Steve Wilcock Plumbing & Heating Engineers Ltd

3.5(8)Yapham • MCS • NAPIT • OFTEC

Services

Power flush
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Heat pump installation
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Solar thermal installation
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Wet room installation
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Bathroom tiling
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Boiler service
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Reviews

3.5

Steve Wilcock Plumbing & Heating Engineers Ltd installed a full heating system and heat pump for one customer, who was happy with the team, the tidiness and the clear explanation, and who said the firm returned when they could not remember how to operate it. Another customer said Steve's service could not have been better. One customer reported that the firm did not answer phone calls or emails and was not a 24-hour service, and that a replaced waste pipe later leaked because it had been pushed in too far; they said Steve first agreed not to charge and to reimburse them, then invoiced for parts and was rude. Another customer said an engineer was nice but had no idea about the settings on their heat pump controller, and that since a service their energy use had more than doubled; they also reported long waits for a response and repeated unanswered calls, including during an emergency.

Jason K.Sept 2025 · Google

Norma L.Mar 2024 · Google

Had a full heating system and heat pump installed, couldn’t be happier. A great team, very tidy & explained everything clearly. Returned when I couldn’t remember how to operate. Highly recommend.

Rik D.Jan 2024 · Google

Seeing reviews from 2 years ago telling the same issues present this day, is a word of warning to anyone considering using their service. No one EVER answers the phone, NEVER has an answer machine message been replied too. ASHP installed 2019 in new build…..took nearly 45 months to get a response and first service done. While engineer was nice, competency questionable. We have an FTC 5 Ecodan controller with underfloor heating and room sensors downstairs, radiators upstairs with a single sensor on the landing (so, close bedroom doors, radiators don’t come on, as temp intended from landing) Asked about this system, as it shows 2 zones(zone 2 no options, if there isn’t a zone 2, the option shouldn’t even be visible) Engineer had no idea about any settings, what each did or how to set up, as such, since the service in October 2023, we consume over double kWh on the system leading to massive bills(even tho octopus energy tariff is cheaper, and usage is lower) Just avoid. Which business has the owners wife as answer phone message, but doesn’t reply?? I rang with emergency, 8 times. No response yet, after few weeks. Will update review if i get a reply in the next 40 yrs before I die or summin. Simply: take the reviews on here as honest reviews, and avoid this joke of company. Best they go out of business than cause more people distress

Scott C.Sept 2021 · Google

Rob H.Jun 2021 · Google

Could not be happier with Service from Steve. Highly recommended.