David B Francis
- Availability
- Emergency call-outs
3.7(22)Sigingstone • OFTEC
Services
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Radiator installation and replacement
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Radiator installation
Reviews
3.7
David B Francis has been used for boiler servicing, central heating work and boiler installations. Reviewers describe polite and friendly engineers and call the company reliable. One customer said an engineer attended on Christmas Eve and returned on Christmas Day to finish a repair, and another said a replacement radiator was supplied and fitted with only labour charged. Several reviewers report poor office communication, rude office staff, late engineers and unanswered calls or emails. One reviewer described the service as absolutely awful and extremely rude.
I have used DB Francis for a number of jobs on a renovation project and they have been brilliant every time. Engineers are polite and punctual and office staff are lovely too.
absolutely awful service, and were extremely rude. there was only one tidy bloke.
We’ve been using DB Francis for seven years now. First for servicing our ancient central heating system, then for installing a new system and radiators. That was two and a half years ago. We discovered we had a leaky radiator so gave them a call. They supplied a replacement radiator in a timely fashion and fitted it only charging for labour. We’ve always found the company to be reliable,and the engineers highly competent and polite.
If you're going to drive a big shiny black 4WD through the country lanes abusing cyclists on a Sunday morning, it's best not to have your business name plastered up the side of your vehicle. You don't call people out from a junction and then verbally abuse them. Good manners cost nothing. Bad manners mean your good customers go elsewhere. Large vehicles don't make a man but they do often mask insecurities elsewhere in your life.
Very good service
diabolical service ..engineers arrive late ,as much as 3 1/2 hours late.. no apology from miserable engineer , zero communication from the office staff and when contacted they lack customer service / people skills
The guys did a great job. But customer after service bad, office staff rude waited 2 weeks for a return phone call.
On Xmas Eve our boiler stopped working. After an emergency call to David Francis Co. an engineer called to find the fault but needed to return on Xmas day to complete the repair . We were amazed at this service and eternally grateful . This week they fitted a brand new boiler and again we are delighted with the work. Can’t speak highly enough..
First class service
Worked a miracle on our ancient central heating system & boiler. Excellent, professional service.
Couldn’t accommodate and really not that helpful on phone Never did get a response to my email hence the call.
Very friendly staff responded quickly to my call for help and sorted out the problem with a minimum of fuss. Always use them for the boiler service. Much better than British Gas
Always polite & helpful when in contact by telephone and easy to book an engineer who in turn in my dealings has carried out work to a high standard.
prompt, helpful and friendly. an overall excellent service
Just had our boiler repaired today, as our pilot light had gone out, we now have heating & hot water. Brilliant service.
Your driver playing with his mobile phone whilst driving in maes y ffynnon bonvilston at 09.50 am this morning , don't the muppet know that's ilegal ?
I just had a boiler fitted with this company. Couldn't be happier.friendly staff, very reliable and conscientious
Great company would highly recommend them. Honest and reliable
Possibly one of the worst companies I have ever dealt with. The installation was Ok in the end, but the admin and response to enquiries is dire. Not recommended at all.
Area
Additional information
- OFTEC
- Emergency call-outs
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