Brazendale Plumbing and Heating Ltd
4.7(12)Tarporley • OFTEC
Services
Reviews
4.7
Brazendale Plumbing and Heating Ltd is described as friendly and professional by several reviewers. One reviewer says the office was helpful and that confirmation of the date, time and plumber's name came by email and text. Laura is named as a polite plumber who arrived on time and did the job in a professional manner. One reviewer says the firm returned a call promptly and did what it had promised, and another says a plumber came out in the early evening to repair a leaking pipe. One reviewer was happy with the work but warns that a tap fitting was charged at a £96 minimum fee, only reduced after a long phone call, and says a quotation should be obtained before booking.
Kind, polite, professional plumbers with a great work ethic. Have used them three times this year. It's great to know who to turn to when you have to.
Good company but make sure you get a quotation before booking. I recently booked a central heating service for which I was quoted £111 including VAT which I accepted. When making the booking I also said I would like a tap replaced in our cloakroom. I said I would supply the tap but was not given a quote for this additional work in fitting it. Stuart Brazendale duly arrived on the appointed day and carried both jobs in just over two hours. He was friendly, knowledgable and professional and I was satisfied with his work. Imagine my surprise when a day later I received two separate invoices. One for the central heating service plus a further invoice for £96 for fitting the tap. I thought this must be a clerical error so I queried this with the company but was informed that this was the minimum charge for any job. In response the company claimed that this included Stuart’s travelling time and potential loss of earnings but this cannot be correct as was already visiting the property to carry out the central heating service, and it only took him half an hour to fit the tap (£96 for half an hours work!!). I had expected to pay extra but not this much. After a long telephone conversation the company agreed to reduce this charge and I settled both accounts. Disappointedly I asked for a quote on another job but it appears I have been struck off. In summary an efficient company but one which needs to review it’s charging policy as not everyone will have the confidence to challenge such a fee and would end up paying a higher price than is necessary.
Just had a full service, boiler, cooker and gas fire.very pleased with the service.
I called Brazendale regarding a leaking kitchen mixer tap. As I'm new to this area I didn't have any contacts etc but a friend gave me Brazendale's deatails. Well I was immediately impressed with the professionalism shown by the office for their helpfulness & understanding. The job was booked in & they confirmed the date, time and name of plumber dealing with job by return email & text. Plumber, Laura arrived on time, was very polite & completed the task in very professional manner. Laura was absolutely brilliant this is exactly what you want absolutely brilliant customer service. I cant recommend this company highly enough.
Experienced a joint leak in a hot water feed pipe. Contacted Stuart for advice and he personally came out to repair the pipe despite being early evening. The repair was excellent and due to his quick response, prevented any further damage. Could not thank them enough.
Called Brazendale for repair to downstairs toilet. Never used them before. On first contact I was immediately impressed with the professionalism shown by the office. The job was booked in. Then confirmation by email confirming date time and name of plumber dealing with job. Plumbers arrived on time. Job completed in very professional manner and tided up afterwards. Brilliant. This is exactly what you want..brilliant customer service like nothing was too much trouble for them. Will definitely use them for all my plumbing needs and would recommend this company.
contacted them on be half of my sister in-law whose boiler had packed up I explained that she has mobility problems and they rearranged there schedule to get some one there the next day absolutely superb service
I can highly recommend Brazendale Heating & Plumbing, they returned my call promptly and did exactly what they had promised, a refreshing change. Thank you so much.
Excellent friendly professional service
Absolutely fantastic.
Nice house it's okay
Area
Additional information
- Gas engineer
- OFTEC
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