Hadfield & Britain Ltd
2.6(35)Stalybridge • APHC
Reviews
2.6
Hadfield & Britain Ltd drew mixed experiences. Some reviewers said engineers arrived on time and were friendly and helpful, and one praised a gas fitter as exceptional. Others reported engineers failing to turn up or arriving at the wrong time, with one saying a booked visit came at 8.05am despite a requested afternoon slot. Several complained about rude or aggressive engineers, including one vulnerable customer who said a representative shouted, refused to give his name and put overdue stickers on the door. Others said boiler and radiator faults went unfixed for weeks or longer, and one said a gas safety check left the boiler broken.
Thank you for a fantastic service today telephone conversation brilliant gas fitter exceptional job sorted brilliant service thank you to all involved.
I was dreading the engineer coming today due to the bad reviews but he couldn’t have been more helpful. Mark was in and out really quickly and was so friendly. Thank you.
Sick and tired of dealing with them, every appointment change gets changed to a date your not available. Engineers stink of body odour and take their sweet time. Avoid at all cost. Can't wait to sit around waiting for an early morning appointment to have engineer turn up at my door as I leave for work in the late afternoon. Absolute joke of a company
Just had a ton of abuse at the traffic lights off a bald angry fella driving one of your vans in Prestwich, clearly can't drive, likes to scream at women and every time he passes me at the lights sticking up the V sign and also taking photos, reg number mw24vjn... Wouldn't allow this cowboy in my house
I am absolutely appalled by the conduct of a representative from Hadfield & Britain who attended my property today. As a vulnerable customer on the Priority Services Register currently under NHS care for mental health, I have never felt more intimidated in my own home. The representative (identifiable by visible neck tattoos) was immediately aggressive, shouting at me and threatening to cut off my gas supply while I was mid-appointment. Even worse: Refusal to Identify: When asked for his name, he explicitly refused to provide it, stating he "didn't have to," which is a massive breach of safety protocols. Privacy Breach: I caught him searching through my private waste bins after I closed my door. Property Defacement: After I asked him to use the letterbox, he proceeded to stick "Overdue" stickers all over my front door, handles, and locks as a clear act of intimidation. Administrative Incompetence: While he claimed I had been messaged, their own HQ confirmed they didn’t even have my correct phone number. My neighbors witnessed this shouting and were disgusted by his behavior. I have full video evidence of the aggression and the "marking" of my door. I have reported this to my energy supplier, the Energy Ombudsman, and am seeking legal advice for harassment and property damage. Avoid this company at all costs—they have zero regard for safeguarding or professional standards.
Came out on the 25th to fix my leaking radiator-what a surprise its still leaking Absolute garbage company 🙄😒😒
Absolutely despicable service unprofessional and unreliable
Did a gas safety check and broke the boiler. Left and said “all done till next year” had to wait weeks for repair.
They employ some awful engineers, the engineer who deals with my local area for safety checkups is awful and I have to see him legally as I live in an apartment block. He will not stop talking about his personal life and things he has done to people when he had to, I am feeling so jaded by the lack of professionality. It would be nice to have an engineer to just do his job professionally and leave. Also the engineer became angry at the report of a possible leak from loss of water pressure, to the comment of it would take a dig crew to access the pipes and 'I am not going to be doing it!' I assume he is the only engineer for the area and for some reason refuses to come out if ordered to by the company, yet I do not give the work orders nor employ the gentleman. A very aggressive and unprofessional man.
One of your vans in charnock richard nearly knocked me over going too fast outside a primary school.
They split a gas safety inspection and an appliance service in to two days doing the same testing twice running up a tenant gas bill and charging the houseing twice for the same work expecting the tenants to lose even more pay by having to have twice the time of work that's if they even turn up on the day in the letter don't give a shit about how much money your losing as long as they are making money and get nasty when you complain
Very poor service !!!!!! The engineer has been coming in to my house for the 4 past years checking the boiler and still managed to broke so I have no heating and no Hot watter. Staying with boiler pressure dropping down the engineer came to check like 3 times and done nothing until the boiler totally stopped working. Now been a week with no heating and the part has been ordered , last Friday come to change it and there more parts needed to order so been left with more hot watter for 4 days as well. With Christmas coming in the next 2 days , expecting now to have christmas with more hot watter and heating, because the customer sevice is horrible and no guarantees as all. Very poor service the engineer very unprofessional and clearly not bothered about his job. Would not recommend this company for no one very poor customer service and just service in general .
Disgusting services engineers rude too busy scanning round house scruffy paint stained washed out black c clothing.
Pathetic!!! Nearly 2 years now for a radiator This year they have 4 times been "given" the wrong radiator to replace one they fitted incorrectly, twice Turn up when you inform them of days you are not free, Told on the phone "it is what it is" 3 times now. Are they going to pay my wages for taking days off, or having someone waiting in all day for them not to arrive Avoid at all costs, I've told the company I rent off that I will get my own fitted and send them the bill as these cowboys are not interested at all Customer service is pathetic too
This company are used by my housing association. Needed my kitchen radiator valve replacing as the heating was stuck on high and as a consequence using up a lot of my gas credit, unless I completely turned of my boiler. Appointment booked and I informed them that the engineer would have to come after 1pm, as like the majority of people I would be at work. No problem that would be noted. Unfortunately though when I arrived home a card had been posted by the engineer saying no one was home, they called at 8.05am 😡. Lack of communication by this company. Still waiting a week later for the repair.
First Class Service, arrived on time and fixed the problem!
Top quality service from the same man who has come for the last 3 gas safety checks. Very good customer service off him
Quick service
Excellent service. Always prompt and on time. Great communication and always easy to contact. Engineers offer advice and explain things well. Thank you
I've been waiting for a boiler repair since 10th of december 2021, it's now 3rd February 2022 and still the job hasnt been completed. Terrible service and lack of communications.
Waited in all day, phoned them three times and they said engineer was coming in the afternoon. He never turned up and nobody phoned me to let me know he wasn't coming.
Apart from running out of shoe protectors the gas man was nice. Thank you
Totally unreliable
Got the job done. 2 time around.
Hard to get in contact with them leave a voice message 3 calls made no calls returned .didn't turn up to appointment ... No call for cancelation either. Waited in all day using work holiday for a no show... Not best pleased one bit ..
Appalling service and don't deserve recommendations. 6 attempts made to book a gas safety check. Despite being told this was in hand nothing was followed through. I will give someone else my business.
They really just show up to your home without even calling to see if anyones in. Most of the contractors are always in a mood and never have time to explain anything!
Great service
Area
Additional information
- Incorporated 1976
- APHC
- Domestic work
- Commercial work
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