HEAT PUMP INSTALLERS UK LIMITED

After having an Air Source Heat Pump installed, we struggled to get in touch with the company again to carry out the service. We managed to find HPI through searching Google, they very promptly responded to book us in, and carried out the full service to a high standard. Both guys that came round were friendly, polite and respectful to the house (even took their shoes off without me having to ask!) They made sure every detail was covered, and have been excellent to deal with. We highly recommend this company and will be using them for any service/maintenance on our ASHP going forward. Many thanks to the team! Matt and Jess.

We had our air source heat pump serviced a few weeks back and I honestly couldn’t have been happier with the service we received. Unfortunately I can’t remember the names of the two engineers who attended, but both were absolutely fantastic… professional, courteous, friendly and clearly took a lot of pride in their work. One of them also noticed that some of the insulation around the pipework had started to perish and took the time to replace it, which I really appreciated. It was also the little things that stood out, such as taking their shoes off before coming into the house and treating our home with real care and respect. Two genuinely nice guys and an excellent job from start to finish. I wouldn’t hesitate to recommend the team at Heat Pump Installers (HPI)and will definitely be using them again in the future. Thank you very much!

From first contact to quote which was very well priced going ahead was a no brainer. I got a spare slot and the team were in the following week. The fitters were first class. Looked after my dogs and left the house tidy.highly recommend

Fast and excellent hassle free service

Had a heat pump recently installed with HPI. They where very helpful and accomodating. The workforce arrived on time and was very punctual, polite and tidy. They worked non stop and the installation was very neat. Very impressed and pleased we had the work carried out by them.

We were becoming very stressed about our heat pump causing our electricity to short and annoying the guests who are staying in our holiday cottage. Andrew Cone of Heat Pump Installers UK promptly came to our rescue and within minutes identified the likely cause. We feel lucky and grateful to have such an expert within easy reach.

Wonderful communications and great help from Andrew that resolved an issue immediately. Thanks once again

Loving our new Heat Pump! The house has never felt warmer. It performed perfectly over the Christmas break when it was well below zero outside, and we had a house full of guests. We were hoping to get parity with the old Gas bills or better and we have achieved that. I calculate it to be a 17% saving so far when compared to the same period the previous year, and we are yet to see the additional benefit of losing the Gas standing charge over the summer months (when the previous condensing combi gas boiler was hardly used). We were really impressed with the approach, flexibility, workmanship and support provided by Heat Pump Installers UK. Right from the first visit it was clear they really understood heat pumps and the required full system design to get the most out of them. They answered all of my many many questions about all the various aspects of the design and were open to my suggestions about the system to adapt it to our specific wants and needs. During the install the engineers were great, they worked really hard and (despite our drafty argumentative Victorian end of terrace house fighting back) we got the full system that we wanted. They have been really responsive at resolving any minor snagging issues that have arisen. The system was installed with the addition of a Homely controller which optimises use of the cheap rate overnight to reduce costs. Thanks to Andy and the team.

Fantastic service today from Andy and the team. Managed to resolve the issue over the phone thanks to Andy’s patience. Thankyou.

HPI recently installed a heat pump for us. The service was quick, efficient and clean. The staff were all freindly and helpfull with any questions we had. I couldnt not reccomend them enough! Thankyou to the whole team.

From our first contact with Andrew and his team we felt confident that they were experts in this field. We were given a full home assessment of the heating and insulation requirements which we have followed during our house renovations. We were very impressed by the installation team, who were efficient, polite and a pleasure to have around. Because of the renovations we’ve had the radiators fitted in stages and they have worked round our builder’s schedule, making it a great experience all round. We are so pleased with the results, we have a cosy home, with a lovely even temperature and our bills are 50% less than before the heat pump was fitted. Can’t recommend Andrew and the team enough.

Following the installation of our ground source heat pump some years ago, Andy and his team have always been extremely helpful and professional. Andy is always on hand to help, going the extra mile when we've been in need. Definitely recommend!

My heat pump switched itself off overnight, for no apparent reason. Andy reacted quickly and helpfully by 'phone but was on a site visit. He suggested that he could call later in the day but the heat pump started working after a reset so the visit wasn't need. Andy's advice is always helpful and appreciated.

Heat Pump Installers UK have been servicing one of our client’s heat pumps for many years, and their service has always been excellent. As a swimming pool builder, we value reliable partners, and they have never let us or our client down. Their response times are fast whenever an issue arises, and their professionalism gives us complete confidence in recommending them

My heat pump (not installed by Andy) stopped working, I contacted a lot of people and Andy was the only one who helped and was willing to come out during the Christmas period. He did an amazing job and made sure to check all was well afterwards. I’m very grateful and can’t recommend enough.

This wasn't our original installer but they provided some valuable advice and a quote for some upgraded radiators. They were very friendly and helpful. I would definitely recommend.

Andy has been very good at explaining the whole system and what would work best for me, the lads doing the work have been very conscious about my property and tidy. Very pleased with the work so far thank you

Andy was very helpful, knowledgeable and explained the whole system. The lads doing the work were excellent, considerate and tidy. Not commissioned yet, but delighted with the work so far. 5*

We are in the process of agreeing the final solution for the extensive renovation of our house. Andy from Heat Pump Installers UK has been very attentive, quick to respond and pragmatic about our requirements. A friendly professional service. I would certainly recommend reaching out to these guys.

We have been very impressed by this company of engineers. No smart frontage with reps & ppt presentations but clear conversations & analyses of what is needed at your property. The heat pump fitting was a good experience, taking a couple of days. In the 12 months since the original installation we have had hardly any problems & the system has looked after itself. Now it has been serviced for the first time which took less than an hour. We are very happy with the installation to date.

We used HPI for our Air Source and Underfloor Heating throughout our Home. They were very good. They were quick at installing this and answered any questions we had. Any advice we needed they were quick to come out to see us or answer the telephone. I would definitely recommend them.

We have recently had a 12 kw Samsung heat pump installed in a renovated bungalow together with underfloor heating, the whole installation done by Heat Pump Installers UK. So far the installation is performing well after a few teething problems with the Homely control system. Together with the government grant and no VAT associated with the heating system, the costs worked out cheaper than a conventional gas boiler/UFH arrangement and would have no hesitation in recommending HPI for any similar installations

Had a look around the showroom and the team where very professional, knowledgeable and friendly.

First Annual Service of our Vaillant Heat pump install. Professional engineer and very easy experience, would recommend

Heat pump installers UK fitted our heat pump in March. Installation straight forward and informative. Heating is so much better and our home is warmer throughout. Would highly recommend the company and anyone thinking of fitting a heat pump would be welcome to visit our house. Mrs and Mr Folan, Huddersfield.

Wanted them to troubleshoot an underperforming ASHP installation fitted by another company. I was more than happy to pay for their service and knowledge just like any other customer but they declined to help because they hadn't fitted the unit. Imagine a heating engineer only working on the boilers they've fitted.

Andy and his team did a great job and always on hand to answer any queries or help with getting used to the system. The systems been pretty efficient this year and no more sky high gas bills like before it was installed. No complaints from the wife she’s cold as we have a lovely toasty home….Would recommend!

Our initial introduction to HPI UK team was via the Linkdin social media business app and indirectly through some other industry proffessionals in architecture. HPI offer balanced and creative advice for various heat pump set ups and installs on all types of property. Having just specifed them on a project in Milnsbridge that is well suited to accept this kind of unit we look forward to working with them. its imperative to move with the market and adapt to the times we now live in - these folk seem to be doing just that and appear very good at it too. Look foward to specifying further projects in the near future.

As a follow up to my review of about two years ago I would like to thank Andrew, Michael and all the team at HPI have helped me with the couple of snags I have had in operating the equipment. Any problem was more this old fogie not understanding modern technology than anything wrong with the system. Very recently I decided to to change my internet provider to achieve a saving of £26.00 a month for the same service. All well and good until I realised I had lost contact with the HOMELY control unit that adjusts the operation of the heat pump automatically to achieve the desired internal temperature in the most economical way. It takes into consideration internal and external temperatures and the type of tariff you are on. For the periods February to October in 2024 and the same period in 2025 the Cosey Octopus tariff coupled with the Homely controller has saved me 22% on my 2024 running costs. All it took to get reconnected, after half a frustrating day trying to do it myself, was a quick phone call to HPI and Andrew fitted a visit to my house between two appointments and very quickly had my system up and running again. Absolute the best service and can't thank you enough. Definitely Five Stars * * * * * My installation review. Heat Pump Installers UK Ltd were remarkably quick in responding to my enquiry and very quickly back with a competitive price. I received an installation date that was just over two weeks ahead of my accepting the price. As indicated work and commissioning took three days which included removing a large gas boiler and cylinder. The engineer and his two apprentices worked well together and left things clean and tidy at the end of each shift. As my heating system is underfloor heating on both ground and first floor no additional radiators are needed. I was slightly surprised on how long the initial warm up took but once up to temperature the house was uniformly cosy. Many thanks to Andrew, the boss, Michael, in the office and the installation team.

Great service from them 👏 My original installers of heat pumps went AWOL and these guys took over and service my heat pumps annually. Thoroughly recommend Heat pump installers ⭐️⭐️⭐️⭐️⭐️

Andy and team did a great job on our installation and the aftercare was also excellent...

We are satisfied with the work carried out.

Good friendly local company that took on servicing our heat pump even though it was installed by another business back in early 2013. We look forward to a continuing and regular annual service.

Superb service from Heat Pump Installers UK! Andy has an extensive knowledge of heap pumps and gave excellent advice to help me choose the right pump. The installation team are very professional and friendly. I've had my heat pump for 2 years now with no problems. The pump is efficient, I have instant hot water and my house is toasty warm!!!!! I've had no hesitation in recommending Heat Pump Installers UK to friends, neighbours and colleagues!

Excellent installation by friendly and capable staff 3 years ago and ongoing service support since then.

Andy is very knowledgable and i feel after looking at various options, we system specified was perfect for us. The team are always a pleasure to work with and keep the work area clean and tidy. When it comes to services and visists, they can usually schedule a visit within a few days. Very much recommended.

We had a fantastic experience with Heat Pump Installers UK. Andy and his team provided great service from start to finish. The system was thoughtfully designed to suit our home perfectly. Installation was impressively neat, with real attention to detail. Everything was completed on time and to a high standard. We’d definitely recommend them to anyone considering a heat pump.

Andy was extremely helpful with our air source service. Very efficient. I would recommend.

My installation was done quickly and efficiently and they were very accommodating by installing extra radiators at a very reasonable cost. Great value.

We have used heat pump installers for the last few years for services on our air source heat pump . Lovely customer service and great response/attendance time. Engineers are very knowledgeable gave great advice on maintaining the system efficiently and just all round great professionals.

Great service and friendly, professional engineers

Had a wonderful experience with heat pump installers, lovely, determined and compassionate workers. Would 100% recommend.

Reliable, professional and exceptionally helpful. A****

Andy, Michael and the team were to notch from start to finish. Very neat install and couldn’t be happier with the product

Know Andy for a long time 12 years plus and he's been installing since I've know him. There work is we'll recommend and they have excellency in there work. And now they are on my next new echo Friendly timber framed house. Can't wait. Thxs to all at heat pump installers.

Fantastic support- whilst they couldn’t do the job for me, they were super helpful in providing informal guidance that helped me get the job done myself. Really appreciated the support for something that ended up not even being a paid job!

Just had our third year service and the system still works like a dream. Since replacing the gas boiler, we are currently £3000 in credit with our energy supplier, so more than happy with the results. Excellent customer service, highly recommended.

I had an air-source heat pump installed a year ago by HPI UK. The initial survey was undertaken promptly and we were provided with full details of what would be installed by HPI as well as the additional site preparation required. All equipment was delivered and installed as agreed in advance and the installation was completed within the timeframe planned. The system has been running without problem since installation and HPI were very helpful in providing technical assistance to modify their initial design, specifically to allow us to continue to use multiple room thermostats to control our underfloor heating system. I believe the technical installation was of a very good standard and HPI took responsibility for arranging registration and reimbursement of costs through the government subsidy scheme.

Excellent service, the staff were polite and efficient. The heat pump works wonderfully with our old ex-council house. We had it installed a year ago so I’m able to give a years review. We have found no significant changes in the bills and there has been an improvement in temperature of the hot water. The regular heat has made the house warm when we need it and we can easily adjust if we need to. We highly recommend Heat Pump Installers UK.

A big help fixing a tricky issue with my very old domestic ground source heat pump. Eventually we replaced the heat pump unit with a much better one - beautifully installed and improved setup to previous. Would highly recommend.

It is over a year since we had our air source heat pump and underfloor heating installed. We are really pleased that it's working well. Excellent service from Andy and his installation team and Sam who was spot on with the specifications.

Great service from Andy, really knowledgeable, approachable and friendly. Would thoroughly recommend.

Really impressed with the work carried out by Heat Pump Installers UK. I approached them after a quick google search and they came up as the closest company to us. Not knowing much about the whole process I didn’t know what to expect but they’ve been exceptionally helpful from start to finish and when the actual work was carried out we were very impressed with the neatness and tidiness of the team who came out to us. We have lots of trades men in and out and everyone has commented on what a good job the team did installing the equipment. Highly recommend!

Andrew has been fantastic in all dealings with my father aged 89 whom he met originally in 2012. The team are professional and polite in all aspects of their work. We know we are in expert hands.

Andy and his team were great throughout the whole process of installing our air source heat pump. They were able to provide us with a custom solution that allowed us to have the equipment where we wanted it, in order to minimise lost space. This set them apart from other installers we spoke to who weren't forthcoming with as many ideas. The installation itself was very smooth and the work is really neat. Overall I would definitely recommend Heat Pump Installers UK for an air source heat pump install.

Absolutely amazing! These guys are the most knowledgeable, diligent and professional team we’ve ever dealt with. Three years ago they installed an underfloor air source heat pump system into our barn conversion. It proved to be so super efficient & so easy to use that we asked them to put a heat pump in our main house. This was a much bigger job which included additional & replacement radiators (all of which were all cast iron with bespoke fittings). From the initial discussions, to the removal of the old and the install of the new, we were kept up to date with price and progress. The site was kept really clean and tidy and we could not be happier with the end result. Genuine, hardworking people who care passionately about the quality of their work, their environmental impact and customer satisfaction. Could not ask for more.

Absolutely superb. We can’t recommend the HPI team enough. Every step of the process was explained thoroughly. The work was undertaken with unequivocal professionalism. •air course heat pump installation •water heating system incorporated •new radiators with new flow and return pipework •upgrading of existing radiators to meet the heating requirements of the house •replaced all radiator valves with IMI floating valves •Homely App system installation for control The team are genuine people who endeavour to provide efficient, effective and environmentally friendly heating systems via faultless installation. They were extremely tidy throughout. Our property is not easy to access or work with yet the installation is outstanding. We couldn’t be more pleased. I have no doubt that the aftercare and servicing will be equally as impressive. Thank you to the HPI UK team. We are really enjoying our warm and cosy house along with the lovely hot water 🤩. Looking forward to much lower bills and nice to know we’re doing our bit for the environment.

I found HPI to be a lovely company to deal with. Everyone I saw was very friendly. Andy himself came out to do my survey, talking me through my options and offering us a tailor-made service. The team that came to install my heat pump were respectful of my property and were very tidy workers. I am really pleased with my choice and would highly recommend. I felt confident I had made the right choice for my heat pump by going to Heat Pump Installers UK. Thankyou.

Great relaxed, friendly and professional atmosphere. Would highly recommend to others for training course. Assessor was very helpful and knowledgeable and offer after support.

Heat pump installers offer a fantastic service. Quick, efficient and reliable. Work was done efficiently, everything kept clean throughout work being done and a lovely trustworthy team. Thrilled with this service.

A very professional installation team. The system works perfectly well since the start of the year. No issues for now . But any issues I was reassured it's just a phone call away. Worth every penny so far.

Andy and team have installed a Samsung R32 Heatpump in March 2023. The team are very professional and committed. They came out couple of times to fix minor niggles after installation for free (which are related to radiators not Heatpump). The after care is excellent including all the associated paperwork. Highly recommend HPI.

Professional attitude & knowledge from this company from start to finish on our current project. Would highly recommend to anyone wanting alternative heating.

Had the heat pump installed in Feb 2022, which I’ve already given a 5 star review about. Had a couple of issues recently and either had a call back or a visit within 24 hours. The aftercare is as good as the process before the purchase and installation. Excellent service

Very pleased to have used HPI UK on our barn conversion. We were unsure if it would work on an old property but Andy and team were very helpful in guiding us through the process and advising on insulation requirements, etc. Three months on and the system is working great ensuring we survive the wild winter periods.

Andy and the team offer a Brilliant Service from start to finish. HPI have worked on a few jobs with me and I have great confidence in the team that I am able to recommend them on a regular basis. Their knowledge is next to none and can advise correctly what system would be best. Offering a complete package from start to finish is so handy! Their installation work is also extremely tidy. Overall an excellent firm and will continue to use them!

We have used HPI for many years and Andy and his team have given us a great services from start to finish. Would recommend for your project.

Great to start with however further down the line when we started having problems the communication has stopped and issues remain unresolved. Very disappointed

Exceptional service from HPI. We had issues with our Samsung Air Source Heat Pump, HPI provided a quick diagnosis and fix. Issue is now resolved and our heating system is running smoother than ever.

Really disappointed with this company.Will never recommend or use again

Back in August we had a power cut which fried our boiler and messed up the hot water system. Within 24hrs, Andy and Morgan had Dwayne and Darren out to perform a quick diagnosis, followed by Chris a few days later who was incredibly helpful in not only resolving the issue, but talking me through the different parts of the system, how I can maintain them through the year and spending time fielding my naive questions! The whole team provided a great service, and I will certainly be passing on my recommendations to others to use you in the future. Many thanks!

Had complete Air Source Pump system fitted to a barn conversion, including full infrastructure of underfloor heating in living areas and radiators in bedrooms. Andy and his team worked quickly, efficiently and in a thoroughly professional manner. Not only with exceptionally neat and tidy workmanship but also in a friendly and considerate manner. Can't recommend them highly enough to anyway contemplating an eco heat source system.

Such friendly people working here they dealt with my uncles enquiry in a very quick time frame and explained everything to him to make sure he knew exactly what he was signing up for, definitely recommend if you need down to earth people to install your heat pump!