Mike Yould Plumbing & Heating LTD

We called M.Youlds to help diagnose an issue after our boiler was constantly dropping pressure. Adam was able to find and fix the leak on our old system with no problem. Very polite and professional- great job!

Adam visited Abbeygate Care home to completed works. He was very organised professional and polite when on our premises. He manage to complete works in a timely manner so we were not without water for too long. Thank you Adam a pleasure meeting you today.

Excellent service. Will was very polite and professional. The work was all finished to a high standard. Very pleased with the service.

Brilliant service! M Yould came out us the next day to service our boiler. The gents who came over were extremely professional as was the lady I dealt with on the phone. Thank you for being so efficient.

The team here always provide a great service doing our landlords boiler check. The staff in the office are always extremely helpful and always try to accommodate the dates we need to tie in with tenants. The engineers are always on time and efficient and we wouldn’t use any other company

Really pleased with the boiler replacement. The communication was good, clear and prompt all along and they were able to do the job quickly, within the time frame that had been indicated.

We moved into a property on the Allison Homes estate in Corby Glen. The other afternoon we had an issue with our heating system. I would like to thank M Yould for the immediate response in rectifying the issue. Especially the plumber Will Pite.

Boiler serviced guys turned up on time polite and explained process couldn’t fault it.

Boiler Service and Landlord Cert completed. great service. thank you

I am a firm believer in leaving reviews for services that go beyond expectations. I initially contacted M Youlds due to a fault code appearing on my boiler. That fault code related to a failure of the boiler pump. After a conversation they got a pump in stock and the appointment was made to fix the boiler. A very polite young man arrived who introduced himself as Jack, who went straight about his business. After a few short moments he identified there where no issues with the pump. However two other parts had failed causing the fault code and boiler failure. Accordingly a quick call to the office was made and off he went to the local suppliers for the parts. An hour later the boiler was up and running perfectly. Nice for a company to not replace unnecessary expensive parts and identify quickly the true faults and repair as required. Would highly recommend both the company and Jack who undertook the work.

Had a run-in with one of this company’s vans on the A47/A15 roundabout. Young lad behind the wheel, looked about 12, to be honest, in the wrong lane, cut me up like I wasn’t there, and nearly took the front off my car before cutting off another car to head down the A16 toward Spalding. If they approach plumbing the same way they approach roundabouts, you’re better off with a bucket and a prayer. Driving’s not exactly advanced engineering, and they’ve already bodged that. Wouldn’t trust them to bleed a radiator, never mind touch the boiler. Update: Fair play with the response, credit where it’s due. I didn’t catch the number plate, mainly because the van was doing its best impression of a bonnet ornament at the time. This was yesterday (02/06) around 5.45pm on the A47/A15 roundabout heading toward the A16 Spalding. Hopefully that helps narrow it down. Can’t imagine there are too many of your vans out there pulling F1 overtakes in a plumber’s van 💨 I’ll update the review as well. It was more of a rant about the driving than a reflection on your plumbing work, which I’m sure is all above board and involves far fewer near death experiences. Appreciate you taking it seriously. Just maybe have a word. It’s a van not a McLaren and he’ll end up hurting someone or the F1 van!

Great service. Appointment was arranged promptly. Fixed the problem quickly and efficiently. Friendly and would definitely recommend

The female staff member is very helpful and I can't fault her work

Very happy with the service received. Sorry we didn’t get the name of the guy that came out to us but he was very friendly and mindful of our indoor cat! Arrived within the timeframe given, did the job and was professional throughout. Dealing with Shelby over email to book in our appt was straightforward, too. Thanks team!

Quality Service; Annual Boiler service carried out by Ryan, who turned up on time and gave it a thorough service, witnessed by an ex Building Services Engineer. A "breath of fresh air", good to see a qualified & competent gas engineer at work.

Terrible experience. I wish I could give zero stars. We moved into a new house a year ago and decided to use this company for boiler maintenance since they installed it. Big mistake.

Absolutely first class service, from the initial phone call answered by the office staff, to the job being carried out and completed. Neat and tidy work, I was very impressed.

M Yould installed the heating and plumbing on my new build in West Norfolk. had one or two teething problems, but all been rectified. Imparticular Kyle. on time polite, managed to fix every problem with ease. office staff have been good, letting me know timings via text. I can only say what I've seen but would recommend this company. Cheers.

The lady that came was very friendly, helpful respectful & polite very good service

Very good prompt service from boiler service to installing outside tap

On more than one occasion now we have had appointments scheduled to address some after care issues and taken the time off work to be in and get a call on the day to advise they're cancelling and rescheduling for the following week, despite it being for a leak. Completely unprofessional company who can't be trusted!

Terrible experience. Had my boiler serviced in July and received no paperwork after the service. I then had a letter demanding the invoice be paid as it was apparently overdue. I called to say I hadn’t even received the boiler service paperwork so I wouldn’t be paying the invoice until that was received. I was told I would be sent the paperwork but received nothing at all. I then received a letter saying they would be taking legal action if the invoice wasn’t paid within a few days, still no paperwork!! The letter said they had apparently tried to contact me multiple times yet I’d received no phone call or email! Customer service has been horrendous! I have finally received my paperwork nearly a year after the service was completed. Absolute shambles!!!

I'm writing a review about this company, as we were recommended them as a "good" company to use by our home builders. Everything seemed fine! I arranged a boiler serviced, the operator seemed to be in quite a rush, 'this is your appointment time' no inclination of costs or time frame. My wife took the time off work for the entire day, the work was completed fine, and she was told "You'll get an invoice for the work" still no understanding of what the costs would be. I thought the invoice would arrive by the end of the week, and no invoice came. However I work, my wife works and we have a 20 month hold child to care for, chasing around emails and other company's invoices is not on our top priority surely they would have a letter sent out if they failed to get a response via email. But 8 months on, no email, no letters, no reminders, and at that point I'd forgotten who actually did the boiler serviced in the first place! Until today... Apparently they are now trying to take legal proceedings over a boiler service, under the impression they have "sent several reminders on several occasions" yet I've never received any email, any letter not even a phone call from them... They have an absolutely shocking customer service team if they can't even send out an email or letter as a reminder, but then jump straight to legal proceedings... Utterly appalling customer service, and it's shocking that the account team haven't chased this up until now... I highly do NOT recommend these people as they a appalling at communication and will only result in threatening letters when THEY have failed as a company to send invoices... Albeit the actual worker who did the boiler service was great! It's just the white collar workers that you need to avoid!!

The service has been very good and reliable, many thanks.

Recently had my central heating serviced. The man that came was very polite, tidy and was very professional Completed the service and I’m very happy with it. He was very good, keeping everywhere nice and tidy leaving everywhere the same as when he arrived. Invoice arrived as expected at the price quoted. Will definitely use this company again. Thank you

Very polite and professional service. All issues were resolved promptly.

Our boiler stop working in the winter months and they came within a few days to resolve the problems. Can praise them enough! Would highly recommend!

Came out to an emergency very quickly, professional, helpful and would highly recommend and use again

Easy to organise by email. The man that came round was efficient and honest. Happy to have used this company again

In and out within 5 minutes on recent appointments at our property. Issues have now been resolved. Happy with the service we received. Always quick to respond via email. Thank you for fitting our repairs in so quickly. Plumbers always arrive on time, if not early.

If we could give 0 stars we would, came into our house to fit a kitchen sink, the plumber broke our under sink shelving unit by accident due to leaning on it and told my partner before she left however, we reported this to our developer and M Yould have lied and told us that they didn’t break it and that it was already broken. Awful company, avoid at all costs as clearly honesty is not something they pride themselves in.

This company is one big joke. Without asking me if I was working, they came when I was at work. Finally when they thought about asking if they could come the next day, they wrote an e-mail asking if they could come. I replied within 5 minutes and nothing - silence. I called on the second day to see if they would come and I was assured that they would but of course no one came. Shame, I don't know how this company still exists.

Fantastic experience from start to finish. Thank you for fitting me in so quickly.. Shelby (lady on the phone originally) was lovely, so professional and pleasant. She offered me a convenient appointment slot and I didnt have to wait very long at all. The engineer on the day (Ryan) arrived on time, was professional, made no mess and returned everything as found. He was very helpful when i asked a few other boiler (not related to the service) questions. I appreciated his time. Invoice was sent when expected at the price expected over email by Ashleigh, who again was just a pleasure to deal with. Great service, by a great team, at a great price! Can not fault. Please pass on my thanks, great first experience with you,I will continue to use you!

One problem after another. Steer clear

So although I have read some seriously poor reviews about this company I have got something good to say!! A few weeks ago an employee of Mike yould plumbing and heating LTD attended my property, on a keepmoat site in Peterborough to amended and fix my guttering I believe his name was Aidan and I have got to say he is a valuable asset to the company, polite considerate clearly hard working and done an absolute fantastic job fitting and installing my new downpipe to my property after the site decided to hide the drain 3ft underneath the shambles of what they call groundwork’s But all in all this guy done an amazing job and fantastic customer skills I would recommend this guy to anyone that had any further guttering issues

Contracted in2 do a job. Not interested in returning when we had issues

If you are thinking of using this company all I can say is DONT, use a different company Really poor after sales care with no communication.

Nil points.... they can't even respond to a query... very poor experience unfortunately.....

Just don’t waste your money or put yourself through the pain of using this company. There are some excellent plumbers and heating engineers available but this is not one of them. I had to employ another company to correct the multiple mistakes made by Mike Yould plumbing. A shambles of a company.

Was suppose to come round twice, of which I had to take two days off work (self employed so unpaid) and on both occasions no one turned up and no one contacted me to apologise. When contacted advised they had no idea t someone didn’t turn up and would call to reschedule - 7days later still yet to respond. Totally unprofessional

Of I could give 0 stars I would, bad service from the start! Tried twice to book in for a quote an both times they never turned up. No email, txt, call or letter to tell me they wouldn't be coming, bad customer service and bad communication. Do not recommend whatsoever!

Cowboys.