Sureserve Compliance Central Limited
2.7(9)Stowmarket • MCS • OFTEC
Reviews
2.7
Sureserve Compliance Central Limited has drawn repeated complaints about missed appointments and poor communication: one reviewer said no engineers turned up or were assigned, another reported waiting in all morning only to find a letter saying their gas had been turned off, and a third said multiple appointments were missed before their gas was capped in freezing temperatures with young children at home. One reviewer said they had waited seven weeks for hot water pressure to be fixed and had no help from supervisors. Another said the company sent them a service letter, then denied sending an engineer even though they had proof one had attended. One reviewer praised a young gentleman called Codie who explained the work before and after, repaired pipes, fixed the heating and a radiator, and left no mess; another described staff as clean, tidy and helpful.
Been waiting 7 weeks for hot water pressure to be sorted takes 2 hours to run a bath had no help from supervisors I’m 63 years old not very happy with service
Sureservs sent me a letter down saying im due for a annual service a engineer came down on the 3rd of march 2026 and test me gas and heating a few weeks later i got another letter came down in the post sating the same thing im due a annual service i phoned them up and they denied ever sending down a engineer which i find it surpichous when i got proof that they did now im thinking of reporting this to the police or citazens advice to investergate this for me
Awful service, I waited home for my gas service appointment which was given between 8-12. At 11:20 I had a letter out through my door saying my gas had been turned off! I was home and no one knocked on my door or pressed my flat buzzer to even attempt to come in. Phoned up and was said I will be put as a emergency to turn the gas back on and it’s now been over 24 hours me my partner and 6 year old son have been left with no gas or hot water in winter!!
If I could give this company 0 stars I would. Multiple appointments no one has tuned up. They have now capped my gas in -1 temperatures with a 4 year old and a 6 year old in the home. When i called to enquire about the I was simply told to contact my landlord and no helpful or even polite advice was given. Will be pursuing with further complaint.
I have just had a young gentleman called Codie out from this company to do some repairs in my property. He is an asset to your company spoke me through what he was here to do, spoke me through after what he had done, sorted the Repair in the pipes, fixed the heating, sorted my radiator. Left no mess. What a well mannered, pleasant young gentleman 👏 customer service is in point.
Absalute shambles of a company always giving me appointments then telling me no engineers assigned to the job or just don't turn up . The amount of days of I have had to have and the money I have lost due to this company . What an absolute joke
Clean and tidy helpful staff
Area
Additional information
- Incorporated 1996
- MCS NIC-1120
- OFTEC
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