I D Godden and Co Ltd

ID Godden was contracted to service my air source heat pump on 6 February 2025. The cost was £180. This service was not fulfilled but I had paid for it. The service certificate report they sent me has evidence showing incorrect information of my air source heat pump. Their engineer had put down the details of my air conditioner instead of my air source heat pump. The report also shows photos of my air conditioner and my ventilation system but none of my air source heat pump. Surprising as it is, their engineer had clearly mistaken my air conditioner as my air source heat pump and not carried out the contracted service. I contacted them multiple times. At first they claimed their engineer was detailed but eventually with more proof of evidence, they offered a small discount at a cost of £132 to get my heat pump serviced. They ignored my requests for a full refund until I had received advice from Citizens Bureau to write them a letter claiming "breach of contract". After sending my letter, I received my refund. I would not advise anyone to use this company.

Polite and helpful on the phone........ Sadly the reality was pig-ignorance and no manners! I would not advise using this lot

My elderly mothers boiler broke down and I.D Godden were brilliant from start to finish. From their polite manner on the phone initially to the friendly chap that turned up (I think Jason?), I was very impressed. Very quick to come and sort the issue and proved to be a reliable and reasonably priced service. Highly recommend using I.D Godden, many thanks again.

Brilliant work done by Mark and his team. We essentially needed a whole new bathroom but on a limited budget. They were able to recommend how we could best utilise our money whilst giving us fantastic service and an amazing result. Wouldn’t hesitate to recommend them!

Personally and professionally I can not fault I D Godden. The team went out of their way to get an engineer to a property I manage after a leak was discovered in the bathroom causing further issues downstairs. Thank you for the 24/7 call out it was very much appreciated at gone midnight.

Swift, professional, sorted our leak.

All good, efficient prompt and polite I've held back on 5 star as I've not had the bill yet. Did a great job for me.

The guys were great. Really speedy service to fix a leak. A thorough job of cleaning up after. Thanks!

Booked these guys couple of months ago to add 5-6 new radiator valves and hang a new electric radiator I bought myself. Took them no more than 4 hours to do the valves and 1.5 hours the following week to hang the radiator. When the bill arrived it came to nearly £1000, double what I had expected ! On closer inspection of the invoice they charged me nearly 1.5 days labour plus £120 for a young apprentice. At no point before their visit was I told about being charged ‘travel time’ (I live 30 mins away) or that I would be paying for an apprentice. When they offered to show me ‘timesheets’ to prove they spent 1.5 days doing my job I knew they were just being deceitful so I paid them 60% of the bill and told them to get lost. A month later they had the audacity to issue a court summons against me for the balance. Unbelievable … AVOID !

Called as I had a leak on our cistern (it is an old house which we are doing up in stages, the bathroom being the final room on our list). On inspection the cistern was attached by a single inappropriate screw. This was removed by the Godden engineer, the cistern was fixed & reattached....... using the single inappropriate screw (instead of a 5 minute job to properly screw/plug the cistern to the wall). Apparently it was 'nothing to do with them' when the cistern detached itself from the wall in the middle of the night & flooded our home. Unbelievable (but unfortunately true)!

Boiler broke within 2 months of a 'service', fitted parts that didn't fix the problem, didn't return calls when requesting a quote and then provided a quote over the phone of "about £2,500". Got it done for £800 less somewhere else. Poor.