Shepshed Plumbing and Heating Ltd

I am writing to provide my highest recommendation for Shepshed Plumbing & Heating Ltd, who has been responsible for the servicing, maintenance, and upkeep of our home heating system and boiler. As a homeowner, reliability, safety, and prompt response times regarding heating infrastructure are of the utmost importance. Over the period they have looked after our property, Shepshed Plumbing & Heating Ltd has consistently demonstrated exceptional standards across all aspects of their service: Technical Expertise & Thoroughness: Annual services and inspections are conducted with meticulous care. Their engineers are not only highly knowledgeable and Gas Safe registered, but they also take the time to inspect every component, ensuring optimal efficiency and identifying minor wear before it becomes a costly issue. Promptness & Reliability: Whenever we have required emergency call-outs or routine appointments, the team has been punctual, polite, and exceptionally well-prepared. Communication from both the office engineers and the field technicians has always been clear and transparent. Customer Care: The engineers consistently leave the workspace immaculate, provide clear explanations of any work completed, and offer honest, practical advice regarding energy efficiency and system longevity. It is a genuine pleasure to deal with a company that operates with such high levels of professionalism, integrity, and technical skill. I would unhesitatingly recommend Shepshed Plumbing & Heating Ltd to any residential or commercial property owner seeking dependable heating and boiler maintenance services.

I am very disappointed with the service I received. I contacted this company to arrange a gas repair and we agreed on an appointment for Wednesday. Unfortunately, nobody arrived and there was no communication. I tried calling several times, but my calls were not answered. After eventually getting through, I was told that our appointment had been missed by mistake and that a new appointment would be arranged for today at 3:00 pm. Unfortunately, the same situation happened again — nobody arrived and my calls were ignored once more. I understand that unexpected situations can happen, but failing to attend two agreed appointments without any proper communication is very unprofessional and has caused a lot of inconvenience. I would not recommend this service based on my experience.

We noticed the pressure dropped in our boiler and had no hot water, Dom talked me through a fix filling was only a temporary solution, came out next day, we had a leak that we didn't know about - from problem to fixed in less than 48 hours. Well priced, very professional, would recommend.

Our boiler packed up during one of the coldest weeks so far this year and when we called this company they came and replaced it the same day. We were expecting to be cold and without hot water for a week but nope, couldn't ask for better service. Thank you very much indeed. Very decent workmen.