I cannot change any of the log in information. I was also told that it would take 10 business days to get the paper work through to me once accounts had verified my payment (which was transferred instantly by BACS). This seems a ridiculously long time to me. All in all a very disappointing end to what had been an excellent experience up to the point of settling the outstanding balance. Apologies for the lengthy review but, hopefully, I've raised some important points to look out for.

I had a battery fitted today, after a cup of tea and some buscuits The engineers did an excellent job. they were polite and hard working, they never stopped and everything was left neat and tidy. From the start of the process to its very satisfactory conclusion the communication from The Solar Bureau has been first class. Thank you so much

Delivery by Solar Bureau has been very good. Everything has been explained clearly and has gone to plan within the given timeframe. The company is easy to contact and the staff are helpful. The engineers who fitted the equipment were pleasant to deal with and did an excellent job. All round an experience which we would be pleased to recommend.

Positive experience with lovely staff, one hang up was the change in price from quote to survey, but this was explained fully. Minor issue with scaffolders changing date. Much better priced than competitors. Workmen helpful and install took less than a day.

We recently got solar panels and a battery as part of a local council organised scheme/auction. The Solar Bureau have been fantastic throughout the process, great communication, very efficient and everything has been delivered super quick. Big shout out to Rob our installation master, he was brilliant. Thanks all.

Great job, Clear communication throughout, installation completed quickly and without causing us any trouble. Really pleased with everything.

Installation of an additional battery for my solar system was done quickly and professionally

The Solar Bureau was the contractor nominated to carry out our installation under the London-wide Solar Together scheme. Ours was a very protracted process because we live in a listed building in a conservation area and therefore needed listed building consent and planning permission. The initial survey took place promptly and we received a proposal very soon after the survey. During the lengthy process of obtaining the necessary consents (about 18 months), Solar Bureau called regularly to check on progress. At various points, we asked them to assess and quote for different configurations, and they were very helpful and responsive. By the time we had secured the necessary consents, the specification had improved and the cost had come down. Solar Bureau was happy to coordinate installation with our roof maintenance work, and arranged to provide extra scaffolding for this purpose. They also adapted the fixing mechanism on the roof to comply with the conditions of the listed building consent. The installation of 10 panels, two large batteries and associated kit was completed – very professionally – in a day, and the electrician talked us through the kit he had installed and shared information about the appropriate tariff for our supplier. The handover documentation followed within a week or so.

We have been very impressed by the Solar Bureau. They have been very professional & efficient throughout. They made an excellent job of fitting 13 roof panels and associated battery storage. We would definitely recommend this team.

Although I had problems after the system was installed, the inverter was not functioning properly, and it did take a few weeks to get an engineer from Fox to come. However when Ben , the Fox engineer, did come, he was very helpful in solving the problems. He reprogrammed the inverter and solved a problem with the other panel inverter. I’m now pleased to say all is working well. I’m very impressed with the efficiency of the batteries, I using very little if any, power from the grid, although I realise when the days are shorter, they won’t be quite as efficient. I think the app is very useful, and shows how the whole system is working.

Brilliant job and customer service from installation to after sales support. Highly recommended.

Engaged with The Solar Bureau as part of the Solar Together initiative. Given that the installation of solar panels is quite an investment, they were good in answering questions, addressing concerns with the provenance of the panels as well as being patient waiting for me to commit as well as waiting for council planning permission approval. Once the planning green light was obtained, the actual installation was done in a day, however was marred by gusty winds causing significant scratches on the panels on their way up the scaffolding. As such we were concerned in the panels' long term integrity - they did right in quickly replacing all the damaged panels and doing the replacement on a Saturday.

All the team have been class , Chris in sales - a gentleman, Rob the installer- your knowledge is off the scale and your an alien 👽.. the 3faze , x25 panel system is an absolute brute , were not just super happy with the installation, performance but can’t believe how much clean power we can generate at home so other than the savings we’re proud to be doing our bit for the 🌎 .. All we can say is if your a first timer like us use these guys .. Thank all again Solar Bureau , truly amazing 🤩

We booked Solar Bureau to do our installation via the Solar Together scheme. There was quite a long wait from booking until the final installation date, but communication was good and we are very happy with the completed solar+battery install. Inverter, isolators, and battery are set up neatly in the loft with minimal disruption. LaMonte on the project management side was really helpful, and Matt and Sam were careful, considerate installers, it was a pleasure to have them! Can highly recommend them. Edit: the team returned recently to add another couple of batteries to the system. The installed price for the additional batteries was quite reasonable. We are now fully battery powered!

Our second installation with Solar Bureau, and again an excellent service. Rob (electrician) and Declan (roofer and installer) are great people who uncomplainingly get over any obstacle. Highly recommended as a company.

Installation just completed - The installation team were very polite and efficient. They got on with their work with minimal impact to our day, completing a 15 panel and battery install in about 6 hours. They removed all packaging and rubbish and explained everything clearly. Highly impressed with their work ethic.

I am very happy with the project so far, it was installed last year. As with multiple sub contractors there are bound to be some hiccups, but these were dealt with professionally. The addition battery installation today (July2024) was a breeze.

Excellent service and installation. The installation went to plan and did an excellent job on time. All documentation provided. Generally what impressed me was the technical knowledge of the staff and the excellent communication by call and email. I would recommend them to anyone.

well communicated before the hob. the fitter were excellent came on time and did a goid job of fitting, cleaned up after them selves. would recommend

Installation of the solar panels, inverter and the the battery was done very professionally.

The service, communication and end product from The Solar Bureau has been outstanding. From the day it was applied for to the day it was installed - 20th June, by Rob, (an amazing professional) everything has been just perfect. We haven't used any power from the grid from then, and have battered the tumble dryer, washing machine, kettle, freezers, and everything else we could think of. Just fantastic! Thanks to Siobhan and Adil as well for all the administrative help - what a team!

Had battery installed today all went very well Solar Bureau engineers did a excellent job thank you.

Prompt and efficient installation by helpful, tidy and friendly engineers. I would recommend them.

Solar Bureau communications were very good with easy to understand information. Installation team arrived on time, carried out the work quickly and accurately. They provided detailed information on how the system works and other useful information. They cleaned up and removed all installation and other waste materials.

Solar Bureau has been a good company to work with. They gave us comprehensive advice to choose our system. The installation team was very professional; pleasant, quick, efficient and helpful. There has been good contact with the company throughout the process and they have continued to support us in our application to generate power for the grid. Highly recommended !

Excellent experience and swift installation. Ran into a few unforeseen issues which the installation and admin team quickly overcame. Happily recommend them to family and friends.

Super smooth from start to finish. Survey, quote, installation. Customer service was excellent. Scaffolding and installation all arranged for me. Neat and tidy installation too.

Everybody turned up on time, very esay exprience

The Solar Bureau installed our solar panels as part of the Solar Together Initiative. From start to finish they were professional. I took a few months for me to fully commit, in that time they kept in contact but were never pushy, answered all my questions and queries. The survey was done on time, he explained everything to me. The actual work was done very well, they were tidy, informative and obviously knew what they were doing. They accommodated me having to go to work and them coming back to tell me about the system on the last day. And finally having solar panels is great, I immediately saw my bills reducing and am starting to sell electricity back to the grid.

Very efficient and hard working installers. Would recommend

Some of the staff have a good knowledge of the product and the sales process and general organisation is good... but I feel they were let down a bit by the planning process. The surveying engineer originally suggested an east west split on the panels. The original placing was suggested in an area which would be shadowed by a chimney. When I pointed this out, he agreed but left them where they were on the plan. Additionally, when I asked whether the panels would be better placed on the west side only, the modelling software produced a significant increase in output - I would have thought this would have been proposed by the company rather than me having to ask. On this basis I didn't feel confident to go with the panels and asked them to remodel for just using a battery charging on overnight rates. It turns out this had payback in half the time of the solar (assuming a continued differential between day and night charges. Again, I would have thought it would have been flagged as a cost effective alternative. (Which I eventually opted for) Finally, the installation, whilst neat etc and works, hasn't taken into account that I have a modular battery system. The way it's been installed makes it very difficult to add any further modules as this would require pulling the battery units out in front of the inverter, in effect making them about a foot from the wall and hiding the isolator (which also has a rather awkward cable run). It would have been easy to take this into account. So.... Ok..small things maybe? But the difference between great and discovering it to be really annoying a few years down the road is a bit annoying and not what I'd expect from professional fitting really.

The staff at The Solar Bureau have been extremely helpful and explained everything to me. I felt more secure to know that all local authorities in Merseyside were involved in the scheme. The installation took place yesterday and the installers were very pleasant and tidy and explained the workings of the equipment in a language I could understand.

Great service at every stage and very professional fitters.

Prompt arrival , quick efficient installation. Left the site clean. Explained next steps and what they hsd done. Friendly

Excellent service. We were told at each stage what would happen over the fitting of our panels and it always happened. The job was done in one day. Everything left neat and tidy including our new roof! Within half an hour of the installation we were boiling the kettle using our own solar generated electricity. Thank you.

Although we have only had the system installed for 24 hours, it's therefore to soon to say how good it is. However, the instalation process and the two men was an excellent experience. The boys did a fantastic job and explained what they were doing every step of the way. Originally the batteries and inverter were to be sited in our porch. They decided it would be better in the garage, even though it ment considerably more work for them. They were polite and friendly, nothing was too much trouble for them. They were brilliant ambassadors for the company

A positive experience dealing with the Solar Bureau. From start to final installation the process was excellent, kept fully informed and questions answered. On the day of installation the two engineers worked so hard, even on the fiddly bits! They were polite and cleared up afterwards, they deserve commendation.

The staff at The Solar Bureau have been extremely helpful. I felt I was not under any pressure to sign up. They explained everything to me and I felt more secure to know that Cheshire West and Chester were involved in doing all the legwork by identifying a trustworthy company to undertake the work for me. The installation has taken place and I have to say that the installers were very pleasant and tidy and explained the workings of the equipment in a language I could understand. Now I can start to reap the benefits.

Very efficient, no messing about. Professional and friendly staff, always come back with answers to all queries in a timely fashion. Installation was very quick and clean, friendly installers. Would recommend to anyone.

Both men worked hard and were helpful. They cleared up and we're finished in 4 hrs approx having arrived at 8.0am

From start to finish the experience of installing solar panels has been trouble free with excellent communication from The Solar Bureau. The work on site has been trouble free with skilled operatives who were efficient, friendly, tidy and explained in simple terms what they had done. We would readily recommend The Solar Bureau without hesitation to others. Brian and Jean Moores.

I couldn't fault the installation team from Solar Bureau. Both men were courteous, knowledgeable and fully willing to answer any questions about the mechanics ie., fixing the panels on the roof and the electrical side, inverter and batteries. They worked efficiently, methodically and cleaned up as they progressed. They never stopped from starting to finishing, barely having time for one brew. The 10 panel system up and running in 6 hours. Now we just need a few days to see if the quality of the product matches the staff.

The installation was done today, I couldn't fault the engineer. he explained everything and left a very neat and tidy job no mess

Fast, efficient service with polite engineers who worked hard on the day and installed everything in about 6 hours. The office kept me informed about everything at every step. I am pleased with the whole service; thank you, Solar Bureau.

From the beginning the Solar Bureau support staff were very helpful. The surveyor was informative and thorough. The two fitters were very efficient and did a very neat job, tidying up afterwards. The electrician explained the installation and how to use the Fox app. The scaffolders were polite and competent. The solar panels are working well.

Fantastic service from the Solar Bureau - the paperwork is easy to understand and their sales team are helpful and informative. The installation team were so nice - friendly, efficient and took time to explain it all in detail.

We chose the Solar Bureau as they had joined up with our local council, CWAC. The office staff, surveyor and the two installation guys have been courteous and professional in all our dealing with them and wouldn't hesitate to recommend them to others.

The Solar Bureau were brilliant. Very efficient. 15 panels, immersion heater, car charger all fitted in one day. The two guys who did the fitting were excellent and flexible. Definitely would recommend them!

Great communication from start to finished. Processed everything efficiently. Placed the order in Feb and panels were fitted in March. Installers Kyle and Dan very knowledgeable too.

As part of Solar Together, Solar Bureau was tasked with installing solar panels. From their initial proposal to installation was smooth trouble free. We were kept informed of every step. The surveyor and the two men who installed the system were courteous and hardworking. So far, we are pleased with it. Only wish they gave us a follow up call or email to check if everything was okay. That would have been great customer care. Still awaiting the paperwork. Hope it has a manual, tips for day to day usage to get the most out of the system.

So far very efficient and helpful. Kept updated on things. Installation appeared very thorough and technicians very helpful and friendly. Did a very thorough job. Identified a problem on the roof which needed sorting out instead of ploughing on to create a bigger problem later. Kept well I for at all stages.

Installation on time, done efficiently. All neat and tidy. Installer very pleasant and explained how system operates clearly.

Friendly professional company to deal with. They answered all my queries in a timely manner and were happy to continue at my pace regarding the timing of the installation of the battery. The installation was completed today …

Great experience from the team at Solar Bureau, installation completed today the 2 guys worked solidly from the moment they arrived, they were courteous, explained the various stages of the installation process and answered all my questions in a clear concise manner. They were also quick and cleaned as they went, once completed they explained the workings of my system and left me with confidence in what had been done.

Great guys, very punctual, focused on the job in hand explained options and a good handover, left the site very clean.

Solar Bureau review: I rarely submit reviews but in the case of The Solar Bureau I am motivated to break this rule following the superb service they have provided throughout the installation journey. My introduction to the Solar Bureau came through the 'Solar Together ' group-buying scheme and this has proved to be an excellent way to have a PV system delivered via a reputable, vetted installation company. From survey of the property in the second week of January to completion of system installation by the end of February, all steps have been handled extremely well. Communication with the company has been brilliant: phone calls have been answered promptly and by somebody who can answer questions, email queries (for example on the quotation) were answered on the same day and admin of the installation process has been nothing short of perfect. The installation process itself was trauma free with a quality job having been delivered and the PV system operating as expected. My only suggestion for improvement would be that a document, provided on the day of installation giving some tips on how to manage the new system, might be beneficial. Overall, to reiterate, I am amazingly impressed with the Solar Bureau. There is much that many companies, particularly those in the service sector, could learn from them.

Excellent firm - good admin, pleasant staff. Installation completed to time

Truly a positive & painless experience from start to finish - everybody I spoke to & dealt with from the Solar Together scheme & the Solar Bureau were helpful & patient to ensure that my Solar PV system was right for my needs. Changes were agreed to & made along the way & installation was neat & tidy and fully explained to me as work progressed. An extra 2 panels were offered & installed & when one of these was found to be faulty by the Solar Bureau team monitoring their performance remotely, it was replaced within a few days at my convenience. I also had an Eddi device fitted to heat my hot water from solar plus a Zappi EV charger & have just ordered my first EV to replace our small petrol city car for local travel……would thoroughly recommend the Solar Bureau following my experience.

The pricing of the various options proposed was clear, the ordering process was straightforward. Installation went very smoothly and operation of the system was carefully explained.

Communications, Phone service, Survey visit and Installation were all professional excellent.

Quick and hassle free installation by Kyle and Dan. Turned up when they said they would and got on with the job without fuss. Explanation of the tasks and finished system was clear. Would recommend The Solar Bureau.

The team who installed the panels, inverter and batteries were excellent. The position of the electrical cut off was an issue but they came up with a suitable solution that prevented any major work. They discussed any issues and kept me informed of progress. They were mindful of being tidy and helping any mess to a minimum. All in all a very good installation by a very competent and efficient team. Thank You.

Change of my inverter, and installation of the solar battery was done quickly and efficiently. Pleasant young men to have working inside and outside the house

Installation was completed in one day. The installers were very considerate, tidy and took away packaging etc. At the end of the job they went through the installation and explained everything.

I would say they were most professional throughout. Both installers were friendly and genuinely nice people. They got on with the job, kept everything totally clean and tidy and answered all our questions. Rob advised us about how the system worked. The other guy took some photos of the roof with the new panels for us and promised to email them to us. Overall I was very happy with the installation.

Great communication throughout and the team of 3 lads worked constantly to get the installation done as quickly as possible with minimum fuss. Very friendly and knowledgeable guys, who even made a great job of tidying up after themselves.

Rob, the installer was brilliant! He arrived at 8.30am and finished at 2.30pm and never stopped! He was so professional and very polite - a credit to the company. We are very happy with the service from Solar Bureau.

Everyone very helpful and things were clearly explained at every stage.

Excellent service from start to finish now just hope to make savings on the electric 🤞

All details of our installation were agreed and straight forward. There were no delays. Scaffold erected as per plan and installers arrive on time and finished later the same day. The weather was terrible but the work on. Excellent service from the install team.

Excellent - the roofer and electrician were both great, did the job efficiently and without hassle. A little disappointed that the scaffolders trampled the daffodil bulbs in my garden, planted years ago by my late father, so they have sentimental value. I think they are trampled so badly they won't be able to flower next year. But the gouys fitting the panels were both really great - thank you

Excellent professional service from initial enquiry to completion of solar panel / battery storage installation.

Solar Bureau was very professional in all their dealings. Any changes to the original contract was changed in the on-line invoice. I had few telephone calls to make sure the process is explained and proceeding smoothly. Solar panel installers were very efficient and did a good job of it. I am very happy with the whole transaction.

Fast efficient installation - good communication from the solar bureau

The whole experience from design to fitting was very smooth. On the day of fitting Rob arrive promptly and worked solidly all day. He was courteous, tidy and explained all clearly.

Just had solar panels and a battery system installed in my bungalow. Excellent service and very neat and unobtrusive installation.. minor snag dealt with quickly and successfully. Would recommend to anyone.

The Solar Bureau installed additional solar panels plus battery plus link to immersion heater plus electric car changer. There were some problems with the scaffolders who just managed to get the complete rig up in time. However the installation team from the Solar Bureau was excellent. They were helpful and courteous - to each other as well as to us. They consulted us on decisions. No swearing ! No loud radios! Just competent careful work - keeping us informed at all times. Always very polite and considerate. They explained everything clearly. We were very impressed with the team - especially Kyle who was the key member who communicated with us.

The installation by Declan and and was excellent and Declan adapted well to the incorrect survey wrongly identifying the type of tile. Installation looks good and scaffolding also good. So far a satisfied customer waiting to see how it performs.

seen a few bad reviews here but I have to say my experience was totally as you would expect from start to finish. The quoting process was straight forward - all done on email and google maps - the proposal had a couple of option in addition to the initial spec - nothing to 'up-selly, they simply offered a larger battery option and bird netting to stop nesting. Process was also on line, the site survey was quick and straight forward using a drone to check the roof. Deposit payment on-line and again straight forward, Installation booked once paperwork back, all fine. Scaffolders turned up the day before install as planed and were good. The fitters arrived as planned and were really good. Very very organised. Just 2 of them, and they had clearly done this plenty of times as they were very quick and efficient. When they were done (1/2 a day for 16 panels and the battery) everything was up and running. Guy when through it with me - all good. Thats it really, my experience was exactly as would would have expected, no dramas, no issues, not cheapest but not over priced. I got it price checked and it was all fair. Hope this review helps (I'm in Cheshire if that makes any difference for fitting teams etc)

The installation team were considerate, completing the job as requested. The two man Solar installation team worked effectively and efficiently throughout, taking about 6 hours to finish. Scaffolding was removed immediately afterwards.

Scaffolding put up in half a day and installation took only a day, a fitter on the roof and an electrician on the ground. Both were keen to minimise disruption to the household, although noise from drilling can't be avoided. Both were helpful throughout and gave us a good understanding of how the kit worked. The system switched on straight away and on the first sunny day, we were self-sufficient for to the house, even though it is still January. We are well impressed so far.

The installation was completed on the day scheduled and appears to be working well. I was able to discuss the options for number of panels etc. before entering a contract. The one glitch was that I was interested in having an EV charger installed at the same time but this was missed from the original options; its addition then caused a delay and consequent change to the scheduled installation day.

Been excellent from the word go. Helpful and no pressure. Rob the fitter was great and really helpful

We used The Solar Bureau to install solar panels and a battery to our property. We were always well informed of all activities and timing. The scaffolding installation and removal went as planned on the dates agreed. Both installation engineers were excellent and were good natured even when they were confronted with a few issues that our old house presented. They tried to make the installation as invisible as possible and even went out to buy white cable trunking rather than the black trunking they brought with them. Everything has been working perfectly for over a month now and we would highly recommend The Solar Bureau.

Everything done on time

My solar system is complete and working, the installers came at the appointed time and finished it neatly. I am happy.

Everything went very smoothly at a great price!

What a great team of fitters........well done Kyles team, great job

The gentleman who installed the scaffolding and the system worked solidly and was considerate .He made a minimum of mess in the house and his work was very neat. I was impressed how he managed to find a route that did not spoil existing decorations. There was a small problem in that a couple of fuses had not been returned to the up position . When I rang the next day to the solar bureau wondering why some of my electrics didn't work the gentleman on the phone talked me through what needed to be rectified and promised to send the electrician that day. The electrician came as promised and spent time with me explaining the electric cupboard. I was pleased that communication with the solar bureau was quick and helpful. Cosmetically I am pleased with the look of the panels. The black blends in with my slate roof.

The whole experience from dealing with Sophie initially building our needs, then placing the order, to having the scaffolding superbly fitted the day before the installation and then the actual day of fitting has been efficient, professional, courteous and first class. We couldn't believe how quick the installation was done by just two fitters in one day!! Both worked so hard, didn't stop and were very polite. We actually offered them a small cash gesture for their efforts but they refused totally but were extremely appreciative of our offer. We weren't offended at all but just wish they'd took it!!..We received a follow up call after the fitters had gone and the "next steps" were clearly explained by Lamont. Thank you Solar Bureau and those connected to our experience.

Really happy with my new installation. James the electrician did a super job, after sales support has been great too. Big thanks to Andy Smith. Would recommend.

Solar panels installed through a scheme with Cheshire West and Chester Council. Overall experience was very good, prompt, accessible on the telephone, helpful, competitively priced and efficient. Scaffold removal delay was the only downside. Workmen were polite and productive. Use with confidence.

installation of a solar battery. Andy the technician was fantastic and really knew the ins & outs of the system. I had solar panels installed 2 years ago via Solis and they didn't give me much information, So far Solar Bureau have been much better

Excellent from statr to finish. Good communications, excellent fitters and good after sales.

Excellent, efficient, speedy and friendly service. Provided a thorough service at very short notice, gave useful practical advice. Kept in regular communication throughout the process.

the team that fixed this solar system were good workers and plight I am very satisfied with the work and the team

Really good communication and great price. The fitters were very good, efficient, clean workers and very informative. I would highly recommend 👌

The process of selecting the right product, choosing an installation date through to installation was faultless. The engineer team arrived on time, courteous and respectful of property. Customer service via phone and email was excellent throughout.

Excellent service from knowledgeable and friendly people. All carried out in a clear and understandable way.

We had an excellent experience with the installation of solar panels and battery by the Solar Bureau. The installers worked hard, knew what they were doing and fitted our system with no problems and no mess. The Solar Bureau were excellent in providing information and being available to answer all my queries promptly on the phone. Big recommend.

Top marks for the Solar Bureau on their initial consultation and installation. All my questions were answered. The installers were efficient, friendly and cleaned up before they left.

The Solar Bureau been great so far. They have been great at replying to emails and answering questions in all the setting up and appointments and me asking for little changes to the proposal. The two who came around to do the work were great. Polite and helpful, they explained everything I needed to know and answered any questions I had. They were clean and tidy too. Now we just have to take our time to make sure everything works for as long as it should! Total was about £13k for 14 panels (5.7kw) and a 14.4kw battery.

Great team, easy communication. The 2 guys who did the installation were friendly and really tidy. Impressed 😁

The installation process was great - very quick to organise & all done in a day. The installers were superb too - knowledgeable, courteous and efficient. A great service - thank you.

Really good contractors, Declan and Andy installed our panels and the battery in a day as promised even when up against it. We’ve had a lot of contractors in over past few years and Solar Bureau were up with the best we’ve experienced.

Fitters arrived promptly, proceeded with all steps, completed the job and cleared up after themselves. Polite and competent.

Very impressed with how the whole process was handled by Solar Bureau from initial enquiry to installation and completion, I was kept up to date by email throughout. Installation of a large 16 panel system with battery storage was completed in one day. Would recommend.

Excellent job. Everything is neat and tidy. The engineers were polite and hard working, they never stopped and the communication from The Solar Bureau was amazing. Thank you

A very efficient and competent installation. We were kept up to date as our order was processed through their system. The engineer who installed the equipment worked professionally and explained how the system would work. He also cleaned up the work area after he had finished and left our home clean and tidy.

Helpful in choosing correct system for us. Fitters were excellent, fast efficient and knowledgeable.

Well organised process: information provided was timely and the fitting was achieved soon after we committed and in one day. The monitoring app is useful and in all we are pleased with the results

Polite, neat, quick workmen, recommend them to provide your solar power

A great, professional, friendly team. My previous suppliers had gone into administration before installing my battery. As soon as they were chosen by Solar Together, this team quickly and efficiently got this done. They kept me updated every step of the way and answered my questions. They have also overcome various registration issues caused by the solar panel installer going bust. They have been a lovely breath of fresh air after 18 months of issues with the previous supplier. I would definitely recommend.

I would totally recommend using them to instal solar panels and batteries. Customer service is good. They not the cheapest however no pressure sale tactics which I liked. Still working on the remote access setting changes - Hopefully this can be sorted out soon.

Very happy with the service and installation. Within five days of being contacted by Michael about installing a battery and inverter everything has been completed beautifully. Michael guided us through the whole process, explaining the machinations to help us make an informed decision best suited to our needs. He was also always available by phone to answer questions, which we appreciated. The installation went very smoothly, and again, James explained any alterations that were needed and why very clearly. His workmanship looks superb and he went to great pains to run us through all the equipment and how it works. Apart from that, we found him to be professional and very pleasant. Very good experience, highly recommend

Very good Company. They’re energetic and proactive and keen to get on with the job. Customer relations are exceptional - someone always picks up the phone and will take the time needed to deal with your enquiry (none of this bouncing around inside an automatic phone system!). At the conclusion of my installation, there was a problem with the monitoring system which they found tricky to solve, but solve it they did and everything is now running smoothly. All’s well that ends well! I recommend this Company.

The team who installed my solar panels were helpful, efficient and courteous. They worked quickly and quietly and were sensitive to neighbours in their parking. I would highly recommend them.

Installed quickly and professionally.

Impressed by Solar Bureau. They are efficient, responsive, and friendly.

Very polite, knowledgeable fitters. Cleared up very well. They worked hard, with a minimum of fuss for the home owner.

Initial problems over installation because of water in my cellar but you dealt with this helpfully and constructively. Scaffolders and installers turned up at times planned; the latter worked quickly and considerately and were done in half a day. Of course it remains to be seen how well the system works but so far so good.

From the first contact we have had polite, efficient and informative service. Assessment visit, report, quotes with alternatives, and discussion and answering questions were all excellent. They have always answered the phone in a reasonable time and directed calls appropriately. The 4 team members who completed the site work were efficient, considerate and polite, getting the job done effectively despite the rather wet weather. Thank you all round!

The Solar Bureau installed a PV system on my house at the end of June 2023 - 12 panels and a 10kWh battery. Everything went smoothly. Communications were good. Survey was efficient. Installers were polite and competent. It works well, over the past (sunny) month I have hardly had to buy any power from the grid.

Very smooth installation from start to finish. The initial survey was straightforward and informative and I was then given quotes for different quantities of panels and with/without a battery. To help me decide I was given useful information at the survey and the online quote gave me full details of expected energy savings and the layout of the panels on my roof. Accepting the quote was simple - an online click. The install itself was also simple. The panels took only half a day, while the battery and new meter etc took longer (installed in the garage next to my electric meter). Again some good advice from the installers. I'm very happy with everything so far - and just got my SEG approved with my energy supplier. So I can now enjoy paying 50% less on the electric bill and can earn some money back when I'm not at home.

We had been looking at having a solar Energy system installed for a while, and had received a few quotes from different companies. It is a bit of a jungle out there with a lot of companies doing this kind of work, but it's very hard to tell who the specialists are. We went with Solar Bureau because they were not at all 'sales-y' in their approach (unlike some of the other companies we talked to) and conducted a really thorough survey using a drone to have a proper look at the roof. There quotation was detailed, providing a lot of technical detail, and their price was fair. Our experience of working with Solar Bureau was excellent at all stages of the process - the service was efficient and professional, and it was clear that everyone involved in the installation was extremely experienced and knowledgeable. The electrician who wired the whole system in obviously loved the technology and was able to give some excellent advice about how to get the best out of it. Overall 5/5 - we are extremely happy with the work they did and would highly recommend to anyone else who is looking to go solar.

A near seamless experience. From the initial estimates to the installation communication was very good and once the system had been installed a clear explanation of the operation was given.

Great team of 3 electricians and 2 panel installers. Friendly, tidy and very efficient. Clearly explained our options with placement of the internal elements etc. Up and running inside of a days work.

Positive experience from the outset. The installation team were capable, finding sensible solutions to problems and always helpful.

Having come to Solar Bureau via the Council-supported Solar Together group-buying initiative, I have been impressed with the company's approach to business, pricing and installation practice. Because they are dealing with a bulk contract, you should not expect to rush through the whole process from joining to installation; in my case it took over 8 months, but it was worth the wait! Before committing myself to the deal, I was anxious to agree the cabling route inside the house, as my distribution board is in the centre (under the staircase) and I did NOT want the fitted wooden floors to be lifted or to have any visible incursion. They agreed exceptionally to send a senior electrician to determine how this would be done acceptably before I paid the full deposit. Installation took place on a very wet day, but that didn't seem to affect the fearless roofer installing the 10 panels on one roof face. With the benefit of scaffolding erected (by one man!) a couple of days earlier, his task was completed within 2-3 hours. The electrical work inside the house, including installation of an inverter and a battery in a very tight location in the loft, was by far the larger part of the job, ultimately taking four man days owing to serious problems encountered with the recommended cabling route. The electrician showed great determination and creativity, while maintaining a cheerful sense of humour and good communication over all three days (two of which were at the weekend, on his own). He finally solved the problem is a way which respected my requirements and left us with a working system. I guess the moral of this is that customers should not expect everything to go smoothly, and be prepared for extra time to be needed. However, the key is to have a good company supporting good installers whose objective is to leave the customer happy, with a high quality installation. Solar Bureau met this criterion in my case. Time will tell over the financial returns and the quality of the equipment (all Chinese) - but at least it is all guaranteed (and insured) for 10 years! Recommended.

Such a great team of installers. Worked hard all day and were very polite.

Efficient and friendly service. Information flow was good, appointments kept and the overall timescale, once work commenced, sensible. The installation team were focused and explained the installation fully.

Installation of battery was quick and efficient with everything tidied up smartly.

Zee, Declan and Nathan and the other roofer, were excellent, friendly and good at their respective jobs. They worked in intense heat and got the job done. Problem solving and making the installation as painless as possible. The admin staff have been super helpful and whilst we still have a bit of paper work to do I cannot fault them. The work was tidy, and professionally done. Thank you.

I am very pleased with the product and service from Solar Bureau. My scaffolding, necessary for a two storey house, was erected as scheduled and within 3 hours. On the installation day the engineers arrived in good time and the entire job (14 panels and battery) was complete and delivering in-spec power by 15.00 the same afternoon. Both installers were friendly, knowledgeable, and happy to take time to answer questions. The Solis monitoring app is easy to install and use. I wish I could give 5 stars; I can't because the scaffolding company have given me a dismantling date two weeks after installation. Our patio is currently unuseable, and, more seriously, our satellite dish is obstructed so I can't watch or record the southern hemisphere Rugby Chamionship competition - any Springbok supporter will tell you how important this is 😉

Really good communication and a very smooth experience

I would highly recommend The Solar Bureau. They have been very efficient through the whole process from survey to installation. The team that came to install were fantastic, professional and polite, with a thorough handover at completion. Well done to all!

Excellent service from the installers. Head down and on with the job, a very short break for lunch, and plod on.

Very impressive installation: the scaffolding went up within an hour, the installation of the 10 roof panels also happened within a few hours, with very little disruption (and they sorted out their own parking permit - amazing!!). The only effort required from us was to clear our rather untidy cupboard under the stairs to make space for the medium battery - but that has gone in fine and is unobtrusive. Scaffolding was also taken down promptly. We’ve been pretty much generating our own electricity since it was installed 9 days ago…

Very happy with the installation. Friendly and good installers who explained everything well. Took the time to run me through what everything did and tidied up after themselves.

Super fast service, customer focused However surveyor recommended the wrong place to store the battery and so I needed to find a new space big enough to put it in

The whole process ran very smoothly, from the initial survey to completion. We were kept fully informed throughout. The surveyor provided advice; the scaffolding erector, despite having to work alone (due to the illness of his work partner) was tidy, efficient and polite. The panel installers worked tirelessly and the electricians overcame difficulties to complete the work within a day. Explanations were given relating to the components and to the location of the safety switches. It has been a very straightforward and positive experience and we now look forward to a reduction in our energy costs whilst contributing to the care of our environment. We are happy to recommend The Solar Bureau to those who may be considering installations of a similar nature.

Solar bureau were absolutely brilliant. I had a bad experience with a previous company, who kept letting me down. Solar bureau did a thorough survey and talked me through everything I would be getting, told me where things would go. They prioritised my installation because of all my previous problems and even didn’t mind when I kept phoning them to check my installation. My installation happened on time and the installers were efficient and friendly. A really good experience they were absolutely brilliant from start to finish! I would definitely recommend them!

Do not use this joke of a company. Solar panels installed back in October. took them a couple of weeks to finish the install. The installers trashed the house with their cable install, knocked out a few lights and the boiler electrics along the way. Didn't have a clue how to operate the inverter. The Solar Together QA inspector knew no better. Has taken me 8 months to learn about how to monitor the PV inverter, rectify their poor workmanship and properly connect the CT coil and work out that only one of the PV strings was properly cabled up and so was only getting half the generation for 8 months. Acknowledged but didn't act on any communication. Clearly too busy but if they don't inspect their own installation on completion how on earth can they expect to do a good job. AVOID AT ALL COSTS.

Really helpful back office, everything from the survey, scaffold installation and panel installation was done quickly and efficiently with respect for our property and professionalism

Very impressed by good communication,delivery and installation.Has been a good experience!

They are v busy with their group buying schemes,so email seems the best way to get in touch rather than phone. Cost are kept down by on-line quote and preliminary property assessments, but if there are any less common aspects to your property make sure you spend time with your on-site assessor. Our assessor was also an installer, so was able to adjust to our local circumstances (moving the panels off the house to a better location on the garage). Our installation team was outstanding in terms of competence, flexibility and good-humour.

We found the team very professional . They made an effort to be very cost efficient in fitting the panel s and the monitor and were very flexible.

I'm impressed with the quality of the solar panels, Invertor and batteries. The fitters used their initiative and brought the correct fitting system. The initial electricians did not think about the appearance of the wires they fitted. However, this was rectified b y the senior engineer. All the problems could have been avoided if someone at the company had an oversight of the work for our house.

the process of getting a survey of our roof prior to installation took quite a long time, but once this was done the Solar Bureau provided a very comprehensive quote and were able to talk us through the numerous question we had about it. Once we agreed to proceed with the installation there was a ca 3 month wait for the work to begin. Once we had an installation date, everything proceeded in short order. The scaffolders were great, the installers also. Everyone very good humoured and efficient. Our very large installation was completed within 2 days - the installers came up with some very ingenious strategies to hide the substantial amount of cabling needed to transfer the power from the roof to our junction box. We have had the system working for ca 3 weeks it seems to be working very well (we are awaiting the installation of a Smart meter -- so we can't know exactly yet how efficiently or sell any surplus back to thegrid -- but that will be resolved), The system seems to have reduced our consumption form the grid by 50% in less than a month. So the news is encouraging. we need to do some further research around how to be st use the app (soliscloud) needed to the monitor yield and manage consumption but it seems again to be working very well. At this early stage I am pleasantly surprised by how well it's working and how straightforward the installation has been.

Installation happened in October but took around a month to complete due to parts not being in stock. They installed a pannel with damaged glass and im sure they would have left it there if I didn't check. Very poor communication from the point your deposit is paid. The installers didn't really explain how to use the system, they just seemed in a rush. A few days a go my batteries started beeping and flashing. Couldn't get through to the company by phone and no one has replied to my email. I ended up following the manual as you can't have loud beeping with children in the house. No aftercare, avoid this company, there are more professional solar companies.

There had been a misunderstanding in the specification for the installation which we only discovered when the installation team arrived. The onsite engineer (James) was able to sort out the problem, get hold of additional hardware by re-jigging the rest of their day and sorted the installation within the originally agreed time scale . This saved me from having to arrange an additional visit and quite a lot of hassle sorting out the mistake (which was mine).

Just had our solar panel installation. I have to say that I have been incredibly impressed by The Solar Bureau. At every stage of the process I have been kept fully informed, with all deadlines being achieved. Communication, both by emails and update calls has been excellent and I now look forward to the system giving me years of reduced energy bolls !

Good communication ahead of the install, and a great team on the day. Everything done as expected, everything tidied up afterwards.

I have had a very positive experience with Solar Bureau. I found them to be highly efficient and punctual. Their staff and technicians who carried out the instillation were pleasant and hard working. Highly recommended!

Arrived on time,polite efficient installation and explanation.

Our experience overall was pretty positive. The initial assessment was expertly carried out and the package, including all costs, was competitive. Installation, including routing of wiring (which we thought would present difficulties) was completed in 1 day. The installation team had plenty of time and patience to explain all to us, alarms and the various isolation switches etc. backed up by a call from head office to make sure we were satisfied. In our case, we needed to be credited with the cost of 1 panel that couldn't be used and this happened straightaway. The Company, and its installers, impressed us with having considerable experience in solar and we benefitted from that. We would recommend this Company.

First class installation. Very professional, efficient, friendly and really helpful responses to all my annoying questions.Thanks

Good work done!

2 months after the scaffolding went up we are still waiting for the job to be finished. No one answers the phone or responds to emails. Really disappointed in solar bureau. Best avoided. Does anyone know someone who can finish the job off?

I am not sure how they managed to get 5 stars.. 19th of October we booked our solar installation system. They came to install the panels - but they didnt have enough brackets (basics?) and batteries.. We keep chasing / Calling - poor communications. It is almost a month, we still have scaffholding outside, we are still waiting for the remaining panels to be installed, we are still waiting for batteries to be installed. It is very disappointing experience so far...

Thanks for the excellent service to Solar Bureau Team, everyone was helpful in our request for the installation, great service and great price really recommended to anyone who wants installation solar system 👌🏽

Excellent company. Very helpful staff both on the sales and installation side of things. Could not fault them. Very well priced.

Can only give praise to The Solar Bureau. They quoted quickly for a 4.1kw PV panels and battery, unlike two local companies. The price was very fair. Robert did a very tidy installation and was a mine of information and a credit to the company. He had only left my home about an hour when George the Boss telephoned to see that I was happy. Excellent!

I got a few quotes for a recent PV system - Solar Bureau came in cheapest for a Solis/Pylontech system. I also had a couple of other more expensive quotes for GivEnergy and SolarEdge systems but various supply and practical issues eventually made me opt for the Solis/Pylontech system from Solar Bureau. Some online research also convinced me that this combination was good. The Solis 6 kW Hybrid inverter is a reliable economic option, though the downside is that this only comes with a relatively short 5 yr warranty - try to extend this as much as possible (though this will come at some extra cost). However, there are few reports of failures online of this inverter. The Pylontech batteries (I opted for 3x US3000 3.5 kW) have surprisingly good longevity and outperforms some other batter options over 15-25 years in terms of maintaining charge/discharge efficiency. Again, there are few reports of failures online of these solar batteries. The QCells G9+ mono black 375 kW solar panels are top of the range - offering at least 20% efficiency - online reviews rate these panels highly. The installation team were great - Kyle, Matt, Jack and Sam - with George coordinating in the background. 3 of the panels were scratched on delivery - they replaced them without any fuss. They also trimmed some protruding rail when finishing, and Kyle added a power extension socket that allowed me to use the solar the battery power, if there was a power cut. Overall, the team were friendly and helpful - and put up with all my questions and requests - including removing their shoes when coming through the house to use the toilet and into the loft, etc. One of the most impressive things about the company was George. I was concerned that when they found that their initial 'small' scaffolding set up was inadequate, after they installed a full scaffold they would charge me extra for this - but this was done at no extra cost. This is a great company with a great team. If you have your PV system installed by them, you will not be disappointed - either in the price, the quality of their workmanship, or the components. Note that this is a practical, no frills system - like buying a Toyota rather than a Mercedes, Audi or BMW. But they can also quote for and install higher end systems upon request.

Solar Bureau provided comprehensive advice in a timely manner through very good staff at a good price. I requested a quick turnaround from order to fitting which was met and the work was to a high standard. While I have only been running the system for a short time now I've already added an iBoost+ system to provide free hot water to my 250l tank reducing my boiler usage and further reducing my energy costs and footprint. I will probably fit an additional storage battery once I've got more data to make an informed decision, I'm already convinced (from the data gathered so far) that it will further improve my 'Daily Self Use Rate' and reduce the payback time. I'm currently in reach of cutting my electricity consumption to a ⅓ of it's previous level which is very good at this time of year and spiralling energy costs, this will of course improve even more in the summer months as it will reduce as the days get shorter in the winter. I do recommend Solar Bureau to family and friends.

After a very competitively priced quote we chose the Solar Bureau to install a solar PV and battery storage system at our property. The service we received from the Solar Bureau was fantastic and we are very pleased with the end product which was installed very quickly and effectively by Rob. The support offered by their office staff, in particular Sophie, was also second to none and ensured the entire process was delivered very satisfactory. I could not recommend them highly enough and would not hesitate to use them again for any future renewable energy needs

I received good advice and a very good price for my installation. The installer was an obvious expert in his field and went through everything thoroughly. Am now almost completely self sufficient in electricity and using surplus electric to subsidise my gas bill. Very happy with it.