Synergi (SW) Limited

A really first class installation of a solar PV system installed on time and on budget

Had a gas hob installed by Synergi SW in 2020. Had another plumber check for leaks and they found the hob was leaking at the gas hob elbow. Took it off and found it had been installed cross threaded with water PTFE and had likely been leaking for years. I understand people make mistakes so, Contacted Synergi SW and just requested them to cover the cost. They did not care or offer any apology or cost for correcting their shoddy work, couldn't believe it! Don't trust this company or any work they complete!

First class service from Lewis and Ben very efficient always on time and considerat as I am a older lady, a excellent job done and a bit of banter i would highly recommend them.

Adam serviced our boiler recently and was very professional, efficient and friendly!

Seemed like a good company at first. Can't fault the initial customer service and quote. However, my son arrived extremely prematurely (included in my email) so there was a delay in my response and after that radio silence. I sent three follow up emails to book in the works, to two different email addresses, and never heard back.

Just had my gas boiler serviced by Synergi (SW). Very happy with the job done :)

Extremely happy with the quality of work , the installation was carried out with out any issues , tidy workmanship friendly and polite and would recommend this company A+

Just had Synergi fit a new heating system for my mother in laws property. Competitive quote, team friendly and the install team arrived bang on the time and date they booked! The installation was seamless the guys took pride in what they were doing and the system is working a treat. We didn’t feel sold too like some others and no pushy tactics so glad we used you, would highly recommend. White Cottage

Had Adam to service our boiler today what a nice guy,a pleasure to have around,informative.and knowledge. Clean worker will have them again for plumbing and heat.🙂

Richard will go out of his way to make sure customer satisfaction is achieved. Highly recommended, thank you again Richard and team

The installation was fine. We had several problems during the first couple of weeks . The office staff were not helpful and were only interested in charging us call-out fees not in our problems

Very pleasant and efficient, all good.

Synergy SW Ltd is very professional and value for money. The engineers are extremely capable and you feel your in good hands. We went for the top band of cover as we wanted complete reassurance. The cost is lower than British Gas and you get far better cover.

Thank you very much to the Synergi (SW) Ltd team. We are always very happy with the service received and for the quick responses to requests for an engineer. Joe in particular deserves a special mention for solving and fixing several of our plumbing issues! Would highly recommend.

Excellent work from Synergi. They serviced and repaired the leak on my air source heat pump. Engineers clearly know their stuff. Would highly recommend!

Arrived early, friendly engineer, good service, would recommend.

Had a broken pipe and had it fixed within 15 minutes. Excellent service and worth every penny.

I would give no stars if I could. This company provided absolutely appalling service and left me worse off as a result. I have an air source heat pump system which wasn't heating the hot water. The issue was explained in detail and photos provided beforehand, so they knew what to expect. The engineer that visited was completely clueless, spent at least half an hour on the phone talking about who knows what (it definitely wasn't my hot water), then explained that there was no power going through the control panel so he couldn't identify the problem until this was rectified. OK, fair enough so far. He said they would source the part and let me know next steps. Heard nothing for a week and so I chased them, only to be told they couldn't source the part and I should contact the manufacturer to get this. Really? They clearly made no attempt to get the part and why would I be able to source it if they can't. I had no option but to call another company to come out again and thankfully they did know what they were doing and managed to fix the system in 10 minutes, no parts needed. Despite complaining to Synergi about their complete lack of service, they just denied any wrongdoing and started recovery proceedings within a couple of weeks when I didn't pay their bill.

Super fast and responsive service to a small plumbing repair. Thank you Synergi.

We have used Synergi over the years several times - new outside tap, new bathroom taps, boiler repair and boiler service. Really friendly knowledgeable team, and would continue to recommend and use them.

Cannot recommend Synergi company highly enough. Polite professional staff chosen for their customer service abilities and attributes. From the initial contact with the office right through to the works everything was courteous, efficient, reliable and I felt in safe hands with a complex filter re instillation. Extremely well organised company and I will be using them again.

Very professional, efficient, reliable and friendly service. Appointment made within 2 weeks. Engineer arrived on time. Very knowledgable about heat pumps. Identified several installation faults (not installed by Synergi) which were clearly explained. Follow-up report sent the same afternoon. I would highly recommend Synergi for servicing heat pumps.

Lisa searched for many months for a reliable plumbing and heating contractor to install a combi boiler and heating in her new house and was very relieved to find Synergi (SW) Ltd. This was a challenging project but we were reassured by their professional approach and advice. Their highly efficient operatives attended on due date and after careful inspection of the site were soon on the job. We cannot praise them highly enough, they were awesome. Thank you Synergi for a job well done and excellent value for money.

Rich helped with a low pressure issue with our boiler this morning. He responded quickly and was extremely helpful. Highly recommend! Thank you

Fantastic service! Our old boiler finally gave up on us and we had our new boiler installed within 48hours! All the engineers were very friendly and efficient. Jay in particular was incredible. He put in extra effort to get the installation done in such a small time window. We were very grateful as we have 2 young children. We would 100% recommended Synergi SW to anyone.

We received exceptional service from all at Synergi. Highly recommended.

Please indicate your overall satisfaction with Synergi SW (drag the circle to slide to your answer) Selected Value: 5 (1 min / 5 max) How satisfied were you with our engineer/s? (drag the circle to slide to your answer) Selected Value: 5 (1 min / 5 max) How satisfied were you with the standard of work carried out? (drag the circle to slide to your answer) Selected Value: 5 (1 min / 5 max) How satisfied were you with how clean and tidy our engineer/s left your property? (drag the circle to slide to your answer) Selected Value: 5 (1 min / 5 max) Do you have any additional comments for us? excellent workmanship. will be using you again. Highly recommended. Thank you! Please tell us your name, postcode or customer number below so we can locate your information. This will allow us to identify your plumber/engineer and job so we can follow up if needed. Tim Mortimer

This company is a family business run properly who have really gone out of their way to sort our problems for us (including dropping everything when we had an emergency gas problem and coming straight over). We have used them to sort our underfloor heating, solar collector and associated electrics. Highly recommended.

Fitted out our ensuite and we're very good and helpful would use again highly recommended

Very professional engineer carried out the work very prompt and efficient highly recommended

I would just like to express my gratitude to Simon, for all his hard work yesterday. He came to install 2 new radiators at my house, but ended up having to spend longer removing large quantities of air that had built up in the system. My thanks to Joe aswell for helping at the end of the day to get my rather old heating system back up & running again. My house hasn't been this warm in years! You are both extremely hard working, tidy & professional! Thank you.

Having recently moved into our new home, we had a number of issues we needed help in sorting out with our Biomass based heating system. We were recommended Synergi SW by are new neighbours as being the best company to use for heating problems. Greg came out and quickly determined what the potential issues were, ordered the parts and fitted them all very quickly. Problem solved. Greg also gave some very honest advice around the heating challenges we are facing in our separate annex, it looks like we will be following his recommendation. Overall very satisfied and Synergi SW.

Poor communication, didn't arrive to service boiler when said they would, no apology. Had to chase them to find out where they were. Would not recommend.

Could not praise Jay and the lad enough, very professional clean and tidy would definitely recommend and thank you. Malcolm Cooper

I am the kind of idiotic character who angrily throws away the remote for the boiler when buying a new property thinking it was part of the huge pile of junk left by the previous owners of my new house. Upon realising my mistake I consulted with Synergi who recommended that I look to install a Hive. I'd not heard of Hive before but was assured it could be installed to my boiler and that after installation, I'd be able to control the heating on my Smart Phone or Alexa device. I was surprised to see also that the Hive unit itself was a comparable price to replacing the old and less versatile remote! When the engineer turned up, he not only turned up with the Hive but with a replacement remote just in case it wouldn't work which struck me as the kind of forward thinking service I wish other companys would comply to. I now view this situation as a blessing in disguise because had I not thrown away the remote, I wouldn't now be able to turn the heating on before I get home from a long few days away and I wouldn't be able to turn it off if I forget while I'm out. Would definitely use again and recommend.

Great service. Very friendly. Would use them again

I am very pleased with the services that was provided. Eden and Sam the engineers worked very hard - doing a complex and physical job. I had the old boiler removed and had a new boiler installed. It was a very good job with excellent pipe work using copper. I recommend synergi and I'm enjoying the cake that was given to me as part of the customer purchase.! I'll make sure I service my new boiler yearly.

Really happy with the work Synergi have done for me over the past year or so. I've had them over for a number of jobs including radiator fitting and repairs and boiler services and look forward to employing them again to complete the other jobs I have lined up! The staff are really punctual, friendly, helpful, knowledgeable, thorough, and are adhering strictly to the current working conditions required due to the pandemic. Would highly recommend, its been a breath of fresh air to find a company as good as this. Keep up the good work!!

Always friendly and good service..

I have used Synergi on several occasions now and each time I get the same great service. Rich came out to repair a broken toilet while we were in lockdown. He had all the kit on, mask & gloves etc. Came out within two hours of my call! Can’t ask for more than that! Five stars all day long ✅

Richard was the third of three heating engineers I asked to look at a boiler that the Baxi engineer has said needed to be replaced and the only one who took the trouble to question that advice. He quickly found that in fact spares could be sourced and a repair was successful saving me a considerable amount of money. Throughout the process Richard and his team maintained great communication, worked very tidily (thank you Tyler) and left everything secure. I am very grateful to Synergi and would recommend them to anyone!

Prompt service and a professional manner. Will definitely use again. Thanks.

A great job by Yasser, came out in the middle of the night to sort out a leak under the floor which took enormous expertise to locate under concrete. Would definitely recommend to anyone looking for a very experienced emergency plumber.