C Anderson & Sons

Excellent customer service from start to finish by both office staff and plumber innish. Would highly recommend this company

Sam did a great job at installing our new boiler and checking that the whole heating system in the flat was working correctly. He arrived at the set time and worked efficiently to get it done on time. He was very professional and helpful at answering all my questions and explaining how everything worked. I was very happy with the service.

I have just had my kitchen floor tiled by Ibrahim who was brilliant - very helpful, painstaking and thorough.

Got someone to come a take the heater off the wall, they quoted £126 to take it off and I specifically asked if that steep price included the putting back on, she said yes with no hesitation. I paid the £126 for a 30 minute job, assuming I had already then paid for the other 30 minutes. I call today to ask for a date the heater can be put back on and a different, less friendlier receptionist claims this is not possible and I have to pay the £126 again… First and last time I ever use Anderson’s, and anyone in the community asking me for opinion on them will be told to go elsewhere.

Our engineer Nishan has nust completed the annual service. He's a great engineer and very efficient. With him and C S Andersons at the helm we are in safe handa , which is greatly comforting. We have used C S Anderson regularly for ten years and so impressed were we that we used them to overhaul our rickety bathroom which they did very well removing the bath and replacing it with a shower unit We always ask for Nishard who has just completed our boiler service He is very thorough and always gives 101% We hope you continue with C S Anderson's Nish. You can do no wrong!

If you're booking with this lot. Ask for Ibrahim, he's excellent.

This review is specifically for Ibrahim: he showed up consistently, worked very hard, made adaptations as needed, and communicated well.

Very happy with the communication and work done. Would recommend

Sam worked brilliantly to unblock my sink. Hugely grateful

I had some repairs to the wall on my roof terrace completed today by Ibrahim, he was very helpful and efficient, the work was to a high standard and very neat Also plumbing work by Josh and Sharif to fix a leak was excellent and carried out to a very high standard, we would use them again

I would be careful using this company if you don't fully understand the issue at hand or you might end up with unnecessary work and inflated pricing. They also placed a pre-auth on my credit card without asking and stored my details.

Sam did a great job. Very thorough and works to a high standard - would highly recommend

Andersons did a poor job. They failed to fix a blocked kitchen sink - it was eventually unblocked by another plumber using a sani-snake - and left a leaking seal where the pipe for the kitchen sink was not properly screwed back. They then seemingly preyed on the customer's ignorance by quoting for a job that didn't need doing in the first place. 'The kitchen sink pipe needed replacing' - no, it was a ten minute job with a sani-snake. The sani-snake was 'a temporary fix' according to Andersons but the kitchen pipe had never been blocked in 5 years of living at the address so it was unlikely to be blocked by anything other than normal kitchen usage.

Josie at the front desk was brilliant - very understanding and keen to help.

Several plumbing issues were done professionally and satisfactorily.

The work was fine but double charged me for time and insisted on keeping this. Don’t particularly trust them with the hours worked either. I would generally avoid and if you have to use agree the price clearly up front and leave no wiggle room.

Great job by Sam. The plumbing work need was in our new kitchen and was beyond my skills. Got Sam in at short notice and they moved things around to fit us in as we're night shift workers.. Everything looks great and so much tidier than how it looked before. We highly recommend Andersons and Sam and we can't thank them enough for all there help. Thank you.

Sam did a great job replacing a sewage pipe in my bathroom. Also, communicated things well and didn’t leave garbage after completing the job. Highly recommend! Thanks

Sam was fantastic and efficient at installing our under sink water filter. He was friendly and I would highly recommend him and the company!

Full bathroom installation. Glitches were sorted out. Things done to a standard. Thoroughly recommend.

Sam was 5*, he went above and beyond to complete the job in time for our Airbnb. I would highly recommend Sam and will definitely ask for him in the future!

Very unhappy with the service (or lack there of) provided. No transparency, poor communication, job wasn’t completed to the standard we had agreed but I was charged the full price regardless and no hope in seeing that money back.

Great help, professional & knowledgeable

Excellent service from Nish from Anderson and Sons, Plumber was experienced knew exactly how to fix the problem and went above and beyond to help detect and fix a leak. He solved the source of problem really quickly so I was not worried about the leak getting worse ! Also Advised on additional works needed and made sure understood the issue. Thank you !

Sam was very friendly. He came promptly at the beginning of the agreed timeslot and worked efficiently, explaining what he was doing and answered my questions.

Would not recommend. They poured acid down a blocked sink, didn’t plunge, which worked initially, but it blocked again after a few days. When we raised it, they refused to take any accountability, claiming they couldn’t know what we’d done in between. We then booked a follow-up and paid a deposit upfront. Their confirmation email, which had the wrong date on it, wasn’t sent until the day of the works, so we had no chance to catch the error since we were at work. As a result no one showed up. When we chased it, they admitted it was their mistake but still refused to send anyone after 5pm without charging an emergency rate, even though the missed appointment was their fault.

Boiler failure. Able to get next day appointment. Ian diagnosed problem (PCB) + noted seal perished. Parts obtained & fitted straight away. System checked, all working and tidy. Clear explanation of work required and what was being done.

I was charged for work that I was told would resolve a bath leak. The leak later returned and a different issue was identified. What disappointed me most was the lack of transparency afterwards. When I asked for evidence supporting the original diagnosis and clarification on why a different fault was later found, I received explanations but little supporting evidence. I also requested a breakdown of labour and parts costs so I could understand the new quotation. Staff were polite throughout, but I was left feeling that the diagnosis and pricing process lacked the transparency I would expect as a customer. Unfortunately, this left me with very little confidence in the service provided.

A professional, courteous, and fast service. Highly recommended.

Best plumbers around

Have used Andersons for many years, for big jobs such as central heating and boilers but also for small electrical and plumbing jobs. They are very professional and efficient, appointments are made very swiftly, they are reliable and turn up when they should. All staff are very professional and helpful. Would definitely recommend them.

Sam Lawton has been a brilliant plumber and fixed my troublesome shower knowledgably and efficiently.

Ibrahim did a fantastic job for me again

Nishard was exceptional. Extremely communicative throughout , super professional and the entire process was smooth start to finish. Highly recommended.

The Anderson team were a pleasure to deal with through the quoting process and as the works were completed on time and on budget. Plus, they were very nice people. Thanks

Ian the plumber was absolutely fantastic and fixed my shower quickly and solved all the problems in front of him. Really polite and helpful guy. Couldn't recommend him highly enough!!!

Great firm

Excellent service and great advice!

Giuseppe was an extremely friendly and professional. He did a very good job on plaster repairs to our kitchen ceiling :D

Processed payment without my authorisation. Do not let them store your card details on file. Would not recommend

Decent service. Quick

Excellent professional service.

Sam did an excellent job with the plumbing in our flat. He was incredibly quick, efficient, and professional from start to finish. What really stood out was how clearly he explained every step of the process, making it easy to understand what the issues were and how he planned to fix them. He rectified all the problems swiftly and with great care, and it was reassuring to see everything working perfectly once he was done. It’s rare to find someone who combines skill, speed, and clear communication so well. Highly recommended — fantastic service all around.

prompt, efficient and reasonably priced! Friendly and helpful plumber!

Sam did an excellent job for me today. Endlessly helpful and charming and it was very hot indeed! Highly recommend him and the firm.

Excellent call out to fix some blocked pipes. Arrived on time and worked hard during this heatwave. First class job! Thanks.

Prompt and thorough annual boiler service, great customer service

V fast response to a leak. Kept informed throughout .Pooite abs professional plumbers . Would use again and recommend.

Sam was great. He helped us replace the shower and faucet. Very efficient and professional and left everything tidy the way it was.

Nishard gave good advice that our bathroom was too small to split out the toilet. He gave 2 alternatives. He fixed our broken toilet, got rid of our radiator that was blocking the door. Their prices are probably mid-range, but service is good and worthwhile. And Nishard says they have free revisits if there are problems with work in future. Coordination and Follow Up with Headquarters was excellent! Thank You. Alison & Albert.

Reliable and effective plumbers and builder.

Promised and delivered on installation. Very clean professional job. And so happy with Harpreet, who was also very friendly.

Outstanding service from start to finish. We had an urgent requirement for a light-commercial gas safety check and welfare repair on a Monday morning. Angela in the office was brilliant—exceptionally efficient and managed to organise an engineer within a incredibly short timeframe. The engineer, Ian, was thoroughly professional, highly skilled, and safety-conscious. He carried out full diagnostics, safely resolved our hot water infrastructure issues, and ensured our compliance certification was issued seamlessly. Exceptional communication and a fantastic team. Highly recommended!

Andersons have been in and out of my elderly parents home, and have been respectful, friendly and efficient. I trust them and would recommend.

Ibrhim did a fantastic job repairing our wall and bricking up an old cat flap. Would definitely use again.

Responsive with patience, but been onsite many times but can never get it right, back and forth with the manufacturer of the pump, leaving the paying customer in between.

Ahmed is extremely resourceful & professional. Really appreciate you assisting a new distressed resident at a moments notice. Thank you very much.

Abdul was super friendly, knowledgeable and took the time to explain to me the issues!

Very good service, super well-trained engineers, efficient and sorted all in day!

Andersons and sons have been exceptional over the past 4 years .. quick to respond, efficient, and always polite and friendly engineers .. would definitely recommend

Our heating engineer, Harpreet, was brilliant! He carried out a big job with great respect for our home environment. It’s clear that the quality of the work is extremely high. Another successful job at our house with C Anderson 😊

Thanjs Abdul for his great work!

I had C Anderson and Sons out to my place in Fulham last week and couldn’t be happier. William and the team were brilliant — turned up on time, explained everything clearly, and sorted my leak with no mess or fuss. You can tell it’s a proper family-run business because they actually care about the job and the customer. Pricing was fair, workmanship was top notch, and they even gave me a few tips to avoid future issues. If you need a plumber in Fulham, these are your guys.

Anderson and Sons got engineer Shariff to come out on Monday night to attend an emergency leak, followed by two days of analysis and rectification to make the house safe. He and Arthur were courteous, communicative, competent and consummately professional. A great expereience in a difficult situation. Thank you Shariff, Arthur and the Andserson team. ADD ON - Arthur has rectified the damage caused by the burst pipes quickly and professionally. THANK YOU SHARIFF, ARTHUR AND THE WIDER ANDERSON TEAM

I reached out to C Anderson this morning for a quote to fix a broken boiler flue in our third-floor apartment. The damaged section is on the exterior wall, around 10 metres off the ground. After contacting several other companies, I was told we’d need scaffolding at a cost of £3,500—on top of the repair—despite there being straightforward access via the flat roof. C. Anderson took a completely different, customer-centred approach. Instead of focusing on obstacles, they prioritised practical solutions. They arrived on time, were professional and positive, and had the issue fixed within 30 minutes—resolving a problem that had been dragging on for months. Everyone I dealt with was friendly, helpful, and efficient. The price was very reasonable, and the whole experience was refreshingly straightforward. Highly recommended for anyone looking for a reliable, solution-oriented team.

Harpreet and Corey came out to help with an emergency and were fantastic - professional, efficient and just all round top blokes - really courteous and took the time to explain everything.

Corey and Daniel provided an excellent service when we had an issue with a blocked sink. From the start, Corey was very attentive, taking the time to carefully listen to our concerns and fully understand the problems we were experiencing. He suggested a number of solutions, which turned out to be exactly right and resolved the issue effectively. Daniel later joined to assist, and together they worked efficiently to fix the problem. Both of them were highly cooperative, polite, and professional throughout. They communicated clearly, offered helpful advice, and ensured everything was completed successfully. Overall, a very positive experience — I would highly recommend their services.

A bit pricey but very prompt and efficient service.

Great service and affordable. Had a serious issue with the plumbing in my kitchen. They came quickly and fixed everything. It was all done professionally. Cheers guys!

We recently had Ibrahim around to perform 2 jobs for us, back to back. He removed and capped off a gas pipe on the side of our house then did a small, but tricky, building job around at our flat to enable the installation of a humidifier extractor fan. Both jobs were completed very professionally and he went the extra mile to make sure the finish around the area that was worked on was all touched up and requires very little re-decorating work. I cannot recommend Ibrahim highly enough. 👏👍👏

There was very little delay between calling the company and the technician arriving at the property. There was good communication: I was kept well informed of the progression of the works which were explained in language I could understand. It was expensive but worth it.

Great family run business that we’ve been using for years in Fulham. It’s always a pleasure dealing with Crawford

New post (March 2026). Called Andersons to do the annual boiler maintenance and to fix a noisy water pipe. The engineer, Harpreet, who had worked on our system in the past, did an excellent job again. Very pleased with the booking process and rapid service from Andersons. Highly recommended. New post (Sept 2024). We had a leaky hose around our boiler, as well as a faulty pressure valve. I called Andersons for repair, as they had helped in the past with plumbing issues. The bookings group arranged for a visit within the hour (thank you Ana). I was happy to see the same engineer, Harpreet, who had previously worked on our boiler. He did an excellent and thorough job. Very pleased with the service from Andersons. New post (July 2024). Called on Andersons to do a control panel replacement and other heating system repairs. Excellent service -- from negotiating the quote and booking the appointments (thanks Ana), to the two-day work by the very professional and thorough engineer, Harpreet. Follow-up post (Feb 2024): Andersons did a boiler service. Booking was easy and their reception kept me informed of the engineer's arrival time. The engineer, Josh S., did an efficient job servicing the boiler and spotting a small leak in my system. He also gave me good advice on other requirements for my heating system. Overall satisfied with the service from Andersons Plumbers. Initial review (2017): An internet search brought us to Anderson & Sons. We wanted a neighbourhood company to replace our broken boiler and to become our local resource for plumbing issues. One of their partners, Crawford, responded to the internet query and was on site within the hour. Based on their competitive quote, we gave them the business and agreed an installation date. Their engineer, Sukhdeep, took two days to install the new boiler and do related work. He did a great job, was precise in his work and was very friendly. Overall, we were very pleased with the quick response and final installation....and we now have heat in our flat! Would definitely recommend this company.

We called C Andersons & Sons with an emergency in central London. They were extremely efficient. We will certainly use again!

Unfortunately I can't recommend - the main issues with the work were timings, poor communication from the company and the quality of the finish. We were initially given a 2 week timeline, appreciate there was the Christmas break in between but we were left for 6 weeks without a shower, and on multiple occasions had to call the office when we'd been told someone was coming and no one turned up. It felt like we were project managing - we weren't able to directly communicate with the builder when we weren't at the property, but then also didn't get any clear updates from the office team. The overall fitting works done were good but the finish was poor. We ended up having to clean paint off surfaces that hadn't been covered, and will have to repaint all the edges of the walls where the paint has cracked/discoloured. The tiles again weren't covered to protect them and so got scratched from tools getting put on them, quite frustrating when it's so easily avoidable.

The plumber arrived on time, was friendly and polite, carried out a good job, and tidied up afterwards. I am pleased with the shower.

My heating system failed completely in mid-December. I got quotes from two companies before choosing Anderson & Sons. I needed the hot water cylinder and boiler replaced, and a chemical power flush done for the whole central heating system. They did this work over the Christmas/New Year period and were very reliable. They also did the safety inspection and issued the new gas safety certificate. They are dependable, professional and they send clear communications about the work.

Nishard was absolutely superb today and went above and beyond to resolve the issues at hand quickly and to a very high standard. He was incredibly skilled, honest and professional and was lovely to have around. I have enquired about using Andersons & Sons again for some major plumbing works I have planned as I was so impressed. The best I have dealt with and would highly recommend.

Excellent workmanship and they cleared away all rubbish when finished including the old boiler.

Thankyou Anderson and Sons Great service. Situation: Property referb. Very old systems and tricky spaces. I called for a quote on an old boiler. Sahir attended got to work on the diagnoses. Then full explanation of the situation. No hard sales techniques or recommendations for a total refit to Combi system. Once agreed, Sahir then solved three other problems / “brick walls” regarding my plans for the property. Sahir listened to all my plans and came up with solutions. Again no pushy sales pitch or pressure to make quick decision. I now have the majority of my plans for the property, and a roadmap to completion. I will be using Anderson and Sons from now on. I am a landlord and have had many many experiences with pluming companies and plumbers over the last decade. Thank you again Sam from Putney/Roehampton

Top guys. I had an emergency job on a Saturday, and Val behind the counter was more than accommodating in helping me come up with a solution. Genuinely great people. As I understand it, they have only recently opened, so I wish them all the best for the future!

Martin is a great engineer. He's friendly, experienced and gets the job done. Highly recommended.

I'm really disappointed that the person who checked yesterday came here because he was unprofessional and didn't check the most basic things. Yesterday I checked and only pressed 1 safe button so today it worked normally.

We used C. Anderson & Sons for a leak in our kitchen this week. They identified the issue quickly and promptly got to work. They decided the best solution was to drill a new hole for our wastepipe which will remove the possibility of the same issue reoccuring. All went very smoothly. They were transparent about costings and the engineer was polite, efficient and tidy.

Quick response and perfect work delivered on time. I got end to end service from Andersens in piping and tiling jobs of the bathroom. I do recommend them as experts and an established company. Nishard and Ibrahim delivered good jobs.

Great firm did a very good job

Avoid – highly concerning experience. I had an extremely poor experience with C Anderson & Sons LLP regarding emergency boiler works last week. I was assured late at night that my boiler issue was minor, would be fixed the following morning, and required two engineers. Based on these assurances, I paid a large deposit under significant pressure, while without heating or hot water. The following day, the promised repair was not completed. The boiler was not fixed, the key work described beforehand was not carried out, and I was left without heating or hot water exactly as before. Despite making it clear that I did not agree to further payment given the failure to complete the work, my card was charged without authorisation. The job report provided was inadequate and failed to explain what work had been done, what fault was found, or why the repair failed. Repeated references to photos and notes were made, but none were supplied. I have since sought independent advice and alternative quotations which contradict the representations originally made to justify the cost. I am currently pursuing a refund and escalating the matter through formal channels. I would strongly advise others to exercise caution and obtain multiple quotes before proceeding with this company.

We booked an engineer to fix a leaking mixer tap. Turned out we needed a new tap. Inish sourced and collected the new tap, installed it with new pipework and completed the whole job in 2 hrs. Very professional and we would certainly use them again. Great job thanks.

Ian fixed our underfloor heating within 24 hours - just in time for our wedding! Phew! Thanks so much.

Great job completed by Josh and team yesterday. Super efficient in replacing our home booster with a larger model into a tight space. Also reassuring to get a visit from Martin midday to check everything okay with this tricky job. Very pleased with C. Anderson’s workmanship.

A first class family run plumbering firm. They care for you. Excellent in their work and both friendly and professional. Highly recommended.

Great service. Quick efficient and friendly.

Really disappointed by the service from C Anderson. We called as our boiler was leaking.The engineer they sent complained about parking, told us that the receptionist had accused us of not paying a deposit (which we paid in advance of the visit) and spoke poorly of his employers and implied they would rip us off. This was on a Friday, he reported the boiler needs replacing and then we heard nothing until Monday, leaving us without heating in the middle of winter. They only replied to my message asking for the report and quote to say it wasn’t ready. They are quite rude on the phone and the experience with their engineer was really off putting (at one point he was on speaker with the office arguing). Really cannot recommend them at all. Updating my review to add that last night the engineer turned up at my home unannounced, buzzing multiple times and saying he needs to speak to me about the above review. Immediately reported to C Anderson’s. Unbelievable.

Very prompt and professional on an emergency call out, from phone staff to engineer to follow up diagnosis, but price quoted for boiler replacement was nearly double other local, Vaillant-recommended firms.

Friendly team and always very responsive They look after all our London Rental Portfolio and we always get feedback after all our visits which is very important for us rather than having to chase Highly Recommended

I’m very happy with Ian’s work he has done on my boiler a very good job

Excellent replacement of Gas piping for our boiler by two superb engineers

I simply wanted to put on record how extraordinarily grateful I am to Anderson’s for all your help with our recalcitrant boiler over three days last month. My particular thanks must go to Ian Richardson your engineer. He was polite and patient at every turn. And showed a complete understanding for our concerns as well as explaining exactly what he needed to do. This is my fifth house move that has required the assistance of a hearing engineer and in all honestly I can say that I have never met anyone who was so attuned to his client as Ian. He is in every way a credit to Anderson’s and the reason that we shall continue to call upon your services. Thank you all for servce beyid the call out of duty! Christopher Cook

Nobody looks forward to plumbing works in the house and I was no exception. When the boys from John Lewis explained that they couldn't connect my shiny new dishwasher because there was a waste disposal unit in the way I was less than pleased. Enter Yusuf from C Anderson and Sons who must have a degree in plumbing. He was hard working, friendly, informative AND he connected the relevant pipe work without dismantling the waste disposal unit. I call that a result!

Excellent service, highly recommend

Yusuf did an excellent job - we are very happy with Andersons

Highly efficient and excellent;ent service. Recommended

Thank you, Harpreet, for the prompt, courteous and efficient visit and service.

I’ve used Anderson & sons several times over the years, and they have always been outstanding. Every job has been handled quickly and professionally. The team is friendly, reliable, and genuinely helpful, and they always take the time to explain what’s going on. I wouldn’t hesitate to recommend them to anyone looking for a good plumber. Highly recommended!

I was disappointed by the service provided. I called out a plumber to resolve a leaking bath waste pipe. This was resolved, though the plumber did not have the materials to replace it, only to temporarily fix it. I had told the office prior to his arrival what kind of materials would be required. Regardless, at the end of the appointment I asked him to re-fix the bath panel with sealant. He agreed and attempted to do this and did an awful job, only sealing (badly) along one edge and failing to put the panel in the correct position. I later followed this up with the office, expecting them to resolve it, however the best that they could offer was sending out somebody to try again and charge me in full to do this. This is not the level of service that I expected from a professional outfit.

I got Anderson's and Son from age concern u.k. to carry out a service on a gas fire for my mother who's is 93 years old and very wary about letting people into her home. From booking the service onwards Anderson's and Sons kept us updated and their engineer attended promptly and was both professional in his approach and respectful at all times nothing was to much trouble form him. Can't thank them enough would highly recommend them.

Had my boiler serviced today and it was great. The service was conducted in a professional manner. Would recomend Andersons and Sons anytime,

One star would be generous. C Anderson quoted us over £3,000 more to install a new boiler than the Worcester approved plumber we ended up using. Seriously question their pricing.

Super fast and easy to book. Fixed the issue in a few hours and very nice plumber.

Anderson and Sons really helped us in a quick and efficient way - when we needed our boiler checked and “ re commissioned” They sent someone out the next day for a reasonable fee. Abdul was tidy and polite and talked us through everything. Sarah & the Office team were friendly and helpful too!

Extremely disappointing service. I had issues with billings and payments. They took a payment from my credit card over the phone without my authorisation. Stay away and look for other options in the area. There are plenty

Ian has worked overtime to help get my boiler up and running. Incredibly friendly and does the job in full without cutting corners. The office is also very quick and efficient with communication. Thanks!

We had booked an engineer to visit yesterday as we didn’t have any gas coming out of our hob/ cooktop. They gave us a window of 12-5pm, we had to call the office at 4pm as we hadn’t heard that someone was on the way. We were told that they had an engineer close by and he would be with us shortly, we got another call at 5pm saying he would t be able to make it until after 5:30pm. Aside from turning up 30mins outside the timeframe given Abdul did a thorough job and got our job operational again. Would use them again if they were able to assure us they would arrive during the allotted timeframe. Thanks Abdul

I had a good experience with C Anderson, who have twice repaired boiler faults. They are reliable and organised and sorted out the problems.

Yusuf has been fantastic today and turned a job around that was failing badly (by another plumber) into a success. His can do attitude is remarkable. Very hard working and a delight!

Plumber spent ages ‘packing up’ so he could go in to the next hour, which they charge you fully for. They didn’t fix the problem. Later they quoted more hours than the job should take - several hours of ‘complicated’ work for a simple job which someone else completed in 1-2 hours. They clearly try to take advantage.

Yusuf attended our emergency out of hours and was able to fix our issue and prevent significant water damage. We were very happy with the service.

My experience with this company has been unsatisfactory. They did not adequately clear up after the work was completed, and I later found that they had retained my card details without my consent. They also took a deposit for additional works I had not authorised, indicating a lack of clear communication and proper approval processes. Their payment process is pressurised: final payment is taken over the phone while the tradesperson is still on site, leaving no opportunity to inspect the work beforehand. At that point, no invoice had been provided. They also charged for “making good” the original work. This was billed at 90% + VAT of their normal hourly rates; in my case they applied a reduced rate of 80% + VAT. However, the quality of the remedial work remains below expectations. Based on my experience, I will not be using this company again.

Thanks to Crawford for answering our call and sending Conner over immediately. Not only did he complete the work to a high standard and in good time but he also managed to answer the 68,000 questions my 6 year old (and the perpetrator of the emergency plumbing incident) asked him during the process without breaking a sweat. I would absolutely recommend these guys again.

Daniel was quick and efficient, fixed our sink and was willing to come back to make sure it was fully done. Cheers

Yusuf was very polite and friendly and has done a good job.

Fantastic, reliable and skilled service and staff team. Efficient booking process and great communication from the admin team to the plumbing team. Many thanks to Anthony for his professional service and expertise!

Terrible Experience.

Extremely Disappointed – Issues with Service and Billing I am writing this review following two experiences with Anderson & Sons. First visit (March 2025): The engineer failed to complete the boiler service – the filter was not cleaned, and the engineer spent most of the time pushing for additional jobs that I never requested. My electronic signature was falsified on the Gas Warning and Advice Notice, something I never signed: this is illegal. Second visit (April 2025): I was overcharged for an extra hour of labour. The job itself took exactly two hours, but I was billed for three. After completing the work, the engineer remained on-site for an additional 30 minutes to complete internal documentation—a task that should not be charged to the customer. I submitted a request for a partial refund by email in April and followed-up multiple times over the next two months—without receiving any response. In June, I finally received a reply stating that they closed the case and would not respond to any further emails: appalling customer service. In summary: - I was fully charged for an incomplete job in March. - I was overcharged by one hour in April. - My request for a partial refund was ignored for two months, and then dismissed. I do not recommend Anderson & Sons.

We had Yusuf take out our old dishwasher and reinstall our new one. He was great, was very clear about everything and did a fab job! Would thoroughly recommend!

Thanks to CA&S again for helping fix another plumbing issue. Conner got stuck in determinedly to work though getting our leaking loo ship shape, and being a 20 year+ installation it wasn’t straight forward. My go-to plumbers for 20 years, and today reminded me why!

We live a couple doors down and the reception ladies are lovely! Always take in our Amazon packages (sometimes for weeks) and have never complained once! Always smiling and happy to help. Lovely neighbours to have. Derya, Angela, Sarah and Ana are all stars!

Yusuf was was very friendly and professional at his job and I would recomend for any work you need doing.

Can’t speak highly enough of Crawford and Jason for the work they’ve carried out for us, have done multiple bits of work for us now but one evening we were in some serious strife at 10pm & within half an hour the team had arrived and sorted the issue before 11pm. Class operators, highly recommend.

Fantastic service and customer support. Highly recommended. Ravi was punctual, efficient and informative. And the customer support rep (whose name I’ve forgotten sorry!) was very helpful. Thank you C Anderson & Sons!

We had our newly installed boiler serviced this morning by Yusuf Kheriwala. Yusuf was professional, very experienced and knowledgeable, and something C Anderson & Sons continue to deliver on every time I use them. Yusuf provided some excellent tips on general maintenance and safety. Highly recommended with top quality service, thanks again for exceeding my expectations.

I needed a complete overhaul of the heating and hot water systems in a large 1930s house that we had inherited. It was been a very big job and I feel extremely lucky to have found in C. Anderson & Sons a company with the breadth, expertise and tenacity to see it through to a successful outcome. Honestly I could not be more pleased with either the process or the result. The house is in South-West London but I live in Scotland, so I had to monitor the work remotely supplemented by occasional visits, but this was easy because the communication has been outstanding, with detailed reports including photos every day. And the final result is something that I dreamed of but doubted we would ever manage to achieve -- a high quality system using the original radiators. I cannot recommend this company highly enough.

Timely, professional, and friendly service. Trustworthy hard workers that fixed up our shower really nicely

Excellent engineer, replaced radiator, checked all systems working, neat and tidy job.

Nishard was a pleasure to deal with. He was as educational in his explanations as you can possibly be. He resolved our low pressure issues promptly and spotted a further issue that could have impacted the whole building. 5⭐️

The company took the last payment from my account without asking my permission. When asked about explanation, I was told that I did not reply to their email all within a very short period of time. I did not receive the email they mentioned, perhaps due to my work travel. This is not OK, C Anderson & Sons ! You can do it , although you just did. Utterly unprofessional. Will not be coming back. AB

He is very kind and professional, everything was more than we expected. He can fix all our issue.

Very grateful to Josh for a comprehensive boiler service and for some very interesting background information. Will definitely book again!

Great service. Very knowledgeable.

Abdul was professional, approachable and helped get put kitchen back in order - thanks!

Great service, attentive, professional and trustworthy! Antony was absolutely marvelous! We had the boiler fixed!

Very impressed by the customer focus and thoroughness. They recommended a power flushing of my heating hot water system, which I initially balked at, but after checking it all out with my boiler's maker, Worcester Bosch, it seems they're spot on. To cap it all, the head guy there took the time to run me through it all on the phone – rare in this day and age. Highly recommend.

I recently had the pleasure of working with Ana at C Anderson & Sons LLP and I couldn't be more impressed. She reminded me that our annual Gas Safety Certificate needed doing and then very kindly arranged the whole thing for me. She was always quick to respond, friendly and professional. I would highly recommend them and will definitely be using their services again in the future.

C Anderson & Sons LLP offer an efficient booking service, and follow-up paperwork (order, invoicing and payment confirmation). There is someone available by E-Mail or telephone to clarify any questions. Easy to work with.

I wanted to take a moment to express my gratitude for the exceptional service I received from Angela in the administration team and Jessica in accounts. I had an issue with my boiler and was without hot water, which was understandably frustrating. After reaching out to them, Angela responded promptly and efficiently, and Jessica ensured that everything was sorted from the accounts side. To my relief, they arranged for an engineer to visit the very next day. The engineer was knowledgeable and quickly identified the issue, and I felt well-supported throughout the entire process. The level of service and care provided by Angela and Jessica was outstanding, and it’s clear that they take customer concerns seriously. I highly recommend this plumber shop to everyone – they truly go above and beyond! Thanks, Bettie and Neal

Excellent high-quality service with complete transparency. I highly recommend them!

We needed a lot of stuff removing from a flat we recently moved into. Corey came to pick it up and was great. Really personable and sorted out everything we need. Cheers Corey

Connor and Inish were absolutely fantastic. Faced with problem after problem they worked through professionally and logically whilst keeping me informed at all stages of the process. Both are clearly very experienced at what they do as well as being incredibly polite and respectful.

Excellent installation! Josh was brilliant! So efficient, helpful and pleasant. Ori similarly was a credit to the company. What can be a stressful experience, especially in the middle of winter, was turned into a pleasant one. Many thanks.

Brilliant service! Fixed many items in our flat such as a broken bathroom light, fridge issues, and boiler issues. Any problem in your kitchen or bath, they’ll fix it! Would definitely recommend their services. 👌🏾

This is the worst company I have ever used. Two years ago, there was a problem with the boiler in my tenanted flat. I wanted to fix it immediately for the tenants, because it was in November. I called many firms, but they were fully booked at the time. This was the only firm available. I believe that they just used an unskilled plumber from somewhere else, which explains why they had availability. I was charged about £3000 but the work done was worth nothing remotely near that sum. On top of this I nearly got ripped off again. They failed to produce proper paper work. I found that my boiler was not registered for the manufacturer's guarantee. I almost missed the deadline for registration which I could have done myself. They gave me a company warranty but it was totally useless. Their UK Safe (CP12) costs £150, but normally lots of companies offer this for as little as £70. I was told that I would get the price of £90, if I pay for six years upfront! Of course I used a different company. A Gas safe man pointed out to me several areas that Anderson had botched completely. I then turned up to the shop, where I was first asked to pay money to have them investigate. Now I have an additional problem. Since the boiler installation was botched installed, the kitchen floor was affected by moisture and causing the laminate floor to curl up. The pipe and hose which drain the condensing water were not jointed with a band, so water was leaking slowly and damaging the wooden floor. It was incredibly difficult to discover the cause. I went to the shop to ask Anderson's to take a look. I was immediately asked to pay £90, although my house is within a minute's distance. Fortunately I found the boiler still had the manufacturer's warranty. The manufacturer's repair man came immediately, found the cause and fixed it - even though it was not a boiler defect. I talked to Croford about these issues, with photos of the damage. He gave me his business card but he has decided to maintain silence and ignore all emails sent to draw his attention. I still worry to this day about hidden sloppy work in my heating system performed by the cowboys.

Sarah & Derya were very helpful. Would recommend!

Service like this gives the trade a bad reputation Very expensive, very slow, very poor communication and shoddy workmanship with main focus on payment. I recommend to obtain a competitive quotation/estimate before proceeding as Anderson’s clearly took advantage of my circumstances Date of experience: December 06, 2024

Great company and great service :)

Outstanding - quick to respond; trustworthy and reassuring; excellent customer service and fair prices. Brilliant company

Used for a boiler installation. Very unflexible. As payment was already made, they rushed the installation providing a set up which was unsatisfactory and would charge a fortune for any amendment. They totally cornered us and demonstrated no interest in satisfying the customer needs.

I cannot recommend C Anderson and Sons LLP more highly. The personal care carried out by their manager Mark Anderson was outstanding. He went beyond what was necessary to ensure the job was resolved satisfactorily.

Great service! Derya was super helpful!

Crawford and the team were very helpful, friendly and responsive. Anthony was the engineer who came to our house to resolve our issue (faulty macerator) and he was extremely polite and knowledgeable, and left the bathroom as he found it. Would highly recommend!

Nish fit a Quooker tap for me brilliantly. It was a finicky installation and he was patient and thorough! Highly recommend.

Avoid at all costs, charged me close to GBP700 for not doing what I asked nor solving the issue. I ordered a gas engineer to check on water tank and overflow pipe and told them I had already had drainage engineer and regular plumber in to investigate a leak. The plumber they sent spent 5h doing some drainage work which had just been completed. I also asked to call me to discuss the work, and my tenant offered to put him through to me as I am the landlord based abroad, plumber didn't call me nor wanted to speak to me. Just wanted to bill a huge number of works to do unnecessary work. I spoke with Will Anderson who refused to refund some of my unfairly charged money. Worst plumbing experience ever.

Andersons Plumbing provided excellent service. They were quick to respond to my kitchen tap issue, and the plumber was efficient. The receptionists were friendly and helpful. I highly recommend them.

I am very satisfied with the work that Nishard did yesterday.He worked very hard and sorted out the leaks in the bathroom and changed all pipes.Nothing was too much trouble.

We have used this company for many years and have found them consistently helpful,efficient and courteous.

Harpreet was brilliant! It was such hard work getting this Washing machine up and running and he remained calm and went above and beyond to put everything back in place for me. I am so grateful. It’s rare to meet workmen with such high standard and great work ethics.

My dishwasher needed carpentry and plumbing work which was less than straightforward. Derya was incredibly helpful in organising the contractor and the job was done in less than 24 hours. I highly recommend C Anderson and Sons.

We had trusted this company with work at our property for far too long. Every time they came, there was a 'new' issue after they left, that required them to come in again, and of course charge more. Gradually they would quote more and more under the guise of trying so very hard to keep costs down. In the end they quoted extortionate amounts of money which lead us to get a second opinion. We were dumbfounded when we realized they had been misleading us the whole time and abused the trust we had in them. We are the fools for not getting a second opinion sooner. We just fell for the whole 'family run, local plumber' facade. Even when payments were disputed, they just took the money from the credit card. Do not make the same mistake we did and trust these people. They will milk you for every last cent you have.

Josh and Conner have been working on my heating system for the past few days. They have worked incredibly hard, are supremely professional and have been so helpful - nothing was too much trouble. I highly recommend them and all the staff at C Anderson & Sons

Excellent local plumbers. Really helpful team, Sarah on the front desk deserves a special mention!

Great service all round - Engineer noticed a bunch of stuff that was incorrect from a previous engineer and different company! Will use again!

The professionalism and communication can not be faulted. I called not knowing the severity of the job and they talked me through it every step of the way. At no point did I feel I was not getting the best work for my money...and believe me it was a lot of work!!

Annual service. Gregory did his usual excellent job. Whole thing handled most efficiently.

Were punctual in dealing with issue but cost over £1,500 to clear a drain - never sent an invoice showing where this number came from. The people who came round to fix it were great - shame the rest of the company weren't so.

**Warning: Avoid C. Anderson and Sons LLP!** I had a terrible experience with them servicing my boiler. They claimed it was unsafe because of a **tiny bit of rust** on the casing, didn't fix an ignition issue I raised, and tried to upsell me a new boiler for **£5,000!** What a complete waste of money for the service. I got a second opinion from the manufacturer, who sent an engineer. He fixed the ignition in 30 minutes and confirmed there was **no need** for a replacement due to rust or any other issue. When I confronted C. Anderson and Sons LLP with these findings, they refused to offer any compensation and completely dismissed my complaint. As the saying goes, "Never ascribe to malice that which is adequately explained by incompetence," but given all the evidence, it's hard not to question their intentions. If you're considering C. Anderson and Sons LLP, **think twice!**

Great service!

I booked a boiler service with Sarah, who was a true joy to speak with. She did everything she could to help find a slot that worked for me (not an easy task) while really connecting with me on a human level - that's a rarity. She's an asset to the company :)

Charged me £120 for a quote, for works they wanted £1800. Got the works done for £550 which fixed the issue rather than creating new issues that C Anderson and Sons were trying to do.

These guys are really fantastic. Jason was prompt, polite and did an amazing job tearing the lead pipes out of our house.

Sam was super helpful - came out on the day within the hour when our kitchen tap broke and flooded the area, and returned to fix and replace it, as well as look at our boiler we have been having issues with. He was really nice and friendly and got it all completed in a timely manner. Thank you!

Great service. My kitchen sink was leaking and Will came on the day and fixed the issue very quickly. Thank you!

Great company, very efficient. Super friendly

Sam from C. Anderson & Sons came to our property today and fixed our persistent drain blockage. He did a fantastic job in a timely and clean manner, and notified us of further works that may need to be carried out in the future, as well as cleaning out the mess under our deck. Will definitely be using C. Anderson & Sons for any future plumbing needs. Thank you Sam and team!

We used this company as we had a leak emanating from our bathroom. They were as much use as a chocolate teapot. They couldn't find the leak and left site leaving two quotes amounting to £5200 with Vat which had nothing to do with the real source if the leak. Readers should review Yelp and you will realise that many customers like me think they are as crooked as he'll. Do not use these people you will probably regret it.

Josh and Anton spent two days working on our entire heating system and they were incredibly efficient and really pleasant to have around. I cannot say more about how helpful they were!

Sam did a great job by removing the old bathtub, lifting carefully the tiles without damaging them (no spares!!!), redoing the plumbing and fitting a new bidet. Clean, kind and very reliable!

They told me to change the pipe and it will fix all issues. I said I already changed the pipe twice it lasted 6 months to a year and they still insisted. We changed the pipe, after a month there is a massive blockage which caused massive leak, that was so bad I had to switch water supply off! I called emergency plumber (they said they wouldn’t charge me if it was the issue of previous plumber), but by the time emergency plumber arrived and we switched water on again, it was all sorted! They charged me for attending anyway. Looking for an honest and effective plumbing company..any suggestions?

Absolutely Amazing! I work in the salon across the road and I was not in one morning, they took my parcel in for me. They are a life saver. Everyone is so friendly and helpful, too! Thank you so much!!!!!!!!

Josh checked my gas boiler, carried out repairs to my central heating system and flushed my radiators. He was professional, meticulous and courteous. His is an outstanding plumber and boiler technician.

Absolutely brilliant service. Our washing machine stopped working on Monday evening, and by Tuesday at 9 am, we had a friendly professional at our door to repair it. He was respectful of our home and had us back up and running in less than an hour. Very reasonably priced. We will be going to them again.

Needed a call out on a saturday - arrived in 30 mins. Daniel S is a seriously nice guy. Really knowledgeable, clearly explained the issue and questions i had. Very refreshing experience. Thank you

Excellent service from Josh today. Arrived on time and discussed all elements of the annual service.

I loved my experience at C Anderson’s! A lovely gentleman by the name of Inish ( I think I got that right) was so helpful with all my questions and was clearly very knowledgable about plumbing. Thank you very much and support your local business

Inish was very helpful, informative and professional.

Arrived quickly and fixed the issue. Pleasant and respectful technician (Josh). Thank you

We have used C Anderson for many years and have never had cause to complain. Their plumbers are courteous and very skilled, the workmanship is top notch and the central customer services team is proactive and easy to deal with.

When the cold water system dried up in my house, DANJEL SOKOLAJ from the plumbers ANDERSONS & SONS in Fulham, came within the hour and efficiently restored the flow of cold water. I have no hesitation in recommending them and their reasonable hourly charge again when needed. Renate

Great service!

Daniel S did a great job. Excellent service and would be glad to use again.

Had to get a chemical power flush of the whole system. The team know their stuff and didn't waste time. Great office staff, excellent engineer and overall top service - will definitely be using Anderson & Sons again. Tried many others in the area with no success, these are worth every penny!

Super helpful team who always go the extra mile. Guy who recently came to check our gas was very patient and knowledgeable and took time to explain everyone and ensure we were aware on how to stay safe with gas. Thanks again!

Prompt and effective service.

Just had Daniel S fix a leaky shower for me - super nice guy, very professional and fixed it quickly and cleanly without fuss! Would definitely recommend.

We had a problem with a small leak in the flue and these guys were brilliant in fixing the problem, they were responsive and fair with their pricing - great service, will be using them again !

DO NOT USE THESE RIP OFF MERCHANTS! I was told a Powerflush of my heating system would require two engineers on site for a whole day and was quoted £1595 + VAT which I thought was reasonable given the amount of time and their £90/hr rate. In reality, one engineer turned up on site for <7 hours. They misrepresented the time required to perform the work to significantly overcharge me. They are refusing a partial refund to reflect the actual time/cost the job took. Felt like going back 25 years to price gouging. At least there are more public forums to air complaints and warn others now.

Josh came to fix a leak in our bathroom. Very happy with the service, he was polite, explained what he was doing and got on with it, with no fuss. Thanks

Fantastic service, I manage properties in Mayfair and have recently started using C. Anderson & Sons. I am so impressed. The work has been fantastic, thorough and the two engineers I have met so far, were so knowledgeable, fixing a problem that has been outstanding for what looks like a long time and missed by other plumbers. I will definitely be using them in the future!

Fantastic company, wonderful and professional staff.

Happy with the service provided by C Anderson & Sons LLP. We had Daniel S as our plumber to retrieve a ring from the bathtub drain. He was very professional and was able to check the drain for us.

I was helped by two very helpful young ladies. Thank you for always being so accommodating.

Very positive experience with C Anderson and Sons plumbers. Daniel S the plumber did a great job and sorted out the problem with our waste pipe under our sink very quickly and was very knowledgeable and polite. Will definitely use them again for further plumbing work in our house. Many thanks, Gemma

Friendly staff, always happy to help!

Great service, great company. Thank you!

Had the team out to replace boiler - Josh was excellent - clean, thoughtful and went the extra mile to ensure the old one was removed and the new one fitted the same day. On time and really appreciated the updates from the office team. Thank you very much. Will certainly get the team back. Jack

From the initial contact in getting an engineer to my property was excellent and submitting the report from the engineer enabled me to make the call to get the repairs done quickly

A small family business which offers a really professional service. We were provided with lots of details and information at each stage. The plumber allocated to us saw the job through himself. He was thorough and tidy and did a brilliant job for us. We would highly recommend using this company.

Andersons brilliantly installed a boiler system for us in our garage in a very confined space and which enabled us to have good water pressure in all four of our bathrooms on the top two floors of our house. They have since maintained the system annually to our satisfaction.

had a sump pump inspection, and new installation - correcting substandard work done before- Sharif the engineer extremely knowledgable and competent and inspired confidence in the work- only reason i don’t leave 5star is I question the estimate for 2man job the whole time as did not seem both guys working whole time. Always happy to support local business and everyone was nice and polite enough.

I recommend C Anderson & Sons, most reliable, professional plumbing company by far in London. Thanks Harminder for resolving the issue with my boiler.

Very disappointing service from what I expected to be a good independent business. We had a blocked toilet with a macerator and despite clearly outlining the issue to the receptionist over the phone, and insisting someone came out that had experience with both unblocking and macerators, the chap who came out merely tested it had power to it and then said the entire unit needed replacing and there was nothing further he could do. This was quoted at £1100. The macerator we have has only been in for 5 months. That afternoon we had our normal plumber out who successfully unblocked the toilet and the macerator began working as normal. I made an attempt to explain the situation to CP Anderson and asked that they refund the £100 call out fee as it was a complete waste of time and led to false advice. They refused and offered a call out credit onto our account (pointless as we won’t be using them again). Not only did their visit cost £100 for absolutely no resolution or effort to unlock the toilet, they nearly had us spend £1100 completely unnecessarily to replace a macerator that was absolutely fine. I never leave Google reviews but the service and response from this company was so poor I felt I had to.

Fantastic service and proactiveness. Everything was seamless from start to finish. The job of fixing my radiators by two previous plumbers was easily fixed and sorted without any hassle. 100% recommend if you want a job done correctly.

Harminder did an excellent job fixing a nasty and inaccessible leak between our 1st and 2nd floors. He was professional, very polite, and worked quickly to identify and fix the leak. I had three unwell children at home, so very grateful to have it sorted so quickly. Thank you :)

Excellent response to an emergency burst pipe including picking up keys from the estate agent all done within 45 minutes of reporting the problem. Follow up reporting and installation of dehumidifiers and other works was so professional. I can't thank you enough for providing this service.

Significant number of works carried out at our home in the past week - initial investigation into leak and prognosis was identified and remedied efficiently and in a timely manner. Further works were then identified as leak was being rectified and these were actioned by Dan J and Sam in an efficient, professional and effective manner. Site was always left tidy and as clean as possible and daily reports on what had been actioned were always provided. In addition, Sam and Dan J were very considerate, polite and helpful with any queries, issues or points of discussion.

Harminder was a brilliant engineer, friendly, knowledgeable and helpful

Really great service. Josh was very helpful and sorted the issue very promptly

Josh from C Anderson & Sons was great and very efficient when he came over to look at our boiler and heating issue. Thank you very much!

Antony Hamill came late sat to fix a broken sink. He had to go out and gets parts so he was working several hrs to help me as I am a guest staying in the apt. He was extremely courteous and did a great job . I was very appreciative of what he did on a late Saturday afternoon. Thank tou Antony and the company you work forever

Boiler technician very good

Really professional outfit. Polite, articulate and clearly knew what they were talking about. Rare example of somebody who knows what they are talking about, explains it well and takes responsibility and care for what is happening. Highly recommend.

we have used C Andersons & sons since 2015; they fitted our new boiler and various other bits of work/annual checks over the years. They have always delivered a high quality and reliable service.

C Anderson & Sons are always quick to respond to our calls and fix our issues, it is much appreciated !

Called Anderson & sons today my first point of call was exceptional she/ her made a booking for one of the team to attend was very helpful and understanding this is a very positive response for a first time caller enquiry to a new company that they have not used before. Let's hope she/her is appreciated 💸 💰

The booking process was very easy. The plumber Daniel J was on time, hard working and efficient. He explained everything clearly in a long tricky job involving making a trip for parts. The newly installed mixer taps worked perfectly. I Highly recommend Anderson's! They did a great unblocking job two years ago as well.

Jason and Anton visited the flat I rent to fix a leak on the roof. They were super nice guys and they dealt with the problem quickly, and kept me up to speed the whole time. Thanks so much!

Great service I was kept in the loop from start to finish. the engineer was very friendly and helpful the job was completed in a timely fashion I’m very happy with the company and would recommend to friends and family

Great help. I had a leak and they helped me get everything sorted on a video call. Would use again.

The engineer who fitted my gas fire was very pleasant, capable and professionally completed the fitting with care within the quoted time.

C Anderson and Sons responded quickly with the request for a new boiler insallation and someone came to visit to give a quote. Once accepted the installation was completed on time and the two plumbers who completed the insulation worked hard to ensure all was completed in one day. The plumbers were very pleasant and efficient. I would recommend Anderson

Had a blocked drain and used Anderson’s to clear it. Was very impressed with the speed of response and the guys who came were fantastic.

Antony was great and provided amazing service

Highly recommend! They installed a brand new boiler in our industrial kitchen. Excellent service from office to engineer, works have been exactly as quoted and on time. Lovely engineer and maybe the first to ever leave the place cleaner then when he started!

Came out quickly, fair price, Mick who did the works was very knowledgeble and efficient - also just generally a lovely chap!

Thoroughly recommend using C Anderson and sons. A long running established business. Great communication, workmanship and knowledge. Delivered in time frame quoted. Great work commissioning my boiler and electrical works. Thank you 👍

Sam Brooks came to our flat in Micklethwaite Road and carried out 4 plumbing tasks in the day, all to our great satisfaction. He was friendly and courteous; highly skilled; and was careful to avoid creating dirt and leaving rubbish. Many thanks, Sam!

Super

Great - fitted a new Nest system. Very efficient and helpful.

We have used and recommended Anderson’s many times to our clientele and the feedback has always been good. Good old fashioned, honest family run company. I highly Recommend!

The service itself was excellent. The engineer did the survey and repaired the damage to my boiler and I have nothing but good things to say about him. However, they’re internal ways of approving jobs, parts, signatures, it’s incredibly time wasting. Time wasting for the engineer, but also time wasting for me as I got charged 3 (could have been 4 actually) hours of work. It took 20min just for them to take a partial payment for him to go and pick up a part. I signed at least 6 god knows what pages he had to fill in on his phone. Whilst the job was well done, I feel like they quote you for an amount of hours and then waste time to charge you more and more.

The Anderson engineer (Dosh), knows his stuff and works quickly and efficiently - just what you want!

We had a gas issue on a Sunday and had struggled to find an available emergency plumber before finding Anderson & Sons who were polite and prompt. The gas engineer Daniel was very open and was able to diagnose and explain the problem while ensuring the house was safe.

Great service, nice and professional team

Had a leaking tap and although it stopped leaking when Yac came to look at it, I decided to have it replaced as it was covered in leaking hard water residue. It was replaced and looks much better. I always use C Anderson and Sons as they are the best in the area

Cannot say anything bad. Perfect service

Prompt response to clear a difficult blocked toilet

Sam did all the work I required and all is sorted

Anderson's response was quick and efficient. Quite expensive but Sam Brooks did a good job. I have used them for over 40 years.

Exceptionally helpful and friendly from first contact to last. Most importantly, this is the most thorough boiler service I’ve ever had (and very competitively priced.) Super-efficient with admin, emails, phone contact. Highly recommended all round.

We had a blocked drain that they unclogged very professionally. It was a huge task that required all the plumbing tools and techniques that exist. They have the experience and a friendly team that support the process end-to-end.

Good service

This is a difficult review to write, because the quality of the plumbing work and the building work were excellent, but the project management and planning of the project, the length of time the work took and attitude of the company towards putting right damage caused in undertaking the work was not so good. This project was originally quoted to be a two man one day job to update a few components of a 20 year old bathroom, but it spiralled into a much larger job. It was eventually 5 weeks before the bathroom was completed. In the end the job has took 2 days for 2 men plus half a day for 1 man with the plumbing work at the start then to complete the work it needed 1 man , a builder from Anderson and Sons to attend for 2 days. This meant that the costs ended up much higher than originally quoted. As the work progressed, I fully understood that the inadequacies of the original bathroom setup required more work than had been originally estimated. The plumber, Daniel S, explained the difficulties as they arose and I fully understood the need for the further work. I was happy for the work to extend the work to replace a few more bathroom components than originally intended and for some of the structure of the bathroom to be removed to allow access for work, namely the removal of that bath sides and three wall tiles. This was to allow access to a concealed cutoff valve. Daniel S was an excellent and conscientious plumber and problem-solver. I felt confident in his judgement and I felt reassured by his knowledge and expertise. The builder Franko was also conscientious and a meticulous craftsman who was keen to make the finished effect as well-presented as possible. The difficulties arose from damage during the works to the linoleum that was torn when the bath sides were removed. The linoleum was unfixed and could have been moved aside, however this was not done my the assistant plumber and a 9 inch tear was left in the flooring. At the start of the job, I had had no plans to change the flooring . The other other disappointing aspect was that is that I was expected to pay for the replacement linoleum myself. I would have expected such damage caused during a job to have been covered by Anderson and Sons' insurance policy and for the company to pick up this cost of the replacement material. I was happy to pay for the parts and labour to replace the bath sides and the tiles. This was integral to the work being completed. Daniel S did manage to obtain a reduction on the cost of the replacement linoleum, so that I eventually paid half the cost of the material. Positives: 1. Daniel S is an excellent plumber and I highly valued his high quality workmanship and advice. 2. Franko is an excellent builder and his attention to detail very impressive. Negatives: I understand that the job was more problematic than appeared at first sight. However, 1. The time form start to completion took around 5 weeks, much longer than I had expected. 2. I was disappointed that Anderson and Sons are not prepared to make good the unnecessary damage done to the flooring without me incurring further cost.

Great team to work with (particularly Dan and Charlie) - I've used them for a few plumbing/heating jobs and they have been very professional and super helpful in getting to the bottom of and quickly dealing with issues.

Excellent service and extremely professional. Everything was done to a high standard and we were extremely satisfied with the results.

The plumber Daniel S. Did a great job. He accurately identified the issue with the shower and fixed it swiftly. Huge thank yous:):)

Would not recommend at all. They have conducted various useless "initial" visits to investigate, charged almost a grand for each visit , that did not yeild any results. Half of the visit the engineers spent in the car, another quarter - writing a review. All of that was chargeable.... Then they offered to ruin half of our flat (without the guarantee that this would fix the issue) so that they can then get even more money out of us to fix the flat afterwards.... We had to turn to another company that fixed (of course without ruining the flat) everything cheaper than the fee we had to pay for those useless investigations of incompetent engineers C Anderson And Sons. We regret even contacting this company to begin with . Waste of time, effort, money and nerves.

Jason Smith from C. Anderson & Sons was very friendly and efficient and solved my problems.

Thank you to Sam for sorting out our issue with heating and hot water today. He was polite, friendly and knowledgeable, explaining what was happening and the fix. He checked the system several times to make sure the problem was resolved. Lovely customer service, thank you.

Worked very hard to solve a drain problem. Would definitely call on them again.

Charlie and his team offer a fantastic service overall. They are very professional, helpful, responsible and always happy to help. I can not recommend them enough.

Charlie was great. Clean and efficient would definitely use again

Very efficient and fast to respond. Did a great job fixing a leaking roof.

Excellent service from all the team. Office were efficient, polite and informative. Appointment was within timeframe provided and engineer Greg was extremely friendly & knowledgeable. Very pleased with the final results. Thank you to all the team!

Best avoided

My call to Anderson's &Sons was promptly replied. A booking was made with an approximate time of arrival which proved accurate to sort a drainage blockage in the kitchen. The plumber checked everything , dismounted everything he could access and removed all debris and scale which had accumulated. He cleaned surfaces after completing the job and showed the timetable of the job. The office sent all receipts by email and called to find out if the service had been satisfactory. This company does what it says.

Got me out of a tight spot and gave me some great advice that helped me complete the job I was doing. Many thanks.

DO NOT USE THIS CCMPANY My boiler showed a warning liight so I engaged Andersen’s. A year later they had charged me £3,500 for three so called repairs and endless call out charges without being able to fix the problem. They suggested I buy a new boiler.They also admitted they had fired the engineer they used for theft. Be warned

I found the Gas Heating Engineering who carried out the annual check on my boiler very helpful, explaining things to me in answer to my questions and he appeared very thorough.

New heating and hot water system installed. The guys were good from start to finish with a high quality of work all on aspects. Really helpful and happy to work around some issues in the house saving time and money down the line. Would highly recommend

They are always very responsive and the quality of their work is reliable and good. I have no problem in recommending them.

Used to use Anderson until I had a bad job. Went back to them a few weeks ago and the service is the same. Happy to take your money £120 for 10 mins work even if they don’t fix the problem. Called on Friday as a broken motorised valve. Explained the issue and was told someone would be with me in the morning. Engineer arrived & confirmed in 10 minutes broken motorised valve. He was on a half day and the parts would need to be ordered for Monday. No solution except that it would be 4-5 hours of work at £120/h plus parts. On Monday no follow up. Tuesday I got a call as they were not sure if payment had been taken. Told them to confirm what the issue was before any payment taken. An hour late email to confirm payment had been taken !!! Eventually got a manager explained my frustration was told he would get back to me. That was three weeks ago. As I said they will bill you as much as they can using the justification that they are doing the best job. Will charge you £120 for 10 mins work and not follow up to complete the job as they have your money.

Very impressed with this company. Repaired my heating, the engineer Gregory was very informative, friendly and helpful. Would recommend.

Reliable but hugely expensive. £1,264 for a small pipe rerun which took 2 men (had to pull out the dishwasher) 5 hours incl. an hour (still charged) where they both disappeared to get parts plus 2 x parking.

Jessica from accounts and the rest of the team are reliable and trustworthy. They are organised and thorough from booking through to repair. Helpful contact for any landlord.

Avoid Absolutely !!! They try to sell you high tech thermostat when I needed help to fix my heating on a January weekend at zero degree. Charged me 150£ for 10 minutes and say there is nothing they can do. Then I find a temp patch on Youtube ! allowing me to wait for a proper plumber to come o the Monday. Total shame ! this should not exist nowadays

Terrific bathroom repair - Grzegorz S - was great - v kind professional and polite - would highly reccomend.

This was a difficult time for Andersons, as they were awaiting delivery of the tool for clearing our drain blockage and there was a pre-Christmas delay. However, although the task was challenging, Charlie was determined and took his time until the blockage was cleared. He was friendly and gave good advice on avoiding future blockages. We were very pleased with his service. For Andersons generally, it would help if they gave a little more attention to customer communication, making it clear whether a plumber will oir will not turn up.

Best plumbers in town big thanks to Will who helped on the phone out of office hours 🙌

They brought over two plumbers, one of whom spent the entire day "watching" the leak (sat on his phone doing nothing getting paid £90 per hour) while the other went to find materials. They made a giant mess, realised they couldn't fix it, and charged us just under £2000. I would avoid using them again.

Horrific company that claim they are open 24 hours but don’t respond to any calls and or ever pick up. Also claim they will arrive at x time and then don’t come. Use anyone else!

Daniel S has been fantastic in helping me understand more about the water leak coming from my ceiling. He was very responsive, attentive and transparent throughout the whole process which is greatly appreciated! Thank you again for your help!

Very good service for my recent boiler repair just in time for the cold snap.

We had an absolutely terrible experience. Completely unprofessional in so many ways. We are currently going through an official complaint with the CIPHE and have initiated legal proceedings so will not detail all the issues we had yet, but want to share our honest experience with C Anderson for others to consider. My advice would be to avoid this plumber / “drainage specialist” at all costs *Update* Thanks Crawford for responding via this review and not calling me as requested 5 months ago when this job occurred. You have my phone number and email address and have not bothered to try and resolve for the last 5 months. Our compliant to the CIPHE regarded the below and has recently been upheld: 1. Damage to deck covering the manhole which was left unrepaired 2. Leaving worksite un-manned consistently throughout the day 3. Advice to proceed with unnecessary work 4. Lack of timely invoice 5. Leaving waste in a public drain for an unacceptable period of time Unfortunately we are now having to proceed with legal proceedings to recover losses.

Daniel and Charlie did a great job sorting out a hot water problem. They are not the cheapest company to use but you have to pay to get the best. They are very knowledgeable and kept me informed throughout and brought in the job under budget.

I wanted to thank Andersons for their fantastic customer service and expertise for our annual boiler service. Special mention to Andersons' engineer, Gregg, who was so friendly and humorous, and very efficient and helpful. He was also able to explain certain issues about the boiler to another member of the family over the phone. We really appreciated his excellent customer service skills and warm personality.

Well Hayden and colleagues herein Filmer road are so polite and helpful , despite being some help that not listed on their usual services list , it just shows that even the smallest jobs and serv Fed can be provided on a flexible basis . Many thanks to well established Fulham business .

Charlie from Anderson’s came to my property for a leak on the central heating. He fixed the leak and got some well needed heating back on. Appreciate it.

Thank you Charlie for all your help with our leaky shower. Charlie arrived on time and worked quickly and efficiently and explained everything he was doing in terms I could understand to fix the leak The service I received from Anderson’s was very professional and efficient I would highly recommend

Daniel S was great, offered a solution for a complicated sink issue. He was on time, efficient and talked me through the entire process clearly. Thanks so much!

Daniel was really helpful in solving a gas leak and leak in the boiler in as efficient a way as possible - trying to help me avoid multiple trips or extra costs. He worked professionally and reliably and I would heartily recommend.

Daniel S did an excellent, thorough job. This is the second time he has sorted out a problem for me. Both times, he has been really helpful, friendly, delightful and personable.

Daniel S was very friendly. Very helpful! Can recommend!

Daniel S was great and went above and beyond. Would use again

Boiler check A company that does what it says it's going to do. An appointment made, followed up by an email and then a call in the morning to confirm Daniel's arrival within the timeframe originally given. Daniel was efficient, knowledgeable and courteous. Thank you.

Charlie is amazing plumber. Help to solve my problem with a tap. Wery nice and polite. Will definitely use again.

Daniel S. was really helpful and gave me lots of useful advice. He was friendly and managed to group multiple different jobs I needed doing into one day to help me save on labour costs, and even gave me the first appointment for free so I wouldn’t spend as much when they returned with parts etc. Overall a great service.

Daniel S was excellent! He kept me informed regarding his arrival time, really listen to how I wanted the job done and was able to offer creative solutions around our waste disposal installation. He was extremely efficient and very clean in how he worked. As ever, Anderson sent a top professional which is why I come back to them time and again.

So Kind staff. Thanks so much for helping me this morning to fix the tyres of my son’s bike.

Had the best experience with this company; the staff is very concerned with your requests and they provide you the best and most rapid solution. Also special thanks to Neil for his friendly approach and professional management as well. Highly recommend!

Good customer service!

Responsive to initial request, gave me the confidence they were experts and not going to rip me off. Will use again!

I have always been very happy with this well-established expert local company

Charlie provided an extremely quality service will certainly use again!

Extremely happy with the service provided. The plumber who replaced my faulty boiler with a new one barely left a scratch and it's all working perfectly. Very easy to contact and arrange.

New kitchen sink installed, on time and good quality. Anderson's engineer did extra work which made the final result look very neat.

Where should I start?? Their engineer visited my property 4 times for a gas leak in my boiler. He changed 4 parts in 4 different days, with an average cost of 300-400gbp per visit. Unbelievably expensive. They even offered me a "free of charge" job but the offer never materialized. Make sure you ask others before calling them.

Overpriced and unqualified heating engineer. Do yourself a favour, find the manufacturer on the product and call an approved engineer from them.

Anderson and Sons is such a pleasure to work with. They are always willing to go the extra mile to help out. Neil will move mountains.

Professional and high quality service. The maintenance service I received from this company was just spot on. Special thanks to Neil for his meticulous work and caring approach.

Was out of hot water for two days and Charlie came to the apartment and after a quick investigation figured out the issue is with a valve which I need to replace. He found the issue quite quickly and also fiddled with the valve a bit to try to fix it so it temporary works for me which it does. Thanks Charlie !

engineers are quality and polite. fantastic customer service

Liam showed up 10 minutes after we called. He unblocked my drain in about 5 minutes without having to call in the more expensive machine/a second man. He was professional, quick, and polite — all during the holiday period. We will definitely use C. Anderson again. Thank you Liam and team!

The main issue with C Anderson & sons LLP is their level of price. They are far too expensive. Just to change a simple waste and trap they wanted to charge 2 hours + parts, circa £250... Found someone else for £140 incl vat. Job done.

I can't recommend Dosh enough, he was professional, polite and super helpful!

Great local service in Fulham. Was with them for few years, I wish they would include parking in the price so It would not be listed as an additional charge (just annoying). Engineer Dosh was brilliant, spotted a leaking flue and was able to replace it at weekend. Many thanks. Will use again.

What a journey it was to figure what it was exactly wrong with my mother's old boiler and during the process I developed a friendly relationship both with the plumbers and the office staff. They were all courteous and helpful. The problem was eventually solved with a brand new boiler , which thankfully didn't cost as much as I'd anticipated. I would definitely use this company again and recommend them, on the grounds of value for money, efficiency and professionalism.

I needed a new boiler and the Anderson engineers did a great job installing it within the agreed time and budget. Dosh the engineer, also power flushed the heating pipe system, tested all the radiators and gave me useful tips. Overall, very happy with the service.

Used Anderson and Sons after we had a small incident in our kitchen in our restaurant. Very responsive customer service - got a plumber out quickly. Went downhill from there - the engineer came and we had a good chat about the possibility of the leak, not too keen on any major investigation but said to me what I expected Booked these guys in on Saturday to come and install 2 taps - I was charged for 3 hours labour to change 2 taps - however I ordered a tap an it did not fit - but before checking the engineer already disassembled the second tap. I felt that this was slightly unprofessional and despite my fault in this - I was hoping the engineer would check the tap before disassembling the old one (I was wrong) After a few email exchanges where I tried to disagree with the 3 hour job tried to charge me for 3 hour labour - but luckily for me I did not have enough money on the card. I have emailed them to tell them that I dont feel that this is right and that I shouldn't pay for the fact that the engineer has failed to check the tap before disassembling it - and I shouldn't be responsible for his error. After a few email trying to explain this they agreed to waive the 1h labour. Which I still think is slightly too high of a price for a chat on a Thursday about a leak - paid no problem. Then 2 hours to change a single tap. Offered to discount future works - but I would probably avoid

Terrible (in fact no) service. I hired C Anderson to replace three radiators. When their plumber turned up I was told that I had bought incorrect valves - and that I should buy new valves for my 8mm pipes. I was charged £137 for the hour (with no work done - including three hours of parking) and then he left. They were, in fact, 10mm pipes (the plumber did not bother to measure) - so the new valves would not fit. I hired a new plumber who looked at the radiators and told me the valves were never a problem and could have been used precisely as they were. We complained and were given a superficial response which did nothing to address the issues (and was factually inaccurate). Spent around £330 (including wasted valves) - for no service and for no reason. I would not use, or recommend using, Anderson again.

Fantastic family run company who I have used for years for all my plumbing and heating requirements!

A plumber Dylan had the same name as me and, he, was, fantastic! Honestly its no wonder the company has been going since 1966 with engineers like himself 🥳👌👍

Kadie is a hero! I called in for an emergency on a Friday evening. I tried four other companies and nobody could help. A very good property manager i know referred me to C Anderson % Sons. Kadie answered the phone and she could not have been more helpful. She got someone to the property within an hour and they fixed the issue quickly. Some could say she is a life saver!

Only had very poor experiences from this company - first job took 4 attempts to complete a fairly simple task. Then foolishly gave them a second chance, the job was to unblock some drains / clear a smell which they did but left a huge mess in our bathroom. I don’t recommend using them.

Dropped a precious earring down the bathroom sink this morning and couldn’t for the life of me detach the pipes. Arranged for someone to come around the same day by 12. They kindly found someone to pop round just 5 mins after I called and had the whole thing wrapped up within the hour.

Absolutely shocking do not use!!! The vans on the road are a nuisance. Rude staff.

Excellent service, nice people to deal with. I needed a boiler service and a CP12 and both were dealt with quickly and efficiently. Would definitely use again.

Very DISHONEST company, do not call them. I needed a plumber to fix a leak and called this company because they are on my way to my son’s school. The secretary/receptionist was very quick to take a £50 deposit over the phone. However after reading the bad reviews online I decided to cancel the booking three days before the appointment was due. I requested a refund of my £50 deposit and the very rude secretary kept saying that they would give me a refund and that the accounts manager would give me a call but they have never called me back. I have chased them over the phone and even went in person to their office in Fulham to get my refund but they didn’t give it to me. It’s been more than a month since I cancelled the booking so DO NOT USE THIS COMPANY, they are very dishonest people, especially the receptionist/secretary.

I noticed a leak at 5pm coming from under my loo, I called and explained the situation and that I have an 8 week old baby. Within 20 minutes the plumber was with me! Investigated and fixed the problem within an hour! I am so impressed! I have saved the phone number for the future and will be using you again when/if another plumbing issue! Thank you so much!!!!

When I've left a message via Check a trade plumber called me within an hour t9 say that he is very busy and couldn't attend to the job. But he was polite and helpful, that's all I can say

Have worked with Anderson’s for nearly 6 years now, always been fully satisfied with the work they carry out, speedy response time, excellent communication and no fear of getting stuck in to some of the more difficult jobs we need doing!

WARNING: DO NOT USE THIS COMPANY IT IS AN ABSOLUTE SCAM. They charged us 5x the amount we were quoted and made us pay because "the work was already done", they charged us for parking despite the fact the workman walked to and from the office, house left in a mess - TERRIBLE, TERRIBLE, TERRIBLE service. Avoid at all costs.

Getting an appointment was very first. This was the 3rd time I have used their service. My kitchen sink is working perfectly fine. The gentleman who came in to fix the blockage was super nice. Apologies that I don't remember his name, service was super quick, he was very friendly , chatty (in a good way), cheerful and very helpful. I will definitely try my best to get the same gentleman next time if I get any sink issue next time.

Very smooth - gave us a quote straight away (actual works ended up costing less) and turned up first thing Monday morning after a last minute call on Friday! Impressed with the works and the engineer. Will definitely use them again!

great local family business - found William always to be most helpful

Great company fantastic staff!

They were helpful over the phone. On the day they were punctual, especially in the current trying times (maintained protocol of wearing gloves and mask while doing the job), left the place clean

Came when they said they would. Did the job for the price quoted and followed up with a phone call a few days later. Excellent service. Had some follow up questions. Contacted their office who were able to talk me through the questions I had. Very professional, friendly and approachable. Would use again anytime.

Took the payment and never completed the job - avoid them if you can

Quick response and great service. Really pleased - reliable and friendly!

Really unpleasant experience - took my money and didn't do the job - avoid at all costs the day of the Job they called me saying that it was all done under one hour and asked me to pay; once they took my card, they charged me two hours and they later let me know that they couldn't access the drainage so they just never did the job at all!! when asking for explanations they said they won't be able to process my complaint for 8 weeks. Avoid at all costs!

I am very impressed with this service, I was greeted by a very professional lady by the name of Jess who assured me my problem could and would be fixed asap. I required help with a leak in my toilet to which a plumber came out within 2hours and the job completed the next day. I will be using this service again with pleasure.. kind regards..

C Anderson were very quick to come to my aid of my leaky pipes, The person who awnsered my call (Jess) was very polite and helpful when I was in a panic thanks a great team.

Amazing customer service from Jess in the office when she answered the phone to me she was very calm even though I was panicking as my boiler had completely stopped working, Anderson's sent an engineer out the next day to get all the measurements of the boiler and came back later the same day and fitted it, the Engineer Nilesh was amazing and did a brilliant job and so friendly, highly recommended and would definitely call them again In times of need.

I have had a great expierience with C Anderson & Sons as their staff a punctional and do a good service. Also their very polite and have not let me down with the work that needs to be done. The team are always happy to help. I would definantely recommend C Anderson & Sons to others as ive no service like them and the quality of work produced. Well done and keep it up😊

Had a leaking toilet and generally some bad plumbing throughout both the bathroom and kitchen due to the previous owners. These guys arrived when they said they would, were very polite and fixed all the multiple of problems to a very high standard. Always easy to get hold of on the phone as well. Cannot recommend them enough

Have been using C Anderson and Sons for 5 years to service my water boiler. They are always efficient, courteous and on time. Happy enough after 5 years to sign up for another 5 year contract. No better recommendation than that.

Efficient. Straightforward to deal with and did a good job. Not cheap.

WARNING: VERY SUPERFICIAL SERVICES. THEY DID WORKS IN MY FLAT AND NOT EVEN 5 DAYS LATER THE SAME ISSUE APPEARED AGAIN AND THEIR RESPONSE WAS "WE DO NOT GUARANTEE OUR WORKS". CONGRATULATIONS FOR THE WORST CUSTOMER SERVICE.

Got my hot water back on in the same day. Fast and professional service, would definitely use them again.

We've used C Anderson and Sons on a few occasions and really recommend them. In our experience, they're quick to book, send someone promptly and the workmanship is excellent. We've been particularly happy with Franco, who has done some general building work for us, and an electrician called Greg.

I really wish I’d read the bad reviews about them before hiring them- scam artists would be a polite description. They ‘offered’ a free visit to investigate the problem but when the plumber returned to fix the issue the person they sent had no idea what he was doing and spent well over half the time at the property on the phone or on WhatsApp to his manager trying to work out what to do and then even wanted me to check his work. I don’t mind them sending someone who is still learning but I don’t expect to pay for their time whilst they are learning and not doing the job they’ve come out to do. Before the plumber left I agreed on the phone that we would just pay for 1 hour (which was generous on our part but he refused to leave until I’d phoned them and I felt pressured into agreeing something with them) but despite this agreement they overcharged my card and have refused to refund the amount they have taken without authorisation. Thank goodness I paid with a credit card so I can go through them to get this back! Avoid if you want a job you are confident in and not to be scammed

Dishonest, quoted me over 500GBP to replace gas valve, said it would take over 3hours to replace, just a quick call the manufacturer said it would take less than an hour. Had it replaced by another company for less half what they quoted!!! BEWARE

On time and fast response within 1 hour . Attending mechanic was very competent and informative.

Please be very carefull with these guys! They charged me more than 800£ to unclog a toilet!!! they charge your bank card without notice and the lady back in the office is rude. Also the first guy they send to do the job was quite unexperienced and took an hour to do a job that would take 30 min. I had to help him to uncover the manholes...if they take 30 min to the something they will charge you a full hour. Never again i will work with these guys! I hope this is helpfull.

Very fast same day service after a boiler breakdown and then, after a second breakdown 4 days later, very fast boiler replacement. They are local plumbers who give a great, if a little expensive, local service. Thanks Omid, Deek and Crawford.

Faced with planning a time-pressured job involving a lot of unknowns to fit new stop cocks into supply pipes in a flat with old galvanised pipework, I contacted C Anderson & Sons because I needed experienced plumbers who would be able to cope with anything unexpected which cropped up. Crawford was very knowledgeable and communicative in advance, helping me plan the work. On the day their plumber Dosh knew what he was doing and couldn't have been more helpful. Having spoken to several firms before choosing C Anderson & Sons I'd definitely recommend them.

I do not even wanna give a star. We had an emergency when we firstly moved in to our new place, called the service the lady said shes gonna send someone before 7pm, we waited at the property till 9pm, nobody came by and not even a phone call or email. The thing is they charged us a booking fee around £180!! The next day we called them to refund the booking fee, they claimed they have no idea, and after couple hours they called us back saying the plumber had been there and took a photo as the evidence. But we were there till 9pm ??!! You took a photo instead of calling us?? I doubted if they just came by again for the photo just to not refund us the booking fee! It has not been refunded since then! So mad!

3.02.2010 - Am now in dispute with this company, they took a payment without authorisation. Delivered sub standard work and have charged twice for it! Always TAKE photos of work, before & after if you use them! Had to get the bank involved. At this stage I could NEVER recommend this company. This review was from a year ago........Having been using C. Anderson & Sons for a few years now, finding that they are always on time. Identify any problems and offer good solutions. Have always been very professional. Communications is the key, if you don't understand what the problem is, ask questions so that you understand the remedy, understand the costs etc.

I had a great experience with C Anderson & Sons when one of their engineers came to service my boiler. The engineer was exceedingly thorough and also explained what he was doing and gave me a few tips. He made sure all the radiators were working correctly and found that he needed to bleed one. I am a very satisfied customer !

These guys are amazing. Two leaking taps replaced in well under 2 hours (and they went to get them for me). Cannot fault. Many thanks to Dosh for a thoroughly professional service.

Very clever plumbers - wouldn’t use any other company!☺️

The service provided by Dosh was exceptionally good and so I am delighted . The speed and commitment he made to getting everything back in order was really special. I would recommend the company and their speed in responding to a difficult situation.

C Anderson’s are always a pleasure to work with. The office are always helpful with responding to my queries and a high quality service from the engineers. I recently had a leaking boiler and Anderson’s responded within 20minutes at no extra charge. I paid an affordable deposit and they replaced the boiler the next day. Couldn’t of been more satisfied with the fast turnaround. Highly recommend to all.

installation of cylinder performed with a high degree of professionalism and minimum disruption

I will always use Anderson's. They are polite, efficient, tidy and knowledgeable.

No longer to be trusted. Gone down hill. Do not honour their own cover contract after installation. No longer interested in fixing problems, more interested in how to creat more work and charge as much as they can get away with. They put 5 star reviews on their OWN ratings!! Companies like this should be investigated properly.

Good people, good job.

Their work can be variable as can their pricing. I've been billed in the past for hours where no work was done (he just sat around making sure the next hour rolled over. I wasn't there in this case otherwise I'd have picked them up on it). I have an engineering background and will use them when I am there to monitor and check what they are doing. If you can't do this you may well end up out of pocket.

Avoid at all costs. Quoted 1/3 of the total cost for a leaking bath. No explanation was ever given for the massive mark up and the adjustment came after all the tiles were removed from the bath and we were fully committed to getting the issue resolved. Clearly we’re not the only ones to have experienced such rogue behaviour.

Thank you so much Alfie for a friendly service sorting out mums shower and boiler. Highly recommend this company .

The issues with boiler were not correct. paid enormous amount for replacement parts that did not need to be replaced when later cross checked with another plumbing company

Called them for a quote(supposed to be 24/7 service)for boiler service. The answering machine goes,if you leave a message press 1,or emergency service for emergency rate press 2.

I recently decided to have two radiators removed from my apartment and replaced with one new one. I called in the morning and Andersons were able to come out on the same day. Highly professional, they worked quickly and efficiently and were unwilling to cut corners to save me a few pounds which actually made me trust them more. I will definitely be using them again.

Neil Newson the engineer who performed the visit carried out a first rate service job. He not only checked the boiler but also inspected and bled the the radiators such that everyone of them now works effectively. In addition he found a possible explanation for one of the radiators becoming warm when the hot water alone was switched on, was related to a couple of zone valves behind the hot water cylinder. The cylinder itself probably needs replacing as some of the seals of the entry and exit pipes appear to be leaking. He was going to contact me withe an estimate of the cost of the work and parts necessary.

Great customer service, I had an electric cooker that needed connecting. The engineer explained everything really well and was very polite. I will recommend this company to my friends and family.

We needed to replace our very old boiler in a 1930's build. The team at C Anderson & Sons installed a new boiler and thermostatic valves on all radiators. The installation is faultless and the guys are super friendly. The whole process only took a couple of days, the guys were super efficient, clean and the British Gas Home Care inspector was very complimentary of the work. We plan on further renovation of the property in the near future. Will will 100% be using Crawford and the team. Highly recommend!!

Work well executed, if a bit slow - could have been done within 2 and not 3 hours. A bit pricey but satisfied with the end result

AVOID Fraudulent company - dont believe the obvious fake positive reviews. - contacted for emergency plumber, paid in advance (should have listened to the alarm bells in my head). - they apparently arrived and I was told the engineer was outside and will call me. - no one called, no one was outside and when I contacted the emergency line the lady who sounded 14 years old said he's outside and no one is answering the phone, gave her my mobile number to confirm, again no progress. (Refused to give me engineers number) - 14 year old over the phone said the driver doesnt feel safe in the neighbhourhood and left. - didnt want to give me a refund blaming me, when we looked in to it, they had all the incorrect details and then said it was my fault and changed her story about the engineer not feeling safe. - thankfully my bank refunded the money the fraud company tried taking. - check all genuine reviews (low stars because that's what this company deserves) it's all the same story. AVOID by all means necessary. Also I know the lady is not 14 year old, however her mannerisms and attitude is that of a 14 year old.

Excellent service ..communication and workmanship. I would recommend going directly rather than online apps. I’m very happy with the overall experience

Highly recommend this company. They have always serviced my extremely aged boiler but when it breathed its last they came within 30 minutes, broke the bad news to me (gently!) , gave me a quote and then turned up the next day to replace. Alex was courteous and professional and explained everything very clearly. He was a pleasure to deal with.

Avoid this company. They charged me before issuing any invoices, which I received weeks later after several requests. They did unnecessary and unhelpful works at a price 5 times the price charged by another drainage company, which I had to call because after 2 visits from C Anderson & Sons the room was still with a fool smell. They made sure to waste as much time as possible outside the property or on their phone . On their last visit, the first hour was free of charge but they made sure to spend the first 1h 30 min outside the property and to come back for 30min . Despite complaining to the office and refusing to pay at the end of the visit, I discovered few days later that they had withdrawn money from my bank account by using my credit card details given few days before as a deposit prior to the first visit. I asked for a refund and never received any reply to any of my e-mails. So at the end, I turned to my bank, which refunded this unauthorised payement.

Very disappointing. They damaged my bath enamel while on a plumbing job. They offered a discounted hourly rate to re-enamel the bath as a courtesy but this would have cost more than the value of the work they came to do. After my complaint came to nothing, I tried to find out more with a subject access request but this has been ignored for 2 months and now they do not respond to emails. Worst customer service I have ever encountered.

Overall overcharged for a broken water pipe. I have raised my complaint verbally and this has taken over 4 weeks to receive a reply. They pride themselves on customer services but this has taken too long to resolve and I am now in email correspondence to resolve this further. A token voucher to be used on my next emergency is not really what I want. I have used their services in the past and wholeheartedly recommended them to both friends and neighbours for their competitive prices and quality of work. On this occasion, they have left me down on both customer services and price. For these reasons, I am not going to recommend them anymore. A pity.

Thank you so much to the team for helping out when I needed a quick turnaround on a GSC to a property last weekend. I called and the very helpful staff got me an appointment the next day (a Saturday!) and the engineer turned up right at the beginning of the allotted time slot which meant that I had the passed certificate even earlier than I could have hoped for. Fantastic service as always, thanks team

Do NOT use this company of cowboys. Bought the Groupon deal for a boiler service. Booked in, took time off work to be home, no-one turned up. Booked in the second time. More time off work, still no one turned up. Booked a third time... you've guessed it. Absolutely terrible every time I phoned them. Barely apologised and absolutely zero explanation for their terrible customer experience. Steer well clear.

Had our new combi boiler fitted by Anderson's recently. Great efficient service and we had a friendly and accommodating plumber who even cleaned up after himself. We're very happy with the workmanship and the result so we'd highly recommend!

Avoid this company. They tried to charge my card twice and it took 6 months of repeated calls and emails for them to finally return my deposit. This has happened to others providing negative reviews.

I used these people to clear a blocked drain. They charge an hourly rate of £160 and then charged me for parking and congestion charge on top on each occasion. The first day was a diagnostic charge of 89.00 for merely coming out and looking at it. The second day a charge was made for changing a pipe. With vat and parking and congestion they charged me for 2 hours plus vat. Ended up paying 315. They roped me in again by saying they needed to come the next day to clear and clean the drain as it was blocked. I reluctantly agreed...wait for this.. A 6 hour charge totalling 850 was charged and yet the problem IS STILL NOT cleared. They said they had to come back again at which point I lost the plot. They think you’re a golden goose. Avoid like the plague and use at your peril.. Ps at one point they were on lunch and taken a break for an hour. Had I not been there no doubt that would also have been charged!!

Dosh was amazing!!! Thanks so much

Wonderful staff and efficient service. Would highly recommend to all

Can't fault Anderson for their work. Our boiler was replaced within 3 working days from their first visit. Our engineer was kind and polite and we are now basking in a house with hot water and central heating! Penelope Harris, SW6

Recommended by a neighbour and the whole service from the start making a booking and until the job was completed was so efficient and easy for me I can't fault these guys for anything. Will definitely recommend these guys to all my friends and family.

I had a water pipe in the bathroom burst and go through the ceiling into my neighbours property. I called C Andersons as they were here within the hour, friendly guy Liam came along and ensured me it would be all ok. My anxiety was going through the roof but they saved my day!!! Also very cheap prices compared to competitors I.E Pimlico Plumbers the cowboys!!! THANK YOU ANDERSONS!!! HIGHLY RECOMMENDED!!!

Excellent service! Very clean and also fast. The engineer was also very friendly and have provided flexibility in terms of the timing. Very grateful indeed!

Would highly recommend their plumbing services. Quick response and sorted out a complicated problem with the pipes very effectively and only in a couple of hours. The plumber explained the problem in a straight forward way, and ran through the parts that were needed and the cost of materials up front. Our drains are now functioning as new!

My boiler stopped working at 9pm so I called Andersons emergency service and 30 mins later their engineer was there and fixed the fault quickly. Amazingly response and effective firm at competitive prices, 100% will recommend them!!

I was recommended C Anderson & Sons by a friend a few years ago, and ever since then they’ve been our go to plumbers. We originally used C Anderson & Sons to help design and install our en-suite and family bathrooms. The customer service and professionalism was fantastic throughout, and they really made us feel like they cared about the final product. We could not have been happier with the final outcome..! We now use C Anderson & Sons for all ad-hoc issues as well as annual services etc, and the consistency of the service is unrivalled in our view. Would highly recommend to anyone.

Terrible. Called them out on an emergency for £180 - they took over an hour to arrive when we were told 20 minutes. They then said we needed a new valve to be fitted in our shower and quoted over £500 inc labour. We contacted a handy man who replaced the whole tap for £130 inc labour. I have been chasing them for three weeks for a copy of the invoice from their first visit to pass on to our landlord. Extremely unorganised company that don't care about their customers and will try and rip you off.

This Company is not good. Stay away from them. They cheat and will steal moneys from your pocket. Avoid avoid avoid

Agreed price before a boiler check up - they were then 5 hours late. They offered cheaper rate when I called up to chase the plumber. When he arrived and requested payment he refused to accept the lower rate and was extremely rude/aggressive and did a very poor job. Will never be using them again and would not recommend them to anyone.

WORST COMPANY EVER. They charged me almost 1k pounds to fix the boiler, and in the end left without fixing it and saying that I should just buy a new one. I feel like I've been scammed.

I strongly advise people to look elsewhere - terrible workmanship and even worse customer service. I was attracted to Anderson’s as a local (Fulham) family business, but the new generation have lost all the goodwill as far as I’m concerned. A job to fix a shower plate was done to the most appalling standard and was not even “made good”. Despite this our card was charged the full amount which I consider to be fraud. After much persuasion they eventually came out again and admitted that the work was rubbish and needed to be completely redone. To be fair the chap who fixed it the second time (Dosh) did a perfectly fine job but the whole experience was just awful. The managers (presumably the sons of the original Anderson) were evasive and refused to take any responsibility and the people answering the phones were useless and rude. Overall their attitude is just insulting. Do business with them at your peril.

The plumber I had (named Dosh) has so far been most efficient and pleasant. I always leave one star out as five stars means going far above and beyond one's expectations!

Lady over the phone won't book me in as area not covered. Google Shows 8.6 miles their limit is 10 miles. Please train your customer service if you want to bring in business.

DO NOT USE THIS COMPANY - THEY WILL RIP YOU OFF. THERE ARE PLENTY OF OTHER GOOD PLUMBERS IN FULHAM - NO STARS

Massive thanks to Dosh who helped me with my urgent plumbing need when I dropped my key down they drain. Very helpful, efficienct and experienced. Thanks again.

Fraudulently charged my card 2x , lying and cheating Used them to repair a boiler. Customer service extremely bad. They never stick to appointments. They never call back. Been quoted on the phone £114 for call out deposit, I have been charged £114 AND £50. Still waiting on explanation why. Fixed the boiler and I paid them in total £709, but power cut off two hours after they left. Several attempts to ask them to come back resulted in them giving me a new quote for additional works worth over £500. I never paid the deposit, but they still send an engineer round 10 days later unannounced and then charged my card on the same day unauthorised. A steep warning to everyone - do not use. I posted my job on mybuilder.co.uk and instead of Anderson's £540 quote, I received 5 quotes - from £95 to £240. Now sending complaints to trading standards and other industry bodies about them.

I called C Anderson & Sons for an emergency boiler repair. The plumber arrived quickly, and identified a bad printed circuit board. He gave a quote for the new board and labour, and said it would arrive the following day. The boiler was finally repaired, but only after four additional visits. Each time it was a different plumber who hadn't been briefed on the work done previously, and each time we were told that additional call out charges would be needed. One of the plumbers who came while only my wife was at home, spent a few minutes looking at the boiler, and then told my wife he didn't know what was wrong, and she would have to organise another paid call out. When my wife objected, explaining that she had stayed home for his visit, he became aggressive and hostile. I wrote an email of complaint about this plumber, but the company did not respond. In the end, we were without heat and hot water for five days, and had to pay quite a bit more than the original quoted cost of repair due to disorganisation and lack of competence. I give only a single star because of several reasons: (1) there was a lack of communication between the plumbers who came, (2) one of the plumbers was rude and aggressive, (3) there was miscommunication about both cost and time to repair.

Got my boiler serviced by this company after I saw their offer on groupon. No faults were found. The plumber that attended was also the manager. He was quick, efficient and finished the job in half an hour even after taking a little time out to talk to one of his plumbers about another job. Can’t believe the negative reviews about them, this is the second time I’ve used Anderson and Sons although both times have been for a boiler service and nothing more.

C Anderson and Sons have served us very well, from servicing our boiler every year, to having installed the boiler originally. They have good availability when an engineer is needed and always get the problems solved.

Great service from plumber and easy to organise appointment

Appalling.

A great guy helped fix our sink drainage, waste pipe and taps. Lots of good advice and we recommend them.

the most awful service ever. they asked us for a deposit twice and never showed up! So no stars. Really strange company. Very disappointed by the response (or lack of).

Great customer service, the team are always so helpful. They explain everything well and as another one said, ask questions! Thank you Andersons. Will continue to use you if I have any other plumbing and heating issues.

They have been so helpful and punctual. A true family run business who know what they are doing and what customer service means! Keep up the good work :)

Utterly rubbish. I had a terrible experience with this company - cost me a fortune and their customer service was atrocious - the worst! As with other reviews below - they arrived unprepared and left to get ‘tools and equipment’ and then charged me hundreds of pounds for them supposedly going to get the gear they needed. The final job was botched and fundamentally the wrong solution and they refused to rectify. They are the definition of cowboy plumbers. Please note: the owner visited my flat and looked at the work plus I had multiple calls and emails with them. Unfortunately I have had to edit this review as the company posted below they were unaware of my complaint - shockingly dishonest and only goes to prove my point they can’t be trusted.

Fulham's Finest. Been using them for years.