AM Norris Limited

I had this company handle all the plumbing works in my new-build home, and the experience has been extremely disappointing. The workmanship was shockingly poor. The heating system pipes were connected incorrectly, and even after three visits, they still couldn’t fix the issue. Each engineer seemed unaware of what the previous one had done — one would inspect and confirm a diagnosis, and the next would come in completely clueless and start over again. As a result, I had no heating in the middle of winter for a month. Visible leaks appeared everywhere — bathroom, toilet, sink, the main shut-off valve… and it makes me worry about the areas I can’t see. The bathroom leak took four visits to finally resolve, and while doing so, they managed to damage my flooring, and even broke the bath panel. For a developer to partner with this company for new-build homes is honestly damaging to their own reputation.

Not my stile to leave a review in this way, but when you do a mistake, you apologise and not trying to make it worst showing all your diffrent fingers. If the driver was showing even a second of respect, this review wouldn’t be here. The fact : a male driver in his 30/40, has been on his phone for about two minutes, while I was trying to overtake him ( limited to 56) . He has not been aware a second about what was going on.

Just by the way they drive alone I would not go anywhere near them for my business. Whoever was in your van on 8/4/25 at 6am driving through kegworth ought to be ashamed of yourself. Atrocious behaviour.

We had a major problem with our shower in our new build property and Lucy arranged an emergency plumber and communicated with the shower installer to get it replaced. She was friendly and professional and really helped when we were besides ourselves as water was dripping from the walls and ceilings. Thank you Lucy!

Never turn up on time and very rude

My partner purchased a new build 3 years ago and AM Norris did all the plumbing and heating. We’ve had 3 toilets leak, both shower waste pipes and all down to lose fittings. We’ve had ceilings cut out and then plastered. Water coming out of ceiling lights - Shame on you poor work.

Poor after care, they may do new builds but they don't care after they have left. Barratts/David Wilson you could do so much better without them

Norris provided all plumbing and heating in my new property 3 years ago. I have had so many issues with the heating system, water heater and toilets I gave up asking for them to visit because the wait time was always months. I recently tried again when my water heater started to leak and again can't get anyone to look at it despite it being their work which frankly is abysmal. The pressure cylinder I have been told has been fitted flush to the ceiling so the service provider can't access to fix. This has been signed off by building regs which is shocking. Do not use this company as cowboys who want to charge call out fees and travelling fees for a service that makes you wait months!

Called for them to repair plumbing problems in June, it is now middle of December, still not been fixed. This is a new build property and we were told on signing that faults should be sorted in 2 to 4 weeks.

This company originally fitted the solar heating and hot water systems to my house when it was built in 2014. I rang to ask if they could come and service system. Was put through to a voicemail and left a message to ask for a call back No reply for 6 days - I then rang back and got to speak to somebody We don’t look at Solar panels they said Ok was my reply I’d like you to come and service the hot water system that is connected to the solar panels Where are you they asked? Corby I replied Well we charge £48 per hour travel and £48 per hour on site. Fine I said I’ll pay. Then I was put on hold and when the operator returned said sorry we don’t travel that far. I replied well you did to fit the system originally and I’m happy to pay. They then said no we don’t have anyone to do it. Can you recommend anyone to look after something you installed originally I asked. We just tell people to go online they replied 🤷‍♂️ Looking at other reviews this seems like a company whose owners don’t have any pride in their business or what they do so I would think best to avoid and find someone who does care about customers.

Friendly and efficient

New build house - had nothing but problems with our heating, boiler & water tank. Pretty annoyed to be having problems from the first winter and to be paying to rectify them.. Thermostat installed and taken back out.. radiators stuck on that can't be adjusted except with pliers... forever losing pressure, Ideal boiler with a different fault every time you look - one of which states a problem with installation... Funny that! Already had another plumber out to try and fix it. Useless installation company with mostly awful reviews, so no idea why builders continue to use these ppl.. cheap I guess (the homeowner will foot the bill for their shoddy workmanship instead). Avoid.

I have recently has some serious problems with my bath which has propagated enamel chips due to corrosion underneath the rim of the bath. A review of the installation uncovered some serious concerns over the ‘cost saving’ method of installation where no support is fixed to the wall and no silicone sealant along the bath panel which prevents water tracking underneath the rim. These are all official installation instructions from the bath manufacture Roca which have clearly not been followed. My house builder sub contracted AM Norris to install my bath and my complaint was forwarded onto them for investigation. Without even considering visiting my home to review the issue, AM Norris concluded that the issues were due to miss-use. This is categorically not the case as the damage is propagating without intervention and rust continues to flake off from underneath the rim of the bath. I seriously advise anyone contracting AM Norris to consider alternatives or thoroughly review their workmanship.

So I have a new build, they used push fit connectors on the waste pipe from our shower, the pipe was unsupported! So over time the expansion and contraction of the pipe it eventually disconnected itself within the ceiling cavity! The waste water went into my ceiling down the walls and flooded the hallway below & some of it followed the wires & came out of the mains switchbox! I now need a complete renovation of doorframes, re-plastering of walls and ceiling and new flooring because of the damage this has caused to our house. In order to fix the issue, we have had to cut holes into the walls & ceilings to find where the pipes fell apart in order to make a repair. Causing yet more damage to the house. If your going to use cheap push fit connectors and not use solvent welds you need to support the pipes at the very least, so they can't come apart inside the walls. !!! BIG FAIL !!! Not happy wrecked my new house because of poor sloppy workmanship & negligence its now going to cost a small fortune to repair & re-decorate. Don't buy a new build if these monkeys have done the plumbing!

WARNING - Claim no responsibility for mistakes! Came for a simple shower door replacement, left after dropping the shower door and damaging two tiles, and denting the bathtub on the way down. After contacting them, they claimed no damage had occurred, yes that's right, the damage magically appeared after they left and they won't accept it ever happened. But wait there's photos? Still no accountability. Be warned The job itself was completed - but the lying about the damage and trying to cover it up has caused this to need to go public so other's aren't also scammed by this.

Norris plumbers took over the diabolical mess by the plumbers that put in our new build in Kimberley. Weve no complaints whatsoever. Not seen them for ages another decent contractor dumped by a housebuilder

VERY DANGEROUS INSTALLATION CAUSING CARBON DIOXIDE POISONING THEY DID NOT WANT TO ADMIT THERE INSTALLATION WAS THE CAUSE WILL TAKE THEN TO COURT FOR THIS

Got everything we needed, service was ace.

VERY RUDE STAFF!!!!

Ok

Very good

So far I only had a small job done but it was well done, and they came out quickly and on time. I will definitely use them again. I found them on Trustmark which has been a good service to find excellent tradespeople.

I rang am Norris for a quote on an oil fired boiler and was given the quote £45 + travel (I am only a few miles away) which would be next to nothing. The chap arrived on time but was not prepared for an oil boiler service as he was told he was coming to an lpg boiler. He couldn't do the service as he didn't have the right equipment and needed an injector which is changed every service. A few weeks later, another chap arrived and it took him two hours to service the boiler, which is expected. When the invoice arrived, it was for £131. I rang for an explanation and was told that it was £45 per hour + 15 minutes travel expenses and vat. No mention of the cost of the injector. I will not be using again as there is poor communication and very misleading quotes.

As A N Norris fitted the central heating system on behalf of David Wilson Homes in our new home, I thought I would give them the opportunity to service it at 12 months old, 3 weeks on after leaving them a message I am still waiting for someone called Jason to call me back. But don't worry A N Norris I have had it serviced by a local company who will get my business going forward, obviously this was to small a job for you.

The guy came out to fix my boiler and he actually did it in 5 mins , he was very knowledgeable and knew what he was doing I would definitely recommend them and him .

Back in August 2018 a AM Norris van veered across the other side of the road and hit my vehicle taking the wing mirror clean off and damaging the drivers side door. It was a hot summers day and I had the window down and had my arm rested on the bottom of the window-how I was not injured I will never know. The AM Norris van failed to stop at the scene and I alongside bystanders was left to clear up the shrapnel. After the incident I called AM Norris and spoke to Louise informing her of the event. She said that the vans were fitted with trackers and this would confirm. After a day or so I got an email from AM Norris asking me to send the invoice through to them and they would involve their insurers- therefore admitting liability. I sent through the invoice for the circa £500 wing mirror replacment and waited. After 2 months or so I recieved a letter from AM Norris' insurance who informed me that trackers had shown that the vehicle did stop and that they would not be paying out. Blatantly lying. I rang AXA insurance and was told to get a witness statement. I did so and sent it off. I have now just been told that the witness statement is insufficient as they did not see the crash they only heard it. AM Norris have been an utter disgrace in this matter and I for one would never use them and certainly never recommend them.

These chaps don't take ownership of problems associated with the products and workmanship of the houses they fit. Obviously you don't have a choice who the builders contracted to, but if AM Norris fitted I highly recommend getting in your own independent plumber to check boiler and plumbing installation fully before you complete the purchase.

I had an emergency call out as my hot water wasn't working, the response time was quick & the staff were helpful between me calling & the plumber coming out. Had a plumber called Gary & couldn't fault him, he was very polite, friendly & courteous, taking his shoes off every time he entered the property, interacted with my very unhappy 6 month old boy and left everything clean & tidy. A credit to your business, and will definately use your company for other plumbing needs in the future!

Good place