Angel Plumbing Services

Hi, called Angel Plumbing out as I had a blocked toilet. They come out on the day and fixed the problem. Also cleaned up after they finished. Thank you

Currently in dispute with them. Trying to charge me £357.60 for a quite basic kitchen tap job. Have asked them to provide receipts of materials as I know they are vastly over priced - they have refused so far. Claiming parking costs of £30.10 - I provided them with free parking on my property.

!!!AVOID!!! UNRELIABLE AND PATHETIC - arranged three times for a plumber and all three times no one shows up, no one from the business calls or texts to say there is a scheduling issue. I had to continue to call them and coordinate yet they do not seem to care. AVOID!

I scheduled a plumber and waited in, but no one came. When I called, I was told the plumber wouldn’t be coming, but I was promised a callback from the manager, which I never received. This was really inconvenient as I’d taken time off. Poor customer service.

I've been using Angel Plumbing for many years and have been entirely satisfied each time they have done work for me. I would not hesitate to recommend them.

Overall, my experience has been painful and if you require something urgent, this won’t be your best option. Expect to call multiple times to know what’s happening and what’s not happening, slow service and absolutely no empathy or ownership of mistakes. From my experience on the one off job I got : - “We’ll call you back…” or “we’ll be back in an hour…”, but never call me back or came back on the same day (happened 5 times) - No shows (2 times) - Came to the property without bring the parts necessary for the job that has been on their radar for 3 weeks (1 time) I am giving them 2 stars cause the plumber is knowledgeable, but the business processes and quality of the service is a solid 1 star. The no shows are particularly painful because you are expected to be the whole day in the property. (When you book you don’t get a time at all) obviously enough, if you have to reschedule you have to spend another whole day in the property.

Good service

Professional, service

Be weary. The last plumber dropped a gasket down the side of my cistern. Instead of trying to retrieve or replace the missing gasket he quietly told me everything was fixed. A few days later the cistern leaked all over the place while I was away for 2 weeks on holiday. I found the missing gasket on closer inspection.

So grateful to Ian and his team for assisting with a prolonged issue with my boiler cylinder. Very good response rate and I felt supported until everything was 100% sorted. An honest family business who I would highly recommend.

Charged for a premium Tap of £200.00 plus to replace the Tap that was there and fitted a Tap from Screwfix that you can buy for £56.99. Never finished the job, hot water not running and failed to turn up upon three appointments to complete the installation. Disgraceful, I now have to sue them for the £504.00 they took off my Debit Card Up-Front to do the Job.

Really disappointing experience. After coming to fix my water cylinder, my tenant was left without hot water for a week. When the plumber came back to fix that problem it turned out that he had drained the hot water without refilling the tank. Instead of an apology I got another bill (on top of the very expensive original bill) for the follow up visit. They hassled my tenants so much for payment that eventually I had to pay a reduced fee to get them to go away. Avoid!!

I got back from 3 weeks holiday to find I had no heating or hot water and the boiler was not functioning. One call to Angel Plumbing Services and only a few minutes crying over the phone produced Danny who came in 20 minutes, found the problem (low water pressure and a small leak), replaced the offending part, showed me how to fix the problem in the future and left me with everything in working order. Big should out all round. I'll never use any other plumbing services. Thank you!!!

I've been having a leak in my bathroom and I wanted the source found. The plumber did not find the source of the leak, and suggested to reseal the shower, which seemed like a random course of action to take when the problem was not properly identified. I thought the charge was excessive given the problem was not identified and the measure was only some silicon seal was excessive. There was no follow up on whether my leak had stopped. I won't be using Angel Plumbing Services again.

Angel plumbing came to inspect a leak and explained what works are required. They promised a written quote including time estimate for the works. They emailed and called asking for a call out payment of £89 which we paid. Following this they have not responded to several emails or phone calls with regards to the quote. We were 90% certain of what was causing the leak but appointed Angel plumbing to confirm the problem with a view to fixing it. Feels like a scam! I just called them and they have no notes on the job. They also said the plumber who visited has left the company and that someone else would need to come out again to look at the cause of the leak! Their professionalism for receiving the call out charge with documentation, paper work and emails was faultless so perhaps it's a business run on call out charges rather than actual plumbing work!

Slightly delayed in turning up, but Ricky the plumber did a speedy and effective job. I'd use them again.

Ross very helpful and pleasant man.,very professional and would use again.

Great help when needed

Very friendly and helpful staff in the office, The plumber made sure he keep a safe distance and open the window, the problem was a tap in the bath, but sorted in no time and working lovely, would tell call it and friends

Dreadful. Came to fix one issue, didn't fix properly. When I complained that it's still not working, they denied there's a problem (!), kept denying it even after they came back and witnessed it not working. In another item they replaced, the replacement was faulty. So they had to come again, and again. Two simple jobs took many visits and brick-wall communication.

Used Angel plumbing a number of times over the years. They have been really professional, quick, helpful every time.

Amazing

What a great service we received.after being very poorly treated by a previous company would like to thank Dave for taking on the job and giving us a first class bathroom.Thank you to a brilliant plasterer and great tiler we can't thank you enough

Best plumbing company I have come across over the years. I always use Angel Plumbing on my projects because I know I can rely on them completing the job perfectly

This is a local established company that was recommended to me by my neighbour. Angel Plumbing were professional, reassuring and efficient. The problem was determined after an investigation and the solution implemented effectively. I will be using Angel Plumbing again and recommend their services. The cost was reasonable and the way they dealt with the job gave me confidence in them.

I was very impressed with the service I received from Angel Plumbing... The knowledge, and attention to detail... At the end of the day they cleaned up, and took old bathroom units away.. They fitted my new bathroom and small WC... Cannot fault them...

Danny showed up on time, completed all the necessary tasks. Can’t fault them. Thanks!

ok for emergency call out, but communication is poor and they turn away priced work so again, only good for callouts.

Great service

PLEASE AVOID COMPLETELY!! WILL TRY TO RIP YOU OFF YOUR MONEY. If you have problems with drains and manhole, please call Thames Water. It's is free of charge from Thames Water. They tried to make me pay for their men to stay around the area doing nothing after 4:15pm. I was told quote is around £84 for first call out and £50 per hour after that. They are now trying to invoice me with £50 per men they send out. So £200 per hour. Ridiculous!! Trying to take me to court. They didn't resolve the job and they knew they couldn't do it in the first place, but they still forced it so that I have to pay for them.

The initial fitting of the bathroom was very good which is why I haven't given them one star. However just over a year later the shower began to leak. After several visits (most were at least an hour late for the original appointment) they finally fixed the problem. They charged me £400 initially reduced by £80 to £320 finally to fix the problem possibly caused by initial shoddy workmanship. The worst thing was that no quote or estimate was given to me for the work in the first place leading me to think it might be covered by the initial guarantee. I'm especially disappointed as I was hoping I'd found a reliable and efficient plumbing firm.

Both times we've called on Angel Plumbing they've been brilliant. Fast response, reasonable charges and solved problems

Showed up on time, finished the job in good time. Unfortunately, the replacement part (which they had purchased new) had a defect and they had to come back out twice, the last time to replace it with an alternative. No arguments from them and they put themselves out to come back promptly and at convenient times to get the job sorted. Very pleased and appreciative.

Unprofessional and slow! Came to fix dripping shower, took them 5 days to order a new valve just to realise they've ordered the wrong one. Had to order a new one which took another 5 days. Poor communication, super slow and sloppy with emails.

I rarely write reviews, but I am a bit disappointed in this company. I was stood up twice by this company, after having taken off the afternoon from work to be home for my 2-4 appointment. When I called the office the line has been disengaged, both of these times. However, when the plumber finally did show up, he was very professional.

Terrible experience. Was initially not charged by the engineer (as he could not resolve the issue) and THREE MONTHS LATER received an invoice for their services. After calling to resolve, the manager became very aggressive and pressed charges. Please use another service

used for 12 years now very good for emergencys highly recommend