Sunsave

Excellent service and advice from start to finish. Had an initial hiccup with the scaffolding company not showing up when they were supposed to which wasted a whole day of my dads time waiting in for them but thats not really Sunsave's fault. The entire install is perfect and the workmanship is excellent. Lovely equipment too and the app for the control works very well. I love that the install is outweighed with the savings making the panels pretty much free with a guarantee that no other company can come close to. Thanks Sunsave, so far so good 👍

Five stars: blown away from first call to the first week of bills Approach. Edd walked my wife and I through how SunSave actually works: no upfront cost, we own the system, full maintenance and support included, and the combined solar-plus-energy cost coming in below what we already pay for electricity. He was clear, patient and never pushy. Seth then took over as our account manager and he kept us informed, asked for what he needed without flooding us, and fielded every question in a friendly way. That handover from sales to install felt considered, not salesy. Logistics. Scaffolding was up and done quickly. Dates held. Communication stayed calm. Nothing last-minute or chaotic. Installation. The crew were pleasant, helpful and honest. When they unintentionally cracked an old tile, they offered to pay for it and went out to source a replacement themselves. That willingness to go above and beyond stuck with us more than the tile itself. The system. Nine panels, battery and inverter, live within days. Overnight cheap-rate charging and daytime self-use just work. In the first few days our daily electricity cost dropped dramatically — in some cases towards half what we were used to with a near full EV charge — the monitoring is seamless with our energy provider, and we are already exporting and earning from surplus generation. Efficiency has exceeded what we expected going into autumn. Nothing but glowing praise for Edd, Seth, the installers and SunSave.

New battery system to work with my current Solar Array The team from start to finish worked with me to ensure the products I was buying fully met my needs but more importantly my specific requirements of the new system being installed, I am not an easy customer i know what I want but Seth, the project lead ensured I got it. The instalation team, Josh, arrived knowing who I was and had been made aware of my requirements, and ensured my anxieties about the instalation was addressed and solved. The instalation was quicker than expected at the end I was shown my system, the app associated with it, how it works, and explained what it was telling me. Perfect. I have been kept up to date on my system to date by Seth, who set up the app information and keeps ensuring it is optimised to the Max. Great job all round from start to finish, to top it all the costs were very competitive, I am very satisfied

A really great service and delivery from Sunsave. From start to finish the level of communication, professionalism, delivery and now solar functionality has been exceptional. We are delighted with the first few weeks of use and the solar panels have been generating well in the Sunshine with good battery storage for later. Really pleased.

Fantastic service and no upfront costs. Fantastic team behind the scenes, no pushy sales and always at able to answer any questions. 18 panels and battery filled,no upfront costs and integration to the energy supplier with no hassle. No worries with this company.

From the initial conversation I had about my requirements to the sign off of the install, it has been great. With constant email and phone contact I always felt in control. I now have the system that I wanted and it's delivering what I was promised. Now to use the system and save plenty of money on my bills during these uncertain price times

The process was simple and easy from start to finish. Still have the scaffolding up which should come down this week but have had no issues. Customer service so far has been excellent with all questions answered promptly and satisfactorily.

Very professional and great service

Sophie at Sunsave was super helpful! I had loads of questions and she was really patient with me. I am really happy with my solar panel set up. She helped me every step of the way, including setting up with my export company. Really recommend Sunsave for getting your panels fitted. They took care of everything

Just completed our installation last week. From start to finish it's been so easy and professional. Staff have been outstanding from the first meeting to the install team. Nila was wonderful at the first engagement stage. She explained the process and the benefits, all questions I had in email or virtual meeting were answered with confidence and supporting evidence or further reading for me to feel comfortable with the commitment. Catherine handled us through installation and completion, again she has been easy to contact and thorough in all her communication making it feel like we have always had support each step of the way. The installation team were professional and worked tirelessly to install 12 panels in one day! Our Apps are up and running already and feel very satisfied with the future proofing we are doing as well as the difference we are trying to make for the environment. Diolch Sunsave, this is a fantastic project and company.

Genuinely one of the best decisions we’ve made. We recently had our solar and battery system installed through Sunsave Plus, and I genuinely can’t fault the experience from start to finish. Sophie has been awesome throughout the whole process. She’s arranged everything, kept us updated and made the whole thing incredibly easy. I’ve basically had to do nothing other than open the door to the engineers and take a few photos! The installation itself was fantastic. The installers were brilliant; professional, tidy, friendly and clearly knew exactly what they were doing. Everything was explained properly and the whole process was far less disruptive than I’d expected. But the biggest thing for us has been seeing the savings from day one. We’re a high-energy-usage household with three kids and EVs, so solar and battery storage makes a huge amount of sense for us. We’re generating our own electricity during the day, storing excess energy in the battery, charging cheaply overnight when needed and dramatically reducing the amount of expensive electricity we need to buy from the grid. When the battery is full, we’re even sending surplus energy back to the grid. It’s quite addictive watching the system working and seeing how much energy we’re producing! The funny thing is, we probably have the kids to thank for finding Sunsave in the first place. Who’d have thought them watching MrBeast building wells and making safe drinking water on YouTube, and subsequently filling our algorithm with videos about sustainability and environmental change, would end up being so beneficial? 😂 They spotted Sunsave before we did, we looked into it, did the maths and realised that for our household it was pretty much a no-brainer. The way I look at Sunsave Plus is that we’re paying for the system now while the kids are still at home and our energy consumption is high, but we’re also protecting ourselves against energy costs later in life. With the maintenance, monitoring and support included, we don’t have the same worry about being hit with a huge unexpected repair bill years down the line either. And the immediate savings aren’t just numbers on an app, they’re money we can actually use elsewhere. During the summer holidays, that’s extra money in the bank to spend on the kids and make memories as a family. So I suppose they’ve done a pretty good job finding Sunsave… They can enjoy Disneyland with some of the money they’ve helped us save! 😂🏰 From Sophie organising everything, to the brilliant installation team, to seeing the system delivering genuine savings almost immediately, we’ve been incredibly impressed. If you’ve got high electricity usage, an EV or you’re simply looking at ways of reducing your reliance on increasingly expensive grid electricity, I’d absolutely recommend looking at Sunsave Plus. Five stars from us. ☀️🔋⚡️

Excellent service from start to finish, can I just give Joseph a big shout out he's always there for anything you need and iv asked lots of questions . I would definitely highly recommend sunsave 5* experience .

I would highly recommend this solar panel provider and installer. The whole process was very easy and smooth, from the initial consultation and installation through to commissioning. The team was professional, helpful, and kept everything straightforward throughout the process. I was very pleased with the service and would definitely recommend them to any friend or relative in the future. A big thank you to Tegan and Antonio — you are the best!

If I could give no stars I would. Our experience with SunSave has been absolutely horrific. We have been misled from the very beginning where SunSave changed their minds numerous times about the job itself including the number of solar panels being fitted on our property. The company have also made us jump through several hoops with the promise of installing solar panels. They have misled us leading us to spend several thousand pounds in the build up of the installation. We have followed all the recommended steps and the plan for the installation for them to turn up on the day and refuse to go ahead with the work. They are very unprofessional, unreliable and misleading. Avoid this company at all costs. 100% time wasters.

This is one of the best customer experiences I can ever recall having from the initial sales call to the installation of the solar panels. Everyone I have spoken to have been really helpful, knowledgeable and really believe in what they are going. A couple of special mentions - first to Nila my Solar Specialist who helped put together the proposal together and guide me through the process - she could not have been more helpful. Secondly Dan from operations who kept me up to date along the way and helped me with queries as I got used to the system. It is a company I would easily recommend and indeed have done already.

Dipping our toes into solar when there are so many companies, so much information and the bots on your phone selecting options for you was quite a daunting thing. Sunsave made it a lot simpler. From the initial enquiry, the walk through of how it works and what we could save, plus their openness to our questions to what happens in 5, 10 years or so, their plans for 20 years of support and then the support process before, during and after install has all been calm, customer focused and friendly. We had a slight blip as there are no satellite images of our house (yet - its less than a year old), so working from the photos there was a miscalculation which was spotted by the scaffolders and installers, quickly rectified, followed up by calls and emails to sort everything out. Installers were excellent and in the first week we hardly bought any electricity and it is even lower now the full install is complete.

We looked at solar and battery installs previously, but other companies couldn’t give us any kind of performance figures of what we were likely to generate. Sunsave have a great estimation model, which after our installation we found extremely accurate. Sunsave have been a pleasure to deal with from start to finish. They’ve kept us in the loop from the planning phase through to installation, and have contacted us a few times after installation to guide us through the system setup along with help choosing a suitable energy tariff. We’re making immediate savings which is more than offsetting our finance for the system. It’s the best decision we’ve ever made. Their customer service is second to none, with every email replied to within a couple of hours. We really couldn’t recommend Sunsave enough.

Sunsave recently installed a solar system for me, and the overall experience was excellent. From the first enquiry through to installation and follow‑up, the team was professional, responsive, and easy to deal with. They clearly explained the options available, answered my questions in plain language, and made sure I understood how the system would benefit my home. The installation itself was completed on time and with minimal disruption. The installers arrived when they said they would, worked efficiently, and left everything tidy once the job was done. The system has been performing exactly as promised. Overall, I’m very happy I chose Sunsave and would highly recommend them to anyone considering solar. They delivered great service and a quality product.

We’ve recently installed a PV - Battery-Inverter system using the Sunsave Plus option. We had no down payment to make and the design, delivery and installation of the system were hassle free and smooth. The sales team was very helpful and knowledgeable and we got the financing decision very quickly. The installers were very professional and completed everything without causing problems. The registration of the system and the paperwork were handled professionally and quickly. The team kept us informed throughout the process and was very responsive. The system is now working and generating electricity in the hot summer weather.

Excellent from start to finish. I had been thinking about solar for a while and finally started looking and finance options etc. I saw an advert for Sunsave and was intrigued. I arranged a video call with Jonny and he was excellent (for a Man U Fan), explained everything with no sales pressure at all. We worked through various options and he came up with the best system for what I wanted. I like how their model works, it won't be for everyone but I didn't want to borrow £10k+ and repay over a short period as it would massively impact any savings I made. Agreement signed and handed over to Sophie who arranged the install. Sophie kept me up to date with the progress. Scaffold booked in, erected as arranged. Install days came and the install team were there bright and early and got it done in a day. Very happy with the system and with the service from Sunsave. Thanks Jonny and Sophie! (if only my heat pump install from others was 10% as straight forward I would be over the moon)

3 weeks of solar and could not be happier. sun save have been great from start highly recommended

A review without buying! This is going to sound strange as I'm writing this review and I've not had any work done! I was interested in solar and filled out the form. An advisor ( Rupert ) contacted me very quickly and requested copy bills to work out how much I could save. He booked me in for a conference in a few days. After he'd got the bills he rang me and advised we cancelled the conference. He'd looked at the bills, because there's just me and my dog we are very low energy users. He said it wouldn't be worth it to me because of this. Some salesmen would have gone ahead but I am giving 5 stars for his honesty. Rare these days.

We've now completed the first year since installation of our home solar panels, inverter, and battery system designed by Sunsave. The outcomes on solar generation, electricity export surplus earnings, and savings on electricity costs predicted by Sunsave have all been met or exceeded. So, yes, we are very pleased we made this technology-led investment into a Sunsave proposal, even though it appeared quite daunting at the time. More than just the figures, however, were the challenges Sunsave faced in achieving a rapid re-think and work-around when our roof tiles required a more complex solution for solar panel fixing than originally envisaged. The lessons learned demonstrated that Sunsave excels at communications and problem solving, and these skills are part of the fundamental bedrock for every business start-up reaching out to succeed and grow in a very competitive market.

Very quick, clean and tidy installation completed ahead of schedule and making a real difference already

Excellent Service from everyone one involved. The planning of the system was fairly simple on line, however some may struggle with the uploading of pictures and information as some may struggle. But the team are extremely patience helping getting the information sent through. The installation was confirmed and the installing team arrived on time and manged to finish the job in the first day due to having extra fitters available. They were polite and very friendly. They explained the setting up and how to shut down in the event you need electrical work done. After care has also been really good in sending documents through in a timely manner so that i can arrange my export tariff and are always readily available when I have questions. If you are thinking of Solar and don't want the upfront costs than I would highly recommend this.

Install of our south facing 12 panel array with 12kw battery storage was completed today. From enquiry to completion of install this company has been great. The contractor they used was excellent, all work completed to a very high standard. I will recommend to anyone considering a solar install with a decent guarantee. Time to start soaking up some sunshine!

Fantastic service from start to finish, kept in the loop every step of the way. highly recommend. early days with my install, but already I can see my energy usage and grid reliance is very small.

We had a video consultation with Sue. Absolutely, awesome. Walked us through everything. Regarding the installation and spoke on benefits, gave us a really detailed tutorial of how things work. We discussed the pricing models, very transparent, answered all our questions. We'll definitely be happy to consider Sunsave in the future.

Straightforward, easy to follow and clearly explained service from start to finish. Very happy with the lead-in process and installation. Suited us very well as the costs are spread over several years at 0% interest. It’s the only way we could afford such an install. Highly recommended company. Hope more people get to hear about them and utilise this great way of buying and installing solar panels.

Excellent service and everything was taken care of. Always on hand to answer any questions and I was kept updated throughout the whole process.

Sunsave were good all the way through from initial conversations to installation and setting up. Minor issue with scaffolders breaking a ridge tile but sorted very quickly. Good communication and willingness to listen to customer as well as advise. I have decent knowledge and suggested some changes to equipment that once looked at showed to be looking like the best way to go. Staff have always been helpful and quick to respond. I have a large capacity so generating alot more than we use and this is paying a good amount of money at the moment even though it's still only April. Actual generation has been above estimates so far since install in February. Overall would definately recommend for a way to get into solar power at little initial expense.

Great team! Transparent information, great support, and excellent communication.

Excellent service, fully updated throughout the end to end process, clear instructions when provided with updates. Would recommend this company for a PV to everyone.

Poor, over repetitive comms. Then cancel consultation at the 11th hour with no explanation/data other than saying our home not suitable.

I came across these guys on Google and thought I should give them a try given the situation outside and also noticed the price of solar has come down by at least 30% in the last 6-12 months. So, Sunsave is very good on paper and that was the primary attraction tbh. Their how it works demo was good too. Their strategy to lock in a customer for 20 years is great The problem - the eligibility system to get into the financial plan is the strictest I have ever seen till date. I mean I have a mortgage , had car finances few times in the past and many other financial products that gave me credit over time. But Sunsave is something else, they will say it ll take 2-3 minutes to complete your eligibility check and its going to be a soft check etc etc. after going through that , for whatever reason if they dont have an understanding of your finances they ll ask for additional documents and from here on its like applying for a mortgage with way more documentation than what a bank would ask for. If you complete the eligibility and move forward , these guys maybe good like other reviews say about the product. When the product works, it’s always great but when issues arise, the details matter. Ohh and the total amount for 20years will show in your credit report. They also say that the plan can be transferable when you sell a house , great ! But, what happens if the guy fails on eligibility for whatever reason? You should buy the system and jack up the house price. I doubt anyone would do that during the house move which is a pain. Anyone who went through selling a house can understand and if you haven’t been in the space yet check this review. But I think this is going to cause more headaches. The good thing about solar now a days is the competition is huge and there are loads of companies that are able to do this . Hopefully this review will help users who are in a similar situation as me. Happy solarsavings!!!

Milo Boyd was an excellent advisor who went into a detailed demonsreation of the strategy of the company, the breakdown of my current usage and my future expenditure based on the proposed number of solar panel that can be fitted on my roof. His advise was professional, impartial and honest. He answered all my questions with simplified language. I felt Sunsave is the company I would go for when I make decision in the future.

Great info throughout enquiry, booking and installation. Tegan and Antonio were excellent and always happy to answer any questions I had. Installation was unfortunately delayed a few days but this was outside of the control of Sunsave. Panels/battery have been up and running for a few weeks now and working very well. I would recommend Sunsave as a good option for solar with no upfront cost.

I was very excited when we decided to take the plunge into solar. After doing so much research with little to no capital in our bank for the install, sunsave came to the rescue. The lads that erected the scaffolding to the final installers all show great professionalism and did there job to a very high standard. The installer did a very tidy job and communicated with me throughout the install. After coming across an issue which looked like it may need another visit due to a fault code on the invertor. The installer was expecting a phone call from the tech team, but had to leave as it was getting late. He left and 5 minutes later came back as he received that phone call while in his van. Problems fixed and solar was up and running. Such a great pleasure to have these people in my home delivery a brilliant service. Thank-you so much 😊

Tegan was great at explaining the process. I was a bit apprehensive at first due to the financial commitment but Tegan explained everything clearly and professionally so that I could understand. It was a no brainer really when our current electricity bill is around £180 a month and likely to go up as time goes on. With sunsave I'm likely to save around £60. At present I am only in the pre install stage so can't comment further on that aspect but can't fault the pre install process.

Great experience from start to finish, great communication and everything explained in full, no pressure to sell, very helpful and quick to answer any questions, kept updated on absolutely everything. the installation teams were prompt and friendly, and work was completed to a high standard. solars installed very quick and very professional, already saving money very happy 😊 after care been great and also Helpful. thank you to ADDA for the smooth transition to solar

Every time I email or ring up, I get the answer. The politeness of the staff are fantastic when I ring I normally get the same person they answer. Hello with my name. Glad I took the time to do my research and pick this company. Mohammed is really good.

Sunsave has been an excellent way to get into the solar panel without having to part with a lot up front. This makes life way easier to gain benefits early while also having a bit of piece of mind on repairs and replacements. The process has been almost completely seamless, with the few hitches taken care of very quickly.

Great service from initial contact all the way throughout the process. Everything was explained to me & I was kept fully informed at every stage. Sophie was my contact with Sunsave & was there if I had any questions before & after the install, she was excellent. The guys who installed the solar panels explained exactly what they were doing & did a great job. I’ve had a great experience & would definitely recommend Sunsave 10 out of 10!

AVOID installation of faulty parts with 2 failures in under 2 years! 2 years since my installation and I have had 2 problems. The first 15 months after installation, was a faulty MCB which failed meaning that the system was completely down and took 6 weeks to resolve with little communication. More recently after 22 months the bird proofing fell off the panels, despite Sunsave’s website stating that correctly installed bird proofing lasts the duration of the installation. Again I contacted them and 2 weeks later they have done nothing to resolve the issue leaving my system at risk. I have given them opportunities to resolve this prior to leaving reviews but they have fobbed me off and not done anything to rectify the problem with their faulty installation, yet again! I have no faith in any of their installation as they use faulty and inadequate parts that are incorrectly fitted and don’t rectify the issues in a reasonable time frame.

Very happy with my install, every step was explained and carried out seamlessly.

Great and easy process with Sunsave if you want a solar system fitted to your home and they can do all the planning

I approached SunSave after receiving info from Hive & British Gas. I was sent all the information to digest over the phone & via email. There was no pushy salesman techniques or upselling. I actually requested a requote with a larger battery to futureproof the system. I worked out the maths, couldn't believe the way the numbers stacked up, so had them checked by 2 others & it was correct. Once I'd agreed, the survey was very comprehensive & the paperwork arrived in a timely manner. The install went exceptionally well, took 1.5 days & the guys were tidy & lovely. I've been (obsessively) monitoring via the apps, even on manky January days I'm only using tiny bits of mains electric during peak hours. I've wanted Solar for ages, the upfront cost was not an option for me, I recommend this way & this company, it's been so straightforward!

Everything was excellant Everything was very well organised. I was kept informed all the way through. The installers were very accomodating, profesional and curtious. The system works even better than I was promised.

The support from start to installation (and post-installation) has been excellent. The salesperson explained everything clearly and I didn't feel under pressure at all to sign up, which, I think, goes to show the confidence Sunsave have in their product. The only improvement I can think of is we could have done with more proactive support in understanding and getting through the planning process since our installation needed permission (most won't, I believe). However, Sunsave went above and beyond by contributing to the cost of the surveys needed. When it came to organising and scheduling the installation, that was all very smooth. And the contractors Sunsave chose for the scaffolding and panel installation were so professional and friendly, which we know from recent experience can't be taken for granted. Sophie, who guided us through the process, was lovely to deal with. Very competent and patient and understood when it was better to email instead of call. Would totally recommend Sunsave for 1. the way they make solar panels affordable and 2. the service you receive from the whole team, including the contractors.

Stumbled across Sunsave whilst just browsing Solar as wanted to have solar for years but never got round to properly looking into it. Fully read through the details on website then arranged a date for a video call after talking on the phone. The video call went really well eith Nick and all my questions were answered which were indepth so we went ahead with the installation. We went for the quoted 6 Trina Solar panels - 450W, Fox ESS 3.68kW Inverter with the Fox ESS 8.64kh battery 🔋 storage. Scaffolding was erected a couple of weeks before and then both the roofer and the electrician both turned up to start work on 27th November. I can say both the roofer and the electrician who seemed to know each other as worked on other installations and were so great. All works were completed at a very high standard as I would expect. The roofer completed the install of thd panels snd left Jamie to connect up. Jamie the electrian then walked me through the installation and then finally set up the Fox ESS App and set me up as a user. Unfortunately can't export any excess as yet as need to await our smart meter install which is booked in for 16th January with Octopus. Will then jump on the intelligent Octopus 🐙 Flux to start exporting and to also join Sunsave Virtual plant for that extra ££ I can honestly say I was very critical at going Solar as not knowing who to trust in the industry however Sunsave have come through as honest, trustworthy and the contractors were excellent too. I will be passing on referrals to whome ever asks for advice in wanting Solar and battery. A big thank you to the whole team at Sunsave, lets see how the next 20 years go on.......

Swiftly installed by a professional team of engineers who worked hard to timely fit and install system, well done.

Honest advice, great service with fast response times and clear updates. They told me that 3 additional panels on the side of my house would not be worth the investment. Did not try to sell me as many as possible to increase their revenue but only wanted to provide what makes sense for me. Antonio is always available to answer ta question or provide an update Would highly recommend

Really so happy and amazing team put together really helpful and really on time with all promised.thank you

Our 14 panel South/West array with 13kwh battery storage was installed a week ago in the North West. I am extremely happy with the service I have received. Jonny was our first contact who talked us through our options. He was very well informed and able to answer a number of queries I had about the installation process. Communication was always swift and professional which provided a layer of confidence you don't always feel when dealing with contractors. Once the details of our installation were finalised we were passed on to Sophie in a seamless fashion where the impressive level of communication continued. We were able to keep to our chosen location for the batteries after a discussion around alternatives due to a slightly trickier install for electrician. We were grateful to have our preferred location used with a point of view being taken on board by the installation team. Ultimately we chose Sunsave as the subscription option suited our situation better than the upfront expense. We have other projects around the house we are completing at the same time. I like the idea of being part of a collective with regards to the virtual power plant and it feels like I am contributing to a sustainable way of supporting mass adoption of home solar. We're in the depths of December but the odd sunny day has shown what this system is capable of producing. With two EVs and a heat pump due to be installed it feels like we are on the right path towards sustainable living and reduce reliance on pricey energy! Would happily recommend Sunsave to anyone considering solar and battery installation.

Fantastic company, they will only continue to be successful. From the onset where my initial enquiry was picked up, I continue to be impressed by how communicative Sunsave are. The initial introductory discussion was very clear, I understood what they needed so that a fully costed proposal could be made and the follow up call where we went through the proposal was equally impressive. The main difference with dealing with this company compared to others is that they understand that they need to build a relationship with a customer and importantly, how easy it is to actually do this. Something that many other providers fail to grasp. The install team were great, they've done a very good job keeping it all tidy and were happy to answer my stupid questions about how the kit works. The day after the install, Sunsave contacted me to make sure I was happy with everything and have given me all I need to set up the SEG side of my install. I would completely and wholeheartedly recommend using Sunsave for your Solar+Battery installations.

Fantastic, easy very professional from start to finish and a fantastic price great job guys

Just finished the install with Sunsave. Very easy process to follow and the support from the team was great throughout. Easily contactable and supportive with any queries. Highly recommend if you are wanting a manageable solar installation. Included a last minute request for a EV charger and they were more than helpful getting it added to the quote.

I've had a great experience with Sunsave, who despite apparently being quite busy according to all of these reviews, managed to treat me as if I was one of their only few customers. They've got their heads screwed on, the salesperson I initially spoke to answered all of my questions when I had them. I of course was sceptical about signing up with them, but I did my due diligence, and they weren't promising me the earth to get me to sign up either. I went in to the arrangement very much with my eyes open. Signing up with Sunsave is so much better than paying a huge upfront cost and then being left to deal with everything yourself. They offer an ongoing supportive relationship for the duration of your equipments life. I could never afford to pay out for all of this equipment and the repayment interest is less than my mortgage. That's the key thing. If you're worried about selling your house with this relationship in place, you can settle the agreement early with the extra money you make from having panels fitted to your house in the first place. Or the new people can take on the contract, it's not very likely they'd turn it down. It's not that big of a deal if you consider it. Everything happened exactly when it should have in terms of installation, no messing about, no rearranging, everything was finished in 2 days on my terraced property. I think the most difficult part of the process was going around getting the pictures of around the property so that they could prepare for the installation, and that was hardly a chore. As for the solar itself, I've already been generating enough to power my house and charge the battery even in winter. Of course it's going to vary due to the weather but I've literally expected nothing. I'm still waiting for Octopus to set up my export tariff so I've actually been exporting for free at the moment (that is nothing to do with Sunsave, they provided all of the documents as soon as they got them). I'm looking forward to being able to sign up to the Virtual Power Plant which is leveraging their customer base and their batteries for the good of the grid and getting paid for it. They've even paid attention to such details as bird protection, as I didn't realise pigeons really like getting under panels until they mentioned it. I've now noticed so many installations in my area without it, which makes me somewhat smug. It really is worth doing. I'm very happy and so long as they manage to scale their customer service along with the huge increase in business they will no doubt get when word gets around about them, then I can't imagine I will ever have any issues. They've got to maintain their side of their relationship otherwise their business model doesn't work. If you're not sure about any of this then speak to them. You'll soon see.

Honest, informative and good install. Very honest about whether it would be worth it or not, wasn’t unless we were getting an ASHP due to our low level of electric use, we are getting one so got the panels and battery. Good comms all the way through and very happy with the install.

Roll on Summer 🌞 Great communication all through the process. It was all very smooth and very easy. Great staff to deal with and so fascinating to watch the power generated even with Autumn sunshine. Looking forward to next summer’s SUN Thank You All 🌞🕶️🌞

From beginning to install this has been such an easy process. There has been support at every stage of the way. There is no way we would have been able to get a solar and battery install without sunsave.

Quite simply so far an amazing company who have come up with a brilliant idea and plan to provide solar energy to those who cannot afford the upfront costs or those who do not wish to pay so much upfront like me. Wonderful installation and guidance all the way through and now we are seeing our electric bill more than half and so far it's been cloudy with rain since the install..roll on long daylight hours and sun and no more electric costs. Also as energy prices rise, the more we save. Highly recommend Sunsave, it really is worth checking them out if you're thinking of solar energy.

Sunsave could not have been more straight forward to deal with. From the initial inquiry, discussion of the options to arranging the installation. They have responded promptly to any questions. For my circumstances Sunsave has been my best option.

From the consultation through to the support I have received through the year after my first contact with Sunsave, everything has been smooth, friendly and they have been very helpful. The installation itself was painless. They arrived on the days they said they would. It was completed in the timeframe they advised. The install itself is very neat and tidy, and the install team left no mess at all, and were very friendly. Post install, the contact from Sunsave has been regular, with views on System Performance, and any questions I have they have answered them quickly and with the detail I needed. Absolute pleasure to deal with, and the savings I am seeing are significantly more than the projected savings!

Great company to deal with, very supportive and happy to spend time discussing project, and any concerns, from ordering to installation you are kept up to date, everything was completed on schedule and workmen were great and completed the job in the 2 days. If you are thinking of solar panels and battery I would recommend Sunsave

I came to Sunsave through Hive. They are more expensive than a conventional installation but offer a monitored, insured product throughout the 20 year plan. One of the most attractive parts to me was the promise of a battery and inverter replacement after 12 years or so when the battery has degraded. As this is one of the most expensive parts of the system, it just seemed like a sensible approach, but unlike normal insurance, you know you will be claiming on this for sure in the future. The installation was generally excellent. The only issue I had was the amount of debris and rubbish left at the end after the scaffolding was removed. This was dealt with promptly by Sunsave though. The initial remote survey designed the system with 10 panels. A few days before the installation, I was told it would only be 9 due to my roof shape, and this was further reduced to 8 when the installers went up and realised what they could actually do. This was a little annoying but, again, Sunsave dealt with it well, and in reality, I haven't really noticed much difference in the electricity generation. It just needs slightly longer to charge the battery and, in general use, generates far more electricity than I need so I am selling plenty back to the grid. The system integrates brilliantly with the Hive app, as well as offering it's own app where I can schedule the overnight battery charge to make use of the cheap rate tariff. Even my wife, who was very sceptical of the whole thing, is impressed and likes checking out the app to see the free electricity we're generating! I highly recommend Sunsave and the product they offer.

⭐️⭐️⭐️⭐️⭐️ Brilliant Service from Start to Finish Honestly couldn’t fault Sunsave Energy at all. From day one they’ve been professional, friendly, and really easy to deal with. The communication has been great throughout — I was kept in the loop at every stage and always knew what was happening. Edd did an amazing job with the initial design process, taking the time to explain everything clearly and making sure the system was exactly what I needed. Then Antonio was fantastic at keeping me updated all the way through and making sure everything ran smoothly. The whole experience has been completely seamless from start to finish. Would 100% recommend Sunsave Energy to anyone thinking about getting solar — they make the whole thing simple and stress-free.

Working with Jack Purdie was a pleasure, I contacted the company and he reached out to me to discuss our requirements. There was no hard sell, he was pleasant and professional, one of the touches which I feel made it a great experience was, he arranged a video call to discuss, rather than just a phone call. He followed up when he said he would and did what he said he would do. Top guy and thanks for all your help, Jack.

From my initial enquiry for a quote back in June, the contact with all staff at sunsave has been very professional. Have been impressed with every touch point of my experience, the pesentation by Edd, explanation of the costs, savings over 20 years, the details of the financials, then handover to Mo, who answered my numerous questions, the scaffolding company communication and promptness, the two installation guys where superb, and the 11 panels, battery, invertor and electrics were installed in 5 hours. The aftercare so far has exceeded my expectations. We've already seen a saving with our electric kwh costs. In process of completing switch to British Gas to benefit from EV tariff and have signed up (as recommended by sunsave) to hive solar saver tariff to get 25% discount on peak tariff for 12 months. As others have commented initially was very sceptical that there was no upfront costs, as no other supply offers this, but so far so good and looking forward to the future long term savings and generating power from the sun. Disguised battery & inverter with ivy. Obviously artificial

Had a consultation today, nice chap and respectful, so cannot fault the sale pitch. However, look at the details closely and you will see you'll be paying for the product for 20 years, with a high interest rate and a credit agreement. The quotation and payments would mean I'd be paying £36,000 in total, 3x that of a direct install cost, as quoted by two other companies. It would never pay for itself. Whilst it may look convenient to pay monthly, the overall cost is staggering and I would advise anyone to look at other options to finance an installation, unless you want to be tied into a long credit agreement and pay 300% more that a standard installation.

Adda guided us through the process from start to finish, answered all our queries and quickly found solutions to any problems prior to installation. Installation team was quick, efficient and highly professional. Would recommend this company to anyone, great product and support.

We’ve recently completed our switch to solar panels using Sunsave after a referral from Hive. The whole process has been smooth from start to finish. The customer support team have been really helpful and quick to respond to questions. Installation was hassle-free and the electricians and roofer were friendly and courteous.

Great experience from consultation to installation. Also reasonably quick. Highly recommended, we will use again if we ever need to.

We had a brilliant experience with Sunsave from start to finish. The whole process was incredibly smooth, and we felt supported every step of the way. Obed and Mia were absolutely fantastic—always professional, friendly, and quick to respond. They kept us really well informed throughout, answered every question we had, and even resolved an unexpected issue partway through with total efficiency and care. Honestly, we couldn’t fault the service at all. It’s rare to find a company that combines great communication with real reliability and quality product & service but Sunsave nailed it. Highly recommend!

Top notch service from the initial call right through to the installation. A professional outfit that knows their stuff. Highly recommend.!

Great experience from start to finish. Sales weren't pushy and let me take my time, the date was quickly set and they kept me informed at every stage. Installation went smoothly and now I'm up and running and making the most of the sunshine!

We had our installation of our Solar Panel and Battery system by Sunsave a day ago. What can we say from initial enquiry to our proposal meeting to our install the whole experience was fantastic. Both Natalie and Sophie were on hand throughout if we had any questions and is available on the phone or via email. The whole team are so approachable and do not try to upsell or pressure you in anyway. We wanted a system that was fully insured and covered throughout its lifetime and Sunsave hands down was the best company for this, their guarantee give us compete peace of mind if anything should occur with the system. Five star 🌟🌟🌟🌟🌟 service.

Reluctant to provide information in writing! After several emails and spending a lot of time, I am no wiser. They will not send you any useful information or quotes via email - and will keep pestering you to 'book a consultation' or call them, even after you repeatedly request quotations to be sent in writing. Way to go Sunsave, nice way to inspire confidence - I will definitely go into a 20-year deal with a firm that behaves this way!! I am sure there will be one or two other firms that will not be so reluctant to share information in writing.

I’m probably Sunsave’s worst kind of customer… I wanted to commit last year, but I hesitated signing up to a long-term contract with the industry evolving so quickly. There are so many companies out there, and loads of conflicting reviews around real-world savings — as a family, it just didn’t feel like the right time to prioritise the system. But, I’ll admit it — I got it wrong. Over the past 12 months, we’ve paid for electricity that we had no control over. As a family of five with an EV, we average over 1000kWh per month… so hopefully this review helps someone else. We had 16 panels and an 11kWh battery installed just over two weeks ago — and in that time, our energy usage has changed drastically. Other than the standing charge, our bill is… 30p. The panels are charging the battery, fulfilling our daily usage, and we’re even able to sell some electricity back to the grid, which helps cover the standing charge. We’ve definitely had sunny weather lately, so that’s helped — and we’re keen to see how the system performs long-term, especially through the winter. I’ll keep you updated. As for Sunsave — they’ve been brilliant. Competitive pricing, really helpful and informative throughout. The installation team was a third-party company working on behalf of Sunsave, but they were just as professional and competent. Genuinely, I’ve got nothing negative to say. The whole process has been seamless. Even the official paperwork to start selling electricity back to the grid came through ahead of schedule — just two days after installation — which meant I could start recouping the investment earlier than expected. We’re still learning how to get the most out of the system. At the moment, we sometimes run out of battery power in the evenings and have to buy electricity at off-peak rates. But once we adjust our behaviour — like running the dishwasher during the day instead of at night — we’ll make it work. Hope this review helps! If you’ve got any questions, feel free to ask — I did a lot of research before choosing Sunsave and they’ve been a great match for us. I am a totally neutral customer, not paid or asked to write this — but I was given a £500 off code, so if you’re interested, you can use it: www.sunsave.energy/r/frame-particles-dig Only regret? Not signing up sooner. Good luck!

Subscriptions are not a finance agreements and definitely don't have interest payments. Mis-selling from the start enough for me not to trust it

Great experience from quotation to installation. We went from contract to install within one month and were getting paid for our export around 10 days after. We are on track so have spent around £600 less in the full year since having our system installed vs the year before. Highly recommend and the subscription model which finally makes solar PV make sense financially from day one. ☀️💰

EDIT: Following my initial review, I had a productive conversation with Sunsave's co-founder. They acknowledged the issues I experienced and demonstrated a commitment to improving their processes. While they couldn't address all concerns (e.g., the trunking), they offered to waive my first monthly payment of £134.45 as compensation. This gesture, along with their improved communication and willingness to listen, has somewhat restored my confidence in the company. While there's still room for improvement, I appreciate their efforts to make things right. The system itself continues to perform well, and I'm cautiously optimistic about the ongoing support. Pros: - Final system looks good after adjustments - Friendly customer service staff when reachable - Accredited by reputable organizations (Which, Loop, Octopus) - The GivEnergy system is decent, though slightly buggy - The financing option made the system accessible - Appreciate the inclusion of GivEnergy smart plugs Cons: - Long lead time (approximately 3 months) - Poor communication post-sales and during the installation process - Unclear about the use of subcontractors - Expensive pricing (close to £20k for 18x440w panels, 9.5kWh battery, 5kWh inverter) - Significant workmanship issues requiring remediation - Difficulty reaching customer service by phone - Unfinished aspects (e.g., painting, trunking) - Delays in export payments setup - Unprofessional conduct by some contractors I had high hopes for Sunsave given their accreditations, but the experience was mixed. The installation process was lengthy and communication often fell short. Last-minute schedule changes and unclear information about subcontractors added stress. The scaffolding installation and dismantling process was particularly problematic. Dates changed multiple times, ostensibly to accommodate post-installation issues, but workers would arrive without notice, often staying for numerous days and blasting radio, causing disruption. Most alarmingly, there was an incident where a contractor was observed urinating on the property, which is completely unacceptable. The initial installation had several workmanship issues. These included visible rail caps, inconsistent bird spike placement, and poor cable management. It took multiple follow-ups to get these addressed, with some still unresolved. While the final system looks good, it required pushing for fixes like cutting down side rails and filling holes. The pricing seems high in retrospect, and I'm unclear about what the maintenance portion of the cost covers over 20 years. Post-installation issues include being told to handle "minor DIY tasks" ourselves (not mentioned in the contract as far as I can see) and cables not being properly trunked as initially agreed. The Octopus Flux Intelligent process hasn't been smooth, and after a month, we're still not receiving export payments. On the positive side, the staff were friendly and helpful when reachable. The GivEnergy system works well, albeit with minor bugs. Email communication has been okay, but not fantastic. I do appreciate the GivEnergy smart plugs they sent, even if the packaging was a bit messy. The pricing model, while expensive, worked for us as it wasn't possible to add the initial value to our mortgage or get a separate loan. The included maintenance gives some peace of mind, but I'm not entirely confident it will be smooth sailing over the 20-year term. Overall, while the end result is satisfactory, the journey felt amateurish for a company with such prestigious accreditations. As a startup, there's significant room for improvement in customer communication, installation quality, contractor conduct, and post-installation support.

Initially dealing with Max. Quote was looking good, pictures shared of the property etc, then they just failed to reply. Because of which blended up using a local company which were proactive in their encounter.

Great service and team. Always kept up to date with the process. Someone always responding quickly with responses to questions. Everything installed to plan and 2 panels that were scratched were changed quickly with no issues. Great service all round. Paid slightly more than lowest quote but that was because the person explained things at the right level of detail for me and gave me confidence he knew what he was talking about. Panels are in and I can see some generation even on the cloudiest days so looking forward to the sunshine!

From start to finish Sunsave have been an absolute pleasure to deal with and I would highly recommend them to anyone thinking of getting solar. My solar and battery installation was completed in January and approximately 1 month later I was all fully set up exporting back to the grid with Octopus. Everything was done on time, on budget and fitted to a very high standard. I'd like to thank Camilla and Juliet for their help coming up with a great bespoke proposal whilst sticking to my budget. Pippa and Andrei for their help guiding me through the installation process and lastly Daniel and John who did all the electrical work. Also the roofer who's name I've forgotten (sorry). The whole process exceeded my expectations and was an unexpected pleasant and painless experience.

entered my details for a quote and next day 3 random businesses have called my much guarded phone number to sell me windows and mobile phones…

Great service from start to finish. We had 9 solar panel units and storage battery. Customer support before and after was excellent. We were kept fully informed at all stages. Happy to recommend Sunsave.

Easy process from start to finish, the system is working great - all good

Superlative! I can highly recommend this company. I had 3 different quotes and it was Sunsave who offered the best price-quality ratio. Camilla was my initial contact. She was able to give clarity and answered my many questions with patience and professionalism. Mia then took over the next stage of operations, co-ordinating the dates for various workmen. Great communication regarding updates and any queries were always promptly replied to. The installer Aiden and the electrician Luke both did a fabulous job. Certificates were sent soon after the installation was complete. A mention also to the scaffolding company PVF Scaffolding and Melissa who kept me informed regarding the construction and dismantling dates. It’s a big investment to make and I am very happy to have chosen Sunsave. Date of experience: June 2023

From obed to Mia the communication was great, no pushy sales,quick installation dates and solar personnel were very polite and respectful as well as professional.

The install was slick and done in 24 hours. The team was great to work with and explained everything very well. I would highly recommend them if you're considering getting solar!

Sunsave installed a 4kW solar system for me 7 months ago. I can't fault them really, good communication, competitive price and fast install. The system has worked really well, I think they use higher quality components that some of the local firms I had got quotes from.

Absolutely joke from start to finish 5 months after install to now working not got a clue. 2 day job they said but had to have 20+ days off work to be in for all there attempts to fix it oh and also wrecked my hallway in the process thanks!

Really great company. Everything was fast, smooth. The installers were so nice and we were informed of everything every step of the way. We are generating much more electricity than they estimated!

Great company, great service for which I am totally satisfied. After a great deal research Sunsave quoted the best prices whilst using same quality products. I was kept informed right from sales to through to the final fitting with no hick ups. Thank you Sunsave

I spent weeks researching as I was on the fence about solar. The finance option worked perfectly and actually worked out better off over the term than other companies did, trust me it was intense researching I did. Peter, what a great guy, clearly explained everything in sept ensuring we understood before proceeding. Carolina then taken over once the sale was completed and guided me from installing on of the scaffolding to the end process. Sunsave is really professional and friendly team. The contractors were all fantastic and did a superb job all round. Now, we cannot stop monitoring the app to see how we are using our energy efficiency but you soon learn to adapt and be more efficient. Again, thank you to everyone at Sunsave. Money well spent.