Prestantia Property Service Limited
4.7(33)Redditch • MCS • RECC




Services
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Heat pump installation
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Solar thermal installation
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Reviews
4.7
Prestantia Property Service Limited is often described as friendly, polite and easy to deal with. Several customers have used the firm for years for boiler servicing, repairs and installations, and some say they would recommend it. A few reviewers mention tidy work and clear explanations from the engineers. One customer reported poor communication and long delays during a heating system replacement, and another said faulty work cost hundreds of pounds to put right. Another reviewer said a quotation was never provided after a long wait.
Prestantia replaced my boiler and removed a connected solar thermal water tank that was part of the main heating system. They knew exactly what the system was and was able to advise on what to do in regards to it. The company was incredibly patient when waiting to hear back from my shared ownership and honoured the original quotation price. The employees that came in to do the work were courteous, explained everything they were doing when asked and tidied up the pipe work that was there. They even removed a lot of unnecessary pipes that were no longer needed. Incredibly impressed and happy with the work they did.
Such a fantastic business, we've used them many times now and always so friendly and professional from first booking to job completion. Helped us out recently with some urgent work also and always there when you need them. Thank you Prestantia!
After many visits from other heating engineers the service engineer that came today was superb He was considerate and kind and showed professionalism in resolving the problem He kept me informed as he could see I was anxious to get the problem solved and understand my Daikin air sourced heat pump On such a hot day he was extremely considerate despite the heat From talking to Jess on the phone to the engineer finishing the job I can highly recommend and would not use Daikin as £100 more expensive on just the call out charge and customer service was awful Thank you
We were recommended Prestantia as they are a company with multiple plumbers who could come in and get our heating system replaced quickly before the winter. For a few days we had a pit of contact, but as soon as we paid £500 for the heat survey the contact stopped, I had to chase for the survey to be arranged and then when we asked for the design to be changed it was responded to as if we were being unreasonable. We were not told the design is done out of house, therefore everything takes a while and no one comes to talk to you about wha you'd like, so instead you are presented with a standard design which is only altered according to the size of rooms and windows. Emails took upto 6 weeks to be responded to and during this time our heating broke. We were only given a price for a work 3 days before it was due to begin but by this stage we were too cold and too far into the process to start again with another company. Finally 6 months after contacting the company, the work began. We had initially been told it would be a 2-3 week job, then 5 weeks due to staff availability but it ended up being 8 weeks. The plumbers are brilliant and care about the work they are doing, but beyond that the company seem fairly incompetent and like the customer is a problem when they ask a question or query anything. Probably fine for a boiler service or even replacement, but I wouldn't recommend them for anything more complicated.
We have used Prestantia for years. They have serviced our boiler over the years, relocated our boiler from our bathroom to our loft and we have also used them to repair a shower as the water was not hot enough. Always reliable and trustworthy and would not hesitate to recommend.
Fantastic, reliable company, used for many years now, to install and service 5 boilers at different locations. Staff are always polite, on time, friendly and honest, You will not get a better service anywhere else.
Very happy with our work just before Christmas. They identified why it was cooler upstairs with certain issues in a few radiators and replumbed previous poor workmen ship. What a difference it has made. Very clean, tidy and thorough throughout. Would def recommend thankyou
Have used Prestantia to install my boiler and they did a fantactic job, clean, tidy and workers were very knowledgeable with everything. Overall, very happy and have already recommended. 👏🏼👏🏼👏🏼
I, and 2 other households in my family, have been customers of Prestantia for many years, having our annual central heating services and other work carried out by them.. Prestantia are always efficient and effective as well as being nice people to work with.
This Outfit has cost me hundreds of pounds to rectify the faulty work thay have done. They do not know what they are doing, after an on site survey I had to get the Manufacturer to highlight what they had missed... at additional expense. Their Incorrect settings have cost me hundreds of extra pounds, and could of caused a fire in my house,they try and hide behind their small print to avoid any liability. They take weeks to respond to any rectification call out. AVOID THIS SORRY OUTFIT!
Prestantia stepped in at short notice after we were let down by another company, helping to keep our build project on track. Their communication from initial contact to completion was excellent, and Jordon, who carried out the work, did a fantastic job. We wouldn’t hesitate to recommend Prestantia to anyone looking for reliable, high-quality plumbing and heating services. Thank you Richard, Jess and Jordon for all your help! Sarah & Carl.
I would highly recommend Prestantia. The whole team have been a pleasure to deal with. I have an old solar thermal system that can supply all of my hot water needs during the summer. I've had a frustrating and costly succession of untrustworthy service companies out in recent years that have left me with a hole in my pocket and, as it transpires, a poorly maintained system which recently stopped working altogether. Prestantia literally came to the rescue. Once the appropriate parts had been identified and ordered the very polite and knowledgeable service engineers competently repaired the system keeping me fully informed. They also advised any potential follow up work. I now have a system that is working better than it has in years. And due to the exceptional weather a constant supply of solar heated water.
As a small-time landlord and homeowner, I recently used Prestantia Heating for the first time, following a recommendation—and I must say, the experience exceeded expectations. I needed servicing for both gas fires and boilers across multiple properties, and from the moment of booking to the completion of the work, Richard and his team were outstanding. They arrived punctually, conducted themselves with professionalism, and were incredibly friendly throughout the process. What stood out most was their attention to detail and their willingness to go the extra mile. Not only did they carry out thorough servicing, but they also offered practical energy-saving tips for the appliances—something that’s especially valuable given rising energy costs. Importantly, Prestantia Heating ensured full compliance, providing the necessary documentation and peace of mind that my properties are safe and legally covered. Their pricing is very reasonable, especially considering the quality of service and the regulatory assurance they provide. I would not hesitate to recommend Prestantia Heating to anyone seeking a reliable, affordable, and regulation-compliant heating service provider.
VERY POOR SERVICE Enquired for a quotation nearly 2 months had site visit arranged after nearly a month from enquiry then told a month later after visit they couldn’t provide a quote 😂 What a joke of a company, avoid if you want to save time, and go elsewhere from the start.
Great service, on time, carried out the repairs sameday so heating is working and I am a very happy customer will continue to use and recommend their service 😀 Thank you so much.
Came out promptly. Diagnosed issue. Was able to source parts same day and resolve issue. Bonus was we do have home cover and the provider was happy to use them. Thanks.
Highly recommended company who was recommended to me by a friend. Great communication throughout which didn't happen before from other companies we have used. They did boiler Services on mine and my friends' houses today. Engineer Daniel was on time efficient and checked our gas meter for leaks, which no other company before them had ever done! So was grateful to feel safer after he finished. Highly recommended. Many thanks
Very pleased with the service and the reassurance that my existing heat pump system (installed by others for the previous property owner) was largely OK.
Easy to book and work (boiler service & gas safety check) was done at the time and date that was agreed. Extremely reliable service. Haven't used anyone else in years. Highly recommended
Prestantia eco were assigned to rectify issues of an ashp system that they didn’t initially install but have dealt with and put right the problems that existed. Spoke with the owner Richard who was very friendly and helpful and also Tommy numerous times who was equally helpful. Josh the engineer who visited for the service was brilliant,knowledgeable and talked me through anything I needed answering as system unfamiliar to myself. Will now always use them for servicing etc. Many thanks Stuart (pershore)
Richard and the team are very efficient, knowledgeable and very professional. Would recommended Prestantia and will definitely use them again in the future!
Yet another good service from this excellent plumber. Easy to get the job booked, great information about the plumbers arrival, quick and tidy job.
As a business owner it’s important we use trusted contractors. We had an issue with another gas company trying to rip off one of our clients. Thankfully we managed to get Richard involved and the issue was resolved for a fraction of the other robbing gits costs. Quoting works that are just not necessary really boils by blood. Thanks to Richard and his team we have a trusted contractor and a happy customer. Happy customer's build the business, with good team work!.
Consistently professional company, great communications, punctual, courteous and reasonable prices
Great experience, on time & friendly
Prestantia fitted an aftersales wifi gateway for our air source heat pump. Not an entirely straightforward fit given the existing installation but the engineer, Josh, was completely on top of it. Josh was professional, polite and took care to explain the new set up fully. Good company to deal with.
We had a new water heater fitted, it took a bit longer than expected. The main engineer Luqman did his job above and beyond what we expected. He was always polite and always explained anything we did not understand. This man is a star ,and a very valuable asset to this company. I would reccomend this company.
annual inspection of property. booked in for 3 days time but they came the same day as they had a cancellation. the engineer was on time polite and let me know as problems and the resolve for each issue. excellent service
Excellent service and kept the place clean
My heating failed and Prestantia came out and repaired it on the same day. Excellent service and carried out in a very professional manner.
First class service. Helped us out in a jam after pipes burst.
Had a Boiler installed as mine packed up 3 months after property purchase ! Prestantia was recommended to me via a neighborhood forum. Extremely happy with the service , responsiveness and quality of work . The engineer was great . Tidied up after himself and did a sterling job. I had had so much conflicting information and found it difficult until I spoke to Richard . I had an Ariston Genus One boiler put in and such cool tech it all works from an app - so so happy I now have a lovely toasty home !
Excellent customer service. I would highly recommend their services to anyone.
Area
Opening times
- Monday8:30 AM – 4:30 PM
- Tuesday8:30 AM – 4:30 PM
- Wednesday8:30 AM – 5:30 PM
- Thursday8:30 AM – 5:30 PM
- Friday8:30 AM – 5:30 PM
- SaturdayClosed
- SundayClosed
Additional information
- MCS APH-47548
- RECC
- Commercial work
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