CR Tonepohl Plumbing & Heating Ltd

As always all at Tohnepohl provided an exceptional fast efficient and affordable solution to repairing a gas boiler many thanks

Matthew worked efficiently and obviously with a sound understanding of his profession. I felt our new boiler installation was in a very safe pair of hands. The job was completed within the expected time and clearing up was done conscientiously. Thankyou very much.

New Boiler Installation. really great work by Alastair your engineer! Totally professional expert job and as always very pleased with all the work carried out by your company. Thank you. Anne and Bob Newton

From the first enquiry to completion of the job was under 6 weeks and Andy completed the work with the professionalism and courtesy it would be hard to beat.

Great service from Tonepohl, efficient engineer, well organised, friendly, efficient with clear explanation of work being done (system flush for underfloor heating) Excellent communication from initial enquiry to invoice. Thanks!

Fabulous plumbers! Excellent service and wonderful folks!!!

Can’t recommend Carl and Andy at Tonepohl enough we had a complicated rotted bathroom that needed rebuilding and Andy went above and beyond to get it done. Would happily rehire and recommend to all

Very professional from start to finish.

The best service imaginable from Lloyd: diagnosing our shower leak and refitting the whole cubicle.

Another great boiler service very efficient friendly service

Excellent professional service from the start, from evaluation of work to remove my bath and fit a shower, to highly helpful administrative staff, to the arrival of a skilled and tidy plumber on the date agreed. I am delighted with the workmanship and final result, and recommend this firm highly.

No problems at all. Engineer arrived exactly on time and performed the work well.

Installation of replacement water/heating programmer . Swiftly fitted . A polite and helpful team . Thank you .

We have had two visits from this firm - one for a repair to a toilet and the other a boiler service. On both occasions we were delighted with the service we received and thoroughly recommend this business. The fact that their vans are frequently seen at houses in our local area speaks for itself that we’re not alone in valuing Tonepohl highly.

Excellent service throughout and very professional will use again well recommended Thank you very much

Use this company every year to service our boiler. Always work cleanly, the team are polite and explain clearly what they have done. Very happy.

Have used tonephol several times now for boiler service, fitting new radiators, kitchen tap, emergency call out to replace leaking tap hose and installing hive at my elderly parents address all the team were on time explained the options for any unforseen issues.Will continue to use and gave no issues in highly recommending.

We are very pleased with the service from Tonepohl. Paul, who recently came to install a replacement radiator and a new towel rail was very efficient and helpful.

Thank you so much, Fiona and Carl For a fantastic service

Such a helpful and friendly team.... I feel so pleased to have found this company and it is a pleasure to do business with them.....what a refreshing team in this crazy world....

Another excellent job replacing shower cubicle. Neat and efficient. Thank you

The office are always helpful and straight about what can and will happen when, or what might be possible etc. The engineers have always been helpful and constructive offering options and informative about any issues or options against whatever work they have been doing for us.

Great service and very prompt job completion! Highly recommended!

As always five star service, so easy to deal with this friendly, helpful and efficient team. This time a new bi-fold shower screen installed with no mess, no fuss and as usual on time even out on the Moor. Thank you!

Our very old complicated heating system, parts of which hadn’t worked for 2 years, was flushed out and is now running good as new thanks to a very impressive heating engineer Matt - an excellent service from Tonepohl

Great experience with Tonepohl! Professional, great communication, friendly team - have quickly sorted out issues that previous plumbers couldn't cope with. Highly recommended.

Exceptional service when required in an emergency. Always willing to assist however small the job is.

Emailed at midday to ask for an appointment to do a few small non urgent plumbing jobs. Got an email to clarify something 20 mins later, a phone call at 2 and an engineer at the door by half 2. Everything sorted to a high standard with no fuss. Invoice in my mailbox at 4:30 for an hours labour at a good rate with no call-out charges or anything. Wish other trades were this easy to deal with!

I have recently had my bathroom renovated by Andy, working for Tonepohl, who has delivered first class service at every stage of the renovation. At each step along the way, he has outlined the various options available when completing the bathroom (eg where would be best to put things such as shower trays in the bathroom) which will be of huge benefit in the future. Having only recently moved into the property, I did not realise what condition the walls behind the original tiling were in - this meant Andy had to be very creative when retiling the bathroom to make sure the tiles fitted perfectly on walls that were far from smooth and straightforward! He has been very careful in keeping disruption to a minimum - despite the major work needed - and has happily worked around me, helping to make the overall experience a delight.

Fantastic service. All sorted within days of contacting them which was from a neighbour s’ recommendation. Lady at the end of the phone was very friendly and both the men attending (one for investigating and other for fitting parts) were very professional. I have the company in my contacts now for any future needs.

The only plumbers I use. All their staff are excellent, friendly and trustworthy. Fiona and Carl are great and fitting us in and helping out in emergencies too!

Excellent service, very friendly, can’t recommend enough

Superb service in all respects. Attention to detail by happy friendly fitter.

What a brilliant company to work with. Each time we've had a problem, Carl and his team have risen to the occasion and sorted it promptly and without fuss. This time it was a broken bath in a holiday cottage - accidents do happen. We called on Thursday and it was replaced on Monday. Paul, who did the work, was a total star, despite the challenges of fitting the replacement into what is a very cramped space. A huge thank you to all the team!

This firm has been looking after a couple of holiday lets for me for nigh on fifteen years now and is helpful beyond words. They are ALWAYS responsive, efficient and capable. This applies to the engineers themselves and the office staff. Thank you, Carl and team.

Great, friendly service would definitely recommend.

Our old boiler was leaking and when we contacted Tonepohl they were very quick at responding with an initial visit, the proposal followed shortly after and the work carried out swiftly on agreement. The engineers were efficient and courteous. Would recommended their services.

Very prompt response to request and excellent service.

Excellent service and communication with Fiona, Carl and their team at Tonypohl, impressed with their tidy work and friendliness in all aspects that they have done. Would definately recommend them for all heating and plumbing worries

Very good service, the engineer arrived on time, completed the service efficiently and left his report for me. Highly recommended.

We've used CR Tonepohl for years. Carl and Fiona are always on hand to speak to, and their team are always friendly and professional!

Their service is exemplary, I have used them a few times now and recommend them to anyone. Really wonderful to deal with.

Servicing carried out efficiently and pleasantly. Highly recommended

Great service from start to finish. Lovely people, great communication and brilliant work. Replacement water tank / system is working perfectly. Knowledgeable, reliable, honest, friendly.....the list goes on.... Would definitely recommend Carl and his team ⭐

Great work. The work was carried out promptly and with expertise by a friendly plumber. Very much to be recommended.

Quick response and efficient work

Excellent service always friendly and most helpful

Very helpful, on WhatsApp when it was out of hours and quickly came to fix once normal hours.

Fab service Great communication when our boiler went wrong during the Christmas period

Yet again Tonepohl have responded quickly, this time to a loss of heating just before Christmas. All fixed swiftly and efficiently - as ever. I do like dealing with them.

Tonepohl were very easy to contact and organised an engineer to come very quickly. He fixed the problem in the boiler and sorted out some other heating issues at the same time - all sorted in the week before Christmas. Thank you!

Reliable, efficient, helpful, always go the extra mile. Thank you.

This company goes well above expectations. Nothing was too much trouble for them.We were given excellent advice and the quality of the bathroom suite was top rate. The bathroom fitter/Plumber was a pleasure to have in our home. We will recommend this company at any given opportunity.

They complete my annual boiler service every year since they installed it. Likewise anything else that needs fixing I always call them. From the lady answering the phone to the chaps arriving all polite, kind and easy to deal with. I’ll have no hesitation in recommending them and keep up the good work and thank you all.

Installation of vented hot water system installed by Matt - excellent job. Polite, hard working and ready to explain to me how the new system works. Pleased with the high standard of work and value for money. Thank you - a very happy customer. Matt was back to install three new radiator valves to be compatible with our Tado Wi-Fi controlled thermostats. Another excellent job. Very thorough and explained everything that he needed to carry out - efficient, clean and tidy - tested everything properly before leaving. I continue to be a very happy customer and would strongly recommend this service.

Always helpful and professional, I cannot recommend Carl and his team enough. Nothing is too much trouble and there is a first time right atitude and confidence behind their growth that speaks for itself.

We received an email from the team to let us know our boiler was due its service which was a very welcomed reminder. Our appointment was one week later. Thankyou for a quick and efficient service from start to finish. Very reasonable price too. Thanks again!

Very efficient service.

Fantastic friendly service at a reasonable price, will use them again, thank you.

We had a boiler service and safety inspection carried out. The level of professionalism and respect for our home and ourselves was outstanding. The engineer arrived promptly, used shoe covers to protect our carpets and was polite at all times. He carried out the work efficiently and answered all of our questions. I can honestly say this company provided a superior service and I would thoroughly recommend them to anyone.

Amazing customer service. The team have been very supportive of my parents, who both suffer with dementia. Nothing is too much trouble. Quick, efficient and friendly service. Thank you!

Great service - polite, customer service focused engineers who turn up when they say they are going to and do an excellent job.

There are not enough superlatives to adequately capture the friendly and professional service that CR Tonepohl provide. Having endured water pouring through the ceiling at 3 am, it was good to know that the (same day) solution would provide security and allow us not to worry. Thank you, Carl.

Excellent, friendly, reliable service.

I have just moved to the area from the South East and I was recommended CR Tonepohl by next door after being let down or over quoted by other local firms. Excellent service from the office to the technicians. Boiler serviced, plumbing issues rectified in the new home. Highly recommended them.

Cannot recommend.Tonipohl highly enough. Prompt, efficient, professional and friendly service every time I use them. Staff are all knowledgeable, completes the job done in a timely manner and with a very fair and reasonable invoice upon completion. I wouldn't use anyone else. Very much recommended. Thank you Carl and Team!

Regular servicing excellent. Installation and pricing of new combi boiler excellent.

Really impressed got back to us quickly for a quote to replace our boiler and radiators . Gave us options to choose from and arranged a date to do the work within 2 weeks . All fitted really well staff friendly efficient , experienced and knowledgeable . Thanks so much ! 😊

Very happy with the communication and service for my recent boiler service. The engineer was friendly, efficient and on time. Couldn't ask for more and will be using again.

I have used Tonephol for all of my heating and plumbing work for a number of years now and I've been very impressed each time with the work from the engineers, their punctuality and friendliness. The work is first class and the area of work is always very clean and tidy when they leave. If you want quality work in your home from a quality company, don't look any further. Tonephol Plumbing & Heating Ltd are the ones for you. Thank you

Fantastic, kind and professional service. Came out to help very quickly. Problem solved. Many thanks.

Carl responded quickly to my email and came and looked at the work within a couple of days. He was professional and friendly, providing sensible advice to benefit me, rather than raise the quoted cost. He provided a reasonable quote based on my needs and due to changing bookings their end, we were able to have the work completed within a week of the initial visit. Lloyd was great at sorting everything out to a very high standard over 2 days and the new shower enclosure looks great and he repaired the floor beneath that had been damaged by previous leaks. When the shower screen was being refitted, a wheel broke (as it was old and failing). Within a week the team were back out with the new part to fit. The office team are prompt and professional. All round, really impressed by them and being a local company that deal with everything plumbing / bathroom related, we've found our 'go-to' company for future work. Thanks Carl, Fiona and the team!

Absolutely great as always, Lovely to have Tim do the boiler again and always on time,no mess ,no bother and peace of mind.That is all you could wish for. I have my boiler done every year and always by this great local company ,who look after your needs. Very pleased to use their services.

What a brilliant Firm! I contacted them as the Heating engineer who has been looking after our system has now retired. From the moment the phone was answered I sensed that we would be in good hands. Their engineer, Matt, arrived yesterday and was friendly, professional and competent. He explained clearly his findings about our gas boiler (all is well) and a day later I received the Invoice for the amount that I had been quoted along with the safety certificate with all the details. This is impressive service and I would recommend this Firm to anyone who is looking for a Heating engineer.

Very impressed with the service. Found a fault on our boiler. Most other firms can't do anything for weeks or months ahead. I got an immediate answer from Tonepohl and engineer was here 36 hours later. Diagnosed problem within half an hour, fixed it and serviced boiler. A very pleasant and friendly engineer and likewise the person who answered the telephone. Will definitely use them from now on.

From my first communication with the company requesting a quote, through to accepting and having our new combi boiler installed, I have been very impressed with CR Tonepohl Plumbing and Heating Ltd and would highly recommend their services.

I am so glad this company was recommended to me. Mike installed a new gas boiler for me this week and everything has been impeccable: communications, quotation, punctuality, friendliness, information and explanations, and clearing-up. He took absolutely all the rubbish away, every scrap, and even polished the new copper pipework before he left! The cost of the boiler and installation was far less than I was bracing myself for. Highly recommended company.

Just had our very old boiler serviced again, their engineers are always a joy to have in the house. Thank you Tim!

We have used Tonepohl a number of times, from big jobs like replacing our boiler to smaller jobs like adding a radiator. They are always punctual, friendly and polite, and we have always been pleased with the work that they have done.

Always a brilliant and prompt service, came out to our hotel within a few hours to sort out an issue with the water tank and boiler, which they solved and got us up and running again.

Exceptional service. Arrived promptly, very pleasant and polite. Took care to protect carpets etc. Apart from service was very helpful, checked smart meter in case of leak as I felt my gas bill was incorrect. Have no hesitation recommending your services.

Excellent service. Engineer on time; answered my questions; very satisfactory service. Thank you

Excellent service over many years. Efficient back office, skilled personnel who turn up when they say and clear up after themselves. I wish all small business were like this

Excellent service, prompt, polite and reasonable rate. Highly recommend

I just have to say, Tonepohl and the boys are fantastic and the response time was out of this world. I had a plumbing disaster which left me unable to fit my new worktop in the kitchen the water was off so I was difficult to operate in the kitchen without it. So I phoned tonepohl and gave them the details, the lovely lady who answered the phone said “hang on a minute “ I’ll just speak to someone who’s in your area ,15 minutes later the chap was knocking at my door ! He had a good look at the problem and we agreed that pipe work is so old it’s probably never been replaced and whoever put the pluming in just added to the problem. He was here for about 10 minutes and then said someone will be round first thing in the morning to sort your problem out, and he was, bright and early fixed the problem out in a couple of hours and I could finish my new worktop with no problems. These guys are the best of the best and really take in to account your situation and respond quickly I can’t thank you enough oh and I love my new boiler it’s so quiet and the radiators come on so quickly and keep the heat in lovely. Many thanks to you all for looking after me in my time of a plumbing nightmare , Sam gribble

Great service, friendly, prompt and helpful

Excellent service

Really excellent service- prompt, efficient, friendly. Would highly recommend this firm. Thanks Tonepohl.

They did what they said they were going to do, for the price they quoted on the day they said they were going to do it. And tidied up afterwards. What more could you ask for?

Great service at a good price. I wouldn’t look anywhere else for plumbing work.

We have used Tonephol plumbers for years and they provide a brilliant service and will go the extra mile when required.

Very prompt. excellent work (as always). Friendly and efficient workman (Linny). Highly recommended - wouldn't use anyone else

Prompt very efficient helpful and lovely staff

These guys are the best ! So reliable, honest and personable. Highly recommend

My boiler has been maintained yearly by this Company. They always give an excellent and reliable service, staff always courteous and caring. I have no hesitation in recommending.

Totally trustworthy, competent company. We have been delighted with the work they have done for us and can always rely on them 100%

Carl and Co to the rescue yet again! Always reliable and extremely helpful

Excellent service, very quick to respond and the work was carried out quickly and efficiently.Very nice people and reasonable cost, highly recommended.

Pleased with my oil boiler servicing. Prompt, respectful and friendly. Super helpful explaining things and quality service thank you. Will definately use this company from now on.

Very happy with efficient service. Thank you

Excellent support - prompt response, flexible around my availability. Everyone so helpful, happy to share advice, and so clean and tidy, wouldn’t even know they had been!!! Highly recommend

Requested a boiler service -friendly & professional engineer arrived as scheduled. During the process a new part was required, and he showed us the difference between the broken part and a new one, so we were clear it was needed. The office called later that day to book a follow up appt to fit the new part - impressed this was within 36 hours. Had subsequent contact with the customer service team, who have been responsive and friendly. Will definitely use Tonephol again.

Good job, prompt and efficient at a very reasonable price.

Rapid and friendly service!

A brilliant company. Correct diagnosis and fast installation of a difficult to find part. Could not recommend them more highly. Michael Moretonhampstead

Excellent initial response, prompt attendance, efficient and friendly completion of work. In addition some tips and advice were given for the future. No hesitation in awarding this company a five star feedback for today's work.

My thanks for a much needed boiler service at a very reasonable price. What was most valuable was the advice on future maintenance and on upgrading the controls. See you in a years time!

It's great working with CR Tonepohl Plumbing and Heating Ltd! Not only do they do a great job (whilst being friendly and tidy) but they provide advance quotes and are proactive in following up on appointments which are easily rearranged to suit you! The fact that they do what they said they would, when they said they would, and at the agreed price, makes them really unusual (!) and utterly invaluable tradespeople. No hesitation in recommending

Prompt, efficient 1st class service. Have used for service and repair. Highly recommended.

Great service and great people. The service engineer was so helpful and friendly. He did a great job and the staff at the office were also really friendly and helpful. I’ll be making a request for a follow up service next year. Thank you

Always an excellent all round service from Tonepohl's.

Easy to book, a really polite engineer who was able to give me advice about my boiler and really simple payment arrangements. WR

Our garage had a great experience with Tonepohl today. After calling their office to discuss our issue, they came out quickly and fixed both a leaking tap and a toilet that wasn’t flushing properly. The plumber was professional, knowledgeable, and very friendly, Highly recommend this company for any plumbing needs!

Delighted to be able to get an engineer at short notice. Mike arrived early and was extremely efficient. Completed the removal of an old hob without fuss. Left the room as he found it (minus the hob!). Made sure our gas supply was safe before leaving. Will definitely be using again.

Dan, who came to service my boiler, make a Gas Certificate and install a monitor was polite, instructive and friendly. I would use Tonepohl again for any boiler or gas problems.

Carl and the team have always provided us with an excellent service. They are knowledgeable, prompt, helpful and go out of there way to help, highly recommended.

Always fantastic. A great family run business. 10/10.

efficient and courteous service to change oil boiler controller and advise on most efficient timings.

Easy to book and the office contacted me with availability for the plumber. The guy turned up on time and was polite and efficient. He has shoe covers which was appreciated and left everything tidy. Really happy with the service and price, thanks.

Very impressed by the quick and courteous service when we had a breakdown. The office kept us informed of the appointments and the workmen were very friendly, polite and clean and tidy in their work. I would recomment this firm 100%

Excellent as always!

Carl arrived in a matter of hours in an emergency call out for a leak. Problem quickly identified and sorted. Thank you so much! Very grateful.

The excellent Mike was really helpful, setting up our Hive thermostat and overall doing a thoroughly professional job.

Booked for annual boiler service which was dealt with by Mike Abbot, who, I believe, also carried out the service last year. This time he also sorted out a problem with a radiator valve and tightened a loose mixer tap in the kitchen. A very personable young man who arrived promptly on time and dealt with everything efficiently and pleasantly. Obviously takes pride in his work and in his employers and also has a very positive approach to his customers. I have no hesitation in recommending this firm for their courtesy and efficiency.

Fantastic experience with this firm. My initial call was treated as an emergency and an engineer was at my house within a couple of hours. He explained exactly what the problem was and made sure everything was safe. I'd had a leak from the boiler for some months and a previously contacted gas engineer was reluctant to tackle the job. No problem for theTonepohl firm 😁 Dan replaced the part efficiently and also the damaged flue. The office staff are lovely, plenty of communication re times and name of the engineer coming. Super service all round. I won't be going anywhere else and highly recommend this firm 😁

Excellent firm, responded to urgent call within days. Very efficient and problem rapidly fixed. Engineers very friendly and polite.

Very efficient, helpful and pleasant - will certainly use again. Many thanks. Bas

Efficient service to the boiler and Mike provided a full report on the work done. Recomended

We are delighted with our new bathroom. The work was carried out expertly and efficiently to our specification and the two employees who carried out the work were very pleasant to deal with and extremely professional in every way. Excellent service!

Excellent service. Helped out with a leak within a few hours of calling them. Clean neat and tidy workman. Would highly recommend. Thank you.

Reliable, quick and knowledgeable

Excellent plumbing business, work is always done to a high standard, would not use anyone else

A prompt friendly service from a trustworthy company. I wouldn't hesitate to recommend. Many thanks!

Excellent service as usual - whilst not an emergency Tonepohl were able to get us the next working day and quickly fix the problem for us (leaking isolation valve to one of our toilets).

I had a new boiler installed, new radiators and boiler moved from kitchen to loft. Awesome work, great company and below is my email to Carl & Fiona complimenting the work and team. I would also like to say we have been really impressed by Tonepohl from initial call through to final completion, the entire team from admin through to install have been friendly, efficient, capable and professional. I would like to say a particular thanks to James and Vinnie as they were absolutely amazing the work environment was always tidy, their communication about various elements of the job were exceptional and the quality of work I think would be second to absolutely no-one. So great effort. If you ever need a customer testimonial or reference call please feel free to reach out to me.

Always prompt , great service.

Excellent company with fast and efficient service. Would highly recommend Tonepohl for all heating and plumbing.

Used many times, consistently great service and lovely staff. The owner is so lovely :)

I would not go to any other company....I've always had prompt, polite, and perfect service

Tonepol came really quickly after I called and solved the problem within an hour. Will definitely use them from now on. Sorry about the spiders, Vinny.

Have used Tonepohl a few times now doing various bits around the house...most recent being the boiler service. All the team are friendly, knowledgeable and very reliable. Would definitely recommend. Thanks guys and keep up the good work!

Top job as always! (new shower) Great communication and even better time-keeping. Thanks guys!

I would be very happy to recommend this company. They were extremely professional, personable and efficient. The job was done quickly, with minimum fuss and for a reasonable price. It was very nice to speak to a real person who efficiently organised the job. I will definitely use this company again if needs be.

Prompt response, friendly engineers. Highly recommended.

Excellent service and very reasonable charges

First class service, would recommend

My kitchen tap was leaking badly, and I was due to be away on holiday in a couple of days. Chris arrived the morning after I called and fixed the leak with good humour and aplomb. A great relief. Excellent.

Excellent prompt arrival of plumber who quickly assessed why my toilet was not flushing, and equally prompt repair. He came with soft indoor covers for his shoes [even before he noticed I ave cream carpets!] and he cleaned up after the repair. Highly recommended!

Very professional and friendly. Would thoroughly recommend this company

Excellent service from Carl and his guys, highly recommended.

As always wonderful service, this is by far the best company I have had the pleasure of using. Professional friendly guys who give advice freely .

Boiler serviced expertly and efficiently. Very happy :-)

First time we'd used the company. Needed boiler serviced and problems with showers. Booking was easy and efficient. 2 engineers arrived. Both very pleasant and polite with expert knowledge. Reasonable pricing.

Really great company to deal with, pleasant reliable and carry out very thorough AGA boiler service.

Tonepohls Heating and Plumbing are the best plumbing company I’ve come across in 20+ years of managing properties, their professionalism is unsurpassed, I’d recommend this firm to anyone looking for total confidence in a job done well.

Pleased with the work and results and very clean and tidy!

What a great company CR Tonepohl Plumbing & Heating are. Firstly, they send Vinny ( first class Engineer) to swiftly & smoothly replace our 18 yr old combi boiler. Secondly, because I am so impressed I request Vinny to assist a vulnerable client with her leaking kitchen ceiling and he sorts it within half an hour! Thirdly, Kayleigh in the office was so very efficient & friendly to liaise with. Safe pair of hands & that’s so rare these days! Many, many thanks to a great team. Jill Morrish

I have used Tonepohl Plumbing & Heating for a couple of years now both at work and at home. The work is always carried out to a high standard, very efficient communication, friendly team and reasonable prices. I highly recommend them.

Excellent fast service and skilled plumbers. Very happy to recommend this company

We had CR Tonepohl move our boiler up into the attic and we are very pleased with the result. The guys are very hard working, friendly, and professional and we couldn't have asked for more. Will not use anyone else from now on.

Excellent company. The work they did was highly professional. Not cheap, but if you want quality, it's best to pay for it. Would certainly use them again.

Mike is always really helpful, professional and friendly. He explains the ins and outs and does an excellent job, I wouldn’t go anywhere else now, it’s nice to have found a decent company who are always willing to help.

Prompt and speedy service. Highly recommended

Vinnie, the plumbing engineer CR Tonepohl plumbing sent to complete our requests for remedial work was cheerful, friendly and he listens. His work was carried out at time and day arranged, and to our expectations. The house is an old, thatched and cob cottage so the plumbing has a long history, therefore it is a challenge to work with! Vinnie was not phased and we are very pleased with the work done. During the last years of my late dad’s life( he lived at home to 97yrs old) CR Tonepohl were always very sensitive to his needs and extremely rapid in their response. Thank you so much!

Another satisfactory job professionally carried out. Highly recommend.

Boiler service and Gas fire service. Always on time and respectful of my property. The engineer Dan knew his stuff and completed a quality job. Would recommend Tonepohl as a first class operation! Pricing was competitive and certificates issued instantly.

Gas boiler service. From enquiry to booking to actual boiler service all concerned were excellent, as were all communications. First rate job and company. Totally recommend based on our experience and have already booked them to service our daughter’s gas boiler.

Great communication and extremely helpful. All plumbers I've met have been very lovely and done a top job. Amazing team, best in the area.

Converted cloakroom into shower room, fitted new washbasin and heated towel rail in bathroom and replaced kitchen sink.

Very pleased with Tonepohl’s boiler service. Friendly, efficient, clean and tidy. Would highly recommend, thanks

Amazing Service from the whole team the office who kept us thoroughly informed to the Guys who came out to replace the radiators ,on time, friendly & exceptionally clean & tidy we would highly recommend

Superlative service. Efficient, very friendly & helpful engineer & all completed promptly & tidily. Recommend

Cannot recommend enough! Customer service is fantastic as is the quality of work and pricing. They really take care of their customers and are so helpful. Feel lucky to have found as we are renovating and now have trusted company we can keep going back to as we progress through the project.

We had a leaky pipe in the attic. Contacted Tonepol plumbing. They were here on time. Very professional, clean and tidy and very well priced. Well done to you all.

Dan on each occasion arrived very promptly, quickly diagnosed a dangerous flue, and was back to fit replacement the next day. Very affable, clear and tidy (and surprisingly bendy when getting around an attic room!)

Tonepohl Plumbing & Heating Ltd were incredibly responsive. From the outset Fiona Tonepohl was charming and custoner-responsive. Carl Tonepohl provided expert advice and consultancy. This firm actually pursued ME to book in, rather than having to be the other way around, which is the case with other businesses! They booked in Matt, who was punctual, friendly, polite , enthusiastic, hardworking and transparent, and who explained the work he had dome. I am a Bovey Tracey Town Councillor and keen to support local businesses, and this is a pleasure. If you want a trade that is friendly, polite, caring and responsive, I recommend that you call Tonepohl.

Excellent service! Had a bird trapped behind the fireplace, as well as a gas leak. They were able to send someone (Dan) within the hour who sorted everything very efficiently. Very friendly and professional! Will be my go-to from now on. Thanks!

My elderly mother needed something fixing and the team at Tonepohl went above and beyond to get it sorted very quickly and at a very competitive price. I will definitely use them again.

I have just this second called the out of hours mobile number for this company, as our boiler suddenly started leaking water all over our kitchen. I have never dealt with this company before but seen their vans around the local area. A gentleman called Carl answered (bearing in mind it is now 7.35pm). Not only did he take the time to answer the call in the first instance, he actually asked me to send him pictures of the boiler and the various elements of the boiler, he then proceeded to talk me through how to isolate the boiler from the mains water supply, so we can still use our electric shower and kitchen appliances and we are not without water for the property (bearing in mind we have no hot water or heating). I am so, so impressed with Carl and his company. He has genuinely helped us in a time of need, without knowing who we are, with no guarantee of future business and he didn't even charge us for the call. I am so impressed with this gentleman and I graciously thank him for helping us. Safe to say he will be providing a quotation for future services required. 11 out of 10 from us.

Amazing company that comes out when they say they will. Brilliant service which I've already started to recommend to other people. Thank you and I'm sure we will see you soon. Dan

Mike and Dan were really efficient and talked us through what they were doing. Excellent service!

Having spotted water running down the lounge wall after a shower we called in a bit of a panic asking for some advice as we were clueless and water gets every where...silently! A very kind and knowledgeable plumber came and told us not to panic he can replace the sealant and all will be well. He checked all the pipes and took the stubborn bath panel off quickly and efficiently to ensure no major damage underneath. He showed us what to look for in the future to prevent it getting to that state again. I felt really reassured and lucky to have caught it before anything major happened. Phew! Thank you!

Great customer service, excellent fitting & amazing communication around when it was fitted.

Amazing service, thank you so much for the speedy kitchen mixer tap repair. 100% will recommend and use again!

Faultless service despite high demand for their services in the recent cold weather. Arrived on time. Polite and courteous. Diagnosed the problem and returned with required part, restoring my heating in time for Xmas. Charges very reasonable. Thoroughly recommended

central heating installation: excellent work, service, cost. Thank you.

Great customer service. Reasonable price. Quick responses. Will definitely use again. Thank you so much.

Fantastic plumbers. We've been using them for 7 years and I don't know what we'd do without them. Unfailingly professional and responsive, from boiler, loo, tap and pipe repairs, to installing an entire new boiler and water tank. They turn up exactly when they say they will and they do an incredible job. Can't recommend highly enough!

Excellent service from Tonepohl over the last 6 years

always professional, prompt and carry out work as necessary. I would highly recommend this business.

This firm was recommended when I had an emergency with water leaking through the ceiling. They fitted me into their busy schedule even though I wasn’t an existing customer and identified and solved the problem quickly. All very professional and at a very reasonable price. One new happy customer!

Excellent and Trusted Plumbers would highly recommend to anyone in the Bovey Tracey area.

Great experience. Failed water heated in rented property. Tonephol were very quick to come out for a temporary fix and returned within a reasonable time to make a permanent fix. I was kept up to date throughout and the bill was very reasonable. Thank you!

Fully recommended

They arrived on time, were fast, efficient, friendly & courteous, professional, and knowledgeable. In short a credit and asset to any company. I would recommend them to anyone without hesitation.

Plumber arrived early and was quick and efficient - also friendly and courteous. Very tidy - I was impressed with the thoroughness of the boiler service and very happy with the new radiator valve. I also received a safety certificate for the boiler - which I have never had before from my previous plumber! The cost was very reasonable too. Ditto for the 2022 service - friendly efficient plumber and reasonable cost.

Always helpful and responsive. Work of the highest quality. Thanks for rescuing us again!

Pleasant and helpful

First time using this company for annual boiler service. Very pleased with service provided, friendly, professional staff from the office staff to the engineer. Kept informed all way through process from confirmation of appt a few days before to call from engineer re eta on day of appt. No hesitation in recommending this company and will definitely use again.

Wonder service site left emaculet would recommend them to anyone thank you

Immediate response, came within the hour as promised and fixed the problem in no time. Highly recommended.

Prompt, professional and affordable. I expected a service and that was delivered, but I also received advice that you don’t get from other companies on how to better warm my house. All delivered in a friendly manner.

I've used Tonepohl plumbers a few times now, and I don't think I'd use anyone else. As with previous visits, the plumber (Tom) that came round to fix my leak was prompt, friendly, professional and efficient. He was also very tolerant of my dog 'helping' the whole process. Highly recommended.

From diagnosis to repair was less than a week, which is impressive given Tonepohl have suffered from the 'pingdemic' and this was only a minor leak that had developed over a number of years. We received an excellent, professional job carried out by a very competent, properly trained and tidy craftsman. He was able to diagnose the problem quickly and without taking up flooring. This is the second time we've had them round for various plumbing work and they are, without qualification, quite excellent. 10 out of 10.

Extremely knowledgeable and informative team and come highly recommended.

Thank you for the excellent service, we're really impressed.  You came out at short notice and made a temporary fix before ordering parts for a permanent fix. On each visit you showed up when you said you would which is a rare thing these days and something we are really grateful for. Thanks again!

Quick, efficient and reasonable. Matt our engineer was very pleasant.

Great service and quick to respond

Would recommend to others.

Super impressed. Found them through Check A Trade, and they responded really quickly. We were having an issue with our heating system, with a mystery clanging noise coming from the cabinet and losing the heating in one zone. Exchanged a few photos over Whatsapp, and they diagnosed the issue and quoted to come in that same week to fix. Arrived bang on time and really friendly, taking all the covid precautions I would expect. Remote diagnosis was correct, so he had the part needed onboard, and had fixed it all in just over an hour, including then checking all of the boilers across the house. Couldn't be more impressed. We have big plans for a refurb at this new house, and it's a great relief to have found a good company for our heating and plumbing needs.

From.phone to boiler it just happens!! Neil is an absolute asset!! Nice to have trust too! Bonus!!!!

We have used this company a few times now and I highly recommend them. Friendly, organised and trustworthy and great communications to customers.

I had the pleasure of dealing with Carl and Neil at Tonepohl plumbing when we had a problem with our boiler resulting in no hot water. They not only fixed the problem promptly with their clear expertise and knowledge but were very friendly and made us feel like our problem matter to them. I will be recommending this company to everyone and personally wouldn't use anyone else again. Thank you!!

Excellent service - highly recommended.

First Class Service from Neil (again!)

Good efficient service

Just a marvellous service ! Professional , prompt , courteous , efficient , trustworthy ...I could go on but can't fully express how pleased and satisfied we are with this amazing plumbing business . Extraordinary . Just wish all other trades could replicate this service !! We can't recommend highly enough , a job very well done .

Brilliant service replacing our boiler. The engineer couldn't do enough to help us (also left the house immaculate at the end of each day) and the service overall was professional and reasonably priced. Will be using this company again.

Would definitely recommend this company so fast and very friendly

Excellent company run by an efficient experienced squad

Wonderful plumbing company

1st class boilers heating bathrooms and plumbing installations

I can't speak highly enough of Carl and his team. Incredibly helpful and knowledgeable A pleasure to have in the house.

Excellent service, got us out of a load of trouble when let down by other firms, very conscientious engineers. Highly recommended.