Plum-it Services Ltd

My outside oil-fired boiler finally gave up the ghost. Plum-IT were the only local engineers who seemed interested and in fact capable of undertaking the work to replace it. They sent out an engineer to assess the work and provided a detailed, itemised quote the same day. All work was carried out in consultation with me to show me what was going on, what progress had been made etc. Old boiler was taken away and the site was left cleared. All issues were resolved on the spot either by the engineer or Alex and I was kept informed of when an engineer would be coming back to site. All staff were polite and pleasant to deal with. I can't recommend Plum-IT highly enough. If only all trades companies provided even 10% of their service. Thank you to everyone who worked on replacing my boiler, great work.

Wow a company that comes out when they said they would - how refreshing. Faultless service and excellent value compared to a company we'd used for years.

Saddened by Response My 90 year old Mum with dementia had her boiler serviced with Plum-it back in May 2023 (a customer for several years) at a total cost of £158 (mostly labour and VAT). In late October (5 months after the service) I receive an invoice for the work as they said they had forgotten to send it. Sadly my Mum passed away in July, so on explaining this to them I get an email back saying , 'having spoken with the owner of the company who advised that as the work was undertaken, the invoice stands'. None of this is about the money, it's only £158, it's all about the attitude of a local company to it's customers in difficult times, and in particular the words used and the manner in which they are used when dealing with delicate situations. In response to your comment: As you were fully aware as per emails, if you had presented your invoice after the service was completed Mum would have settled your bill straight away, but Mum had actually passed away by the time you sent it 5 months late. Also as per emails it wasn't a case of you were happy to wait, therefore proving you were a considerate company, it was a case of because you invoiced so late Mum's accounts were frozen so you had to be paid from the probate solicitor. As previously stated non of this is about the money its about attitude, so I will leave you with the line from your email which says it all, ' I have now spoken with the owner of the company who advised that as the work was undertaken, the invoice stands'.

I used plum-it services to change my stopcock and washing machine valves at home in Devizes. Professional from the first point of contact to the plumber coming out to complete the work, did an amazing job and will be using them again whenever needed. 100% reccomend to anyone. Thank you Plum-it 😃

I would recommend Plum-IT. They've been nothing but professional and friendly. They were also competitive on price. Stewart came and installed a new Gledhill hot water cylinder for me. He did an excellent job and I'm very pleased with the installation. Thanks guys!

Excellent service, job well done.

Always good service.

PLum IT to the rescue with out burst water main...amazing service, thank you.

Thanks so much for fixing our boiler on a Friday evening, really appreciate Norman coming to us at such late notice.

Professional, reliable, friendly - really good service!