M Preston Plumbing & Heating Ltd

Mark… Anthony and Harry have been a credit to you. At every stage they have kept us informed of progress. They are both cheerful and courteous and have left the house each day utterly tidy and spotless. Please pass on our remarks and thanks and rest assured we will recommend your services whenever we have an opportunity. Bob and Megan Patterson

I’ve had a few jobs done by M Preston Plumbing & Heating and found them to be true professionals and great with communications etc. The most recent work was the replacement of three radiators. Callum did a great job, although there was an air pocket that formed on another radiator in the property. After a call to the office, Callum promptly called back and fixed the issue within an hour. Thank you all. Really happy and warm customer.

Ant and Harry did a sterling job changing our boiler. Friendly guys who provided a fast, efficient service and left the kitchen spotless when job completed. Well recommended

Fantastic service,hot water stopped working,lovely young man came and fixed it within hours.Thank you Will definitely use you for annual service.

Absolutely top notch service from Mac, Ant and Harry on a boiler replacement, filter fit, cylinder service, system flush and balance. Clean, tidy, knowledgeable and helpful. Fully recommend.

Driving shocking shot down a one way street wrong way!!! Obviously wanted to get home early luckily nothing was coming the right way up the road

Ant and Mac visited my Mum's house to repair a fault with the central heating and boiler. They quickly diagnosed the problems and carried out the necessary repairs, keeping us informed at all times. They were an absolute pleasure to deal with, friendly and hardworking. We wouldn't hesitate to use them in the future. Thank you so much Ant and Mac!

Thanks very much to Callum for coming round yesterday and today to fix my boiler problem. He couldn’t be sure what the problem was at first but called the manufacturer and a colleague for advice and came back today with the right part to sort it out. He was kind and polite, and explained everything to me clearly. Very glad to have hot water again in this cold weather!

Amazing service from M Preston and the team! Ant, Kane, Harry and Mac changed over an old system boiler to a new combi boiler and replaced all radiators. I now have a toasty warm house and no trace they were here. Highly reccomend the professional team for all pluming and gas services.

Ant and Cain came and replaced our boiler at short notice. Very thorough and professional job, returning after a few days to ensure the system worked as plannedm

Callum attended for an emergency, could not have been more helpful sorted everything out quickly. Fantastic service

After identifying a safety critical fault on my existing combi boiler, Calum and Kane installed a spanking new replacement within a couple of days - impressive considering it was the coldest week of the winter.

Callum was very friendly, sorted the problem quickly and explained what had gone wrong so that I could monitor the situation.

Callum did a fantastic job and was very polite and respectful.

Thank you Callum and Kyle for an excellent job done this morning locating a leak underneath our kitchen flooring. Great that a workaround was considered to save our stone tiling. All in all, the job was done professionally and both lads were friendly and respectful of our property. Wouldn't hesitate to recommend or use them for any future jobs. Thanks very much. Dave and Chris Bowman

Callum and Harry did an outstanding job and finished well ahead of time. Clean, tidy and a very professional job. Thank you.

Callum and Harry were excellent in every aspect. Polite and professional. Explained everything perfectly and solved the problem amazingly fast.

Mac and Ant came to install a pressurised water system ahead of bathroom upgrades. They turn up bang on time, work efficiently and are highly professional. They kept me well informed as the job progressed, have a good sense of humour as well as helpful attitude. They finished as planned and left the place spotless, with everything labelled and having explained the system to me. I look forward to having them back on the next phase.

Marty the plumber serviced our boiler and was very friendly, professional and helpful, very pleased, many thanks

I had Callum & Harry over to fix my boiler and they were in and out in 10 minutes. Did a super job, very polite and explained everything afterwards. Highly recommend 👌

Callum and Mac did a great job of fixing once the bath taps were off. That was a difficult one.

The guys did an amazing job today fitting our new contemporary radiators, they look fab and we are delighted!

Callum was on time, polite, professional and friendly. He did the job quickly. Brilliant, thank you.

Gas fire repaired. Good helpful service to identify problem and source parts. Callum and Craig did a first class job fitting them.

Jason serviced our boiler today. As always, he was efficient, thorough and helpful. We had several questions to ask and he was very patient and knowledgeable. Thanks Jason.

Marty came within half an hour . Was wonderful. Explained what he was doing. Polite, efficient and got my jeating back working swiftly. I couldnt be more grayeful as ive just come out of hospital. Lovely chap and excellent service. Thanks so much

As always a first class service from M Preston Plumbing and Heating. Marty arrived on time, worked efficiently with minimum fuss, were polite and very helpful. Very professional.

Jason came today to service our boiler and cylinder. He did a great job and was very thorough and explained everything he’d done. He and his colleague were a pleasure to have in the house and I would highly recommend them.

thankyou callum top job bud ... 👏 👍

Very professional and efficient Thank you Callum

Absolutely delighted with the service of my boiler carried out by Jason . I would without hesitation recommend Jason to anyone. Mike

Callum was quick and efficient would recommend.

Excellent service, Callum was polite and very professional, and Sorted out the problem with my boiler quickly and efficiently,. Would definitely recommend to friends.

Excellent work. Intuitive and creative solutions from Dexter.

Callum & Kaine did a fantastic job!! 2 radiators moved and everything left near and tidy.

Had a burst pipe and they got out to us in 3 hours. Quality workmanship .

Quote was a complete ripoff! Not very professional either. Leaving well alone. Note only 3.7 review! Update following response: If you think any firm wins 295 out of every 300 quotes they provide then you’re deluded. On average people get 3 quotes so the average uptake would be approx 33/100 or 99/300 and not 295/300. You’re taking the mick. Be realistic you’ve only a 3.7 review score not a 4.9!

Excellent service lovely owner

Great plumbers - would not use anybody else given their quality of service, professionalism, and desire from the lads to get the job done...

Highly professional service - brilliant customer service by Lucy who responds immediately on the phone and schedules prompt service dates with times you can rely on; Mark who came when requested to assess the requirements (fixing flush on 2 WC's); and Ant who came within days of me accepting their quote. Ant did a neat and tidy plumbing job in a friendly and professional way. He subsequently popped back to explain something I hadn't understood about the new system. The price was fair with no unexpected extras! Altogether I'm one happy customer recommending M Preston Plumbing & Heating.

Initial install: Brilliant! Expensive, but quick and painless. Picture attached show the work - tidy and clearly done with pride by skilled installers. I'm updating this review two years later - I've gone from 5 stars for the install, to a generous 2 stars after the follow up services. Here's why; Year 1 service: Tech arrived with a trainee in tow, after the service was completed I found a flow tool still hanging from my gas meter, venting gas to atmosphere. Had to call multiple times to get someone to answer the phone and find the guys, who then returned to remove the forgotten gear and stop the leak. The trainee (it was his mistake) then entered my property unannounced early the next morning - maybe to double check things were safe? - this was in his own car, and I was alerted whilst at work by a concerned neighbour that a strange man was snooping around my property early on a Saturday morning. To top off the experience, it was double price as they had 'forgotten' that they installed a water tank, and this requires servicing at the same cost as the boiler. Year 2 service: Booked in a month in advance - nobody shows up... Apparently I was put in the calendar for a service last year instead of this year. Okay, mistakes happen, so we re-book for 2pm the next Friday. 2pm the next Friday comes and goes... 3pm a van arrives - tech & apprentice again... Due to a postcode mixup earlier in the day, they're running late. Tech and apprentice are going to service the water tank, and another tech will be here later to service the boiler. Tech services the tank while apprentice plays on his phone - this takes 9 minutes and costs £75. Second van arrives. First tech and apprentice leave and the boiler is serviced with no drama. Two vans and three people to service a boiler, no wonder they need a £8/minute charge! So, that's my experience with M Preston - no further updates expected as I'm not prepared for the hassle of a third round next year.

Efficient friendly service. Very knowledgeable

Amazing service from first contact right through to carrying out the work! I received a text message apologising that Dan would be attending later than arranged time with plenty of notice. I then received a call from Dan to say he could actually complete the job a day early Dan was very professional, knowledgeable and friendly in and job done withing the hour! He removed the old unit and all packaging from new one, left the bathroom immaculate. I Will definitely be using this service again should I have any plumbing or heating problems. 100% recommend to anyone requiring a friendly professional company.

Absolutely brilliant service from Mark and his apprentice. Had an emergency as my boiler had stopped working with no heating or hot water at 4.30pm. Frantically called and Mark was on his way back from another job and was thankfully at my door in 5 minutes. The boiler was taken apart and fixed with a new part in 20 minutes and back up and running. No idea what we would have done in lockdown with no heating overnight with a 20 month old. Great service, quick work and very responsive - can't fault M Preston Plumbing and Heating.

Great service from Mark and his team installing full combi boiler and 11 radiators in business premisis. The guys worked hard all week cleaned up after themselves and were professional throughout would fully recommend them! Craig Bosomworth Project Manager

Excellent friendly service fitting a new boiler and took all the mess away with him.

Excellent service.

I phoned Mark Preston on Friday evening for quite an urgent job expecting to wait a couple weeks for a plumber to attend our home. To my surprise he said he would have somebody with us on Tuesday at 8.00am. To my bigger surprise, the plumber turned up at 7.55am on Tuesday. He was extremely helpful and sorted the job and two more small ones without any fuss, leaving the area clean and tidy afterwards. I would have no hesitation in using Mark again and recommending his firm to my friends and family.

Mark Preston - Mr No Show. Don’t EVER ask this man to do anything. He might say he’s going to do it, he may even turn up to do you a quote, he may even book your job in. But he won’t turn up. And worse, he won’t call to warn you or explain. Nor will he text to warn you or explain. And most childishly of all, he won’t answer his phone. You have let me down again Mr Preston when , against my better judgement , I’d given you one more chance. You cannot run a business like this. I understand there will be times when other jobs overrun or other stuff happens. But you have to let people know. There’s no excuse not to. Honestly, Its pathetic.

I cannot leave a reccomendation as Mark came out to my house, seemed very experienced and positive and promised me quotes for an air source heater and oil. However, I've never heard a word since. I even rang him to remind him and he promised he would get back to me!

Used for boiler service last year, one of his lads turned up and did it so asked for quote for new bathroom. Mark came round a couple of weeks later to have a look said he would send me a quote, never came. Booked another boiler service last monday, had to take day of work, no one turned up and no answer on phone or call back after leaving messages, he is a waste of space. If you want someone reliable use Justin Williamson.