GOS Heating Ltd

Have to say I am disappointed. Originally purchased the boiler cover as I needed a service (recently moved in), and went with GOS as I want to support local business and their plans were a good price. I wanted peace of mind and ideally to save money (or at least spread the cost). After purchase, despite this not being mentioned anywhere on the website, I was told the service would be at the end of the 12 month cover, and that I would need to pay upfront for one (I was one month out) before cover commenced. I agreed but instead of conducting the service, only a survey was completed. I already felt like I had been misled but gave them the benefit of the doubt. After the survey report I was told I would need a few parts replacing (fair enough) but also a filter would need to be installed which was not possible in my set up without costly joinery work and critically not required for British Gas cover. On top of that, as the boiler was 8 years old I would need to pay 25% more per month (again, not mentioned on their website). They seem to only want to cover new boilers that have had a lot of work done up front and seeing as the point of boiler cover is to generally save money, I requested a refund. Throughout, the staff were friendly I cannot fault them. So overall I cannot recommend, because unless you have a new boiler and are happy to spend 100s installing features that other plan providers do not require, then you will not be getting the advertised price or covered at all. Overall a waste of my time.

Had issues with the whale pump in my wet room. The team members who came to replace the pump were very good, they explained what they'd done and we're very good. Thank you everyone from your back office staff to work men and women. Would highly recommend

wet room conversion by GOS looks great , Now outside ramp and level access door finished all work done to high standard thank s to ryan and colleges property respected at all time's minimum mess many thanks to all concerned E. ENGLAND

Excellent company! Came out to service the boiler which was well overdue and is performing better than ever which showed how much it needed a service. The icing on the cake is that I accidentally overpaid the invoice as transposed numbers....they sorted it within hours and the difference was refunded promptly. Amazing service!

Had Sam and Ryan attended my property to replace my water cylinder. What a fantastic set of lads, eveything looks fantastic. Very clean job.

I don’t usually do reviews but in this case I felt I had to. While removing a radiator Saturday morning I noticed the valve was loose and it started leaking. I tried tightening it up but it still was leaking. At 11-30 I rang GOS and was put through to out of hours help desk. The lady took my details and said she would contact the plumber. At 11-40 he rang and said he would be here within the hour The valve could not be tightened and he had a spare in the van. He drained the system, fitted a new valve and refilled the system. I looked at my watch as he got in his van to leave, it was 12-30. A weekend phone call to fix in 1 hour I thought was amazing service from GOS

Ryan came and fitted my bathroom, He is the Best made me feel so comfortable in my own home and went above and beyond to get me a shower knowing i suffered with back problems he completely changed my bathroom and made adjustments to make it more aesthetically pleasing the bathroom looks lovely he has tiled behind the toilet and boxed the behind and the sink it looks fantastic i am so happy with it il post some pictures soon its a lovely sand stone effect tiles i love it so much ….but i strongly recommend using ryan as he is a perfectionist and a top laugh honestly best builder ever! ⭐️⭐️⭐️⭐️⭐️

GOS Heating though known as a company for Heating solutions they are a great organisation to be used for any roofing work. They have an Excellent Team comprising Kerry the Manager, Lee, Eathan and Sandijs carrying out roof repairs. They did an excellent job of installing a new roof at my residence. I am happy and impressed at the quality of work thy have done. I needed a new roof and struggled to find a reliable company for the last 5 years until I found GOS Heating Limited. I have always dealt with Nikki who is the coordinator and she is great to work with. She ensures that the work done goes on smoothly without interruption. I will always reccomend GOS Heating Limited without any reservation for any heating or roofing work. The company provides more than what you have requested. I wish GOS Heating well.

Excellent service all round from planning to the work being completed. Everyone was really approachable, friendly, helpful and hard working. Absolute stunning job love my new bathroom

Very good install the engineer was very pleasant good all round job.

Fantastic, efficient work from Tony, as always. Found the problem with my boiler, ordered the part and had it fixed in the blink of an eye. Can’t thank GOS enough.

The service from Richard was great I had no hot water for 4 days and kept getting fobbed of buy my houseing company I received a call from your selfs within 15 mins of the job being raised ⭐️⭐️⭐️⭐️⭐️and arrived at my address within 1 hours 👍 Richard went above and beyond to try his best so that me and my child could have hot water to have wash and he delivered , the young lad who he was with was lovely to thank you very much

The workmen were polite and helpful. They arrived on time and finished on schedule leaving the place spotless. The follow up was useful too.

Excellent service all round when dealing with low pressure issues on my boiler. Diagnosed the issue quickly and helped the external gas transporter understand what they had to do to resolve the issue. Went above and beyond for us as a customer in doing so. Special mention to Chris our gas engineer and Julie for organising the works. Can’t speak highly enough of them.

A big thank you GOS for our en suite refurbishment, a bigger job than anticipated. The Job was coordinated by Kerry and led by Andrew, always on time and respectful of the working area, all the tradesmen were excellent and we are totally satisfied with our new en suite. Would recommend GOS and again thanks to you all for an excellent job. George & Linda Jones.

I requested a gas safety certificate, for a house sale, the gas engineer was very friendly. He informed me the work was not up to standard and he could not provide a certificate. He told me to have the work rectified and he would return and provide a certificate. He said as he could not carry out the full checks he would not charge. Two months later I received a legal letter to my old address coupled with bailiff threats from Linda Walters. Linda was extremely rude and I now avoid this company at all cost and advice everyone to do the same. Very rude company ( this happened some time ago, I have recently rediscovered the threatening letters which prompted me to leave the review ). Hopefully in this time the company have learned what customer service is.

Excellent service over the years. I’ve had a new boiler system, radiators and services completed by GOS Heating. All to a high standard.

Brilliant service reported a leaking boiler early afternoon engineer arrived by 3 o’clock repair carried out by 5 o’clock fantastic service

Been using GOS for years for boiler servicing. Always reliable, can't fault them.

Excellent efficient service delivered promptly. No mess, problem explained and fixed, advice given aswell. Pleasant and friendly manner. Would recommend.

Efficient, on time, very clean & tidy up after themselves, great finish to the kitchen and all work done managed by a great project manager in Kerry. Made the process smooth and as little disruption as possible, given the nature of a having a new kitchen. I would recommend to anyone.

Chris and the team at GOS have looked after our boiler since fitting it 12 years ago. Very friendly and professional service. Have recommended this company to many of our friends.

Very good efficient service. Explained issues and fixed both boiler issues within an hour

We have used GOS several times now - for boiler installation, heating and plumbing issues. The service is always quick, efficient, friendly and cheerful. A first-rate company they will always be the first we turn to for heating and plumbing. A great family-run business with excellent engineers - big shout out for Tony this week. Keith and Ruth Bradshaw, Leyland

GOS have serviced all our plumbing and heating requirements for many years now, and have always provided excellent and prompt service. Pleasant, considerate staff and workmen, together with the knowledge that the firm can be relied upon to do a good job, make it a pleasure to do business with GOS Heating Ltd.

Sam and Liam arrived on time, provided protection for all flooring and units, did an amazing very neat job and left the place immaculate. Both guys had an amazing attitude and left us feeling very comfortable- no question was ignored and happy to work with us as some item estimate covered weren’t need. Kept us informed throughout and brought in support when needed with electrics (as wiring wasn’t as expected/should have been).. Looking to do some further work next year so will be definitely asking GOS to quote and for these guys to be given the work. Sam is very precise in his work and you’d never guess Liam had been with company a month given professionalism he showed and way he answered question. First class service- what more can I say.

Tony arrived on time as promised. Our central heating was fully inspected and safety checked in order to resolve a pressure loss issue. Every procedure was carefully explained and the fault identified and rectified in an expansion vessel very quickly. This service was professional clean and efficient. I shall use GOS Heating for my annual system service in future. Thankyou.

I've used Gos to service boilers at 3 address'. Both Tony and Lloyd were excellent. At the end of the day it comes down to trust for real peace of mind.

Very happy with the service everything explain to us in detail.. would highly recommend.thank you.

Very pleased with the boiler service today. Engineer turned up on time and was very helpful

Goss turned up and sorted my boiler out he's the drivers was called Tony :-) quite happy to talk clean vehicle and repaired my boiler thank you for your service customer very happy and grateful have never had any problems with them

Excellent boiler service completed this morning. Quick service, arrived on time as they had advised at the general office. Friendly employee, gave lots of good advice to us. Thanks again!

Great service turned up on time gentleman

Nat was very helpful, pleasant and nothing was too much trouble. Thanks!

In Autumn 2023 I moved into a property with a quirky heating system that needed urgent replacement as the temperatures were falling. I contacted GOS and they ripped out the old heaters and replaced everything with a top-of-the-range Gas Combi and rads. This has worked efficiently. I have just had the first twelve monthly service; all good. As well as high quality products I liked the fact that the personnel are pleasant and punctual. Recommended.

Good service

Excellent service received. Engineer arrived before time and fixed the problem with my boiler straight away

Update. Had GOS replace several radiators over the summer. Fixed a broken toilet too. Brilliant again both times. Thank you. I've used GOS a couple of times over the years. Most recently a few weeks ago to replace a shower and tap. Staff friendly and job done when they said and without fuss and reasonable price. Recommended.

Excellent

Many thanks Tony for the excellent service of our gas appliances today.

Great service, always use as professional and totally reliable

Excellent service

Great service from GOS. Barney came to do our annual service and a couple of faults were found. Referred it back to the office who ok'd the repairs and booked us in at a time and day that suited us. Barney's been back today and sorted the faults for us. Was very thorough and left everything neat and tidy. See you next year Barney 'The Dinosaur'!! 😆 🦖

Called GOS after the previous plumber couldn't fix a problem with the heating. The lady on the phone was really helpful and found an engineer just finishing up and sent him straight over. Chris was excellent, quickly diagnosing and explaining the problem. He was spot on and had it fixed within minutes. Really nice guy, and refreshing to meet someone with a solid understanding of heating systems and excellent customer service. Will definitely be calling GOS first next time.

Thoroughly impressed by the experience of dealing with GOS who ultimately installed a new boiler and replaced radiator valves and thermostats. From Nicki, in the office; Tony, who did the survey; and Dave & Richard, who did the installation, the whole process was undertaken in a professional, timely & friendly manner. What also impressed was when, even after being paid, I alerted GOS to a slight leak from one of the radiator valves they arranged for an engineer to visit the next day to remedy the matter. Would I use GOS again? A definite YES!

Excellent & dependable in EVERY WAY!!

Absolutely fantastic service. Thanks Sam.

Absolutely amazing service from start to finish. Fabulous communication and reasonably priced. Would use again

Great service from GOS Heating, we recently had a full system fitted. Lovely chap did a quote and survey, the installers Sam and Richard were friendly and professional. Sales and admin staff very friendly. Whole experience effortless and pleasant, couldn’t ask for more. Having a modern central heating system has transformed our older property.

Have used GOS to service my central heating system since they installed it in June 2012.Happy with their service and reliability.

Our engineer was friendly, efficient and answered all our questions about the boiler, his name is Barney (Brian Barnes)

We're very satisfied with the boiler service today. Barney arrived on time and was friendly and polite — discussing the condition of the boiler and our options. The job was completed in good time with everything left clean and tidy. Thank you.

Central heating problem was identified and resolved very efficiently. What was annoying about the problem was that the part had been replaced less than 18 months previously. Poor quality part as original one lasted more than 15 years.

Prompt & reliable servicing every year

Just had my annual boiler service carried out by Tony, and as usual it was a 5 star job! Tony was very thorough, professional,polite and friendly! I've been with GOS Heating for a few years now and have plumbing cover too and have always been extremely happy with the service provided from the lovely ladies in the office to the dedicated engineers carrying out the work. Thankyou again Tony and GOS!

Always use GOS for Gas boiler servicing and have always been very satisfied with the service (especially by Chris B). So when we had problems with a thermostatic bar shower, i had no hesitation in calling GOS.. Chris came to assess the issue, explained what options we had and once we decided to replace, he fitted a new shower bar. Very happy. Thanks Chris!

Excellent service have used them for years now, never let me down, quick, prompt and very knowledgable would give 6 stars if I could

Engineer Chris Baron came to service our boiler & to have a look at our radiators as one wasn’t warming up as much as the others. He said we wouldn’t need to flush the system but just balance it so that all radiators were getting equally as warm. Once he had done this you could notice a difference straight away. Very pleasant & informative, explaining everything he had done. Great job.

Excellent service as always. Thanks for sorting my parents boiler out 👍

Arrived on time, polite and carried out the service without any issues

Excellent service. New boiler fitted and will continue to use them for servicing. Highly recommended.

Worked very well and professionally always on time all work completed on time to a very high standard and removed all packaging and left everware clean and tidy would recommend highly

Rang on Friday to request a service and repair, had someone out by Wednesday. Chris came to do our service and within an hour he had completed that and priced up the parts for our repair which should be done in a couple of days. Really happy with the service and Chris was lovely too.

Excellent job. Thanks Tony !

Good service, engineer was friendly and knowledgeable, sorted our problem efficiently.

Excellent service, the engineer talked me through the whole process, explaining the issue and what he was doing. Work done in 1 hour, and left clean and tidy.

Tony was very good, efficient and on time. We found them very reliable and would recommend them at anytime.

Just had boiler serviced arrived on time excellent service, excellent knowledge would highly recommend and will definitely be using again.

The engineer attending my house on time this morning he serviced my boiler give it a little bit extra love and care which I knew because I hadn't had a gasman he retired but I was impressed with ny service i live in a flat and I need not to worry about my safety and my neighbours thank you very much see you next service

Great service, very professional. Would definitely recommend.

Completed boiler service very efficiently, friendly and helpful

Very helpful and friendly engineer. Found the problem straight away and fixed it. Very happy with the visit. Heating working again now.

Excellent family owned company. Very personal service , office staff great. Engineers pleasant and very efficient Highly recommended

This firm attended our house promptly at the agreed time, and carried out a most intricate plumbing investigation and repair. They were not only informative throughout the process, but completed the work in a timely manner and left the workplace spotlessly clean. I would recommend them 100%.

No stars. They came round to do a quote spent ages surveying the whole house and then never followed up with a price. Strange

GOS Heating replaced a very old back boiler with a modern Vaillant combi system. The customer is my mother who is almost 91 years old. A couple of issues arose, one relating to the shower with the change from gravity system to pressurised. The other was a non installation related but coincidental electrical promlem. The GOS engineers were patient and tolerant with my elderly mother and saw the job through to a satisfactory conclusion. I have no hesitation in recommending GOS as a reputable and trustworthy company.

Gos heating have just installed a new boiler and central heating at my grandmother's house. They have done an outstanding job. Great fitters, hard working and courteous, left everything spotless. Nothing was too much trouble. I cannot recommend them highly enough. Thank you guys!

Brilliant service from GOS. Punctual & friendly & had time to do an extra job we required. Wouldn't hesitate to use their services again

GOS Services are professional, reliable and do a brilliant job! They have been doing my yearly old boiler check every year. The work they did for me was massive regarding getting a new boiler installed as my requirements was more than just a straightforward replacement. The work took two days, the guys were very clean and thorough. I also got them to do some joinery for me…Again a professional, clean finish. I highly recommend them and will again be getting my boiler serviced with them next year.

I recently had GOS install a new boiler for me, and the process was so simple! The new boiler was in within days. From the pre-install survey to the actual installation, everything went smoothly and without any issues. The team displayed a high level of expertise and were professional throughout. I highly recommend GOS for anyone in need of a new boiler installation.

I have used GOS on two major household improvement projects which I couldn't compromise on. They are simply the best. Their knowledge is deep and their planning and execution is first class. All this while being accessible and friendly and not too corporate. That takes skllied leadership, authenticity and a genuine care about the finished product or service, which emanates from call operators to the installers and supervisors. I commend GOS without hesitation.

Excellent service

Truly epic company that just go that little bit more than anyone else which makes them stand out from the rest

Great service from start to finish. Highly recommended. Many thanks

Friendly Engineer who did an efficient job. Will use again.

Thanks to all the team involved in the instation of our new Bosch Worcester Boiler in Inskip. The survey & installation were all conducted in a very thorough and professional manner, plus the quote was good too!

sometimes lost in translation

I cannot recommend GOS Ltd. service agreements to maintain central heating boilers. Last Friday morning our central heating boiler failed to start. I rang GOS and they duly sent an engineer, but he couldn't fix the problem for lack of a part. Coincidentally we had an appointment already booked for the boiler annual maintenance on the following Monday afternoon. The engineer said he would report back and the engineer would bring the part on the Monday afternoon appointment. On the Monday afternoon I received a phone call from GOS saying the part had arrived and could they make a new appointment to come and fit it. The maintenance appointment had apparently been cancelled without informing us and the woman said they wouldn't be able to make it that day. The temperature outside was -2 deg. C and in most rooms in our house had dropped to 5 deg. C, except in the lounge where we huddled round the gas fire. Maybe my wife and I are now more sensitive to the cold being in our mid 70s, but using our bathroom was reminiscent of our youth when unheated outside toilets were not uncommon. I have no complaints about the engineers but the woman at GOS seemed to have no empathy or sense of urgency. When I expressed my displeasure she agreed to find some one to come out that Monday afternoon, but rang back later to say she was mistaken about the required part having arrived and an engineer would bring it the following afternoon. I see no point in a service agreement which leaves you shivering for 5 days over the coldest weekend of the winter so far, when I would expect at least as good a service if not better from a call out to any local heating company.

Our landlord started using gos a few years ago and they have been great from the start. Today we had a new boiler installed by Sam and Richard it was a big job. The guys were absolutely great friendly and worked really hard to get the job done. Can't recommend this company enough brilliant from start to finish. Thank you

Not very helpful - booked a site visit only to be told they are too busy when I rang to check the engineer attendance

I recently had a vaillant boiler fitted by this company as they are registered vaillant fitters. I did what most people do and looked on google and read there reviews a lot good and some negative. I would like to say that from the start I have nothing but good things to say. The office staff very helpful the md who priced it very helpful and the on-site lads absolutely fantastic and quality tradesmen very neat and tidy. The price very reasonable and a very helpful work force. I would definitely recommend.

I've been with them for 4 to 5 years. Always would highly recommend them, give good service with good price. Never had a quibble with them.

Excellent service from GOS. They may not be bargain bucket but as they say, pay cheap pay twice. I prefer the confidence of a job done properly by professionals who deserve decent remuneration in exchange for their expertise.

No free phone contact number, so I took my custom elsewhere.

Contacted 4 times with two failed appointments. No response after 7 days. the office staff inc the office manager were rude with unfulfilled promises. its not difficult to communicate. Can't imagine how long it would take for an emergency call out??? Gosh - NO Thanks

Excellent and cheerful service all round. Very satisfied.

Great Service from start to finish, unfortunately our boiler broke down and GOS quoted the same day of visit and replaced the boiler the very next day. Engineer on site was extremely polite and courteous, office staff very warm and welcoming on the phone and very helpful. Toasty and warm!! Thank you GOS Heating and Merry Christmas

Highly recommend GOS, they went the extra mile to fix a leak after another plumber let me down. Can’t thank them enough for the speedy service. Many thanks again.

Fantastic family run local business. Engineers are polite and helpful.

Never replied to my email enquiry about a service plan

Disgusting Company and disgusting owners

Business as usual for GOS with the C19 lockdown they are as efficient and professional as ever. Wednesday my hot water failed to heat up right in the middle of a major spring clean... the last thing I needed, I was so stressed. I thought I would need a new boiler, something I just do not need !    Rang G.O.S, Preston, Lancs the professionals Thursday p.m. after much wasted time trying to relight the pilot light and Mrs Jackson booked me in Friday a.m. Chris, the engineer took precautions and insisted we social distance from each other. He kept me informed and explained what he thought the problem was and updated me throughout the visit. He gets top from marks from me for politeness, professionalism, and respectfully understanding my current predicament. Boiler and hot water all up and running now; I am immensely grateful to the company and their invaluable service in these trying times. They are right up there as top key workers, and emergency services. Thank you Chris, and G.O.S. I can say no wrong about this Family Run Business serving the community for over 50 years I believe. Also check reviews on checkatrade too they are all positive

We’ve had a Gos plan for probably nine years now. Had to call out today as heating didn’t com on this morning. In their normal manner they turn up same day and fix my problem. No call out charge or cost because of plan cover. It’s a fantastic service. Engineers always skilled and pleasant. Would recommend this company to anyone. Best thing we ever did.

Good service quality

Great company, prompt, reliable and efficient...would definitely recommend them.

Disgusting service. Full of bullies

GOS have been looking after our heating system since 2013. Great service and very friendly and helfull engineer's. Can readily reccomend this company 👍

Very prompt. Professional. Apsolutely happy with the work. Recommend definitely.

I hate rating one star when a company has done jobs properly but I cannot let one bad job which left me out of pocket due to the incompetence of the person that came round slide. It makes the whole business with them overall bad value for money. In short, hit and miss. On one job someone came round and didn't identify the problem which cost me for the call out, I later had to call them out again as the problem persisted and I didn't get a refund for the incapable "job" the first time. They seem to offer a refund for something like that but I phoned up and they wouldn't. They can be good but it's inconsistent so one star review for not good value for money.

I have just had a full central heating installation and bathroom plumbing done by GOS and I am so pleased with the level of service and dedication of Mark and his team. They went above and beyond. Job done on time, to a high standard, left everywhere tidy and even mended things that weren't on the job list! Thank you so much. Highly recommend. JANE

I cannot recommend GOS highly enough after the work they carried out installing my central heating system, nothing is too much trouble and the products used are of the finest quality. Highly recommended for anyone looking for a job done properly

Have used these several times for boiler services, just be warned, if you need something replacing they charge £25 PER HALF HOUR! This includes them swanning round Preston "looking" for a shop selling the part, and at £50 per hour this this soon racks up to a massive bill.

Not trustworthy. Used them regularly but not any more. Minimal boiler repair: engineer had done the minimum to achieve a "fix" by replacing one seal on the heat exchanger instead of both as common sense would dictate, and which I had paid for. On the same visit they TORE OFF the diagnostic label from the control panel! Why?? - So that it's difficult for anyone to troubleshoot it in the future!! All they want is for it to break down again so they can sell me a new boiler.

I have had my annual boiler service from Chris. He is a credit to the firm up holding the family values of this company. I would recommend GOS to anyone. Efficient, good value firm that cares. Thank you

Really excellent. I have had a maintenance contract with them for my central heating for many years. I have always considered it a great price for a great service. Now its gone up to excellent.My heating pump jammed on Easter Sunday.It was all working within hours and the engineer found a replacement pump when all the suppliers were closed. As good as it gets. Thank you..

First class Worcester boiler install today. Excellent service.Recommend GOS maintenance contracts too! Andy- local Chartered Building Engineer & Surveyor

Don't trust them! False estimate, extra cost what involves after installation will cost you more than if you would go with the most expensive company!

I had the pleasure of having your company install a new boiler on Thursday and Friday last week. In running myself a multi national business, I fully understand the importance of the importance the front line team has and in many cases fail to deliver that overrides EVERYTHING that any of the internal sales team develops. From start to finish the service was exemplary. I cannot praise your tow engineers who attend my home on Thursday to much. They worked right through the day, were very polite and unbelievably tidy. You should be proud of the team who represented your business so well.

Great service - after six months of trying to find out what the problem was GOS identified it immediately and fixed it. Very polite engineers who one could feel confident in. Would not hesitate to recommend them.

We had a new boiler fitted. Office staff helpful and friendly. All details clearly explained to us by the sales person. The two fitters were polite, friendly and efficient and cleaned up all the mess when finished. The workings of the boiler and room thermostat were fully explained to us. We would recommend this company.

always used these guys

The engineer who came was very speedy and sorted it out in no time.

Very poor, Engineer who attend to advise and provide a quotaiton for new radiators was rude to my wife with a cost more than double the price compared to other Gas Safe registered companies in the area. This is really dissapointing , since GOS had previously repaired our boiler, of which was very satisfied with the service and considering taking out a boiler care contract. Explanation from GOS was defensive, interpreted rude as a 'down to earth lancastrian'. The customer may not always be right but should never be left to feel frustraited and upset. If you want a row and a £10k bill use GOS otherwise I'd avoid.