JMR Heating Services Ltd

We chose JMR because of the online reviews and started the project confident we had made the right decision. Unfortunately, our experience was very different. We hired JMR to install a complete heating system throughout our home, but the project was disappointing from start to finish. For a project of this size, we expected experienced tradespeople, clear communication, and effective project management. Instead, much of the work appeared to be carried out by relatively inexperienced staff, with limited supervision. Communication was the biggest issue. Decisions that affected the finished installation were made without consultation, and we repeatedly had to ask for work to be undone and corrected because it had been completed contrary to what was agreed. Many of the issues we experienced we feel could have been avoided with a simple conversation beforehand. Although the owner attended initially to discuss the project to obtain our business, the work was then left almost entirely to the installation team, and there appeared to be very little oversight. At times, it genuinely felt as though we were managing the project ourselves. Problems can occur on any large installation, but what matters is how they are handled. In our case, resolving issues took weeks, communication was poor, and at times our heating system effectively felt unusable due to the noise it was making. JMR on several occasions blamed the noise from the radiators on the materials they are made from. However it was only after the boiler manufacturer sending an engineer out was it I identified that JMR failed to add inhibitor to the system causing gas build up & the noise we were experiencing. Following the addition of the inhibitor there was no further noise from the radiators. We ultimately paid another heating engineer to correct some of the installation issues because we had lost confidence and did not want JMR returning to carry out further work. Another disappointing aspect was the payment process. While we were abroad on holiday before the work began, we were contacted and asked to make a 50% payment before commencement of the work. We appreciate that requesting a deposit is common practice; however, this requirement was neither included in the quotation nor communicated to us beforehand. Had we been informed in advance, we would have arranged payment before leaving, as being abroad made transferring a large sum from our bank considerably more difficult. We were then asked to make a second payment partway through the installation, again without any prior notice. Finally, less than 24 hours after the work was completed, we received both calls and messages from the owner requesting payment of the final invoice, despite the invoice clearly stating that payment was due within 14 days. We settled the invoice well within those terms, making the repeated requests for payment feel unnecessary and inconsistent with the company's own payment conditions. Based on our experience, we would not recommend JMR. A project of this scale requires experienced supervision, attention to detail, and proactive communication. Unfortunately, we felt all three were lacking, turning what should have been an exciting home improvement into a stressful and disappointing experience.

We can't speak highly enough about James the owner and Beth. They were absolutely fantastic when we went through a week of hell with Utility warehouse. James was friendly, competent and went above and beyond to help us in restoring the gas supply in our property. We're planning on having some more work done in the new year and highly recommend James and his company.

Leak sorted quickly and efficiently. JMR Heating were able to send someone out the same day to fix a leak from the bath - they also checked what was making it drain slowly. An effective service, excellent communication and a fair price.

We had an issue with our boiler that was discovered at 07:30 resulting in us not getting any hot water at all, by 9am on the same day James was round and fixed the issue! Amazing communication & customer service, couldn’t recommend JMR heating services enough. Thanks James

On finding a considerable leak we contacted this company and they arrived very promptly. A delightful young man found the problem, replaced some pipework and made sure al the pipes were running cleanly. He was a credit to the company. The price was also reasonable. We will definitely recommend and use again in the future.

Excellent service. Responsive. Friendly. Punctual. Went above and beyond by clearing away some ivy that was blocking the boiler vent (after discovering it was contributing to the problem). Would highly recommend and trust again. Thank you

James and his team are organised and responsive to requests for help. I have benefited from their good service on small fixes and significant plumbing work in a kitchen revamp.

Sorted our boiler promptly and left everything spotless. Properly top-notch service.

JMR Heating recently fitted a new boiler for us - we were very impressed with their quality of work and customer services. Would highly recommend

The water heater in the kitchen started leaking leaving the volunteers in Ware Museum without hot water to wash up. JRM came and replaced the faulty unit the day after we contacted them. The plumber arrived on time, carried out the work efficiently and there was no mess for us to clear up. Good service all round and I would definitely use their services again.

Rang as had problem with my water tank overflowing , engineer came round within a hour installed a new ballcock which fixed the problem . A first class service at a reasonable price , would definatly recommend them

Great company to deal with. Called JMR Heating for a quote to replace and relocate a boiler for us and within a couple days I had it. The young lad that came to carry out the work listened to our requirements and was very professional, considerate and knowledgeable. Being in the trades myself this is a 5 star company from start to finish.

Outstanding, thanks

Easy to book appointment. Had 4 appointments: Assess problems, full strip down service, additional parts needed replacement and follow up. All met on time, very polite professional plumbers. Extremely tidy. Final call was because the heating didn’t appear to work. Called them Friday night and the director came 1st thing Saturday morning. Was no fault and all is working well. I will use their services again. Admin and customer service is excellent.

Had a leak in my ensuite with no visible access to pipes. Jack was able to access and fix the problem without damaging and/or breaking any tiles or plasterboards which is what I had feared would have to happen. Left the bathroom as good as new....

Excellent work, very friendly staff, highly recommended , was able to install new ideal boiler within days

Excellent, efficient and wouldn’t hesitate to use again.

James helped me out on several occasions. He is reliable, and sets your mind at ease. Power flush performed and heating kicked into action. Fabulous local company.

We experienced a loss of heating and hot water on a cold winter day. James arrived as quickly as possible. Although he had not previously worked on our system, he efficiently identified and resolved the fault. James demonstrated a high level of professionalism and was extremely helpful, clearly explaining the issues. James' excellent service has left a positive impression, and as a result, I would consider switching our gas and heating services to JMR.

Couldnt recommend enough, really punctual, friendly and efficient with great aftercare. Would use again in a heartbeat.

Called James out today, turned up early, done great job changing dropping tap. Very happy, clean tidy job, would recommend.

Very good service indeed. Called JMR services to fit a new boiler condensate pump when the insurers refused to! JMR came round ahead of time, fitted the new pump promptly and left taking the old one away. Based upon this experience I will definately use them again if needed.

New boiler installation. Friendly guys, tidy workers, great job and fair price. All you can ask really!

I dont leave reviews ever but this company needs to be given credit were credit is due. My wife was 7/8 months pregnant we had just bought a house and the boiler decided to pack in. Rang a few companies looking for prices and was suprised how expenvise it was. Was recommend JMR by a local and they came in with a lower price. I told them when i needed it done by and they finished everything just in time for our new baby. They worked clean and efficiently, plastic down, cleaned up after themselves and done an amasing job. I have already recommended them to family and friends. The lads they sent out were really nice and made my wife who was about to pop so at ease. I have had them out for other works and have had different lads who are all very nice and professional. They also never try and up sell you or try put in hidden charges. Would give them 10 out of 5 if it would let me.

A first class service from first booking to james turning up . Really helpful and knowledgeable. Nothing was too much trouble even when having to return the same day to clear up a fault. Would throughly recommend this company.

Fitting a LPG Boiler

Cannot fault the courteous and prompt service of JMR Heating. We had a problem with a blocked internal sewage pipe leaking into our garage room. Quickly sorted with the unexpected bonus of the work being completed with the removed boxing put back in place. Work was completed efficiently and thoroughly tested. Most impressed. Shall definitely use again, if needed, and have no hesitation in recommending this company to others.

Exceptional service! Less than 30 minutes from my phone call the plumbers arrived on site. Very professional and polite. Problem fixed within 30 minutes. First class service. Highly recommended.

The whole process from booking the appointment to making payment was very efficient. Jack and James serviced our boiler and were on time, professional and did a great job. They also gave us a summary of what they did and what might be needed in the future. We will definitely use JMR Heating Services again.

Had a new boiler fitted by JMR and they were punctual, efficient and everything done to a high standard. A very competent company i will certainly be using again.

James has been a life saviour this morning. We’ve had a few days of cold showers and lots of issues with our boiler, James showed up and came up with a solution, sorted it out like no this was too much trouble. Thank you for your help, again! 🙏

Thanks James for sorting out my new boiler - very efficient and helpful.

Our boiler was serviced this morning. James was punctual, polite and efficient. The service was routine, but my confidence in James' approach and attitude prompted me to ask for a quote for further work to be carried out. The (competitive!) quote came back within minutes of him leaving, and I was offered the next day for the work to be completed. I strongly believe in the ethics of using local business services when possible. My experience of this has been mixed with other companies, but James and JMR Heating will continue to be my go-to service engineers in the future. 100% Recommend.

Great company , good swift service with up to date knowledge of today’s regulations and new products . Would definitely recommend for all you plumbing and heating needs

James and his team have done various general plumbing repairs and also serviced and repaired our gas boiler. They are knowledgeable, polite, on time, tidy and efficient. Excellent services strongly recommended.

I was delighted with the great service. The engineer arrived 90 minutes after I called as I was worried about the pressure in my boiler. He diagnosed the problem straightaway and fixed it. I’m very relieved and grateful

Had a car charger installed today but the installer hit a gas pipe with the drill. Within 1.5 hrs of calling JMR, the gas pipe was safe, repaired, tested and back to normal. All while the car charger was still being installed. Very pleased with the response, 2 young lads were polite and didn't waste any time. The Electrical was also pleased to be leaving without the gas pipe fixed. I am pleased with the service and using local is always best.

We had to have a new boiler fitted after ours completely packed in. The team were very professional and did a great job, considering we are grade 2 listed and is notorious for being a nightmare. But it all went smoothly thanks to their great work. I have had them back on subsequent years for the service and I cannot fault them!

Moved into a new property on a Friday afternoon to find no hot water and the boiler not working, being an oil boiler it really wasn’t easy to find anyone to fix it. Called JMR and they had someone out to us within half an hour! Required parts and now all fixed and working. Brilliant service and well deserved 5 stars!

Excellent service from James and his team. I presented them with an 8ft long 1/4 tonne cast iron rad that they removed took off site for renovation elsewhere, and returned/refitted. They came back twice without complaint to fix a weeping joint. Superb professional service throughout, great communications and reasonably priced. Thank you!

Had a Leak on our park home James Morgan came and repaired it for us and was very friendly and helpful. Wasnt easy getting under the home we really appreciate what James did for us. He left us his card and will definetly be using James again. Thank you Barry and Dee Jaggs 7 Ashleigh park, Barwick, Ware

Leaking tap. Came out within 1 hour, assessed the problem and purchased and fitted a new one. All done within 2 hours. Very efficient service.

Great service from James and his team. Full heating system installed, professional neat tidy job highly recommended.

Brilliant first class work by very polite and friendly young men, required two attempts to sort an issue with wrong igniters but kept us informed and fitted around our work commitments great work

The service provided was excellent and would recommend your company to friends

Lovely guys, James came to check out the issue and managed to get team to fit me in the next day. Very professional, clean and excellent job done at very good price for the work involved. Highly recommend

Very professional service from James and his team. Our oil fired combi boiler completely broke down beginning of December & James quickly attended to provide a price to replace it and then booked the install for the following week. The guys on the team are very polite & helpful, making sure everything is left clean & tidy. Any queries/questions we had were very quickly resolved & communication from the office was very efficient. All in all, very happy with our new boiler & the service provided. 😊

Great team and great service. Can’t recommend enough!

Booked in quick, easy service, would highly recommend

JMR provided an efficient service and had a brand new boiler connected and set up within the day. Would definitely recommend!

I was very happy with the work carried out by JMR Heating in the fitting of a new boiler and radiators. The team worked very hard, left no mess and were very polite and helpful. I would highly recommend them

We have been using James, Aaron and the team for various plumbing projects since 2020 and have always been impressed by the professional attitude and high quality of their work. I have no hesitation in recommending them.

Great reliable service from JMR , very polite they couldn't do more for us will be using them again for sure i highly recommend them.

Had rats chew through two water pipes in my bathroom wall, within 24 hours the guys at jmr had the wall cut pipes replaced and boarded back up ready for plastering! Couldn't recommend them enough!

James and his team are brilliant. We had a new boiler installed and pipes replaced after our old boiler gave up. He was quick to provide a price and then booked the install promptly. The lads who fitted it were very polite and clean and worked around a busy toddler household! We are very happy with our new boiler and always recommend JMR to all our friends.

JMR Heating Services are excellent. I use them all the time in my business and personally when I need work done at home. Couldn't recommend higher!

Came to replace a faulty tap. Booking an appointment via the office was simple. On the day they arrived at the agreed time and carried out the work cleanly and efficiently. Would recommend.

You’ll always be in good hands with JMR! James and his team are super knowledgeable and efficient, going above and beyond expectation. From routine services to big projects, JMR have always provided a great service and competitive pricing. I’d have no hesitation in recommending! Keep up the great work JMR!

I have installed a gas boiler and did some gas pipe work with James and his men. Very good quality, excellent service, fast, clean and very competitive price. Thank you very much and highly recommended!

I've known James for over ten years and the quality of his work is consistently good. His diagnostic abilities are first rate and his boiler pipework is a work of art! Would thoroughly recommend.

James and his team are professional and support us with a full spectrum of design and installation. Always looking to improve and assist in us achieving better results for our customers.

"I've been using JMR Heating Services for all my plumbing and heating needs, and I can't recommend James and his team highly enough. They installed my boiler and have been maintaining it ever since with exceptional professionalism and attention to detail. Their service is always reliable, and they go above and beyond to ensure everything is running smoothly. It's a relief to know that my heating system is in such good hands. Highly recommend!"

I’ve been using JMR for many years now for anything from a routine service to a full boiler change. James and his team are fast, reliable and friendly. I take great comfort in knowing James and his team are on hand to deal with any problems that may arise. All for a competitive price. Not only the best in ware but the best in the county

I had an emergency with my boiler which meant I needed a new pump and PCB, I called James at JMR and within an hour he had come to my house to diagnose the problem and get the spare parts needed to repair the issue straight away. Highly recommend the professionalism and efficiency of this company.

Had boiler installed approximately a year and half ago. Excellent service, quick, attentive and very thorough; especially taking care that everything was good for the family. Recently (October 24) part of the shower was playing up (seperate install not JMR) but JMR guy came quickly same day of my call and fixed the problem and didn’t charge anything. Leaving with - contact him if any further problems. Superb service!

James and his team do a wonderful job of taking care of our multi tenanted office building. He arrives promptly to call outs and carry’s out repairs cost effectively and timely. I would highly JMR Heating for all commercial projects.

Needed a tap, toilet and shower sorting as not working. Called up, booked in an all sorted with a couple of hours. Very easy to deal with and very happy with the work. Would definitely recommend

Called James last night about our boiler that wasn't pressurising. He made contact this morning and was at our property 1st thing, before heading to his other jobs. James always gives fair and honest advice and will always find the best solution, but always considers the financial cost to the customer. Can always rely on him and his team. Thank you!

Really pleased with our new boiler, controls and additional plumbing work that James and his team completed for us, from initial quoting, through to installation and aftercare. James was able to make some very useful suggestions, which in turn made it easy for us. Highly recommend James.

James and his team are amazing! We have used them on many occasions and they are always on time and the work they have done is exceptional. Their service and aftercare is great and i would highly recommend them.

Very impressive job, very diligent and professional. Would definitely use again.

James and the team have been fantastic when sorting out all my plumbing and would highly recommend them to you all. Great service and quality work

Very impressed with JMR. Very professional and Aaron was efficient, polite and made sure everything was tidied and working before he left. Would highly recommend JMR. Great work from great team from start of job to finish!

Was recommended James (JMR Heating Services) by a friend as our old boiler finally gave up! James and his team designed and fitted an amazing new system which was all done with the upmost professionalism, quickly and with a minimum of disturbance whilst his communication was excellent! Highly recommended 5 Stars⭐️⭐️⭐️⭐️⭐️

We have used James and his team on two occasions, first to fit a new boiler and secondly to remedy an issue with water pressure in our showers. On both occasions they were very professional, efficient and tidy. I would highly recommend them.

Highly recommend using JMR Heating Services Ltd! James and his team were very professional and provided an excellent and friendly service. Arrived on time to fit a new boiler and their quality of work was outstanding! The office staff were also very helpful and professional. I will definitely be using JMR Heating for all future works!

James and the team were fantastic from start to finish. The team fitted a wet underfloor heating system and replaced a boiler from start to finish. The entire project was well organised and executed to a very high standard. We was on a tight time frame due to the next trades coming in straight after the floor screed has dried. 5 star, highly recommended

Had a complete meltdown when I suddenly lost all water in my bathroom, rung JMR and within one hour an engineer had attended investigated my problem and resolved the issue. Polite and friendly James explained it was the cistern, fixed the problem and restored water and pressure to all of the taps. Following a very disappointing call with my existing plumbing service provider I will be switching to JMR when my contract expires. Would wholeheartedly recommend this company to anybody looking for a great reliable service.

Competent and professional engineers - came when they said they would and I feel I got a much better job than with others I have used. Hard workers who took a pride in their work. Certainly recommend and use again.

I’ve been using JMR Heating Services since I moved into my flat over 4 years ago. I’ve always found them the be very professional and deal to with my issues in a timely manner. James and the team have always been very approachable and patient when dealing with my enquiry’s and questions from initial diagnosis to completed work. Would highly recommend JMR to my friends and family.

Reliable, friendly staff and completed the repairs with no hassles or hidden costs. Highly recommend JMR Heating services.

James and team have installed and serviced a new boiler, installed an en suite, and various other work as part of a renovation. Each member of the team we've met has been friendly and professional, and they leave the house spotless every time. The booking / invoicing etc has been noticeably professionalised in recent months too.

Brilliant service, Rapid response to help me with no hot water James fitted around my work hours and came and fixed the problem quickly- highly recommended

Fantastic Service, each and every time. I have had to rely on JMR twice as my Fill Valves in the upstairs and downstairs toilet broke within a few months of each other. Within the same day on both occasions I was provided with a new fill valve and back up and running. Both visits have been carried out in a very professional manner and the toilet-rooms have been left as if nobody had ever been there! I cannot recommend JMR highly enough, absolutely faultless.

I run a training centre and have known James since he left school and came to us to learn plumbing and gas, I have had hundreds of students but James has always been exemplary, so much so that I used JMR to install my own bathroom. All the boys are highly skilled and professional and I have very high standards!!! I couldn’t be happier and highly recommend James and the boys at JMR for all you plumbing and heating needs x

James came to our property to undertake a routine boiler inspection and quickly identified a serious fault that required immediate / urgent remedial action. The next day, our boiler was replaced for new and we and our landlords could not have been happier with the work undertaken and the timescales taken. Absolute top professional in his field and highly recommended.

Fantastic service, new boiler fitted quickly and efficiently. James and his staff are amazing would 100% recommend this company!

I had an oil tank installed and new oil boiler. I live in an area with no gas and had been battling the increasing costs and fortnightly cylinder deliveries. What an amazing difference this has made for both ease and cost savings. The installation was completely pain free as the team were all professional and so organised. Nothing was too much trouble and everything required was explained to me. It was a very tidy job and every time I put my heating on I’m grateful.

We use the services of JMR heating at our public house in Ware. The response to any request is always timely and the work is carried out to a high standard.

Excellent service from James and this team - highly recommend, great quality and finish, team always very professional and polite. Fitted a complete new bathroom, downstairs toilet and sink, updated the plumbing system and new boiler. Thank you James.

Had a problem with my gas at home James had it sorted out immediately knew exactly what he was doing and very professional can’t rate him highly enough

We was left without heating and hot water on Friday afternoon due to a fault with our boiler. James at JMR heating services came to us within an hour of calling him and diagnosed the issue to be a broken fan. By the following morning this issue had been resolved and a new fan was fitted. Thank you for a quick turnaround and a very professional service. Can't reccomend enough.

We’ve being using James and his team for 5 years now. They are reliable and trustworthy and always do fantastic work. Cannot recommend them highly enough

Did a service on my dads fire and boiler said we needed to get the chimney swept. He said he couldn’t get his chimney guy out for 4 weeks. We sorted out the chimney sweep the next week called him back to pop back as he was passing to switch it back on as he had said he would …. No answer several messages left. He then said he was away until 8 jan and we would have to wait until then for him to diarise and get back to us. So leaving a pensioner (who we explained to him has had pneumonia twice) with no fire. 11th January no message ignored phone calls again so we got another engineer involved. Pleased to let you know all sorted the next day! AVOID takes your money and does not return!

We had another company change some parts on our boiler which didn't fix the issue. JMR came out and diagnosed the fault within 5 minutes. After the part swap we are back up and running! Great professional service.

I had a completely new bathroom fitted. This involved going back to the brickwork to start from scratch. This involved a number of different phases to complete the work. The boys did an excellent job and couldn’t fault the work. To say we were pleased would be an understatement. A seriously great job and would highly recommend JMR Heating Services ltd should you want a new bathroom. Our old boiler system finally gave up in a really cold snap. The owner came out to check and confirmed it was time for a new one. A new one was fitted and a thorough flush of the system and a new Worcester boiler system fitted. The radiators had thermostats fitted which they didn’t have. The boys did an excellent job and I would highly recommend them should you need any work done and they are local!

Great service with JMR as usual. Our old boiler gave up and we were left with no heating. A very quick turnaround from the lads and a new one was fitted without any fuss. Top work.

James has been out to my oil boiler today when it stopped over the weekend. Lovely helpful. Highly recommend.

Called James out to my Nan’s boiler he was excellent. He arrived and fixed the boiler so quickly was so impressed. Would 100% recommend.

Had a problem with my boiler and they sorted it the very next day. Great service and would recommend.

I required some very overdue boiler maintenance, JMR heating were easy to organise and extremely good at updating and then expediting their visit. Mark was polite and professional ensuring he explained everything he was doing and why, great service and would book again. The poor guy even put up with our annoying Spaniel!!

James had fitted our new boiler last year. We were very happy with his work and of his team. On this occasion he came out on a Sunday as the hot water wasn't working and got it going again. I can highly recommend James and his team.

James Roy completely replaced our central heating system including boiler, rads and controls. We have been pleased with it ever since. He later installed a water softener device and has carried out maintenance of the boiler and freeing of stuck radiator valves. We are pleased with the services that James provides.

I previously left a negative review due to the lack of contact (not calling back as promised) and as a result I found an alternative plumber. James has had the courtesy to call me back today and explain that for the past 3 weeks he has experienced considerable problems with his phone. As a result of this I have changed my review from 1 star to 3 stars. Please bear in mind that I cannot comment on his workmanship as I had to use an alternative due to the telephone problem he was suffering and under the circumstances I consider this to be a fair review.