CS Plumbing & Heating Services Ltd

Great service for a boiler service - quick turnaround in getting an appointment, turned up when expected, great service from the engineer who helped with some questions I had and explained everything thoroughly. Will definitely useful again

I had a replacement gas boiler fitted by this company. The installation was completed in the agreed timeframe and to a high standard. The work was done by two very good young engineers who were pleasant to deal with, efficient, and left the workspace clean and tidy on completion. The only reason why it is not the full 5stars is because there were a couple of minor issues with the boiler after it had run for 2 days. These were very quickly resolved by another, experienced gas engineer, after I contacted the company and told them about the issues.

Great service of the boiler. Friendly and helpful staff both at the office and undertaking the service itself. Would highly recommend.

CS Plumbing and Heating Services Ltd were used to fit a new boiler. Exceptional service and very friendly and nothing to much trouble. I would recommend this company to anyone Update of 08/04/26 Wanted to expand futher on this review and give further praise to this company. We had a slight problem after the boiler installation with a little water leak from the scale inhibitor pipe where the nut came loose. There was some water damage to the laminate Kitchen floor which was not a problem as theae things happen due to a small issue. Firstly once we noticed this I called CS plumbing at 19:00 in the evening and someone came straight out. Also the company replaced the flooring in the Kitchen with no trouble at all. Also want to give credit to James who was the fitter that came out who was very polite an professional. Again i would highly recommend this company. Everyone I have spoke to and dealt with have been very nice and pleasent and nothing to much trouble. 5 stars from me. Jamie

Our experience with this company started off mixed, but the way the director handled things afterwards deserves recognition. Initial issue: We had a boiler pressure problem that was misdiagnosed on the first visit, which led to unnecessary parts being fitted and the issue continuing exactly as before. Communication during the early visits wasn’t great, and my partner’s concerns about the pressure behaviour weren’t listened to. This resulted in avoidable costs and delays before the correct fault — an internal leak through the plate heat exchanger — was finally identified and repaired. Resolution: After posting my review, the company director, Gus, personally called me over two evenings to go through everything in detail. He took the situation seriously, reviewed the full history, spoke to the engineers involved, and confirmed that the two young engineers had rushed the initial diagnosis and failed to acknowledge the symptoms we reported. He was transparent about this and addressed it internally. A free boiler service was also offered as part of resolving the situation, which Aaron carried out. He did an exceptionally thorough job — a proper deep clean — and the boiler is now running perfectly. Throughout the process, Gus kept me fully updated and handled everything professionally. Overall: The initial experience wasn’t ideal, but the follow‑up and accountability from the director were excellent. Mistakes can happen; what matters is how a company responds, and in this case the response was handled with integrity and professionalism.

Very pleased with the efficiency and courtesy of Alan.

Guys always do a great job. Boiler serviced and old flue hole bricked in and looks like it was never there. Highly recommended

Very good service, telephoned and Plumber arrived the following morning, was friendly and helpful, resolved our problem, would recommend this company.

Excellent service from the initial contact, during fitting and post installation.

Very impressed with the workmanship. The guys that came to do the work were really sincere and hard working. Very pleasant to have working in my home. Thank you.

Prompt and professional service, they fixed our boiler issue with clear communication. I would use again.

Aaron from CS Gas did an excellent job installing my new boiler at Lee-on-the Solent . He was professional, punctual, and very knowledgeable. The installation was completed to a high standard, everything was left clean and tidy, and he explained how to use the boiler clearly. I highly recommend his services.

Excellent job replacing a shower cartridge, good communication through the set up and execution of the work

Great service all round.

Annual service. prompt, polite and efficient!

We had a blockage in our heating system that others had tried to fix and failed, we also wanted some new radiators. We agreed a work scope, strategy & price. They arrived on time, did all the work & cured the problem. Special thanks to Dan & Arran, they were superb. I have no hesitation in recommending C & S

Very professional and efficient company. Pleasure to do business with.

Excellent service. Prompt, professional and very polite. Assessed and fixed our underfloor heating the same day. Would definitely recommend and will be calling on your services in the future. Many thanks!!

It was easy to make an appointment and the engineer arrived on time. The work was carried out quickly and professionally - bonus as no mess left! I ad a problem the next morning but at 08.00 they answered the phone and talked me through the problem

Gus and the crew are a trusted, reliable and high quality team.

Great, efficient service. Engineer arrived as planned, was polite and tidy. Would highly recommend

Cannot recommend CS Plumbing and Heating highly enough. We had a new boiler installation carried out just before Christmas. This was a difficult time for us as a family member had just passed away. However, the whole team at CS from Holly, Callum, Liam, Kaywan and others took the stress of the installation away. They worked tirelessly to get a rather complicated installation completed and were polite, professional, tidy and a pleasure to deal with. 100% recommend, thank you CS, great job!

Great customer service. Attended at specified time on both occasions.

I was in need of an emergency call out and repair to a damaged gas mains pipe at a very busy time of year. It was a struggle to find availability at first but CS Plumbing came to the rescue and sent a gas engineer out within a couple of hours! Excellent, prompt professional service, quality work, very much appreciated.

My boiler replacement was an excellent, professional job, with great attention to detail, thorough research beforehand and completion on time. I am most satisfied with the work done and recommend this company wholeheartedly.

Arrived on time, pleasant cheerful, polite Engineer.

Couldn’t fault this company. Came. Repaired. Departure. Left us with a lovely warm home. Thank you. Will recommend to others.

Great job, well done! Boiler service carried out professionally, thoroughly and with great care. 👍

Fantastic out of hours service, arrived within an hour of making the call and fixed the problem quickly. Friendly staff. Easy to pay once invoice received. Would highly recommend

Our appointment was easily and efficiently made, all necessary details taken. The engineer arrived on time and did an excellent job servicing our heat pump, giving a detailed report before he left including photos of the equipment. He was polite, knowlegeable, informative and left all clean and tidy. We are delighted to have found CS Plumbing and will certainly use them again.

Quick response to our call and the problem was dealt with quickly and efficiently.

The engineer was punctual, efficient and helpful

We have used CS Plumbing for a number of years. Their work has always been excellent. This years annual service was carried by Lauren. She also installed a Hive thermostat. Both completed in a very professional but friendly manor. A big thank you to everyone.

Great job completed professionally and in full consultation.

Excellent customer service. Easy to arrange appointment, on time and efficient - and fixed my immersion heater.

The engineer arrived on time, very knowledgeable, job done quickly and expertly.

Used CS for my new boiler and continued boiler service. And after a surprise water leak, they came out same day and fixed that. Honestly the most reliable Plumbing company around and one i will recommend and continue to use!!!

Excellent friendly service

Excellent service. Quick response to boiler failure.

Following a concern with my underfloor heating, CS Plumbing came out the same day to identify what the problem was. I was then offered options for which I opted to have the whole operating system upgraded. This happened within a few days and took one day to change the system. Im really pleased with the result. Still learning the thermostat controls, but pleased with the upgrade.

Excellent service. Prompt, professional, knowledgeable, friendly. Would definitely recommend .

We have always received excellent service from Gus and his team for many years whilst living in Locks Heath. After moving out of the area and being let down by other plumbers we asked CS plumbing to service our boiler and to put in a new heated towel rail in our bathroom. We are so pleased as always with the work they did. I’m not the easiest customer and they have been so good. I would highly recommend them.

The engineer spent the whole day fitting the new air conditioning unit. He kept me posted on how things were going.When he had finished, he explained in detail how the unit worked and left everything very neat and tidy. I would not hesitate to use this firm again. A job very well done.

Amazing job! Professional, neat job and worked with us to get the perfect result. Tidied up really well after, thanks so much, will definitely use again.

After using other local plumbers who persistently failed to return calls and turn up when promised, it was refreshing to find a professional team who do exactly that! Engineers are polite, very knowledgeable and respectful when they come into my home, the office team are well organised and amazing at accommodating appointments to work around my diary. I whole heartedly recommend CS Plumbing and Heating Services.

The engineer called us to check he could come early and completed the service of our air source heat pump taking time to explain what he had done. All good.

First time boiler service by CS on recommendation from friends. Very pleased, good communication, turned up on schedule, very efficient and would certainly recommend, well done.

On time. Extremely professional . Went over and beyond to give good service. Highly recommended.

Brilliant service from C.S plumbing + heating. I messaged at 17:30 on a Friday on the hottest day of summer, got an instant response. I sent photos of the leak, we agreed a price. The next day at around 9am (on a Saturday) C.S plumbing + heating arrived, really friendly and swiftly fixed the leak. The communication, friendly service and really fair pricing is why I will recommend them to anyone who asks for recommendations

Poor communication and charged a call out despite not being able to get my boiler running again . Seemed more interested in quoting for supply and fit of a new boiler.. Used another company who got the old boiler working within 30 minutes. Not the best experience.

Safe pair of hands. Smart people and reasonable. Understand the customer and work proactively. They are in demand so bear that in mind but so far they have been outstanding!