Alistair Thorpe (CUPAR) Ltd

Came out to look at the job which would have been about 3 days work. Said we should have estimate in about a week. After 3weeks rang to chase it up, said it would be with us by end of week. When is wasn't called again and was told someone would get back to us. Nobody has. If you can't get someone to do a 3 day job goodness knows what you have to do for the small jobs.

We usually get British Gas to service our boiler. After being unimpressed with their contractor last year, who was only in the house about 15 minutes, we decided to try Alistair Thorpe. They arrived on time and were polite. I have never seen the boiler cleaned before. They replaced a part which Worcester said should be replaced years ago because of safety concerns but hadn’t been done by British Gas. They also sealed around the flue which wasn’t done when boiler fitted. Will definitely use every year for our boiler service and would have no hesitations in recommending to others as it is difficult to find reliable companies.

I would like to thank Alistair Thorpe plumbing and heating for the first class job that they have given us, it was our full bathroom/shower/wetwall and floor. Can not be any happier with all tbe workmanship. I would reccomend this company for any job. Thankyou Alistair Thorpe for everything form Janet and Jim dempster

Excellent service can't fault them. Used for boiler services and problem with blocked drain.

Didn't bother to return my phone call.

Professional, friendly service. Someone came and quoted for a job but was more expensive than another company otherwise would have been happy to employ.

Excellent service and kept you updated at all times

We had replacement combi boiler fitted,the old one taken out & the new one in place & working by the same afternoon, Excellent.

Asked to come out to look at our boiler, could not fix and told us to contact Worcester, then charged £69 for a call out charge even though the engineer was only here 20 minutes. Wont be using them again or recommending them to anyone else

Alistair Thorpe Plumbing and Heating provided an excellent service, above and beyond the call of duty, late on Friday afternoon, to fix a burst pipe caused by the recent freezing temperatures that was gushing water into the kitchen. From the office staff to the engineer who kindly took on the emergency job, everyone was extremely helpful, professional and efficient. The costs were very reasonable and we could not have wished for a better service. We are very glad we found this company and highly recommend it!

I couldn't be happier with the service offered. We had a burst pipe and someone was around in 15-20min. Access was difficult but the engineer tried his utmost to avoid a bathroom renovation and succeeded in enlarging the access hatch. He had to squeeze through and make his way to the pipe. "Tricky but doable." was the comment The actual fix was done fast and prevention advice was given as well. A job well done! A VERY happy customer.

Poor response

Good service

Just got a new boiler fitted. Friendly and efficient, now we'll be warm for Christmas.

Did not get back regarding the job

Very quick and friendly service. A pleasant ambience an all our party had different meals and all were enjord

Always on time so professional and guys are polite and trustworthy

Choosing a firm to do work on ones house is nerve-wracking. I made the right decision here. A professional firm. Mark and Sam were lovely. New boiler, some replacement radiators, plus a few other bits and pieces. Everything great. Am very happy

What a fantastic, professional, well priced and efficient company Alistair Thorpe are. Highly recommend, I have good reason to say this....... After contacting 4 local plumbers, only receiving two responses. I was told the expansion vessel needed replaced, however one company wanted to almost dismantle my house, whilst the other just kept telling me they would call back as they were busy at the moment. Both were pushing to have me replace the entire boiler. I was running out of time with a winter holiday approaching and a boiler that needed daily attention to keep working. I then reached out to Alistair Thorpe (who are slightly further away from me). The first call showed the professionalism, I was listened to as I explained the issue and what the other two plumbers had found. Immediately I was asked for the details of my boiler so they could pre-order the expansion vessel. Then given an appointment within the week. On the day of the appointment the well known issue with the O2 network hit (my phone is O2), however when the engineer struggled to find my house (it is not easy to find) and could not get me on the phone, he went to nearby houses and asked as opposed to using it as an excuse. Once here he confirmed it was definitely the expansion vessel. Within a matter of hours the system was fully functional again with the pre-ordered vessel. He left leaving no mess or trace he had been here, other than the fact the boiler was working obviously!!!! I will unquestionably be going straight back to them for any future work.

Recently had a boiler service from Alistair Thorpe, went out of their way to come at an unreasonable time to make sure my boiler was serviced ready for the winter period, couldn't recommend enough.

Fantastic service from Darren and Kim in particular- thank you to you both. I wouldn’t hesitate in recommending Alistair Thorpe and will be using them again in the future.

My elderly mother had her gas cut off yesterday due to a leak , leaving her with no heating or hot water ! Quick phone call to Thorpes , they treated it as an emergency and were at the house at 5 pm. By 5.30 the problem was solved and the house warm again . I cannot praise you guys enough! Excellent service !!