Shelford Heating Ltd

Shelford Heating has always been providing us with excellent service for the last 18 years.

Absolutely amazing!

A local business that doesn't want any new local business. Interesting business model.. Guess I'll use someone else...

Outstanding workmanship – this company cares about detail. Did an ASHP (air source heat pump) installation for us this year 2023 which works really well, and even the design and layout of all the pipework is a work of art. With multiple follow up visits to tune up the system, and continuous monitoring to find the optimal configuration. Always on time, always attentive to detail, and very clear and upfront on timelines and costs. 10/10 would work with them again.

Did a good enough job but extortionately expensive. Lots of hidden costs for parts, some of which feel like they should be part of the service…. £3 for a test strip! Surly that should be part of the service charge. They also quote everything excluding VAT which is infuriating given most people don’t have a way to claim VAT back. Thinking perhaps I should invoice them for the cuppa I made for the engineer. Will be looking for alternate next year as can’t be paying £400-£500 every year for routine service.

Very reliable excellent service. Safe thorough gòod quality boiler servicing. Friiendly staff with passion for their job!

Exemplary service from Shelford Heating. Air Source Heat Pump system installed in our Westmill home. We are very pleased! O&B King

Very good and knowledgeable

Great people

Excellent service the delivery driver was efficient friendly and helpful

Friendly and helpful team. Have been reliable and reasonably priced.

Always good service and helpful friendly staff

I have used this company for years. They always turn up on time and usually at short notice if required, they are professional and always come back with solutions not just problems, and they are honest about your options. Can't ask more than that.

I have had to call for help twice this year because of problems with an oil-fired central heating system. On both occasions Shelford Heating sent an engineer out within hours of my phone call, and each time he carefully tested everything and competently diagnosed the fault. In the first instance a replacement part was needed, and Shelford Energy obtained this and had it fitted within a week. On the second occasion, when the boiler was shutting down unexpectedly, the engineer checked everything, and finally diagnosed the cause which was easy to rectify without requiring spare parts. I have been a customer for several years, and my recent experiences reinforces my trust in the company.

I disagree with all these bad reviews. This is a family run business which pride themselves with a high quality of customer service. They are not overpriced, they charge the going rate for a plumber/gas engineer. All work is carried out by professionals. As per one of the reviews saying they payed the first hour but was done in 15 mins and couldn't carry out more work... if you took your car to a garage and they charged you for the first hour and was done in 15 minutes you wouldn't expect them to carry on doing things to your car. HIGHLY RECOMMENDED

Brilliant, we had a problem with our oil boiler tripping out for past 2 winters. Called up and had an engineer the same day. He diagnosed the issue quickly and had the part ordered and delivered and installed within a couple of days. Very professional, we have had real problems finding reliable heating engineers since we moved to oil in 2013 but now very confident that what was a massive issue with our home has been fixed.

Reported a faulty manual rotating timer on my boiler and to check the efficiency and option I have. Very responsive in getting a chap out to investigate. The chap who came said a new timer was needed but he couldn't do this. I asked what else he could do for the remaining 50 minutes of the hour call out charge and he said he could do nothing so I ended up paying £50 for a 10 minute visit and didn't learn anything that I didn't already know. I was also logged as a "difficult customer" for challenging the value of his visit.

Very quick response, friendly and helpful engineer, fixed the problem for me same day

Got a ridiculously expensive quote from these guys. £3600 for a new boiler install! Got a quote from another company same type of boiler with power flush and magnetic filter total price was £1900 and that’s for a Which recommended boiler. Obviously shelford heating are commissions based sales. Look elsewhere.

They fitted a new immersion heater to our hot water tank a few years ago which has always leaked since they fitted it, they never wanted to rectify this making it very hard to get sorted. Had a great BRITISH GAS engineer out who showed me the way shelford plumbing had codged it in, NO O’ring fitted ! Just bodged with some tape and some kind of paste. BAD BAD VERY BAD service. Would really recommend using anyone else but these cowboys.

Poor customer service and a lot of hidden costs which they sting you for later down the line. Every time you speak to them on the phone they sound grumpy and generally unhelpful. Not planning on using them again going to find a local engineer.

Positives: Staff are friendly and polite. Negatives: You are not their priority. Unable to commit to a date and time, unable to work outside of normal working hours, unreliable. If all you need is servicing then by all means they do a good job, if your boiler conks out, unless you can stay at your house day after day waiting for them to phone up 1h before they come then get someone else to come and fix it. We've been waiting over a month now to have heating again and it’s the middle of winter. Will not be going with Shelford Heating again.