Sadler and Bourne Plumbing and Heating

Thoroughly happy and satisfied with the work from Sadler & Bourne. When your boiler stops working you are full of dread. I 'phoned Sadler & Bourne and then was full of joy. More specifically the Worcester Bosch Highflow 440 (build 2007) had stopped working showing a fan error. Mike from S & B diagnosed the problem, fan, expansion vessel and PRV. Returned and fitted the parts, discovered a dribbling auto air release valve. Promptly retrned with the part. Now works perfectly. Good communication and job completed as speedily as possible. Recommend without reservation and is now my go-to place for boiler trouble.

I’ve used Jay for my plumbing a few times now, and I can’t recommend him highly enough. He always answers the phone, responds quickly to call-outs, and is reliable whenever I’ve needed him. His work is professional, he’s friendly and helpful, and he always gets the job done properly. It’s great to have a plumber you can trust. Thanks again, Jay!

I just used them due to the reviews they get. They turned up when they said they would, removed their shoes before coming in and did an amazing job on my Heat pump service and covered some bits that the original installers (A different company) missed. I would not hesitate to recommend them.

Sick of no reply from past plumbers used, I contacted S&B to enquire about carrying out a service. From the start, Rosie was great and booked me in and true to their word Mile turned up on the date and time agreed. Mike serviced our boiler meticulously, evidently a lot better than those I have used before. He was incredibly friendly and has left me so impressed I will not be looking elsewhere for upcoming bathroom renovations. Thanks to Mike, Rosie and team.

My experience of Sadler and Bourne has been positive. Jay provided a competitive and detailed quote. He was always at the end of the phone with knowledge and reassurance and helped a great deal with my introduction to air source and underfloor heating systems. Throughout the installation process we encountered a number of different members of the team, all held the same level of professionalism and respect. Thank you Sadler and Bourne for a smooth installation from start to finish, I have already recommended you to others and wouldn't hesitate to use you again in the future.

We have used Sadler and Bourne on two separate occasions with Michael supporting us with our boiler service and issue. On both occasions, Michael and Sadler and Bourne have given excellent service at a good price. After issues with our boiler which we had no idea of the problem, I called Sadler and Bourne who researched the problem, suggested solution and order the parts in preparation for service and repair, all so simple and straight forward. Would definitely recommend and will be using again for next years service. Thanks

Always get excellent support and service from Jay for our air source heat pump; the first person who properly understands our system. Also been really helpful with other plumbing issues.

I have just had my oil boiler serviced by Mike who was extremely helpful and professional. A very thorough service has been carried out. Mike took his time to explain what he was doing and worked extremely carefully. I will be using Sandler and Bourne from now on for the yearly service. Thank you once again. Gary mansell

Chris came out to an issue with my dads boiler, who is 91. He quickly came out and sorted the problem in half an hour. He was knowledgeable, thorough and polite. I would highly recommend him, my dad says he agrees with my comments :)

After an issue with our Daiken air source heat pump we made multiple calls to engineers who all admitted were not confident enough to attempt to fix the problem. We had quotes for replacing which was most engineers advice. Which could have cost in excess of £8k (as a minimum) Jay has had so much experience repairing air source heat pumps he really put our mind at ease. He diagnosed the problem and felt confident it was the right thing to do to attempt to repair. Jay and his team were quick to find the problem they have repaired the heat pump and in doing so he has given us more time before we eventually have to think about replacing the system. (Its is 14 years old) I can not thank them enough and now they are now my go to for any further work that will have to be carried out in the future. I would not think twice about recommending Sadler and bourne. They are kind, knowledgable and fully explained all the costs upfront. Thank you ☺️

Fantastic service received from Jay at Sadler and Bourne. An error code appeared on our air source heat pump which resulted in no heating or hot water. From past experience I have found it near on impossible to find anyone in the area who repairs ASHP. Jay came out promptly and got it working for us. He did say that if it happens again it may need a new part so took photos of the product codes to avoid any delays should this be the case. Needless to say it happened again but Jay ordered the parts immediately and turned up as soon as they arrived. Had an email from him a few days after fixing it to check all was ok. Fantastic customer service from start to finish. Very reasonably priced. Highly recommend and won’t go anywhere else now for heating repairs. Thank you!

My oil fired boiler broke on Friday 1st December. The following day I found Sadler & Bourne via OFTEC website. Jay answered the phone and although busy was able to call in Saturday morning to look at the boiler. Whilst diagnosing the problem he found that the flue seal was corroded. Monday morning Jay returned fixed the flue seal, replaced the nozzle and solenoid valve. Boiler has been working 100% since. Before moving house I was with British Gas for nearly 20 years and their response time was never this quick. Thank you Jay!

Fantastic, professional outfit, I've worked with them for several years on different projects. All of their experienced team are approachable and very knowledgeable. I couldn't recommend Sadler and Bourne more.

Done a install on a new property i purchased, was supposed to provide a free show and tell on the system etc. Emailed a couple of times to try and book this and they have shown very little interest in trying to provide this despite telling me they would. However they are quick enough to email and try book me in for a service that requires payment. It's clear that they don't want to provide the time promised and clearly just want the money. I have now had my system serviced elsewhere and won't be using this company in the future.

Great service. Service my boiler every year without any issues.

Jay, Carl and team carried out Installation of a non vented water cylinder upgrading old system. Boys were very professional and friendly. Workmanship was top quality. They found an issue with original water system which they corrected on top of the original job! We are very happy with the improvement made and can't reccomend them more highly. Thanks very much. 👍🏻

After having boiler problems for the past four years and several plumbers that have been out and never got back to us. Sadler and Bourne turned up when they said they would and fixed our boiler on the day. Carl and Jay have done a great job. A company that turned up when they say they will and fix the problem. 10/10 couldn't ask for more. Highly recommend 👍

Excellent service and reliability

These guys are great. Installed a fabulous system at my property with underfloor heating. They have conducted two services since installation and I can say that they did a very professional job on both occasions. Cannot rate them highly enough.

Top firm - top advice. Really professional & know what they are doing. Highly recommended.

Totally fobbed of by the lady who answered the phone. I had a home emergency and 'never before' have is talked to someone who was so disinterested in trying to assist me. She had no idea if/when her staff would be able to help me and simply told me to try somewhere else. Not sure what she may have been doing at the end of the phone but she couldn't wait to get rid of me!! Disgusted!