Village Heating Co
4.8(41)Uckfield • MCS • OFTEC




Services
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Power flush
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Heat pump installation
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Heat pump servicing
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Reviews
4.8
Village Heating Co is described by reviewers as a polite, friendly and professional firm, with several praising engineers who arrive on time and explain the work clearly. Jake is singled out for fixing an antique brass bath tap and for first-class boiler servicing, while Steve is praised for persistent work on an old boiler and for servicing. Felix is repeatedly mentioned for diagnosing faults and fitting replacement parts, and is also named in reports of a boiler replacement and an oil boiler upgrade. Office staff are called easy to talk to and helpful with booking, and one reviewer reports a new boiler fitted within 10 days. One reviewer says they were left unimpressed, another calls the service disgusting and says to avoid the firm, and a further reviewer mentions a tank filter being left in the garden and dissatisfaction with spare part prices.
Kudos to Village Heating/Plumbing (East Sussex) ! We had an antique brass bath tap that had worn through with no obvious replacement parts to source. Either rip out and start again, or find a way to fix and Jake from the valiant Village Plumbing team found a creative way to fix, repair and put back to full working order. A much better and cost effective solution - so massively appreciated support here !
The boiler service carried out by Jake was first class. He was prompt and very professional. He gave a very clear description of the work he would be carrying out, including extra work I requested, and answered my queries clearly. I now feel well prepared for the approaching autumn and winter months. I have used Village Heating for boiler servicing for many years and recommend them unreservedly.
Great service as usual from office team through to engineer. Highly recommended.
VHC had been recommended by neighbour. I booked repair to outside tap and boiler service in next few days.. Very efficient admin. and the men for both jobs were polite, friendly, efficient and tidy. We will certainly use again.
Village Heating has been servicing my oil boiler for many years now. I have found all the engineers to be very polite and friendly. Jake who visited me today to fix a leaking isolating valve did an excellent job in solving the problem. An exceptional company who have never let me down. I highly recommend them.
Steve is extremely knowledgeable and a great person to do business with I certainly give him 10/10 +++++++
Very pleased with my boiler serviced by Steve 19th May. Village Heating Ltd. Only 3 years old, but he cleaned it thoroughly! Thank you.
Exceptional work by Steve the engineer who came to repair my leaking boiler and after 6 hours managed to completely replace many parts satisfactory
Excellent service from Steve Bashford.Went the extra mile for a really old boiler.Much appreciated.Hope you have other engineers who put the customer first without trying to flog new boilers.His attitude was if it ain't broke don't fix it.Love that response & will use them again.No question.
Fantastic service. Steve was able to find the problem with my boiler, ordered a new valve and fixed it. It's an old boiler and I suspect someone less experienced who had not worked on that model before would have given up and told me to get a new boiler. 100% recommended, really happy.
Yearly sevice on boiler. Jake arrived on time,very polite job done and dusted.
Boiler replacement went really well. Felix coordinated everything. Everyone turned up on time and were really professional in their work and friendly. Felix found water in the oil tank and sorted it's removal.
The service I have received from this company has been excellent from start to finish. From Darren, the owner to Alison in the office to the James, the engineer who installed my new boiler, they were all polite, friendly and efficient. I was not the easiest of customers, changing my mind on things and probably being a bit of a pain but Alison couldn't have been more polite and understanding. I would not hesitate in recommending them to my friends and family!
Fantastic company, would highly recommend! After attempting to repair my old boiler and finding it was actually beyond rescue, Village Heating very quickly organised a visit for a quote and then fitting of a brand new boiler within 10 days. Jamie, their engineer, was great, he worked carefully and respectfully in my home and created the neatest pipework I've ever seen! I couldn't believe how much work he did in one day; the electrician was booked ready for the second day and it was all done in no time at all. The ladies in the office were very easy to talk to as well, they actually told me I had an immersion heater, which was great news when I thought I had no hot water!! A new boiler installation can be a daunting prospect, but the team at Village Heating made it easier than I had expected. Thank you!
VH put up our solar panels. Planning, installation and after care was superb. We can thoroughly recommend VH. They even arranged the scaffolding company who were very professional and quick.
We had an odd problem - hot water getting hotter and hotter, but boiler controls switched to off. We didn't dare switch the heating on, so thought we'd be faced with a very cold week ahead. We called Village Heating on Monday morning & they managed to get someone out to us that day. Felix instantly diagnosed the problem and replaced the faulty part. Excellent service. While he was there, I mentioned another small (but not urgent) issue with a radiator - again, he knew straight away what the fault was & has since been back and fixed it.
What a wonderful company. From the engineer Shaun to Alison in the office they were so kind and understanding and went out of their way to sort my boiler out. Which they and I thank you
First time ‘boiler service’ from VH and was suitably impressed with Felix. He was prompt, extremely professional and knowledgeable; together with being friendly and respectful. A definite 5 star review and would definitely use VH again and recommend.
Excellent work on replacing an old oil fired boiler with an up to date system, done to budget and schedule. Impressive work by Felix, who was on site for all five days, and Craig for one day. Both were a pleasure to have around.
We had an issue with our rather old boiler or timer and made an appointment with Village Heating to come and have a look. Felix arrived on time and did a very thorough job, giving it a good service as he went and ascertaining the problem was a stiff valve. Job done with charm and professionalism. Thank you.
Faultless service. Boiler needed urgent attention. Called mid morning and Felix arrived mid afternoon. Sorted the problem quickly and was very friendly with it. Would strongly recommend.
Cannot fault service provided by Village Heating and in particular one of their engineers called Felix - so obliging and helpful. Would thoroughly recommend Village Heating they never let you down
Village Heating we recommend highly and will continue to use.
Amazing service from Village Heating. Boiler went out of action overnight, phoned Village Heating at 8am the next morning and engineer arrived at 10am. Felix was professional, courteous, friendly and really knows his stuff. Turned out I needed a new pump which Felix already had in his van and promptly fitted - boiler and heating back up and running in an hour. Highly recommend.
Village Heating installed an ASHP, Solar PV and batteries for us in the summer and asked if it would be okay for us to be used as part of their yearly MCS inspection. You know you've chosen the right company when the inspector says 'I wish all installers were this good' a great investment and a great company. Well done to all at Village. Top class and outperformed their great reputation.
Village Heating are amazing. Super quick to come out when help is needed. And their engineers really know their stuff. I have used many heating companies over the years but Village Heating are the best by a long distance. Special shout out to Felix who was excellent - calm and knowledgeable - all with a great manner.
Very good. Ordered the parts and repaired.
Very polite very helpful
Felix has just completed a boiler service for me, he arrived on time, was polite, carried out the service quickly, efficiently and cleanly. What more can I ask, very pleased with Felix and Village Heating Company!
Village Heating sent out Felix who was very polite and helpful. He explained the issue - bad news - new motor!!! However he tried an interim fix & it worked. Will come back on Monday to fix new motor. All very efficient.
I was impressed from the outset. A company that wanted to help me providing very prompt response and professional service.
Don't confuse this company with VHL. The first time I used them, the engineer replaced quite a few things, including the tank filter but just left that in the garden beside the tank. I'm told he no longer works for them, which is just as well since I put off calling them again in case he came. Our engineer was Stephen who was very professional and thoughtful - like taking smelly oil stuff round the house instead of stinking up the place. The only downside I would say is the price of the spare parts. Updating the review after a visit from Felix, I would give five stars for him. Friendly and approachable and didn't mind me looking over his shoulder. :-)
Really good, efficient, professional and courteous! Couldn't be more satsified🙂
I have been using the Village Heating Company for years to service the oil boiler at our previous property. Last week we had our old oil boiler removed and a new oil boiler installed in a new location. Both the Village Heating team that came and their electrician from Holland & Johnston were excellent and the job carried out to their usual great standard. Thanks!
Good company to deal with
Excellent service!!
Good food 😋 👌
Disgusting service. Avoid at all costs.
Area
Areas covered
Crowborough, Hartfield, Horsted Keynes, Ripe, Burwash Common
Opening times
- Monday8:00 AM – 5:00 PM
- Tuesday8:00 AM – 5:00 PM
- Wednesday8:00 AM – 5:00 PM
- Thursday8:00 AM – 5:00 PM
- Friday8:00 AM – 5:00 PM
- SaturdayClosed
- SundayClosed
Additional information
- MCS OFT-9816
- OFTEC
Also available in Uckfield
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