Edward Serrell Plumbing and Heating Ltd

We recently had a combi system installed, this was a replacement for our outdated heating. Ed responded to our request for help and advised of the best heating solution for our needs. The boiler was fitted by Chris who was extremely knowledgeable, skilled, tidy, considerate and a pleasure to have in the house. We had a very positive experience and would highly recommend the team.

Excellent

Quick & prompt response time, helpful & understanding team all round.

Responded and fixed the problem promptly

I have been using Ed’s plumbing for a few years now to service my gas fires. They also fitted me a convector gas fire in my very cold kitchen which no other company would touch. I usually have Damien & others I don’t remember their names! Ed’s was recommended by my elderly neighbour. I have found them respectful & approachable & feel comfortable having them in my home. I love the fact you can ring & speak with a person! Mostly Clare who is very efficient. It feels very personable with all the staff. So lovely not to have a voice telling me to ‘book online’. I’m pleased with work that has been done & it’s never a rushed job. My boiler ( with another company) is ready to be renewed & I00% I knew I would swap to Ed’s plumbing. It was all done within a week & due to be installed this week! Thankyou to Ed & your staff. You are an exceptional company in this day and age when person centred care has gone out the window… apart from Ed’s Plumbing!! Thankyou! An update on boiler fitting. I could not fault Oliver & Jamie who fitted my boiler. They worked hard from promptly arriving at 8 am, leaving at 3pm. ( it rained all day!) A lovely cheerful pair of young men & very respectful. Clearing away all the rubbish etc. A big Thankyou again to this hard working person centred company!!!

Serrels Plumbing & Heating have been absolutely fantastic from start to finish - 10years. Their team is professional, friendly, and genuinely committed to doing a great job. Every part of the work was completed with real care and attention to detail, and they kept everything tidy and well‑organised throughout. Communication was clear, punctuality was spot‑on, and the quality of the workmanship was outstanding. It’s rare to find a company that combines 'old school' skill, reliability, and such a positive attitude. Highly recommended — a brilliant experience all round. Particularly thanks to Damien, who never fails to impress.

Our company has used Ed Serrell for a while now and they always provide a great service. The communication is always great and they are always happy to help and answer questions whenever we need them. We have recently had Rich Ward on site for a couple of weeks working on a big project and he has done a fantastic job and is always professional and polite and ensure the work is completed to a high standard.

Yep. Friendly fitter who worked out a solution to our quirky problem. All good. Nothing wet now!

Excellent service! Booking was easy.Quick to respond to text and all the questions I asked. Great job done with explanations along the way. Max was polite and professional. Would definitely recommend

Based on work by two employees for two different problems - both plumbers were courteous and made the repairs in a well organised manner and kept me informed what they were doing.

Turned up when they said they would...repaired my shower with no fuss thanks

I rang this company as I had a leak somewhere in the pipework underground my house that was causing my water bill to go through the roof, as well as causing who knows what damage. They came out and charged me £90 to essentially tell me "yeah, you've definitely got a leak somewhere but we don't know where or what to really do about it". They said they'd get their boss to ring me to discuss the next steps. He eventually did (after forgetting and me having to ring to office twice asking him to get in touch) and said he'd get back in touch later to discuss what they could do to fix the problem. No one ever got back to me and I've had to go elsewhere to get this sorted. Essentially, I've paid this company £90 to tell me something I already know and do no work or offer anything to fix the problem. They said after they came out that this type of thing "isn't in their remit" but I explained the issue fully to them before they came so they knew what the situation was. It feels very much like they were after some easy cash from the call out and weren't at all interested in actually fixing the problem.

Have used this company twice in the last year, good service. Both plumbers very polite and helpful. Happy to have in my home. Will use again.

Can't say anything but positives. Super responsive and come to you so quickly, usually on the same day! Work really hard to resolve any problems, and are always on hand to sort urgent issues. I can't fault the service at all and would happily recommend to everyone. Brilliant.

We have used Eds Plumbing Company for many years due to their reliability and consistently high standard of service. On a recent occasion when we required their services again, we were extremely impressed with the quality of work carried out by Max. He was professional, efficient, and clearly very knowledgeable. We were particularly impressed with his skill in locating, identifying, and fixing the problems so efficiently. Please pass on our thanks to Max for an excellent job. We would highly recommend Eds Plumbing Company to anyone looking for a reliable, professional plumbing service.

This company did some work for an elderly relative and they were so kind and efficient. I wouldn't hesitate to recommend them.

Annual boiler service. 2025. Chris the heating engineer, arrived on the agreed appointment time. He proceeded to dismantle the boiler and carried out a thorough clean and service. He was pleasant and very personable, made very little mess but he cleaned up anyway. I have used EdSerrell heating company for several years for a variety of jobs, boiler replacement, heating repairs etc. They have been consistent in their performance and pricing. I highly recommend them.

I have used this company for many years as it offers excellent service, reliability and is always competitively priced. My most recent visit by Chris fulfilled my expectations in terms of workmanship. Chris was punctual, customer centred and keen to meet my needs. I was 100% satisfied with his work. Thanks Chris! I would highly recommend this company for your plumbing and heating needs.

Excellent service. Good communication and left the house tidier than when they arrived - a rarity these days! Would highly recommend Ed, Clare and the team

Ed Serrell's company have done servicing of my Boiler and also repaired a leak from bathroom into kitchen. I am very happy with dealing with this company.

Leaking boiler noticed by me on Wednesday evening. Google search gave me the website and contact details for Ed Serrell Plumbing. I called them on Thursday. Chris arrived on Friday morning and quickly diagnosed the problem. I agreed to have the work done and within an hour or so I had been told by e-mail that the replacement part would not be available until late on Monday. The repair was booked in for Tuesday morning. I was called by Claire on Tuesday morning apologising because the plumber listed to carry out the repair was unable to attend. Within two hours Claire had arranged for a replacement, despite the company having a very busy workload. Richard and Matt arrived early Tuesday afternoon and the leaking boiler was repaired. Richard and Matt, who carried out the repair and Claire who had to juggle jobs were all friendly and professional as well as being extremely efficient. I honestly cannot praise them enough and I had no hesitation in requesting that they carry out a service of the repaired boiler. Would I recommend Ed Serrell Plumbing? Yes, without hesitation.

Chris and Max @ Ed Serrell Plumbing did an outstanding job fitting a new boiler for me, I’m delighted with it. They worked non-stop the entire day and left the workspace cleaner than when they started. Ultimate professionals. They kept me up to date with progress as they went along and they carried out their work so neatly and efficiently. Gordon the electrician did a great job too and was extremely efficient and again very neat and tidy. The three of them clearly co-ordinated the work well between them. Huge thanks also to Ed and Clare for planning the works and being so organised. What a great business and team! I highly recommend Ed Serrell Plumbing and will not hesitate to use them again in future. Thank you Ed and the whole team!

Always prompt, efficient and excellent service…… Cannot fault Ed Serrell plumbing!

I have four properties in Chesterfield which I rent out. I now live quite far away , and when my last plumber/ heating engineer closed his one man band , I was in a bit of a panic. It is so difficult to find good trades people who are happy to do the small job as well as the more challenging ones. I was put in touch with Edward Serrell Plumbing and Heating. They are easy to get in contact with, they are friendly and helpful on the phone , and although I have never met any of them ,I feel that they care and will have my problem sorted efficiently and properly. Thank you to you all. It is a great relief for me to have found you.

Quick response when I called for help following a broken down boiler. Someone came out the same day to have a look and later provided a quote for potential work. The quote was considerably more than I expected so I sought a second opinion and opted to use an alternative, more competitive, company. I was contacted weeks later to pay the £60 ‘call out charge’ - a charge I had never been made aware of previously. When I disputed this charge and pointed out the website states “ free estimate for any domestic or commercial plumbing work. We will always tell you how much we expect a job to cost before you confirm a booking” I was offered a discounted price of £40 which reluctantly paid!! Really disappointing.

We recently had a house rewire and were lucky enough to find a company prepared to do the work for us. As part of their work they could smell gas and they recommended and called Mr Edward Serrell and his team to trace and seal the leak. It’s so difficult to find top class work people and we managed to get two first class teams who knew and trusted each other. Well, Mr Serrell and his team did find the leak to old piping, they replaced every piece and they quickly had a very difficult situation back safe and under control. I like to keep on top of any dues and Mr Serrell and his project manager Emily Cairns kept me up to date and provided a detailed account which was very, very reasonable. It’s so nice to know that you’ve found trustworthy people and we know we have a quality and safe repair. Jenny and I would like to thank all at Edward Serrell for their support. Huge thanks folks.

I have had an exceptionally good experience with Ed Serrell Plumbing and Heating and I wanted to acknowledge the help and support they gave me with a problem of a radiator falling off a wall. I was able to make all the necessary arrangements for the replacement of the radiator, with regular email contact with Clare Alberts in their office. I was able to send Clare photos, videos and measurements by email and she responded quickly and efficiently to each message, so that the work could be planned. On the day of the replacement, Damien the plumber turned up as arranged at 8 am and got straight to work. Not only did he do an excellent job, he went out of his way (by lifting floorboards in 2 places) to finish the installation neatly and efficiently. He explained all that he was doing and I was able to assist as an extra pair of hands. We both had a very nice day and I was left with a brand new radiator and a tidy house. Full marks Damien. I was so impressed I have been able to book him, almost as quickly as by return of email, through Clare, for a further job on a power shower, later this week, and I look forward to reviewing that as well.

Always prompt and excellent service. Always takes time to explain the problem and how to sort it. Alex was very good.

Alex and Richard attended my home twice and were extremely professional, polite and very tidy. Great job. Highly recommend

Excellent service from Edward Serrell Plumbing. We had a leak from the shower with water coming through the kitchen ceiling. Clare organised the plumber to come out in a timely manner. Her communication with us was excellent. Chris found the leak. Did the repair. Did a neat and professional job and cleared away any mess. Very friendly and helpful staff and an excellent, prompt, professional service. Will definitely use again.

The company were great when our neighbour had an emergency and we subsequently used them along with our other neighbours to check our boilers. Alex Bond was delightful and very understanding with our more senior residents! The staff including Emily were very efficient and helpful.

Did what they said they would do, when they said they would do it, at the price they quoted. Good advice given, efficient, polite, clean workmanship and very pleasant to deal with, both on the phone and on site. Would not hesitate to use them again.

Would recommend Edward Serrell. Alex did the boiler service. Was very helpful and considerate, very polite and did a good job. Seems a very professional company.

Great company, lovely to deal with. Plumber was kind, worked cleanly and got the job donw. Would certainly recommend.

Excellent, prompt, efficient service. Friendly & helpful. Highly recommend

The engineer arrived on time, was polite and efficient. He carried out our boiler service in a professional manner. Will use them next year.

We have used Ed Serrell Plumbing and Heating Services on many occasions over the past 5 years. Their efficiency and professionalism is superb. Where other companies failed to correctly diagnose and solve our heating gremlins, Ed Serrell’s team quickly identified the issues and effectively resolved things for us. We would certainly recommend this company to anyone.

Thanks Guys great job! Have already recommended them to other customers, gives me great confidence

Great service!we notice a leak from the pipe on our bedroom radiator,phoned Ed and the plumber came the next day and replaced the faulty pipe and replaced the feed pipe.Extremely efficient and no mess.Certainly would recommend them.

Great, friendly plumbing service, always ready to help in an emergency!

We think that when a plumber calls to identify a fault the same individual should return and install the parts once they are available!

Brilliant service as always from Ed and his team. Always friendly and professional. Been using this company for many years and wouldn't consider anywhere else for plumbing services. Thank you!

I’ve used Ed and his team for many years. Always prompt and provide a really good service for plumbing and heating. Will always be my ‘go to’ company.

Fantastic service. A sudden alarming plumbing leak in our house was dealt with in a very timely manner by two efficient, respectful, prompt and very likeable plumbers, Alex and his trainee colleague Oliver. In these days of variable plumbing standards I can wholeheartedly recommend Ed and his team.

We are very happy indeed with the service received and would highly recommend this company. A pleasant and polite chap arrived only 20 minutes after our call out, fixed one issue and ordered parts for the other which was completed the following week. Very reasonable price for the two calls, thank you.

Great service again. Cannot fault the friendliness of all the staff as well as their professionalism and processes. Many thanks, Dave.

Very good service. Plummer came and did a full investigation checking every detail. Part replaced and adviced that if problem persist needs to contact Seven Trent. We had to do that and ST did some work and now issue solved. Ladies in the office very helpful and understanding. Highly recommended company!

Easy to set up an appointment, needed a return visit for a different issue, but everything sorted quickly.

Excellent service as usual!

Edward Serrell Plumbing have been looking after our heating system for a few years now. They have always been prompt and efficient, and have been clear about what was needed. When our boiler finally died after 35 years, Serrell's were very honest about it and didn't try to force me to buy a new one from them. Their prices have always been reasonable and comparable with other local plumbers. I expect to be using them in the future too.

Excellent job, as always. Thank you

Great service would definitely use again

Highly recommend - we have used Ed Serrell plumbing for years - they are quick to respond, consistently provide a high quality service, and have knowledgeable and experienced engineers.

My boiler had low pressure, I called the office and spoke to Emily who managed to talk me through how to top the pressure up over the phone which got it working so didn't have to have an engineer out. She even called back the next day to check it was still working. Couldn't recommend the company enough, very satisfied

Great service. On time, good value, friendly and efficient communications. We couldn’t be there when the boiler was replaced, but other than a quieter, smaller boiler sat in the place of the old one, we couldn’t tell anyone had been. Highly recommended!

Had Rich & Alex with us today to fit some new Radiators. Great lads, would highly recommend. Very professional, explained all the works they were doing. Took their shoes off and respected the property, polite and courteous! Definitely the A-Team! Thank you for your services and we're sure we'll be seeing you again for a new bathroom! Keep up the good work!

The best of the best from initial contact with Clare who arranged a very quick appointment for Alex, the plumber, to visit and who completed a complicated job in a very professional manner. Very satisfied customer and no hesitation in highly recommending this company and its excellent staff.

Great experience! Elaine was really helpful in arranging my appointment. The plumber arrived on time, professional and knowledgeable. Definitely recommend!

Absolutely saved the day! Our kitchen sink decided to flood on a Saturday but thankfully Edward Serrell Plumbing & team came to the rescue swiftly. Professional, efficient and courteous service. Highly recommended!

Top-notch service! Clare was professional on the initial phone call. Our plumber was punctual, courteous, and efficient. Fixed our issue in no time and left everything clean. Highly recommend their services!

Edward Serrell & team always do a fantastic job, they are very professional from start to finish. I have and will continue to recommend them to my friends and family

I can’t recommend Edward Serrell plumbing enough. I had a great experience from start to finish. I spoke with Clare initially who booked my job in an explained everything I needed to know throughout. Thank you

Outstanding communication from start to finish. I spoke with Clare in the office who dealt with my enquiry, I really can’t thank her enough!

I dealt with Clare and she was super helpful and kept me up to date with all the information i needed. Thank you for a great service.

We used Ed Serrell Plumbing for a new heating system and for bathroom fittings for a whole house renovation. We had building teams, as well as joiners also on site and I have to say, Ed and his team were the only ones we could always rely on. They did what they promised with professionalism and respect for our home. The job was completed to the highest standard and they genuinely cared that we were happy and content with their work throughout. We have since recommended them to family and friends and had no hesitation in doing so.

Recently had replaced a broken kitchen tap for us. Was booked in quickly, service was efficient and friendly. Would definitely recommend/book for any other plumbing needs. Thanks!

We couldn't be more impressed with the service from start to finish with Edward Serrell Plumbing- they are by the far the most professional plumbing service and would recommend them to anyone. Thanks again for outstanding communication and professionalism for the works.

Had Ed Serrell Plumbing come out out of fix my downstairs toilet after there were recommended to me. They fit me in quickly, were on time when they said they would be here and got the job done quickly. They tidied up after themselves and did a great job. Highly Recommend!!

Used Edward Serrell Plumbing & Heating and couldn't recommend them highly enough for their speed of service and quality of work.

Had work done for us at the gym with Ed Serrell Plumbing & Heating. They were reliable and turned up when they said they would. The work they provided was of quality and they left everything tidy after they left. Highly recommend!!