Kraken Plumbing-Heating-Renewables

Very pleased with the ‘zero disrupt’ solution provided by Heat Geek/Kraken, including Kraken’s willingness to juggle their schedule to accommodate our installation in a timely manner, after our BUS grant approval took longer than anticipated. On a personal level, Shane, Oli and Nathan were all friendly, methodical in their approach and patiently answered our many questions.

I normally don't write reviews but I've had such a superb experience with Shane and his team that I felt compelled to. I went through the Heat Geek website to get my heat pump install and it put me in contact with Shane who quickly got a survey booked. Throughout the survey he answered no end of questions for me with no sense of rush or annoyance. He accommodated all my requests particularly with the hot water tank and also with the far more difficult job of mounting the heat pump high up on the wall. Then came an issue with the DNO who insisted we needed to have our electricity use measured. Ollie was sent to do the measurements and after a few tests confirmed the reading was OK only to be told his photos needed to be redone. With no fuss he promptly did them again despite the hassle and a few days later we got the green light from the DNO to do the heat pump install. Then came the day of the install, initially set for April but brought forward to March due to a delayed install. They turned up at 8:30am and kept working until 6pm, they did this for each of the 4 days it took to complete the install. Each day they spent at least 30 minutes cleaning up before they left, something I very much appreciated. Despite having to spend about half a day wrestling the heat pump up (using a industrial lift) and nearly as long getting the hot water tank in there was no sense of rushing the job. They also put in extra insulation around the pipes despite that not being supplied by Heat Geeks as well as some extra valves that I wanted to keep. On the final day Shane spent a considerable amount of time at the end of day explaining how to use the system and running me through the App. In terms of the quality of work, I'd call it outstanding. Throughout the process they kept bringing out interesting new tools to improve the quality of the work as well as speed it up. The thorough flush tool and the tool to shake the debris in the radiators was particularly noteworthy with the amount of debris removed. Throughout the process I was constantly asking them questions and they very patiently answered them often explaining why they were doing things a certain way. I really got a sense they knew what they were doing and had nothing to hide. It was an absolute pleasure dealing with Shane and his team and I plan to do have more done by them in the future.

Outstanding service and heat pump installation from Kraken Plumbing. From start to finish the Zero-Disrupt process with Heat Geek & Kraken has been incredibly straightforward and we are delighted with the results. Shane was always so accommodating of our (many) questions regarding the heat pump. We had been through a failed install with another provider and were therefore keen to understand all aspects of the install, performance and setup. Shane's heating and engineering knowledge is impressive, and ultimately his experience and guidance is what gave us the confidence to move forward. Throughout the install, Shane and team worked incredibly long hours to get the installation finished and were always so considerate of our young family and keeping the heat & hot water going as best possible. The attention to detail and quality of workmanship is also incredibly impressive - the design of the system is so well thought through and finished off to very high standard. With the Vaillant system, Kraken also have the ability to fine-tune the system to our heat demand to find that perfect balance of performance and efficiency - this has been very useful in the first few days after the install to find the sweetspot for the house. The remote control with Kraken and ongoing monitoring is also very reassuring. A huge thanks to Shane, Ollie, Nathan and Kraken Plumbing. I would recommend them to anyone that is considering a heat pump install - and with the Heat Geek wrapper - its a perfect combination.

Shane and Ollie did a great job installing my new heat pump system. We had to replace my hot water cylinder which was in a very tight space and hard to work in. They did a very professional job which is a joy to look at. It's very neat, tidy and the pipes are insulated beautifully. Both guys are very polite and all the work they did around my house was of a high standard (including the electrical changes). I am not convinced the heatgeek zero disrupt design will work in all my rooms but the design is done by the heatgeek algorithm and not by Kraken. I feel confident Shane and heatgeek will make any necessary changes if required as the ZD design comes with both temperature and system efficiency guarantees. Overall I am pleased I chose Kraken and have recommended them to my daughter.

A first class installation consisting of Vaillant Heat Pump and Vaillant cylinder tank. Nothing was too much trouble and I would highly recommend.

Genuinely outstanding service from Shane and the team! From the very start, he took the time to do a full heat loss survey and listened to what I wanted from the system. Even as Heat Geek shifted over to zero disrupt half way through my quote process, he was on hand to make sure I got what was required and actively sought not to sell me things I didn’t want or need. During install, the team worked their socks off to get the system in before Christmas, working until 9pm some nights. Fast forward to this week and I’ve got a fantastic heat pump system that since installation has been heating at 527% efficiency! Seriously, don’t go anywhere else. These guys are at the top of their game.

Shane and Ollie recently completed installation of a Vaillant heat pump and underfloor heating at our property. From initial assessment and system design, through to commissioning and final handover, Kraken and Heatgeek were an absolute joy to work with. Communication was prompt, clear and informative, minor issues/amendments dealt with well before they became a problem, and Shane's knowledge and passion regarding renewables is exemplary. On site they were friendly, considerate, very respectful of our property and genuinely a pleasure to have around, even the puppy dogs are missing them. Their standard of workmanship is superb, they both clearly love what they do and it shows in the quality of their installations, no shortcuts, no "that'll do", just a job done to the best of their abilities. The follow on monitoring and support, from the person who designed and installed the system, is probably one of the most critical parts of the whole install, especially for a relatively new technology which behaves quite differently to traditional heating systems. Overall I can't recommend Shane and Ollie enough, I'm currently trying to find other plumbing jobs for them just so I can have some of Shane’s' pipework on show. Thanks again gents.

First class service from start to finish with Shane and team Kraken. Thoroughly recommended, good advice and went above and beyond to help sort out radiators that he didn't have to do. Work looks very smart and most importantly we now have a lovely warm home and everything works as expected. Vaillant aroTherm plus 5kW heat pump and Newark Heat Geek 300L tank. Thanks again Shane!

Shane and Ollie installed a heat pump for us and we're polite and courteous throughout. We are really pleased with the quality of the job they have done for us.

Shane offered a fantastic and professional service from start to finish. His technical knowledge and experience in designing our heat pump system was very reassuring. We were impressed by the way he and his team worked in our home during the installation - always polite and considerate of our family and keeping disruption to a minimum. Ours was a retrofit with more than a few challenges - all of which Shane dealt with - often going above and beyond to complete the job to plan. We’re very pleased with the quality of our installation. Shane ensured we understood the system, how it was built and how to use it. Couldn’t recommend Kraken heating enough!

We had a heat pump installed by Shane and co a few weeks ago to replace our ageing gas boiler system. Apart from the heat pump itself it also involved replacing all the radiators and converting the old vented HW system to an unvented one. The design process and inital discussions were good, and we were very happy with the work they did - long hours as needed, finishing on time and doing a very neat and tidy job that works well so far (it is still early autumn, but I have no worries about how it'll perform as it gets colder). We were impressed with Shane's attitude to problem solving, he was very willing and able to find solutions to accomodate the constraints of the installation, for example where to place the pump and how to fit everything needed into the limited space. I would recommend his company to others considering such a project.

We were connected to Kraken through Heat Geek for our heat pump installation after Octopus concluded that our installation (with microbore pipework) was too difficult. Shane made a plan that didn't require re-piping the house (something we wanted to avoid) that still promised the necessary efficiency to make the transition away from gas feasible. The plan was very thorough so we decided to go ahead. Shane and Ollie completed the installation a couple of months later and now we are a few days into our new heating system. So far so good. Shane and Ollie did great work, very neat and tidy and really good explanations for everything going on. I would highly recommend Kraken and Heat Geek if you are considering a heat pump installation.

Our heatpump installation wasn't easy but the team at Kraken Plumbing and Heating worked tirelessly to get everything sorted on time and neatly. Their care and attention to detail were amazing - not to mention lifting a 150kg unit up onto our flat roof in 30 degree heat! Friendly team who accommodated our various whims on the installation and explained everything very clearly too. Highly recommended.

Shane and his team did an amazing install of an air source heat pump and all plumbing and radiators into our house that previously only had storage heaters. Their time and care over the pipe work was amazing it is like a piece of art! We can’t thank them enough.

Great service, top notch work, finished to a really high standard, great communication and ongoing support.

Excellent service, attention to detail and quality of work. We could not have been happier with the work that Shane & Kraken plumbing did. As with anything new, moving to a heat pump was a big change from what we were used to and we appreciated all the time he took to help explain the system and the process to update from our old system. In addition, his flexibility during the whole process and willingness to adapt and discus options were much appreciated. At the end of the day, we are very happy with our new heat pump and look forward to the keeping warm for many winters to come.

Superb experience from start to after the finish. I contacted Shane as I wanted a system designed with optimum efficiency to reap rewards for many years into the future, as part of larger building work. He used the latest tech to scan and analyse the house and it's fabric to get an accurate, data driven, heat loss. Pre install communication was fantastic, no question too silly or too much trouble. Install was professional, tidy, considerate. Shane will monitor the system into the future to ensure it's running at top performance. As a result of being the best he can't do installs soon but he is *well* worth the wait. Dont risk using a bodgit and run, use Kraken. I just wish he installed solar panels and batteries too!

We met Kraken Plumbing and Heating via Ovo Energy and Heat Geek, when we were considering the installation of a Heat Pump. After an initial visit/assessment of our property by Shane and Ollie, we received a quote. All of the organisation, ordering of necessary fittings etc was completed between Shane and Heat Geek. We were kept informed throughout. Installation of our new Vaillant heat pump took place in December 2024 - not exactly the warmest part of the year! The gentlemen were amazing - it was definitely cool, but they worked so hard to ensure we had our new system working before Christmas. Nothing was too much trouble for any of the team. The pipework can only be described as looking almost like artwork in a gallery prior to being insulated! The installation has been neatly finished and everything was left tidy and clean after completion. The system has now been running for a month and we are SO pleased with it. It really has been an excellent decision and we know we have the background support of Kraken Plumbing/Heating and Heat Geek to ensure our system continues to work well. Thank you for your amazing work.

We recently had a heat pump, cylinder, and radiators installed by Shane and his team. We are very happy – they were knowledgeable, careful, and thorough all the way from design to installation and handover, and the new system is working great at frosty temperatures. They arranged electric plug-in radiators that we could borrow to keep the house warm during installation in the middle of winter, and they took care to minimise disruption (they reused all the existing pipes in the house, and hot water was only off for a day). Thank you for the great work!

Shane and his team installed a heat pump at our home. It has been nearly two months now and we just had a very cold week. I couldn't be happier with our new heating system. TL;DR: Quick and clear communication, proved experience and proper knowledge. Skillful craftsmanship and attention to detail. Cleanliness/tidiness and methodic installation process. My experience could not have been any better. The long part: I was blown away by Shane's engagement throughout the project, from survey and system design (accommodating out requirements) to installation, commission and follow ups (he still checks with me how the system is working). Their knowledge and experience became obvious from the very beginning. I had awfully frustrating experiences with at least 3 other companies that dropped my project because it required a bespoke design (as retrofits do). Shane did not get phased by the challenge (retrofit with existing solar thermal), designed the system properly (without the need for a buffer tank or volumiser - the only installer to do so) and communicated really well all pros/cons for options of flow temperature/radiator replacement. Always very quick in responding to my messages, he managed to fit our job in much earlier than planned and it was a joy to watch the attention to detail and craftsmanship during the installation process. Shout out to Ollie who worked with Shane throughout. I also have to mention Nathan who left me speechless with the top quality electrical installation.

Kraken Plumbing and Heating installed a Vaillant heat pump for us, and we couldn't be more satisfied with their service. Shane and team were professional and knowledgeable, ensuring the installation was completed efficiently and to a high standard. They took the time to explain the system to us, making sure we were comfortable with its operation. The Vaillant heat pump itself is incredibly quiet and efficient, living up to its reputation. I highly recommend Kraken Plumbing and Heating for their excellent customer service and expertise in heat pump installations.

Shane and Olly have just finished a complete Air Source Heat Pump install in my home. I couldn't be happier. They treated my home like it was their own and made sure that everything that could be done to get the best possible SCOP, was done. The install was neat and they worked with our builder to coordinate all the work. It's such a pleasure to have a company do a job, do it right and care as much about it as Kraken Plumbing and Heating do. Thank you Shane.

Shane and his team did a good job and took around a week to install a heat pump, new cylinder and 3 radiators. Shane was very helpful throughout the process., from design to completion. Even though it's the middle of summer he has offered to assist in making sure the heating system is properly calibrated once the cold weather comes around. Great serv

Kraken have done a great job installing our new Vaillant Ecofit boiler complete with a full Vaillant controls, power flushing the entire system and changing over from a header tank to a pressurised system. Shane is a Vaillant Master Technician which means you can trust his technical competence. He is also Heat Geek Elite which means he is up to speed with all the right ways of setting up systems for most efficient operation. Shane & Ollie are such considerate people, it's a pleasure having them in your house. Would I recommend Kraken...of course I would!

Shane and Oliver installed a heat pump system recently in our property, which I didn't realise was a much bigger task than I expected. Their workmanship and professionalism was second to none. If your thinking about having a heat pump fitted I would recommend talking to these guys. Systems working well and was even running at 500 % efficiency during the recent cold spell, added bonus is the toasty shower now running on mains pressure, which is better than the old noisy shower pump. Top job! very pleased.

Shane designed and installed our 14 radiator central heating system, with Air Source Heat Pump and cylinder, from scratch. A big job that took him and Ollie a few weeks. They did a brilliant job. Shane really knows his stuff. He and Ollie were professional and courteous from start to finish. They took the time to tidy and hoover every evening, after some long days. I'm really pleased with their work.

We recently had our boiler replaced with a new Vaillant Boiler. Of the three quotes we received, the quote from Kraken was the cheapest. From the initial consultation, the team exhibited professionalism and expertise. The installation process was seamless and smooth. Shane and Ollie arrived promptly and worked diligently to complete the work in a timely manner and with minimum disruption. In addition to replacing the boiler, they also did power flush of the heating system, installed an expansion vessel, and upgraded the plumbing works for heating and hot water supply. They also took care of my home by cleaning thoroughly after the work was completed. In addition, they also demonstrated the controls of the new thermostat and myvaillant hub and app. I would highly recommend Kraken for anyone who needs boiler fitting services.

Shane and Olly did a fantastic job installing our new air source heat pump. The workmanship throughout is of a very high standard, and they have a very strong focus on delivering a high quality install which will maximise the efficiency of the system. The result is a wonderfully warm house with lower running costs. I also appreciate the detailed walkthrough of the system and controls that Shane gave me, and the ongoing support that he's giving to help ensure the system is running well and to the best of it's capacities. I cannot recommend Kraken strongly enough.

I highly recommend Shane & Kraken, he has been servicing my boiler for 2 years and not only he is very professional and knowledgeable setting my system so it works more efficiently but also he is very accommodating and responsive. You will not find better!

When Teresa and I moved house we soon realised that the heating and and hot water systems needed upgrading. Using his expertise Shane suggested a solution which we were happy to go with. The work was very professionally carried out by Shane and Olly over two days. The lads worked to 8.00pm on the last day to get the work completed. We thoroughly recommend Kraken and will obviously call on them for our future heating and plumbing needs.

Kraken Plumbing (Shane and Olly) designed and fitted an air source heat pump system for us including upgrading all the radiators. Shane's passion for renewables was clear from the outset, his knowledge and advice definitely got the right system identified and designed. The quality of the workmanship and install is fantastic. The system works very efficiently. Shane and Olly were always a pleasure to have in the house, polite, helpful and willing to discuss and explain every part of the system. The after service and communication has also been great. Would certainly recommend Kraken Plumbing and will be using them for all of my future plumbing jobs.

My partner and I can highly recommend Kraken plumbing & Heating. We needed a new boiler and as part of the change we wanted more powerful showers. We vaguely knew that we wanted to change from a heat only system (which has a tank in the loft) to a pressurised system, which is a lot of work. We also had lots of other unrelated smaller plumbing jobs. We found Shane, listed as a Master Technician on the Vaillant website. After getting quotes from a number of heating engineers it was an easy decision to go with Shane as he spent lots of time explaining all the options, even drawing sketches. He was also happy to give alternatives to minimise cost. After the initial visit he was happy to continue answering our queries via email and whatsapp and he even visited again to finalise everything. This meant we felt confident regarding the work to be done and also that there were no stressful surprises later on. Shane and his colleague Ollie were at our house for six days and everything went to plan they even fixed a few extra bits and pieces at no extra cost. They were punctual, polite, tidy and efficient. We now wished we’d found Shane earlier and had the work done years ago! It was all a very positive experience rather than the stressful one I had been expecting. Thank you Shane and Ollie!

Shane & Ollie have just fitted a heat pump for me, changed all of my radiators and improved the heating system layout. I doubt that I could have found anyone better to do the work, they were excellent in every way & my background was construction management.

After months of looking for someone to install a new boiler with numerous other companies either not showing up when they said they would or coming but never sending a quote we found Shane at Kraken Plumbing and Heating Ltd. Honestly I couldn't rate him higher, he went above and beyond and his plumbing skills are next to none! Currently wish there was a way I could leave all the pipes on show as they look amazing. Also just to add, Olly his more than capable apprentice was also great and will go on to be an amazing plumber thanks to Shane passing on his skills and knowledge. Both of them not afraid of hard work, putting in a full 11 hour day to ensure we had hot water before they went home for the day. Would highly recommend to all!

From start to finish very professional and very friendly 👍 Shane is a credit to the company 👌🏻 would recommend highly 👏

Shane was recommended to me by a family member, as I was in desperate need of help with an issue with our family bathroom. We had an ongoing problem for over a year. Several plumbers, drainage engineers and even Anglian Water appointments later, and it was still not solved. Shane booked an appointment in and arrived on time. He asked lots of questions to try and understand what had been happening, and following an investigation, found a solution to the problem. We cannot thank him enough. Highly recommend!

Very happy with our central heating new boiler installation. Shane is very professional and straight-forward and took the time to explain the technicalities to me. Excellent quality of work.

Shane has recently fitted a new Vaillant Combi boiler and I was very pleased with all the work done. He is clearly extremely knowledgeable in all aspects of work undertaken! On day of installation Shane arrived on time as arranged. He has excellent customer service and communication skills from start to finish. Always friendly, polite, completed job in a professional manner and works to a very high standard. I would also like to mention Ollie, Shane’s apprentice on the day. Again, very polite, tidy and hard worker on what was a very long day. I have absolutely no hesitation whatsoever in recommending Shane to anyone and will definitely be using again in the future.

Excellent communication and prompt work carried out at very short notice. Job was clearly explained with a video to help me understand the issues with our boiler. Thanks Shane & Co.

Great service from shane. Very professional and helpful even at 7am when I had an issue 2 years after the install was competed

Kracken plumbing and heating. Fitted a new boiler. For us on Monday. Shane was very professional and a excellent. Installer very clean and tidy worker we would recommend him to anyone who is looking at a new boiler very pleased nice and warm now Mel n Tina

After ongoing problems with my boiler and heating system and numerous visits from plumbers over the last year, Shane was the only one who was able to correctly diagnose and fix the problem. He is very professional, I would definitely use him again in the future

Needed an external tap fitted which was leaking badly. Turned up on time as promised and fixed in one hour, First rate job. We have used them for other jobs as well and the experience has always been excellent.

My property was a bit of a challenge when it comes to install a heat pump (microbore pipework, cylinder location), and I've been told by many a company that I'd need a not-so-efficient high temp heat pump and/or replace all radiator piping, which I was not happy with. I wanted to have as efficient a system as possible with the minimum amount of disturbance and thankfully Shane took on the challenge and employed his Heat Geek certified knowledge to demonstrate that it was indeed perfectly possible to satisfy the heat needs of my property with a standard 7kw heat pump and without replacing the pipework, just the radiators. It was a lot of work required but I'm very pleased with the result. If you have a challenging project like mine, don't hesitate to contact Shane!

Kraken plumbing and heating Ltd installed a heat pump in my house. They did the job very well, leaving the space very clean, paying attention that I would have hot water as soon as at the end of the first day of work.They provided clear explanations whenever I would ask questions. They were even able to find bricks of the color of my house to fill the hole left by my old gas boiler. The definition of above and beyond!

I was particularly looking for a Vaillant boiler (recommended for quality) to replace our old floor standing boiler. I found Kraken Plumbing and Heating via the Vaillant site. Shane was quick to respond and gave us great advice on first visit. I promptly received a competitive quote and all communications were well handled. Turned up on time and did a great job. Very pleased with the neat installation. I would highly recommend Shane's services and I would certainly use him again for future plumbing/heating jobs.

It was pleasant to do business with Shane. He is easily approachable, responsive and also understands requirements well. He has done an annual service for my Valliant boiler at this time. Personally I have found him very professional and have expertise in his area. Thank you, Shane. See you next year.

Best in the business. In, get the job done & out. No fuss. No mess, a job well done and good lads. Highly recommend.

Ok great company to use , Shane serviced my long overdue boiler,( new home/ haven't been serviced in forever) and it's now perfect , I saw how Bad it was , can't praise higher, than absolutely great , also great communication, and help after service with sorting out an other issue thank you

Shane and his helper were very friendly and polite. They always cleared up after themselves and got the job completed on schedule. He even took time out to try and fix a radiator issue that we didn't know we had until the boiler was replaced. I'd recommend them with no reservations and would happily use them again. Thanks

HIGHLY RECOMMENDED. Shane from Kraken turned up exactly as arranged, had all the parts he needed (despite not having seen our set-up) completed the three jobs we needed doing as well as one that we had not anticipated. He was finished well within the time we were expecting, wasted no time, left no mess whatsoever and coped with our two over-friendly dogs tracking him round the house! I will not use another company from now on.

Vailllant ecoTEC plus 832 H combi annual service. I found Shane through Vaillant recommended skilled service engineers. I had an immediate response and offered some available slots. Once booked communication was excellent and Shane completed a very thorough service with his colleague. A fault was pinpointed with the pressure sensor and this was cleaned and not replaced and after testing was working perfectly again. If allowed to continue it could of resulted in a major fault with the boiler so it shows how important an annual service is. Very friendly, very professional will definitely use again

Kraken Plumbing & Heating I had a leaking towel radiator which I need to replace and switched off my boiler from the spur switch instead of the boiler switch. This caused a surge and blew the boilers circuit board. Evidently a know fault. So we had no hot water. The boiler was 15 years old and it was an ideal time to get a more efficient replacement in the summer months, with a 10 year warranty on parts and labour and hopefully reliability in the winter. I contacted Kraken Plumbing and Shane came around and to get me hot water again lent me a replacement circuit board to get the old boiler going again, while I sourced a new boiler and waited for a day in his busy schedule when he could fit it. Shane came back on the day agreed and replaced the my boiler, he did excellent job, and I am very happy with it. I’m hoping to use Shane again in the future and highly recommend him.

I highly recommend Kraken Plumbing. Shane installed everything in our en-suite including a rainfall shower, back to wall toilet, units and towel rail, he tiled the walls and floor and it now looks like a showroom thanks to his great attention to detail. Shane is 100% reliable and I will be using Kraken for all my plumbing needs.

Excellent customer experience from initial request through to completed installation. Kraken Plumbing are professional and thorough in undertaking and completing the contracted work, but are also take a very friendly approach resulting in an excellent customer experience. We will definitely be using their services again in the near future for our bathroom renovation.

Kraken Plumbing and heating recently undertook a full plumbing and heating overhaul on my new home. The previous system was old and inefficient. Shane came, measured up, priced up and got busy making upgrades. We had a new boiler, all new radiators, new pipe runs, new Kicthen plumbing, waste and other works undertaken. The new valiant system he has recommended and installed is working wonderfully and we’re looking forward to it creating a comfortable home for many years to come. Thanks Shane and Olly for completing this element of the project with great skill.

It all started with a quick response to our request of quotation to install a new boiler and new cylinder as well as changing the all from a vented to an unvented system. Shane advised us to the best option and followed it by a very competitive quote. Shane started the job on time and during the 4 long days job he didn’t spare any effort to make sure we had hot water by the end of every day. The installation done by Shane is very neat and clean. End to end Shane delivered a fantastic job and at a fair price. I couldn’t recommend him more. Thanks a lot Shane.

Professional service. I am very happy that Shane was recommended via Vaillant website. Thank you

Shane and his apprentice Ollie were both v professional when installing a new vaillant eco boiler and 3 new radiators for us. Their work was 1st class and they tidied up after themselves. Dust sheets were put down to minimise mess. They also had to install a new flue on the roof. When installing the radiators upstairs they helped with moving beds etc and they pulled up and replaced carpet to do under floor pipes, they also upgraded old pipe work throughout. Nothing was too much trouble. They even wanted to put back cupboard doors we had removed ourselves. We would definitely recommend this Company and would give more than 5 stars if we could.

Great professional service. Shane was extremely helpful all the way through the process. He was happy to field questions any time and helped us to understand the pros and cons of various boiler options, providing advice and guidance without overselling. Once we made a decision the installation was carried out proficiently, very covid aware (mask worn at all times which can’t be comfortable) whilst also answering more questions from me as I still had not grasped all the new technology! I have no hesitation in recommending Shane & Kraken Plumbing.

Excellent service. Professional workmanship. Came out very quick and repaired our boiler. Would definitely recommend. Thank you very much. Charlotte

Great job. Really pleased with the work they did. Would highly recommend them.

Fast, knowledgeable and reasonably priced. Will be very happy to call on him again if necessary.

Kraken replaced our 20-year-old boiler with a Vaillant system boiler. They were the most competitive out of four quotes. They were also the top recommended Vaillant installer for our area, hence it was an easy decision to make. We are delighted with our choice of installer and boiler. Shane and his apprentice worked tirelessly, were courteous and tidy throughout the installation. I thoroughly recommend Kraken if you are looking for a new boiler.

Came out to me late on a Friday afternoon and managed to get my ring thermostat installed. Would highly recommend and will use going forward.

5 star service from Shane, having received a couple of quotes from other plumbers for either a new boiler or replacing radiators, upon inspection Shane noticed the boiler was just set to low. This has not been noticed by 2 other plumbers. Shane quickly altered the boiler setting then checked all my radiators were balanced and heating up, even went as far as checking that there was no a blockage in them on his device. I cannot thank him enough, for his professional and honest service. I will 100% use Kraken Plumbing again and am arranging to have my boiler serviced through them. Good to know there are still honest and reliable trades people out there, that also take the time to explain. Thank you!