John Freegard Heating Engineers

fast response to problem with boiler armed with experience friendly and helpful the engineer explained the parts needed and repaired immediately also yearly service reasonable and reminders sent

The engineers are all really nice friendly people, who reliably turn up when they say they will , and work really hard to solve any problems. Very good routine maintenance and emergency breakdown service. Thoroughly recommend .

We had a faulty valve on our AGA and had gone out. I emailed John Freegard Heating Engineers and an engineer came the next morning and fixed the problem. A great friendly local service. Highly recommended.

I can highly recommend John Freegard Heating Engineers, the service I received was faultless from start to finish. I was called back within an hour of leaving a message, I was listened to regarding my oil leak and had an engineer on site within 24 hours (it could have been earlier had I not been at work). The engineer arrived on time, was professional and thorough both with his diagnosis and repair, did an excellent job and left no mess whatsoever. I will certainly be using John Freegard for all maintenance and service of my boiler in the future.

Prompt and efficient service. Highly recommend

Simon, many thanks for your prompt service today. After contacting you by email in the morning about our intermittent boiler and seeing your engineer at lunchtime I couldn't ask for a better service. You have always been thorough with your servicing and any emergencies we may have with our multiple heating systems. Keep up the good work and pass on my thanks to your engineers.

Very professional and hard working team. Having a new heating and hot water system installed in January could have been difficult having to do without for some periods of time. However Nick and Lewis accommodated us with careful consideration, even scheduling work around us having visitors. Very cheerful workers and fitted around us as much as possible. They were nice to have around.

Prompt, reliable, friendly staff, but be aware of hidden costs ,on time of booking no awareness was made of being a non customer to a long term customer most companies are honest and give costs upfront but unfortunately this company do not so please in future if you book them ask for fees before they arrive, obviously they charge for time and parts which can't be known until arrival but costs before that could be made more transparent but was not Also when my job was not urgent I was not offered the choice of a quote, job was just fixed Most heating engineer companies will talk costs with you not do the job I would of been a return customer but feel on the way they do things not unless the part they fixed under warranty breaks I never used a company who runs a business with hidden charges As I say parts and time can't be estimated upfront but the other charges can before arrival and a choice of a quote is never asked After reading your reply you have two separate charging rates for new customers and long term customers and on booking the appointment at no time was there any upfront on this and you charge for every 15 minutes on research companies I have spoken too are very upfront and honest with there charges ie call out charges, most charges are by the hour or half hr Will contact you if issues with part you fixed But I think upfront list of costs are better than not so people have a choice And alot of traders will do a quote or a estimated price on site We can't see a issue in doing this as other heating engineers can manage it

Always a first class service; reliable, trustworthy and excellent engineers.

I contacted this company to request assistance with a boiler breakdown, after my normal boiler servicing company went out of business. After initially confirming that they could help, I provided my address and a brief description of the problem - I then received a single line of response saying "nope, not for us." After pressing them further for a reason, it transpired that they would not get involved as I had previously used another company for my boiler servicing. The email exchange was very abrupt and dismissive - absolutely terrible customer service. I would discourage anyone else from asking their assistance!

We have been using John Freegard Engineers to service our Rayburn for the last two years . The service is excellent and prompt. The Engineers work cleanly and efficiently and are polite and considerate.

Excellent heating engineers/plumbers who always do their best to get me out of trouble when I need it - highly recommended.

Complete professional heating engineers, with a very comprehensive range of services, They are polite, efficient and reliable….highly recommend

Fast, efficient service. Fixed our heating system within 18hrs of the fault being reported on Sunday night

Quick and efficient response to a heating emergency.

Always had a great experience from Simon and the team. From the first time, as a new customer, after calling for help on a freezing February day when the boiler in the old house we had just moved into wouldn’t fire up. It was fixed that afternoon with a smile, and in the years since then, we’ve had to call for an engineer a few times between servicing and each time the fault has been fixed same day with no fuss. Excellent service, and an awful lot more reasonable on price than the nationals. Keep it local, it’s worth it.

From recommending a replacement boiler to fitting in under a day, to submission of invoice per estimate and on-time annual servicing, Mr Freegard's judgement and knowledge inspire confidence. A Heating Engineer to go to.

Cannot fault them.

Not very helpful. Try to fob you off once you have explained requirements giving the impression they are not capable.

Very helpful, swift response, very on the ball

Brilliant service.

Great service. Call out Thursday am, response within 20 mins, skilled staff arrival 3.30 pm, problem solved and resolved by 4.30 pm! - Beat that!! Roger.

My oil/solid fuel hybrid heating and hot water system has never worked well despite the efforts of Simon and his workforce to keep it going. On advice I contracted them to install a brand new oil fired system with the remit that the house has to be really warm with hot water at mains pressure nothing associated with heating or hot water in the loft and the old solid fuel boiler disconnected for use as a room heater. Not a small job! We cleared the rooms as best we could,handed over some keys and went on holiday while the work was done and what an amazing installation to come home to. The old system has gone, new radiators everywhere, copious hot water and Richard’s non-vented hot water tank installation can only be described as a work of art. Such a polite, amiable, tidy and professional workforce that soldiered on in a heatwave. I have no hesitation in recommending John Freegard.