KD Jones Heating Engineers Ltd

Excellent local company. I had my boiler replaced and the job was done perfectly and very neatly. They went above and beyond as well — properly installing the expansion tank with copper pipework instead of the cowboy flexi-hose setup that was there before. They even replaced the washer in my toilet sink tap as a goodwill gesture and showed me how to adjust the communal hall door closer that had been banging for years. Fantastic service from start to finish — 10/10.

Incredibly disappointing. Left my boiler worse off than it started as it now has a leak! This was after they couldn't service it due to a fault (which is fair enough and they booked a repair visit the following week) but they left my boiler with a leak which flooded the corner of my worktop by the time I discovered it. I promptly cancelled the repair visit and said I'll just pay the call out. To be honest I'm disappointed they didn't even bother to reduce or waive the fee given what had just happened.

Immediate fantsstic service. Lovely people. Quality job at a decent price. Will only use them for more work.

Adrian fixed the issue we'd asked him to fix and went beyond that to ensure we had a really good long term solution.

Paul came along to help with some radiator problems. He solved the problems very quickly and gave me a patient lesson on how to avoid them in future. Will definitely use again.

Adrian is diligent and cares about getting things working again. Good investigative skills.

Excellent boiler installation by the engineer at KD Jones. He provided great service, explained everything clearly, and made sure the system was working perfectly. Would definitely recommend.

Josh arrived promptly, and serviced our boiler, cleaned the mega flow and checked all other vitals on our system. He was efficient, tidy and very quick. Friendly as well. Would highly recommend.

Excellent experience of servicing, flushing and balancing our heating system. Good knowledge and problem solving by Adrian. Thank you.

Can't recommend these guys enough... reliable, knowledgeable and reasonable. As a new oil boiler 'owner', I had no idea what I was dealing with, and I now have lots of knowledge! Thank you 😁

Great team. Professional, friendly and reasonably priced. Got that family feel

Adrian was very efficient, arrived on time and got the service done in good time. This is our first oil boiler and he spent some time explaining how it works which was very helpful. I’ll use again in the future.

Excellent service thank you

Perfect service by a competent and very cheerful technician ( Melvyn ). Highly recommended

Very nice man and did a great job!

Highly recommend KD jones. Mel always goes above and beyond for you & is a pleasure to be around. Also mel is great with my dog which is always a plus. Appointment was booked in fast and easy. Would never book with anyone else! Thank you for always providing great service.

Great service from the team

After an initial hiccup regarding an appointment Karl the engineer turned up on time. He was quick and efficient and was patient enough to answer all my questions. All in all a very good efficient service. I would highly recommend this Company

A Lifesaver in My Hour of Need Thank You Melvin! At 85 years old, waking up to no heating or hot water was more than just an inconvenience it was genuinely worrying. A dear friend recommended KD Jones, and I can’t thank kD Jones enough for sending Melvin to my rescue the very same day! By half past noon, Melvin was at my door, and within an hour, he had my boiler working again! He discovered the igniter needed cleaning, carefully took everything apart, and fixed the issue with such skill. What impressed me most was how he explained every step in a way I could understand never rushing me, always patient. At my age, you appreciate kindness as much as competence, and Melvin showed both. He’s a true credit to KD Jones, and I’m deeply grateful for his help. If you need an engineer who treats your home like his own, call them and ask for Melvin! Mr Raymond Bartholomew.

Melvin attended on time, a lovely chap and serviced our boiler expertly. We have used KD Jones for a number of years without complaint.

KD Jones have done a fantastic heating renovation. They replaced an old warm air system with a combi boiler and radiators. The service from start to finish was excellent . All the staff were friendly and polite and tidy with their work !! The aftercare is excellent too, with Melvyn returning to do a small snagging job again extremely efficiently and cheerfully!! I highly recommend KD Jones Heating and Engineering Ltd

Melvin was an absolute delight and went above & beyond to not only instal our new tap, but to fix various problems popping up along the way thanks to living in a very old house. He fixed everything and then explained in full what he’d done and potential future improvements for the house. An enormous help and a thoroughly lovely person.

Excellent service. The boiler was fitted with proficiency and in a day. The plumbers were considerate and professional. Sue, Westcott.

Excellent work and done to a high standard by Adrien and Leon

Adrian and Leon worked hard in scorching weather to produce a perfect job with a tricky location of a new boiler. I would have no hesitation in recommending them.

Lovely engineer, great service.

All people we have had in the house have been polite and tidy jons done well and within a quick time frame

Thank you Melvyn for carrying out my boiler service so charmingly and for answering my various boiler queries in a way I understood. And also for being so helpful with my other questions regarding the bathroom and my central heating radiators.

We experienced an excellent experience. The engineer was efficient, careful and informative. I would highly recommend and will use their services again

Very good service kept house clean when undertaking the works i would recommend 👌

Really impressed with this company, their customer service, the consultant Paul and the 2 engineers who carried out the work. The installation date was booked well in advance and they were on site promptly at 8am. Josh and Leon worked expertly and efficiently to install 11 central heating radiators and were friendly and helpful throughout. They left everything clean and tidy and KD Jones will be my 'go to' heating engineers in future. I have no hesitation in recommending them to all. Thank you. David ------------------------------------------------------------------------------------------------------ Delivering excellent customer service once more. After being impressed with the way in which K D Jones had installed modern central heating radiators throughout the house, I had no hesitation in using them to carry out remedial work on my gas-fired system. Although the 9 year-old boiler was OK, I’d suspected for some time that the system needed a power flush, so I engaged the services of K D Jones to do the work. Their engineer, Sean, arrived as planned, set up the equipment and explained what the work entailed. During the process he showed me how black the water was – despite the radiators being new – but also how the strong magnet in the machine was attracting a great deal of iron oxide from the sludge. He kept me fully informed throughout the process, during which he identified a problem in that sections of copper pipe were so blocked with iron oxide that the power flush couldn’t remove. He used a magnet to show how it was strongly attracted to the iron content in the copper pipe, especially at right-angle connections. He explained that the severely affected pipes needed to be replaced and liaised with his Head Office for the necessary work to be carried out as a priority. He also suspected the boiler’s Flow Switch may have been compromised and that it might need replacing. A few days later 2 engineers, Adrian and James, arrived to replace the affected pipes. They worked efficiently & skilfully and were friendly, pleasant and informative throughout. They also confirmed a Flow Switch had been ordered, but delivery had been delayed. They cleaned up everything perfectly before they left and promised to complete the work as soon as the switch had been delivered. Adrian returned a couple of days later to replace the switch, test everything and confirm the problem was finally resolved. I’ve posted this detailed review primarily because I’m obviously very pleased with K D Jones, but also to make people aware of what can happen with older central heating systems! David Goulding

Came out to fix non working boiler found faulty pressure gauge. Called to advise gauge was under warranty from 11 months before. They ordered and then fitted new gauge without charge. Honest professional company.

Very good, efficient job Installing new Vaillant Boiler & replacing 3 radiators. Many thanks to Paul, Sean & Leon. Highly recommended.

Came back to make sure everything was totally fine!! After a tricky diagnosis!

Lovely guy did a great job and sorted our many problems in one go. Thanks again Melvyn

Excellent friendly efficient service of our Baxi back boiler would 100% recommend, many thanks.

First class from start to finish. Adrian installed a new boiler for us and was charming, doing an excellent job. Very tidy as well. Communications throughout were helpful and speedy. Thanks everyone : Adrian, Kevin and in the office, Sarah and Janet, in particular.

Excellent work!!

The service engineer was brilliant, sorted out what was wrong and ordered the parts. The engineer was on time and no mess and I would highly recommend this company

Great job today completed by Melvyn. Replaced an inlet valve on my toilet. He works quickly and cheerfully. Recommended.

Professional, tidy and personable plumbers . Did a great job and cleared up after themselves

Absolute gentleman. Mel sorted us out and explained everything really well and was a pleasure. 5 stars all the way.

Melvin arrived to do our boiler service. He was very knowledgeable, polite, helpful and friendly. A real credit to KD Jones.

I've used KD Jones on 2 occasions, for a boiler service and some plumbing repairs. Both times their engineers arrived promptly and were a pleasure to have in my house. Their service is competitively priced and I won't hesitate to use them again for any other work as/when I need it.

Mel was great and I would highly recommend.

**Fantastic Service from KD Jones – Thank You, Melvin!** This morning I had the pleasure of experiencing an outstanding boiler service from KD Jones, and I felt compelled to share how impressed I was. Melvin, the engineer who visited us, did an absolutely spot-on job servicing our boiler. From the moment he arrived, it was clear that Melvin knew exactly what he was doing. He was incredibly thorough, ensuring every aspect of the boiler was checked and serviced to the highest standard. What really stood out was how he took the time to explain everything he was doing, step by step, and even showed me the process. This level of transparency and communication is something you don’t often see, and it made a huge difference. Melvin’s professionalism, expertise, and dedication are truly a credit to KD Jones. People like him are a rarity in the industry, and it’s clear he takes pride in his work. Thank you so much, Melvin, for looking after our boiler so well. We’re incredibly grateful for your excellent service and would highly recommend KD Jones to anyone in need of boiler maintenance or repairs. Look forward to seeing you again in a year's time for our next service.

Superfast response. Excellent service!

Adrian was an absolute lifesaver! He fixed my oil boiler at short notice and had my house warm again in no time. Professional, efficient, and friendly—couldn’t recommend him more! Also a massive thank you to Janet in the head office who could not have been more helpful.

Excellent service by KD Jones Heating engineers Ltd. Same day call out, fixed my hot water system and serviced my boiler. My engineer Melvin was great, polite and very knowledgeable. I will use KD Jones again for any future problems. Recommended company.

Excellent and prompt service. Engineer was prompt and efficient

I have used KD Jones for many years and always found them to be first class. Very pleasant and responsive engineers.

I was told someone would come at 9am. No-one arrived. When I rang, I was told I was now 2nd on the list, the driver was miles away and I should have been told 8-12. Unacceptable, I cancelled and booked with a reliable firm

Emergency call out and twice the tenant wasn’t there! They were amazing! Have been using KD Jones for 10 years and they have always provided a rapid efficient service. Would highly recommend and would use anyone else.

This firm installed our under floor heating 7 years ago and have given us super service since. The most recent example was when I left a message just before New Year. They called me as soon as the office opened this morning and the engineer was here by 10. All sorted 20 minutes later. Thank you !

please please please do not use this company! i had my boiler serviced by them 3 days after my boiler broke! a different company came and looked and said he doesn't know how it passed the test that there had been a leak for a while now and showed me the puddle inside my boiler. unfortunately my landlord still decided to go with KD Jones to fix the boiler. between them and my landlord i was left with no boiler for a month nearly, i missed time off work, i have a 1 year old and my daughter turned 4 while this was going on. i begged and pleaded for it to be fixed sooner but they couldn't do 5/7 of the days i wasn't working till that date (i am a key worker i couldn't keep taking time off work). i had to chase them to book an appointment which meant it being delayed. when their engineers came they was talking about going to the pub the whole time broke cups in a bucket full of baby bottles and didn't think to say a word. now they are point blank refusing to take any accountability saying i am lying. but that is fine. i will be going to the papers with the proof of everything, phone calls of me trying to reach you and contacting a lawyer. please do not use this company, how could you leave 2 small children that long and then not even have the decency to apologise.

Melvin was a complete star, friendly, efficient and speedy, he made our day.

The service was amazing. Melvyn was professional, friendly and did a great job. He kept me informed and set clear expectations. Thank you so much

Just had a boiler service and a small leak fixed, The engineer that came couldn't have been more helpful. he explained every thing he was doing and we enjoyed having him our house, he was very professional and friendly, A great advert for K D Jones

Very punctual, professional service from all staff at KD Jones Heating Engineers. Would highly recommend.

Thank you so much to Mel - prompt, thorough and friendly visit to service my boiler - having been told by another company replacement parts were needed - Mel just gave everything a proper clean and all parts were reusable so no replacements needed. Felt here was a company who do not rip their customers off and they would be my 1st point of contact for any future breakdowns - 100% recommend them

I was referred to K D Jones heating engineers by an electrician who recommended their work. He was so right! Efficient, Clean, Tidy and right on budget! Excellent service👍

Would highly recommend KD Jones. They were very professional and courteous. The work completed was to a high standard and in a timely manner.

Andrew from kd jones fixed a leak for me yesterday. Great service, arrived nice and early and save my kitchen from further flooding. Left the area clean tidy . Definitely recommend and I would use again. Thanks 😊

Great Service! Will definitely use KD Jones Heating again. Andrew was professional and solved the problem quickly and efficiently. 5⭐️

Great visit from Andrew today having been let down by two other companies. He serviced our Potterton boiler quickly and efficiently and was so nice to chat too whilst doing it. We will certainly be using this company again!

Great service from Andrew who came to assess my heating system and installed a new hot water valve. He worked out what it was and fixed it straight away. Very professional and friendly. Highly recommend.

Very helpful and professional, will use again..

Professional & polite engineer did a boiler service on my property. Would recommend.

Melvin was excellent . It was a tricky job with some unforeseen problems that he persevered with to overcome. A very good job. 👍👍👍👍👍

I met three of the KD team of plumbers on separate occasions.Each of them extremely polite and professional. The problems with my central heating were explained and what needed to be done to rectify the problem was carried out with speed and efficiency. I will certainly use KD Jones again and strongly recommending them.

Engineer arrived at the agreed time, was polite, tidy and knowledgeable and the issue was resolved quickly and with the minimum of disruption. Definitely recommend KD Jones and wouldn't hesitate to use them again

Still waiting.for resolution

Arrived on time, quite an abrupt engineer, the service had not been booked incorrectly, I had asked for a boiler and fire service, clearly my request had not been listened to. I had been booked in for a boiler service only. When I asked for the fire to be checked, he clearly didn't know how to service it and asked me where is the chimney, laughed as I said it didn't need a chimney, he rang someone about it and I showed him the paperwork showing these facts, he checked it, but in my view afterwards he shouldn't have done as he didn't know how to service it. I won't use them again, shame as when I booked they came across as professional.

Brilliant service from Simon the engineer, the man deserves a bonus! He was really friendly, funny and knew what the issue was after two engineers who visited previously had fobbed me off and didn’t seem to know what was wrong. Simon got my hot water back on after 13 days without it! I cannot thank you enough and I’m kicking myself I didn’t offer you a cup of tea! Haha! But Thank you again for such a friendly professional service!

Having had my radiators installed, the two engineers, James and Luke, are two wonderful young workmen. they carried out the job with gusto and enthusiasm; they are very friendly, efficient and also did a thorough clean-up when they finished. They even put all my furniture back in place for me. I would thoroughly recommend them and KD Jones for an excedllent service.

Superb service, very professional and provided in-depth analysis of my system issues. No pressured sales or inappro huffing n puffing. Fantastic team.

Excellent customer service, very polite and knowledgeable. Quick responses, high standard of work.

Appalling service, overpriced and never return call. Would not recommend.

Good service to get your business, not very good follow up service when issues were still arising. Such a shame as this then leaves the reminder as to how they are as opposed to the great service received at the start by Kevin.

Always experienced great customer service and a high standard of workmanship. Reliable.

Unreliable, over priced and don't do a good job. Never turn up on time many complaints from tenants

Thoroughly recommend this company. In my experience they have always been extremely knowledgeable, polite and professional.

Shocking experience. Terrible workmanship and some of the worst customer service ever experienced. Avoid them